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Contract Type: Self-Employed / Sole Proprietor Location: 60a Station Road, North Harrow, HA2 7SJ (Subject to relocation to Mill Hill or Barnet. Scans also take place at multiple offices across London.) Salary: £30,000/year + performance bonuses Start Date: 5 January 2025 Hours: Monday–Friday, 9:30am–5:00pm ⭐ About StarSmiles Aligners StarSmiles is a direct-to-consumer invisible aligner provider. We scan patients for mild-to-moderate misalignment cases, design treatment plans, and manufacture our own aligners in-house. By eliminating the traditional dentist middleman, we make straightening and whitening more accessible and affordable, while still delivering effective, comprehensive clinical outcomes. Our mission is simple: make confident smiles more accessible without compromising care or quality. Role Overview The Operations Coordinator is a hybrid patient-facing and administrative role, responsible for: This person will also assist the Founder with daily updates, priorities, and operational tasks. Key Responsibilities⭐ 1. Intra-Oral Scanning & Consultations • Perform high-quality intra-oral scans for new and existing patients., • Welcome patients, explain treatment stages, and answer questions clearly and confidently., • Guide patients through pricing, packages, and next steps to assist with conversion., • Upload scans and communicate with the treatment planning team promptly., • Travel for scanning:, • Approx. 3 day trips per month to nearby UK cities (e.g., Birmingham, Leicester) — fully compensated., • Regular London travel to partner offices and clinic spaces (within working hours whenever possible)., • Maintain professionalism, friendliness, and a reassuring patient experience throughout consultations.⭐ 2. Operations & Administrative Coordination, • Send confirmation, reminder, and follow-up emails to patients., • Maintain and update Zoho CRM with all patient details, appointment dates, case statuses, and notes., • Organise and track treatment plans from the planning team; send plans to patients promptly., • Prepare and assemble aligner kits and coordinate shipping or courier arrangements., • Maintain a fully updated calendar of:, • appointments, • scanning days, • impending treatment stages, • aligner delivery timelines, • Respond to patient queries via email, WhatsApp, and phone (email is the primary channel)., • Keep accurate, neat to-do lists and track all outstanding tasks., • Communicate effectively with the Founder and flag any delays, patient concerns, or operational issues.Working Hours & Flexibility, • Standard schedule: Monday–Friday, 9:30am–5:00pm., • Hybrid structure:, • In-person: when scanning or meeting patients., • Work-from-home: for admin tasks on days without scans., • Occasionally, a patient may request a scan outside standard hours (evening/weekend)., • You may take up to 30 days off per year (unpaid, in line with contractor status). Notice Requirements • Provide at least 7 days’ notice for planned time off., • Before going on leave, you must ensure:, • All patients with upcoming appointments are informed., • CRM and booking systems reflect your unavailable dates., • No new appointments can accidentally be booked during your time off., • A clear, written handover list is sent to the Founder.Emergencies & Illness, • StarSmiles is understanding, flexible, and compassionate., • All urgent tasks are completed or delegated., • Treatment planners are informed of any pending approvals., • Any aligner shipments due that week are prepared or reassigned., • £30,000 per year, paid monthly upon invoice., • Performance bonuses related to scanning, conversions, or overall contribution., • After ~8 months, if workload increases and performance is strong, salary may be reviewed and raised to £33,000., • Potential opportunity for share options within 2 years, depending on performance and business growth.Contract & Invoicing, • You will work as a self-employed sole proprietor., • No payroll or employee benefits, as this is a contractor role., • You must file your own taxes; StarSmiles can introduce you to our accountants for guidance.Skills & QualificationsEssential, • Right to work in the UK, • Fluent written and spoken English, • Strong administrative and organisational abilities, • Previous experience in operations, admin, or customer service, • Tech-savvy (email, calendars, spreadsheets, CRM tools), • Friendly, patient, and confident when speaking to patients, • Comfortable with travel for scanningNice to Have, • Experience in dental, orthodontic, or aesthetic environments, • Experience with intra-oral scanning (not required — full training provided), • Warm, personable, and patient, • Extremely organised and detail-oriented, • Independent and self-motivated, • Confident speaking with patients, • Calm under pressure and comfortable multitasking, • Reliable and consistent in follow-ups We care deeply about: • Patient experience, • Quality and accuracy, • Organised workflows After the first 6 months, you will earn significant independence and trust in handling day-to-day operations. We want someone who enjoys working autonomously, communicates clearly, and takes pride in doing things properly. How to Apply Please send the following to : • Your CV, • A short cover letter explaining:, • Why you want to join StarSmiles, • Your availability

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do *(Please note that is an in-person role and is required to be in the office 5 days a week) * As , you will play a key role in maintaining the operational rhythm of our London hub. You’ll be responsible for the daily upkeep, setup, safety, and support functions that allow our people and space to operate at their best. This role blends hands-on support with a growing level of ownership and independent judgment — proactively addressing issues, keeping systems running, and flagging risks before they escalate. You’ll work closely with the Office Operations Senior Manager & Senior Coordinator to collaborate with vendors, building teams, and office staff to ensure London Canary Wharf remains a high-functioning, safe, and well-cared-for space. • Taking initiative and following through on tasks reliably and independently, • Spotting issues early and taking proactive steps to address them, • Staying organized, especially when managing multiple ongoing responsibilities, • Communicating clearly and respectfully with colleagues, vendors, and building teams, • Maintaining high standards of cleanliness, consistency, and readiness across spaces • Conduct regular walkthroughs to check for maintenance or space issues., • Address or escalate problems related to cleanliness, lighting, temperature, signage, or safety., • Coordinate minor fixes or adjustments in collaboration with building management or vendors., • Monitor and restock kitchen and pantry areas with beverages, snacks, and other supplies., • Maintain inventory of office pantry and supplies essentials (e.g. stationery)., • Receive, log, and distribute inbound mail and packages., • Coordinate outbound courier pickups and prepare items for shipment., • Support the distribution and deactivation of employee and contractor access badges., • Prepare desks and supplies for new joiners as part of onboarding., • Help keep our office running safely and smoothly by supporting everyday readiness activities (first-aid supply checks, ensuring fire exits and walkways are clear, keeping safety signage visible etc.)., • Contribute to our emergency and continuity plans by keeping information up to date and helping coordinate simple preparedness activities., • Act as an extra set of eyes to make sure the space remains welcoming, functional, and secure for everyone. What You'll Bring • 4+ years of experience in office coordination, facilities, hospitality, or a similar setting, • Comfort with moderate physical tasks (e.g., lifting supplies daily, moving tables and chairs frequently, walking the office), • Confidence managing day-to-day routines and solving problems as they arise, • A sense of ownership and commitment to doing things well, • Ability to work independently while contributing to a team, • Proficiency with tools like Microsoft Outlook, Excel, and Slack Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Transport Planner / Transport Operation Planner Job Type: Permanent, Full Time 30k plus performance related bonus after successful probation. Working Hours : 10am - 7pm Monday to-Thursday, 9am - 6pm Friday (1-hour unpaid break) Main purpose of role: To ensure that all the distribution network is planned so deliveries are made in the most effective, efficient and cost-effective way utilising dynamic route planning software and internal operating systems. Providing a world class distribution service to clients. You will also need to take into account effective scheduling, health & safety, legislation and compliance working closely with all key stakeholders within the business. Key responsibilities: Dynamic daily route planning ensuring maximum vehicle utilisation analysing and interpreting data. Routes to be checked on Sage and mapped to ensure that the correct customers have dropped onto the correct rounds and correct days. Any issues to be report to the sales team. Ensure communication at high level with the night shift operations ensuring a clear hand off of the next day delivery requirement. Ensure all routes have the correct number of drops as per route optimisation and are complete inside their working hours in addition maintain check weight report on every vehicle through our internal WMS. Review the routes with the line manager weekly and refresh dynamic route optimisation. Ensure excellent communication lines with 3PL providers and seamless booking in of client deliveries via Ceva / Bidfood / BA etc. Vehicle maintenance schedules to be checked weekly and route optimisation to be planned in accordance with any vehicle down time working closely with the supply chain and logistics manager. Keeping up to date with government transport and planning policy and legislation Communication with the sales team of any change of delivery, route or schedule. Advise line manager of any obstructions to making safe, efficient deliveries on time. Maintain vehicle temperature checks and audit weekly communicate any discrepancies directly to the Supply Chain and Logistics Manager. Supporting Cover for line manager when on leave and absent from the business. Collate and log driver KPIS utilising route optimisation software and other platforms on a daily basis enabling supply chain and logistics manager to review with the head of operations. Monitor PCNs and report back to Supply Chain and Logistics Manager and Head of Operations. Collate any driver daily defect reporting and communicate directly with the Supply Chain and Logistics Manager for resolution. Update or change any delivery instructions for drivers working closely with Telesales and Customer Service colleagues. Maintain weekly vehicle checks alongside Supply Chain and Logistics Manager Salary & benefits: 30k plus performance related bonus after successful probation. Hours of work: 10.00am to 7.00am Monday to Thursday, 9am to 6pm Friday (1 hour unpaid break) Working Hours : 10am - 7pm Monday to-Thursday, 9am - 6pm Friday (1-hour unpaid break) 25 days holiday plus public holidays Cash health plan (money back for dentist, opticians, physio etc.) Life assurance (4 x salary) Staff discount on ALL products Pension (3% employer and 5% employee) Candidate criteria: Skills/competencies; Good communication skills both written and verbal Excellent customer service skills Excellent attention to detail Problem solving skills and the ability to adapt plans IT skills for using spreadsheets (Excel) and route planning software The ability to work under pressure and to meet deadlines Have good administration skills Good working knowledge of Microsoft Word & Outlook Knowledge Required: Good geographical knowledge of the UK particularly London and the South of England Experience Required; Experienced in working in transport or distribution background Candidates with experience or relevant job titles of; Logistics Coordinator, Logistics Manager, Operations Manager, Supply Chain Manager, Transportation Supervisor, will all be considered. TPBN1_UKTJ