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Senior Associate - Financial Crime Operations Location: West London Job Type: Permanent Salary: Up to £29,000 per annum Experience Required: 2-5 years About the Role We are seeking an experienced Senior Associate - Financial Crime Operations to join a growing Financial Crime team. This is an excellent opportunity for a financial crime professional with experience in a UK regulated financial institution to play a key role in preventing, detecting and investigating financial crime risks. Reporting to the Manager - Financial Crime Operations, you will support the organisation's Financial Crime framework by helping to prevent, detect, investigate and report financial crime risks. You will work across Anti-Money Laundering (AML), Counter Terrorist Financing (CTF), sanctions compliance, fraud prevention, transaction monitoring, customer due diligence and financial crime investigations, ensuring compliance with UK regulatory requirements, internal policies and industry best practices. Key Responsibilities As a Senior Associate, you will be responsible for: Investigating transaction monitoring alerts and analysing customer activity to identify suspicious behaviour. Reviewing sanctions screening alerts and escalating potential sanctions concerns where appropriate. Investigating fraud cases, including APP fraud, mule accounts, identity theft and impersonation. Conducting Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews for high-risk and complex customers. Preparing detailed financial crime investigation reports and escalating suspicious activity through internal SAR processes. Supporting the optimisation and enhancement of transaction monitoring and sanctions screening systems. Assisting with regulatory compliance initiatives and ensuring adherence to FCA, JMLSG, OFSI, HM Treasury and internal policy requirements. Contributing to risk assessments, audits, governance activities and continuous improvement initiatives. Maintaining accurate management information, investigation records and audit trails. Coaching junior team members and sharing financial crime knowledge across the wider team. What We're Looking For Essential Skills & Experience 2-5 years' experience within Financial Crime Operations in a UK regulated financial institution. Strong knowledge of UK AML, CTF, sanctions, fraud prevention and financial crime regulations. Experience investigating transaction monitoring and sanctions screening alerts. Good understanding of Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD). Strong analytical and investigative skills with excellent attention to detail. Ability to make sound, risk-based decisions. Excellent written and verbal communication skills. Ability to manage multiple priorities and meet deadlines. Proficiency in Microsoft Office applications. Desirable Experience with transaction monitoring and sanctions screening systems. Knowledge of payment screening and customer screening processes. Experience using core banking platforms such as Finacle and financial crime case management systems. Experience supporting system tuning, optimisation or User Acceptance Testing (UAT). Professional qualifications such as ACAMS, ICA, AML/KYC or equivalent. Personal Attributes We're looking for someone who is: Highly ethical with excellent integrity and professionalism. Customer-focused while maintaining a strong risk-based approach. Self-motivated, resilient and adaptable within a changing regulatory environment. A collaborative team player with excellent stakeholder management skills. Committed to continuous learning and driving process improvements. Why Apply? This is an excellent opportunity to join a collaborative Financial Crime Operations team where you'll play an important role in protecting customers and the organisation from financial crime. You'll work alongside experienced professionals, contribute to regulatory compliance and operational excellence, and continue developing your expertise within a supportive and professional environment. If you're passionate about financial crime prevention and are looking to take the next step in your career, we'd love to hear from you

Project Manager Placement Programme - No Experience Required Our training will help you kick-start a new career in Project Management. We are recruiting for companies who are looking to employ our Project Management Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as training will be provided. You will also have the reassurance of a job guarantee upon completion of the training courses. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps, which can be finished in as little as 12 weeks: Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised Project Management courses by including Prince2 & Agile. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. Step 2 - Practical Training Now that you have learned all the theory it’s time to start applying that into practice so that you have the required experience to start within the industry. Our expert Project Manager tutor will provide you with 2 case scenarios for you to complete that will be based on real-world situations. You will be provided with the required guidance and support from your tutor so that you can successfully complete your projects which will be later added to your CV. Step 3 - Official exams At this final stage, we will prepare you to take your official Prince2 & Agile Foundation exams. The exams can be taken at one of the approved test centres across the UK or online conveniently from your own home. Guaranteed Job Placement At this point you will have fully completed our Project Management Traineeship and be ready to start work. Through our range of partnerships throughout the UK with Project Management organisations, we are able to place you into an entry level role within your local area. You will be working as either a Project Coordinator or Project Administrator. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £1499, or 13 interest free monthly instalments of £130, this represents a great opportunity to start a rewarding career in Project Management and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. Read through the information? Passionate about starting a new career? Apply now and one of our friendly advisors will be in touch. 'Please note that this is a training course and fees apply

Operation Support Manager £39,000 - £40,000 Feltham 13 Months Maternity Cover Hours - Mon - Friday 7.30am - 4.00pm About Lampton Services Lampton Services is a division of the Lampton Group of companies, a Local Authority Trading Company wholly owned by the London Borough of Hounslow (LBH). The business is split into three distinct entities, Recycle 360, Greenspace 360 and Coalo. We provide a range of services, commissioned by LBH, for residents in the borough. From collecting recycling and waste, to maintaining parks, repairing and upgrading homes to managing allotments, Lampton Services is at the heart of the Hounslow community working every day to make it a great place to live. We also have a number of commercial teams, providing specialist services to businesses with any surplus we make through these activities being returned to the council for investment locally. Businesses engaging our services can be assured that they are contributing true social value to our community. About the Job Operational Support Services are continuing to develop, and this role plays a key part in supporting the effective delivery of our planned, reactive, adhoc and commissioned workstreams. The Operational Support Manager will lead and coordinate the operational support function, overseeing planning and administration functions to ensure services are delivered efficiently, compliantly and to a high standard. You will manage a team for the coordination of planned programmes, ad‑hoc commissioned works and day‑to‑day operational activity from instruction through to completion, ensuring workloads are planned effectively, priorities are managed and communication with residents, leaseholders and clients remains clear and proactive. Working collaboratively with internal teams, contractors, suppliers and clients, you will build strong working relationships that support effective service delivery, performance management and customer satisfaction. You will oversee the administration, planning and tracking of repairs, maintenance and planned works across the housing portfolio, ensuring jobs are accurately raised, monitored and communicated through internal systems and the CRM. You will ensure that operational data, case management and performance information is maintained accurately within systems to support reporting, compliance, complaint resolution and continuous service improvement. Key Responsibilities and Duties: Lead and manage the day-to-day Operational Support function, ensuring planners, leasehold administrators and support staff deliver effective administrative and operational support services in line with business requirements, contractual obligations and service standards. Provide line management, leadership and support to planners, and operational support staff, including regular one-to-one meetings, performance management, wellbeing support, absence management, coaching and workload prioritisation. Act as the primary operational point of contact for internal stakeholders, clients, leaseholders, contractors and suppliers, ensuring enquiries, issues and escalations are managed effectively and resolved in a timely manner. Work closely with Heads of Service, Service Managers and operational teams to support the efficient delivery of planned, reactive and commissioned work programmes. Monitor team performance, workloads and service delivery, producing accurate management information, KPI reports and operational updates to support performance monitoring and decision-making. Lead the coordination commissioned and non-core commissioned works and operational activities Oversee the effective management of complaints and customer communications through the CRM or GovServ system, ensuring timely responses, accurate record keeping and compliance with agreed procedures. Manage and respond to day-to-day operational issues and escalations, providing guidance and support to the team to maintain service continuity and customer satisfaction. Coordinate month-end operational reporting activities, including monitoring job completions, productivity data, workstream performance and financial information, ensuring reports are completed accurately and submitted within agreed timescales. Support budget monitoring and financial reporting processes for non-core commissioned work, by providing operational data, validating information and assisting with financial reconciliations relating to planned programmes and commissioned works. Represent the Operational Support function at internal meetings, operational review meetings and client performance meetings as required. Maintain effective communication with clients, contractors, internal teams, demonstrating professional written and verbal communication skills and effective use of IT systems, including Microsoft Office applications and operational management systems. Undertake any other duties commensurate with the level and responsibilities of the role. Education & Qualifications Required: Essential Experience & Knowledge Proven experience managing operational support functions within planned works, reactive or commissioned workstreams. Experience of line managing planners and/or administrative teams, including performance management and workload coordination. Strong understanding of service delivery within a customer‑focused, contract‑driven environment. Experience using and managing CRM systems to track complaints, enquiries and correspondence. Experience producing performance, workload and management information reports. Knowledge of contractor coordination, onboarding processes and compliance requirements. Skills & Competencies Strong organisational and prioritisation skills with the ability to manage multiple workstreams simultaneously. Excellent communication skills, confident liaising with clients, leaseholders, contractors, suppliers and internal stakeholders. Ability to analyse data, identify trends and support service improvement. Confident user of IT systems including CRM platforms, Excel, Word and internal operational systems. Effective problem‑solver with the ability to respond flexibly to day‑to‑day operational issues. Behaviours & Approach Proactive, reliable and detail‑focused with a strong sense of accountability. Collaborative team player who supports and develops colleagues. Customer‑focused with a commitment to timely, accurate and high‑quality service delivery. Professional and resilient when managing complaints, councillor enquiries and challenging situations. Demonstrating Lamptons CORE behaviours Our companies represent a bold, new and ambitious approach by a London Borough. Underpinning everything we do are our CORE values: Customer First. One Team. Respectful. Energised. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process

Mortgage Paraplanner – Office Manager (Independent Mortgage Brokerage) £35,000 – £45,000 Basic Salary Plus discretionary bonuses 5‑day working week (Monday–Friday) A high‑performing independent Mortgage Brokerage is expanding its operation and requires an experienced Mortgage Paraplanner to join their flourishing team in their new offices. This position combines paraplanning complex mortgage cases with acting as the Office Manager, ensuring the smooth running of the office, its processes, and the overall workflow of an independent mortgage advice operation. The successful applicant will support several Mortgage Brokers and play a key role in maintaining the operational excellence of the office. Mortgage Paraplanner – Skills Required: Previous Mortgage Administration / Paraplanning experience is essential - minimum 2 years Strong proficiency in MS Office (Word, Excel, Outlook) Excellent organisational skills and ability to manage office operations High level of attention to detail Professional communication skills Reliable, proactive, and able to prioritise effectively Mortgage Paraplanner – Duties: Acting as office manager to ensure smooth daily operations and efficient processes Building client profiles within the CRM Completing and submitting Decision in Principles Completing and submitting full mortgage applications Completing and submitting insurance‑related applications Liaising with clients to collate documents and information required for full mortgage applications Chasing lenders, providers, solicitors, estate agents, and other third parties to ensure swift and smooth case progression Ensuring broker submissions are compliant Experience with protection‑related tasks (medical questionnaires, GP reports, etc.) is advantageous Why Join Us? This is an excellent opportunity for a committed Mortgage Paraplanner who enjoys both technical case work and taking ownership of office operations. You will be joining a growing brokerage during an exciting period of expansion, with the chance to make a meaningful impact on both client service and internal processes. Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of... Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA’s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Adam Howes on LinkedIn

Occupational Health Advisor Our leading client in Uxbridge is looking for an experienced Occupational Health Advisor, to work 2 days per week on a permanent basis, within their friendly and supportive team. The Role: 2 days on site Full OH Remit Case Management Health Surveillance Audiometry, Spirometry, Safety Criticals Pre Placement MedicalsEssential: NMC Registered Nurse OH ExperienceThe successful individual will work as part of a team to deliver an exceptional service to our client and help bring success to the Company. Please don't hesitate in contacting us at Gel Resourcing, and we would be more than happy to give you further details. Please do get in touch, whether you are an OH Technician, OH Nurse, OHA, OH Manager, OH Physio or an OH Physician, as Gel Resourcing focuses on the recruitment of professionals, UK wide, with in the Occupational Health & Wellbeing markets. Being a specialist OH agency has enabled us to become experts in these areas and to offer a quality service to our clients and candidates. Our reputation underlines this, and we have earnt the trust and respect of those in the OH industry. Feel free to pass this advert onto any colleagues who may be interested and suitable, we offer a referral bonus for any newly introduced candidates that successfully secure work via ourselves

Environment & Sustainability Manager About the Role Ferrovial Construction is seeking an experienced Environment & Sustainability Manager to support the delivery of major infrastructure and asset renewal works across Heathrow Airport. The role will be site based and will provide environmental, carbon and sustainability leadership across a varied programme of works within Heathrow’s operational boundary, including airside and landside infrastructure, roads, drainage, car parks, utilities, buildings and associated civil engineering activities. The Environment & Sustainability Manager will lead the implementation of environmental management systems, sustainability requirements and carbon reduction processes in line with Ferrovial Construction procedures, Heathrow Airport Limited Employer’s Requirements, ISO 14001, ISO 50001 and PAS 2080. The role will work closely with project managers, construction teams, designers, procurement, supply chain partners and Heathrow stakeholders to ensure environmental and sustainability requirements are embedded from design through to construction, commissioning and handover. Location: Heathrow Airport Heathrow Project Scope The role will support Heathrow capital works and asset renewal projects delivered under the H7 Framework. These works may include airside and landside pavements, road renewal, drainage upgrades, car park optimisation, utilities, fire mains, pollution control infrastructure, terminal and stand refurbishment, MEP works, service subways, perimeter assets and associated temporary works. Projects will require close coordination with Heathrow Airport Limited and compliance with Heathrow’s carbon, environment and sustainability standards, including requirements relating to responsible procurement, waste minimisation, energy management, low-carbon materials, biodiversity, environmental permits, licences and consents, pollution prevention and carbon reporting. Key Accountabilities Lead environmental and sustainability management across Heathrow projects, ensuring compliance with contract requirements, Ferrovial Construction procedures, Heathrow Employer’s Requirements and applicable UK legislation. Develop, maintain and implement Environmental Management Plans, Site Waste Management Plans, Carbon Management requirements, Energy Management arrangements, Biodiversity Management Plans and associated project documentation. Support the delivery of Heathrow’s Connecting People and Planet strategy by embedding carbon reduction, resource efficiency, responsible procurement, biodiversity enhancement and environmental protection into design and construction activities. Provide leadership, advice and technical support to project managers, construction teams, designers, engineers, procurement teams and subcontractors on environmental, carbon and sustainability matters. Ensure environmental controls are incorporated into work planning, method statements, risk assessments, permits and site briefings before works commence. Manage environmental permits, licences, consents and approvals, coordinating with Heathrow, regulators, statutory bodies and specialist consultants where required. Lead and support environmental inspections, audits, assurance visits and compliance reviews, ensuring findings are communicated, actions are closed and lessons learned are embedded. Monitor project performance against environmental and sustainability KPIs, including waste diversion, carbon emissions, material use, energy consumption, fuel use, water management, biodiversity and supply chain performance. Lead reporting to Heathrow and internal senior management, ensuring accurate and timely submission of environmental, carbon and sustainability data through relevant systems and trackers. Identify and implement carbon reduction opportunities in line with PAS 2080, including the application of the carbon reduction hierarchy and collaboration with designers and supply chain partners. Promote the use of low-carbon materials, circular economy principles, waste prevention, reuse and recycling across the project lifecycle. Support sustainable procurement by ensuring subcontractors understand and comply with environmental, carbon, energy and sustainability obligations. Investigate environmental incidents, near misses and non-conformances, ensuring evidence is gathered, root causes are identified and corrective actions are completed. Promote a positive environmental culture across site teams through briefings, toolbox talks, awareness campaigns, training and visible leadership. Act as a mentor and technical lead for the Environment & Sustainability Team Drive innovation, best practice and continuous improvement across Heathrow projects, capturing achievements, lessons learned and case studies where appropriate. Skills and Experience Proven experience in an environmental and sustainability management role within construction, infrastructure or major project delivery. Strong working knowledge of UK environmental legislation, environmental management systems and construction environmental controls. Experience implementing ISO 14001 and ISO 50001 requirements within a project or operational environment. Knowledge of PAS 2080, carbon management, carbon reporting and low-carbon design and construction principles. Experience preparing and reviewing environmental and sustainability documentation, including EMPs, SWMPs, carbon reports, sustainability briefs, risk registers and environmental procedures. Strong understanding of waste management, resource efficiency, circular economy, pollution prevention, water management, energy management, biodiversity and environmental permitting. Confident communicator with the ability to influence site teams, senior managers, designers, clients, regulators and supply chain partners. Strong leadership skills with the ability to manage competing priorities, meet deadlines and drive performance across multiple work packages. Commercial awareness and an understanding of how environmental and sustainability performance supports safe, efficient and responsible project delivery. Competent in Microsoft Office applications and environmental reporting systems such as SmartWaste, Once Click LCA, inspection trackers or similar digital platforms. Qualifications -Degree or equivalent qualification in environmental management, sustainability, engineering, construction, planning, ecology or a related discipline. -Membership of CIWEM, CIWM, CIEEM, ISEP or another relevant professional body is desirable. -CSCS card Personal Attributes -Highly motivated, proactive and committed to high standards of environmental and sustainability performance. -Collaborative and confident working within multidisciplinary project teams in a live airport environment. -Resilient, adaptable and able to work effectively under pressure in a fast-paced construction setting. -Strong analytical and problem-solving skills, with the ability to identify practical solutions and drive improvement. -Passionate about sustainability, innovation and supporting the delivery of responsible infrastructure. -Passionate about working in construction, engage with delivery teams and understand the practical challenges of live project environments. -Visible leadership style with the confidence to challenge behaviours, influence decisions and promote best practice on site. Please note that this job description does not represent a comprehensive list of activities and employees may be requested to undertake other reasonable duties. Seize the challenge. Move the world together! Innovative, creative, respectful, and diverse are some of the ways we describe ourselves. We are motivated by challenges, and we collaborate across our business units to move the world together. Your journey to a fulfilling career starts here

Finance Analyst (6-Month FTC) Heathrow Area | Office-Based (5 Days Per Week) £45,000 - £50,000 Pro Rata A fantastic opportunity has arisen for a commercially focused Finance Analyst to join a well-established business on a 6-month fixed-term contract. This is a newly created role that offers significant exposure to senior leadership and the chance to contribute to key strategic and commercial initiatives. Reporting into the FP&A Manager, you will play a key role in budgeting, forecasting, financial modelling, business case evaluation and performance analysis. This position is ideally suited to a finance professional who enjoys working closely with operational stakeholders, driving improvements and using data to influence decision-making. The Role Key responsibilities will include: Delivering weekly and monthly volume, revenue and performance forecasting Supporting annual budgeting and periodic reforecasting processes Reviewing Capex and Opex business cases and tracking realised benefits Analysing financial and operational performance against budget and forecast Identifying trends, risks and opportunities to support commercial decision-making Monitoring cost-saving and revenue-generating initiatives across the business Producing headcount and workforce planning models Partnering with procurement and operational teams to assess commercial impacts Supporting cashflow forecasting and scenario analysis Improving financial processes, controls and reporting capabilities Assisting senior finance leadership on ad hoc strategic projects About You ACA, ACCA or CIMA qualified, or a strong finalist Previous experience in a Finance Analyst, FP&A or Commercial Finance role Strong commercial awareness and stakeholder management skills Advanced Excel and financial modelling capabilities Excellent communication and presentation skills Ability to work in a fast-paced environment and manage multiple priorities Experience with Power BI, Power Query or finance systems would be advantageous Keen interest in systems, automation and process improvement What's on Offer? 6-month fixed-term contract Salary of £45,000 - £50,000 pro rata High-profile commercial finance role with strong business exposure Opportunity to work directly with senior stakeholders Varied and project-focused workload Immediate impact within a growing and dynamic environment

ABM is seeking an Employee Relations Advisor to provide specialist ER advice and operational case management across the UK & Ireland. Reporting to the Senior Employee Relations Manager, you will manage ER cases, conduct investigations, coach managers, and ensure governance, quality and timely record

About the Business For almost 20 years, Pod-Trak Group has delivered complex infrastructure projects across the UK & Ireland, most recently expanding into wider Europe. Our enviable reputation is built on self-delivery, technical expertise, and a strong safety culture. With our skilled staff, a large fleet of owned plant, and a proven track record of partnerships with Prime Clients & Tier 1 Contractors, we provide end-to-end solutions that support the UK's transition to a connected, net-zero future. We deliver integrated engineering solutions across Rail, Energy, Civil Engineering, and Telecoms, built on a proven self-delivery model. Our expertise covers the full project lifecycle, from design through to construction, ensuring safe, sustainable, and high-quality outcomes. By combining specialist skills with in-house plant and people, we provide efficient, innovative, and cost-effective solutions for every client. About the Role Pod-Trak is looking for a Bid Coordinator to join our busy bid department, based in Uxbridge, West London. Working closely with the Bid Manager and the Pre-Construction team, the position will be key to providing a professional and efficient service in support of PQQs, supply chain enquiries, supplier pre-qualifications, bids, and tenders. The primary responsibility will be to coordinate the quality element of bids, working in partnership with the Bid Manager. They will also be expected to liaise with the Estimators, Planners, and Pre-Construction Lead, coordinating enquiries as necessary. Key Responsibilities Draft first-pass responses for selected quality questions, company information sections, and standard bid narratives. Develop and maintain a library of reusable bid content, including company overviews, case studies, CVs, project experience, accreditations, and standard responses. Support the preparation of social value responses, plans, and evidence for bids and frameworks. Assist in identifying relevant social value commitments that are proportionate, deliverable, and aligned to client requirements. Maintain up-to-date company information required for PQQs, supplier portals, and framework submissions. Support the upkeep of records relating to insurances, accreditations, policies, procedures, licences, certificates, and statutory information. Support the maintenance of bid trackers, opportunity pipelines, and tender reporting information. Assist with monthly reporting by preparing statistics, submission updates, bid status summaries, and supporting narrative. Act as a reliable coordination point between contributors, reviewers, and approvers during live bids. Requirements The successful Bid Coordinator would preferably have: Educated to degree level or equivalent. Experience working within the Civil Engineering, Rail, Infrastructure, Energy, or Water sectors is advantageous. Experience within a bid environment, working on tender submissions, PQQs, and EOIs. An interest in STEM and/or knowledge of the sectors Pod-Trak operates in. Excellent communication skills, both written and verbal. Experience in bid writing, or a desire to include bid writing within their role, is advantageous. Ability to build and maintain strong, lasting relationships with clients and stakeholders, and understand their needs. Working knowledge of Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. Experience with SharePoint, Teams, InDesign, Power BI, or bid portals would be advantageous. What We Offer Competitive package will be offered depending on location and experience. 21 days' annual leave, plus bank holidays. Auto-enrolment pension scheme following probation. On-site gym. On-site parking. TPBN1_UKTJ

Role Overview Our client is a specialist motor broker based in Twickenham. They focus exclusively on providing tailored motor insurance solutions to personal lines clients, and are looking for a diligent and empathetic Complaints Handler to join our Complaints & Quality Control team. This is a customer-focused role at the heart of how we put things right. You will take ownership of customer complaints from first notification through to final resolution, investigating each case thoroughly, communicating clearly and fairly with customers, and ensuring every complaint is handled in line with FCA rules and our own internal standards. You will work closely with the wider Complaints & Quality Control team, as well as underwriting, claims, and customer service colleagues, to identify root causes and help drive improvements across the business. Key Responsibilities Complaint Investigation & Resolution Take ownership of allocated complaints from receipt through to closure, acting as the customer's main point of contact throughout. Investigate each complaint thoroughly, gathering all relevant policy, claims, and call/correspondence records to establish the facts. Determine a fair and reasonable outcome for each case, applying sound judgement and treating customers fairly at every stage. Draft clear, empathetic, and well-evidenced final response letters within FCA-mandated timescales. Regulatory Compliance Handle all complaints in accordance with FCA DISP rules, including acknowledgement, holding, and final response deadlines. Maintain accurate and complete complaint records on the complaints handling system, ensuring full audit trails. Escalate complaints appropriately to the Financial Ombudsman Service where required, and support the preparation of FOS case files. Keep up to date with regulatory changes and guidance relevant to complaints handling in general insurance. Customer Communication Communicate with customers by phone, email, and letter in a professional, clear, and empathetic manner, particularly where customers are distressed or vulnerable. Manage customer expectations proactively, providing regular updates on the progress of their complaint. Identify and appropriately support vulnerable customers in line with the company's vulnerable customer policy. Root Cause Analysis & Quality Identify trends and root causes across complaint volumes and feed these back to the relevant teams and management. Contribute to quality control reviews and calibration sessions to ensure consistency of complaint outcomes. Support the wider Quality Control function in reviewing calls, files, and processes to identify areas for improvement. Recommend process, training, or policy changes where complaint themes suggest a wider issue. Reporting & Stakeholder Liaison Maintain accurate complaint MI and support the preparation of regular complaints reports for senior management. Liaise with underwriters, insurers, and claims handlers as needed to gather information relevant to a complaint. Support the Complaints & Quality Control Manager with ad hoc projects, audits, and regulatory reporting requirements. Person Specification Essential Experience & Skills Previous experience handling complaints within a UK general insurance or insurance broking environment. Sound working knowledge of FCA DISP rules and the wider regulatory framework for complaints handling. Strong written communication skills, with the ability to produce clear, well-structured final response letters. Excellent investigative skills, with a methodical and fair approach to establishing the facts of a case. Confident, empathetic telephone manner, including experience supporting vulnerable customers. Good working knowledge of Microsoft Office, particularly Word and Excel. Strong organisational skills with the ability to manage a caseload and consistently meet regulatory deadlines. Desirable Experience working within a personal lines motor broking environment. Familiarity with OpenGI or other broker management systems. Experience preparing case files for referral to the Financial Ombudsman Service. Cert CII or working towards a relevant insurance qualification. Personal Attributes Calm, fair-minded, and resilient, with the ability to manage difficult conversations professionally. A genuine customer advocate who is comfortable balancing customer outcomes with business and regulatory requirements. Highly organised, with strong attention to detail and the ability to manage competing deadlines. A team player who is willing to share insights and contribute to a culture of continuous improvement. What We Offer A key role within an established personal lines motor broker, working directly with customers to put things right. Ongoing training and support in complaints handling and regulatory best practice. A supportive and collaborative working environment based in Twickenham. Competitive salary commensurate with experience. Opportunity for career progression within the Complaints & Quality Control team. TPBN1_UKTJ

Salary: £40,000 Conditions: Permanent position, full time Hours: 40 hours per week (inclusive of breaks), some evening and weekend work required Annual Leave: 22 days + bank holidays Brixton House is more than just a cultural space; it is a vibrant community hub where creativity thrives, voices are heard, and everyone is welcomed and celebrated. We invite you to join us in our mission to enrich lives through the power of the arts. Our vision is to empower the undervalued, unheard, and excluded communities through our creative and cultural spaces. We believe in creating a haven where every voice matters, where stories from all walks of life can be shared and celebrated. Our mission is rooted in the rich and influential history of Ovalhouse Theatre, from which Brixton House has emerged as a dynamic new cultural hub. We are dedicated to presenting and collaborating with voices and perspectives that are often marginalised in mainstream funded culture. Our commitment to building a strong connection with our community is reflected in our core values: 1. Always be welcoming to our international community. 2. Be radical and progressive in our thinking and activities. 3. Be collaborative in our ambitions – nurturing new relationships locally, and beyond Brixton. 4. Most importantly, always celebrate our unique identity and growing accomplishments. Purpose of the role The Senior Events Sales Manager is the senior sales lead within Brixton House's commercial team, responsible for building a proactive sales operation that creates opportunities, develops pipeline and converts business into sustainable earned income. The role will lead the proactive sales strategy, with particular responsibility for growing our core hires business across rehearsals, auditions and workshops, while developing corporate, commercial and strategic venue relationships. The postholder will line-manage the Events Sales Manager and work closely with the Event Manager to ensure a strong transition from sales to delivery. Sales Leadership & Business Development Lead and develop Brixton House's proactive sales strategy, moving the team from a predominantly reactive model to planned outbound sales activity. Own the commercial sales pipeline and ensure sufficient quality and value to support income targets. Identify, target and develop new markets, clients and commercial opportunities across cultural, creative, corporate and other relevant sectors. Lead proactive prospecting and develop relationships that increase repeat, block and higher-value bookings. Work with the Head of Events and Commercial Partnerships to develop opportunities for multi-year venue partnerships and other forms of predictable, longer-term income. Use customer insight, market intelligence and sales performance data to identify opportunities and improve conversion. Core Hires Business Own the strategy for growing rehearsals, auditions and workshops, identifying priority client groups and markets. Develop targeted prospecting and sales activity to increase utilisation and visibility of Brixton House's spaces. Develop compelling propositions and work with Marketing on campaigns, assets and case studies that generate qualified leads. Identify repeat and block-booking opportunities and monitor performance to improve results. Sales Team Leadership Line-manage and develop the Events Sales Manager, setting clear objectives, priorities and performance expectations. Review pipeline, activity and conversion regularly and take action where performance or income is at risk. Coach and support the Events Sales Manager to develop strong prospecting, enquiry management, negotiation and conversion skills. Ensure clear processes are in place for enquiries, opportunities, quotes, follow-up and confirmed bookings. Build a culture of proactive sales, accountability, pace and excellent customer service.Pricing, Packaging & Commercial Development Own the development of pricing and packaging with relevant colleagues, balancing demand, capacity, market position, value and profitability. Develop higher-value propositions that move beyond basic room hire and encourage package and ancillary income. Use customer feedback and commercial performance to improve the offer. Work with Marketing to ensure propositions are clearly communicated through effective sales and marketing assets. Marketing & Campaign Development Work closely with Marketing to identify priority markets, audiences and opportunities. Brief and contribute to campaigns that support the sales strategy and generate qualified leads. Identify the content, assets, case studies and testimonials needed to support proactive sales. Share customer insight and market intelligence to strengthen Brixton House's commercial positioning. Commercial Management & Reporting Take responsibility for the commercial sales budget and sales performance. Maintain accurate pipeline and sales forecasting and report on income against target and emerging commercial risks. Track and analyse enquiries, pipeline value, conversion, booking value and utilisation. Ensure contracts, invoicing, CRM and commercial records are accurate and up to date. Contribute to the development of effective CRM systems and commercial dashboards. Client Relationships & Handover Ensure clients receive a professional, responsive and consistent experience throughout the sales process. Ensure confirmed bookings are handed over to the Event Manager with accurate and comprehensive information. Work collaboratively with the Event Manager to resolve issues arising from the sales-todelivery transition. Use client feedback, testimonials and learning to improve future sales and generate repeat business, referrals and future opportunities. Person Specification Essential: Significant proven experience in events sales, venue hire, business development, hospitality, cultural venues or a related commercial environment. Demonstrable experience of proactive outbound sales, business development and building and converting a sales pipeline. Experience managing sales targets, budgets and commercial performance. Experience developing and maintaining strong client and business relationships, including repeat or strategic business. Experience managing, coaching or developing sales staff. Strong communication, negotiation and influencing skills and the ability to work collaboratively across departments. Strong organisational skills and ability to manage competing priorities. A commitment to delivering inclusive, values-driven experiences. Proficiency in Microsoft Office and CRM/sales management systems. Desirable: Experience working in a cultural, theatre, arts or community venue. Existing corporate, creative, cultural or commercial networks. Experience selling rehearsal, workshop, audition, event or venue hire. Experience developing block bookings or multi-year venue partnerships. Knowledge of the London events, cultural and venue hire market. Basic Terms & Conditions Place of work will primarily be Brixton House, 385 Coldharbour Lane, Brixton, London SW9 8GL. The role will require flexibility to attend events, meetings and client engagements outside standard office hours where required. Closing date: 16 September 2026 First Interviews: w/c 21 September Second Interviews: w/c 28 September REF-231 069 TPBN1_UKTJ

Medical Case Manager needed to advise customers globally on medical emergencies, 4 days a week, with a base salary.

Interim Building Safety Case Lead – London Local Authority £600 – £700 per day (Umbrella) | Interim | London Braxfield Recruitment is supporting a London local authority in the search for an experienced Interim Building Safety Manager to lead on the compilation of two Building Safety Cases for submission to the Building Safety Regulator. The council needs a specialist who can pull together robust, evidence-based safety case documentation and the underlying golden thread of information for two registered higher-risk buildings, working at pace against submission deadlines. The role You'll be responsible for gathering, structuring and quality-assuring the information needed to compile the Building Safety Cases for two registered higher-risk buildings, ensuring each stands up to scrutiny from the Building Safety Regulator. This includes: Pulling together structural, fire and building safety information from across the council's teams, contractors and consultants to build a complete golden thread for each building Compiling comprehensive Building Safety Case Reports that clearly evidence how building safety risks are being managed Liaising with the Principal Accountable Person and Accountable Persons to ensure statutory duties and evidencing requirements are met Coordinating with fire engineers, structural engineers, managing agents and residents' groups to close information gaps Managing the submission process and timeline for both safety cases, escalating risks to the deadline as needed Establishing repeatable processes and documentation standards so future safety case submissions and reviews are more efficient About you Proven experience compiling or contributing to Building Safety Case Reports for higher-risk residential buildings Strong working knowledge of the Building Safety Act 2022, the Building Safety Regulator's requirements and the golden thread of information Experience working with Principal Accountable Persons/Accountable Persons in a social housing or local authority context Confident coordinating input from fire engineers, structural engineers, contractors and managing agents Highly organised, with the ability to manage complex documentation against firm submission deadlines The details Day rate: £600 – £700 / day Basis: Interim Location: London (local authority) Braxfield Recruitment specialises in social housing and property services recruitment, working with local authorities, housing associations and contractors. To find out more or to apply, contact Braxfield Recruitment

Damp & Mould Manager Location: North West London Overview We are seeking an experienced Damp & Mould Manager to lead our operational response and strategic management of damp, mould, and condensation cases across our housing portfolio. The successful candidate will bring extensive technical expertise, strong case-management capability, and a clear working understanding of Awaab’s Law and its implications for social housing providers. Key Responsibilities Lead, manage and continuously improve the organisation’s damp & mould service, ensuring all cases are investigated, monitored, and resolved within required timeframes. Provide expert diagnosis of damp, mould, and condensation issues, identifying root causes and recommending appropriate remedial actions. Ensure full compliance with Awaab’s Law, including clear response processes, investigation timescales, tenant communication standards, and record-keeping obligations. Work closely with Repairs, Asset Management, Compliance, and Housing teams to develop proactive strategies to prevent damp & mould. Oversee the delivery of remedial works, ensuring quality, value for money, and timely completion. Train and support staff in best-practice damp and mould identification, reporting, and tenant engagement. Produce accurate reports, dashboards and risk summaries for senior leadership and regulatory bodies. Engage directly with residents where required, providing clear, empathetic, and professional communication. Manage relationships with contractors, surveyors, and external specialists. Support broader property health and compliance initiatives, including ventilation, insulation, and building safety improvements. Skills & Experience Required Proven experience managing damp, mould, and condensation cases within housing, property management, or building maintenance. Strong technical knowledge of building pathology related to moisture, ventilation, thermal performance, and disrepair. Solid understanding of Awaab’s Law and relevant housing health and safety legislation (including HHSRS and landlord obligations). Excellent investigative, diagnostic, and problem-solving skills. Ability to manage caseloads effectively and oversee end-to-end resolutions. Strong communication skills, with the ability to engage sensitively with residents and provide clear guidance to internal teams. Experience managing contractors and delivering remedial programmes. Strong organisational, report-writing, and data-management skills. What We Offer Opportunity to lead a high-profile, impactful area of housing compliance Professional development and training support Collaborative and supportive team environment

Damp & Mould Manager - Social Housing Location: North West London Rate: £300-£325 per day PAYE Contract: Ongoing Temporary Start: ASAP We are currently recruiting for an experienced Damp & Mould Manager to join a leading social housing provider in North West London on an ongoing temporary basis. Key Responsibilities Manage the day-to-day damp and mould service. Drive down WIP/backlogs and improve turnaround times. Manage and monitor KPIs, SLAs, data and performance. Oversee budgets, expenditure and financial performance. Manage and lead a team of Supervisors and Surveyors. Monitor team and contractor performance and address underperformance. Analyse MI and implement actions to improve productivity and efficiency. Report performance, financials About You You will need to demonstrate: Strong experience and understanding of damp and mould case management. Experience managing Surveyors, Supervisors and/or technical operational teams. A strong commercial mindset and experience managing budgets, expenditure and financial performance. Proven experience working with KPIs, SLAs and performance targets. Experience of successfully reducing WIP, backlogs or outstanding repairs/cases

Finance Analyst (6-Month FTC) Heathrow Area | Office-Based (5 Days Per Week) £45,000 - £50,000 Pro Rata A fantastic opportunity has arisen for a commercially focused Finance Analyst to join a well-established business on a 6-month fixed-term contract. This is a newly created role that offers significant exposure to senior leadership and the chance to contribute to key strategic and commercial initiatives. Reporting into the FP&A Manager, you will play a key role in budgeting, forecasting, financial modelling, business case evaluation and performance analysis. This position is ideally suited to a finance professional who enjoys working closely with operational stakeholders, driving improvements and using data to influence decision-making. The Role Key responsibilities will include: Delivering weekly and monthly volume, revenue and performance forecasting Supporting annual budgeting and periodic reforecasting processes Reviewing Capex and Opex business cases and tracking realised benefits Analysing financial and operational performance against budget and forecast Identifying trends, risks and opportunities to support commercial decision-making Monitoring cost-saving and revenue-generating initiatives across the business Producing headcount and workforce planning models Partnering with procurement and operational teams to assess commercial impacts Supporting cashflow forecasting and scenario analysis Improving financial processes, controls and reporting capabilities Assisting senior finance leadership on ad hoc strategic projects About You ACA, ACCA or CIMA qualified, or a strong finalist Previous experience in a Finance Analyst, FP&A or Commercial Finance role Strong commercial awareness and stakeholder management skills Advanced Excel and financial modelling capabilities Excellent communication and presentation skills Ability to work in a fast-paced environment and manage multiple priorities Experience with Power BI, Power Query or finance systems would be advantageous Keen interest in systems, automation and process improvement What's on Offer? 6-month fixed-term contract Salary of £45,000 - £50,000 pro rata High-profile commercial finance role with strong business exposure Opportunity to work directly with senior stakeholders Varied and project-focused workload Immediate impact within a growing and dynamic environment

Environment & Sustainability Manager About the Role Ferrovial Construction is seeking an experienced Environment & Sustainability Manager to support the delivery of major infrastructure and asset renewal works across Heathrow Airport. The role will be site based and will provide environmental, carbon and sustainability leadership across a varied programme of works within Heathrow’s operational boundary, including airside and landside infrastructure, roads, drainage, car parks, utilities, buildings and associated civil engineering activities. The Environment & Sustainability Manager will lead the implementation of environmental management systems, sustainability requirements and carbon reduction processes in line with Ferrovial Construction procedures, Heathrow Airport Limited Employer’s Requirements, ISO 14001, ISO 50001 and PAS 2080. The role will work closely with project managers, construction teams, designers, procurement, supply chain partners and Heathrow stakeholders to ensure environmental and sustainability requirements are embedded from design through to construction, commissioning and handover. Location: Heathrow Airport Heathrow Project Scope The role will support Heathrow capital works and asset renewal projects delivered under the H7 Framework. These works may include airside and landside pavements, road renewal, drainage upgrades, car park optimisation, utilities, fire mains, pollution control infrastructure, terminal and stand refurbishment, MEP works, service subways, perimeter assets and associated temporary works. Projects will require close coordination with Heathrow Airport Limited and compliance with Heathrow’s carbon, environment and sustainability standards, including requirements relating to responsible procurement, waste minimisation, energy management, low-carbon materials, biodiversity, environmental permits, licences and consents, pollution prevention and carbon reporting. Key Accountabilities • Lead environmental and sustainability management across Heathrow projects, ensuring compliance with contract requirements, Ferrovial Construction procedures, Heathrow Employer’s Requirements and applicable UK legislation., • Develop, maintain and implement Environmental Management Plans, Site Waste Management Plans, Carbon Management requirements, Energy Management arrangements, Biodiversity Management Plans and associated project documentation., • Support the delivery of Heathrow’s Connecting People and Planet strategy by embedding carbon reduction, resource efficiency, responsible procurement, biodiversity enhancement and environmental protection into design and construction activities., • Provide leadership, advice and technical support to project managers, construction teams, designers, engineers, procurement teams and subcontractors on environmental, carbon and sustainability matters., • Ensure environmental controls are incorporated into work planning, method statements, risk assessments, permits and site briefings before works commence., • Manage environmental permits, licences, consents and approvals, coordinating with Heathrow, regulators, statutory bodies and specialist consultants where required., • Lead and support environmental inspections, audits, assurance visits and compliance reviews, ensuring findings are communicated, actions are closed and lessons learned are embedded., • Monitor project performance against environmental and sustainability KPIs, including waste diversion, carbon emissions, material use, energy consumption, fuel use, water management, biodiversity and supply chain performance., • Lead reporting to Heathrow and internal senior management, ensuring accurate and timely submission of environmental, carbon and sustainability data through relevant systems and trackers., • Identify and implement carbon reduction opportunities in line with PAS 2080, including the application of the carbon reduction hierarchy and collaboration with designers and supply chain partners., • Promote the use of low-carbon materials, circular economy principles, waste prevention, reuse and recycling across the project lifecycle., • Support sustainable procurement by ensuring subcontractors understand and comply with environmental, carbon, energy and sustainability obligations., • Investigate environmental incidents, near misses and non-conformances, ensuring evidence is gathered, root causes are identified and corrective actions are completed., • Promote a positive environmental culture across site teams through briefings, toolbox talks, awareness campaigns, training and visible leadership., • Act as a mentor and technical lead for the Environment & Sustainability Team, • Drive innovation, best practice and continuous improvement across Heathrow projects, capturing achievements, lessons learned and case studies where appropriate. Skills and Experience • Proven experience in an environmental and sustainability management role within construction, infrastructure or major project delivery., • Strong working knowledge of UK environmental legislation, environmental management systems and construction environmental controls., • Experience implementing ISO 14001 and ISO 50001 requirements within a project or operational environment., • Knowledge of PAS 2080, carbon management, carbon reporting and low-carbon design and construction principles., • Experience preparing and reviewing environmental and sustainability documentation, including EMPs, SWMPs, carbon reports, sustainability briefs, risk registers and environmental procedures., • Strong understanding of waste management, resource efficiency, circular economy, pollution prevention, water management, energy management, biodiversity and environmental permitting., • Confident communicator with the ability to influence site teams, senior managers, designers, clients, regulators and supply chain partners., • Strong leadership skills with the ability to manage competing priorities, meet deadlines and drive performance across multiple work packages., • Commercial awareness and an understanding of how environmental and sustainability performance supports safe, efficient and responsible project delivery., • Competent in Microsoft Office applications and environmental reporting systems such as SmartWaste, Once Click LCA, inspection trackers or similar digital platforms. Qualifications -Degree or equivalent qualification in environmental management, sustainability, engineering, construction, planning, ecology or a related discipline. -Membership of CIWEM, CIWM, CIEEM, ISEP or another relevant professional body is desirable. -CSCS card Personal Attributes -Highly motivated, proactive and committed to high standards of environmental and sustainability performance. -Collaborative and confident working within multidisciplinary project teams in a live airport environment. -Resilient, adaptable and able to work effectively under pressure in a fast-paced construction setting. -Strong analytical and problem-solving skills, with the ability to identify practical solutions and drive improvement. -Passionate about sustainability, innovation and supporting the delivery of responsible infrastructure. -Passionate about working in construction, engage with delivery teams and understand the practical challenges of live project environments. -Visible leadership style with the confidence to challenge behaviours, influence decisions and promote best practice on site. Please note that this job description does not represent a comprehensive list of activities and employees may be requested to undertake other reasonable duties. Seize the challenge. Move the world together! Innovative, creative, respectful, and diverse are some of the ways we describe ourselves. We are motivated by challenges, and we collaborate across our business units to move the world together. Your journey to a fulfilling career starts here

Project Manager Placement Programme - No Experience Required Our training will help you kick-start a new career in Project Management. We are recruiting for companies who are looking to employ our Project Management Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as training will be provided. You will also have the reassurance of a job guarantee upon completion of the training courses. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps, which can be finished in as little as 12 weeks: Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised Project Management courses by including Prince2 & Agile. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. Step 2 - Practical Training Now that you have learned all the theory it’s time to start applying that into practice so that you have the required experience to start within the industry. Our expert Project Manager tutor will provide you with 2 case scenarios for you to complete that will be based on real-world situations. You will be provided with the required guidance and support from your tutor so that you can successfully complete your projects which will be later added to your CV. Step 3 - Official exams At this final stage, we will prepare you to take your official Prince2 & Agile Foundation exams. The exams can be taken at one of the approved test centres across the UK or online conveniently from your own home. Guaranteed Job Placement At this point you will have fully completed our Project Management Traineeship and be ready to start work. Through our range of partnerships throughout the UK with Project Management organisations, we are able to place you into an entry level role within your local area. You will be working as either a Project Coordinator or Project Administrator. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £1499, or 13 interest free monthly instalments of £130, this represents a great opportunity to start a rewarding career in Project Management and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. Read through the information? Passionate about starting a new career? Apply now and one of our friendly advisors will be in touch. 'Please note that this is a training course and fees apply

Mortgage Paraplanner – Office Manager (Independent Mortgage Brokerage) £35,000 – £45,000 Basic Salary Plus discretionary bonuses 5‑day working week (Monday–Friday) A high‑performing independent Mortgage Brokerage is expanding its operation and requires an experienced Mortgage Paraplanner to join their flourishing team in their new offices. This position combines paraplanning complex mortgage cases with acting as the Office Manager, ensuring the smooth running of the office, its processes, and the overall workflow of an independent mortgage advice operation. The successful applicant will support several Mortgage Brokers and play a key role in maintaining the operational excellence of the office. Mortgage Paraplanner – Skills Required: Previous Mortgage Administration / Paraplanning experience is essential - minimum 2 years Strong proficiency in MS Office (Word, Excel, Outlook) Excellent organisational skills and ability to manage office operations High level of attention to detail Professional communication skills Reliable, proactive, and able to prioritise effectively Mortgage Paraplanner – Duties: Acting as office manager to ensure smooth daily operations and efficient processes Building client profiles within the CRM Completing and submitting Decision in Principles Completing and submitting full mortgage applications Completing and submitting insurance‑related applications Liaising with clients to collate documents and information required for full mortgage applications Chasing lenders, providers, solicitors, estate agents, and other third parties to ensure swift and smooth case progression Ensuring broker submissions are compliant Experience with protection‑related tasks (medical questionnaires, GP reports, etc.) is advantageous Why Join Us? This is an excellent opportunity for a committed Mortgage Paraplanner who enjoys both technical case work and taking ownership of office operations. You will be joining a growing brokerage during an exciting period of expansion, with the chance to make a meaningful impact on both client service and internal processes. Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of... Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA’s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Adam Howes on LinkedIn

Estate Manager Richmond TW1 3AB Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension £21.70 per hour PAYE / £28.29 per hour UmbrellaTo manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Senior Associate - Financial Crime Operations Location: West London Job Type: Permanent Salary: Up to £29,000 per annum Experience Required: 2-5 years About the Role We are seeking an experienced Senior Associate - Financial Crime Operations to join a growing Financial Crime team. This is an excellent opportunity for a financial crime professional with experience in a UK regulated financial institution to play a key role in preventing, detecting and investigating financial crime risks. Reporting to the Manager - Financial Crime Operations, you will support the organisation's Financial Crime framework by helping to prevent, detect, investigate and report financial crime risks. You will work across Anti-Money Laundering (AML), Counter Terrorist Financing (CTF), sanctions compliance, fraud prevention, transaction monitoring, customer due diligence and financial crime investigations, ensuring compliance with UK regulatory requirements, internal policies and industry best practices. Key Responsibilities As a Senior Associate, you will be responsible for: Investigating transaction monitoring alerts and analysing customer activity to identify suspicious behaviour. Reviewing sanctions screening alerts and escalating potential sanctions concerns where appropriate. Investigating fraud cases, including APP fraud, mule accounts, identity theft and impersonation. Conducting Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews for high-risk and complex customers. Preparing detailed financial crime investigation reports and escalating suspicious activity through internal SAR processes. Supporting the optimisation and enhancement of transaction monitoring and sanctions screening systems. Assisting with regulatory compliance initiatives and ensuring adherence to FCA, JMLSG, OFSI, HM Treasury and internal policy requirements. Contributing to risk assessments, audits, governance activities and continuous improvement initiatives. Maintaining accurate management information, investigation records and audit trails. Coaching junior team members and sharing financial crime knowledge across the wider team. What We're Looking For Essential Skills & Experience 2-5 years' experience within Financial Crime Operations in a UK regulated financial institution. Strong knowledge of UK AML, CTF, sanctions, fraud prevention and financial crime regulations. Experience investigating transaction monitoring and sanctions screening alerts. Good understanding of Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD). Strong analytical and investigative skills with excellent attention to detail. Ability to make sound, risk-based decisions. Excellent written and verbal communication skills. Ability to manage multiple priorities and meet deadlines. Proficiency in Microsoft Office applications. Desirable Experience with transaction monitoring and sanctions screening systems. Knowledge of payment screening and customer screening processes. Experience using core banking platforms such as Finacle and financial crime case management systems. Experience supporting system tuning, optimisation or User Acceptance Testing (UAT). Professional qualifications such as ACAMS, ICA, AML/KYC or equivalent. Personal Attributes We're looking for someone who is: Highly ethical with excellent integrity and professionalism. Customer-focused while maintaining a strong risk-based approach. Self-motivated, resilient and adaptable within a changing regulatory environment. A collaborative team player with excellent stakeholder management skills. Committed to continuous learning and driving process improvements. Why Apply? This is an excellent opportunity to join a collaborative Financial Crime Operations team where you'll play an important role in protecting customers and the organisation from financial crime. You'll work alongside experienced professionals, contribute to regulatory compliance and operational excellence, and continue developing your expertise within a supportive and professional environment. If you're passionate about financial crime prevention and are looking to take the next step in your career, we'd love to hear from you

Your new company A leading international organisation operating within a fast-paced, multi-site environment is seeking an ambitious FP&A Manager to join its finance leadership team based near Heathrow.This is a newly created, highly visible role offering genuine influence across the business. You will work closely with senior leadership, operational stakeholders and support functions to drive performance, challenge decision-making and shape strategic direction.If you're looking for a role that combines commercial finance, business partnering, strategic planning and leadership exposure, this is an outstanding opportunity. Your new role As FP&A Manager, you'll be at the centre of the business's planning and performance agenda, taking ownership of budgeting, forecasting, business case evaluation and performance analysis across multiple business units. You will manage a team of two Financial Analysts and will have significant exposure to senior stakeholders and play a key role in influencing operational and financial decisions through insightful analysis and commercial challenge. What you'll need to succeed ACCA, CIMA or ACA qualification Proven FP&A, commercial finance or business partnering experience Strong financial modelling and advanced Excel capabilities Excellent presentation and stakeholder management skills Experience supporting budget and forecasting processes The confidence to challenge, influence and hold stakeholders accountable A proactive approach to process improvement and automation The ability to communicate complex financial information clearly to non-finance audiences What you'll get in return A genuine progressive opportunity within a growing business with direct exposure to senior leadership and strategic decision-making. You will have a broad commercial finance remit with limited month-end accounting responsibilities and an opportunity to shape processes, reporting and performance frameworks. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Senior Mortgage Administrator – Office Manager (Independent Mortgage Brokerage) Senior Mortgage Administrator £35,000 – £45,000 Basic Salary Plus discretionary bonuses 5‑day working week (Monday–Friday) A high‑performing independent Mortgage Brokerage is expanding its operation and requires an experienced Senior Mortgage Administrator to join their flourishing team in their new offices. This position combines paraplanning complex mortgage cases with acting as the Office Manager, ensuring the smooth running of the office, its processes, and the overall workflow of an independent mortgage advice operation. The successful applicant will support several Mortgage Brokers and play a key role in maintaining the operational excellence of the office. Senior Mortgage Administrator – Skills Required: Previous Mortgage Administration / Paraplanning experience is essential - minimum 2 years Strong proficiency in MS Office (Word, Excel, Outlook) Excellent organisational skills and ability to manage office operations High level of attention to detail Professional communication skills Reliable, proactive, and able to prioritise effectively Senior Mortgage Administrator – Duties: Acting as office manager to ensure smooth daily operations and efficient processes Building client profiles within the CRM Completing and submitting Decision in Principles Completing and submitting full mortgage applications Completing and submitting insurance‑related applications Liaising with clients to collate documents and information required for full mortgage applications Chasing lenders, providers, solicitors, estate agents, and other third parties to ensure swift and smooth case progression Ensuring broker submissions are compliant Experience with protection‑related tasks (medical questionnaires, GP reports, etc.) is advantageous Why Join Us? This is an excellent opportunity for a committed Senior Mortgage Administrator who enjoys both technical case work and taking ownership of office operations. You will be joining a growing brokerage during an exciting period of expansion, with the chance to make a meaningful impact on both client service and internal processes. Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of... Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA’s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Adam Howes on LinkedIn

Team Manager – First Response Team – Harrow Location: London Borough of Harrow Pay/Salary: Up to £45.20 per hour (Umbrella) Contract: Locum We are currently working with the London Borough of Harrow to recruit an experienced Team Manager for their First Response Team. This is a key frontline management role, leading Social Workers, Senior Practitioners and other Social Care staff working with children requiring statutory intervention. You'll be responsible for ensuring referrals are responded to promptly, children at greatest risk are prioritised and assessments and plans are completed to a consistently high standard. Team Manager First Response Tea… Duties Managing and supervising Social Workers, Senior Practitioners and other Social Care staff. Providing clear management oversight, case direction and regular professional supervision. Ensuring referrals are responded to promptly and children most in need are appropriately prioritised. Overseeing high-quality statutory assessments within required timescales. Managing complex and high-risk cases involving children in need and children requiring protection. Overseeing work involving Looked After Children and public care proceedings. Quality assuring assessments, plans, casework and reports. Ensuring every child has an up-to-date, outcome-focused plan. Monitoring workloads, allocation, performance and statutory timescales. Providing oversight of reports for Child Protection Conferences, Looked After Reviews and Court proceedings. Taking and recording key managerial decisions on complex casework. Working closely with partner agencies to achieve positive outcomes for children and families. Supporting staff development, performance management and continuous improvement across the team. Contributing to wider service development and deputising for senior management when required. Team Manager First Response Tea… What you need Social Work Qualification. Social Work England registration. Enhanced DBS (provided by us). Significant post-qualifying experience within Children's Social Work. Previous Team Manager experience within frontline statutory Children's Social Work. Strong experience across assessment, Child in Need and Child Protection. Experience managing and supervising Social Workers undertaking statutory work. Strong knowledge of Children's Social Care legislation, regulations and statutory responsibilities. Experience of performance management and quality assurance. Strong assessment, analytical and decision-making skills. Experience working effectively with multi-agency partners. Ability to provide confident leadership across complex and high-risk casework. Team Manager First Response Tea… Why use us? At Sheldon Phillips, you are not just a number on a board, you are someone we get to know, creating a personal job search that is as individual as you are. Our expert team are trained to ensure that your needs are met, our compliance procedures are quick and efficient, while making sure you find the job you really want. If you are interested in this Team Manager role in the First Response Team within Harrow, give Rhys Rafferty a call on (phone number removed) or email . Referral Bonus: Know someone who would be a great fit? Refer them to Sheldon Phillips and, if we successfully place them into a locum role, you'll receive a £300 referral bonus as a thank you. Terms and conditions apply

Operation Support Manager £39,000 - £40,000 Feltham 13 Months Maternity Cover Hours - Mon - Friday 7.30am - 4.00pm About Lampton Services Lampton Services is a division of the Lampton Group of companies, a Local Authority Trading Company wholly owned by the London Borough of Hounslow (LBH). The business is split into three distinct entities, Recycle 360, Greenspace 360 and Coalo. We provide a range of services, commissioned by LBH, for residents in the borough. From collecting recycling and waste, to maintaining parks, repairing and upgrading homes to managing allotments, Lampton Services is at the heart of the Hounslow community working every day to make it a great place to live. We also have a number of commercial teams, providing specialist services to businesses with any surplus we make through these activities being returned to the council for investment locally. Businesses engaging our services can be assured that they are contributing true social value to our community. About the Job Operational Support Services are continuing to develop, and this role plays a key part in supporting the effective delivery of our planned, reactive, adhoc and commissioned workstreams. The Operational Support Manager will lead and coordinate the operational support function, overseeing planning and administration functions to ensure services are delivered efficiently, compliantly and to a high standard. You will manage a team for the coordination of planned programmes, ad‑hoc commissioned works and day‑to‑day operational activity from instruction through to completion, ensuring workloads are planned effectively, priorities are managed and communication with residents, leaseholders and clients remains clear and proactive. Working collaboratively with internal teams, contractors, suppliers and clients, you will build strong working relationships that support effective service delivery, performance management and customer satisfaction. You will oversee the administration, planning and tracking of repairs, maintenance and planned works across the housing portfolio, ensuring jobs are accurately raised, monitored and communicated through internal systems and the CRM. You will ensure that operational data, case management and performance information is maintained accurately within systems to support reporting, compliance, complaint resolution and continuous service improvement. Key Responsibilities and Duties: Lead and manage the day-to-day Operational Support function, ensuring planners, leasehold administrators and support staff deliver effective administrative and operational support services in line with business requirements, contractual obligations and service standards. Provide line management, leadership and support to planners, and operational support staff, including regular one-to-one meetings, performance management, wellbeing support, absence management, coaching and workload prioritisation. Act as the primary operational point of contact for internal stakeholders, clients, leaseholders, contractors and suppliers, ensuring enquiries, issues and escalations are managed effectively and resolved in a timely manner. Work closely with Heads of Service, Service Managers and operational teams to support the efficient delivery of planned, reactive and commissioned work programmes. Monitor team performance, workloads and service delivery, producing accurate management information, KPI reports and operational updates to support performance monitoring and decision-making. Lead the coordination commissioned and non-core commissioned works and operational activities Oversee the effective management of complaints and customer communications through the CRM or GovServ system, ensuring timely responses, accurate record keeping and compliance with agreed procedures. Manage and respond to day-to-day operational issues and escalations, providing guidance and support to the team to maintain service continuity and customer satisfaction. Coordinate month-end operational reporting activities, including monitoring job completions, productivity data, workstream performance and financial information, ensuring reports are completed accurately and submitted within agreed timescales. Support budget monitoring and financial reporting processes for non-core commissioned work, by providing operational data, validating information and assisting with financial reconciliations relating to planned programmes and commissioned works. Represent the Operational Support function at internal meetings, operational review meetings and client performance meetings as required. Maintain effective communication with clients, contractors, internal teams, demonstrating professional written and verbal communication skills and effective use of IT systems, including Microsoft Office applications and operational management systems. Undertake any other duties commensurate with the level and responsibilities of the role. Education & Qualifications Required: Essential Experience & Knowledge Proven experience managing operational support functions within planned works, reactive or commissioned workstreams. Experience of line managing planners and/or administrative teams, including performance management and workload coordination. Strong understanding of service delivery within a customer‑focused, contract‑driven environment. Experience using and managing CRM systems to track complaints, enquiries and correspondence. Experience producing performance, workload and management information reports. Knowledge of contractor coordination, onboarding processes and compliance requirements. Skills & Competencies Strong organisational and prioritisation skills with the ability to manage multiple workstreams simultaneously. Excellent communication skills, confident liaising with clients, leaseholders, contractors, suppliers and internal stakeholders. Ability to analyse data, identify trends and support service improvement. Confident user of IT systems including CRM platforms, Excel, Word and internal operational systems. Effective problem‑solver with the ability to respond flexibly to day‑to‑day operational issues. Behaviours & Approach Proactive, reliable and detail‑focused with a strong sense of accountability. Collaborative team player who supports and develops colleagues. Customer‑focused with a commitment to timely, accurate and high‑quality service delivery. Professional and resilient when managing complaints, councillor enquiries and challenging situations. Demonstrating Lamptons CORE behaviours Our companies represent a bold, new and ambitious approach by a London Borough. Underpinning everything we do are our CORE values: Customer First. One Team. Respectful. Energised. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process

Occupational Health Advisor Our leading client in Uxbridge is looking for an experienced Occupational Health Advisor, to work 2 days per week on a permanent basis, within their friendly and supportive team. The Role: 2 days on site Full OH Remit Case Management Health Surveillance Audiometry, Spirometry, Safety Criticals Pre Placement MedicalsEssential: NMC Registered Nurse OH ExperienceThe successful individual will work as part of a team to deliver an exceptional service to our client and help bring success to the Company. Please don't hesitate in contacting us at Gel Resourcing, and we would be more than happy to give you further details. Please do get in touch, whether you are an OH Technician, OH Nurse, OHA, OH Manager, OH Physio or an OH Physician, as Gel Resourcing focuses on the recruitment of professionals, UK wide, with in the Occupational Health & Wellbeing markets. Being a specialist OH agency has enabled us to become experts in these areas and to offer a quality service to our clients and candidates. Our reputation underlines this, and we have earnt the trust and respect of those in the OH industry. Feel free to pass this advert onto any colleagues who may be interested and suitable, we offer a referral bonus for any newly introduced candidates that successfully secure work via ourselves

IT Manager - Permanent c.£55k - £60k + Benefits Package Location: On-site - South-West London - occasional travel to Central London Must be Eligible to work in the UK Leading education organisation is seeking an experienced IT Manager, ideally with experience of consolidating IT Services across multiple sites, standardising Technology Platforms & establishing consistent IT Support & MSP provision. The role combines hands-on IT Management with team leadership, Technology Strategy & Service Improvement across x3 London sites. A key focus will be bringing predominantly Microsoft environments into a Shared IT Operating Model, aligning platforms, consolidating MSP provision and developing consistent service standards. This opportunity would suit an IT Manager with proven management experience who can lead day-to-day operations while overseeing IT Standardisation, Supplier Selection & Service Improvement. ROLE: IT Service Delivery: Lead IT Services, Infrastructure & Support, ensuring reliable delivery to Staff & Pupils - 400 Staff & 2,000 Pupils IT Consolidation & Strategy: Develop the IT Roadmap, standardise platforms & processes, and deliver projects from business case through to implementation. MSP Selection & Management: Lead RFI/RFP exercises, evaluate suppliers and oversee the transition to a shared MSP with clear service standards. Service Delivery: Lead reliable IT Support for staff & pupils, improve escalation processes and help establish a shared service desk. Team Leadership: Manage and develop IT Engineers across locations, setting priorities, workloads and objectives. Technical Ownership: Oversee Networks, Servers, Windows/macOS devices, Microsoft 365, Intune/MDM, Identity Platforms & Classroom AV. Security & Governance: Maintain IT security, data protection and GDPR compliance. Commercial & Stakeholder Management: Manage IT Budgets, Suppliers & Contracts, working closely with Senior Education Leaders. Hands-on Support: Remain actively involved in troubleshooting and technical delivery alongside the IT team and MSP. SKILLS / EXPERIENCE REQUIRED: Proven IT Management experience, including leadership and development of IT staff. Education sector experience is desirable; applicants from other sectors with the required skills, knowledge and experience will also be considered. Strong hands-on Windows Desktop, Windows Server & macOS setup, deployment, support and troubleshooting. Strong Microsoft Intune & MDM experience across Laptops, Desktops & Tablets. Strong knowledge of Microsoft 365 & Entra ID / Active Directory. Network Administration covering switches, wireless access points, routers, TCP/IP, DNS, DHCP and VLANs. Network Security - high level experience - including firewalls, web filtering, VPNs & Security Policies. Managing IT Budgets, MSPs & external Suppliers. Experience supporting classroom AV, projectors & interactive screens. Knowledge of GDPR & IT-related legislation. Strong communication, planning, troubleshooting & stakeholder management skills. Ability to work independently, prioritise competing demands and identify improvements. Willingness to travel between sites and work flexibly across locations. DESIRABLE EXPERIENCE: Consolidating IT Services across multiple sites into a Shared Operating Model. Standardising IT Platforms, Processes, Tools & Documentation. Leading RFI/RFP exercises - MSP evaluation, vendor selection & supplier transitions. Establishing or developing a Shared Service Desk. Education Sector experience, including Management Information Systems, Safeguarding & Parent Communication Systems. Google Workspace. Cyber Security Frameworks - CIS Controls or Cyber Essentials. VoIP & Telephony, Classroom Recording & Learning Management Systems. Ticket Desk Analysis & Workflows. ITIL or Project Management Certification. Keywords: IT Manager, Senior IT Manager, Multi-site IT, IT Consolidation, IT Service Delivery, IT Infrastructure, Microsoft 365, Intune, MDM, Entra ID, Active Directory, Windows Server, macOS, Networking, Cyber Security, MSP Management, RFI, RFP, Vendor Selection, Service Desk, Education, London. T6/MN/(phone number removed)

JOB DESCRIPTION Position Title: Service Manager Reports To: Head of Operations SOUTH WEST LONDON Primary Objective: The Service Manager will be responsible for leading the effective delivery of the contract, ensuring eligible young people receive high-quality wraparound support, are matched to suitable fully funded employment opportunities, and are supported to sustain and progress in work. The role will provide day-to-day operational leadership, performance management and stakeholder coordination to ensure contract outcomes, compliance standards and participant experience expectations are consistently achieved. Key Relationships/Interactions Internal Head of Operations and Senior Leadership Team Mentors and Activity Co-ordinators Employer Services and Employer Engagement colleagues Quality, Compliance and Performance teams Customer Excellence Centre and Participant Experience teams Wider Delivery colleagues Shared Services functions across the Group, including People and Culture, Finance and MI Teams External Participants (young people aged 18 to 24), and, where appropriate and with consent, their support networks and other support services helping young people overcome barriers to work Department for Work and Pensions and Jobcentre Plus contacts Local employers providing funded employment opportunities Local authorities, education providers, training providers and community partners Key Responsibilities As Service Manager for the contract, you will lead local delivery of a high-quality employment support service for eligible young people. You will ensure participants receive tailored pre-employment preparation, in-work support and progression planning so they can succeed in funded employment and move towards sustained work. You will be accountable for the day-to-day management of contract delivery, including performance against referral, engagement, job matching, employer placement, sustainment, quality and compliance expectations. You will use management information to monitor performance, identify risks, implement improvement actions and report progress to the Head of Operations. You will lead, coach and support delivery colleagues to provide consistent, participant-centred support. This includes ensuring caseloads are managed effectively, participant action plans are meaningful, barriers to work are addressed, safeguarding responsibilities are understood, and all records meet contractual and audit requirements. You will work closely with employer engagement colleagues and local employers to source suitable funded employment opportunities, match participants to roles aligned to their skills and aspirations and maintain strong relationships that support positive participant and employer outcomes. You will develop effective working relationships with DWP, Jobcentre Plus and wider local partners to support referrals, resolve delivery issues, strengthen local labour market links and promote the offer across the area. You will lead and manage the team, supporting recruitment, induction, training, observations and ongoing development of team members to build a confident and high-performing service. You will ensure delivery complies with DWP requirements, company policies and values, data protection, health and safety, safeguarding, equality and diversity legislation, and quality assurance standards. You will work flexibly across both your assigned regional area, and UK wide from time-to-time, outside standard hours to meet participant and programme needs. You will also undertake any other duties appropriate to the level of this role, for which you have the necessary training or experience. Essential and Desirable Skills, Knowledge and Experience Experienced operational leader with experience of contract managing employability, welfare-to-work, youth employment, skills or similar publicly funded contracts. A clear commitment to helping young people access and sustain meaningful employment. Strong people management experience with a proven ability to lead, motivate, coach and performance manage front-line delivery teams in a target-driven environment. Strong understanding of participant-centred support, action planning, barrier removal, job matching, in-work support and sustained employment outcomes. Experience of using management information to monitor performance, identify trends, manage risk and implement service improvement actions. Excellent stakeholder management skills, with the ability to build effective relationships with DWP, Jobcentre Plus, employers, local partners and internal teams. Good knowledge of compliance, audit, quality assurance, safeguarding, data protection, health and safety, employment legislation and equality and diversity requirements. Excellent communication, influencing, negotiation and presentation skills. Highly organised, resilient and able to manage competing priorities, deadlines and operational pressures. Good IT skills, confident using Microsoft Office, digital communication tools, case management systems and performance reporting dashboards. Knowledge of the local labour market, employer recruitment needs and support services available to young people is desirable. Ability and willingness to travel locally and regionally as required to support delivery sites, employer activity, stakeholder meetings and contract reviews. Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds

Previous experience within nurse case management, clinical case management, medical assistance, repatriation, travel health, international healthcare or medical insurance would be advantageous, but isn't essential. We're recruiting for an experienced Nurse Case Manager to join a private internationa

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More2Life is seeking a Senior Property Portfolio Case Manager to support high-risk litigation and enforcement cases across England, Wales and Scotland, coordinating with solicitors, asset managers and partners while ensuring regulatory compliance. You will manage day-to-day case progression, maintai

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The Shrewsbury and Telford Hospital NHS Trust is seeking a candidate for a role focused on clinical governance, patient safety, and training development within the NHS framework.The post emphasizes handling complaints, delivering training, and contributing to service improvement across trust sites.A

The post holder will deliver high-quality, person-centred case management services to adults with care and support needs, their carers, and families.

Detailed job description and main responsibilities.For full duties and responsibilities of this role, please refer to the attached document entitled Job Pack.Knowledge and experience of handling complaints in an NHS setting.Experience of working in the NHS with knowledge and understanding of current