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Description At Vertiv were on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines from push notifications to generative AI. We design manufacture and service the products and solutions that keep the world connected. With $6.9 billion in sales a strong customer base and global reach spanning nearly 70 countries we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. We are looking for experienced Customer Engineer - Thermal to join our team in Bedford United Kingdom! As Customer Engineer - Thermal you will be responsible for Start Up maintenance and emergency repairs of Vertiv Air Conditioning products as well as other contracted systems. Required to establish promote and maintain excellent rapport with all customers salesmen distributors and others within the area. Maintain continuous communications with Call Control and the department Manager/Supervisor. What kind of work will you be doing • Respond in a professional manner to all assigned service calls while on duty., • Perform all work in a safe manner and in accordance with established company safety policy., • Perform all work using good working practice and current codes of practice/legislation relevant to assigned task., • Ensure spare parts are properly accounted for using established parts procedures., • Assist in ensuring that the planned maintenance completion rate is maintained at a min 90% ., • Assist call control to schedule plan and complete any works as required using established work flow procedures., • Keep call control informed of your schedule and the status of all open jobs., • Maintain the accuracy of the customer listing by reporting errors with the site change form., • Ensure that all ISO 9001:2000 agreed processes are followed., • Submit daily paperwork in a timely accurate and complete manner and in case of Wireless Field Service ensure the job is debriefed in a complete and accurate manner at the customers premises where possible, • Participate on the 24/7 on call rota., • Provide on site technical assistance with difficult problems, • Work closely & assist department supervisors salesman contracts engineer & managers with their day-to day operational duties., • Attend customer meetings as required What will make you successful • Experience of working in a technical service or test environment of Air Conditioning equipment essential, • Computer Literate (All office associated programs such as word excel outlook), • Previous field service experience essential, • Excellent customer service skills, • Strong communication skills, • Self starter ability to plan organise and manage time effectively with an ability to work under pressure, • Clean Valid driving license #LI-AB2 Key Skills Debugging,Remote Access Software,IT Service Management,IOS,Multithreading,VPN,Neo4j,FISMA,SSO,Github,Google Suite,Troubleshooting Employment Type : Hourly Experience: years Vacancy: 1

The Customer Experience & Complaints Officer will report directly to Customer Experience Manager. Conduct and collate customer journey mapping and CX case studies to impartially identify good customer journeys or customer pain points. Monitor customer feedback from various channels and customer

Provide technical leadership on forensic tools such as EnCase, FTK, Axiom, Cellebrite and others. Oversee case management from initial instruction through to reporting, ensuring deadlines and client needs are consistently met. This role offers an excellent platform to lead high-profile forensic inve

As one of their Senior Case Managers, you’d provide clinical supervision to Junior Case Managers, as well as hold your own small clinical caseload. This is an exciting opportunity for a current Case Manager who is looking for a step up in their career, to becoming a Senior/Clinical Supervisor, whi

As one of their Senior Case Managers, you’d provide clinical supervision to Junior Case Managers, as well as hold your own small clinical caseload. Compass Associates is proudly working with a CQC rated ‘Outstanding’ case management business to recruit for a Senior Case Manager, to join them o

We are recruiting for a Digital Forensics Manager to lead and deliver forensic collection and investigation services as part of a dynamic and growing practice. Provide technical leadership on forensic tools such as EnCase, FTK, Axiom, Cellebrite and others. Oversee case management from initial instr

Global Immigration Case Managers. Ensuring timely, accurate case completion as per SLAs and internal quality standards. Delivering outstanding client service through clear, professional communication and proactive case management.