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The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: • Client Satisfaction, • Clear and transparent internal financial awareness, • Strong governance, • Management of account managers (where applicable), • Delivery of gross margin commitments Responsibilities • Senior day-to-day client contact, • Financial forecasting, • Input top line sales and direct costs taken from operations into contribution reporting where applicable, • Tracking budget vs actual, • Monthly GM tracking, • Full action plans where GM falls below target, • To identify Farming & Growth opportunities and pass these to the VP Client Services, • Ensuring clear communications between the client and internal stakeholders, • Contractual commitments and deliverables, • Contract Change Notes / Variations, • Strong governance – ensuring a clear audit of decisions, • Driving continuous improvement agenda, working in partnership with TP Digital colleagues, • Overseeing production and accuracy of MI, • Invoicing and accounts receivable / aged debt, • Working with Operations on tactical delivery / decisions of the account running, • Weekly, Monthly and Quarterly review packs, • Delivery of weekly, monthly and quarterly business reviews, • Monthly / quarterly KSAT dip checks, • Implementing client account plans, • Change control Candidate criteria - what we are looking for: Experience • Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective, • Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance, • Ability to demonstrate how you have added value to a client’s business / service provision (client centricity), • An understanding of the metrics used and the pricing structure in operation within the contact centre environment, • Experience of financial forecasting and invoicing, • Competencies and specific skills, • Solid understanding of how Account Management can influence achievement of business objectives, • An understanding of how to work proactively and positively in partnership with both operations and client priorities, • Excellent professional interpersonal skills., • The ability to build rapport and trust with clients and colleagues., • The ability to understand and communicate client requirements with a clear, positive and customer-focused message, • Ability to influence and negotiate with others, • High level of numeracy and literacy, • Committed, enthusiastic, positive, resourceful and resilient

We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you’ve found the right place. There’s a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student’s academic future with their finances! Want to know more, here are the details: • Job Overview – Role: Customer Service Specialist Site: Tyne River House, The Watermark, Gateshead NE11 9SZ. PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Start Date: Monday 27th July 2026 onsite in Tyne River House, The Watermark, Gateshead NE11 9SZ. Contract: Permanent Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work. This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required. Salary: £12.71 per hour Training: 11 days training 9am-6pm. Nesting 10 days. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks – appointments need to be confirmed with recruitment prior to any start date being agreed. ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). A list of acceptable documents by address location can be found by accessing the links below: • Disclosure barring Service - England, • Access NI Acceptable Documents - Northern Ireland, • Disclosure Scotland Acceptable Documents - Scotland Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. Your employment is dependent on you successfully passing these checks and having the right to work within the UK. What does an average day look like? Now there’s a question! • A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact centre environment., • You will start your day signing into your systems to make sure you are ready to take your first call of the day., • You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process., • You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive. What do we need from you? People skills and confidence in your PC skills! Minimum Skills • Process Excellence, • Collaboration, • Communication, • Emotional Intelligence, • Open-Mindedness, • Critical Thinking, • Solution Orientation Entrepreneurship, • A good attitude and the ability to interact with lots of different people., • The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers., • The ability to handle challenging calls with resilience and determination. Along with achieving Quality and Average handling time targets., • The ability to actively listen to a Customer’s query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding, • The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers., • Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift, • Secure safe internet connection with a private working area solely for your use free from any distractions, you need to have a stable internet connect which is connected direct to the router via ethernet cable. What will we give you? Well there’s plenty, where do we start? • Paid classroom-based training and a further 2 weeks in a dedicated virtual space that we call “Nesting”., • Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help., • The chance to showcase your skills and fast track your career through our internal progression path., • Winter and summer parties, usually held in fabulous venues. Free food & drinks! Dependant on location Anything else that we have to offer? Always, and just to name a few........ • Employee Assistance Programme and Help at hand, • 24/7 access to a confidential counselling and information line, 365 days per year via the Help@Hand app, • Access to remote GP’s with an unlimited number of video consultations, each up to 20-minute sessions, • Access to online mental health support with registered therapists (subject to referral via the telephone helpline), • Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns., • Eye Care Vouchers, • Target driven incentives and Prizes, • Employee Engagement activities, • Perks at work WOW points including but not limited to:, • Supermarket vouchers up to 5% off – including Tesco, M&S, Asda, Morrisons, Sainsburys, • Hello Fresh – 65% off, • Cinema Perks – up to 44% off, • Samsung – 20% off, • HP – up to 40% off, • Virgin Media discounts available, • EE discounts available, • Look Fantastic – 22% off, • Fitbit – up to 20%, • Garmin – up to 40 %, • Expedia – up to 30%, • Booking.com – up to 60%, • TUI discounts available, • Fragrance Shop – 16% off, • Free Online Fitness Classes on Thursdays Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours! Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Start date: 1st of July 2026 Rate of Pay: £27,601.60 per annum Location: Gateshead - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND WORK FROM HOME IS NOT AVAILABLE FOR THIS POSITION Shifts: Full time 40 hours per week. Monday – Friday between 08.00 am and 6:00 pm. You must be fully flexible to work any shifts between these hours. Training: 11 days The Role: We are seeking dedicated Contact Centre Agents to join our team. We are looking for individuals who possess a unique blend of compassion, strong judgment, assessment skills, professionalism, and with excellent time management skills. This role is unique which entails assessing caseloads, in a timely manner. Your responsibilities include managing a dedicated caseload with empathy, professionalism, and confidentiality, while collaborating with relevant agencies and stakeholders to address complex issues. Ultimately, your role aims to enhance the well-being and financial stability of potential vulnerable customers through proactive intervention and effective case management. Key Responsibilities • You should be confident in conducting challenging but effective conversations, • You are required to maintain multiple cases simultaneously, varying by type and stage, • You will be responsible for managing a designated caseload, • You will be required to question in a curious and confident manner, whilst being considerate of potential sensitivities, asking appropriate follow up questions relevant to uniqueness of the case as required to gather evidence, • You should be able to review and compare multiple sources of information, including using reasoned judgement to assess contradictory pieces of evidence, • You should be able to engage with potentially challenging and vulnerable individuals, whilst demonstrating empathy and excellent customer service skills, • At times you will be required to work collaboratively within your own team and with wider teams to support delivery outcomes, • You should be proactive in talking to relevant people to get advice and information when unsure how to proceed, • You will be responsible for managing and conducting caseloads by following a structured review process in adherence to all legal and policy requirements, • You will decide what evidence is appropriate to request as is required to confirm the validity of declarations, considering the uniqueness and context of each individual case, • You will be accountable for planning and conducting robust interviews asking challenging questions to gather all relevant information; exercising judgement to tailor follow up questions specific to each individual case, • Gathering, verifying and assessing all available information, and deciding on an appropriate course of action, • You will be required to record the progress of caseloads on specific systems, including maintaining and retaining relevant evidence in an evidence file including redacting and annotating sensitive material when appropriate Background Checks The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, we will ask you to provide documents/evidence to allow us to perform the below checks: • Identity check, • Nationality and Immigration Status (including the entitlement to undertake the work we are offering), • Basic Criminal Records Check (including international criminal checks if you have lived outside the UK in the last 5 years), • Employment/Academic History Check - for a period of three years leading up to your application. We will require documented evidence of your three-year history such as employer/education references, payslips/P45s, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us. Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us. All screening and evidence must be completed satisfactorily before commencement of employment. We strongly recommend you start to compile this information so you have it ready to supply when needed. What else do we need from you? • Strong verbal and written skills with the ability to show attention to detail, • Ability to establish excellent customer relationships in a fast-paced environment, • A can-do attitude with the ability to interact with lots of different people, • Professional and emotional stability, able to remain professional and maintain professionalism and provide consistent customer service when engaging with Claimants, • PC skills, and the ability to navigate multiple systems competently, with ease, • A good consistent typing speed and the ability to multi task, • Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence, • Processes will be ever evolving and it is essential that you are adaptable and open to change Benefits of being a Customer Service Representative • On-line recruitment process, with potential job offer within 24 hours and fully paid training, • 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary, • Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy., • Refer & Earn Scheme, • Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub, • Life Assurance Cover & Pension Scheme, • Length of Service and monthly recognition awards, • Opportunities for career development and progression Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

\n\n\n\n\n\n Join BT as a Business Sales Advisor in our Inbound Acquisitions Team, selling EE Mobile & BT Broadband \n \n Location: BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET \n Salary: £27,835.00 + 30% OTB \n Hours: Full Time, 37.5 hours per week \n Shifts: Monday-Friday with shifts falling between 8am-7pm \n\n\n\n\n\n\n\n\n Why BT? \n We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed. \n \n Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport. \n \n Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So, if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future. \n\n\n\n\n \n \n Why this role matters \n\n\n We’re looking to grow our dynamic team with highly motivated Sales Advisors who have a passion to succeed in a fast-paced, performance driven environment. \n We are at a very exciting point in our growth journey in Desk Based Sales (SME) and there has never been a better time to join us. We sit within Business and Public Sector, which means you will be part of a 12,000 person strong organisation, one that we will be continuing to strengthen and grow over the coming months. \n Of course, we’ll provide comprehensive training to successful candidates where you’ll be given the skills to showcase the full range of BT products and services to help us retain and acquire new customers. \n\n\n\n\n \n What you’ll be doing \n\n\n You will deliver defined revenue, product volume and quality targets through the acquisition and retention of UK SME customers. Sales opportunities are initiated by Inbound call’s as part of a specific campaign and in accordance with business requirements. You will need to be resilient to build a pipeline , responding to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. \n\n\n\n\n \n \n What skills you’ll need \n\n\n\n • Customer focused – the ability to understand the importance of customer acquisition and deliver customer satisfaction targets.\n, • Creative in approach to generating revenue\n, • Excellent communication skills – knows how to demonstrate, promote and sell\n, • Be passionate, ambitious, resilient and driven in your career\n, • Ability to build strong relationships with customers and colleagues at all levels\n\n\n\n\n\n\n\n\n\n\n\n\n\n Benefits: \n\n\n\n • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% \n\n\n, • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up \n\n\n, • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more \n\n\n, • 22 days annual leave (not including bank holidays), increasing with service \n\n\n, • 24/7 private virtual GP appointments for UK colleagues \n\n\n, • 2 weeks carer’s leave \n\n\n, • World-class training and development opportunities \n, • Option to join BT Shares Saving schemes \n\n \n\n\n\n Don’t Meet Every Single Requirement: \n Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team. \n\n\n\n\n

Act as brand guardian for all internal and external communications. Own marketing-led CRM journeys including lead nurturing, onboarding communications, engagement, retention, and win-back campaigns. Bachelor’s Degree in Marketing, Communications, or related field preferred.

Barchester have a rare opportunity for a passionate senior sales professional to join us as a Divisional Sales and Marketing Manager. A background in sales, marketing, and/or communications. Previous experience managing a high-performing sales team.

Company Description Plan Your Baby is a Telehealth fertility and pregnancy clinic dedicated to supporting individuals and families through their fertility journey. We are committed to delivering compassionate, patient-centered care, combining expertise and innovative solutions. As a remote-focused organization, we prioritize providing accessible support to patients while fostering a flexible and collaborative work environment for our team. Join us in making a meaningful impact on the lives of those in need of fertility assistance. Role Description This is a full-time remote role for a Fertility Healthcare Assistant/Administrator. Responsibilities include assisting patients with administrative support, coordinating appointments, managing patient records, ensuring adherence to health and safety protocols, and providing high-quality patient care. The role also involves effective communication with patients and healthcare professionals, answering queries, and ensuring a supportive experience for all patients. • Support the clinical team by managing results, chasing reports, and ensuring everything is accurately documented, • Liaise with external partners including laboratories, scan providers, pharmacies, and courier services, • Prepare and send patient communications using clinical templates, keeping patients informed at every stage, • Manage consent forms, patient records, and invoicing, maintaining the highest standards of accuracy and confidentiality, • Keep our internal systems up to date, ensuring the clinical team always has what they need to deliver outstanding care, • Contribute to a smooth, well-run clinic that patients and clinicians can rely on every day, • Coordinate day-to-day patient scheduling, ensuring appointments run smoothly across our nationwide partner network, • Act as a key point of contact for patients, responding to queries with warmth, clarity, and efficiency Qualifications • Knowledge and experience in Patient Care, Medicine, and related healthcare practices, • Understanding and application of Health & Safety standards and Manual Handling techniques, • Strong Interpersonal and communication skills for effective patient and team interaction, • Proficiency in administrative tasks, organization, and attention to detail, • Ability to work independently in a remote environment and demonstrate strong time management skills, • Prior experience in a healthcare setting, especially in fertility or reproductive health, is a plus, • Relevant certifications or training in healthcare, patient care, or administration are beneficial Why join Plan Your Baby? • Work fully remotely while making a real impact on patients' lives across the UK, • Be part of a close-knit, mission-driven team dedicated to compassionate, innovative care, • Access opportunities for continuous learning and career development in a growing clinic, • Receive a competitive salary and benefits package, • Join a pioneering movement to make family-building support more personalised and inclusive for everyone. Apply now via LinkedIn or email us at mskujina@planyourbaby.co.uk with your CV and a short cover letter sharing why this role and mission resonate with you.

About the job Company Description RED KITE is an IT consultancy headquartered in the UK with a global delivery presence. We specialise in low code BPM platforms and enterprise grade digital transformation and advanced process automation. We enable organisations to solve complex business challenges offering scalable solution design, and deep expertise in platforms such as Pega and other leading low code technologies. With strong domain capabilities across the Public Sector, Banking and Financial Services, and Insurance, we provide strategic, domain driven consulting that ensures our clients adopt the most appropriate and cost-effective BPM solutions. Our brilliant team of certified low code technology expert practitioners bring extensive experience in Pega and other low code technology implementation, governance, and optimisation ensuring exceptional quality, long term scalability, and measurable business impact. At RED KITE, we blend technical mastery with strategic insight to deliver meaningful, sustainable transformation for organisations across the globe. We are a human first company, placing our people and clients at the centre of everything we do. We champion diversity, inclusivity, and equality, fostering an environment where innovation and collaboration thrive. About the opportunity: Job Role: Pega CSSA Developer Job Type: Permanent Work location: United Kingdom, Hybrid working Experience: MUST have 3+ years in Pega CSSA role & MUST be CSSA certified Your Roles & Responsibilities: • Carry out development activities in accordance with the agreed requirements and development standards, • Experience with BPM implementation methodology like Scrum and Pega Express, • Testing of products in accordance with the test strategy to ensure that they are fit for purpose, • Assisting the Lead Architect in examining packages of work and giving realistic timescales for completion Completion of work allocated within agreed time, cost and quality criteria and providing progress reports on assigned work as required, • Management and control of problems and change within their area of responsibility as requested by the Lead Architect, including negotiation with other teams as necessary, • Prompt escalation of problems, issues and risks as necessary, • Playing an active part in continuous improvement, awareness of and compliance with all relevant quality processes and procedures Employee Benefits: Red Kite is a people-first organisation, and we do everything to support our employees. We have several employee benefits, and we continuously strive to introduce exciting benefits and employee value propositions. • Private Medical Insurance – for us, your health and peace of mind matter, and we want you supported when need it most, • EV Salary Sacrifice Scheme - we believe in helping employees make sustainable, cost-effective choices that benefit both you and the planet, • 22 days Annual Leaves, 3 days paid sick leave, 8 Bank holidays – we believe rest, balance and time away from work are essential for long-term wellbeing and high performance, • Hybrid work (UK Based) - flexibility empowers you to do your best work while maintaining a healthy work–life balance and reflects our trust on our employees Our Ideal Candidate: • Must have 3+ years’ experience in CSSA role, • Must have hands-on experience in Pega development and Implementation, • Must have experience working in an agile development environment, • Must have strong written and verbal communication skills, • Must be in the United Kingdom, • Must have Right To Work in the United Kingdom Submit Your Application: Before applying, please ensure you read ‘Our Ideal Candidate’ section to check if you qualify for this opportunity, this will help avoid any disappointment as we strictly shortlist based on the eligibility. Please note that we only accept applications submitted via recruitment@redkitebpm.co.uk A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. Equal Opportunity Employer: Red Kite is proud to be an equal opportunities employer and actively encourages applications from all suitably qualified individuals, regardless of background. We recognise that a diverse workforce brings valuable perspectives, skills and experiences, and we are committed to ensuring that every employee is treated with dignity, fairness and respect. As an inclusive employer, we strive to create an environment where all candidates, employees and partners feel heard, valued and supported. We are dedicated to promoting equality and preventing discrimination at every stage of employment, including recruitment, training, development and progression. Red Kite is committed to fostering a fair, equitable and supportive learning and working environment where everyone has the opportunity to reach their full potential and contribute meaningfully to the success of the organisation. Reasonable Adjustments: • We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please let us know. Examples of adjustments may include (but are not limited to):, • Support with completing the application form, • Adjustments to interview location, timing, or format, • We encourage candidates to share any adjustments they may need, and we will work with you to ensure a fair and comfortable experience throughout the recruitment process., • For more information about the opportunity or to discuss any requests, please write to recruitment@redkitebpm.co.uk

Purpose of the Role: To drive a positive, innovative and evolving health and safety culture across all sites providing support and guidance to all employees relating to health, safety and environmental management. This role involves continual personal development to maintain professional standing, learning, and understanding of regulations and legislation. (Although there will be a lot of administration involved, the HSEQ team will need to work on this together to continually record and monitor trends, remain abreast of current legislation, find, and implement opportunities for improvement across all aspects of the company). Key Responsibilities: • Assisting with regular site audits., • Continually reviewing and updating the safe systems of work in accordance with site requirements and legislation changes., • Recording, reviewing, monitoring documents within the Health, Safety & Environmental & library of documents including further development and the maintenance of our current management systems., • Supporting and monitoring site teams in developing and implementing controls to reduce the risk of injury, damage and ill health., • Recording and investigating HS&E incidents including accidents and near misses, witness interview notes, analysing root causes together with the wider HS&E team and management teams and producing relevant corrective and preventative action plans., • Raising non-conformance and behavioural issues to the Senior HS&E Officer in a timely manner and continually monitoring for trends., • Helping to develop and implement the company health and wellbeing programme., • Supporting the wider team in realising safety training needs and sourcing courses., • Liaising with Clients and Subcontractors for receipt, reviewing and recording of mandatory documents., • Completing competency checks., • Attending client H&S meetings and seminars., • Producing reports inline with Alpine requirements., • Working with employees to close out non-conformances and implementing opportunities for improvement., • Carrying out ad hoc D&A testing at site level., • Assisting in recording, completing and scheduling pre-qualification questionnaires., • Assisting the HSEQ team in collating and recording evidence for third party audits in line with ISO 45001, 14001 and 9001 accreditations., • Completing annual SSIP questionnaires., • Reviewing and developing our current communications library (TBT, bulletins, Site Coms etc) N.B: The above is not exhaustive and this role is very much in development stage as the company continues to grow. Skills, Knowledge & Experience: • Excellent knowledge of HS&E UK legislation and regulations., • At least 3 years of experience within a CDM safety environment., • Knowledge and experience with working at height from mobile elevated work platforms., • Experience in completing SSIP questionnaires., • Good IT skills showing proficiency in different systems and platforms., • A full, clean UK driving licence is essential for this role. Person Specification: • Able to work on their own and within a wider team showing initiative and forward thinking., • An affective and clear communicator at all levels both verbally and written., • Collaborative and friendly personality. Performance Measures • Performance KPI’s with regular 121 sessions with the Senior HS&E Officer and HSEQ Manager.

Outstanding senior opportunity to join a Global agency with expertise that span medical strategy, scientific content development, and medical education across therapeutic areas and the product lifecycle. By blending scientific rigor, agile operational models, and future-ready technologies, they partner with Medical Affairs teams to drive transformation, adapt to a changing healthcare landscape, and deliver meaningful outcomes for healthcare communities worldwide. They are seeking a senior leader to drive digital engagement and creative strategy across Medical Affairs services, including Publications, Medical Education, and Scientific Communications. This role will lead digital innovation, AI-enabled workflows, scientific storytelling, and omnichannel engagement solutions while partnering with client services, scientific, strategy, and technology teams to deliver impactful healthcare communications. Key Responsibilities • Lead digital and creative strategy aligned with business and client goals, • Drive omnichannel engagement, UX/UI direction, and digital experience execution, • Implement AI-enabled workflows, modular content, automation, and analytics solutions, • Support business growth, client partnerships, and strategic pitches, • Improve operational efficiency, scalable delivery models, and team performance, • Mentor multidisciplinary global teams and foster innovation and collaboration Requirements • Bachelor’s or Master’s degree in Marketing, Communications, Design, Life Sciences, or related field, • 10+ years’ experience in healthcare/medical communications, pharmaceutical marketing, or Medical Affairs, • Senior leadership experience with commercial accountability, • Strong knowledge of Medical Affairs, scientific content, and omnichannel engagement, • Experience leading global cross-functional teams and client relationships Preferred • Experience integrating AI into creative and digital workflows, • Knowledge of modular content and healthcare engagement platforms, • Experience working with distributed/global teams Success Measures • Client growth and retention, • Expansion of digital services revenue, • Operational efficiency and delivery quality, • Adoption of AI-driven workflows, • Team development and innovation impact The role is offering progression at a senior level, fully remote working in the UK and an exceptional salary and benefits package. For full details on this exciting senior level role please apply asap.

Mental Health Clinical Lead –Mindplace clinics Location: Home and site based – travel to Bupa sites will be required Contract: Permanent, Full-time (37.5 hours) – Flexible options available Salary: Competitive salary (depending on experience) + excellent benefits Closing Date: Thursday, 7th May 2026 This advert may close ahead of the stated deadline should we receive an exceptionally high number of applications. About the Role Helping people live longer, healthier, happier lives and making a better world sits at the heart of everything we do at Bupa. As a purpose‑driven organisation without shareholders, we reinvest our profits directly into providing better, more accessible healthcare for the benefit of our customers, now and in the future. Bupa’s refreshed strategy reflects a clear ambition to take greater ownership of the end‑to‑end healthcare experience for our customers, while accelerating the delivery of care through digital innovation and advances in clinical practice. The clinical community plays a critical role in delivering this strategy. Bupa’s Mindplace service is a newly established and fast‑growing mental health offering, providing high‑quality, face‑to‑face mental healthcare in purpose‑designed locations across the UK. Mindplace responds directly to the increasing demand for accessible, safe and effective mental health services. The Mental Health Clinical Lead is a pivotal role within this growth journey. The post holder will have responsibility for the clinical development, delivery and oversight of mental health services and products across Bupa’s Mindplace centres nationwide. Working closely with clinical, operational and senior leadership colleagues, the Mental Health Clinical Lead will help shape the future direction of the service. They will ensure the highest standards of clinical practice and customer experience, stay abreast of evolving national guidance and best practice, and play a key role in supporting the safe, sustainable and high‑quality growth of Bupa’s face‑to‑face mental health services. Key Responsibilities Clinical Leadership & Strategy • Provide senior clinical leadership across Bupa Health Clinics’ Mental Health services, working closely with the Clinical Head of Mental Health and Medical Director., • Deliver high standards of clinical governance, quality improvement, education and service development., • Deputise for the Clinical Head of Mental Health when required., • Act as a trusted clinical voice, leading by example and fostering a positive culture aligned to Bupa values., • Translate strategic objectives into operational delivery for frontline clinical teams. Governance, Quality & Safety • Lead and contribute to clinical assurance, audit programmes, risk management and regulatory compliance., • Ensure robust clinical policies, procedures and performance monitoring are in place and consistently applied., • Oversee incident management, complaints investigation, safeguarding, and Datix usage, promoting a culture of learning and continuous improvement., • Chair and contribute to Mental Health clinical governance meetings as appropriate. People Leadership & Workforce Development • Provide clinical leadership and support to Mental Health clinicians, practitioners and the Lead Therapist team (dotted‑line management)., • Deliver clinical supervision, one‑to‑one leadership support, and pastoral guidance., • Develop sustainable CPD, education and career development pathways., • Support recruitment, workforce planning, engagement initiatives and Pulse survey action planning. Clinical Delivery • Undertake regular clinical sessions in line with business needs., • Support consistent, high‑quality service delivery across Bupa clinics and partner sites., • Ensure adequate senior clinical cover and processes for urgent clinical enquiries. Customer Experience • Oversee management of serious complaints and monitor customer feedback and experience trends., • Drive service improvements through data analysis, deep‑dives and targeted action plans., • Embed a culture of Connected Care and high customer service standards. Business & Commercial Support • Provide clinical input to product development, tenders, sales, marketing, media and communications activity., • Support development of clinical content such as webinars, talks and written materials., • Work collaboratively with internal teams to support business growth and innovation. Communication & Information Governance • Ensure effective, transparent communication between clinical teams and senior leadership., • Champion the use of technology and new communication approaches., • Maintain high standards of information governance, confidentiality and data protection. Working Environment • Hybrid role involving clinic‑based and home working, with travel across UK Bupa clinic locations. Essential Qualifications (One of the Following) • Chartered Clinical or Counselling Psychologist (Doctorate level, BPS‑accredited, HCPC registered), • Accredited CBT Psychotherapist (PG Diploma, BABCP‑accredited), • Accredited Counsellor/Psychotherapist (Level 4+ diploma, BACP‑accredited) Applicants must have substantial leadership experience in mental health services. Key Skills & Experience • Proven clinical leadership and relationship management experience, • Strong background in clinical governance, including quality standards, audit, risk management, incidents and complaints handling, • Excellent communication and interpersonal skills, with the ability to influence, motivate and negotiate effectively, • Credible and persuasive clinical authority with strong decision‑making capability, • Highly developed analytical, planning, prioritisation and organisational skills, • Confident team leader who works collaboratively and performs well in fast‑paced environments, • Agile and adaptable, with resilience during periods of growth and strategic change, • Commercially and operationally aware, able to balance clinical excellence with business needs, • Solution‑focused, proactive and driven, with strong personal and professional integrity, • IT proficient, with the ability to use data and digital tools to improve quality and performance, • Sound understanding of national clinical and regulatory guidance, with the ability to research and apply evidence‑based practice to improve outcomes What It’s Like to Work at Bupa We’re a purpose‑driven organisation with no shareholders. Meaning everything we do focuses on delivering better care for our customers and communities. Join a supportive, inclusive environment where you’ll help people live longer, healthier, happier lives. Benefits • 25 days’ holiday (increasing with service) + option to buy/sell, • 3 paid volunteering days, • Enhanced pension & life insurance, • Annual performance‑based bonus, • Bupa health insurance, • Discounted dental cover, • Digital GP access, • Emotional and family wellbeing support, • Financial wellbeing resources, • Support for carers Diversity and Inclusion We celebrate diversity and foster an inclusive environment where you can be your authentic self. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Ready to make a difference? Apply today and help us deliver exceptional mental health care across the UK.

Central Employment are working with an established Communications and Design agency, as they look to appoint a Junior Digital Designer, as they expand there creative team. • Newcastle/remote base, • £28,000-£35,000 DOE & quality of portfolio, • Reporting into the Senior Design Manager and Head of Design Working with high-profile UK and global clients, they need an experienced midweight, multidisciplined designer to bring creative ideas and design skills across a wide range of materials, this would consist of branding, design, digital, and print. Role:

Iron Mountain is seeking an experienced Operational Security Manager to join our Information Security team. In this role, you will be responsible for ensuring that Iron Mountain’s UK Government environment remains fully aligned with UK Government regulations, corporate security policies, and specific customer requirements. You will act as a primary point of contact for compliance reporting and assurance testing while supporting our cyber incident response efforts. What You’ll Do (Responsibilities) In this role, you will: • Maintain Regulatory Oversight: Stay current on all new and existing UK Government regulations concerning the physical and logical security of governmental data., • Drive Compliance & Governance: Collaborate with Information Security, Enterprise IT, and business stakeholders to maintain ongoing compliance and ensure all security governance documentation is up to date., • Manage Customer Requirements: Assess new and existing customer requirements against current control sets, providing recommendations and redlining contract security terms to ensure alignment., • Reporting & Assessments: Create regular, customer-facing reports on the control environment and security incidents, and assist in the completion of detailed customer security assessments., • Incident Support: Assist the Cyber Incident Response team with critical communications and assurance during cybersecurity incidents. What You’ll Bring (Skills & Qualifications) The ideal candidate will have: • Security Clearance & Citizenship: Must be a UK Citizen and currently hold, or be capable of obtaining, UK SC Clearance., • Proven Experience: Experience working within compliance frameworks such as IT Health Check, Cyber Essentials, and Cyber Essentials+., • Industry Expertise: Strong knowledge of UK Government security regulations and the management of physical and logical data security., • Communication Skills: Strong communication skills with the ability to manage customer-facing reporting and internal stakeholder alignment., • Education & Certifications: A Bachelor’s degree or equivalent work experience. Preferred industry certifications include CISSP, CAP, CCSP, or CISM. What We Offer (Benefits) • Work-Life Balance: This is a remote position within the UK with travel requirements of less than 10%., • Flexible Options: Flexible work options to support work-life balance., • Compensation: Competitive compensation and benefits package aligned with your professional experience., • Health & Wellness: Comprehensive health, wellness, and retirement plans., • Growth: Opportunities for continuous learning and professional growth within a global organization.

Civil Engineer or Civil Design Engineer Water Sector Flexible location - Birmingham, Glasgow, Chester, Redhill, Swansea, Bradford, Wiltshire, Leeds Contract or staff CIVIL ENGINEER JOB SPEC About the Role Typically, you will organise and/or undertake civil engineering activities within multi-disciplinary teams, whilst potentially supporting and mentoring more junior engineers. The role involves responsibility for: • undertaking strategic studies, feasibility work, outline and detailed designs for a wide variety of water utilities projects including water and wastewater treatment, conveyance and reservoir dam safety,, • producing calculations and reports to support those designs,, • working directly with clients to understand their needs and develop solutions to their problems,, • producing business cases and proposals to enable our clients to fund their projects,, • working with our construction partners to improve safety of designs and understand and improve the construction process,, • ensuring our designs take account of buildability, sustainability, H&S and environmental requirements About You • Approaching or at Chartered or Incorporated Engineer status with the Institution of Civil Engineers or another relevant institution., • Previous experience in the water sector is not essential, we would look for technical skills transferrable to a civil engineering role in the water sector., • Desire to support and mentor more junior engineers towards achieving Chartered or Incorporated Engineer status., • Excellent written and verbal communications skills., • Self-motivated and effective team player. CIVIL DESIGN ENGINEER ROLE Key Responsibilities: • Provide guidance and direction on department design guides, standards, systems and applicable engineering codes and standards., • Preparing calculations and develop civil engineering deliverables (models, drawings and reports) whilst adhering to project budgets, schedules and quality systems., • Providing guidance to others and support continuous improvement, • Coordinate with internal and external team members on complex projects, • Prepare a variety of complex civil engineering deliverables for large or multiple projects., • Develop recommendations for materials and construction techniques., • Develop specifications for the identification, collection and management of data for engineering work., • Serve as a technical specialist and use knowledge and skill set to provide advice and guidance to project teams., • Mentor and develop junior staff, • Be fully conversant and comply with all aspects of health & safety duties of Designers Person Specification: • Civil Engineering Design and/or Hydraulics/Structural background, • Experience in design and build, • Knowledge & Experience in the design and checking of non-infrastructure water/wastewater treatment works design, • Ability to lead and manage a team of civil engineers and associated specialists (structural, geotechnical and hydraulics) and to interface with other disciplines in the production of engineering deliverables

We are partnering with a successful US-based IC design company in their search for a Senior Analog IC Design Engineer. This is a remote-based role that can be based anywhere in the UK. Our client is an established IC design company developing cutting-edge mixed-signal technologies powering next-generation aerospace, communications, transportation, and defense systems. Headquartered in sunny Arizona, and with increasing customer demand, they are expanding in the US and in Europe. Much of the company’s work focuses on SAR ADC architecture, so they’re looking for Analog IC Engineer with high-speed analog data converter experience. Direct SAR ADC experience isn’t essential, but a solid background in data converter design is key. Essential requirements include: • A BSc / MSc in Electronic Engineering, or similar field, • Several years’ of industrial experience in analog / mixed-signal IC design, • Experience designing high-speed (>10 GS/s) and/or high-resolution (>14-bit) ADC/DAC architectures, • Strong debugging, analytical, and problem-solving skills Benefits of home-working aside, you can expect to gain broad exposure across highly advanced IC development projects, with strong technical leadership at the helm. Occasional trips to sunny Arizona for company get-togethers also on the agenda! Salary offered upon experience, plus stock and annual bonus. For more details, contact Caroline Pye @ IC Resources.

This is a unique hybrid role for a hands-on expert in III-V compound semiconductor epitaxy who can oversee and troubleshoot the entire epitaxial process flow for advanced photonic devices. Working from the UK, you will travel to oversee critical process development, qualification, and production ramp at foundry partners. You will serve as the primary technical authority for epitaxial growth, ensuring that external manufacturing meets the stringent performance and reliability requirements of next-generation optical communications products. What You'll Do • Serve as the primary technical liaison for all epitaxy activities at foundries in Europe and China., • Lead day-to-day epitaxy operations, including process planning, recipe optimization, growth execution, and materials characterization using tools such as XRD, PL, CL, EL, SEM, AFM, and surface defectivity assessments, • Conduct process testing, experimental design, data analysis, and quality assurance activities to improve epitaxial performance, uniformity, repeatability, and yield, • Drive continuous improvement across process stability, manufacturability, throughput, and cost efficiency, • Collaborate with cross-functional engineering, manufacturing, and external foundry teams to achieve project milestones, • Drive the development of advanced III–V epitaxy technologies to enable next-generation photonics and semiconductor devices, • Contribute to technology roadmap activities, IP development, and future semiconductor platform development Knowledge, Skills & Abilities • Significant practical experience with MOCVD systems, epitaxial growth processes, and materials characterization, • Good understanding of equipment design, preventive maintenance, and scrubber systems, as well as analytical tools such as XRD, PL, CL, EL, SEM, and AFM, • Strong technical foundation in R&D process development and advanced manufacturing environments (e.g., III–V semiconductors, high-speed optical communications), • Ability to interpret complex experimental data, troubleshoot process issues, and drive systematic improvements, • Excellent teamwork, documentation, and communication skills Minimum Qualifications • Bachelor’s degree in Materials Science, Physics, Electrical Engineering, Chemistry, or a related field, • Extensive experience with hands-on epitaxy R&D, semiconductor process engineering, or advanced manufacturing environments, • Proven track record of designing complex DOEs and executing structured experiments in MOCVD systems or related thin-film deposition technologies, • Experience in failure analysis, defect classification, and quality management techniques/tools., • Experience in photonics applications. Preferred Qualifications • PhD or Master’s degree in a related technical discipline, • Background in telecommunications-grade or high-reliability laser product development., • Experience supporting advanced photonics or optical communication applications, • Experience working with III–V semiconductor technologies in R&D or high-volume manufacturing involving III–V materials, • Proven track record in mass production process development, yield improvement, and throughput optimization, • Awareness of global technology trends and the competitive landscape within III-V semiconductors and photonics.

About the Role We are hiring on behalf of a client for a VP of R&D to lead and scale engineering and product development across EMEA and APAC. This is a senior leadership role reporting directly to the CEO, with ownership over technical strategy, architecture, delivery, and team scaling in a fast-growing, enterprise SaaS environment focused on secure and compliant communications. About the Company Our client is a fast-growing SaaS company transforming enterprise communication by integrating consumer messaging platforms with enterprise-grade security and compliance. They are recognized as a Visionary in Gartner’s Magic Quadrant and are trusted by leading global institutions. Role Overview • Lead engineering and product development across EMEA and APAC, • Own delivery, architecture, and technical strategy, • Scale high-performing engineering teams, • Partner with global stakeholders across product, customer, and commercial teams, • Ensure compliance with enterprise-grade security and regulatory standards Key Responsibilities Technical Strategy & Architecture • Define and execute regional R&D roadmap aligned with global strategy, • Oversee system architecture for scalability, security, and reliability, • Drive engineering excellence across CI/CD, DevOps, SRE, and observability, • Lead AI-driven innovation initiatives Delivery & Execution • Own quarterly and annual engineering OKRs, • Ensure predictable release cycles and enterprise-grade SLAs, • Improve development velocity while maintaining compliance and quality Leadership & Talent • Build and scale engineering teams across Backend, Frontend, QA, and DevOps, • Develop senior leaders including Directors and Engineering Managers, • Drive hiring strategy across UK and EU markets, • Establish strong engineering culture and succession planning Cross-Functional Collaboration • Partner with Product, Customer Success, Security, and Sales Engineering teams, • Support enterprise deals requiring deep technical involvement, • Engage with strategic customers on architecture and roadmap discussions Governance & Compliance • Ensure alignment with data privacy and financial regulatory standards, • Strengthen SOC2, ISO, and enterprise security posture Requirements • 10–15+ years of engineering leadership experience, • 5+ years at VP or Director level, • Experience scaling B2B SaaS platforms in fintech, compliance-tech, communications, or cybersecurity, • Strong expertise in distributed systems and cloud-native architecture (AWS, Azure, or GCP), • Experience building and managing teams of 70 engineers, • Exposure to regulated industries (financial services preferred), • Experience operating across US, EMEA, and APAC regions Preferred Qualifications • Experience working across multiple time zones, • Background in fast-paced, high-growth SaaS environments, • Track record of driving operational and engineering improvements Role Details • Location: UK, Israel, France, Germany, Switzerland, Netherlands, Spain, • Work Setup: Remote, • Employment Type: Full-time Pro5 is a global platform helping thousands of vetted professionals get hired by top employers. See what others say on our public and learn how we keep your data safe in our .

Site 400kV SAP Full-Time, Permanent Scotland or London, Home Based with travel to sites The Role: We are seeking a Site 400kV SAPs to join the James Fisher Renewables team. In this role, you will take full technical ownership of designated OFTO sites, providing leadership in asset planning and execution while ensuring safe, structured, and efficient delivery of all work. As the technical lead on site, you will serve as the primary point of contact for the client on all technical delivery matters. Working closely with the Project Manager, you will help manage P&L and deliver cost-effective solutions. Throughout, you will champion HSEQ standards, maintain strong customer engagement, and ensure alignment with asset management strategies to achieve operational excellence. What you'll be doing: • Own technical oversight of the assigned OFTO site., • Translate asset management plans into executable site-level programmes., • Ensure technical requirements are met across all activities, escalating risks or issues to the engineering team., • Lead monthly reporting on asset condition, performance, and emerging issues., • Write technical reports on asset issues for engineering review., • Check NEDeRS and implement operational restrictions on a site level., • Champion HSEQ standards on site in liaison with the HSEQ team., • Liaise with the Operational Planning Manager to ensure resource availability and alignment with site plans., • Interface with stores and supply chain to confirm tools, equipment, and contractor engagement., • Perform SAP duties including outage planning, switching, safety documentation, and demarcation up to 400kV., • Liaise with control centre, NESO, and wind farm operator safety coordinators., • Act as Authorising Engineer where required, contributing to authorisation panels and training programmes., • Provide training mentorship for SAPs progressing toward authorisation., • Lead customer interface through monthly meetings and regular communications., • Work closely with Project Manager for commercial oversight, including cost management and budgeting. What we're looking for: • Advanced technical knowledge of HV systems up to 400kV., • Ability to manage complex stakeholder relationships., • Experience in budget ownership., • Proven track record in HSEQ compliance and operational excellence., • Significant hands-on experience as an Authorised Person on 275kV/400kV systems., • In-depth knowledge of HV safety standards and UK Electricity at Work Regulations., • Strong problem-solving and analytical skills., • Excellent communication and leadership skills., • Ability to manage client relationships and lead technical discussions., • Degree in Electrical Engineering or equivalent preferred. Why join us? • Competitive salary and benefits package aligned with experience (Private Medical Insurance, Company Pension, Life Assurance, etc.), • Clear pathways for career development and organisational visibility., • Inclusive and supportive culture that values individual contributions., • Meaningful work with impact across safety, innovation, and global operations. About us: James Fisher is a global engineering services company with over 50 years of experience delivering complex offshore energy projects in some of the world’s most challenging environments. We operate across Energy, Defence, and Maritime Transport, leveraging cutting-edge technology and deep expertise to support the full lifecycle of our customers’ assets. In the Energy Division, we provide safe, efficient solutions across oil & gas and renewables - from well support and full-field decommissioning to integrated services for offshore wind and expert subsea inspection, repair, and maintenance. Our work helps operators extend asset life, reduce downtime, and respond rapidly to operational challenges, driving the global shift toward a cleaner, more sustainable future. Visit our website at: _ For more information about our values and behaviours, follow the link: _ If this sounds like the ideal next step in your career, then click ‘apply’ now! Due to the volume of applications, we receive for our vacancies, on occasion applications may close before the deadline, so please apply early to avoid disappointment. At James Fisher and Sons, we are committed to taking positive action on diversity and strongly encourage applications from candidates of all backgrounds. We are proud to be a Disability Confident employer and recognise that our success is driven by the talent and diversity of our workforce. To support an accessible and inclusive recruitment experience in the UK, we partner with Vercida. You can learn more about our approach by visiting our company page: _

CANDIDATES MUST BE ELIGIBLE FOR SC CLEARANCE What you'll be doing: • Building and configuring applications in a Microsoft Dynamics / Power Platform stack, • Documenting and refactoring complex programs/scripts., • Ensuring team adherence to project quality standards, • Applying agreed standards and tools to achieve well-engineered outcomes., • Communicating client specifications to development teams, • Assisting with application troubleshooting and debugging, • Participating in reviews of own work and leading reviews of colleagues' work., • Keeping projects on schedule to meet deadlines, • Collaborating with technical teams to develop and agree system integration plans and report on progress., • Defining complex/new integration builds. Ensuring that integration test environments are correctly configured., • Designing, performing and reporting results of tests of the integration build., • Educating junior developers on best practices, • Taking part in various business activities like client communications What we're looking for: Essential: • Certified as PL-400 Power Platform Developer, • Microsoft Dynamics 365 / Power Platform stack, • Azure exposure (expected as part of Power Platform work), • Strong documentation and handover experience Soft Skills: • Demonstrate all Capita Values. Management skills – both from a person management perspective and from the overall control of the process., • Ability to handle meetings – organizing , chairing and documenting meetings and ensuring actions are followed up on., • Communication skills with an ability to communicate at all levels within the organization as well as externally., • Business awareness , specific knowledge of the organizations business area , drivers ,structures and priorities., • Ability to mentor and coach team members., • Ability to organize , prioritize and monitor own workload and that of the team., • Complete all mandatory role-based training, infosec trainings and computer-based trainings as applicable, • Continuous Learning by keeping up-to-date and acquiring relevant skills/certifications How this aligns to our Capita's values: Customer First, Always: This role delivers high‑quality technical solutions that directly meet client needs and ensure reliable, timely outcomes. Fearless Innovation: This role embraces modern technologies and continuous improvement to enhance systems responsibly and securely. Achieve Together: This role collaborates across teams and stakeholders to ensure shared success in delivering integrated, well‑engineered solutions. Everyone is Valued: This role supports an inclusive culture by mentoring colleagues, sharing knowledge, and fostering respectful, constructive teamwork. 🤝 Customer first, always 🧑 💻 Fearless innovation ✅ Achieve together 💙 Everyone is valued Join Capita – Where Innovation Meets Opportunity Capita is a dynamic leader in consulting and digital services, helping some of the UK’s most recognized organizations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors—government, healthcare, education, and finance—offering you the chance to contribute to projects that impact millions of lives. At Capita, you’ll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion. We’re committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you’re ready to make an impact and grow your career, Capita is the place for you. Check out our website _

Senior ICT & Security Engineer Remote (UK) Permanent but contract considered Salary/rate on application The Company Our client is an award-winning, international multidisciplinary consultancy renowned for their expertise in low-energy design and world-leading technical solutions. They are a primary partner for the global digital infrastructure market, helping clients realise ambitious zero-carbon targets across the entire building lifecycle. Due to continued expansion within the EMEA region, they are seeking a high-calibre Senior ICT & Security Engineer to join their growing UK team. The Role As a Senior Engineer, you will take a lead role in the development and coordination of complex ICT and security installations. This is a client-facing position where you will manage medium-sized projects, ensuring technical excellence and financial performance from inception to completion. Key Responsibilities: • Project Leadership: Manage the full project lifecycle, including feasibility studies, fee bids, and cost/profit diagnosis., • Technical Design: Lead the design and coordination of ICT/Security systems, equipment, and facilities., • Client Management: Act as the primary point of contact for clients, attending technical meetings and providing strategic advice., • Quality & Delivery: Support project delivery in line with internal QA/QC processes and technical review standards., • Mentorship: Oversee the technical accuracy of work produced by Trainee, Graduate, and junior Engineers., • Reporting: Prepare comprehensive project reports for management and external stakeholders, modifying schedules and plans as required. Candidate Requirements The ideal candidate will be a technically robust engineer with a proven track record in ICT infrastructure and a consultative approach to project delivery. Experience & Qualifications: • Education: A degree in an appropriate ICT Infrastructure or Engineering discipline., • Experience: 5–10 years of relevant professional experience, ideally gained within a multi-disciplinary consultancy, ICT specialist firm, or network systems integrator., • Project History: Demonstrable experience in ICT infrastructure, building fit-outs, and migration projects. Technical Competencies: You should possess a strong technical understanding of the following areas: • Critical Facilities & Data Centre Design, • Campus Networks & LAN Ethernet Switching, • Wi-Fi & Network Communications, • Structured Cabling Systems & Fibre Optic Networks, • Telecommunication Network Infrastructure Why Join? This is an opportunity to join a market-leading firm that is at the forefront of the "green" digital revolution. You will work on high-profile international projects within a culture that values energetic interaction, technical innovation, and career progression. To apply, please submit your CV for a confidential discussion.

Join Tether and Shape the Future of Digital Finance At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction. Innovate with Tether Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services. But that’s just the beginning: Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities. Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET, our flagship app that redefines secure and private data sharing. Tether Education: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity. Tether Evolution: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways. Why Join Us? Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry. If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you. Are you ready to be part of the future? About the job The role involves working in a dynamic environment with a diverse team of senior backend developers, product managers and leadership to build crypto wallet solutions. The applications are meant to be high performance, light-weight and highly intuitive to cater to a variety of audiences. You will be working on developing cutting edge mobile applications integrating crypto wallets and defi features. Responsibilities • Development: Design and build advanced and secure cross platform applications for the [iOS/Android] platform using React Native. Collaborate with UI/UX designers to ensure applications are visually appealing and intuitive., • Integration: Work closely with backend developers and integrate Javascript SDKs, libraries, and backend services into mobile applications., • Collaboration: Collaborate with product managers, designers, and other developers to deliver innovative solutions. Requirements • 3+ years of experience with React, React-Native (mainly around Expo), Redux and the core principles surrounding these., • Highly proficient in JavaScript and ES6+., • Experience with CI/CD pipelines for mobile development., • Familiar with modern front-end pipelines and tools., • Experienced with Native modules (C++) , WebSockets, RESTful based APIs., • Experience in Swift/Objective-C (iOS) or Kotlin/Java (Android) for low level implementation. Important information for candidates Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles: • Apply only through our official channels. We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/, • Verify the recruiter’s identity. All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website., • Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms., • Double-check email addresses. All communication from us will come from emails ending in @ or @, • We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately. When in doubt, feel free to reach out through our official website.

Integration Manager Location: UK (remote-first) 12 month FTC Travel: Frequent international travel – UK, China, Middle East The Opportunity A high‑growth international group is strengthening its M&A capability and is appointing an Integration Manager to lead post‑deal execution across cross‑border acquisitions. This role owns the full integration lifecycle operating model, people, process, systems and governance, delivering synergy realisation while maintaining operational stability and stakeholder confidence. Reporting into senior leadership, you will run disciplined integration programmes from pre‑close readiness through Day‑1/Day‑100 and optimisation, providing clear governance, pace and decision support. Key Responsibilities Integration Planning & Readiness (Pre‑Close to Day‑1) • Shape the integration approach in pre‑close; translate deal thesis into an executable plan., • Lead functional readiness assessments (Finance, HR, IT, Legal, Operations); confirm scope, dependencies and risk., • Establish governance, workstreams, resourcing, milestones and RAID with unambiguous ownership., • Deliver Day‑1 and Day‑100 readiness to protect continuity, controls and communications. Integration Programme Delivery (Multi‑Workstream / Multi‑Region) • Run end‑to‑end integration delivery across functions and regions; set cadence, standards and pace., • Own the master plan and reporting: milestones, dependencies, benefits, RAID and governance rhythm., • Minimise disruption; safeguard customers, revenue and BAU performance during transition., • Remove constraints rapidly; escalate with options, trade‑offs and recommendations., • Hold workstream leads to account; maintain momentum through to stabilisation and optimisation. Stakeholder Leadership • Establish credibility with executives and local leaders; become the central point of integration control., • Align acquiring and acquired leadership on decisions, sequencing and priorities., • Drive decisions on org design, operating model, governance and systems., • Provide crisp, decision‑ready updates; manage escalations and risk appetite with senior stakeholders. Organisational Change & Cultural Integration • Integrate teams and leadership structures; clarify roles, decision rights and ways of working., • Partner with HR to deliver stakeholder communications and engagement across the change curve., • Lead cultural integration in a way that respects local context while aligning to group expectations., • Protect and retain critical talent; anticipate people risks and intervene early. Systems, Process & Operational Integration • Integrate systems, data and core processes; ensure secure, compliant and scalable operations., • Assure legal, regulatory and operational compliance across jurisdictions., • Define and manage TSAs and continuity plans where required., • Embed controls and standardisation without undermining local performance. Synergy Realisation & Continuous Improvement • Own benefits realisation tracking; monitor KPIs, synergy delivery and value creation., • Report progress, cost and risk with transparency; surface decisions required and recommended actions., • Course‑correct quickly to protect value and accelerate outcomes., • Codify lessons learned; strengthen the integration playbook for future deals. About You You are an integration leader with strong programme discipline and commercial judgement—able to impose structure, governance and pace in complex, ambiguous environments. You influence credibly at executive level, operate confidently across cultures, and deliver outcomes through aligned stakeholders, clear decisioning and rigorous execution. Skills & Experience (Key Requirements) • Proven post‑merger integration leadership (multi‑workstream, multi‑site), ideally across multiple acquisitions., • Background in programme leadership / transformation / consulting / corporate development with strong governance and reporting rigour., • Executive stakeholder management: influence, challenge and alignment across competing agendas., • Demonstrated ability to mobilise cross‑functional, geographically distributed teams and external advisors., • Fluent Mandarin (spoken and written) – essential., • Commercial acumen; strong judgement balancing speed, risk and value., • Structured problem‑solver; comfortable with ambiguity, pace and high consequence decisioning., • High EQ and cultural intelligence; effective in change environments. Qualifications • Degree qualified (or equivalent professional experience)., • Programme/project management certification desirable (e.g., PMP, PRINCE2, MSP, Agile). What’s on Offer • Core role within an ambitious international M&A agenda; high visibility with senior leadership., • Ownership of complex cross‑border integrations with clear accountability for outcomes and benefits realisation., • Autonomy, pace and breadth, working across operating model, people, process and systems., • Remote‑first UK base with frequent, purposeful international travel. Key Relationships Key stakeholders include: • Executive leadership and regional management, • Corporate Development, Strategy and Finance, • HR leadership and Operational leadership, • IT, Data and Transformation, • External advisors and integration partners, • Leadership teams within newly acquired businesses

Newcastle (Hybrid – 2 days in office).This is a varied and collaborative position combining.Act as a key point of contact for network members and external stakeholders.Coordinate communications across an international network of partners.Support delivery of data-driven projects, initiatives and en

The Senior Paraplanner will take a senior role within the paraplanning team, producing comprehensive suitability reports, coordinating technical research, and ensuring all client communications meet regulatory standards. Recruit UK are working on an excellent opportunity for a Senior Paraplanner in

Exponential-e Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company. We’re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do. Job Description As part of the role, you’ll be required to go through National Security Vetting clearances (SC and BPSS). The process of you gaining clearances will be funded by the company. Overall purpose of the job: Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date. Key responsibilities for this job: Data Centre Operations • Installation, patching and configuration of bespoke environments for various internal and external vendor solutions using a variety of different manufacturers of Network, Server and Storage Hardware., • Use internal ticketing systems and uphold fault resolution SLAs in line with contractual obligations around troubleshooting, configuration and replacement of components within a variety of managed services Hardware. (Servers, Switches, Firewalls, Storage Arrays etc)., • Installation, configuration and effective load balancing of Intelligent PDUs for power monitoring., • Troubleshoot local area network (LAN) connectivity issues and support internal teams to re-establish remote access to customer environments via SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers., • Basic troubleshooting of structured cabling links between racks identifying any faults or inconsistencies and liaising with internal or external Cabling teams to repair and re-test., • Build, utilize, maintain and deploy custom DCIM software ensuring 100% adoption and accuracy is achieved in all Exponential-e client Data Centres., • Work with various departments within the business alongside professional and managed services as well as the Data Centre Managers to establish procedure improvements and knowledge sharing across departments., • Drive operational excellence and continuous Improvement within the Data Centre by working closely with the Data Centre Specialists and Mangers to establish a library of supporting procedure documentation., • Produce monthly reports on Space, Power & Structured Cabling capacity to ensure expansion and additional cabling deployments are addressed in a timely manner and Power is closely monitored., • Participate, contribute and adhere to strict change control procedures when performing critical moves, adds and changes to any of the supported environments within the Exponential-e Data Centre’s., • Build a good rapport and show competency with local policies and procedures of our third-party Data Centre providers and Hosts., • Produce audit and quality control checks periodically on hardware and cabling deployments to ensure 100% system accuracy is maintained. Data Centre Access, Site Management, Proactive System Monitoring & Remote Hands • Maintain a professional and disciplined approach when working within Exponential-e Data Centre’s., • Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices., • Manage, process and host access, remote hands and delivery tickets for any visitors or specialist third party technicians requiring access., • Proactively monitor internal ticketing systems to ensure swift responses within SLA timeframes., • Ensure Data Centre’s are always kept in a clean and presentable manner. Knowledge and experience required: • Experience working in a Managed Hosting/Public and or Private Cloud Enterprise Data Centre Environment., • Proficient in Server, Storage & Network deployment and ongoing break fix support., • Basic knowledge and understanding of Data Centre M&E Design, Power, Cooling, Redundancy etc, • Deep understanding of DCIM tooling and the importance for accurate asset tracking and management – (Particularly NLyte)., • Demonstratable experience in deploying a variety of industry recognized manufacturers of server, network and storage hardware in complex dedicated environment designs., • Familiar with IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO), • Well organized and self-motivated with the ability to work alone and as part of a team., • Proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software., • Excellent written and verbal communication skills with proficiency with Microsoft office applications., • Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions., • Passionate, engaged and enthusiastic in delivering a world class service in everything you do., • Willingness to participate in 24/7 on call Rota to support out of hours incidents., • Full UK Driving License and personal car is a must for this position., • Some travel will be made by flight or train and covered by company expenses. Desirable knowledge and experience: • Experience working within a Hyper-Scale Cloud Data Centre, • Experience with Structured Cabling deployments of Copper & Fibre – Including design and deployment - looming, testing and terminating principles Our People Our people are what makes Exponential-e Group the company it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation. Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape. Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.

My client is seeking an experienced Contracts Manager to join the team on a 6-month contract in Newcastle. This is a hand-on role focused on managing complex, high-value customer care projects within occupied homes, ensuring issues are resolved professionally, safely, and to the highest quality standardsAs a Customer Care Project Manager, you will take full ownership of larger projects and sensitive cases, including defect diagnosis, complaint resolution, and the development and delivery of effective resolution strategiesWhat you'll be doing: • Oversee inspections, project management activities, customer communications, and the successful execution of works in occupied homes., • Take ownership of complex defects and complaints, managing cases through to resolution with a strong customer-first focus., • Manage warranty claims (NHBC, Premier, LABC) in conjunction with the Customer Care Operations Manager, ensuring timely and effective outcomes., • Provide on-site management of high-priority and sensitive cases, coordinating contractors and stakeholders as required., • Champion health & safety, ensuring all works are carried out safely and in line with company policies and procedures. What we're looking for: • Proven experience in contract or project management within residential construction or customer care., • Strong knowledge of defect management, warranty providers, and working in occupied homes., • Excellent communication and stakeholder management skills., • A proactive, organised approach with the confidence to manage complex and sensitive situations., • Strong commitment to health & safety and quality standards What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Title: Master Auto Technician / Automotive Technical Specialist (B2B) Location: Remote in Midlands, North England hybrid if London based Work style: Field-based ( Fully Remote role if in the Midlands or N. England) Salary up to £55,000 + Car + Bonus + excellent additional benefits Sector : Passenger cars & dealerships Company details You will be joining one of the fastest growing automotive export businesses in the world at a key moment in the transformation of the sector. This is a very exciting role in which you will work for this passenger car business which has experienced stunning growth in the last 2 years. Your role is to essentially to provide the most outstanding level of technical customer care and technical training directly to the dealership network. This role is part of the company’s growth strategy where customer care is at the heart of it's planned growth . The work that you do will directly impact repeat business, dealer reputation and future sales success . Reputation is everything in this sector....not just the provision of a wonderful CAR product, but in the provision of outstanding customer service. This role is 100% field based DUTIES This is a B2B technical support & training role Dealer Communications • Provide a fully field-based technical support to the passenger car Dealer network and create visit reports., • Manage a caseload and liaise with engineers., • Escalate unresolved cases to the appropriate engineering team, • Liaise with Quality Improvement Team and the customer experience team to suggest improvements to the product., • Liaise with the aftersales team Technical Training • Review technical automotive documentation received from head office., • Create technical presentations and seminars and deliver to on-site technicians, ensuring best practices are shared across the Dealer network., • Create technical service bulletins, troubleshooting guides and training materials., • Support the Warranty Team by verifying technical failures and providing expert recommendations. REQUIREMENTS: • 5 years of experience in a previous technical role within the automotive sector., • A formal technical or engineering-based qualification or Master Technician experience, • Experience with diagnostic tooling and engineering logging equipment., • Experience in hybrid and electric vehicle systems, • Ability to read and understand engineering drawings, including electrical diagrams., • Full and clean driving licence., • Happy to work fully remotely and field based

Chantecaille’s mission is to create luxurious botanical beauty with impact. For the past 25 years, the brand has been at the cutting-edge of some of the industry’s most exciting innovations in skincare and cosmetics, creating iconic products that are beloved worldwide. Founded by the mother-daughter team of Sylvie and Olivia Chantecaille in 1998, the brand is known around the world for its pioneering use of naturals in both skincare and makeup, as well as its give-back philanthropy program that supports conservation groups worldwide. Always cruelty-free, the products crafted by Chantecaille are the epitome of forward-thinking and created with a sustainable approach. A Beiersdorf prestige brand, Chantecaille’s global teams include some of the beauty industry’s best-in-class talent, from product formulation to creative direction, marketing and more. The culture of the workplace is collaborative, exciting, and inclusive. Position Information This role is for the Chantecaille counter in Fenwick, Newcastle. It is a full-time position, and the successful candidate will manage a part-time Beauty Consultant. The Counter Manager is responsible for ensuring the counter and team consistently meet and exceed company-set goals. Through effective coaching and development, they will ensure each team member achieves their individual KPI targets. The Counter Manager is accountable for the smooth day-to-day operation of the counter and for making sure all team members understand and work toward sales, service, and KPI expectations. They will also be responsible for ongoing training and development to support performance and growth. CUSTOMER SERVICE AND PERFORMANCE • Achieve the targets set by the company as communicated by the Area Manager in respect of items per transaction/average £ sale and mix of business, • Deliver the highest level of service to ensure every customer is provided with an excellent experience at the counter. MAXIMISE SALES PERFORMANCE AND PRODUCTIVITY • Takes overall accountability in ensuring achievement of all business goals and sales & service targets., • Deliver excellent selling skills by acting as a role model for team members., • Clearly and concisely communicate all KPI targets to team members, as directed by the Area Manager., • Coach, motivate, and develop the team to achieve individual goals and targets and be aware of goals daily, • Monitor and share competitor products, activity and results and discuss with your area manager., • Be commercially aware of competitors’ activity and results and use them to the business advantage., • Seek new sales opportunities both inside and outside the store TEAM MANAGEMENT • Monitor individual team members’ performance and review their progress towards their KPI and deliver balanced construction feedback to ensure achievement of individual/counter/company goals., • Set goals and objectives for individual consultants, monitor performance and follow-up, and put in place remedial action where required., • Build collaborative relationships with both Area Manager and Head Office., • Delegate responsibility and tasks to the sales team and follow up on results., • Run informative and motivational meetings, • Reinforce all company educational information received from the company with the team., • Coach and develop individuals in all areas of the business to progress within the company., • Ensure excellent standards of timekeeping and attendance are maintained by the team liaising with you Area Manager to follow up and deal promptly with problems., • Identify and develop staffing succession and development plans. COMMUNICATION AND WORKING RELATIONSHIPS • Communicate regularly and effectively with you Area Manager keeping him/her informed of activities and working together to resolve difficulties., • Conduct regular communications with your team to keep them informed of targets, initiatives and activities that impact their ability to perform their jobs to the best standard, • Build collaborative relationships with the stores Management team. EVENTS • Create, and organise events on the counter to drive business, educating teams on product focus for the theme of the event/ activity. Ensure the event is prepared in good time, this will enable stock, display, rotas, gifts etc to be organised., • Execute events according to the marketing guidelines, • Strive to achieve and exceed targets set for the event., • Ensure feedback is given to the Area Manager/Head Office after the event STOCK AND INVENTORY MANAGEMENT • Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day., • Assist in the proper rotation of stock., • Monitor stock levels and key lines highlighting problems to the Area Manager agreeing on action to ensure there is adequate stock to achieve sales targets. MAINTAIN WORK ENVIRONMENT • Actively participate in cleaning display units, tools and testers throughout the day., • Maintain a clean and organised work area., • Maintain proper placement and condition of merchandise on counters, shelves, in stock rooms and in all holding areas., • Inform store management/Area Manager of any store maintenance or Health and safety issues, potential hazards, or accidents., • Ensure all members of the team maintain consistently excellent standards of personal grooming., • Ensure the store is merchandised to always comply with the Chantecaille image and standards., • Ensure the counters, testers and counters generally are kept clean and tidy at all times to reflect the Chantecaille image., • Ensure problems concerning personal standards, hygiene and merchandising are followed up and prompt action is taken to address them liaising with the Area Manager to agree on actions. TEAMWORK • Undertake specific tasks as given by the Area Manager Executive including administrative paperwork., • Work in conjunction with the team members to ensure the efficient running of the store., • Give great internal customer service and develop good working relationships with colleagues., • Be punctual and manage time at work effectively., • Keep informed about products, company information and store information., • Maintain high standards of timekeeping ensuring team efficiency., • Attend and actively participate in training sessions provided by the company. ADMINISTRATION • Complete the monthly/weekly report and all paperwork accurately and submit in accordance with deadlines via Google drive., • Maintain and update all forms on the company iPad., • Meet all paperwork/report deadlines set by Head Office/Area Manager., • Ensure scheduling and team rotas support the achievement of sales/business goals and KPIs., • Analyse business in advance to be aware of ‘challenging’ business areas, and ratify all activity with the Area Manager . IMAGE • Maintain personal grooming to the standards as set by the company., • Maintain the Chantecaille hygiene and image at the counter by cleaning counters, tester stands and displays.

Defence Communications Technician Responsibilities: * Fault find, repair and maintain communications and electronic systems. We are supporting a highly respected engineering organisation delivering specialist communications and electronic systems into the UK Defence sector. They now have a requir

My client is seeking an experienced Contracts Manager to join the team on a 6‑month contract in Newcastle. This is a hand‑on role focused on managing complex, high‑value customer care projects within occupied homes, ensuring issues are resolved professionally, safely, and to the highest quality standards As a Customer Care Project Manager, you will take full ownership of larger projects and sensitive cases, including defect diagnosis, complaint resolution, and the development and delivery of effective resolution strategies What you'll be doing: Oversee inspections, project management activities, customer communications, and the successful execution of works in occupied homes. Take ownership of complex defects and complaints, managing cases through to resolution with a strong customer‑first focus. Manage warranty claims (NHBC, Premier, LABC) in conjunction with the Customer Care Operations Manager, ensuring timely and effective outcomes. Provide on‑site management of high‑priority and sensitive cases, coordinating contractors and stakeholders as required. Champion health & safety, ensuring all works are carried out safely and in line with company policies and procedures. What we're looking for: Proven experience in contract or project management within residential construction or customer care. Strong knowledge of defect management, warranty providers, and working in occupied homes. ...

We are supporting a highly respected engineering organisation delivering specialist communications and electronic systems into the UK Defence sector. Their technology supports critical military capability and operates within highly regulated and technically demanding programmes. They now have a requirement for a Defence Communications Technician to join their team in Gateshead. This is a hands on engineering role focused on the fault finding, testing, installation and ongoing maintenance of complex communications and electronic systems. The successful candidate will support systems throughout assembly, integration and in service support phases, working within the engineering facility and on Defence customer sites across the UK and occasionally overseas. Due to the nature of the role, there will be an expectation to travel and stay away from home within the UK and overseas when project requirements dictate. This opportunity is ideally suited to candidates from a military communications or electronics background who are accustomed to working in structured, standards driven environments and are comfortable supporting operationally critical equipment. Defence Communications Technician Responsibilities: • Fault find, repair and maintain communications and electronic systems., • Carry out high precision testing and calibration using specialist test equipment., • Assemble a...

A forward-thinking organisation are looking for an experienced Contracts Manager to join their dynamic team My client is seeking an experienced Contracts Manager to join the team on a 6-month contract in Newcastle. This is a hand-on role focused on managing complex, high-value customer care projects within occupied homes, ensuring issues are resolved professionally, safely, and to the highest quality standards As a Customer Care Project Manager, you will take full ownership of larger projects and sensitive cases, including defect diagnosis, complaint resolution, and the development and delivery of effective resolution strategies What you’ll be doing: • Oversee inspections, project management activities, customer communications, and the successful execution of works in occupied homes., • Take ownership of complex defects and complaints, managing cases through to resolution with a strong customer-first focus., • Manage warranty claims (NHBC, Premier, LABC) in conjunction with the Customer Care Operations Manager, ensuring timely and effective outcomes., • Provide on-site management of high-priority and sensitive cases, coordinating contractors and stakeholders as required., • Champion health & safety, ensuring all works are carried out safely and in line with company policies and procedures. What we’re looking for:, • Proven experience in contract or project management within residential construction or customer care., • Strong knowledge of defect management, warranty providers, and working in occupied homes., • Excellent communication and stakeholder management skills., • A proactive, organised approach with the confidence to manage complex and sensitive situations., • Strong commitment to health & safety and quality standards What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4792832

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