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Position: Transport Assistant Location: Stanley House, Anthonys Way, Medway City Estate, Rochester, Kent, ME2 4NF Line Reporting Manager: SST Divisional Manager Hours: Monday - Friday, Alternate weeks 06:00am-16:00pm & 08:00am-18:00pm (hours unpaid lunch) Salary: £12.60ph / £29,484 Annually What we offer: 20 days holiday plus bank holidays MTS Uniform Company events Company pension Free parking / On-site parking Health & wellbeing programme Death In Services Referral programme Principle Duties and Accountabilities: Liaise with and assist generally other sections in the Company in the delivery of operational and administrative services to internal and external customers Support Senior Transport Teams Roles and Responsibilities for Transport Assistant: Logistics & Planning Assist line manager in the delivery of planned and reactive services to industrial, commercial and domestic customers in accordance with established procedures. Assist line manager to Monitor and analyse data to identify trends, challenges, and opportunities for operational improvement. Be aware and monitoring of daily vehicle revenue Take responsibility for managing planning of works in line managers absence Customer Service Receive service requests verbally or electronically, providing advice and prices to customers, and coordinate the relevant resources to meet agreed timescales and optimize performance. Address/resolve complaints and issues in a timely and professional manner. Liaise with other departments within the organisation and assist in the delivery of operational and administrative services to internal and external customers. Data Processing & Administration Managing the in-house systems and databases (Weighsoft, CTrack, Ortec, AAIR) Managing and maintaining office files Ensure that all jobs are documented correctly Take responsibility for drivers timesheet/hours in managers absence Health & Safety for Transport Assistant: Section 7 of the Health & Safety at Work Act (1974) states the general duties of employees at work It shall be the duty of every employee while at work to: (a) To take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions at work; and (b) as regards any duty or requirement imposed on their employer or any other person by or under any of the relevant statutory provisions, to co-operate with them so far as is necessary to enable that duty or requirement to be performed or complied with Transport Assistant Health and Safety Responsibilities are: To understand and comply with the company health and safety policy To influence and promote a positive health, safety culture within the organisation and lead by example To ensure all works activities are carried out in a safe manner and in accordance with legislative, company requirements and the risk assessments To ensure housekeeping of the works and welfare areas are fully maintained To carry out comprehensively and complete in full, all company required documentation To report all health, safety and environmental incidents to the Line Manager within 2 hours of it happening To ensure awareness of the company fire and first aid arrangements, and emergency evacuation procedure Qualifications / Competency for Transport Assistant: Previous experience including fleet resources Previous experience in the transport, waste or logistics industry desired Must have the ability to take on responsibility for your own workload Proficient using Microsoft Office systems including Word and Excel Good communicator, able to provide clear oral and written advice to field teams and management as required Organizing and planning skills to ensure work programmes are established and followed Able to work with a minimum of supervision Reliable, responsible, numerate and commercially aware Receptive to training and new ways of working Ability to work well under pressure TPBN1_UKTJ