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Customer experience manager jobs in WillenhallCreate job alerts

  • Assistant Warehouse Manager
    Assistant Warehouse Manager
    3 days ago
    £31300–£42000 yearly
    Full-time
    Walsall

    We are looking for a reliable and organised Assistant Warehouse Manager to join our growing building merchant wholesale business. The successful candidate will support the Warehouse Manager in overseeing the daily warehouse operations, ensuring the efficient storage, handling, and distribution of building materials and merchant products. Key Responsibilities: • Assist the Warehouse Manager with the day-to-day running of the warehouse., • Supervise warehouse staff and allocate daily workloads., • Ensure customer orders are picked, packed, and dispatched accurately and on time., • Maintain stock accuracy through regular stock checks and inventory control., • Coordinate incoming deliveries and inspect goods for quality and accuracy., • Ensure compliance with health and safety regulations and company procedures., • Maintain accurate warehouse records using inventory management systems., • Liaise with the sales, purchasing, and transport teams to ensure efficient operations., • Monitor warehouse equipment and report maintenance requirements., • Help improve warehouse efficiency while reducing stock loss and operational costs. Requirements: • Previous experience in warehouse or logistics operations, preferably within the building materials or merchant sector., • Good organisational and leadership skills., • Knowledge of stock control and warehouse management systems., • Understanding of health and safety procedures., • Ability to work effectively in a fast-paced environment and as part of a team. If you are motivated, organised, and looking to develop your career in warehouse management, we encourage you to apply.

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  • Online sales Executive
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    Online sales Executive
    3 days ago
    £31300–£42000 yearly
    Full-time
    Walsall

    We are a well-established builders’ merchant supplying a wide range of building materials, timber, tools, landscaping products, and construction supplies to trade and retail customers. We are looking for a motivated and customer-focused Online Sales Executive to join our growing team. Key Responsibilities • Promote and sell the company’s range of building materials and merchant products through online sales channels., • Respond promptly to customer enquiries via email, website, telephone, and social media., • Prepare quotations, process customer orders, and follow up to secure sales., • Build and maintain strong relationships with trade and retail customers., • Identify new business opportunities and contribute to achieving sales targets., • Coordinate with warehouse and delivery teams to ensure accurate and timely order fulfilment., • Maintain accurate customer information and sales records using the company CRM system., • Deliver excellent customer service and resolve customer enquiries professionally. Requirements • Previous experience in sales, customer service, or builders’ merchant sales is desirable., • Strong communication and negotiation skills., • Good IT skills and confidence using CRM systems and Microsoft Office., • Excellent organisational skills with the ability to manage multiple tasks., • A proactive approach with a strong focus on customer satisfaction and achieving sales targets.

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  • Assistant Commercial Manager
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    Assistant Commercial Manager
    3 days ago
    £35100–£51000 yearly
    Full-time
    Wolverhampton

    We are seeking an experienced and commercially driven Assistant Commercial Manager to support the Director in managing the commercial development and growth of our fresh fruit and grocery distribution business. The successful candidate will assist in developing sales and marketing strategies, analysing market opportunities, managing supplier relationships, and supporting business expansion across England. The role requires a strong understanding of commercial operations, customer behaviour, market trends, and supplier negotiations within the fresh produce and grocery sector. Key Responsibilities • Work closely with the Director to determine the range of fresh fruit and grocery products to be supplied and distributed across England., • Assist in developing commercial plans, sales strategies, and setting achievable sales targets to support business growth., • Discuss business requirements with the Director and provide recommendations based on market analysis and commercial performance., • Conduct local market research and analyse customer responses to products, pricing strategies, and promotional activities within the fruit and vegetable market., • Compile, review, and analyse sales figures to identify trends, opportunities, and areas for improvement., • Prepare proposals for marketing campaigns, promotional activities, and seasonal initiatives aimed at increasing customer engagement, footfall, and revenue., • Produce commercial reports and recommendations on sales and marketing strategies for presentation to the Director and senior decision-makers., • Assist in directing the implementation of marketing strategies for products and services, including in-store promotions and seasonal campaigns., • Build and maintain strong relationships with importers, suppliers, and commercial partners., • Support negotiations with importing firms and assist with the development of import contracts, product specifications, pricing requirements, and business terms., • Monitor market developments, competitor activity, and customer trends to support effective commercial decision-making. Skills and Experience Required • Previous experience in commercial management, sales, marketing, or business development., • Knowledge of fresh produce, grocery retail, food distribution, or FMCG markets is desirable., • Strong understanding of sales planning, market research, and promotional strategy development., • Excellent analytical skills with the ability to interpret sales data and prepare commercial reports., • Strong negotiation, communication, and relationship management skills., • Ability to work with senior management and contribute to strategic business decisions., • Good organisational skills with the ability to manage priorities effectively. About the Company We are an expanding fresh fruit and grocery distribution business committed to supplying quality products to customers across England. Through strong supplier partnerships, effective commercial planning, and customer-focused strategies, we aim to continue developing our market presence and delivering sustainable business growth

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  • Work From Home – Paid Research
    Work From Home – Paid Research
    3 days ago
    Part-time
    Dudley

    Research Tribe is a completely free service that connects people like you with remote opportunities to take part in market research. You could become a mystery shopper, product tester or simply share your opinion through paid surveys, focus groups and more. We work with many leading market research companies and brands. They want to hear your thoughts and will reward you with a variety of incentives including cash, vouchers, products, gifts, experiences and prizes. • Mystery Shopping, • Product Testing, • Focus Groups, • Surveys & More There is never any obligation to take part as you choose the opportunities you're interested in and complete them at times convenient for you, so it's perfect for everyone (especially if you're looking for flexible entry level, part time, temporary, evening, weekend or seasonal work with an immediate start and no experience). It's not a suitable replacement for a job, however it's a great way to work from home and earn additional income. Getting started is easy, simply click 'Apply Now’ and register on our website so we can keep you updated with suitable opportunities by email – it takes under 60 seconds. ... Research Tribe members come from a variety of work backgrounds including admin, customer service, accounts, finance, retail, IT, recruitment, human resources (HR), social care, cleaning, driving, NHS and local council. Whether you’re a student, apprentice, graduate, trainee, administrator, accountant, payroll assistant, sales executive, personal assistant (PA), business analyst, account manager, business analyst, receptionist, school teacher, chef, waiter, office worker or night shift warehouse operative - you’ll be in great company!

    No experience
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  • commerical manager
    commerical manager
    3 days ago
    £50000–£55000 yearly
    Full-time
    Bilston

    Role Overview THE SEAS TRADE LTD is seeking an experienced and commercially minded Commercial Manager to oversee the Company's commercial operations, supplier relationships, customer partnerships and business development activities within the UK wholesale food and beverage sector. The successful candidate will be responsible for managing the Company's commercial relationships with suppliers, wholesale customers, supermarkets and retail partners, ensuring that commercial agreements are effectively implemented and business operations are carried out efficiently. The role also involves overseeing product procurement, coordinating supply chain activities, supporting commercial negotiations, identifying new business opportunities and contributing to the Company's continued commercial growth. The position requires excellent commercial awareness, relationship management and operational coordination skills, together with the ability to oversee multiple commercial projects in a fast-paced wholesale trading environment. Duties • Manage and maintain the Company's commercial relationships with suppliers, wholesale customers, supermarkets, distributors and other business partners, ensuring effective long-term cooperation., • Oversee the implementation of commercial agreements and supply arrangements, ensuring contractual obligations are fulfilled and commercial objectives are achieved., • Coordinate procurement activities, stock planning and product supply to ensure the efficient operation of the Company's wholesale business., • Monitor the performance of commercial partnerships, identify opportunities to strengthen existing relationships and improve business performance., • Work closely with the Company's Director to oversee commercial operations, support strategic planning and improve operational efficiency., • Lead commercial discussions relating to supplier agreements, customer contracts, pricing strategies and business development opportunities., • Identify and manage commercial and contractual risks arising from trading activities and recommend appropriate solutions to safeguard the Company's commercial interests., • Coordinate communications between suppliers, logistics providers, warehouse operations and customers to ensure efficient supply chain management., • Prepare commercial reports, sales analyses, procurement reports and business recommendations to support the Company's strategic planning and decision-making., • Represent the Company at business meetings, trade exhibitions, supplier negotiations and industry networking events to strengthen the Company's commercial presence and develop new business opportunities., • Keep up to date with developments in the UK wholesale food, beverage and grocery market, identifying market trends and opportunities to support the Company's continued commercial growth. Who are we looking for • Educated to degree level or above, preferably in Business, Management, International Business, Supply Chain Management, Marketing or a related field., • Experience in commercial management, wholesale operations, business development, procurement, supply chain management or client relationship management, preferably within the food, beverage, FMCG or wholesale distribution sector., • Excellent communication, negotiation and interpersonal skills, with the ability to establish and maintain long-term relationships with suppliers and commercial customers., • Experience of managing supplier relationships, commercial contracts and wholesale operations would be highly desirable., • Familiarity with the Asian food and beverage market and UK wholesale distribution industry would be highly desirable., • Fluency in both English and Mandarin Chinese is essential., • Self-motivated, well organised and able to manage multiple commercial projects, supplier relationships and operational tasks simultaneously.

    No experience
    Easy apply
  • Telesales Executive
    Telesales Executive
    5 days ago
    Full-time
    Wolverhampton

    Telesales Executive (Outbound B2B) Reference: MSO1 Location: Remote (UK) Employment Type: Commission-Based Reports To: Telesales Manager About Jobmate Jobmate Ltd develops innovative cloud-based software that helps businesses improve efficiency, compliance and profitability. Our product portfolio includes: • Jobmate – A complete cloud-based job management and field service software solution that streamlines quoting, scheduling, compliance, workforce management and invoicing., • JobSafe – A mobile-first Health, Safety, Security & Environment (HSSE) reporting platform that enables organisations to record, manage and resolve incidents quickly and effectively. We work with businesses across construction, facilities management, logistics, manufacturing, engineering and field services throughout the UK. The Opportunity We are looking for motivated, confident and enthusiastic Telesales Executives to join our growing sales team. Your primary responsibility will be to generate qualified appointments for our Business Development Managers by contacting prospective businesses, introducing our software solutions and identifying sales opportunities. This is not a hard-selling role. Your objective is to build interest, qualify prospects and arrange product demonstrations with key decision-makers. Success in this role comes from consistency, resilience, professionalism and a positive attitude. Key Responsibilities • Make 100+ outbound B2B calls per day., • Contact business owners, directors, operations managers and health & safety managers., • Introduce jobmate and jobsafe using approved sales scripts., • Identify customer challenges and qualify potential opportunities., • Book online product demonstrations for the Business Development team., • Send follow-up emails and product information., • Follow the company's 4-touch follow-up process., • Record all customer activity accurately within the CRM., • Work from daily calling lists and marketing campaigns., • Achieve individual and team KPIs., • Attend regular sales coaching sessions and team meetings. Skills & Experience Essential • Excellent telephone manner., • Clear and confident communication skills., • Ability to build rapport quickly., • Positive attitude with a resilient and self-motivated approach., • Strong listening and questioning skills., • Good organisational and time management skills., • Comfortable using CRM systems and Microsoft Office., • Ability to work independently and achieve targets. What We Offer • Uncapped commission with excellent earning potential., • Full product training and ongoing sales coaching., • Flexible remote working., • Clear opportunities for career progression., • Supportive and ambitious team environment., • Regular incentives, competitions and recognition awards., • The opportunity to work with innovative cloud technology helping UK businesses modernise their operations.

    Immediate start!
    No experience
    Easy apply
  • Warehouse Manager
    Warehouse Manager
    11 days ago
    £41700–£50000 yearly
    Full-time
    Tipton

    Warehouse Supervisor Skilled Worker Visa Compliant Position Details Job Title: Warehouse Supervisor SOC Code: 1242 – Managers in Storage and Warehousing Department: Warehouse & Logistics Location: United Kingdom Employment Type: Full-Time, Permanent Working Hours: 40 hours per week Salary: £41,700 per annum (or the applicable minimum salary and going rate in force at the time the Certificate of Sponsorship is assigned) Reporting To: Operations Manager / Logistics Director Job Purpose The Warehouse Supervisor is responsible for managing the day-to-day warehouse operations, ensuring the safe, efficient, and compliant receipt, storage, inventory control, and dispatch of goods. The post holder will supervise warehouse personnel, implement operational procedures, maintain stock accuracy, and ensure compliance with UK health and safety legislation and company policies. Key Duties and Responsibilities • Supervise all daily warehouse activities., • Plan and coordinate inbound and outbound deliveries., • Allocate duties and monitor warehouse staff performance., • Ensure accurate receiving, storage, picking, packing and dispatch of products., • Maintain inventory accuracy through regular stock counts and reconciliation., • Operate and improve warehouse management systems., • Monitor key warehouse performance indicators., • Investigate stock discrepancies and implement corrective actions., • Ensure compliance with Health and Safety at Work legislation., • Conduct warehouse safety inspections and risk assessments., • Ensure proper use of warehouse equipment and PPE., • Coordinate vehicle loading schedules with transport operations., • Monitor warehouse security procedures., • Produce warehouse performance and inventory reports., • Train, coach and develop warehouse employees., • Conduct staff inductions and performance reviews., • Support recruitment and workforce planning., • Assist with operational budgeting and cost control., • Maintain document retention and audit records., • Liaise with suppliers, customers and transport providers to ensure efficient service delivery. Person Specification Essential • Minimum Level 3 qualification or equivalent experience in warehousing or logistics., • Experience supervising warehouse operations., • Knowledge of inventory control systems., • Experience using Warehouse Management Systems (WMS)., • Good understanding of UK Health & Safety regulations., • Strong leadership and organisational skills., • Good written and spoken English., • Ability to analyse warehouse performance data., • Competent with Microsoft Office applications. Desirable • Forklift certification., • IOSH or NEBOSH qualification., • Experience within freight transport or heavy cargo operations., • Knowledge of customs or logistics documentation. Skills • Leadership, • Team Management, • Inventory Control, • Warehouse Operations, • Health & Safety Compliance, • Logistics Coordination, • Problem Solving, • Planning & Scheduling, • Report Writing, • Communication Main Responsibilities The successful employee will: • Manage warehouse operations efficiently., • Supervise warehouse employees., • Ensure stock accuracy., • Maintain warehouse security., • Improve operational efficiency., • Deliver excellent customer service., • Ensure compliance with UKVI sponsor requirements where applicable., • Maintain accurate operational records for audit purposes. Performance Measures • Stock accuracy maintained above company target., • On-time dispatch performance., • Warehouse productivity., • Health and safety compliance., • Inventory loss reduction., • Staff performance and attendance., • Customer satisfaction. UKVI Skilled Worker Compliance This role has been designed as a genuine vacancy suitable for sponsorship under the Skilled Worker route. The successful applicant will: • Be employed under a genuine contract of employment., • Receive at least the applicable minimum salary and the relevant going rate in force at the time of sponsorship., • Perform duties consistent with SOC Code 1242 – Managers in Storage and Warehousing., • Work the contracted weekly hours specified on the Certificate of Sponsorship., • Be subject to AAHS3 LTD's attendance, right-to-work, and sponsor compliance procedures.

    No experience
    Easy apply
  • Chef de Partie
    Chef de Partie
    1 month ago
    £13 hourly
    Part-time
    Shareshill

    We are seeking a talented and experienced Chefs/Cooks to join our teams across our estate. please send your CV to the site you are interested in stating the position your are applying for. ~Kings Arms, Kings Heath B14 6EN ~ Ref: CHEFKINGS • Chef/Cooks, • Sous Chef ~The Elms, shareshill, WV10 7JR ~ REF: CHEFELMS • Chef ~The Port House, Stourport-on-severn, DY13 8UY ~ REF: PORTKM OR PORTCHEF • Kitchen Manager, • Chef ~The Post House, Kidderminster, DY10 2DZ ~ REF: POSTCHEF • Chef ~The Red Lion, Bradley, ST18 2DZ ~ REF: REDCHEF • Chef Duties • Prepare, cook, and present a variety of high-quality dishes in accordance with established recipes and standards, • Oversee food production processes, ensuring efficiency and consistency across all menu items, • follow food safety procedures, maintaining compliance with health regulations and hygiene standards, • Serve as a role model for professionalism, hospitality, and culinary excellence Requirements • Proven experience in a professional kitchen environment, ideally hospitality setting, • Strong skills in food preparation, cooking techniques, and culinary innovation, • Knowledge of food safety regulations and best practices in hygiene standards, • Excellent organisational skills with the ability to multitask under pressure, • Experience in food production, serving, and maintaining high customer service standards, • A passion for culinary arts with a keen eye for detail and presentation, • Relevant qualifications or certifications in culinary arts or hospitality management are preferred but not essential

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