Salary: £28,000 per annum Expected Hours: 20 – 50 per week Dependent on function ( averaging 45 hours per week ) Reports to (role): Licensee ** Main purpose of the role:** To oversee the daily operations & ensure the smooth running of our social club and all functions and events whilst delivering the highest quality of service to our customers. Managing a team of staff. ** Key responsibilities:** 1. Overseeing the daily operations and ensuring the smooth functioning of our social club, including Rotas, liaising with payroll to ensure staff are paid on time. 2. Managing and leading a team of staff ensuring full cover is provided at all times dependant on function. 3. Recruit and train new employees on policies, procedures and standards expected. 4. Motivate and offer support to your team, ensuring each customer is offered the highest level of service. 5. Be innovative, approachable, and have the ability to quickly build rapport with our customers. 6. Looking at new ways on how to improve customer satisfaction and increase sales ( upselling, etc) 7. Maintaining a clean visual of the bars showing what is on offer. 8. Cellar management including pipe cleaning. 9. Ensuring compliance of health and safety and fire regulations within the workplace and maintain high standards of hygiene throughout the club. 10. Ensuring all aspects of stock control from order to delivery while maintaining a minimum amount of stock ( depending on function) liaising with the licensee at all times. 11. Following all till and cashing up procedures ensuring all staff are following these correctly. 12. Work with the commercial team to promote & deliver the setup of events & functions, communicating and reporting back on how the event went. 13. To be flexible at all times and available to work throughout the week including weekends. ** Skills / Experience / Qualifications:** • Previous Bar Management/Assistant Management experience required. • Have a full understanding of the licensing law along with any other relevant legislation. • Have a ‘Can do’ attitude and not afraid of getting ‘stuck in’. • Excellent leadership and team management skills. • Ability to multi task and prioritize tasks effectively • Ability to work in a fast pace environment and handle pressure, due to having several rooms that regularly get booked out. ** Key Stakeholders:** • Licensee • Club Directors/ Board
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