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Duty Manager | Rheolwr ar Ddyletswydd - Chester, England Salary: £39,993 per annum The Role As an effective Duty Manager, you will lead by example, inspiring your team to deliver exceptional customer service, whilst providing a safe and secure environment. The Duty Manager is responsible for the management of all station activities including the Gate line, ticket office, platform and cleaning. You will ensure the services provided by the station team meets standards through real time management as well as effectively assessing and coaching performance. Lead and support stations staff to create a customer focused highly motivated team who are committed to exceeding customer expectations in the delivery of a safe and high-quality service. Provide assessment and coaching to staff at the station so that their performance is optimal. Ensure facility and security checks are carried out, including Fire Precautions and Evacuation checks. Track train running via TRUST and other systems. Review weekly rosters and make daily amendments to ensure coverage of all job roles in the most cost-effective way. Who we're looking for Essential Practical approach to managing people and processes in a demanding environment Strong people‑management skills with sound judgement and a drive for high service standards Ability to develop safety, operational competence, assessing and coaching skills Willingness to gain IOSH, assessor, coaching qualifications and work towards ILM Level 2 Confident IT user, proficient in Microsoft Office, Bugle, TRUST train‑running software and familiar with rostering systems Desirable Welsh language skills As a transport operating company, we are there for our customers whenever they need to travel – so flexibility to work shifts, including weekends and bank holidays, is essential. Welsh Language Skills While not essential for this role, Welsh language skills would make a great addition to your application. Tf W support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses. Equal Opportunities We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels." Who we are Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling. Next steps See attached Job Description for further details and how to apply. If you want to find out more about what we're doing in Wales, see our Annual Report. We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful. This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

More About The Role Retail is at the heart of our business, we’re proud to be the UK’s fourth largest supermarket serving more than 11 million customers each week across our growing network of around 500 stores. We believe in recruiting people who are passionate about delivering fantastic customer service and want to play an essential part in our ongoing success. Providing leadership, direction and ensuring standards remain high, you’ll bring a management style that motivates and brings out the best in those around you. We’re currently recruiting for a high performing Online Manager. You will lead a high performing team of flexible, engaged colleagues who focus on what matters most to customers, whilst delivering operational excellence in your department(s) Responsibilities include but not limited to: * Empower colleagues to always put the customer first and deliver outstanding customer service * Champion customer service by listening and responding to customers * Take time to review customer feedback * Ensure market leading availability across the department(s) * Lead a supportive and performance driven department * Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations * Deliver training to ensure team have the capability and confidence to deliver their role * Enable colleagues to work with confidence across various departments * Identify and develop talent within the department * Build effective relationships with other operating departments * Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s) * Take a leadership role within the store * Ensure resource is planned thoroughly About You What do I need to be a successful Manager? * Great communicator who will share knowledge, experience and best practices * Competent and confident Manager in Charge * Ability to build and maintain relationships with key stakeholders across all areas * Remain flexible and adaptable to change with the ability to lead the team through change * Active listener to respond effectively to customer and colleague feedback * Necessary food safety knowledge in line with responsible department * Ability to have difficult conversations with effective resolutions with both colleagues and line managers * Ability to drive down and manage key cost budgets across department(s) such as Shrinkage and Waste Our aim to offer more of what matters extends to our employees too. Join our team of food makers and shopkeepers and you’ll receive excellent training, support and opportunities to progress across our diverse business. We also offer all kinds of perks, including a generous bonus scheme, pension scheme, company share options, life assurance and three discount cards one for you with 15% discount and one friends or family members with 10% off your shopping in Morrisons. We also offer a range of family friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave. We are an equal opportunities employer and welcome applications from all sections of the community. Please note; we may close the vacancy early if we receive a high volume of applications. About The Company Shopkeepers for over 100 years, we love providing our customers with a great shopping experience they won’t find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more. The UK’s 4th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want. At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well