Customer service manager jobs in Newport - Page 2Create job alerts

A recruitment agency is looking for an Assistant Manager for a new trade counter branch in Newport. In this role, you'll work closely with the Branch Manager to deliver excellent customer service and manage trade counter operations.

Due to continued growth, they are looking to recruit a Customer Service & Logistics Manager to oversee the end-to-end coordination of customer orders, logistics and operational administration. Customer Services and Logistics Manager. The position will play a key role in ensuring customers receive a

TSS are looking for a Retail Security Officer in Newport, Gwent, where no two days will be the same and you will have the opportunity to carve out a career with the biggest name in security. Applicants must have an SIA licence. Position: Retail Security Officer Location: Manchester Pay Rate: £13.85 per hour Hours: Various Shifts: Various Your Time at Work As a Retail Security Officer your duties include: • To provide a visible uniformed deterrent, to contribute to the safety and security of the client's premises and staff - To carry out Company Policy on loss prevention and ensure the safety of staff and visitors - To lawfully deter potential troublemakers on site - To observe and report incidents using the correct reporting systems - To carry out all duties assigned by the client or manager to whom you are responsible - To ensure site knowledge is kept up to date and developments at local level are identified - To understand and implement any Fire and Safety evacuation procedures - To assist, if required by the Client, with staff and contractor searches - To ensure that the Security base is always maintained in a clean and tidy condition - To conduct yourself, at all times, in a manner which will bring credit to yourself and the Company, ensuring full uniform is worn and SIA licence is clearly displayed Our Perfect Worker It is crucial to have great communication and customer service skills. A lot of admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Retail Security Officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join TSS and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits • Holidays (dependent on time/ hours worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job Ref: 1TSSG (T207) TSS are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with TSS, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline

Job Title: Class 1 LGV Driver Location: Newport Salary breakdown per hour: Mon-Fri Basic - £15.75 Mon-Fri +50 Hours - £17.75 Saturdays - £20.25 Sundays - £21.25 Bank Holidays - £21.25 Job Type: Permanent, Full Time About Bulkhaul: Bulkhaul is a global leader in the transportation of bulk liquids, gases, and powders in tank containers. We specialise in providing high-quality logistics solutions to our clients, ensuring the safe and efficient delivery of products across the UK and worldwide. About the Role: An exciting position has become available for a full-time Class 1 LGV Drivers based in Newport. We are currently seeking experienced and dedicated LGV Class 1 Drivers to join our team. As a Bulkhaul driver, you will be responsible for the transportation of bulk powders in box containers, ensuring the highest standards of safety and compliance are met at all times. Key Responsibilities: Ensure the safe and timely transportation of bulk powders across the UK, adhering to all road safety regulations. Maintain a high level of awareness and compliance with all relevant legal requirements. Perform daily Vehicle and Trailer Safety Maintenance checks before commencing any journey to ensure the vehicle is in proper working condition. Timely report any mechanical issues or necessary repairs to the fleet maintenance team. Keep the vehicle clean at all times for spot checks and ensure it's fit for the safe transport of goods. Accurately complete and maintain all relevant paperwork, including delivery notes, driving logs, and compliance records. Ensure all necessary permits and licenses are up to date and carried in the vehicle. Adhere to Bulkhaul's safety standards and follow company procedures for loading and unloading cargo. Ensure that all bulk powder cargo is safely loaded and unloaded according to company procedures and regulations. Verify that tanks and equipment are properly cleaned between loads to avoid contamination. Operate any equipment used in the loading/unloading process, such as pumps or valves, in a safe and efficient manner. Communicate effectively and professionally with clients and site staff during deliveries, ensuring that cargo is delivered on time and in good condition. Address any customer concerns or delivery issues to your Manager and in a timely manner. Follow all Working Time Directive regulations and ensure compliance with drivers' hours and tachograph laws. Daily communication with your Manager to manage driving times and rest periods efficiently to avoid fatigue and ensure safety on the road. Strictly follow all health and safety guidelines, particularly when handling hazardous materials. Participate in safety training and report any accidents or near-misses immediately. Ensure personal protective equipment (PPE) is worn at all times when handling goods. About you: Minimum 12 months Class 1 driving experience. Must hold a current and valid LGV Class One (Category C+E) driving license, enabling the operation of large goods vehicles, including articulated trucks. Must have completed the required Driver CPC training and hold a valid Driver Qualification Card (DQC). Ongoing CPC training to maintain compliance is essential. Must possess a valid digital tachograph card to accurately record driving hours and comply with drivers' hours and working time regulations. Previous experience in transporting bulk powders is highly preferred, as it requires specialised skills in load handling, securing, and safety protocols. Experience with tankers and the relevant equipment (e.g., pumps, valves) is beneficial. A strong understanding of health and safety regulations, particularly concerning the transportation of dangerous goods, is crucial. Familiarity with PPE requirements and safe loading/unloading procedures is necessary. Good knowledge of UK roads, motorways, and relevant routes to ensure efficient and timely deliveries. Ability to use navigation tools and plan routes in compliance with legal restrictions on driving times. Must meet the physical requirements to safely drive long hours, handle the loading/unloading of goods, and carry out vehicle inspections. What we offer: Competitive hourly rate with opportunities for overtime. £31 tax free per overnight subsistence. Wages paid monthly. Company Pension Scheme. Death in Service benefit (£20,000 payable to next of kin). Paid holidays. Comprehensive and ongoing training, including DCPC. Company Uniform and PPE provided. How to Apply: If you are an experienced LGV Driver looking for a challenging and rewarding role with a global leader in bulk logistics, we would love to hear from you. Equal Opportunity Employer: Bulkhaul is committed to fostering a diverse workforce and is proud to be an equal opportunity and disability confident employer. We encourage applications from all qualified individuals, regardless of race, colour, religion, gender, sexual orientation, age, disability, or any other protected characteristic. Click the Apply button to register your interest and you'll be redirected to our careers page to complete the application form. Candidates with the relevant experience or job titles of: LGV Driver, Multi-drop Driver, Class 1 Driver, HGV Class 1 Driver, HGV Driver, Driver, Heavy Goods Vehicle Driver may also be considered for this role. TPBN1_UKTJ

Are you ahighly motivated, engaging manager? Are you looking for an employer that willinvest in you and develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! The Why... Join Hollywood Bowl Group as an Assistant Manager, in return youll get: The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme The opportunity to earn a centre outperformance bonus A 40-hour contract, plus additional pay for any extra shifts you work 50% off food when you are working Optional pension plan 28 days holiday &additional days holiday with length of service Access to our in-house Centre Manager in Training programme and apprenticeships Free games vouchers every month 30% discount off food and drink for you and up to five friends Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders. The opportunity to join our healthcare cash plan Financial long service awards A £15 donation to our dedicated charity partner when you complete your induction Enhanced maternity, paternity, adoption, and shared parental leave benefits The What... When joining Hollywood Bowl Group as an Assistant Manager, you will receivea thorough induction, toset you up for success andmake sure you are fullytrained across all areas of the busy centre,including the lanes, the bar and diner, and the amusements area. Within our fast-paced, dynamic world , you will be at the very centre of the Hollywood Bowl experience, to support the effective operation of the business, injecting fun and positivity into the team and enhancing the customer journey. The role is varied and exciting; your responsibilities will range from coaching and mentoring the team, andrunning an exceptional operation, front-of-house, to supporting the General Manager back-of-house in delivering on centre goals and financial targets. ? You will be responsible for guaranteeing that your centre has the best standards and service in the industry to ensure the centre is a safe and fun environment for our customers. To be successful you will have: Management experience, ideally within the leisure, hospitality, or retail industry A passion for customer service Evidence of inspiring and developing large teams A willingness to work nights and weekends Desire for success The Who... Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl,Putt & Playand Splitsville brands, were proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and were committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we b elieve that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company. TPBN1_UKCT

We're recruiting an experienced Catering Manager who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for Chartwells on a full time basis, contracted to 35 hours per week. As a Catering Manager, you will be responsible for ensuring our kitchens and service counters run smoothly and helping to deliver truly incredible food experiences. In return, you'll have the opportunity to progress your catering career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Here's an idea of what your shift pattern will be: Mon: Full-time (Days) Tues: Full-time (Days) Weds: Full-time (Days) Thurs: Full-time (Days) Fri: Full-time (Days) Sat: Sun: Please note: This role is contracted to 43.6 weeks per year Could you shine as Chartwells's next Catering Manager? Here's what you need to know before applying: Your key responsibilities will include: Preparing delicious food to the highest standards Supervising our culinary and catering teams to ensure we continue to deliver impeccable food and customer service Overseeing the efficiency of all in-unit catering operations, including managing inventories, monitoring budgets, and implementing action plans Communicating regularly with your line manager to monitor KPIs and targets Representing Compass Group UK&I and maintaining a positive brand image Identifying opportunities for new food or service concepts to drive sales Liaising between customers and our culinary and service teams to ensure we continue to exceed expectations Supporting and training our teams, leading from the front to make sure everyone can excel in their role Implementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams. Our ideal Catering Manager will: Be passionate about great-tasting food and exceptional customer service Have a minimum of two years of catering experience Have experience managing teams in a similar role Hold an NVQ Level 1 & 2 or City & Guilds 706/1 and 2 Hold a Basic Food Hygiene certificate Demonstrate brilliant financial acumen Have excellent communication and organisational skills Be an ambitious and motivated individual who is always looking to upskill Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century, Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges, and universities across the UK. Chartwells is committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an enhanced DBS disclosure and a Children's Barred List check. This post is exempt from the Rehabilitation of Offenders Act 1974 and we ask applicants to declare all previous convictions and cautions in order to assess their suitability to work with children. Job Reference: com/0204/(phone number removed)/(phone number removed)/BU #State Schools Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength

Quality Manager Up to £50,000 DOE Yolk Recruitment is supporting our client in the search for a Quality Manager to lead and develop the quality function within a well-established manufacturing business. This is a fantastic opportunity for either an experienced Quality Manager or a Senior Quality Engineer ready to step up into a leadership role, offering ownership of quality systems, team development, and continuous improvement initiatives across the organisation. You will play a key role in shaping and embedding a strong quality culture across the business, ensuring robust processes are in place to meet both customer and regulatory requirements. Working closely with senior leadership, you'll drive improvements across operations, supplier performance, and customer satisfaction, while leading a capable team and developing future talent within the function. Key responsibilities: Lead, develop, and manage the Quality and Laboratory teams, driving a culture of accountability and continuous improvement Own and maintain the Quality Management System ensuring effective implementation across the business Drive APQP, FMEA, Control Plans, and SQA processes to ensure robust product and process quality Lead internal and external audit programmes, including supplier audits and customer-facing quality reviews Manage customer quality concerns, ensuring timely resolution and strong relationship management Oversee supplier quality performance, supporting root cause analysis and corrective actions Facilitate cross-functional corrective action teams to eliminate non-conformities and prevent recurrence Maintain calibration and gauge control systems Support wider business objectives and continuous improvement initiatives Deputise for senior technical leadership when required This is what you'll need: Experience working within a Quality function in a manufacturing environment Experience supporting supplier quality and/or customer quality processes Internal or external auditing experience (or willingness to develop) And this is what you'll get: Competitive salary Life assurance Long service awards TPBN1_UKTJ

Sales Manager Newport £70-80,000 Commutable from Newport, Cardiff, Bristol, Pontypridd, Aberdare, Merthyr Tydfil, Hereford Benefits:- 20 Days + Bank Holidays Company Car Pension Company sick payWe're working with a well-established manufacturer to recruit a commercially driven Sales Manager for a UK-wide remit. This is a key role focused on winning new business, developing strategic customer relationships, and delivering technical sales solutions into OEM and Tier 1 customers. The position offers the opportunity to represent a respected brand at customer meetings, site visits, and industry trade events while collaborating closely with engineering and operations teams. Ideal for an experienced technical sales professional, this role combines new business development with account growth in a fast-moving environment. Roles and Responsibilities: Identify, target and win new business opportunities across agreed sectors and markets. Develop and implement effective sales strategies to achieve revenue and growth targets. Conduct technical sales presentations and product demonstrations to prospective customers. Manage and grow existing customer accounts, ensuring high levels of service and repeat business. Build long-term relationships with customers, understanding their technical and commercial needs. Attend trade shows, exhibitions, and customer meetings to promote the company and generate leads. Prepare quotations, proposals, and commercial agreements.Requirements Demonstrated experience working with OEMs and T1 suppliers. Proven experience in a Sales Manager, Business Development Manager, or Technical Sales role. Background in engineering, manufacturing, or technical product sales. Strong track record of winning new business and managing customer accounts. Ability to understand and communicate technical information clearly. Excellent negotiation, communication, and relationship-building skills. Experience attending trade shows and representing a business externally.27889/400 Suitable candidates should apply immediately by calling Jack Lavis for this vacancy - on (phone number removed) or by sending your CV directly to him at (url removed) If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

We're recruiting an experienced Catering Manager who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for Chartwells on a full time basis, contracted to 35 hours per week. As a Catering Manager, you will be responsible for ensuring our kitchens and service counters run smoothly and helping to deliver truly incredible food experiences. In return, you'll have the opportunity to progress your catering career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Here's an idea of what your shift pattern will be: Mon: Full-time (Days) Tues: Full-time (Days) Weds: Full-time (Days) Thurs: Full-time (Days) Fri: Full-time (Days) Sat: Sun: Please note: This role is contracted to 43.6 weeks per year Could you shine as Chartwells's next Catering Manager? Here's what you need to know before applying: Your key responsibilities will include: Preparing delicious food to the highest standards Supervising our culinary and catering teams to ensure we continue to deliver impeccable food and customer service Overseeing the efficiency of all in-unit catering operations, including managing inventories, monitoring budgets, and implementing action plans Communicating regularly with your line manager to monitor KPIs and targets Representing Compass Group UK&I and maintaining a positive brand image Identifying opportunities for new food or service concepts to drive sales Liaising between customers and our culinary and service teams to ensure we continue to exceed expectations Supporting and training our teams, leading from the front to make sure everyone can excel in their role Implementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams. Our ideal Catering Manager will: Be passionate about great-tasting food and exceptional customer service Have a minimum of two years of catering experience Have experience managing teams in a similar role Hold an NVQ Level 1 & 2 or City & Guilds 706/1 and 2 Hold a Basic Food Hygiene certificate Demonstrate brilliant financial acumen Have excellent communication and organisational skills Be an ambitious and motivated individual who is always looking to upskill Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century, Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges, and universities across the UK. Chartwells is committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an enhanced DBS disclosure and a Children's Barred List check. This post is exempt from the Rehabilitation of Offenders Act 1974 and we ask applicants to declare all previous convictions and cautions in order to assess their suitability to work with children. Job Reference: com/2703/(phone number removed)/(phone number removed)/WJ #State Schools Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength

Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design. At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world! In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England. Job Summary The Programme Manager is responsible for: -Compliance with contractual commitments and ensuring customer satisfaction within this scope. -Meeting objectives assigned by the Company and being responsible for ensuring that the Business Plan(s) are met within their scope of accountability. -Leading the Integrated Programme Team as a Matrix Manager. This role is not only about exceptional technical programme management: it demands an agile and assertive leader capable of thriving in fast-paced, high-stakes environments with global customer exposure. The ideal candidate will combine deep Programme Management best practices knowledge with a fierce commitment to delivery and adaptability to changing priorities and constraints. This is an opportunity to influence some of the most cutting-edge products in aerospace, interact regularly with our executive leadership team and global customers, and leave a meaningful impact on our industry-leading product offerings. Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. -Define and assess, within the scope of their authority, the objectives of the members of the IPT. -Lead the IPT to ensure the execution of then programme under their management. -Validate the major deliverables submitted by the IPT Members If the scope of activity concerns several programmes there will be these additional responsibilities: Contribute to the construction of the strategic plan and to the elaboration of financial forecasts across the scope of activities. -Monitor PROMPT deployment and application, especially during internal reviews and follow up closure of actions associated to critical or major deviations. -Evaluate the maturity of the Programme Management process and implement continuous improvement actions / workshops within the scope of activities, Build and manage a team of Programme Managers / Project Coordinators -Define objectives for each programme manager and allocate appropriate resources according to the strategy and challenges of the Business Unit. -Ensure with each functional department manager that the objectives and resources of the IPT members are compatible with the challenges of the programmes under their responsibility. -Lead and Evaluate the performance of the team. We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion. Our employees enable us to deliver services that are accessible and inclusive. As part of our commitment with Disability Confident Employers, we may offer a guaranteed interview to applicants who meet the essential criteria for the post. We strive to provide reasonable adjustments throughout the recruitment process and employment. Let us know if you need support to showcase your talents or require any reasonable adjustments with your application. This role is subject to pre-employment checks, including but not limited to criminal record checks. While having unspent convictions may not necessarily prevent you from being employed, you are required to disclose any unspent convictions during the recruitment process. Only candidates who successfully pass these checks will be considered for employment. Proven Programme Management experience managing large, complex programmes within aerospace, automotive, or a similarly regulated industry. Bachelor's degree in business, Engineering or related field; PMP, APM PMQ, PgMP or equivalent preferred. Strong understanding of technical and regulatory standards for aerospace products. Knowledge specific to aircraft seating is highly desirable. A "street fighter" mentality demonstrating tenacity, grit, and the willingness to challenge the status quo to achieve results. Prior experience in managing international clients and understanding of cross-cultural communication and business practice. Direct experience with the design, manufacturing, or certification processes specific to aerospace seating products. Knowledge of Lean, Six Sigma, or other CI methodologies is beneficial. Ability to work effectively with diverse, global customers, skilfully manage differing priorities, and maintain composure in high-pressure situations. Ability to distil complex programme status or situations into executive-level summaries, and present in a clear, persuasive manner to various stakeholders. Demonstrated ability to make fast, informed decisions based on evolving data, especially under conditions of ambiguity and shifting priorities. Strong negotiation and interpersonal skills, with the ability to diplomatically manage competing interests and prioritise effectively. A growth oriented leader who can embrace new challenges, continuously learn and mode resilience for the team. Please apply and submit your CV today! Once your CV has been reviewed, we will contact you with the next stages. We want Safran Seats to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks

Lead DevOps Engineer (DevOps Specialist Lead) Are you passionate about collaborative working and problem solving? Do you enjoy using your technical skills to help teams work more effectively, and get software into the hands of users with speed and stability? Are you looking for a new role in an organisation that treats you as an individual and supports you on your professional and career development journey? Then this is the role for you! We have an exciting opportunity for a Lead DevOps Engineer, within the Platform Engineering group, during the IPO digital transformation journey. Working within an established team, this role provides an opportunity to turn innovative ideas into customer value using a range of technologies and delivery platforms. Key Tech: Azure DevOps YAML Pipelines CICD, Azure, Terraform, scripting, deploying to Azure, and a wide variety of workloads we deploy within Azure such as Azure ML, Elastic and much more Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office . The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description The Lead DevOps Engineer role can be divided into three distinct responsibilities: provide hands-on technical leadership and guidance through coaching and mentoring lead the sharing of knowledge and good practice act as a technical product owner, developing medium to long term strategies for product lines Managing: Line management duties for DevOps engineers. A lead DevOps engineer leads one or a small number of related project teams and contributes to the development of the strategic direction. Main duties consist of but are not limited to: Work in one or many cross-functional teams to lead DevOps expertise and decision making across the whole software delivery lifecycle Produce and assure DevOps technical designs based on business needs and providing justification for decision-making in chosen technical design. Providing deep DevOps technical expertise and DevOps technical leadership to project delivery teams, identifying and selecting appropriate DevOps technical solutions based on user needs and business requirements Play an integral part in the DevOps Community of Practice sharing expertise to build the overall capability of the team Analyse the impact of DevOps technical choices on business processes Enable the reuse of patterns, tools, and components across the DevOps profession Provides DevOps technical leadership, guidance, and support for the broader DevOps community. Assure that DevOps technical solutions follow all agreed processes and best practises, particularly around security and governance Mentor one or more DevOps Engineers supporting them in their professional development as well as using your expertise to guide them in key and critical decision making. When needed light line management duties for DevOps engineers. Lead on developing, implementing, enhancing and managing technical DevOps practices into the DevOps and Engineering profession Leading on alignment of DevOps approaches across the department Collaborate with the broader DevOps and Architecture community to ensure that solutions align with target architectures and technology roadmaps Contribute to the overall technology strategy and roadmap for both individual projects and IT Collaborate with stakeholders, providing direction and challenge to proposals impacting DevOps principles. Contributing to decisions and directions in a collaborative team environment, including but not limited to estimations, product planning, user stories (requirement) creation Applying a continuous improvement mindset to identify and explore opportunities to improve processes and ways of working Engage with Leads across IT, to drive the department strategic vision and collaborate on wider initiatives Horizon scanning and continuous research on emerging DevOps principles and best practices. Person specification Essential Strong understanding of DevOps principles and experience of working in a DevOps or iterative development culture. Excellent knowledge and proven experience implementing continuous integration (CI) and continuous deployment (CD) processes and tools, including pipeline design and administration. Experience with automated testing and embedding this in CI/CD pipelines. Demonstrable experience in service support including troubleshooting and incident resolution. Experience in identification and tracking of risks and issues. Excellent communication skills and experience of knowledge sharing and mentoring junior members of the team. Experience in leading DevOps expertise and decision making across the whole software delivery lifecycle Experience in identifying and selecting appropriate DevOps technical solutions based on user needs and business requirements Technical Essential Substantial experience in administration and configuration of Azure DevOps Pipelines (preferred), GitHub Actions or other CI/CD orchestration tools. Experience with Infrastructure as Code such as Terraform Experience of deploying workloads to, and consuming cloud platform resources (Microsoft Azure preferred). Substantial experience supporting the build and deployment of, or coding in one or more of the following or equivalent: Python .Net Core / C# NextJs / Node frontend Substantial experience in software development process and tools, and development or scripting experience in one or more of the following: Python / Bash / PowerShell Experience in containerisation technologies and platforms such as Docker, AKS or Azure container services such as Azure App Services, Azure Functions, Azure Logic Apps or Azure Container Registry or equivalent. Experience in managing and supporting distributed source code repositories including Git. How to Apply Click the 'Apply now' button and complete the application form by providing the following: Your CV Upload an anonymised copy of your current CV. Please remove all identifying markers such as name, title, education institution etc. Make sure it clearly shows how you meet the essential criteria listed in the Person Specification. TPBN1_UKTJ