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Demonstrated success in managing customer relationships and delivering projects on time and to plan. Experience with change management and driving customer adoption of new technologies. Lead customer implementations form post sale through to go-live, managing delivery against defined goals, while or

Account Management, Customer Success, or Client Services, preferably in B2B SaaS and/or Digital Marketing & Ecommerce. Monitor customer health and proactively address risks or dissatisfaction. Work cross-functionally with Product, Support, and Marketing teams to advocate for customer needs.

Strong SaaS background in Account Management, Customer Success, or Technical Account Management. Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. As the business

This is an important role for the company as you'll be the go-to point of contact for many of our clients acting as a bridge between meticulous administration and high-energy client success.

We are looking for an addition to our Customer Success team to be a trusted partner to some of the world’s most ambitious advertisers! As a Senior Customer Success Manager at Smartly, you’ll take ownership of our global customers from the first week, give consultative advice, scope and drive lon

Be the first Customer Success Manager in our brand new London office - help to stand up that process for European operations. Onboard new customers to Juicebox and ensure they succeed. Resolve on-going customer issues, acting as true partner for them.

With customers like HSBC, UK National Health Services and Goldman Sachs, plus feedback like “The best tool for learning cyber security”, “A great platform to learn and gain hands on experience on tools” and “Immersive is a must have for every organisation,” you can see why customer obses

The Customer Success Manager leads the end-to-end holistic delivery of the overall operational service for our strategic customers, across our internal functions, processes, and people to enable effective and seamless service excellence with customer success at the heart of our culture. Interlock wi

The ideal candidate should have 3-5 years of relevant experience in customer success with strong skills in driving revenue outcomes and a good understanding of the EMEA market. A leading AI research company in the United Kingdom is seeking a Customer Success Manager to drive adoption of their AI pla

A leading RegTech firm in London seeks ambitious graduates for the Graduate Customer Success role. This position is vital in delivering world-class customer service and solving client queries.

A leading AI solutions provider is seeking a Customer Success Manager to join their EMEA team. The ideal candidate will have over 5 years of experience in customer success, technical fluency in AI concepts, and a passion for social impact work.

A leading home care company in Greater London is seeking a Customer Success Manager to oversee a substantial partner network of around 2,000 listings. Responsibilities include managing relationships, improving customer service processes, and having tough conversations with partners regarding financi

A technology solutions firm in the United Kingdom is seeking a Director – Customer Success to lead enterprise retail accounts and ensure successful technology transformations.

Partner with customers to identify their strategic goals and co‑create Success Plans with clear success metrics and engagement strategies. Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration.

The Customer Success Manager (CSM) is responsible for the day-to-day commercial performance and delivery of Criteo’s retail media partnerships with retailers. Experience in customer success, account management or partnerships within retail media, ad tech or digital advertising. Working closely wit

This is a technical Customer Success role, involving product configuration, data validation, issue diagnosis and close collaboration with Product, Engineering, Sales and AI teams. Opportunity to shape Customer Success from the ground up. The company is hiring a Lead Customer Success Manager to own r

As a Senior Customer Success Consultant, you will be a trusted advisor and strategic partner to our key customers. Proven experience as senior/key/strategic customer success consultant or in a similar role within the localization or language tech space. Continuously assess and improve customer succe

A leading HR technology company in Greater London is seeking a Customer Success Manager to lead a growing team while driving customer engagement and retention. The ideal candidate will have deep knowledge of SaaS products and experience in developing customer success strategies.

Motivated to drive outcomes for your customers, you see Customer success as your own. We are looking for a Senior/Principal Customer Success Manager to join our Customer Experience team. As a Senior CSM, you will be assigned to a portfolio of customers and be responsible for the success of those acc

This role might suit a second jobber looking to develop the skills they have already acquired in Customer Success, or in a Consultancy or Project based role. The Operations team are responsible for the on‑boarding and implementation of our technology across new customers, as well as ensuring on‑

A healthcare technology company in the UK is seeking an experienced Customer Success professional to manage client relationships and drive growth. Join a mission-driven team focused on delivering exceptional customer experiences and expanding the company's reach.

Customer Success Manager - Accounting. Years of SaaS Customer Success Experience. You can break down complex workflows into actionable steps for our customers.

Build the Customer Success function from scratch inc segmentation, success plays, lifecycle strategy and team structure. This is a foundational Customer Success Lead hire. As Customer Success Lead you will own one of the most critical metrics in the business.

The Sales team works to grow our customer base across all regions by understanding how visual content plays a part for our customers’ businesses—and how our products and services can help them overcome challenges, elevate their message, and achieve their goals. The Customer Success Specialist wi

A leading financial services provider is seeking a Customer Success Manager in London. Ideal candidates will have prior customer-facing experience and excellent communication skills, with an emphasis on customer satisfaction. In this role, you will develop strategic plans for client retention and gr

A leading AI organization is seeking a Customer Success Manager in EMEA to support beneficial deployments for mission-driven organizations. The ideal candidate has over 5 years in customer-facing roles, a passion for AI and social impact, and strong cross-functional collaboration skills.

A leading AI advertising company in the UK is looking for a Customer Success Manager/Account Manager to drive client success and manage campaigns. This pivotal role demands a client-centric approach with a minimum of 4 years in account management or customer success.

This hybrid role involves working from the office in London or Paris three days a week, contributing to customer success with impactful solutions. A leading B2B data provider in Greater London is seeking a French Speaking Solutions Specialist to collaborate closely with Account Managers and design t

A SaaS company in the United Kingdom is looking for a Customer Success Lead to manage key customer relationships and help shape the Customer Success function. You will own Tier 1 accounts, driving adoption and expansion while mentoring the Customer Success Managers.

The CSM II will perform hands‑on account management activities as well as collaborate with other team members in coordinating successful customer onboarding, training and ongoing customer relationships to ensure long‑term satisfaction. Renew and grow a set of customer accounts by proactively ant

Build and execute Joint Success Plans** for every account, anchoring every engagement to the customer's strategic business outcomes and ensuring measurable ROI is documented, tracked, and communicated consistently* Lead Executive Business Reviews at C-suite level, delivering compelling value nar

A leading digital marketing platform is seeking a Customer Success Manager to enhance client engagement and retention for a portfolio of prominent brands. The role focuses on managing client relationships, driving revenue growth, and ensuring successful execution of marketing strategies.

Supporting Laka customers (& potential customers) with general questions about Laka's products & services, their bicycle insurance and new initiatives via web chat and email. Have a decent understanding of technical terms in cycling (we can bring you up to speed with the latest bike tech), so you ca

A leading crypto services company based in Greater London is searching for an experienced Customer Success Manager to enhance customer satisfaction and retention. This role requires 3-5 years of relevant experience in the fintech SaaS space, with a strong focus on customer success metrics.

A leading technology firm in Greater London is seeking a Strategic Customer Success Manager to ensure customers realize their investment value. Responsibilities include managing a portfolio exceeding £100k in revenue, developing customer growth strategies, and fostering internal collaboration to im

A fast-growing startup in the UK is seeking a Customer Success Team Lead to manage a high-performing team and enhance customer satisfaction. The ideal candidate has a proven background in customer success, possesses strong leadership and communication skills, and is passionate about brands. This rol

Proficient with BI, Google Workspace, and customer success tools. Design and lead experiments to improve supply alignment and Tasker success. Work crossfunctionally with Product, Customer Support, Partnerships, Marketing, Legal, and other Commercial Operations teams to advocate for solutions that su

Manage and develop a portfolio of customer accounts, maintaining regular and proactive contact. Promote new products, services, and marketing initiatives to customers. Liaise with warehouse and logistics teams to source products and ensure timely and accurate fulfilment of customer requirements.

This customer success position is unique and the strategy will be to deliver on specific projects over the course of a customer lifecycle, meaning that we are looking for a commercially minded individual that can build a high performing strategy from zero. Customer Success will be a newly created fu

The Senior Specialist will be responsible for the successful end to end delivery of external talent sourcing to support the “scope” covered by the team he/she belongs to. Highly responsive, service service-oriented individual with experience working effectively cross-functionally within a "clien

As the Regional Manager of Customer Success for EMEA & APAC, you will manage 10 CSMs and an assigned list of accounts and a cross-regional team of Customer Success Managers who partner with our most important customers across two of our key growth regions. Have proven success leading distributed Cus

A prominent IT association in Greater London is seeking a Customer Success Manager to provide exceptional support and foster long-term relationships with B2B clients. The role involves developing strategies for customer retention, assisting in product onboarding, and analyzing customer feedback. Ide

You'll manage Customer Success Managers, ensuring customer retention and satisfaction through strategic oversight and performance metrics. A leading blockchain analytics firm is seeking a Regional Manager of Customer Success to lead a global team in EMEA & APAC.

This role involves coordinating the entire hire process from order to delivery, ensuring customer satisfaction and liaising with various departments.

As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. As a Customer Success Manager, you will own a portfolio of enterprise and mid-market account

The role also requires someone who can bring structure to a growing environment, contributing to the development of frameworks, playbooks and processes that enable customer success to scale alongside the platform. Develop and execute customer success plans aligned to client objectives. Contribute to

A maritime solutions provider in the UK is seeking a Customer Success Manager on a fixed-term contract to enhance customer satisfaction and retention. Suitable candidates should have a bachelor's degree, relevant experience in customer success, and excellent communication skills. The role involves l

This pivotal role will oversee the performance and scalability of the Customer Success function, leading teams to deliver high-quality customer experiences and drive sustainable growth. Candidates should have a minimum of 5 years in customer success leadership, strong people management skills, and a