Quality Manager
24 days ago
Glasgow
The Quality Manager role will be accountable for the management of the Quality function comprising of a multi- disciplined team of Quality professionals delivering best practice, standards, policies, training and systems throughout the 8 locations across the UK. The role will also be a part of the Global Quality Core team, contributing to and shaping the Global SQS strategies and initiatives enabling the delivery of leading edge industry best practices across all of our Bacardi Sites. • 5-7 years of leadership experience in Quality function within a Global FMCG Operation, • Outstanding communicator at all levels ideally within Global Matrix Organization, • Demonstrated success implementing and leading organizational change., • Leadership experience in deployment of advanced Quality strategies, • Qualifications Degree qualified in Business/Operations or Engineering., • In-depth Knowledge of leading edge Quality, • Develop and execute the Quality strategy and annual plans in alignment with Bacardi business objectives and Global Quality/SQS strategy., • Lead, develop and coach the Quality team, building technical capability, ownership and a strong Quality culture., • Maintain, strengthen and continuously improve the Quality Management System across UK Operations., • Ensure effective implementation and compliance with applicable Bacardi standards, legal requirements and recognised international standards, including ISO 9001 and FSSC 22000 where applicable., • Lead Quality Continuous Improvement programmes using structured problem-solving, Lean/Six Sigma principles and data-driven decision making., • Drive reduction of defects, complaints, non-conformances, waste and process variation, with a strong focus on prevention and sustainable corrective action., • Own and improve Quality KPIs, dashboards, trend analysis and management reporting, ensuring actions are clearly defined and followed through., • Provide leadership for supplier quality, including supplier performance monitoring, risk assessment, escalation, corrective actions and improvement plans., • Ensure robust control of incoming materials, packaging, production processes, finished products and release activities., • Lead investigations into significant Quality incidents, customer/consumer complaints and non-conformances, ensuring effective root-cause analysis and CAPA., • Ensure HACCP and food safety principles are effectively embedded where relevant to operations, products and processes., • Lead preparation for and management of internal, external, customer and certification audits, ensuring timely closure of findings., • Maintain strong change-control and risk-management processes for products, processes, equipment, suppliers and specifications., • Support New Product Development and innovation by providing Quality input from concept through launch and lifecycle management., • Partner closely with Operations, Engineering, Procurement, Supply Chain, R&D, Commercial and Global Quality teams to deliver integrated Quality solutions., • Provide Quality leadership during major projects, commissioning, process changes, new suppliers and operational improvement initiatives., • Represent Bacardi with relevant customers, suppliers, certification bodies, regulators and industry organisations when required., • Promote a proactive Quality mindset where risks are identified and controlled before they become failures., • Strong Quality leadership experience within FMCG, food, beverage, spirits or another highly regulated manufacturing environment., • Experience leading Quality teams and influencing senior stakeholders in a complex organisation., • Strong knowledge of Quality Management Systems and international standards., • Practical experience with FSSC 22000 and/or ISO 9001 is highly desirable., • Strong understanding of HACCP, risk management, CAPA, auditing and structured problem solving., • Experience with Continuous Improvement, Lean and/or Six Sigma methodologies., • Strong analytical, communication, influencing and decision-making skills., • Ability to work effectively within a global matrix organisation and across multiple operational sites., • Relevant degree or professional qualification in Quality, Food Science, Engineering, Business/Operations or a related discipline., • Set expectations and performance standards for critical suppliers., • Monitor supplier quality performance and lead escalation of recurring or critical issues., • Support supplier audits, development programmes and corrective action plans., • Ensure customer and consumer requirements are translated into effective operational controls., • Analyse complaints and quality incidents to identify systemic opportunities for improvement., • Establish a culture of Quality Continuous Improvement across Operations., • Use Lean, Six Sigma, RCA, DMAIC, 5 Why, Fishbone and other appropriate improvement tools., • Identify opportunities through data, trends, audits, complaints, defects, process performance and Gemba observations., • Lead cross-functional improvement projects and verify that benefits are sustained., • Benchmark internal and external best practice and transfer learning across sites., • Accountable for the development and implementation of the Quality 3- 5 year plan that will deliver brand quality as a competitive advantage in the markets., • Collaborate effectively with global operations quality team, local operations team, NPD, and markets to create integration, alignment and leverage of plans that will assure quality standards in relation to existing and new products., • Promote a Quality and Continuous Improvement philosophy across the operations based on the principles of Six Sigma., • Implement, monitor and strengthen the Quality Management Systems to ensure compliance with Bacardi and International standards At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level. • Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become, • Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others, • People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance, • Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others., • Mental Agility:You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with, • Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person's identity. At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance. • Competitive Pay Package, • Competitive Holiday/Paid Time Off, plus additional days offered ( i.e, volunteer day, allowing you to give back to the community), • Retirement/Pension Plan, • Medical, Critical Illness, and Life Insurance, • Employee Assistance Programs, • Best-in-class, family-friendly, and inclusive leave policies, • Flexible work arrangements (depending on role/office/site location), • Access to E-learning Platforms and Career Development programs, • Travel Discounts ( i.e., hotel and car rental), • And much more! The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change. Some benefits may be subject to an employee contribution. Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand. This means adopting an agile mindset, being comfortable with trying new things and taking risks, without being reckless. We are all ‘Primos’ (Spanish for cousins) at Bacardi. Being part of the family gives you the support you need to be the best you can be. Everyone at Bacardi sees this business as their own. We do the right thing for the business and take accountability for our work. Life Inside Bacardi Follow our Primos on their journey to success. Where did they start and what’s it like to work for Bacardi? You too can be part of our story. Bacardi is the world's largest privately-held international spirits company. We are a brand-led growth company with over 200 brands and labels. More than 8,000 people across the globe work toward a common purpose to Make Moments Matter. At Bacardi we are guided by our 3Fs culture of being Fearless, treating each other like Family, and having a Founders mentality. And have plenty of fun along the way! You will hear us refer to each other as a "Primo" which means cousin in Spanish, and it´s our way to referring to employees. It´s also a reminder that we are a family-owned business with Latin heritage since 1862. Primos are empowered to embrace diversity of thought and a global mindset to grow the Bacardi business and be future fit. Leadership at Bacardi listen to Primos through pulse surveys, town halls, action team forums and development training sessions. We get to enjoy social events, brand days, celebrate in trade with customers and have the opportunity to give back to the community through local initiatives like My Inspirit Day. We stand by doing the right thing and foster a culture of wellness and prioritizing Primo wellbeing through impactful resources and initiatives. If this sounds like a culture you wish to join, check out our current opportunities. Our Global headquarters is based in Bermuda. Our Regional headquarters are Amsterdam for Europe & Latin America & the Caribbean; Dubai for Asia, Middle East & Africa and Coral Gables for North America. For Global Marketing, our teams are based in London, UK. In addition, we have offices, distilleries, production sites and brand homes around the world. Our portfolio boasts more than 200 brands and labels and we sell in more than 160 markets. That global scale offers opportunities across functions and markets. From those who craft and produce our brands to those who market and sell them to everything in between.We also have opportunities across levels of experience from those who are starting their professional career (and are of local legal drinking age) to those who have decades of experience under their belt. From time to time, we contract talent for specific functions and markets on a paid internship basis. We do not run a recurring global internship and rather allow markets and team to determine local needs and opportunities. We are there for the moments that matter in our Primos’ careers - the times they need to step outside of their comfort zone and grow. Whether that’s when they step through our doors as a new Primo, take on a new role, want to learn new skills and develop, or take that opportunity of a lifetime abroad to gain experiences across different cultures, functions, and markets. We have world-class resources to support you every step of the way. From our Becoming Bacardi onboarding to global mentorship programs, mixology sessions, regular "lunch and learns" and coaching and development programs, there are many ways to expand your skills and opportunities. Learning never ends and that’s why we even continue development at the most senior levels with global programs at Harvard Business School and the University of Miami, among others. The simple answer is no candidates do not need to drink alcohol to be considered for a role. The Bacardi portfolio of products include alcohol, low alcohol and no alcohol products. Bacardi promotes balanced, moderate drinking as part of a mindful lifestyle. The decision whether or not to drink alcohol is a personal one and we respect lifestyle choices. What we value most is high performing talent with an ability to understand how to engage with our brand consumers and business partners. We do, of course, only hire people who are of legal drinking age in their market. From time to time, we contract talent for specific functions and markets on a paid internship basis. We do not run a recurring global internship and rather allow markets and team to determine local needs and opportunities. English is the official and primary language at Bacardi. Our Hiring Teams are located worldwide. Please submit your resume and other materials in English. Only consider using a local language for your application if the job positing specifies this request. The first step is submitting your application which will be reviewed by our Hiring Team. Should your experience meet the qualifications and expectations of the open role, you will begin the interview process. Generally speaking, you can expect a few stages of conversations. The timing of the interview process will vary and our focus will be on ensuring that the key stakeholders get to know you and that you get to know us. You will be expected to do a face-to‑face interview in person or over video call in some cases, at least once, during the hiring process. Sometimes we do ask candidates for customer facing roles or more junior candidates to complete an automated online video interview. You will self-record answers to our automated questions and this will be reviewed by the Hiring Team. For Management and Leadership roles we may request an additional assessment that takes a deeper dive into your potential leadership style. If your hiring journey is successful, we’ll make it official with a job offer letter and be ready to welcome you to the team. The process will vary and usually depend on different factors such as the volume of applications received, seniority level of the role and stakeholder availability within the hiring team. Our recruiters are in-house and will be in touch as soon as possible to inform you of next steps. We appreciate your interest and patience. We want everyone to enjoy their Bacardi interview experience and will consider requests for personal requirements (be that the interview environment or other adjustments). Please make your recruiter aware via email when invited for interview. We will do our best to accommodate your needs at each stage and make your experience a supportive one. #J-18808-Ljbffr
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