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Supporter Engagement Executive CONTRACT: Permanent, Full Time (35 hours per week) ORGANISATION: Royal Life Saving Society UK (RLSS UK) DEPARTMENT: Income Generation and Engagement LOCATION: Based at RLSS UK Head Office, Worcester (minimum 3-days per week at Head Office) REPORTS TO: Director of Income Generation and Engagement SALARY: £27,308.00 (Grade E) ABOUT RLSS UK The Royal Life Saving Society UK (RLSS UK) is the leading charity for water safety and drowning prevention in the UK and Ireland. Our mission is to save lives by being the leader in lifesaving, lifeguarding, and water safety education so that everyone can enjoy water safely. We share our expertise, skills, and knowledge to empower people to enjoy water safely and achieve our vision; communities free from drowning. JOB PURPOSE The Supporter Engagement Executive will act as a central point of contact for all RLSS UK supporters across every fundraising income stream, ensuring they receive a warm, knowledgeable and professional experience whether they’re looking to find out more about RLSS UK, taking part in an activity, or choosing to donate. You will play a key role in championing our supporters, helping us understand their needs and continuously improve their experience. By gathering feedback, spotting themes and sharing insights with the wider team, you’ll highlight opportunities and challenges that help shape how we engage with supporters in the future. KEY TASKS AND RESPONSIBILITIES • Deliver excellent supporter care, including responding to email, post and telephone enquiries, issuing receipts, and carrying out donor follow‑up., • Provide warm and consistent stewardship to donors, including personalised contact such as telephone calls, letters, handwritten cards and emails., • Be the first point of contact for community groups, schools and clubs, offering guidance, support and fundraising materials., • Support recruitment and stewardship of challenge event participants, ensuring they feel informed, motivated and appreciated., • Support community fundraisers throughout their activity, providing resources, stewardship and encouragement., • Record and track community fundraising activity within the CRM., • Support the development and delivery of supporter journeys, helping ensure communications and touchpoints are timely and engaging., • Manage stock of supporter materials, including running vests, swim caps, donation buckets and collection tins, ensuring timely fulfilment of requests., • Assist with the implementation of the new CRM system, including accurate data entry and supporting the wider team during the transition., • Maintain CRM data to a high standard, including running reports, tagging, updating preferences and ensuring excellent data governance., • Accurately record donations and supporter correspondence within the CRM system., • Provide administrative support to the Income Generation team, assisting with general tasks and contributing to the smooth running of fundraising activity. Other Duties & Responsibilities • All other duties reasonably associated with your role, as directed by the Line Manager., • Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK’s compliance programme., • Demonstrate and uphold the Society’s values and behavioural standards at all times., • Help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality. This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills and/or Aptitudes • Experience of building positive relationships with customers, supporters or donors., • Excellent written and verbal communication skills, with a polite, confident and professional manner., • Strong organisational skills with excellent attention to detail., • Competent IT skills, including confident use of Microsoft Office (Word, Excel, Outlook) and the ability to learn new systems quickly., • Experience using CRM systems and/or working with customer or supporter data., • Previous experience in customer service and administration, ideally in a busy environment., • Ability to manage multiple tasks and priorities in a fast‑paced setting., • A proactive, enthusiastic approach, with a willingness to take on a variety of duties., • Ability to work both independently and collaboratively as part of a team., • Understanding of GDPR and data protection principles, especially in relation to handling supporter information., • Awareness of the Fundraising Regulator’s Code of Fundraising Practice, or willingness to learn and work in accordance with it. Desirable Relevant Experience, Skills and/or Aptitudes • Knowledge and understanding of RLSS UK, • Experience working or volunteering in a charity or fundraising environment., • Experience engaging with community groups, schools or volunteers., • Experience of applying data protection principles in a previous role., • Experience of working in line with charity sector standards or compliance frameworks., • Understanding of supporter stewardship or supporter journeys. WHAT RLSS UK CAN OFFER YOU RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including - • Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday, • Private Medical Scheme*, • Enhanced Society Sick Pay*, • Eye Care*, • Employee Assistance Programme via Health Assured, • Life Assurance Scheme, • Howdens Sports Benefits/Perks at Work, • Free RLSS UK Membership, • Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine, • Free on-site parking when working from HQ YOUR APPLICATION Please send your CV and a Cover Letter outlining why you should join our Income Generation and Engagement team Closing Date – 5.00pm, Wednesday 4th March 2026 Interview Date – Thursday 12th March 2026, at our Worcester Head Office (subject to change) Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help. RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.

Our vision At Rees Foundation, we believe that everyone with care experience should have the same life chances as anyone else. We work alongside care experienced people to provide practical support, build community, and create opportunities so that individuals can move forward with confidence, connection, and hope. Our communications and marketing are rooted in authenticity, respect, and lived experience. We aim to amplify real voices, build understanding, and inspire support for the work we do together. Overall purpose of the role The Marketing and Communications Manager leads the charity’s strategic communications and marketing activity, ensuring that our voice, values, and impact are clearly and consistently communicated. The post holder will be responsible for shaping and delivering an integrated marketing and communications strategy that supports service engagement, fundraising, partnerships, and organisational growth. The role involves balancing and prioritising communications across a range of projects, services, partnerships, and campaigns, ensuring the charity’s overall message remains clear, consistent, and impactful. They will play a key role in helping the charity extend its reach and connect with more care experienced people across the UK. The role requires a proactive, creative, and visionary approach, identifying new opportunities, audiences, and platforms, and ensuring that the charity’s projects and services are visible, accessible, and relevant to those who need them most. Working closely with colleagues across the organisation, the role will oversee the planning and delivery of campaigns, digital engagement, content, and brand development, while line managing the Marketing Executive and supporting a positive, collaborative culture. As part of a small, collaborative team, the post holder will combine strategic leadership with hands on involvement in the development of key marketing materials and campaigns where appropriate. Key responsibilities Strategic leadership • Lead the development and delivery of an integrated marketing and communications strategy aligned with the charity’s vision, values, and strategic priorities., • Provide strategic advice to senior leadership on marketing, communications, and brand positioning., • Ensure all communications reflect the charity’s tone of voice, values, and lived experience approach., • Contribute to organisational planning and support the delivery of strategic programmes and campaigns., • Line manage and support the Marketing Executive, providing regular supervision, guidance, and development., • Allocate and prioritise work across the marketing function., • Foster a positive, supportive, and collaborative team culture., • Encourage creativity, initiative, and continuous improvement., • Proactively identify opportunities to extend the charity’s reach to more care experienced people across different regions and communities., • Work closely with service teams to ensure projects and services are clearly communicated, accessible, and visible to those who may benefit., • Develop innovative and creative approaches to engagement, particularly for harder to reach audiences., • Test new channels, formats, and campaigns to increase awareness, participation, and community connection., • Support the growth of the charity’s community of care experienced people, volunteers, ambassadors, and partners., • Plan and deliver integrated marketing campaigns across digital, print, and events, taking a hands on role in content and material development where appropriate., • Lead and contribute directly to the creation of engaging, accessible, and trauma informed content., • Ensure consistent messaging across all channels, including website, social media, email, and printed materials., • Support programme teams to promote services, events, and impact., • Take a proactive approach to promoting each of the charity’s core projects and services, ensuring they reach the right audiences at the right time., • Oversee the charity’s digital presence, including website, social media, and email platforms., • Ensure content is accessible, inclusive, and aligned with the needs of different audiences., • Work closely with the fundraising team to support donor, corporate, and grant related communications., • Develop materials that demonstrate impact and inspire support., • Support the promotion of partnerships, campaigns, and corporate engagement., • Develop and monitor key performance indicators for marketing and communications activity., • Use data and insight to shape campaigns, messaging, and audience engagement., • Act as a guardian of the Rees Foundation brand, ensuring consistency and quality across all communications., • Build and maintain relationships with media, partners, and sector networks., • Manage the marketing budget effectively, ensuring value for money., • Work with external suppliers, designers, and agencies where required., • Work in a flexible and collaborative way to support the team., • Uphold the charity’s values in all aspects of work., • Participate in training, supervision, and organisational development activities. Essential Experience • Experience in a marketing or communications role, with strategic planning responsibilities., • Experience managing or supervising staff, volunteers, or contractors., • Experience delivering integrated digital and offline campaigns., • Experience working across multiple stakeholders or projects., • Strong understanding of digital marketing, social media, and audience engagement., • Excellent written and verbal communication skills., • Ability to translate complex or sensitive information into accessible, engaging content., • Values led and committed to the charity’s mission., • Collaborative and supportive leadership style., • Creative, proactive, and solutions focused., • Visionary, with the ability to spot opportunities and turn ideas into practical campaigns., • Passionate about extending the charity’s reach and ensuring more care experienced people can access support., • Experience in the charity, social care, or youth sector., • Experience supporting fundraising or corporate partnerships., • Experience working with lived experience voices or co production., • Knowledge of accessibility and trauma informed communications.

Our Mission 'To create the finest retail experiences.' Our Purpose 'Making the extraordinary possible' McArthurGlen Group, Europe's leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries. We're looking for a proactive, hands-on Facilities Manager to join the team at our West Midlands designer outlet centre . Reporting to the Centre Manager, you will orchestrate everything from cleaning, landscaping, and security to health & safety, tenant transitions, and refurbishments - all while keeping our guests smiling. What you'll be doing... • Ensure the smooth and efficient day-to-day operation of the centre., • Oversee contractors and facilities management contracts, ensuring all KPIs and SLAs are consistently met., • Lead capital expenditure projects and implement sustainability initiatives, optimising utilities to support environmental and cost objectives., • Develop and maintain strong relationships with tenants, facilitating seamless transitions and refurbishments., • Proven experience in property/facilities management, preferably in retail or hospitality., • Solid knowledge of risk, security, and environmental management., • IOSH, NEBOSH, or relevant qualifications., • Track record in budgeting and confident with MS Office. • We commit to replying to all applications, feel free to get in touch if you'd like an update, • You will have a main point of contact within our Talent team

The Medical Science Liaison Manager will lead the field team based in Europe with particular focus on its lead molecule in Cardiometabolism, including HCP engagement, congress planning and medical communications/education. Act as an educational resource to internal stakeholders (medical, commercial,