As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
Family Engagement Manager Tees Valley, Hartlepool Starting from £18,000, with progression to £20,400 (FTE salary £30,000-£34,000) 22.5 hours per week (0.6 FTE) Who are we looking for? We are ...
To support the HR & Engagement Manager with Connect & Communicate Sessions, workshops, site based activities and events. This includes upskilling sessions, Workshops, HR Drop in Centres, EAC's and ...
Proficient stakeholder engagement and supplier relationship management/negotiation skills * Collaborative team player * Proficiency in SAP beneficial * MRICS, MCIPS or MCIOB - part/full qualification ...
Take ownership of performance management, absence management, career development, employee engagement, and handle disciplinary and grievance matters within your team. * Workforce Deployment
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RoleReporting into the Head of Supply Chain, the customer service manager will be responsible for leading a small team and will be responsible for ensuring a high level of customer engagement ...
You're an experienced account manager but want to swap your own four walls for the four walls of a ... engagement, personal development, compliance and activity. In short, things that you can control ...
Stakeholder Engagement: Cultivate relationships with external partners, stakeholders, and ... Project Management: Strong organisational skills with the ability to manage multiple projects ...
Drive employee engagement and build relationships with the union What you'll need; * Prior fast-paced operational management experience in a production, manufacturing, or logistics * Proven project ...
You will need to have strong hands - on experience of content optimisation to drive engagement, commercial acumen, managing PPC campaigns, SEO, email marketing and web management. You will thrive in ...
We will be looking for energy, engagement, open-mindedness, creativity, and team spirit! YOUR ... Project management experience * Influencing peers and business leaders * Excellent communication ...
Use all engagement opportunities to draw out the benefits of 100% customer satisfaction. * Help the ... Quality Management / Control experience in a fast-paced environment. * Ability to develop quality ...
... engagement and satisfaction indicators to flag at-risk accounts early, and implement strategic save plans to prevent churn. Account Management • Lead and organize Quarterly/Executive Business ...
Manage and maintain HR administration (letters, offers, changes, leavers) * Lead recruitment ... Lead and advocate site engagement by driving a positive, engaging and collaborative culture
... the engagement of key stakeholders at all stages of the process. Provide support and guidance to the team(s). * Procedure/standards - Manage the Part 145 team(s) compliance with the Part 145 ...
Support effective and positive engagement with stakeholders across the organisation providing feedback to line management to ensure the service desk activities meet current and future business needs
... manage programs, encompassing all relevant details, Including on time, under budget and in ... program engagement from planning, Production, supply chain, highlighting at the earliest ...
Excellent Customer Engagement and Account Management Skills. * Excellent Communication and Interpersonal Skills. * High level of attention to detail. * Tenacious, confident, determined and positive ...
As a member of the HR team, you will work closely with the HR Manager and Head of HR to provide ... Be a champion of the Employer of Choice process, seeking ways to increase employee engagement and ...
Strong supplier relationship management/stakeholder engagement skills/negotiation skills * Able to multitask, work under pressure to tight deadlines * Flexible and adaptable - able to adopt both an ...