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Job Title: Technical Account Manager – Key Account (IT Services) Location: Derby (Hybrid, 3 days on-site per week) Salary: £65-£70k, plus performance-based incentives About the Role We’re seeking an experienced Technical Account Manager to take accountability for a flagship customer account within the engineering and manufacturing sector. The role involves managing a high-profile division focused on complex systems and solutions, ensuring seamless delivery of IT services and fostering a strong client relationship. You’ll work hand-in-hand with a dedicated Programme Manager who leads on delivering high-value IT projects into the business, ensuring alignment with strategic objectives, operational excellence, and continuous improvement across the account. This role is central to the ongoing success of the partnership, and you’ll be a trusted advisor to the client, driving value and spotting opportunities to grow the relationship further. It’s the perfect role for someone who thrives on ownership, collaboration, and stakeholder engagement within large-scale IT environments. Key Responsibilities • Act as the primary point of contact and escalation for the client, overseeing all service delivery activities for the account., • Build and maintain strong working relationships with senior business and IT stakeholders., • Ensure the effective delivery of IT services, projects, and ongoing support aligned with contractual obligations and business needs., • Partner with the Programme Manager to coordinate the delivery of IT projects into the business, ensuring timelines, budgets, and quality expectations are met., • Monitor and report on service performance, proactively addressing any issues or risks., • Identify and develop opportunities for service improvements and expanded engagement across the account., • Lead regular service reviews, reporting on SLAs, KPIs, and key business outcomes., • Maintain a deep understanding of the client’s business and strategic direction to align service delivery accordingly., • Support commercial activities such as renewals, contract growth, and proposal development where opportunities arise. Requirements • Proven background in managing large IT service delivery accounts, • Strong understanding of IT service management principles and project delivery lifecycle., • Excellent stakeholder management skills with the ability to influence at senior levels., • Natural relationship builder – comfortable engaging in commercial conversations and spotting growth potential., • Experience working closely with programme or project management functions in a client-facing role., • Strong analytical and problem-solving skills, with the confidence to drive solutions and improvements., • Based within commuting distance of Derby, with flexibility to be on-site 3 days per week., • Ability to go through SC Clearance About the Company You’ll be joining an organisation that partners with major industry players to deliver technology-driven transformation. They specialise in large-scale managed services, programme delivery, and IT consultancy, combining sector expertise with a collaborative, customer-first mindset. Their ethos is focused on trust, innovation, and building long-term client relationships. What’s In It For You? • The chance to lead a key strategic account with full ownership and visibility., • A role with varied responsibility – operations, client management, and subtle commercial growth., • Hybrid working with flexibility and a supportive team culture., • Opportunities to shape the delivery approach and contribute to further account growth.

Life on the team As a Senior Service Manager, you will be accountable for all Services delivered to our Contractual and Professional Services customers.Ready to make your application Please do read through the description at least once before clicking on Apply.You will provide leadership and management of the virtual customer team, ensuring Services, Sales and Delivery are aligned and focussed on the right customer outcomes, under a joined-up Account Plan.You will cultivate and own key stakeholder relationships with the customers primarily associated with the Services delivered and identified growth opportunities.Together with the Sales team, you will drive growth in the Contractual and Professional Services delivered by understanding the customers objectives and challenges, and how to convert these into opportunities for Computacenter.Where the Role Fits: Youll be a primary member of the Leadership Team for your customer(s) together with the Sales team, including Group Managed Services, Group Professional Services and Group Technology Sourcing as required; Youll be Computacenters leading services presence for all services delivered and associated growth opportunities, managing customer engagement at a senior level in line with your Account Plan; As the Service lead you will interface with GMS, PS, GTS, Sales, etc, to ensure that all Contractual and Professional Services, both in life and new opportunities, are delivered consistently and to the required level of quality, as per the contracted delivery and commercial outcomes; Youll work with GMS Delivery Leadership to ensure that their teams aligned to the account are appropriately aware of all deliverables and are kept engaged with account progress.What youll do Portfolio Typically, one Managed Service Account or a portfolio of multiple accounts Leadership Lead and manage the Services teams and interface with Delivery Leadership to ensure that Services and Delivery are aligned and focussed on the customer outcomes; Focus on the relationship with the Client Director, Account Manager and broader Sales team, to ensure consistent messaging and leadership across the account; Take an active role in coaching the virtual team, as well as any direct reports, assisting in the development of all team members; Strategy Understand the customers strategy and key goals; Share the customer strategy and goals with the Delivery Leadership team, ensuring they understand how best to support the customer in meeting these, in line with our contractual commitments; Understand how our Account Plan aligns to the customers strategy and goals, and help to shape our strategy to better deliver against them; Collaboration Actively drive a One Team approach and Account Plan generation and delivery; Taking a lead role with the Sales and Delivery teams to consistently manage the relationships, opportunities and in-life management of change; Customer Relationship Accountable for the management of applicable relationships with the key customer stakeholders associated with all services delivered; Build new relationships with key customer stakeholders in areas identified for growth, through Account Planning; Understand the customers business, industry, organisation structure and change processes; Customer Experience Manage the services improvement plan and its delivery, focussed on the in life transformation of the service, contract, commercial and technical outcomes; Understand and drive initiatives focussed on customer experience, together with the customer, to enhance the experience delivered for their users; Contract Management Ensure we are meeting our contractual obligations and that the customers are delivering against theirs; Take necessary action, or escalate, where obligations are not being met by us or the customer; Track and manage Contractual Risk Register, including timely communication of risk positions to customer, escalating as required; Ensure there is appropriate change control processes in place, and changes are impact assessed as required, and any subsequent risks are managed accordingly; Where agreed changes are implemented, ensure they are introduced through formal Acceptance into Service; Commercial Management Deliver as a minimum to the agreed Contractual Services and Professional Services baseline performance, driving improvement in commercial performance where possible; Ensure that we deliver no less than the as sold value for each contractual service and professional services project; Management of the financial process including all aspects of the P&L; Tracking and managing Commercial Risk Register, including timely communication of risk positions to customer, escalating as required; Professional Services Involvement in pre-sales to ensure all aspects of the project are capable of being successful; Working with the Project Management teams and Delivery Leadership to deliver the contracted outcome to the required level of quality and the modelled service and commercial outcome; Understanding of Projects Practice processes, governance and reporting in order to ensure projects are managed and delivered successfully; Growth Identify and actively pursue new ideas for expansion of existing scope of service, referring to the Service Catalogue for opportunity areas; Collaborate with peer groups and internal CC resources to bring new ideas for growth opportunities to your customers; Take all opportunities to grow both the Contractual and Professional Service by: Being fully engaged in Account Planning; Understanding the customers objectives; Understanding the competitor landscape of your customer; Understanding the key vendors and technologies in your customer environment; What youll need Experience of working in a customer aligned service management role within the IT services industry.Experience of leading a team.Strong understanding of customer strategy, industry trends, and business objectives.Commercial acumen with strong experience managing P&L and contract performance.Excellent communication and relationship-building skills.Ability to drive strategic growth and manage complex service portfolios.Collaborative mindset with a focus on team success and customer satisfaction. xjlbheb Active interest in personal and team development.Additional information Start date: Q1 2026 Country: UK Location: Derby- Hybrid working (2-3 days per week at site) Hours: 37.5 Role Type: Permanent

A leading university in London is seeking a Student Partnership Manager to ensure student voice and engagement are prioritized.

A leading recruitment agency is seeking a Community Affairs Manager to engage with local stakeholders and develop impactful community strategies in the UK.

A leading educational institution seeks an Alumni Engagement Manager to strengthen connections with its global alumni community. This role involves developing engagement programs, managing volunteer opportunities, and representing the University at various events. The ideal candidate will have exper

Senior Engagement Manager page is loaded## Senior Engagement Managerremote type: Flexlocations: United Kingdom, Londontime type: Full Timeposted on: Posted Todayjob requisition id: JR-0103370Your work days are brighter here. About the TeamThe Senior Engagement Manager will manage full

We are recruiting forESG - Engagement Managerfor a fast-growing global consultancy, who consults and advises on a range of areas within ESG and sustainable finance, including portfolio optimization, ESG investment reports, ESG frameworks & reporting, and climate change scenarios. You would be workin

A leading healthtech scale-up in the United Kingdom seeks a Senior Director for Product, Design & Agile Delivery.This role will directly impact how millions engage with the product.The ideal candidate will have a strong B2C background, proven experience in driving acquisition and retention strategie

Purpose: To lead the delivery of Pact’s family engagement services at HMP The Verne and HMP Portland - in line with contractual requirements, the prison’s operational and security arrangements, and in accordance with Pact’s own practice standards and its operating policies, processes and proce

Client Engagement Manager (UK). Align internal and external stakeholders to drive complex engagements to successful completion. Take ownership of our UK engagements.

Marketing Customer Engagement Manager. Working across multiple markets and platforms, the CRM Manager will drive end‑to‑end customer engagement, retention and value through highly personalised, insight‑driven communications. Video interview with the Hiring Manager.

A leading technology company in the UK seeks a Manager of AI Engagement Manager for Firefly. You will lead a team to drive customer engagement and adoption of innovative technologies.

Are you a creative, commercially minded marketer who truly understands the pace and nuance of hospitality and food‑led environments? We’re seeking a Marketing & Engagement Manager to deliver standout engagement and marketing activity that elevates the customer experience and drives operational a

As a Senior Project Manager, you’ll be instrumental in keeping work flowing smoothly through the agency, building strong client relationships, and helping teams do their best work. Support and mentor project managers, contributing to a strong, supportive PM community. We’re looking for a brillia

Telecoms consumer commercial experience in-market or as an engagement manager / principal in top‑tier management consulting. Telecoms consumer commercial experience in-market (ideally segment management or CVM lead) or as an engagement manager / principal in top‑tier management consulting with s

A leading technology company in the United Kingdom is seeking a Senior Engagement Manager to manage full lifecycle deployments.

Job Title: Catering Engagement Manager. Expand engagement from one-off activities to an ongoing strategic programme. Lead engagement activities to promote healthy eating and wellbeing across both prep and senior schools.

Are you a creative, commercially minded marketer who truly understands the pace and nuance of hospitality and food‑led environments? We’re seeking a Marketing & Engagement Manager to deliver standout engagement and marketing activity that elevates the customer experience and drives operational a

Define the product strategy and roadmap for engagement and loyalty across Kraken and Pro, aligning it with our growth goals and business unit objectives. Partner with Marketing and Lifecycle teams to build targeted engagement campaigns and personalized messaging strategies (e. A track record of laun

The role of the Engagement Manager is to own the entire life cycle of a consulting engagement leading the day-to-day work managing teams of 1-6 managing upwards to engage Principals or Senior Advisors on the team and excellent at managing client relationships. Our founder is Christy Johnson an entre

The Cognizant Workday Practice is seeking an Engagement Manager with successful end-to-end medium to large ERP implementation experience in a consulting environment for our thriving Portfolio practice. As an Engagement Manager, you’ll act as the face of the project, tasked with successfully leadin

A consulting firm seeks a Credit Data Scientist - Manager to lead client engagements and drive development in credit risk analysis.

A prominent research organization is seeking an Engagement Manager for a 10-month maternity cover.

Interim Community Engagement Manager. To build on this work and to ensure the full impact of these projects is realised, we are seeking an experienced Community Engagement Manager to lead a portfolio of initiatives across CCW, fostering meaningful connections between local communities, research and

A leading financial services company is seeking a Marketing Manager for Current Account Acquisition & Engagement in London, Glasgow, or Northampton.

Peer Interview → Meet your manager → Expert interview(s) → Bar Raiser Interview.

A well-established planning consultancy in the UK is seeking a Planning Manager to develop and implement planning strategies in a client-side role.

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. As an experienced technology program/project manager, you will be responsible for:. Knowledge of

Planview’s growing EMEA Professional Services team has an exciting opportunity for an Engagement Manager to join the organization. The Engagement Manager is a customer‑facing domain expert who is delivery‑focused and outcome‑driven, with a passion for delighting customers through the success

A leading energy solutions company is seeking two Account Managers based in London.

Family Engagement Manager (Scale 3). To lead the delivery of Pact’s family engagement services at HMP Wandsworth - in line with contractual requirements, the prisons operational and security arrangements, and in accordance with Pact’s own practice standards and its operating policies, processes

Lead and execute internal audit, risk management and advisory (including sustainability/ESG) engagements.

As an Engagement Manager with GlideFast Consulting, you will be accountable for the management and delivery of ServiceNow implementation projects. Manage projects using the GlideFast Engagement Methodology based on the ServiceNow Adaptive Implementation Methodology (SAIF). Direct discovery workshops

Want to work at the front line of.AI safety, Trust & Safety, and online security.M+ raised across Series A & Series B.Help keep platforms and GenAI products safe at global scale.Well-funded, fast-moving, and building category-defining technology.Work directly with leading enterprises and tech giants

Manager opportunities and pipeline.

As an Engagement Manager, you will lead the delivery of multiple concurrent client research engagements, managing the full project cycle from shaping client briefs and scoping projects to designing solutions and leading project teams. Managing multiple client engagements, leading, and upskilling pro

We are looking for a Customer Engagement Manager, to lead our CRM, Loyalty and Retention programmes. You will be responsible for developing and executing strategies to enhance customer engagement, retention, increase satisfaction, and loyalty. Define and lead the wider engagement and retention strat

Senior Manager – Scientific Engagement & Programs.

Prior experience delivering globally scaled custom SaaS solutions as a Product Manager, Solution Architect, Engagement Manager, Program Manager, Transformation Consultant or related role. Engagement Manager (UK) | WRITER. Partner with Customer Success Managers, Customer Architects, Customer Trainers

Purpose: To lead the delivery of Pact's family engagement services at HMP The Verne and HMP Portland - in line with contractual requirements, the prison's operational and security arrangements, and in accordance with Pact's own practice standards and its operating policies, processes and procedures.

Engagement Managers work with senior team members to help clients solve complex commercial, operational, and financial challenges. For Engagement Managers, a degree in a quantitative, problem solving, or critical reasoning discipline (e. Engagement managers should have 6–9 years of aviation/aerosp

A leading educational technology company is seeking a Product Marketing Manager for Duolingo Chess in Greater London. You will develop and implement marketing strategies to drive user engagement and retention.

Lead and deliver BI, data management, and analytics engagements end to end. Identify opportunities for account growth and engagement expansion. Apply now to lead high‑impact data and analytics engagements with enterprise clients.

As a Senior Strategy & Go -To - Market (GTM) Manager within the Consumer Engagement team, you will be responsible for helping deliver commercial success across our growing portfolio of B2B loyalty solutions in Europe – ensuring we meet and exceed our customer needs with a sophisticated and evolvin

A leading consulting firm in the United Kingdom is seeking a Workday Engagement Manager to manage the implementation of Workday solutions.

Hospitality Engagement Manager. Lead the delivery of parent, pupil and BTCK engagement activities across schools, including:. Develop, implement and monitor engagement and uptake initiatives across the estate.

A leading consultancy firm in the UK seeks an EPM Engagement Manager to manage finance transformation projects across multiple technologies.

Corporate Engagement Manager (Maternity Cover). The LSE Philanthropy and Global Engagement Division supports and advances the School’s philanthropic, alumni, corporate and global academic engagement. We are seeking a Corporate Engagement Manager, responsible for developing and overseeing the Schoo