SEND Complaints and Resolutions Officer
15 days ago
Pinhoe
SEND Complaints & Resolutions Officer (x3)\nSouthwest England Local Authority | Remote | £250 per day UMR\n\nA Southwest England Local Authority is establishing a temporary specialist SEND Complaints & Resolutions Team to improve the response, management and resolution of complaints and disputes across the service.\n\nWe are seeking to appoint 3 experienced SEND professionals to work as SEND Complaints & Resolutions Officers / EHCP Partners, supporting meaningful engagement with families and education settings to achieve positive outcomes and reduce repeat complaints.\n\nThis role would suit professionals with significant experience of statutory SEND processes relating to EHC Plans, alongside a strong relational and restorative approach to working with families, schools and wider stakeholders.\n\nKey Responsibilities\n\nSupport conversations and resolution meetings with families, schools and education settings\nDraft high-quality SEND complaint responses focused on meaningful resolution\nManage and support mediation and dispute resolution activity\nWork proactively to reduce repeat complaints and escalation\nProvide clear advice and guidance in relation to EHCP statutory processes\nBuild positive and collaborative relationships with parents, carers and professionals\nIdentify themes, learning and areas for service improvement\nSupport the wider complaints and resolutions team in improving SEND practice and outcomesEssential Experience\n\nSignificant experience within SEND services, particularly relating to EHCP statutory processes\nStrong understanding of SEND complaints, mediation and dispute resolution\nExperience working directly with families and education settings\nAbility to communicate sensitively and effectively in challenging situations\nExcellent written skills with experience drafting formal complaint responses\nA relational, solution-focused and child-centred approachWhy Choose Ackerman Pierce?\nAckerman Pierce calls upon over 15 years' worth of experience in recruiting directly into the Social Work Sector. We can offer a unique experience within recruitment where you have your own personal consultant, a DBS and Compliance service with a quick and easy registration process. We pride ourselves on a guaranteed weekly payment process.\nTo discuss this vacancy further or any other opportunities, please contact Elise Revett or email in your updated CV to us at Ackerman Pierce