Engagement officer jobs in LeedsCreate job alerts

Company: Elizabeth School of London Position: Attendance & Intervention Officer Location: ON-SITE, Leeds, UK Salary: £25,400 Per Annum Employment Type: Full-Time Working Hours: Tuesday to Saturday, 9am-5pm About the Elizabeth School of London The Elizabeth School of London (ESL) is a higher education provider committed to delivering high quality programmes on campuses in six major UK cities - London, Birmingham, Leeds, Leicester, Manchester and Northampton. With an inclusive approach to student recruitment, we provide one-to-one academic and careers advice to widen access to higher education for groups currently underrepresented. We believe that education is transformational and can make a fundamental difference to the individuals and communities we serve, which is why we pay the utmost attention to student satisfaction. As an inclusive organisation, we believe in education for all, but not one size fits all, so we place great emphasis on providing opportunities and support for anyone with the ambition to achieve their true potential. Purpose of the role To provide Attendance and Intervention support within ESL Group as part of a team focused on supporting group wide activities and processes You will work closely with stakeholders and coordinate Registry support functions to support the student journey. Main Duties and Responsibilities • Develop and implement methods for evaluating student performance, including management of attendance records and registry support., • Monitor, coordinate, and assess student progression and retention rates., • Organize activities aimed at supporting student progress, with an emphasis on improving consistent attendance patterns., • Provide support and guidance to students on course selection and academic progression., • Collaborate closely with partner universities to manage student data accurately and efficiently, ensuring timely and authentic communication regarding student engagement., • Proactively address the requirements of both students and educational institutions., • Provide exceptional customer service and offer clear, authoritative advice on complex regulations and procedures within a complex environment., • Generate precise and timely reports for the senior management team on both a scheduled and ad hoc basis., • Work with the Attendance and Intervention Lead /Student Support Manager to enhance the skills of the members in Intervention Support and Student Support teams through the creation of guidance materials, sharing of best practices, and conducting regular training and process evaluations., • Offer expertise on procedures and regulations related to the Registry and partner universities, briefing staff when necessary and addressing non-compliance issues., • Plan and conduct events and workshops as part of the Attendance role., • Demonstrate experience of delivering high profile, complex activities that involve liaison with external stakeholders., • Assist in developing new assessment strategies, that can improve student engagement and retention. Skills and Qualifications Essential: • Bachelor’s degree from a recognised university, • Knowledge in Customer Service Standards, • Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy, • Highly developed oral and written communication skills, • Ability to work on own initiative, demonstrating a positive approach to problem solving., • Willingness to learn and develop and contribute to the wider activities of improving the overall attendance of the school. Desirable: • Higher Education Experience, • Customer Service Qualification Benefits • Annual leave (7.2 weeks), • Workplace pension scheme., • Company Sick Policy., • Statutory maternity/paternity pays., • Career development opportunities, • Training and self-development opportunities., • Gym membership discounts, • Retail discount schemes, • Cinema discounts, • Grocery discounts, • Cycle to work, • Investing and savings opportunities, • Financial wellbeing – personal debt advise., • Financial wellbeing education, • My Mind Pal (mental fitness)

Company: William College Job Title: Wellbeing Officer Location: ONSITE, Leeds, UK Salary: £27,000–£32,000 per annum Employment Type: Full-Time, Monday to Friday (9am-5pm) Department: Student Services Reporting to: Head of Student Experience and Outcome About Us William College is committed to provide the high-quality education in wide range of HE programme. Our main goal is to guide and support our students on their journey to become successful individuals. We strive to offer the best services and resources available to ensure that our students are well-prepared for a career in the creative industries. From the moment a student enrolls to the day they graduate, we are committed to providing the support and guidance needed to help them reach their full potential. Position Overview William College is looking for a proactive and dedicated Wellbeing Officer to join our team. The Wellbeing Officer will play a key part in providing high quality support to our students throughout their academic journey. This role is integral to creating a supportive, inclusive environment where students feel connected, empowered and equipped to succeed at William College. Responsibilities • Conduct individual meetings with the students to discuss health, disability, learning difficulties and provide support and reasonable adjustments., • Collaborate with internal and external professionals to develop and implement comprehensive support plans for students., • Refer/Signpost students to appropriate external agencies as needed or requested., • Maintain detailed case notes of all interactions with students, including dates, issues and outcomes., • Develop and implement initiatives to support student disclosure, mental health and overall wellbeing., • Work closely with academics and professional services teams to promote student engagement and involvement in campus life., • Deliver workshops, webinars and awareness-raising events to educate and support the student community., • Collaborate and communicate with other teams to establish, maintain and develop productive relationships with colleagues across the University, ensuring effective service delivery and issue resolution., • Plan and organise own workload efficiently to meet service demands., • Contribute to long-term planning and development to enhance student health and wellbeing services., • Ensure compliance with service boundaries, including confidentiality and General Data Protection Regulations (GDPR)., • Provide regular reports to the Wellbeing Manager., • Support other duties as directed by the Wellbeing Manager or Head of Student Experience and Outcome. Qualification Requirements (where required, training and professional development will be provided to the successful applicant by William College, to facilitate their ability to deliver the responsibilities of this role to an excellent standard) Essential Requirements: • Bachelor’s degree in psychology or equivalent qualification in related subjects., • Sensitivity and empathy with students, colleagues and staff., • Able to deal with confidential matters, highly sensitive data and act with discretion., • Experience in risk assessments and crisis management., • Excellent customer service and communication skills, with the ability to build strong relationships., • Excellent interpersonal skills, including active listening and effective written and verbal communication., • Strong organisational and time management skills, with the ability to work in a face paced environment to manage competing demands while meeting deadlines., • Flexible, approachable and an excellent team player., • High degree of accuracy and attention to detail., • Commitment to upholding the values and policies of William College and partner universities. Desirable Requirements: • Strong commitment to service delivery with experience in student or academic administration within higher education. Benefits • Annual leave (7.2 weeks), • Workplace pension scheme., • Company Sick Policy., • Statutory maternity/paternity pays., • Career development opportunities, • Training and self-development opportunities., • Gym membership discounts, • Retail discount schemes, • Cinema discounts, • Grocery discounts, • Cycle to work, • Investing and savings opportunities, • Financial wellbeing – personal debt advise., • Financial wellbeing education, • My Mind Pal (mental fitness)

We are seeking an enthusiastic Digital Engagement Officer to join a UK charity providing emotional and practical support to people affected by brain tumours. The post is a hybrid communications and support role, focused on increasing digital reach and engagement over a 12 month period.

We’re looking for a Stakeholder Engagement Officer to play a key role in supporting and managing a wide range of internal and external stakeholders connected to Leeds Beckett University. This role sits within the Stakeholder and Events team, where you will work closely with colleagues across the u

A prominent educational institution in Leeds is seeking a Stakeholder Engagement Officer to enhance partnership activities and manage internal and external stakeholder communications. Join a dynamic team committed to impactful engagement.

Other roles you may have experience of could include; Digital Communications Assistant, Social Media Assistant, Marketing Assistant, Content Assistant, Communications Trainee, Digital Support Officer, Community Engagement Assistant. We are seeking an enthusiastic Digital Engagement Officer to join a

Other roles you may have experience of could include; Digital Communications Assistant, Social Media Assistant, Marketing Assistant, Content Assistant, Communications Trainee, Digital Support Officer, Community Engagement Assistant. We are seeking an enthusiastic Digital Engagement Officer to join a

A UK charity is seeking a Digital Engagement Officer for a 12-month hybrid role in Leeds. Key responsibilities include creating engaging social media content, supporting campaigns, and building community engagement.

An influential transport organization in Leeds is seeking a Membership & Communications Officer to enhance member engagement and manage events. The role requires significant experience in communications, event management, and stakeholder influence.

Other roles you may have experience of could include Digital Communications Assistant, Social Media Assistant, Marketing Assistant, Content Assistant, Communications Trainee, Digital Support Officer, Community Engagement Assistant. We are seeking an enthusiastic Digital Engagement Officer to join a

A regional educational institution is seeking an Engagement Officer responsible for delivering presentations to promote college opportunities and student recruitment. The role focuses on building relationships with schools and community groups across the region.

A regional transport authority in Leeds is seeking a Membership and Communications Officer to foster engagement with over 15 member organizations.

The Engagement Officer will develop and maintain excellent relationships with school careers advisors, senior curriculum leaders, key partners, the Third Sector and stakeholders in the region to deliver, establishing regular opportunities to deliver school and community outreach presentations. The p

Agricultural Liaison Officer - North East Shape the future of infrastructure while championing the rural landscape. Are you passionate about the countryside, but equally excited by the buzz of major infrastructure projects? We're looking for a motivated Agricultural Liaison Officer to join our Infrastructure team across the North East - ideally based within easy reach of County Durham or Leeds. This is your chance to be the trusted link between landowners, contractors, and clients, making sure projects run smoothly while protecting the interests of rural communities. If you thrive on stakeholder engagement, problem‑solving, and keeping delivery on track, this role is for you. What You'll Do Proactively engaging with landowners to ensure necessary land access. Keeping the client informed and advising on practical matters impacting land. Ensuring that the contractor on site adheres to commitments made to landowners. Managing and resolving landowner complaints related to project activities. Coordinating site visits for records of condition and meetings. Assisting the team in settling compensation claims. Maintaining accurate stakeholder records. Working within client‑defined timeframes to ensure timely programme delivery. What You'll Need Strong knowledge of agriculture and rural affairs, with an understanding of how infrastructure schemes impact land. Working knowledge of soil management, drainage plans, and records of condition would be advantageous. A natural relationship‑builder with excellent interpersonal skills - able to work with landowners, contractors, and clients at all levels. Ambition to drive business initiatives forward while maintaining trusted relationships. A full UK driving licence Why Join Us? Competitive salary + flexible benefits package (extra leave, health cash plans, cycle to work scheme, and more). Options for flexible and agile working to suit your lifestyle. Be part of a team that's shaping the future of utilities and infrastructure while respecting the rural environment. A role where you'll genuinely make a difference to communities, landowners, and the projects that power our everyday lives

Specialist Housing Partner (Independent Living Housing Officer) A place to create moments that matter Location : Astura Court, (Potternewton) and Maple Croft (Moortown), onsite Salary: £29,580 per annum Contract Type: Permanent Hours : 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. Its this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), youll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through lifes changes, to resolving challenges with empathy and professionalism, youll be a trusted presence and a force for good. What Youll Do: Be a visible, supportive presence in our schemes, building strong relationships with residents. Work closely with lettings teams to ensure smooth move-ins and positive first impressions. Encourage community engagement and help residents live independently for as long as possible. Tackle issues like rent/service charge arrears, anti-social behaviour, and tenancy/leasehold management with confidence and care. Collaborate with internal teams and external partners to deliver joined-up support. Escalate and take cases to court as a last resort, ensuring all other options have been explored first. Why This Role Matters: You wont just be managing housing - youll be creating safe, supportive environments where people can thrive. Every day, youll make a meaningful impact in someones life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is£29,580 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you Experience delivering housing management services within a specialist or generic housing context. CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience Strong understanding of anti-social behaviour management and rental income collection processes. Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. Knowledge of safeguarding practices within a housing context. Regular business travel will be necessary to other Accent sites and off-site meetings as required. Successful candidates will undergo a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, youll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please dont delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If youre looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-226 042 TPBN1_UKTJ

Head of Employee Relations & Employee Experience Location: Leeds (Hybrid – 2 days per week in office) Contract Type: Full Time Hours: 37.5 per week Salary: Up to £70,000 + annual bonus Hybrid Working: Office-based 2 days per week Travel: Regular travel across locations nationwide Diamond Search Recruitment are delighted to partner with our client. "We are seeking a dynamic, values-led Head of Employee Relations & Employee Experience (ER & EX) to shape and lead a high-performing HR function that truly puts people at the heart of everything we do". Reporting to the Chief People Officer, and working closely with the Head of Talent Acquisition & Development, you will play a critical role in delivering a consistent, positive, and purpose-driven employee journey across the organisation. This is a senior leadership role within a complex, multi-site environment. Key Responsibilities HR Business Partnering Lead and develop a proactive, high-quality HR Business Partnering and ER function Provide pragmatic, solution-focused HR support aligned to operational and strategic needs Employee Relations Oversee all employee relations activity, including complex and sensitive cases Ensure consistency, fairness, and legal compliance across all ER decisions Act as a trusted advisor to senior leaders and operational managers Employee Experience & Engagement Drive initiatives that enhance employee engagement, wellbeing, inclusion, and recognition Ensure a positive and consistent experience at every stage of the employee lifecycle Governance, Compliance & Safeguarding Ensure HR operations meet employment law, Ofsted, and safeguarding requirements Maintain robust oversight of DBS, data integrity, and people compliance frameworks Culture & Leadership Champion organisational values and promote a positive, inclusive culture Role model ethical, compassionate, and values-led leadership Foster strong collaboration across HR, leadership, and operational teams About You You are a credible, experienced HR leader who thrives in a fast-paced, purpose-driven environment. You are equally comfortable shaping strategy and delivering hands-on support, with a genuine passion for creating workplaces where people feel supported, valued, and empowered. Essential Experience & Skills Proven experience leading an HR Business Partnering or Employee Relations function Background within a multi-site or complex organisation Strong expertise in UK employment law and HR best practice Demonstrable experience managing complex employee relations cases Track record of driving employee engagement, wellbeing, or culture change Excellent stakeholder management and influencing skills CIPD Level 7 (or equivalent) Desirable Experience within children’s services, education, or safeguarding-led environments Familiarity with trauma-informed or values-driven organisational cultures Why Join Our Client? Senior leadership role with real influence over culture and employee experience Opportunity to make a meaningful impact Values-led organisation committed to people, wellbeing, and development Competitive salary up to £70,000, plus annual bonus Hybrid working with flexibility and autonomy Supportive, collaborative People Team with strong executive sponsorship Start 2026 with an exciting new opportunity, working for an incredible organisation who really value their people! Apply today! Diamond Search Recruitment is acting as an Employment Agency regarding this vacancy

Director of Governance & Regulatory Affairs Location: Remote with travel / Candidate location: Must be within travelling distance of Leeds / Salary: Up to £90,000 / Full Time Are you an experienced, dynamic leader ready to shape governance and regulatory strategy? We are seeking a Director of Governance & Regulatory Affairs to lead the Quality and Risk function, ensuring compliance, robust processes, and high standards across our organisation. Key Responsibilities: Lead and develop the Governance & Regulatory Affairs team. Design and embed governance frameworks, policies, and compliance systems. Oversee safeguarding, complaints, regulatory inspections, and risk management. Act as Data Protection Officer, ensuring GDPR and cybersecurity compliance. Support operational teams and maintain strong regulator relationships. Requirements: Proven leadership in a regulated environment. Expertise in governance, compliance, and regulatory affairs. Strong communication, project management, and stakeholder engagement skills. Must live within travelling distance of Leeds. Apply now to lead governance excellence and make a real impact! Diamond Search Recruitment is acting as an employment agency

Freelance Tenant Liaison Officer – Leeds Our agency is currently working with a leading contractor delivering works across residential and social housing properties in Leeds, and we are seeking an experienced Freelance Tenant Liaison Officer (TLO) to support ongoing projects. The Role As a Tenant Liaison Officer, you will act as the key link between residents, contractors, and project teams, ensuring works are delivered smoothly while maintaining excellent resident relationships. Key Responsibilities • Act as the main point of contact for tenants and residents, • Communicate project timelines, access requirements, and updates clearly, • Manage resident queries, concerns, and complaints professionally, • Arrange appointments and access for works, • Maintain accurate records and reports on resident engagement, • Support site teams to ensure minimal disruption to residents Requirements • Proven experience as a Tenant Liaison Officer (or similar role), • Strong communication and interpersonal skills, • Experience working within social housing or occupied residential environments, • Ability to work independently on a freelance basis, • Excellent organisational and problem-solving skills This vacancy is being advertised on behalf of Approach Personnel Ltd that is operating as an employment business. We recruit temporary to permanent labour surrounding the UK. If this job isn't suited to your specifications, please contact Poppy on (phone number removed) to leave your details, we will then contact you when a job arises which best suits your skills

Training & People Officer Location: Leeds (Hybrid, minimum 3 days in office) Salary: £27,000 - £32,000 per year, depending on experience Job Type: Full-time, permanent (approx. 60/40 split between training and HR administration) A major player in the financial services industry, specialising in payment processing solutions for a diverse range of Companies across multiple sectors. The Role: We are looking for a motivated and detail-oriented HR & Training Officer to join our Leeds office. This hybrid role combines HR administration with in-house training, giving you the opportunity to deliver training programs under the guidance of the Training Manager and support HR processes for the HR Manager. Key Responsibilities: Training & Development • Plan, organise, and independently deliver engaging induction and refresher training sessions for new and existing employees., • Develop, update, and maintain training materials, ensuring content is accurate, consistent, and aligned with business goals., • Collaborate with managers, subject matter experts, and external providers to deliver specialist sessions and gather feedback., • Track participation, monitor effectiveness, and follow up with employees and line managers to identify improvements., • Support training logistics, including scheduling, attendance tracking, and reporting, while contributing to continuous improvement initiatives to enhance employee development and engagement. HR Administration • Conduct DBS and reference checks for new hires., • Manage onboarding and offboarding processes, including inductions and HR system setup., • Maintain accurate and confidential employee records in line with GDPR., • Track staff absences, annual leave, and sickness records., • Prepare HR documents, letters, and reports., • Act as the first point of contact for HR platform queries. About You: You enjoy working in a dynamic environment, confidently switching between delivering engaging training sessions and handling HR administration. You take a proactive approach to supporting colleagues and solving problems, are highly organised, detail-oriented, and enjoy helping employees develop and succeed. You’ll have: • Confidence to run training sessions independently(face-to-face and virtually) and support employee development., • Strong administrative and organisational skills with keen attention to detail., • Excellent written and verbal communication skills., • Professional approach to handling confidential information., • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)., • Ability to multitask, prioritise, and manage deadlines., • Willingness to learn and develop HR and training knowledge. Nice to have: • Familiarity with HR software or databases., • Basic understanding of payment processing or financial services. Why join us? • Full training and mentorship from HR and Training teams., • Career progression opportunities in a growing, dynamic business., • Friendly, collaborative working environment., • Hybrid working flexibility (minimum of 3 days in the Leeds office), • 22 days annual leave, increasing by 1 day per calendar year of service, up to 25 days, • Your birthday off, • Workplace pension

Digital Engagement Officer We are seeking an enthusiastic Digital Engagement Officer to join a UK charity providing emotional and practical support to people affected by brain tumours. This 12 month placement is ideal for someone early in their career or under employed and looking to build experience in the charity sector. Position: Digital Engagement OfficerSalary: £24,479 (Living wage)Location: Hybrid or office based in Leeds city centreHours: Full time, 35 hours per weekContract: Fixed term, 12 monthsClosing Date: Wednesday 11 February About the Role This role has been specifically designed as a development opportunity for someone who may be, returning to work, changing career, or looking to move into the charity sector for the first time. You do not need previous charity sector experience to apply. The post is a hybrid communications and support role, focused on increasing digital reach and engagement over a 12 month period. You will work on a defined project with clear outcomes, while receiving mentoring, training and hands on experience. Working closely with communications and support colleagues, you will help ensure that accurate, accessible information reaches people where they are already searching online. The role offers structured support and the opportunity to build confidence, skills and experience in digital engagement, storytelling and community building. Key responsibilities include: Creating, scheduling and publishing engaging content across social media platforms Sharing clear and accessible information that encourages discussion and community support Supporting digital awareness campaigns and online events Responding to comments and messages in a thoughtful and supportive way Amplifying lived experience stories to help others feel less alone Drafting and editing digital copy in a warm and inclusive tone Creating basic visual content such as graphics and short videos Updating website content with support from colleagues Tracking engagement and learning what content has the greatest impact You will also take part in mentoring, training and professional development activities throughout the placement. About You This role is particularly suited to someone who is: Under employed or early in their career Looking to move into the charity or social impact sector Returning to work or changing career direction You will bring: A strong interest in digital communication and social media Clear written communication skills with an empathetic approach Confidence using social platforms in a personal or voluntary capacity Good organisation skills and a willingness to learn Comfort using digital tools such as Canva, Mailchimp or website editors Previous charity sector experience is not required. About the Organisation The charity provide critical emotional and practical support to around 4,500 brain tumour patients each year, a relatively small proportion of the 80,000 people living with a brain tumour. Furthermore 12,775 more people are diagnosed annually. Their ambition is to double the number of people they are helping with coaching, events and information in the next 5 years. Other roles you may have experience of could include; Digital Communications Assistant, Social Media Assistant, Marketing Assistant, Content Assistant, Communications Trainee, Digital Support Officer, Community Engagement Assistant. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

A leading organisation in the infrastructure property sector is seeking a highly motivated Agricultural Liaison Officer to join its growing team in the Northeast. This is a confidential search being conducted on behalf of our client, a well-established name in the industry that is committed to building infrastructure that shapes the future. In this role, you will act as a key interface between the project team, contractors, landowners, and agents, ensuring smooth land access, proactive engagement, and the effective management of on-the-ground agricultural considerations throughout major infrastructure schemes. Our client offers a competitive salary and an excellent flexible benefits package, with options such as additional annual leave purchase, health cash plans, cycle-to-work schemes, and a range of other lifestyle benefits. Flexible or agile working arrangements can also be discussed at the application stage. Key Responsibilities Build and maintain proactive relationships with landowners to secure and manage land access. Advise the client on practical agricultural and land-related matters affecting project delivery. Ensure contractors adhere to commitments made to landowners. Manage and resolve landowner concerns or complaints. Arrange and coordinate site visits, meetings, and records of condition. Support compensation claim settlements. Maintain accurate and up-to-date stakeholder records. Work within defined programme timelines to support efficient project delivery. Candidate Profile We are seeking an individual who can demonstrate: Strong knowledge of agriculture and rural affairs, with an understanding of how infrastructure schemes affect farming and land use. Ideally, experience in soil management, drainage plans, and records of condition. Excellent interpersonal skills and the ability to build trust with diverse stakeholders. Ambition and initiative, with a team-oriented approach. Confidence managing relationships with landowners, contractors, and internal teams. A full UK driving licence, as regular travel is required. If you are looking to shape the future of UK infrastructure while working closely with rural communities, we would welcome a confidential conversation. Please get in touch to discuss this opportunity further

Customer Relations Officer – Pudsey, LS28 (Maternity cover, 12-month FTC) Join our Customer Relations team as a Customer Relations Officer where you will be responsible for resolving complaints, fraud investigations and credit file queries in line with Lanterns policies, regulatory obligations and Consumer Duty. Salary: £26,910 Your benefits * Taking a break: 25 days holiday rising annually to a maximum of 28 days + all public holidays. Give yourself a little extra through our holiday buy scheme and paid special leave days to mark a special celebratory event. * Financial support: exclusive retail discounts, candidate referral rewards, life insurance (x 4 salary) and an annual bonus of up to 10% of salary. * Saving for your future: up to 8% employer contribution to your pension pot. * Your wellbeing: Wellness programs, Corporate events, Cashback healthcare plan, Employee Assistance Program, and digital GP services. * Personal career growth: Ongoing training and development opportunities. * Recognition: Company values awards and loyalty awards to celebrate outstanding colleagues * Supporting our community: Paid volunteering days in support of our main charitable partner. What you’ll be doing Reporting to the Customer Relations Team Leader, you will focus on delivering good outcomes for customers by treating them fairly, providing clear communication and addressing their needs efficiently. You will follow DISP, CONC, FCA, GDPR & FOS regulations, ensuring all processes align with best practices. You will thoroughly investigate customer concerns, document findings, and deliver resolutions that meet regulatory standards and the principals of fairness. You will also identify and report root causes, helping Lantern continuously improve its processes to prevent repeat issues and enhance the overall customer experience. A bit about you * Minimum 2 years’ experience in a complaints’ role with a financial services business. * Solid understanding of FCA DISP rules, with particular reference to DISP 1.4 and DISP 1.6. * Excellent written and verbal communications skills. * Ability to interpret and analyse information. * Excellent investigatory skills. * Ability to prioritise own workloads. * Adaptable to change. A bit about Lantern We’re excited to be opening our prestigious new offices in Leeds city centre as we continue to grow as a company. With 3 offices across the UK already and soon to grow our estate, now is the time to be joining us in our exciting journey. Our focus is to provide customers with a great experience as we support them to freedom from debt and providing client services on an outsource basis to support their direct customers who have found themselves in financial difficulty. We’re proud to be known as a safe pair of hands, winning many accolades including Investor in Customers and Investors in People GOLD as well as lots of other industry awards for innovation, engagement and customer service. Have a read of our Trust Pilot reviews on what customers say about us, but also for you, you’ll want to know what it’s like to work at Lantern so take a look at Glassdoor or Indeed to see what colleagues are saying too! We’re committed to equality, diversity and inclusion so we’ll collect your data for monitoring purposes. All offers of employment will be subject to satisfactory background checks, including but not limited to; employment references, a DBS (basic) and a credit file search

The Royal College of Physicians is recruiting a Marketing and Membership Engagement Officer. As part of the Membership Engagement team, you will use your marketing skills to support the recruitment of new RCP members and develop our relationship with current members to ensure they feel valued and su

We are seeking a Community Engagement Officer to join our Leisure Healthy Lifestyles & Communities team.

Skills Knowledge and Expertise.We are a Further Education College and University Centre offering a range of full and part time courses employing over 600 staff on our campuses in Rochdale and Middleton situated to the north-east of Manchester.Both campuses have ample free parking and subsidised rest

Community Engagement and Events Officer. You will also lead on marketing and promotional activity for The Regal helping to boost engagement awareness and business growth.

Do you enjoy working in a fast-paced environment with a diverse range of people to work with residents to come up with solutions and improve services The Engagement Officer role is all about supporting strong community engagement and involving residents in shaping our Housing service.

Student Support - Guidance & Admissions.Cross College (Maidstone & Gillingham).Main Responsibilities and Duties:.A GOOD local College for Maidstone and Medway.Every year over 6000 students from Medway Maidstone and beyond choose MidKent College to continue their studies and prepare for their

As aCustomer Influence and Engagement Officer atAmplius you willplay a key role in strengthening our approach to customer voice ensuring customers have meaningful opportunities to shape services and us meet the Regulator of Social Housings Transparency Influence and Accountability standard by devel

Community Health & Engagement Officer. Were looking for a Community Health & Engagement Officer to build meaningful partnerships with local charities, amplify lived experiences and ensure our service reflects the real needs of East Sussex communities.

Social Media and Engagement Officer.

We are seeking an enthusiastic Digital Engagement Officer to join a UK charity providing emotional and practical support to people affected by brain tumours. The post is a hybrid communications and support role, focused on increasing digital reach and engagement over a 12 month period.

The Royal College of Physicians is recruiting a Marketing and Membership Engagement Officer. As part of the Membership Engagement team, you will use your marketing skills to support the recruitment of new RCP members and develop our relationship with current members to ensure they feel valued and su

Customer Influence and Engagement OfficerBoston, Lincolnshire (Hybrid Working)£35,604. As a Customer Influence and Engagement Officer at Amplius, you will play a key role in strengthening our approach to customer voice, ensuring customers have meaningful opportunities to shape services and.

Community Engagement & Marketing Officer Location: Teachers Credit Union Limited, Belfast Hours: 20 hours per week Salary: £31,280 per annum (pro-rata) Contract: Permanent (subject to six-month probationary period) Reporting To: Credit Union Manager ABOUT THE ROLE Teachers Credit Union Limited

A regional educational institution is seeking a First Nations Engagement and Pathways Officer to guide students towards meaningful vocational and educational pathways.

A local cycling advocacy organization is seeking a Communications Officer to enhance its messaging and outreach efforts across various media channels. Join us to help promote a sustainable future through increased cycling engagement.

It’s a really exciting time to join the Heathier You NHS Diabetes Prevention Programme throughout Cambridgeshire and Peterborough, as we’re looking for an Engagement and Partnership Officer to join the team!. As Engagement and Partnership Officer you will be responsible for promoting the program

We are seeking an enthusiastic Digital Engagement Officer to join a UK charity providing emotional and practical support to people affected by brain tumours. Other roles you may have experience of could include: Digital Communications Assistant, Social Media Assistant, Marketing Assistant, Content A

A prominent UK university located in Leeds is seeking an Alumni Stewardship Officer to enhance alumni engagement and manage essential data processes.

You will lead school recruitment and engagement, support trial operations, and ensure high-quality programme delivery. Nurturing school engagement through calls, emails, and webinars. Have strong communication and stakeholder engagement skills.

Civic Engagement Data & Intelligence Officer. To achieve this we are looking to bring greater clarity, alignment and visibility to all our civic activity, including engagement with local and combined authorities; SMEs; large corporates; public and third‑sector organisations, schools; FE and other

As Digital Engagement Officer, you'll work flexibly across teams to deliver digital marketing campaigns and supporter engagement activities. The Digital Engagement Officer plays a key role in supporting the delivery of the digital elements of our public engagement strategy. What skills do I need to

A prominent educational institution in Leeds seeks a Civic Engagement Data & Intelligence Officer. This part-time entry-level role focuses on analyzing civic engagement and partnerships, supporting the university's mission to make a societal impact.

The TUC is recruiting an Employment Rights Act Engagement Officer to play a key role in promoting one of the most important advances in workplace rights in a generation. This is an exciting opportunity for someone who enjoys communication, organisation and engagement, and wants to make a tangible di

A local government in Greater London is looking for a Membership Sales Officer who will drive membership growth and engagement.

Provide occasional cover or deputise for the Senior Communications and Engagement Officer and/or Communications and Engagement Manager in appropriate circumstances. The Communications and Engagement Officer plays a vital role in the Comms and Engagement Team. Above all, the Communications and Engage

The Communications and Engagement Officer will also be responsible for delivering/co‑delivering a range of engagement events and activities within the Communications & Engagement programme, which can include both curricular and co‑curricular work. Co‑deliver engagement events and activities wi