Branch Manager
16 hours ago
Derby
Branch Manager - Freight Forwarding Role Purpose The Branch Manager is accountable for the overall performance, profitability, and operational leadership of the East Midlands freight forwarding branch. This role carries full P&L responsibility, ensuring the branch operates efficiently, grows revenue, delivers exceptional customer service, and aligns with Nippon Express strategic objectives. The role requires a commercially astute leader capable of driving operational excellence, developing high-performing teams, and strengthening the branch’s market position across air, ocean, and road freight services. Key Responsibilities Branch Leadership • Lead, develop, and inspire a high-performing branch team across operations, customer service, and administration., • Create a culture of accountability, collaboration, and continuous improvement., • Provide visible, hands-on leadership within the branch., • Ensure alignment with Nippon Express values, policies, and operational standards. P&L Ownership • Hold full responsibility for branch P&L performance., • Deliver against revenue, margin, and cost targets., • Monitor and control branch overheads and operational costs., • Produce and present monthly financial performance reports and forecasts., • Identify and implement cost-efficiency initiatives and productivity improvements. Commercial Performance • Drive branch growth through customer retention, development, and new business collaboration with sales teams., • Maintain strong relationships with key customers and strategic partners., • Ensure pricing discipline and margin protection across all freight products., • Support regional and national commercial strategy execution. Operational Excellence • Ensure efficient and compliant freight forwarding operations across air, ocean, and road., • Maintain high standards of service delivery, compliance, and process consistency., • Monitor KPIs, service levels, and operational productivity., • Address operational risks proactively. Stakeholder Management • Act as the senior Nippon Express representative for the East Midlands branch., • Collaborate with Finance, HR, Sales, and Product teams., • Provide regular performance updates to UK leadership. Skills & Experience • Proven branch or operations leadership experience within freight forwarding or logistics, • Strong financial and commercial acumen with P&L responsibility, • Demonstrated ability to lead and develop teams, • Experience managing multi-modal freight operations, • Strong decision-making and problem-solving capability, • Excellent stakeholder management and communication skills, • Results-driven leadership style Leadership Profile The successful candidate will be: • A visible and credible leader, • Commercially driven and financially accountable, • Operationally strong and performance focused, • Comfortable working in a fast-paced logistics environment, • Able to balance strategic thinking with day-to-day execution