Facilities Manager
15 days ago
Reading
Job title: Workplace Experience Manager Department: People Reports to: Head of People Transformation and Projects Work Location: Reading, with occasional travel to London, Hamilton and York Job Purpose As we bring Trustmarque Group and Ultima Business Solutions together, the Workplace Experience Manager will play a pivotal role in shaping the foundation of our workplace experience across all UK and international locations. This role blends facilities management, employee engagement, and workplace operations, ensuring our offices foster a unified culture of collaboration, high performance and belonging. You will be responsible for developing the workplace experience strategy, overseeing day-to-day facilities operations, and driving initiatives that make our people feel proud of where they work. This is a newly created role, ideal for someone who can balance operational discipline with creativity and a strong people-first mindset. Key Accountabilities • Oversee day-to-day management of all office sites, ensuring safe, compliant and efficient operations., • Manage relationships with landlords, contractors, maintenance providers and security services., • Conduct regular audits of office utilisation, compliance, equipment and building standards., • Maintain, monitor and improve workplace processes, SLAs, and service quality., • Support office moves, redesigns and workplace configuration projects., • Ensure full compliance with UK H&S legislation and internal policies, including risk assessments and building checks., • Maintain business continuity standards across physical sites (e.g., fire safety, first aid cover, emergency procedures)., • Collaborate with Sustainability and GRC teams to implement environmentally responsible practices, • Manage all workplace-related contracts and supplier relationships, ensuring cost-effectiveness and quality., • Oversee workplace budgets, forecasting and spend tracking., • Create and embed an “Office Proud” ethos across all MergeCo locations., • Partner with Internal Comms, L&D, ERGs and the People team to activate culture and engagement initiatives in the workplace., • Plan and deliver onsite staff events and activities in line with the wider People strategy, • Provide leadership with workplace trends, utilisation data and recommendations to support a hybrid working approach. Person Specification Professional Experience, Skills and Attributes • Proven experience in facilities management, workplace operations, or employee experience roles (ideally multi-site)., • Strong knowledge of health & safety compliance, building operations, and contractor management., • Excellent stakeholder management skills, with the ability to influence at all levels., • Passion for culture, engagement and employee experience., • Highly organised and operationally disciplined, • Ability to design and deliver workplace initiatives that drive connection and collaboration., • Strong communication skills, both written and verbal., • Knowledge of basic budgeting and procurement processes., • Comfortable navigating change and ambiguity in a fast-paced environment., • Experience within a scaling or transforming business, ideally post-merger is desirable