First line support jobs in London - Page 7Create job alerts

Legal Receptionist A fantastic opportunity for a polished Legal Receptionist to become the first point of contact for visitors and clients at a leading global law firm – where they invest in your ongoing training and development to help you thrive in your role from day one. \n • Salary to £32,500, • Superb employee benefits, • Sabbatical leave after 5 years’ service, • Gym fee subsidy, • Bonus schemes, • Answer calls promptly and professionally, • Deliver a five-star welcome to visitors, occupiers, and clients, • Manage visitor sign-in in line with security procedures, • Coordinate meeting room bookings using internal systems, • Provide audio-visual support for meetings and events (full training provided), • Set up conference rooms and equipment, including laptops, screens, projectors, and video conferencing tools, • Proven experience in customer service within a corporate setting, • Strong IT skills, including Microsoft Office (knowledge of Manhattan Datacraft is desirable), • Excellent verbal communication and interpersonal skills, • Experience in AV/IT support (desirable but not essential)

Role - Group Financial Crime Senior Manager - Anti-Bribery & Corruption Who are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 22,000 employees spanning over 100 countries. Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden. Why work at Howden? We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. What is the role? The Group Financial Crime Senior Manager/Director is responsible for the strategic leadership and oversight of the ABC and fraud frameworks and controls across the Howden Group. The roleholder will be responsible for ensuring the Group’s ABC and fraud frameworks are fit for purpose, meeting all legal requirements and following best practices; ensuring that the frameworks and associated controls are implemented consistently across the Group through direct liaison and support for divisions globally. This is a senior role, suited to someone with a strong subject matter expertise of ABC and fraud controls in financial services, ideally within an insurance intermediary business model, a thorough understanding of relevant ABC and fraud legislation and experience of working to the standards required of a UK and US public listed entity. What will you be doing? Planning and Strategy: • Enhance and implement a robust but proportionate Group ABC and anti-fraud framework., • Support divisions and entities with the local roll out of ABC and anti-fraud minimum standards., • Continue to oversee the ABC and anti-fraud frameworks to ensure they remain fit for purpose in line with all relevant legislation, guidance and industry best practice and standards., • Oversee and support businesses to enhance their ABC and anti-fraud control environments in line with the standards required of a UK and/or US public listed entity. People Management/Personal Development: • Support the Group Head of Financial Crime to foster a culture of employee engagement and role modelling, encouraging and rewarding essential behaviours and maintaining a high level of personal and professional confidence., • Support with the development of the Group Financial Crime Team to ensure the required standards of performance are met across the team, and that the professional and personal development of team members reporting into the Group Financial Crime Senior Manager/Director increases their capability and effectiveness., • Ensure there are effective succession plans in place and actively develops team members to provide future successors., • Actively undertakes personal development to ensure up to date knowledge and understanding of best practice. Governance, Monitoring & Reporting: • Represent ABC and fraud risks effectively at appropriate Governance Committees, including applicable reporting requirements., • Oversee the ongoing enhancement and implementation of Global ABC and Anti-Fraud Minimum Standards and communicate changes, and potential impacts, effectively., • Provide oversight, guidance and support to divisions in respect of ABC and fraud issues and controls., • Act as the main escalation point for divisional financial crime officers for any ABC and fraud matters., • Perform horizon scanning for any ABC and fraud related matters. Key Regulatory Responsibilities: • Work with the divisions to implement ABC and fraud risk assessments and collate the outputs into a Group focused report., • Play a leading role in any ABC or fraud related projects for the Group., • When required liaise with regulators concerning ABC and fraud matters., • Support the divisions with investigating any live issues related to bribery and corruption and/or fraud. Technical Knowledge: • Deep understanding of relevant legislation including the UK Bribery Act 2010, the US Foreign Corrupt Practices Act, the Economic Crime and Corporate Transparency Act 2023 and the UK Fraud Act 2006., • An understanding of other bribery legislation, such as Sapin II and the US Foreign Extortion Prevention Act would be an advantage., • Understanding of best practices within insurance for ABC and fraud processes and controls. What are we looking for? • Extensive experience in financial crime roles, with a focus on 2nd line advisory, • Direct experience of leading an ABC framework for a large, multinational organisation, • Experience of designing and implementing internal and external anti-fraud controls, • Experience in performing enterprise-wide financial crime risk assessments, • Deep understanding of insurance business models (retail/wholesale/reinsurance etc.), • Ideally has experience of ABC and fraud controls in a UK and/or US listed environment, • Able to think strategically and show leadership as a senior member of the Group Financial Crime Team, • Cross-cultural leadership and collaboration skills, • Strong ethical compass and ability to drive ‘tone from the top’, • Excellent communication and stakeholder management skills, • Actively listens to the views of colleagues/business leaders/key stakeholders and building effective relationships but also has the strength of character to challenge where required to ensure operational excellence, • Ability to diagnose problems quickly and have foresight into potential issues, • A team player, able to contribute significantly to the successful functioning of the Group Financial Crime Team, • High level of emotional intelligence, • High degree of resilience and tenacity What do we offer in return? A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives. Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us: • Our successes have all come from someone brave enough to try something new, • We support each other, in the small everyday moments and the bigger challenges, • We are determined to make a positive difference, at work and beyond We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Advertising Executive The role in a nutshell: As an Advertising Executive you will be responsible for managing client relationships and executing advertising strategies across Amazon Sponsored Ads and Amazon DSP. Your role will be centred around building long term relationships with our clients, advising, executing and reporting on advertising strategies based on agreed commercial targets. A bit about us: Toucan is a full-service Amazon agency (based in the UK, NAM & APAC) and an Amazon Advertising Advanced partner that supports brands to accelerate their businesses globally. We specialise in Amazon strategy, Sponsored Advertising, programmatic DSP advertising and content creation (static and video) We are proud to say that we are working with some of the biggest brands in FMCG, grocery, sports nutrition, healthcare, and beauty, just to name a few. We handle Amazon revenue in excess of £100M globally, and this is rapidly growing. You will be working with a highly motivated, supportive team and we are eager for an individual to come in with a ‘can-do’ attitude and the desire to learn and add value wherever possible. Key Responsibilities: The role involves liaising with senior stakeholders, helping to maintain and build positive client relationships whilst delivering success for our clients in their advertising objectives. You will be: • Working and planning with clients on their Amazon advertising strategy [Sponsored Ads and Amazon DSP], • Managing client budgets, and executing advertising campaigns in line with agreed KPIs, • Liaising with Amazon Vendor/Seller Managers, and wider account management team, • Reporting on campaign performance, • Supporting brands with expansion into Amazon DSP and advertising in new marketplaces, • Regularly meeting with clients, • Networking with clients and industry members to gain new leads and opportunities Skills/Requirements: • University degree or relevant business experience, • Previous client management experience, • Confident and ambitious candidate that enjoys networking and building strong relationships, • Hardworking, flexible and has a can-do attitude, • Good working knowledge of Microsoft products; Excel, Powerpoint, Word, • Excellent organisational skills and an ability to work in both a team and individually, • High-energy and self motivated, • English C2 level (Required) By joining Toucan, you will: • Benefit from our flexible working policy., • Have the option to work remotely for up to 3 weeks from any country in the world., • Get your birthday off every year!, • Receive comprehensive and ongoing training and development., • Be part of a rapidly growing agency, with the opportunity to shape your role, • Gain an in-depth understanding of ecommerce and the way Amazon operates., • Be part of a successful and dynamic team with a friendly and entrepreneurial culture, • Impact the wider business performance with visible results. OUR VALUES Here at Toucan, we take our company values seriously. CURIOSITY • We foster personal development, • We are always learning, • We constantly ask questions, • We want to continuously improve ourselves, the company and our client’s business AMBITION • We want to succeed, • We set high targets for ourselves, our team and the company, • We give 100% to everything we do ENTREPRENEURIAL SPIRIT • We use our initiative and try to find solutions first, • We figure out new ways of doing things, • We innovate, • We don’t accept the status quo, • We always look to add value PEOPLE FIRST • We are authentic – we our ourselves, • We respect other’s time, • We support each other’s lives outside of work, • We treat everyone as an individual and respect their differences, • We get to know the people we work with, • We don’t operate a one size fits all policy COLLABORATION • We are one team – we unite to deliver results, • We have a positive attitude – it’s contagious, • We motivate others, • We boost others OUR EQUAL RIGHTS POLICY It is our policy not to discriminate against our employees on the basis of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or maternity or trade union membership or the fact that they are a part-time worker or a fixed-term employee.

Role – Group Head of Sanctions & AML Who are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 100 countries. Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden. Why work at Howden? We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. What is the role? The Group Head of AML & Sanctions is responsible for the strategic leadership and oversight of the AML and sanctions frameworks and controls across the Howden Group. The role holder will be responsible for ensuring the Group’s sanctions and AML frameworks are fit for purpose, meeting all legal requirements and following best practices; ensuring that the frameworks and associated controls are implemented consistently across the Group through direct liaison and support for divisions globally. This is a senior role, suited to someone with a strong subject matter expertise of AML and sanctions controls in financial services, ideally within an insurance intermediary business model, a thorough understanding of relevant AML and sanctions legislation and experience of working to the standards required of a UK and US public listed entity. What will you be doing? Planning and Strategy: • Enhance and implement a robust but proportionate Group sanctions and AML framework., • Support divisions and entities with the local roll out of sanctions and AML standards., • Continue to oversee the sanctions and AML frameworks to ensure they remain fit for purpose in line with all relevant legislation, guidance and industry best practice and standards., • Oversee and support businesses to enhance their sanctions and AML control environments in line with the standards required of a UK and/or US public listed entity. People Management/Personal Development: • Support the Group Head of Financial Crime to foster a culture of employee engagement and role modelling, encouraging and rewarding essential behaviours and maintaining a high level of personal and professional confidence., • Support with the development of the Group Financial Crime Team to ensure the required standards of performance are met across the team, and that the professional and personal development of team members reporting into the Group Financial Crime Senior Manager/Director increases their capability and effectiveness., • Ensure there are effective succession plans in place and actively develops team members to provide future successors., • Actively undertakes personal development to ensure up to date knowledge and understanding of best practice. Governance, Monitoring & Reporting: • Represent sanctions and money laundering risks effectively at appropriate Governance Committees, including applicable reporting requirements., • Oversee the ongoing enhancement and implementation of Global Sanctions and AML/Counter-Terrorist Financing Minimum Standards and communicate changes, and potential impacts, effectively., • Provide oversight, guidance and support to divisions in respect of sanctions and AML issues and controls., • Act as the main escalation point for divisional financial crime officers for any sanctions and AML matters., • Perform horizon scanning for any sanctions and AML related matters. Key Regulatory Responsibilities: • Work with the divisions to implement sanctions and AML risk assessments and collate the outputs into a Group focused report., • Play a leading role in any sanctions or AML related projects for the Group., • When required liaise with regulators concerning sanctions and AML matters., • Support the divisions with investigating any live issues related to sanctions, money laundering and/or counter-terrorist financing. Technical Knowledge: • Deep understanding of relevant legislation including UK, US, EU and UN sanctions laws, the UK Money Laundering Regulations and the UK Proceeds of Crime Act., • An understanding of other relevant legislation, such as the US Bank Secrecy Act, would be an advantage., • Understanding of best practices within insurance for sanctions and AML processes and controls. What are we looking for? • Experience of leading an AML framework for a large, multinational organisation, • Minimum 12 years experience in financial crime roles, with a focus on 2nd line advisory, • Direct experience of leading a sanctions framework for a large, multinational organisation, • Experience in performing enterprise-wide financial crime risk assessments, • Deep understanding of insurance business models (retail/wholesale/reinsurance etc.), • Ideally has experience of sanctions and AML controls in a UK and/or US listed environment, • Able to think strategically and show leadership as a senior member of the Group Financial Crime Team, • Cross-cultural leadership and collaboration skills, • Strong ethical compass and ability to drive ‘tone from the top’, • Excellent communication and stakeholder management skills, • Actively listens to the views of colleagues/business leaders/key stakeholders and building effective relationships but also has the strength of character to challenge where required to ensure operational excellence, • Ability to diagnose problems quickly and have foresight into potential issues, • A team player, able to contribute significantly to the successful functioning of the Group Financial Crime Team, • High level of emotional intelligence, • High degree of resilience and tenacity What do we offer in return? A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives. Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us: • Our successes have all come from someone brave enough to try something new, • We support each other, in the small everyday moments and the bigger challenges, • We are determined to make a positive difference, at work and beyond We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances. Our sustainability promise We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work ___.

HR Administrator | 3-Month Contract | London - Hybrid 3 days | £130 per day We are looking for an organised and proactive HR Administrator to join our HR team on a 3-month contract, supporting the delivery of core people processes across the business. This is a fantastic opportunity for someone with 6–12 months+ HR administration experience and hands-on exposure to Workday, looking to build on their HR career in a fast-paced, collaborative environment. Reporting into the HR team, you will play a key role in ensuring smooth day-to-day HR operations, supporting the employee lifecycle, maintaining accurate records, and providing first-line support to managers and employees. This role would suit someone who is detail-oriented, highly organised, and comfortable managing multiple priorities while delivering a high standard of service. Key Responsibilities • Provide day-to-day administrative support across the full employee lifecycle (starters, leavers, contract changes, onboarding)., • Maintain and update employee records within Workday, ensuring accuracy and compliance., • Support onboarding processes, including issuing contracts, coordinating inductions, and managing documentation., • Act as a first point of contact for HR-related queries from employees and managers., • Support payroll processes by collating and providing accurate employee data., • Assist with benefits administration and employee documentation., • Support the wider HR team with ad hoc projects and administration tasks. Skills & Experience • Minimum 6–12 months’ experience in an HR Administration, HR Assistant, or similar role., • Hands-on experience using Workday (essential)., • Strong administrative skills with excellent attention to detail., • Good understanding of HR processes and employee lifecycle administration., • Experience maintaining confidential employee records and HR data., • Strong organisational skills and ability to manage multiple priorities., • Good communication skills with a professional and approachable manner., • Ability to handle sensitive and confidential information with discretion., • Knowledge of UK employment practices is desirable., • Chartered Institute of Personnel and Development Level 3 (or working towards) would be advantageous but not essential. This is an excellent opportunity to join a supportive HR team and make an immediate impact in a busy and people-focused environment.

Remote Nordic Language Speaking Customer Service Representative (Maternity Cover) Location: Working from Home, Laptop will be provided. Department: Customer Service – Vision Contract Options: 12 Month Agency Assignment Hours: Full-time, 37 hours per week, Monday to Friday. You may be required to work some UK bank holidays and take Nordic bank holidays instead, in line with business requirements. Pay Rate: £12.87 per hour Reports to: Customer Service Team Leader Job Description Manpower is proud to be partnering with Johnson & Johnson Vision, to recruit a Customer Service Representative to support the Nordic market within the Customer Service team. This is an exciting opportunity to join a high-performing, customer-focused environment, supporting customers across multiple Nordic regions. You will act as a key point of contact, managing orders, enquiries, and customer interactions while delivering exceptional service in line with departmental service level agreements. The successful candidate will play a critical role in ensuring a seamless customer experience, taking full ownership of queries and driving first-contact resolution wherever possible. Important: This role is 100% remote. You must have a reliable internet connection and be able to communicate effectively with team members throughout working hours. You should be comfortable working independently, while maintaining a high level of accountability and ownership for your work. Key Responsibilities • Process customer orders, enquiries, and complaints via telephone and email., • Manage inbound and outbound customer communications effectively., • Maintain SLA performance and contribute to EMEA KPI targets., • Log and manage customer interactions accurately using CRM systems., • Manage manual processes for failed EDI and eCommerce orders., • Support automation initiatives and process improvements across systems., • Handle credit and debit note processing and account amendments., • Manage returns and recall processes in line with procedures., • Build strong relationships with customers and internal stakeholders., • Support commercial, sales, and marketing teams with customer insights and service delivery., • Contribute to continuous improvement and business initiatives. About You You’ll be a proactive and customer-focused individual with strong communication skills and the ability to thrive in a fast-paced, high-volume environment. You’ll take ownership of your work and demonstrate a strong commitment to delivering excellent customer service. Essential Skills & Experience: • Experience in a customer service role (telephone-based preferred)., • Fluent in English, Swedish and Finnish/or Finnish only as preferred language but other Nordic languages could be of interest as well., • Strong communication skills, both written and verbal., • Customer-first mindset with a proactive approach to problem solving., • Ability to work under pressure in a fast-paced environment., • Strong organisational, numerical, and administrative skills., • Good IT skills and experience with data entry and CRM systems., • Knowledge of SAP systems., • Proficiency in Microsoft Office., • Additional EMEA language skills., • Experience or knowledge of the Eye Care Profession (ECP). Why Join Us? At Johnson & Johnson Vision, you’ll be part of a global organisation committed to improving lives through innovation in eye health. You’ll join a diverse and inclusive team where your contribution truly matters, with opportunities to grow your career and make a meaningful impact. Guided by Our Credo values, Johnson & Johnson fosters an environment where you can bring your whole self to work and thrive both professionally and personally. Please note as part of screening, you will be required to undertake a written and vocal language assessment Interested? If you’re ready to work in a fully remote role, and have the required language skills and experience, we’d love to hear from you. Please note: • This role does not offer visa sponsorship. Applicants must have an existing right to work in the UK.

Exciting opportunity with our client to help build global infrastructure and teams from the ground up. What makes this especially compelling is that you’re not just stepping into a role—you’re helping shape how the business operates moving forward, with real visibility and impact. It’s a chance to be part of a well-known global brand at a pivotal moment of transformation and growth. Role Overview The Vendor Manager is responsible for end‑to‑end governance of the outsourced P&C shared services provider, with primary accountability for the Accenture relationship and for bringing together services across the broader P&C vendor landscape so that employees, line managers, and senior leaders experience a coherent support model. The role will design and run the vendor management framework covering SLAs, KPIs, service reviews, and continuous improvement across all P&C shared services in scope (e.g., case management, payroll processing oversight, data maintenance, time & attendance, and query management). Key Responsibilities • Establish and maintain the vendor governance model (cadence, forums, escalation paths) for P&C shared services, aligned to broader JVCo vendor management standards., • Own the Accenture contract from a business perspective, including service schedules, SLAs, KPIs, and change control; proactively monitor scope changes and service consumption to ensure the business is receiving good value for money, working closely with Procurement, Legal, and Finance as needed., • Identify where scope, volumes, or service mix have shifted versus baseline assumptions, and flag commercial and performance implications to Procurement and Finance so they can lead any required renegotiations or commercial actions., • Monitor operational performance and service quality using agreed metrics and reporting; drive root-cause analysis and remediation plans for incidents and SLA breaches., • Oversee service dependencies, handoffs, and issue resolution across the broader P&C vendor ecosystem — including providers such as Accenture, benefits providers, recruiting, and other third parties interfacing with HR operations or the HRIS — to ensure clear accountability, minimal service gaps, and effective end-to-end delivery, • Act as primary point of contact between P&C, local country teams, and Accenture for shared services topics, owning day‑to‑day issue management and escalation, and ensuring issues are triaged, prioritized, and resolved within agreed timelines., • Coordinate with TSA owners to ensure clear separation of responsibilities between TSA‑delivered services, Accenture‑delivered services, and third-party delivery services, and to plan and execute TSA exit, actively managing periods of overlap between vendors/systems and minimizing handoff risk., • Lead service transition activities as additional countries or processes move into the outsourced model, including readiness checks, knowledge transfer, and stabilization support., • Identify and prioritize continuous improvement opportunities (e.g., standardization, automation, defect reduction) in partnership with Accenture and internal stakeholders., • Provide regular reporting and insight to the VP of Shared Services and P&C leadership on vendor performance, risk, and improvement initiatives., • Support audit, compliance, and risk management activities related to outsourced HR operations, ensuring appropriate controls, documentation, and data protection are in place. Experience & Qualifications • Proven experience managing large HR or shared services vendors (preferably including BPO providers such as Accenture, ADP, or similar), with clear accountability for SLAs, KPIs, and commercial outcomes., • Strong background in HR shared services or global business services, with understanding of core HR, payroll, case management, and data maintenance processes., • Experience operating in separation / TSA or complex multi‑vendor environments, including managing handoffs, escalations, and service transitions across parties., • Demonstrated ability to build and run governance frameworks (service reviews, performance dashboards, issue and risk logs) and to drive continuous improvement with external partners., • Excellent stakeholder management and communication skills, capable of challenging both internal leaders and vendor teams while maintaining constructive, solution‑oriented relationships. Goals First 30 days • Build a detailed understanding of the Accenture contract, service catalog, SLAs, and current performance., • Map all stakeholders (P&C, Finance, Digital, country HR, TSA teams) and clarify points of contact and escalation paths., • Review existing reporting, incident logs, and process documentation to understand current issues and risks. First 60 days • Stand up the vendor governance rhythm (e.g., weekly operational huddles, monthly service reviews, quarterly steering) with clear agendas and outputs., • Confirm and, where needed, refine KPI/SLA definitions and reporting to ensure they reflect Day 1 realities and business priorities., • Implement an issue and risk register for Accenture-delivered services, including agreed ownership and timelines for remediation. First 90 days • Deliver a consolidated view of vendor performance and key risks to the VP of Shared Services and P&C leadership, with clear improvement priorities., • Launch at least one structured continuous improvement initiative with Accenture (e.g., reducing ticket rework, improving data quality, or accelerating turnaround times)., • Define a roadmap for evolving the outsourced model over Year 1 (e.g., scope adjustments, automation opportunities, potential location/cost optimizations). What Makes This Opportunity Unique • Iconic brand: Help shape the operational and financial foundation of a globally known lubricants brand with strong marketing visibility (including motorsports and OEM partnerships)., • Greenfield build within a carve‑out: Be part of creating a new standalone P&C shared services model almost from scratch, with the ability to influence processes, standards, and ways of working rather than inheriting a legacy operation., • High-impact, enterprise-wide remit: The quality of the Accenture partnership directly affects every employee’s experience of payroll, HR transactions, and case management across countries., • Exposure to senior leadership and investors: Operate at the intersection of P&C, Finance, Digital, and the PE sponsor, with direct line of sight to decisions on cost, service, and future-state operating model., • Complex global outsourcing environment: Gain experience managing a multi-country, multi-process HR outsourcing arrangement in a highly dynamic, TSA-driven environment—building a career story that combines HR, operations, and commercial vendor management.

WHO WE ARE We're In Your Dreams. We design beauty experiences for the brands shaping culture. That's looked like American Express at Coachella, Vodafone at Glastonbury, Sol de Janeiro taking over the O2, and activations for Dyson, YouTube, Sephora, Spotify and Nike. We sit at the intersection of beauty, wellness and considered partnerships — and we hold a 95% repeat client rate because we care about every detail. We're a small, tight team based in Shoreditch. We're scaling. This is one of the most important hires we're making this year. THE ROLE We're hiring an Events & Operations Coordinator to support the Founder and wider team across day-to-day operations, event delivery and client communications. This is a broad, hands-on role. One week you're prepping a pitch deck for a global brand; the next you're on-site at an event running a kit list and managing a team. It suits someone early in their career who is highly organised, takes real ownership of their work, and wants genuine exposure to how a creative agency operates — from the studio to the event floor. We're looking for someone who spots what needs doing and does it, without waiting to be asked. You'll report directly to the Founder, with mentorship and visibility from day one. KEY RESPONSIBILITIES — Support the Founder with scheduling, inbox management and daily logistics — Prepare client-facing decks, reports and documents to a high standard — Maintain internal systems, files and databases — Liaise with venues, suppliers, talent and partners across the full event lifecycle — Manage event materials, kit lists, packing and shipments — Be on-site at key events to support with set-up, delivery and close-down — Support the briefing and coordination of freelance talent on event days — Handle client follow-ups, post-event communications and feedback collation — Serve as a first point of contact for incoming queries, internal and external MINIMUM QUALIFICATIONS — Strong organisational skills with a proven ability to manage competing priorities — Clear and professional communicator, written and verbal — Confident with Google Workspace and Excel — Reliable, proactive and comfortable working in a small, fast-moving team — Genuine interest in beauty, culture or the creative industries — Right to work in the UK DESIRABLE — Previous experience in events, production or administration — Familiarity with beauty, fashion or experiential marketing — Experience coordinating freelancers or teams on-site — Full UK driving licence WHAT WE OFFER — Based at Soho House's coworking space in Shoreditch — free snacks, breakfast and an incredible location — £29,000 per annum, with salary review at six months — Commission and bonus opportunities — 25 days annual leave plus bank holidays — Direct mentorship from the Founder in a growing creative business — On-site at some of the most exciting brand events in the world — Coachella, Glastonbury, BST Hyde Park WORKING PATTERN Full-time, in-office at Soho Works Shoreditch. Start date: ASAP. DIVERSITY & RESPONSE In Your Dreams is committed to building a diverse team and we welcome applications from all backgrounds. We respond to all applications within two weeks. TO APPLY Send your CV and a short note (no formal cover letter — just tell us why this role) to . • Subject line: Events & Operations Coordinator — [Your Name]

Service Assurance Analyst Location: Office-based – London Hours: Monday – Friday, 9am – 5pm Salary: £45,000 - £48,000 Role Overview The Service Assurance Analyst is responsible for providing advanced technical support and maintaining service stability across business-critical systems. The role ensures incidents and service requests are resolved efficiently while maintaining high levels of service availability and end-user satisfaction. The role involves diagnosing complex issues, supporting infrastructure and applications, contributing to root cause analysis, and ensuring services meet agreed service levels and operational standards. Key Responsibilities: Incident & Problem Management • Act as the primary owner of incidents and service requests from initiation to resolution., • Diagnose and resolve complex technical issues across applications, systems, and infrastructure., • Perform root cause analysis for recurring incidents and contribute to problem management processes., • Ensure incidents are managed in accordance with best practices and defined service levels. Service Assurance & Monitoring • Monitor the health and availability of critical systems and services., • Investigate service alerts and proactively resolve potential issues before impacting users., • Maintain service performance and ensure systems meet availability targets. Technical Support Provide technical support for: • Hosted and on-premises Windows environments, • Cloud-based productivity suites, • Identity and access management platforms, • Mobile device management solutions, • Automation and process platforms, • Business process management systems, • Network connectivity issues, • Line-of-business applications, • Endpoint and device management, • Infrastructure components including servers, storage, networking, and security systems Collaboration & Escalation • Collaborate with internal teams and third-party service providers to investigate and resolve complex issues., • Escalate incidents to senior engineers where necessary while maintaining ownership and communication., • Participate in major incident management processes. Service Improvement • Identify opportunities to improve system reliability and service delivery., • Create and maintain knowledge base articles, technical documentation, and asset registers., • Assist with system upgrades, patches, and maintenance activities. User & Stakeholder Communication • Provide clear updates to users and stakeholders regarding incident progress., • Deliver a high standard of customer service when supporting users. Skills & Experience: Essential • Experience providing first- and second-line IT support or service desk functions., • Strong troubleshooting and diagnostic skills., • Experience with IT service management tools., • Knowledge of IT service management frameworks (e.g., incident, problem, and change processes). Highly Desirable • Experience working in regulated environments., • Experience supporting:, • Cloud-hosted and virtual desktop environments, • On-premises server and desktop environments, • Directory and identity management systems, • Mobile device management solutions, • Cloud-based productivity platforms, • Networking fundamentals (e.g., DNS, DHCP, TCP/IP), • Ability to manage multiple incidents and priorities. Personal Attributes • Strong analytical and problem-solving skills., • Excellent communication skills., • Service-focused mindset., • Ability to work under pressure., • Team-oriented with strong collaboration skills. Qualifications • Qualification in IT, Computer Science, or a related field (desirable)., • Foundation-level IT service management certification (preferred)., • Relevant technical certifications (e.g., vendor or industry-recognised). Additional Information • Overtime may be required as needed., • Occasional out-of-hours work, including weekends or public holidays, may be required., • Occasional travel to other office locations may be required.

🚀 Hiring: Product Lead (D2C) I’m hiring a Product Lead for a profitable, emotionally‑led D2C scale-up with 15m+ lifetime users globally and 100k+ active subscribers. This is a senior, hands‑on role with end‑to‑end ownership of Product across iOS, Android and Web, focused on retention, repeat behaviour and customer experience. 💷 Salary £90-110,000 🕘 4.5 day work week 🏢 Hybrid (2 days per week in London) Why this is may interest you: • You'll lead product roadmap to improve first > second order conversion & grow the mobile app amongst customers to drive long‑term retention, • You'll speak to customers daily, implementing calendar integrations & make use of thoughtful AI to support personalised reminders, informed by past behaviour, • You'll head up Product, working closely with C-suite & line managing 2 people in a high-trust, emotionally-led environment If you’re a commercially minded Product Lead who enjoys ownership, proximity to customers, and building meaningful D2C products, I’d love to chat.

With over 20 Hospitality experiences worldwide, RH Hospitality continues to expand our distinguished portfolio of Restaurants within our Design Galleries globally. Our goal is to blur the line between home and hospitality, creating an integrated experience that engages our guests and immerses them in the RH lifestyle. RH is seeking a dedicated and service-minded Runner to support an elevated dining experience that reflects the highest standards of hospitality. As a Runner, you will play a vital role in connecting the kitchen and dining room, leading the presentation of RH’s culinary offerings and ensuring each dish is delivered with care, precision and timeliness. The ideal candidate is passionate about the guest experience, thrives in a collaborative environment and is committed to excellence in every detail. YOUR RESPONSIBILITIES • Create a warm and inviting experience by delivering First Class Service at all times, • Lead the delivery and presentation of dishes to guests, ensuring accuracy, timing, and quality, • Support the expediting process and maintain flow between the kitchen and dining room, • Maintain a curated and organized service environment, including the polishing area, service stations and expediting line, • Anticipate guest needs and assist with clearing, resetting, and maintaining tables throughout service, • Demonstrate a commitment to RH’s standards through personal presentation, menu knowledge and attention to detail, • Embrace a team-oriented mindset, championing the “Full Hands In, Full Hands Out” philosophy OUR REQUIREMENTS • 1 + years of experience in a fast-paced, guest-facing or culinary support role, • Proficiency in English is preferred, due to the international nature of our business and the need to communicate with global teams, • Candidates must have legal authorization to work in the country in which they are applying at the time of application, • Must meet the minimum legal age required to serve alcohol, work certain shifts, and/or perform the full scope of kitchen responsibilities, in accordance with local labor and safety regulations, • Flexibility to work weekends, holidays, and variable shifts as needed PHYSICAL REQUIREMENTS • Frequently lift and move up to 25 kg using appropriate equipment and techniques, • Comfortable standing and walking for extended periods of time, • Commitment to proper safety and sanitation practices in a commercial kitchen environment

With over 20 Hospitality experiences worldwide, RH Hospitality continues to expand our distinguished portfolio of Restaurants within our Design Galleries globally. Our goal is to blur the line between home and hospitality, creating an integrated experience that engages our guests and immerses them in the RH lifestyle. RH is seeking a knowledgeable and service-minded Bar & Coffee Associate to deliver a refined and elevated beverage experience that reflects the highest standards of hospitality. In this role, you will guide guests through each phase of their beverage journey, ensuring impeccable quality, consistency and presentation. The ideal candidate is passionate about expanding their expertise in wine, coffee and cocktails, and committed to delivering luxury service in a culture that fosters collaboration and continuous learning. YOUR RESPONSIBILITIES • Create a warm and inviting experience by delivering First Class Service that reflects RH’s standards of hospitality, • Prepare and present cocktails, wine, spirits, and coffee with consistent quality, accuracy, and attention to detail, • Uphold quality and consistency by adhering to RH’s recipe and service standards for all beverages, • Engage guests with informed, thoughtful guidance on beverage offerings, including pairings and seasonal selections, • Maintain the cleanliness, curation, and organization of the Bar, storage areas, and related service spaces, • Stock, replenish, and rotate bar inventory, including bottles, mixers, glassware, and garnishes, to support uninterrupted service, • Serve as a brand ambassador by engaging warmly with guests, modeling polished personal presentation, and demonstrating deep knowledge of RH’s full menu, with a focus on beverage offerings, • Support the flow of service with a “Full Hands In, Full Hands Out” mindset, anticipating guest and team needs and clearing service items as needed, • Partner with location leadership to perform regular beverage inventory and contribute to achieving service and financial goals OUR REQUIREMENTS • 2 + years of experience in beverage production or service, including knowledge of wine, coffee, and/or cocktails, • Proficiency in English, due to the international nature of our business and the need to communicate with global teams, • Legal authorization to work in the country of application at the time of hire, • Meets the minimum legal age required to serve alcohol, work designated shifts, and perform the full scope of kitchen responsibilities, in accordance with local labor and safety regulations, • Commitment to high standards of personal appearance, including adherence to uniform guidelines, grooming, and hygiene practices, to ensure a professional presentation to guests, • Flexibility to work weekends, holidays, and variable shifts as needed PHYSICAL REQUIREMENTS • Frequent stooping, bending, and reaching, both overhead and below counter height, • Lifting or moving items up to 25 kgs using appropriate equipment and safe handling techniques, • Standing and walking for extended periods as part of daily work activities, • Safely ascending and descending stairs, with or without carrying food, beverages, or service equipment, • Navigating low-lit, busy bar and service areas with attention to safety and control, • Commitment to proper safety and sanitation practices in a commercial kitchen environment

Position Summary: The Executive Assistant serves as the primary strategic partner for the Chief Sports Officer & MD UK, providing comprehensive administrative and secretarial support. This includes preparing, checking, coordinating, enhanciRng organizational output by optimizing internal approval workflows, overseeing executive reporting, and managing the day-to-day administrative functions of the London leadership office. The Executive Assistant ensures effective communication and scheduling of meetings and events with both internal and external stakeholders. The role is responsible. Key Responsibilities and Accountabilities: • Responsible for the coordination and efficiency of the ChiefSports Officer and MD UK scheduling & operational logistics., • Responsible for liaison with internal and external executive offices to coordinate complex executive schedules and, • process internal documentation in line with the company’s approval procedures., • On point for regular review of schedule, meetings & operations with CSO/MD and team as needed with ongoing support for the Central Acquisitions team as required., • Representative of the CSO/MD UK office with all internal London based colleagues, supporting MD UK functions as required., • Responsible for all domestic and international executive travel as required., • Responsible as required for document preparation, agendas, and correspondences for the executive office., • Responsible as required for all visiting executives in relation to the Chief Sports Officer and MD UK meetings with schedules, transport and ad hoc tasks., • Responsible for coordination of all meetings related to the schedule, including preparing agendas and following up on action items., • First point of contact for the Chief Sports Officer and MD UK., • Responsible for expense management for the Chief Sports Officer and MD UK., • Responsible for maintaining tidy and well supplied offices and IT management for the office of the CSO and MD UK., • Support with meeting planning & preparation in conjunction with colleagues across relevant functions. Qualifications • Bachelor's degree or equivalent experience Experience • Demonstrated experience of working at Executive Level within an international corporate environment.

Production Shift Manager – Greenwich - up to £68,000 + Car Allow. + Bonus + Ex. Benefits – Permanent We are seeking an experienced Production Shift Manager to lead our client’s Plant Production area. This is a key leadership role responsible for delivering safe, high-quality, and efficient production across a rotating shift pattern. You will act as the primary Production lead on site, driving performance, standards, and accountability while working closely with cross-functional teams. This is a people-led leadership role, requiring strong capability in managing teams, handling complex employee relations issues, and building a high-performance culture, not just technical production oversight. Shift Rotation Summary This is a rotating 4-day shift pattern (Friday to Monday 37.5 hours a week) covering both days and nights. Why apply? • Competitive total package!, • Significant leadership responsibility – a true site-based Production Manager role with ownership of shift performance and team leadership, • Strong career impact and visibility – direct influence on production performance, safety, quality, and continuous improvement outcomes, • Opportunity to shape culture – play a key role in building a high-performance, safety-first, people-focused production environment, • Cross-functional exposure in a complex manufacturing setting – work closely with engineering, quality, HR, maintenance, and supply chain teams in a highly collaborative environment The Role: • Lead and manage Production Team Leaders and Technicians across rotating shifts, • Ensure safe, compliant, and high-quality production output in line with H&S and Quality standards, • Own people management activities, including performance reviews, development plans, absence management, and disciplinary processes, • Drive shift performance against KPIs, including output, efficiency, and schedule adherence, • Act as the primary Production lead on shift, coordinating cross-functional issue resolution, • Promote and embed Lean Manufacturing and continuous improvement initiatives (6S, RCA, 5 Whys), • Oversee production planning, shift loading, and skills allocation, • Lead investigations and corrective actions for safety, quality, and operational issues What we’re looking for: • Proven people management experience in a manufacturing/industrial production environment, • Strong experience managing employee relations cases (disciplinaries, investigations, absence and performance management), • Demonstrated ability to lead shift-based production teams in a fast-paced operational environment, • Strong knowledge of Health & Safety and Quality compliance within production settings, • Experience with Lean Manufacturing / Continuous Improvement tools (e.g. 6S, RCA, 5 Whys), • Strong cross-functional leadership and communication skills, working effectively with engineering, quality, maintenance, and support teams What Next If you’re looking for a role where you can combine your production leadership experience combined with excellent people management skills then this is an excellent opportunity to make a real impact – please submit your CV for consideration.

JOB TITLE: Head, Juniors, Masters and Beach Tennis (Strategy & Events) DEPARTMENT: Tours & Player Pathway REPORTING TO: Executive Director, Juniors, Masters and Beach Tennis LOCATION: Southwest London (with international travel) We currently work to a hybrid model requiring a mandatory minimum of 3 days per week working in the office based in Southwest London and as part of this, Mondays and Tuesdays are ‘anchor days’ where all staff are obliged to work from the office. International Tennis Federation (ITF) is the world governing body of tennis. Founded in 1913, its purpose is to ensure the long-term growth and sustainability of the sport, delivering tennis for future generations in association with its 214 national and regional member associations. The ITF oversees the rules and regulations that govern international and national competition. The ITF is responsible for the worldwide development of tennis through its highly regarded Development Programme, its Science and Technical department which monitors equipment and technology, and its Officiating department which oversees the education and advancement of officials. The ITF is the owner and co-owner of the two largest annual international team competitions in tennis, the Davis Cup and Billie Jean King Cup (BJKC) by Gainbridge and manages the Olympic and Paralympic Tennis Events on behalf of the IOC and IPC. The ITF organises over 3,500 weeks of men’s, women’s and junior tournaments on the ITF World Tennis Tour, ITF Beach Tennis Tour, UNIQLO Wheelchair Tennis Tour and the ITF Masters Circuit. The ITF upholds the highest standards of integrity and is a partner in the International Tennis Integrity Agency. Overview of Juniors Tennis The ITF Juniors team is responsible for the ITF World Tennis Tour Juniors, which features over 1,050 tournaments in approximately 135 nations. The Tour provides competition opportunities for the world’s best junior players and a launch pad to develop and compete within the international player pathway. The department is also responsible for the delivery of ITF owned competitions. These include the 14U World Junior Tennis Competition, Billie Jean King Cup Juniors by Gainbridge & Davis Cup Juniors, as well as the ITF World Tennis Tour Junior Finals. Overview of the Masters Tour The ITF Masters team is responsible for the administration, growth and development of the World Tennis Masters Tour and its related projects. The Tour currently has over 650 tournaments in 75 nations, and over 42,000 active players, with ambitions to grow considerably. In addition, the team plan and deliver the ITF Masters World Team and Individual Championships annually for all age categories from 30 and over through to 90 and over. Overview of the Beach Tennis Tour The Beach Tennis team is responsible for delivering its mission: to expand Beach Tennis as the leading beach sport for professional and junior athletes worldwide. In addition, the team is responsible for the administration and development of the ITF Beach Tennis World Tour and Junior World Tour and related major event projects, including the World Cup, the World Championship and the Sand Series. Beach Tennis is a fast-growing sport, and the team is responsible for promoting and marketing the sport at both a grassroots and professional level – all in an international and fast-paced environment. The Role: This role leads through influence and oversees strategic development, event management, delivery, governance, and global promotion of World Tennis Tour Juniors, Junior Team Competitions, World Tennis Masters Tour and Beach Tennis – working closely with the Executive Director, Juniors, Masters and Beach. In the first instance, the role will have a greater emphasis on the Masters and Beach Tennis portfolios, while also supporting key Juniors strategy and events activity; the balance across the three areas may evolve over time in line with departmental priorities. Role and Responsibilities: • Deliver the vision and long-term strategic plans for each activity in alignment with the ITF’s mission and strategic priorities., • Work alongside the Executive Director and Senior Management across the business to deliver annual business and department objectives against agreed performance metrics, including collaboration with various functions including communications, commercial, digital, technology, finance and legal., • Work with the respective Advisory Panels and associated Working Groups to ensure effective management and consultation with the Juniors, Masters, and Beach Tennis Committees– supporting the ITF Board in the successful governance of each activity., • Provide leadership and guidance on all aspects of operational activities associated with each activity including monitoring, upholding and implementing the respective regulations and code of conduct., • Lead on and foster effective relationships and collaboration with National Associations, Regional Associations, Players, and other stakeholders (e.g. IOC, Grand Slams, ATP, WTA, ITIA)., • Ensure the effective management and evolution of global competition structures, event management, player pathways, player education programmes and ranking systems., • Responsibility for the planning, on-site delivery and review of multiple ITF owned major events (including Juniors, Masters and Beach Tennis), including the procurement of Hosts and favourable contract agreements for the benefit of the ITF and the player communities., • Deputise for the Executive Director, Juniors, Masters and Beach Tennis as required, including representing the department functions internally and externally., • Drive innovation and professional standards in event operations, player experience, technology, marketing, communications and digital engagement across all categories., • A lead role in budget planning, commercial approach, and resource allocation across the three areas, supporting revenue generation alongside responsible and impactful investment., • Monitor trends and insights in tennis and sport to guide innovation and relevance in the delivery of each activity., • Critically analyse key metrics and data to support senior leadership, committees and board with strategic decision making., • Uphold and promote the values of safeguarding, integrity, inclusivity, and sustainability across all areas of responsibility., • The role delivers outcomes through matrix leadership and cross-functional working. Direct reports are not currently envisaged but may evolve at the discretion of the Executive Director. As the needs of the business can evolve rapidly this role may change accordingly, therefore this document should be viewed as guidelines which are subject to change. You will have… • Proven leadership experience in national or international sport, preferably in tennis and/or comparable global sport ecosystems., • Expertise in competition structures, event operations and sport governance., • Strong strategic thinking and policy development capabilities, with a deep understanding of the international player pathway and the needs of players at all stages of the tennis lifecycle., • Excellent stakeholder management, time management and communication skills with a collaborative and diplomatic approach., • Demonstrated success in leading multidisciplinary teams and complex projects across multiple stakeholders, with an ability to manage a large and varied workload effectively., • A passion for growing the game and a commitment to the ITF’s mission to deliver tennis for future generations., • Digital / Product mindset; data-led decision making; and strong executive writing., • Integrity, accountability, diplomacy and tact., • Commercial awareness with financial acumen and experience managing multiple budgets., • Fluent in both written and spoken English; additional European language(s) desirable, • Flexibility. Hours can be long and international travel over some weekends is part of the role. What we offer • 25 days holiday per annum plus bank holidays, • Private Healthcare, • Group personal pension scheme, Life assurance and Wellbeing allowance, • Health Cash Plan, • Lunch provided when working in the office (up to £9 per day), • Complimentary healthy snacks and fresh fruit when working in the office, • Ride2Work Scheme, • Working hours: based on a 35 hours per week. Normal office hours are 09:00 – 17:00 Monday to Friday. Flexible working hours possible with core hours of 10am – 4pm Application Process Please send a covering letter and CV to stating Head, Juniors, Masters & Beach Tennis (Strategy & Events) in the subject field of the email, clearly indicating in your cover letter whether you require sponsorship or a work permit to work in the UK either now or in the future. The ITF processes your applicant data in accordance with our Privacy Notice – Recruitment, which can be found on our website. The successful candidate will be subject to an enhanced DBS or equivalent level Overseas Criminal Records Check. Equality, diversity & inclusion (EDI) is a fundamental priority for the ITF. Our philosophy focusses on embedding inclusive behaviours and processes across every element of our business practices.

FirstBank UK is a globally recognised, top-tier bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business with over 10 million active customers in over 700 business locations is the oldest African bank in the UK. Due to business requirements, we are now looking to acquire the services of an experienced Business Risk Manager to support a number of business units in the identification, ownership, management and control of risks arising. • Please note that this role is hybrid with 3 days from the office and 2 days working from home. This role sits within the 1st Line of Defence and will support the following business units: -Finance -Human Resources -Treasury -Markets -Business Transformation -Governance -Legal -Strategy -Corporate Communications, Brand & Marketing Key Responsibilities: • Facilitate and maintain Risk and Control Self‑Assessments (RCSAs), ensuring risks, controls, and mitigations are accurately identified, documented, and kept up to date., • Support the design, implementation, and ongoing effectiveness of key controls, working with business owners to address control gaps and weaknesses., • Oversee the identification, escalation, and remediation of operational risk events and issues, including coordination of root cause analysis and tracking of management actions., • Support the monitoring of the Bank’s risk profile, including key risk indicators (KRIs), emerging risks, and trends, escalating concerns in line with governance expectations., • Provide practical risk advice and challenge to support risk‑informed decision‑making, change initiatives, and new business activities., • Support adherence to risk appetite, policies, and standards, embedding them into business processes and ways of working., • Promote a strong risk and control culture through training, awareness, and ongoing engagement with stakeholders., • Act as a key liaison with second line risk, compliance, and internal audit, supporting reviews, responding to findings, and ensuring timely closure of actions. Key Skills/Experience: • Significant experience in a senior first line business risk, operational risk, or control role, ideally within financial services or another highly regulated environment., • Deep expertise in first line operational risk management., • Demonstrated experience leading RCSAs, control assurance, and issues management across a business area or function., • Proven track record of managing material operational risk events, including oversight of root cause analysis, escalation, and delivery of sustainable remediation., • Experience overseeing and interpreting risk MI, KRIs, and trend analysis., • Previous experience having regular engagement with second line risk, compliance & internal audit at senior level., • Strong experience supporting or influencing strategic initiatives, change programmes, or new activities., • Strong capability to interpret and apply risk appetite, frameworks, and policies., • Excellent stakeholder leadership skills., • Strong analytical judgement, particularly when assessing material risks, emerging issues, and risk interdependencies., • Experience coaching or mentoring others on risk management practices. In return we offer a fantastic benefits package including: • Up to 10% employer pension contribution, • Life Assurance Cover, • Income protection, • Private Medical Insurance plan (upon successful completion of probation period), • Contribution to glasses/contacts and eye testing, • Gym subsidy (up to £50 per month), • Cycle to work scheme, • Electric Vehicles (EVs) salary sacrifice, • Employee Assistance Program, • Interest Free season ticket loan for travel, • Birthday Leave, • 25 days annual leave, rising to 28 after 3 years and 30 after 8 years’ service, • Holiday Trading scheme, • Give As You Earn (GAYE) The Curve Group is First Bank UK’s outsource partner for Recruitment and a "Data Processor". The Curve Group will hold the information you submit but First Bank UK will have access to it. You can find their privacy policy here: ___ First Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. THE TEAM • ~90 people, more than half in engineering, product and data, • 45+ advanced degrees across computer science, mathematics and operations research, • Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle, • Own and continuously improve the CEO’s operating rhythm, from leadership meetings to all-hands and company communications, ensuring focus stays on the highest-impact priorities., • Craft communication and materials that transform complexity into clarity, enabling effective leadership decisions, company-wide alignment, and compelling external storytelling., • Serve as a first line of response on emerging opportunities or challenges requiring CEO attention, shaping recommendations before escalation., • Deliver structured analysis and research that directly inform CEO and leadership decisions., • Drive alignment and accountability on company OKRs and key priorities, ensuring progress is visible, measured, and acted upon., • Turn company-level strategies into clear roadmaps, milestones, and ownership, then drive follow-through to ensure results are delivered, • Scope and coordinate high-priority cross-functional projects, acting as the connective tissue that keeps teams aligned and outcomes delivered., • Contribute to org design and workforce planning, from role mapping to team reshaping, ensuring Relay scales with clarity and efficiency., • Help design and scale people processes such as performance reviews, goal-setting, and feedback systems that support a high-performance, feedback-driven culture., • Experience: 2–4 years experience with a mix of consulting, and start-ups; founder’s office, operations, or strategy roles in high-growth environments., • Strategic Executor: Ability to take ambiguous problems, break them down, and drive toward solutions., • Strong Communicator: Excellent written and verbal communication skills; able to clearly synthesize and present ideas., • Collaborative Operator: Skilled at working with diverse teams and building trust across functions., • Talent Acquisition Interview – 30 min, • Hiring Manager Interview – 45 min, • Case Study / Strategic Scenario – 60 min, • Values & Team Interviews – 2 x 30 min, • Aim with Precision: You define problems clearly and measure your impact meticulously., • Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction., • 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience., • All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts., • People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.

Founded in 1865, and established by Royal Charter, the Royal Alfred is a much respected and widely known Maritime Charity based in Surrey providing a Nursing Care Home and affordable Housing for former seafarers and their dependents. Due to the impending retirement of the current Chief Executive Officer, they are seeking a dynamic individual to take on this exciting opportunity to build upon recent achievements and to meet the challenge of maintaining a first-class service to the Society's beneficiaries. £55000-£60000 + bens Surrey - Hybrid We are seeking an experienced Business Manager to lead and continuously improve non‑clinical services across the whole site. You will work closely with and in support of, the Deputy Clinical Manager and report to the Registered Home Manager. Your purpose is to ensure the estate and all support functions are safe, efficient and welcoming for residents, tenants, visitors and staff. Other duties will include; ● Leadership of non‑clinical service delivery including domestic and laundry services, estates and maintenance of buildings and grounds, transport, security and porterage. ● Manage suppliers and contracts against service levels and value for money, including services commonly delivered off-site (e.g. HR support, payroll, IT support). ● Oversight of the housing scheme to ensure effective, compassionate and compliant management for tenants. ● Day to day health and safety management, including risk assessments, action planning and compliance with food safety requirements. ● Budget ownership for Home, Housing and Estate, with effective in‑year control and reporting. ● Line management of allocated staff, including recruitment support, rota planning, supervision and appraisal, attendance and performance management, and staff development. Who are we looking for? Potential candidates for this pivotal role will ideally have proven experience leading multi-function support operations in care, housing, health or similarly regulated settings. You will be able to demonstrate strong budgetary control, planning and organisational skills, with confidence using administrative and IT systems. You will be a motivating and positive leader, with a calm approach, able to develop teams, always with a focus on health and safety and risk management. This is a truly collaborative environment, that is always balancing operational priorities alongside the needs of our residents and tenants The chosen candidate will require DBS certification for work with vulnerable adults. The closing date for applications will be Monday 18th May. Any direct applicants will be forwarded to our retained consultant, Simon Bell at Adjacency Executive.

🎾Partner with PEAK Camps(Switzerland) About PEAK Camps Peak Tennis International is redefining what a tennis camp can be. We’re empowering young people and players to discover their Peak Potential through world-class tennis and golf coaching, holistic wellness practices, and transformative personal development. Our locations span three countries: • 🇬🇧 Eton College, UK – Royal elite facilities with 40+ courts and sports facilities, • 🇨🇭 Leysin, Switzerland - Stunning Alpine setting at 1,260m altitude, • 🇦🇹 Tainach, Austria - Lakeside training with breathwork & wellness integration With campers from 30+ countries and a philosophy that celebrates growth over competition, we’re entering an exciting expansion phase, and we’re looking for passionate partners to grow with us. The Opportunity: Educational Agent & School Partnership Program We’re seeking educational advisers, agents, and schools worldwide to join our partnership network and help families discover the PEAK experience. What Makes This Different? 🌍 Global Reach, Local Impact - Represent premium international camps that combine sports excellence with mindfulness, breathwork, nutrition, and life skills development, programs parents actively seek for their children’s holistic growth. 💰 Attractive Commission Structure - Earn competitive commission on total program fees: • Eton College (UK): 5,990 CHF per camper, • Austria: 4,500 CHF per camper, • Switzerland: 2,500-4,500 CHF per camper 🚀 First-Mover Advantage - 2026 is our breakthrough international year. Join us on the ground floor as we scale to 200+ camp seats annually and expand into the Brazilian, US, and Middle Eastern markets. 🤝 Partnership, Not Just Commission - You’ll work directly with our team and receive full marketing support, detailed program materials, and ongoing communication throughout the customer journey. What We’re Looking For Ideal Partners: ✅ Educational agents & advisers with established networks of families seeking international summer programs ✅ International schools interested in offering enrichment opportunities to students ✅ Sports academies & tennis clubs looking to provide premium camp experiences ✅ Study abroad consultants who work with families valuing holistic education ✅ Independent coaches with extensive networks of families and children. You’ll Thrive If You: • Have existing relationships with the families of young children and teenagers., • Understand the value of experiential learning and personal development, • Are comfortable promoting premium educational experiences (our camps are all-inclusive investment programs), • Can communicate in multiple languages (our campers come from 30+ countries), • Are self-motivated and entrepreneurial, as this is a commission-based partnership, • Believe in the transformative power of sport, wellness, and community Why Partner with PEAK Camps? 🏆 Proven Excellence - Founded in 2016 by Regina Sertschnigg, an internationally certified Swiss Tennis Coach, with partnerships including the Swiss Tennis Organisation. 👥 Small Ratios, Big Impact - 1:4 coach-to-player ratio ensures personalized attention and measurable growth. 🌟 Holistic Development - Beyond sports: breathwork with mindset coaches, ice baths for mental resilience, nutrition education, physiotherapy, and personal development workshops. 🔒 Safety & Quality First - 24-hour supervision, on-site medical support, comprehensive insurance, and staff certified to work with children across all locations. 🌱 Social Impact – We are a crucial part of the support of Project Zambia, our foundation that provides tennis and education to children in Zambia. What You’ll Receive ✔️ Comprehensive marketing materials - Brochures, videos, program details ✔️ Dedicated partner support - Direct line to our business development team ✔️ CRM access - Track your referrals and commissions transparently ✔️ Co-marketing opportunities - We’ll amplify your efforts through our channels ✔️ Competitive commission structure - Earn on every successful enrolment ✔️ Early access to new programs - Be first to know about expansion locations and offerings How It Works 1️⃣ Apply - Share your background and network reach 2️⃣ Onboarding - Receive full program training and marketing materials 3️⃣ Promote - Connect families with PEAK Camps through your and our channels 4️⃣ Earn - Receive commission on every confirmed enrolment 5️⃣ Grow Together - Scale your partnership as we expand globally Join Our Mission At PEAK Camps, every young person deserves the chance to discover their potential, and it doesn’t matter if it is on the court or in life. Our motto, “Peak Potential. Peak You,” was created as a commitment to personal growth, resilience, and community. If you’re an educational professional who shares our vision and wants to build a meaningful, profitable partnership promoting world-class development programs, we want to hear from you. Ready to Partner? 📧 Contact: 🌐 Learn More: 📍 Based in: Leysin, Switzerland (with camps in the UK, Switzerland & Austria) Application Process: Send us a brief introduction, including: • Your background in education/student advising, • Geographic regions and networks you serve, • Why you’re interested in partnering with PEAK Camps, • Any relevant experience with international programs or sports camps Peak Tennis International is an equal opportunity partner. We welcome educational professionals from all backgrounds who share our commitment to people development and holistic education.

Position: Restaurant Supervisor Report to: Restaurant Manager What will I get? • Competitive salary ranging from £43,000 to £45,000 gross per annum, based on a 40-hour working week and inclusive of service charge., • Enhanced annual leave, increasing with length of service, • Complimentary meals while on duty, • £1,000 “Refer a Friend” bonus scheme, • Ongoing learning and professional development opportunities, • Reward programmes, long service recognition, and employee appreciation incentives, • Employer pension contribution of 3%, • Complimentary dry cleaning, • Enhanced maternity and paternity pay, • A vibrant social calendar and engagement programme, including team events, seasonal celebrations and a quarterly Chair’s message, • Access to the HSF Health Plan*, including:, • Dental reimbursement, • 24/7 GP advice line and confidential counselling support, including assistance for dependents, • Optical reimbursement, • Complimentary cover for your partner and children, • High street and grocery discounts, discounted cinema tickets, and a wide range of retail offers, • Discounted gym memberships As a Supervisor at ...At Sloane, you will play a pivotal role in ensuring an exceptional dining experience for our guests with your focus being not only your section, but passionate knowledge of French Wines, our menus, and dining out. You will also be responsible for maintaining daily operations such as opening and closing, cash up, reporting, and operational organisation. We are a unique property, blending a service style of gastro precision with dining room warmth, and Parisian glamour. Our menu has existed for 25 years, delivering precise dishes that cannot be found outside of us in London. This iconic menu comes from Hotel Costes in Paris, meaning we have a legacy to uphold. It is this unique legacy that draws people to us, requiring irreproachable standards, so we are strict on set up, service, intervention on a table, and guest relations. As is the case for our Head Waiters/Waitresses, our Supervisors must have an irreproachable, elevated service style, excellent wine and food knowledge, and ability to sell. Strict sommelier service is not our style. Our wine-list is French focused, so a real passion for French wine is a must, without the fluff. Honest knowledge, care, and attention when describing and serving wine, but without fanfare or dramatics. What sets our Supervisors apart from our Head Waiters/Waitresses is their operational duties. As a supervisor you will thrive amidst service, while keeping an eye on BOH and FOH standards. You will be trained in and have a deep knowledge of what makes our property unique, and ensure the team follow. You will also undertake tasks such as daily briefings, stock-count, rota updates, and cash-up. You will collaborate closely with our Restaurant Manager and fellow Supervisors, as well as the rest of the team to enhance guest satisfaction and foster a culture of continuous improvement. In this role you will work hard to become part of something truly unlike anywhere else in London, and develop yourself into a master of all things hospitality. Guest Experience & Service Excellence: • Be a dynamic and visible presence on the floor—working a section while supporting the wine sales and service of more junior in their sections., • Deliver personal, intuitive service that reflects the calm elegance of our hotel and the individuality of each guest., • Lead by example through your service, setting the tone for energy, professionalism, and guest care., • Help develop junior staff by sharing deep knowledge of food, wine, and service etiquette., • Handle guest feedback efficiently and resolve any service issues with care and urgency., • Execute and monitor opening, shift change, and closing duties, ensuring consistency and readiness., • Conduct daily briefings, assign floor sections, and ensure all team members are aligned and ready., • Help manage daily staffing levels and adapt floor coverage in real time based on guest flow., • Communicate effectively with the kitchen and bar to maintain seamless service., • Maintain floor standards for presentation, cleanliness, and atmosphere throughout service., • Actively participate in departmental meetings and team briefings, offering support and guidance to team members when needed to achieve collective objectives., • Familiarise yourself with relevant health and safety legislation and ensure team members comply with regulations., • Act in accordance with fire safety instructions and promote a safe working environment., • Assess staffing needs and develop plans for future growth., • Coach, train, and nurture more junior members of staff., • Elevate team performance, morale, productivity, and enthusiasm. What are we looking for? • Minimum 1 year of experience in a similar role within a luxury dining room/property., • Someone who is not afraid of a quiet service, where focus and commitment must still be maintained., • Excellent knowledge of cocktails, spirits, wines and champagne. Strong French wine knowledge with an ability to treat our wines with care, but not fuss. A desire to learn more about the wines on our list is a must., • Someone who feels at home on the dining room floor—personable, gracious, and always guest-first., • Excellent knowledge of food with a high aptitude to learning and describing dishes with flair to both guests and team members., • Strong upselling skills and ability to tailor service to differing guests’ needs., • Someone who stays informed about new trends, fashions, art, and culture., • Ability to speak and write French is desirable but not essential., • Self-starter with creativity, high drive, and result-oriented approach., • Strong work ethic and ability to handle tasks under pressure and meet deadlines., • Strong leadership skills to motivate the team and maintain a high level of service., • Calm under pressure, exceptionally detail-oriented, and always aiming higher., • Availability to work flexible shifts, including evenings, weekends, and holidays.

Position: Head Waiter/Waitress What will I get? • A competitive salary of £40,000–£41,000 per annum (gross), based on a 40-hour working week and inclusive of service charge, • Enhanced annual leave, increasing with length of service, • Complimentary meals while on duty, • £1,000 “Refer a Friend” bonus scheme, • Ongoing learning and professional development opportunities, • Reward programmes, long service recognition, and employee appreciation incentives, • Employer pension contribution of 3%, • Complimentary dry cleaning, • Enhanced maternity and paternity pay, • A vibrant social calendar and engagement programme, including team events, seasonal celebrations and a quarterly Chair’s message, • Access to the HSF Health Plan*, including:, • Dental reimbursement, • 24/7 GP advice line and confidential counselling support, including assistance for dependents, • Optical reimbursement, • Complimentary cover for your partner and children, • High street and grocery discounts, discounted cinema tickets, and a wide range of retail offers, • Discounted gym memberships As a Head Waiter/Waitress at ...At Sloane, you will play a pivotal role in ensuring an exceptional dining experience for our guests with your focus being not only your section, but passionate knowledge of French Wines. We are a unique property, blending a service style of gastro precision with dining room warmth, and Parisian glamour. Our menu has existed for 25 years, delivering precise dishes that cannot be found outside of us in London. This iconic menu comes from Hotel Costes in Paris, meaning we have a legacy to uphold. It is this unique legacy that draws people to us, requiring irreproachable standards, so we are strict on set up, service, intervention on a table, and guest relations. What sets apart our more junior waiters/waitresses and our head waiters/waitresses besides an elevated service style is their wine and food knowledge, and ability to sell. Strict sommelier service is not our style. Our wine-list is French focused, so a real passion for French wine is a must, without the fluff. Honest knowledge, care, and attention when describing and serving wine, but without fanfare or dramatics. You will collaborate closely with our Restaurant Manager, Floor Manager, and Supervisors, as well as the rest of the team to enhance guest satisfaction and foster a culture of continuous improvement. In this role you will work hard to become part of something truly unlike anywhere else in London. Guest Experience & Service Excellence: • Be a dynamic and visible presence on the floor—working a section while supporting the wine sales and service of more junior waiters in their sections., • Deliver personal, intuitive service that reflects the calm elegance of our hotel and the individuality of each guest., • Lead by example through your service, setting the tone for energy, professionalism, and guest care., • Direct more junior members of staff on SOPs., • Help develop junior staff by sharing deep knowledge of food, wine, and service etiquette., • Handle guest feedback efficiently and resolve any service issues with care and urgency., • Engage with VIP guests discreetly and professionally, maintaining the high standards expected in our unique setting. What are we looking for? • Minimum 1 year of experience in a similar role within a luxury dining room/property., • Someone who is not afraid of a quiet service, where focus and commitment must still be maintained., • Excellent knowledge of cocktails, spirits, wines and champagne. Strong French wine knowledge with an ability to treat our wines with care, but not fuss. A desire to learn more about the wines on our list is a must., • Someone who feels at home on the dining room floor—personable, gracious, and always guest-first., • Excellent knowledge of food with a high aptitude to learning and describing dishes with flair to both guests and team members., • Strong upselling skills and ability to tailor service to differing guests’ needs., • Somone who stays informed about new trends, fashions, art, and culture., • Ability to speak and write French is desirable but not essential., • Self-starter with creativity, high drive, and result-oriented approach., • Strong work ethic and ability to handle tasks under pressure and meet deadlines., • Strong leadership skills to motivate the team and maintain a high level of service., • Calm under pressure, exceptionally detail-oriented, and always aiming higher., • Availability to work flexible shifts, including evenings, weekends, and holidays. Who are we? We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences. Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting. Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality. *Upon successful completion of the probation period *The service charge range fluctuates based on our forecasted business levels and may vary from month to month.

If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”. Role: Mid Level UX/UI Designer Location: London Contract: Permanent Mode of Working: Hybrid Are you looking to leverage your skills in Service design? We have a great opportunity for you – Mid level UX/UI Designer! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. • Build strong relationships with a diverse range of stakeholders., • Gain access to endless learning opportunities. As a Mid-Level UX/UI Designer, you will play a key role in shaping intuitive, accessible, and visually refined digital experiences within the Pensions and Finance domain. You will contribute to end-to-end design delivery across complex customer journeys, working closely with multidisciplinary teams and clients. This role offers exposure to large-scale transformation programmes, modern design systems, and innovative technologies, while allowing you to influence outcomes through research-led, user-centred design. Your responsibilities: • Design high-quality user interfaces with a strong focus on consistency, usability, and visual excellence, • Apply accessibility considerations throughout the design process, ensuring compliance with recognised standards and best practices, • Work confidently in Figma using structured approaches, including components, variants, auto layout, and design systems, • Create UX artefacts such as journey maps, service blueprints, wireframes, and interactive prototypes, • Design responsive experiences for both desktop-first and mobile-first portals, • Contribute to the development and maintenance of scalable design systems and component libraries, • Prepare and deliver clear, compelling design presentations to clients and stakeholders, • Facilitate design workshops and collaborative sessions with multidisciplinary teams Essential skills/knowledge/experience: • Strong UI design capability supported by a solid understanding of UX principles, • Proven experience applying accessibility requirements in digital design, • Excellent proficiency in Figma, including components, variants, auto layout, and structured design workflows, • Experience creating journey maps, service blueprints, and other UX documentation, • Strong understanding of responsive design across desktop and mobile platforms, • Good working knowledge of Adobe Creative Suite, • Confidence presenting design work and rationale to clients and senior stakeholders, • Experience collaborating within fast-paced, cross-functional teams, • Ability to take ownership of work and manage priorities effectively Desirable skills/knowledge/experience: • Experience or strong interest in the Pensions and/or Financial Services industry, • Familiarity with WCAG accessibility standards, • Experience working within large enterprise or consultancy environments TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. Next Steps: Application Process (optional) • Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person. Details will be confirmed by your recruiter., • Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit., • HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have. Beware of Fraudulent offers This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity. Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now.

About ersg Set up in 2008, ersg was one of the first recruiters in providing a workforce solution in energy. Recognised now as a market leader in this field we cover all staffing from design and development to construction, operations & maintenance. ersg works with major international companies through to smaller independent businesses to enable their projects to be facilitated effectively throughout the entire project life cycle. Headquartered in London we have grown from 5 staff in 2008 to over 200 to date; opening offices across Europe, North America and Asia. About the role ERSG is seeking a Legal & Contracts Advisor to join its Legal & Compliance team within a successful international recruitment business specialising in the renewable energy sector. Reporting to a Senior member of the Legal team, this is an individual contributor role with no line management, ideally suited to someone with circa 2–4 years’ relevant legal or contracts experience. The role involves supporting global ERSG entities through the drafting, review and negotiation of commercial and recruitment‑related contracts, advising on risk and commercial terms, and working closely with internal stakeholders and clients. The ideal candidate will be highly accurate, well organised, fast‑learning and motivated, with the ability to work under pressure and to tight deadlines, and will benefit from the support of an established and collaborative Legal & Compliance team within a dynamic and engaging business culture. Key Responsibilities Contract Drafting, Review & Negotiation • Drafting, reviewing and negotiation of client contracts for both temporary assignments and permanent positions, supporting new business across the global ERSG entities., • Identify risks and proposing compliant amendments in line with relevant legislation and regulations., • Ensure all contracts follow the appropriate internal sign-off and approval processes, advising Business Managers on commercial terms and implications., • Manage post-execution contract activities, including amendments, variations and ongoing contractual compliance., • Draft, review and negotiate: Standard and non-standard client contracts, Candidate and contractor contracts, including with independent contractors, PSCs and suppliers, Other commercial and operational agreements in line with business guidelines. Risk Assessment & Advisory Support • Review and advise the business on contractual terms, highlighting risks, explaining implications and proposing solutions aligned with established legal processes., • Prepare risk assessments and summaries of agreed terms for leadership team authorisation., • Protect the business by ensuring ERSG’s role, responsibilities and risk profile are accurately reflected in contractual documentation., • Develop and apply an in-depth understanding of supply chain structures and key commercial and legal terms when negotiating agreements. Stakeholder & Client Engagement • Work closely with internal stakeholders across sales, marketing, finance and operations to facilitate, negotiate and finalise transactions., • Clearly communicate Legal’s position and approach to internal teams and externally where required., • Liaise with clients to amend operational or legal terms during the lifecycle of engagements. Contract Management & Process • Plan, manage and progress matters independently, ensuring priorities and deadlines are met., • Uphold best practice contract review standards, including proper approvals and accurate documentation of decision-making., • Record and track contractual amendments appropriately within contracts and systems., • Support effective filing practices and assist with the implementation and use of AI-powered contract management systems. Skills & Experience • Degree-level education, ideally a Law degree (or equivalent qualification/experience)., • Minimum 2 years’ experience in a Legal Advisor, Contracts Advisor or similar commercial legal role., • Strong understanding of contract law and experience drafting, reviewing and negotiating commercial agreements., • Experience within a recruitment agency or professional services environment is desirable., • Experience using Ironclad or similar AI-powered contract lifecycle management or contract review tools is highly desirable., • Competent user of Microsoft Office and confident working with legal and contract management systems., • Highly organised, with strong attention to detail and the ability to prioritise workload and perform under pressure and tight deadlines. ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.

ABOUT HARP-E Harp-E is redefining what the harp can be. It is the first portable, accessibly-priced electric harp with stage-quality sound. Based in the creative heart of East London, Harp-E is on a mission to bring string instruments into the 21st century. Having established a global presence, we are now pushing the boundaries of musical innovation to create instruments that are portable, contemporary, and built for the next generation of performers. ABOUT THE ROLE This is an opportunity to be a core part of a team at the cutting edge of musical innovation. You will be a vital support engine for our London studio, bridging instrument craftsmanship and operational excellence. As Harp Builder and Operations Assistant, you will be a "steady doer" and an adaptive learner, responsible for the physical creation of our instruments while supporting the systems that keep us moving globally. You will work alongside our highly skilled team, ensuring that every Harp-E leaving our studio meets our standards for quality and innovation. This is a freelance-to-permanent role (flexible, around 3+ days per week) based in Dalston, London. Compensation: day rate £140-170, depending on experience. YOU • Are smart and handy: You are a fast, adaptive learner who is naturally organised and possesses the manual dexterity required for fine instrument building., • You love music: You have a deep love for musical instruments. Ideally, you play a string instrument (extra points for harpists!) and understand the technical and emotional appeal of a 21st-century harp., • Are a master of craft: You have an affinity for wood and coatings, and you are excited by the process of sanding, stringing, tuning, and finessing instruments to perfection., • Like things organised: You can quickly pick up the skills needed for international shipping, production schedules, and studio management, keeping both physical and digital workflows tidy., • Are a team player: You have the ability to work with and support a small, flexible crew, helping to maintain a positive and efficient studio environment., • Have a "scale-up" mindset: You thrive in the dynamic environment of a growing global business and remain cool-headed as we build the next phase of our operations. KEY RESPONSIBILITIES • Hands-on Harp-E Production: Getting stuck into the studio production line—sanding, coating, assembly, stringing, tuning, regulating, and packaging instruments., • Operations Support: Assisting with the planning, execution, and quality control of logistics, fulfillment, and stock management., • Studio Maintenance: Helping to optimize our physical and digital workflows to ensure the studio runs like a well-tuned instrument., • Logistics: Supporting the team in managing international shipping and ensuring our community receives the best possible service. PERKS • Prime location: Our studio is located in Dalston, the creative heart of London, just above the iconic Cafe OTO., • Culture: We are a pet-friendly studio with an easy-going, supportive small team., • Flexibility: We offer full flexibility regarding your working hours to suit your creative flow. TO APPLY Send your application to with the subject line “[Your Name] / Harp Builder and Operations Assistant application” and: • Tell us about yourself: Why does our mission resonate with you?, • Show us your work: Attach your CV and a link to your portfolio or LinkedIn profile., • Musical background: Let us know about your relationship with music or string instruments. We are committed to building a diverse team and strongly encourage applications from creators and makers of all backgrounds and identities.

ROLE OVERVIEW // Would you like to join an expanding and dynamic market leading pensions practice in one of the world’s most prestigious law firms? We are offering a fantastic opportunity for an ambitious individual to join us as an Associate in our pensions practice. We offer a highly competitive salary and comprehensive benefits package. Slaughter and May is recognised for exceptional legal service, commerciality and commitment to clients. We advise on a spectrum of legal matters, often high-profile, ground-breaking and complex. We are known for delivering innovative and bespoke solutions. Our Pensions Practice Our Pensions practice is part of our integrated Pensions, Employment and Incentives group which is led by 5 Partners and has more than 30 non-partner fee earners and Knowledge Counsel and Knowledge Officer. To give you a flavour of the breadth of work, the successful applicant would see all of the following: • Very large advisory balanced practice (both business-as-usual and projects) for both trustees and sponsors of schemes of all sizes (from sub-£20 million to £10s of billions) as well as insurers - including Railways Pension Scheme, New Airways Pension Scheme (BA), BBC Pension Scheme, Electricity Supply Pension Scheme, BT Pension Scheme, Severn Trent, Royal Mail and Centrica. Associates work on: highly technical benefit issues (GMP/Virgin Media/equalisation issues on buy-outs/pensions tax), funding negotiations on valuations and transactions; surplus refunds and winding-ups; funding structures working with financing colleagues (SLPs; guarantees; letters of credit; reservoir trusts; escrows); investment advice including strategy implementation; TPR moral hazard powers advice, including related board advice; administration agreements; master trust transfers., • Dispute resolution – member, IDRP and PO complaints for trustee clients, Part 8, professional negligence and rectification applications to Senior Courts and TPR investigations and proceedings. Recent current examples include questions of construction regarding scheme amendment powers following on from the BBC Pension Scheme cases and ongoing High Court litigation. We also advise on TPR s231 (funding) investigations and s43 (FSD) investigations. Pensions Associates work closely with colleagues in Disputes and Investigations., • De-risking through buy-ins/outs – we have advised on many of the biggest transactions in UK market history, including the £7.5 billion buy-in of the British Steel Pension Scheme and on the £6.5 billion buy-in of RSA’s two schemes with Pensions Insurance Corporation. We also act regularly for insurers, such as Legal & General, Aviva and PIC; we advised Legal & General on the £4.6 billion buy-in with Ford’s pension schemes and the £4.8 billion full buy-in for the Boots Pension Scheme., • M&A/IPOs/distress/corporate transactions - Associates work with corporate colleagues on deal structuring, due diligence, drafting and negotiation. This requires both technical expertise and commercial deal management. Examples include advising Vodafone on the pensions aspects of its agreement with CK Hutchison Group, owner of Three UK, to merge their respective UK telecommunications businesses to create the UK’s largest mobile operator, working with our Corporate team to advise Spectris on the pensions aspects of its competitive takeover by KKR and Reckitt Benckiser on the pensions aspects of the divestment of its Essential Home business. We have an extensive database of precedent advice and standard form documents managed by our Knowledge Lawyer team and a dedicated team know-how specialist. We run regular technical and BD training programmes. Associates have access to a dedicated and experienced pension knowledge lawyer. KEY RESPONSIBILITIES // The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. • Day-to-day contact for advising sponsor and trustee clients, • Drafting, reviewing and amending the legal and commercial aspects of pensions-related and pension scheme documentation, • Taking responsibility for pensions aspects of transactions, • Delivering first line support to clients on matters, working within a larger team of colleagues, at a range of experience levels, • Managing/supervising trainees, • Taking responsibility for working with other parts of the firm in advising on all of these areas, • Developing the practice by promoting the firm, both to existing and potential clients and by contributing to the creation of know-how, including client bulletins and other client and firm-facing training events CANDIDATE PROFILE // Candidates for this position must have: • A strong academic record and being at ease thinking fast and being able to reflect and identify the essence of a client’s query, • Keenness to learn and develop, • Ability to communicate succinctly, projecting confidence in both legal and commercial analysis underpinning the advice, • Ability to see issues from the client’s perspective and to work out how to deliver exactly what the client wants and needs, • Skill in drafting, advising and negotiating on complex transactions and matters, • First rate legal and technical skills combined with pragmatism, commercial knowledge and application, • Excellent client care skills, • Excellent transaction management skills, • Ability to develop and work in a fast-paced, intellectually challenging environment, • Resilience under pressure, endurance and ability to manage and meet multiple deadlines, • Experience in running negotiations and other meetings with limited supervision, • A high level of professionalism and integrity International Opportunities The vast majority of the work undertaken in the Pensions, Employment and Incentives group is international. Many of our clients are based overseas and the nature of our domestic client base is such that most of them have considerable overseas interests. Our Best Friends network ensures that we and our clients have access to the very best international legal advice which in turn enables us to see more than our fair share of the most interesting global disputes and investigations. English law is often at the heart of a matter so we frequently find ourselves playing a key role project managing the international advisers and bringing all the strands of the matter together. Culture of the Firm Our culture is one of doing all that is necessary to deliver excellence to each client as a team. Team is central to how we function. We foster a collegiate and non-competitive culture in which colleagues ask for advice and support. We operate an open-door policy and actively encourage discussion and knowledge sharing. Our practice holds regular social and team building events. It is a team. There are no billable hours or billing targets for associates. The firm has eleven diversity networks. Our aim is to foster a spirit of inclusion. We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.

About the job Are you passionate about Instagram, TikTok, and YouTube? Do you live and breathe social media content and strategies? Dream of working with thousands of top influencers and some of the world’s biggest brands? If yes, we’re a perfect match! At GIFTA, we’re revolutionising influencer marketing with our all-in-one gifting approach. From influencer selection and personalised fulfilment to tracking all content and ROI, we ensure every campaign delivers measurable value. Our model empowers nano and micro creators to share genuine, unscripted stories about the brands they love, building trust, engagement, and meaningful connections. Join us to reshape the future of influencer marketing. About GIFTA GIFTA is the UK’s leading influencer gifting company, specialising in authentic connections between brands and creators. Our all-in-one gifting approach manages every aspect of the process: selecting influencers that align with your brand, delivering beautifully personalised products, and tracking content and ROI through our advanced platform. This approach ensures influencers have the freedom to create honest content that resonates with their audiences, fostering trust and transparency. Our model is rooted in authenticity—much like the traditional method of sending products to journalists for reviews, helping brands build credibility through genuine storytelling. With a proven track record, we’ve worked with over 170 brands, including L’Oréal, Unilever, P&G, Adidas, Kellogg’s, Tesco, and Heinz. We also pioneered the first chilled and frozen product distribution for influencers, enabling food brands to connect with niche audiences in innovative ways. Role Title: Executive Assistant Office Manager Salary Range: £30,000 - 45,000 (DOE) Location: London-based (Shoreditch) 4 Day a week company Monday at home / Tuesday to Thursday in the office We take culture seriously. We've built something special here, a team that genuinely enjoys coming to work, and this role sits right at the centre of keeping that alive as we grow. You'll be the heartbeat of GIFTA: part organiser, part fixer, part culture champion. You're the person who makes everything just work — and makes the office somewhere people genuinely love being. No two days will be the same. You'll sit at the centre of a fast-moving environment, acting as the right hand to the CEO / Founders while owning the office experience end-to-end. Some days that's pulling together an unforgettable team social or making a new starter's first day feel seamless. Others it's chasing a late invoice, packing bags for events, or handling something nobody else saw coming. The common thread: you take things off people's plates completely — and get them done. 🎯 CEO & Executive Support aka: the ultimate right hand • Triage and manage the CEO's inbox's daily, • Gatekeeping & Prioritisation: Acting as a strategic filter for the CEO; independently resolving 75% of incoming queries and ensuring only high-value 'Decision-Required' items reach the CEO., • Relationship Management: Building rapport with key clients and partners to act as a seamless extension of the CEO’s voice, ensuring stakeholders feel valued even when the CEO is unavailable, • Work with the CEO daily to align on priorities, • Identifying potential scheduling conflicts or 'friction points' before they occur and resolving them without CEO intervention., • Coordinate travel, meetings, agendas, and materials, • Support CEO at Internal and external events, • Handle sensitive information with discretion, • Support Founders with Ad Hoc admin support to help them multiply their time 🏢 Office management aka: keeping the wheels turning • Sole point of contact for landlord, cleaners, and maintenance, • Keep the space running smoothly, organised, and welcoming, • Manage supplies, equipment, deliveries, and meeting rooms, • Handle post, access, and day-to-day facilities, • Coordinate laptops, tech, access, and desk setup, • Partner with IT to get people up and running smoothly, • Lead the office search and move as we scale, • Keep budgets tight and supplier relationships smooth 🎉 People, culture & events aka: bringing the vibe • Own Tasty Thursdays — coordinating weekly team lunches everyone looks forward to, • Organise Workout Wednesdays and keep the energy going week to week, • Keep our office tuck shop stocked and managed to a budget, • Plan and deliver quarterly socials, away days, and experiences that people actually talk about, • Own birthdays, promotions, and milestone celebrations, • Support client events and internal all-hands, • Plan and deliver key events during the year, Summer Parties, Christmas gatherings., • Own new starter onboarding as well as off-boarding, • Help shape and protect the GIFTA culture as we scale 💰Finance & business admin aka: the fixer • Support finance chasing outstanding client invoices and employee / supplier / company receipts, • Coordinate supplier and influencer payments, • Support payroll administration with our provider, • Handle insurance renewals and document filing, • Keep the financial hygiene tight across the business 🤖 AI & workflow improvement aka: working smarter • Use AI tools like ChatGPT and Claude to automate repetitive tasks, • Actively look for ways to make operations more efficient, • Free yourself up for the high-value work that needs a human touch You'll love it here if... ✓ You thrive on variety — no two days the same ✓ You're a natural problem-solver who follows things through ✓ You bring structure and calm to fast-moving environments ✓ You genuinely care about culture and people experience ✓ You take pride in making everything look effortless ✓ You're comfortable with AI tools and always looking to improve Benefits • 20 days annual leave + bank holidays, • 4 day work week company (Fridays off), • Flexible start and finish times, • Hybrid working: Work from home on a monday and any extra days you need to work from home just clear with your line manager before., • Weekly team socials, wellness activities, and Thursday team lunches, • Office snacks, breakfasts, and regular industry events, • Company parties / socials and more exciting perks on the way, • Two weeks per year working from anywhere in the world, • Your own desk in our brand-new office Tech setup: Mac computer + anything else you need to succeed

People Advisor London - up to £45K A prestigious education group is seeking an experienced People Advisor to provide expert HR support and guidance to employees and managers across its London-based settings. This role is central to managing the entire employee lifecycle while ensuring strict compliance with legal and educational standards. The Role Reporting to the Head with a dotted line to the People Business Partner, you will be responsible for HR processes ranging from recruitment and onboarding to complex employee relations. You will act as a first point of contact for HR queries, providing advice on employment law, conflict resolution, and policy implementation. Key Responsibilities • Employee Relations: Manage disciplinary, performance, and grievance cases from inception to conclusion in collaboration with managers., • Recruitment & Onboarding: Manage the full recruitment cycle, including job postings, screening, and conducting onboarding for new starters., • HR Administration & Compliance: Maintain accurate employee records and the Single Central Record (SCR) to ensure compliance with data protection and legal requirements., • Operational Support: Oversee contract administration, salary updates, benefits, and leave management while ensuring accurate data entry into the HRIS., • Wellbeing & Inclusion: Promote mental health and wellness programs and champion diversity, equity, and inclusion initiatives across all settings., • Policy & Reporting: Update HR policies and the employee handbook, and analyse HR data to report on metrics such as turnover and absenteeism. Requirements • Qualifications: CIPD Level 5 or an equivalent qualification., • Experience: Previous experience as an HR Advisor with a strong background in case management, HR administration, and the full employee lifecycle., • Technical Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint), Adobe, and HR Information Systems (HRIS)., • Knowledge: Strong, proven understanding of UK employment law and its practical application., • Attributes: High attention to detail, a self-starter mindset, and the ability to build influential relationships at all levels of the organisation. Why Join This Team? This is an opportunity to take ownership of vital HR functions within a supportive environment that values employee development and professional wellbeing. You will play a key role in shaping a positive workplace culture where employees feel valued and supported.

Job Summary: • Drive technology, data, and product innovation from a risk perspective., • Play a key role in identifying, assessing, and governing technology, data, and product risk., • Operate within the 2nd Line Group Risk function, guiding first-line stakeholders on their approach to risk across IT infrastructure, AI, cloud, emerging technologies, and product lifecycle., • Advise stakeholders at all levels on control effectiveness, providing independent challenge, oversight, and clear risk insight in decision-making related to digitalisation, data, and products., • Highlight both risks and opportunities in how the business can take informed risks in these areas., • Act as a trusted business partner, building strong relationships across the organisation as a go-to expert for technology, data, and product risk., • Collaborate closely with associated business areas and 2nd and 3rd line functions to ensure effective engagement and alignment. Key Responsibilities: • Challenge, support, and work with 1st Line teams on risk identification, assessment, and control adequacy across digital and technology processes, as well as data and products., • Act as a key point of contact for the business, effectively engaging with the 1st Line as a Risk Business Partner., • Work with the 1st Line to collate and coordinate updates on risk profiles, ensuring aligned reporting for technology, data, and product risk within Group Risk Reporting., • Support, challenge, and guide the 1st Line through the RCSA process across technology, data, and product risk., • Act as Group Risk representative on business projects and initiatives, providing challenge and advice as a Risk Business Partner., • Attend relevant working groups and committees as required., • Partner with the 1st Line on operational risk event processes, providing guidance, training, and awareness, and ensuring robust remediation actions to strengthen the control environment., • Support enhancements to the Technology, Data, and Product Risk Control Framework by identifying and embedding key controls across the lifecycle., • Monitor the implementation of risk controls across business units and functions, gathering feedback to support continuous improvement., • Coordinate and prepare reports and presentations for governance forums as part of Group Risk Reporting., • Stay up to date with regulatory developments and wider industry changes, engaging with Group Risk and the wider business to assess impact and implications.

Senior Operational Risk Manager 📍 London | Financial Services | Front Office Aligned Risk We’re partnering with a high-performing global financial services firm that is looking to hire an experienced Operational Risk professional to join a highly visible and commercially focused team. This is not a traditional “sit behind the policy” Operational Risk role. The team is embedded within the business, highly hands-on, and operates as a true first-line partner to the front office and operational teams. You’ll be working directly with senior stakeholders across the business, influencing decision-making, challenging processes, and helping shape a strong risk-aware culture in a fast-paced capital markets environment. If you enjoy being close to the business, solving real problems, and driving meaningful change rather than simply reporting on it, this could be an excellent next step. The Role You’ll play a key role in identifying, assessing, and managing operational risk across the business, while partnering closely with stakeholders to strengthen controls, improve governance, and support strategic initiatives. Key responsibilities include: • Leading operational risk and control assessments across business areas, • Identifying control gaps and driving remediation through to completion, • Conducting root cause analysis on operational incidents and implementing preventative actions, • Partnering with senior stakeholders to challenge risk decisions and improve control environments, • Producing meaningful risk reporting, dashboards, and trend analysis for senior management, • Supporting governance forums, committees, and risk oversight activities, • Monitoring emerging risks and helping evolve the operational risk framework, • Reviewing business change initiatives and providing risk input on new processes, products, and integrations, • Supporting scenario analysis, risk appetite, and broader enterprise risk activities, • Working collaboratively with second and third line functions while remaining commercially focused and solutions-driven What We’re Looking For We’re specifically looking for candidates who have direct, hands-on experience within sell-side financial services environments. To be considered, you should have: • Proven 1st line Operational Risk experience within a sell-side firm, • Strong knowledge of capital markets products and environments, • A solid understanding of the trade lifecycle, • Experience working within fast-paced financial services organisations, • Strong operational risk, controls, governance, and assurance knowledge, • Experience conducting risk assessments, control reviews, and incident investigations, • Excellent stakeholder management and communication skills, • The ability to work independently while influencing senior stakeholders confidently Exposure to frameworks such as Basel, COSO, ERM, ICAAP, or ICARA would also be highly beneficial. Why Join? This is an opportunity to join a business where Operational Risk is genuinely valued and embedded within the commercial side of the organisation. The team is proactive and collaborative they go above and beyond, take ownership, and operate as true business partners. You’ll gain significant exposure across the organisation, work closely with senior leadership, and have the opportunity to contribute to meaningful change initiatives within a dynamic market environment. ⚠️ Please only apply if you have direct relevant experience Candidates without this specific experience will not be considered.

Senior Portfolio Underwriter (Motor/Fleet) Insurer | London / Hybrid I’m working with a leading motor insurer looking to appoint a Senior Portfolio Underwriter to support the continued growth of their team. This is not a traditional, day-to-day underwriting position. Instead, the role focuses on shaping and managing the overall portfolio, working closely with Product Managers and the Head of Class. You’ll take a data-driven approach to analysing trends, generating insights, and influencing strategy. The ideal candidate will have a background in motor underwriting and be interested in transitioning into a more portfolio- and analytics-focused role. Key Responsibilities • Lead the development of underwriting strategy for assigned products, using market insights and technical expertise, and ensure effective delivery alongside product teams., • Support portfolio performance management by analysing results, implementing pricing and selection strategies, and recommending improvements to meet or exceed financial goals., • Collaborate with Product Performance Analysts, providing guidance while leveraging their expertise to support wider strategic initiatives., • Refine underwriting appetite to take advantage of market opportunities, improve risk selection, and actively manage the portfolio mix., • Act as a technical referral point for underwriters, brokers, and internal stakeholders, offering informed guidance on risk, pricing, and product considerations., • Provide feedback to pricing and product teams on model performance, helping enhance accuracy and sophistication over time., • Work cross-functionally to ensure a consistent and compelling proposition is delivered to the market., • Maintain awareness of the risk environment, contributing to the identification and mitigation of factors impacting performance and sustainability., • Support first-line assurance activities, including audits, peer reviews, exception reporting, and performance monitoring, ensuring adherence to underwriting authority, processes, and regulations., • Build and maintain strong relationships with key partners, ensuring their needs—and those of their customers—are effectively met., • Ensure all activities comply with legal and regulatory standards, consistently demonstrating professional and ethical conduct.

About the Company An award-winning financial services organisation is looking for an exceptional HR Business Partner to join their team. Acting as a strategic advisor and trusted parter to your client groups, this role will support up to Executive Committee and will have a pivotal contribution in setting and implementing people strategies. About the Role The HR Business Partner acts as a strategic advisor and trusted partner to Executive Committee, Senior Managers, and line managers within their assigned business areas. This role is pivotal in shaping and executing people strategies that directly support the organization’s long-term strategic objectives; Working collaboratively with senior leaders, the HR Business Partner proactively identifies workforce trends, anticipates future talent needs, and drives initiatives that foster a high-performance culture. By leveraging deep business insight and HR expertise, the role influences decision-making at the highest levels, ensuring that people plans are fully integrated with business strategies and that organizational change is managed effectively. Responsibilities • Act as a trusted advisor to senior leaders and their management teams, aligning people strategies with business objectives and regulatory requirements., • Build strong, collaborative relationships with senior leaders and line managers to foster trust and proactive problem-solving., • Lead on the delivery of company wide people initiatives and cyclical activities for designated business areas by utilising tools and processes provided e.g. Salary Review, Talent Mapping, Succession Planning, Engagement Survey, Manager Forums, Development initiatives., • Influence business leaders decision-making on all elements of the people strategy ensuring activities and outcomes within the directorates are aligned to the plans objectives. E.g. team development, engagement survey, Re-organisations., • Lead strategic workforce planning, forecasting future talent needs, and integrating succession planning and leadership development. Work alongside the Recruitment Business Partners to identify business areas future resource planning needs and forecasts. Work with Finance to ensure needs are built into budgets and recruitment schedules. Oversee delivery of the workforce plans as appropriate., • Ensure HR practices comply with UK employment law and financial services regulations, including Conduct Rules and risk management frameworks. Identify and mitigate regulatory and operational risks in employment situations., • Build and maintain working relationships with line managers that enable them to seek advice and support when a concern is first identified, to aid in early resolution through informal interventions, therefore minimising risk and escalations., • Keep at the forefront of developing employment legislation, best practice and utilise the different tools and approaches available to ensure the support provided is tailored to each situation and ensure the best possible outcome is achieved., • Identify risks and opportunities in employment situations to ensure successful resolutions are achieved internally with learnings and recommendations being identified and implemented., • Stay abreast of developments in employment legislation, HR trends, and financial services regulatory changes. Recommend and implement improvements to HR processes and policies to enhance compliance and organisational effectiveness., • Use data to identify trends, risks, and opportunities for improvement working with the appropriate team to produce accurate HR reports, dashboards, and analytics to inform strategic decisions and track KPIs. Qualifications • CIPD Qualified or equivalent, • Comprehensive Generalist HR experience, • Experience of working within a Financial Services / Asset Management / Investment Operations environment, • Proven Employment Relations experience Required Skills • Established and seasoned experience as an HRBP within financial services or similar., • Excellent communication skills & stakeholder management skills; able to challenge to reach a desired business outcome, • Influencing Skills, supplemented by an ability to build relationships quickly, • Coaching skills including showing empathy in certain situations, • Ability to be flexible to diverse and reactive situations, demonstrating diplomacy, impartiality and professionalism, • Ability to produce reports and provide insight on people data; contribute to dashboards and other MI quickly and accurately, • A logical thinker with an ability to question and analyse a wide range of information and able to form sound judgements and conclusions Preferred Skills • Current Employment Law & best practice, • Knowledge of latest developments in the HR arena and employment legislation Salary on offer will range between £80,000-85,000 base plus bonus and benefits.

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other. The Territory Leader plays a key role in driving the strategic and tactical execution of the Omnichannel Territory strategy within their assigned customer catchment or geographical area. This leadership position provides clear direction and visionary guidance to store teams, ensuring alignment with the company's broader business objectives. Key responsibilities include leading the business, people, trade, and portfolio strategies within the territory, ensuring these are integrated into daily operations. The Territory Leader inspires and empowers store teams to consistently deliver exceptional customer experiences, foster a positive team culture, and contribute to profitable growth. This FTC role is critical in shaping and executing strategies that not only benefit customers and teams but also ensure sustained profitability for the business. The role is fully accountable for fostering an inclusive culture that is aligned to our brand values: Customer Obsessed, Play to Win, We Are One, It Starts with Me THE ROLE • Lead an omnichannel Territory strategy aligned to the wider market strategy to deliver agreed OKR’s and drive profit through robust P&L control., • Territory strategy includes:, • Business Planning (Trade forecasting, process & risk management), • Trade plan (Customer, marketing, space & ranging), • People strategy (Engagement, succession, productivity & efficiencies), • Portfolio Strategy (Customer & commercial data), • Customer acquisition & engagement strategy (C Sat, insight, ecommerce catchment data), • Territory strategy should always use both on and offline data to inform decisions, • Accountable for the leadership and engagement of our store teams, • Deliver all business operational and trade activity across all stores within the Territory, • Quarterly and periodic review of Territory strategy with all relevant stake holders & business partners including: • Customer/Central operations / Trade & VM / BMD / Property / People / Compliance / H&S / Finance / Loss Prevention to review tactical execution and opportunity • Provide weekly feedback to influence trading opportunities, • Complete output focused visits in store/remotely to demonstrate sound leadership across the Territory, • Personal responsibility to adhere to all road safety measures ABOUT YOU • Adhere to all company policies and procedures, • An understanding of our customer demographic within the Territory, • Exceptional track record in leading successful teams through a people-first approach, • Role model an omnichannel culture throughout the organisation, • A track record of influencing stakeholders (up to and including director level) on complex and potentially difficult matters, • A Customer first, commercial attitude, • Demonstrates strong and effective situational leadership, • Encourages healthy work life balance, supporting their team to do the same, • Exceptional communication skills, • High emotional intelligence and integrity, able to challenge and accept challenge in a professional manner, • Role models and takes a proactive approach with own self-development, • Solution focussed and innovative, ability to think on feet and react to changes with pace in an ever-changing environment, • 40% staff discount plus friends & family discounts throughout the year, • Access to our reward platform for external discount and offers, • Private pension scheme, • Profit related bonus scheme, • Option to join our Healthcare Private Medical Scheme, • Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you, • All employees are covered by our life assurance policy from day one, • Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years service), • Spread the cost of your commute with interest-free season ticket loans, • Do your bit for the environment and save money with our Cycle2Work scheme, • We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust DIVERSITY & INCLUSION STATEMENT We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.

Who are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of over 20,000 employees spanning over 100 countries. Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden. Why work at Howden? We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. The Role You will handle a caseload of Professional Indemnity claims for some of our largest clients. Key responsibilities include managing those claims from start to finish, attending client meetings when required and contributing to data and risk management initiatives. What you'll do • Determines own work priorities and activities in line with agreed plans to ensure the achievement of personal and team objectives., • Manages assigned projects and contribute to other projects as required, • Provides relevant management information to senior management, • Develops strong relationships with markets, • Negotiate with markets to achieve the best outcome for the client, • Maintains any ongoing delegated authority contracts appropriately and cost effectively, • Create comprehensive claims documents:, • Presents claims to underwriters, dealing with queries, providing feedback and responding appropriately to clients, insurers and relevant internal departments., • Reviews and prepares correspondence regarding notifications and claims to ensure that products and cover best meet the client’s risk requirements, business objectives and compliance requirements., • Keeps clients and insurers informed of developments relating to notifications and claims, liaising with third parties as necessary., • Investigates and resolves queries from clients etc, following these through to resolution and keeping all parties informed throughout the process., • Ensure up to date records are always maintained on the Group systems, • Interprets instructions and issues arising, and then implement actions according to policies and procedures, • Keep informed of all legal and regulatory developments relevant to the division/department, • As a more experienced member of the team, will assist less able team members with their personal development, where required, • Actively undertakes personal development to ensure up to date knowledge and understanding of best practice, • Remains aware of external, industry, legal and regulatory developments etc to ensure practice and outputs are of a sufficiently high standard, • Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group Who we're looking for • Has significant previous Claims based experience (ideally with an international broker), • Good understanding general principles of insurance., • Good understanding of London market operations (Lloyds and company markets), • Understanding of company objectives and how own role contributes to these., • Good knowledge relating to claims-handling process., • Understanding of broking and underwriting process., • Knowledge of the market within which the company operates including an awareness of competitors, specific territory knowledge, cultural awareness, • Awareness of the regulatory environment and requirements., • Specific systems’ knowledge relevant to claims processing, • Team player., • Good level of numeracy and literacy., • Good level of communication and interpersonal skills including, written, verbal and face to face, • Highly organised, with good planning skills., • Able to work to flexibly to achieve tight deadlines/targets, • Able to build sustainable relationships, • Able to be proactive and work on own initiative, • Resilient and calm under pressure., • Commercial acumen., • Good decision making skills/analytical., • Able to react to change positively and productively. What do we offer in return? A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives. Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us: • Our successes have all come from someone brave enough to try something new, • We support each other, in the small everyday moments and the bigger challenges Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Our sustainability promise We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

Senior Presales Lead (Cyber SOC Services) Our client is a UK based cyber security consultancy with ambitious growth targets and a market-leading 24-7 MSP SOC. We're hiring a Senior Presales Lead to sit at the heart of that growth, technically credible, commercially sharp, and trusted by CISOs and security leaders. The opportunity in one line: Own the SOC technical presales client conversations. Build the solution. Win the deal. Help scale a recurring-revenue proposition. What you'll be doing: • Lead SOC solution design: Shape MDR and managed security solutions from first call to signed contract. Act as the technical authority across SOC / MDR client opportunities, • Front senior stakeholders: Present with authority to CISOs, heads of security and IT leadership, • Driving quality across bids, proposals, and client engagements: Lead or contribute to RFPs and RFIs with commercial and technical rigour, • Influence the proposition: Feed market insight back into how our client develops and positions the SOC offering What we're looking for: • A strong SOC or MDR Presales / Solutions background, whether from the operations side or from selling complex managed security contracts, • Proven pre-sales, solutions engineering, or technical consulting experience, comfortable owning full sales cycles, • The ability to bridge sales, technology, and delivery, credible with both technical teams and the boardroom, • Commercial mindset with the ability to bridge sales, tech, and delivery, • Bonus: experience in regulated sectors (financial services, critical infrastructure, aviation) or familiarity with SIEM, MDR, and cloud-native SOC platforms Why Apply?: • Visible impact: Direct line to new logo wins and deal size, not a support function, • Recurring revenue: Central to scaling a managed security proposition with long-term ARR, • Strategic platform: Backed by financial strength and serious growth ambitions If you’re someone who thrives in client-facing, solution-led environments and wants to shape the future of SOC offerings in a growing cyber consultancy, this is worth a conversation.

Salary c.£70,000 Location: London / Home based with requirement to do 4 office days per month (weekly / 2 days per fortnight or 4 days in one week) An established and fast-growing UK insurer is seeking a Compliance Monitoring Manager to join its high-performing Risk & Compliance function. This is an opportunity to play a key role in shaping and delivering a robust compliance monitoring framework within a business that combines innovative technology with deep industry expertise. The Opportunity You will be responsible for designing and delivering a dynamic, risk-based compliance monitoring and assurance plan. Working closely with first-line teams, you’ll provide independent oversight, constructive challenge, and actionable insight to ensure regulatory compliance and strong customer outcomes. This is a hands-on role with real ownership, offering exposure across the full breadth of insurance operations including sales, claims, complaints, financial promotions, and outsourcing. Key Responsibilities • Develop and execute a comprehensive compliance monitoring and assurance plan, including thematic reviews and control testing, • Conduct deep-dive assessments across key business areas to evaluate regulatory compliance and effectiveness of controls, • Identify control weaknesses, root causes, and emerging risks, ensuring remediation actions are agreed and tracked to completion, • Produce clear, insightful reporting for senior stakeholders and governance committees, • Support targeted reviews in response to incidents, regulatory changes, or emerging risks, • Enhance monitoring methodologies, frameworks, and reporting processes, • Use MI, data analytics, and trend analysis to inform risk-based priorities, • Build strong relationships across the business, embedding a culture of proactive and proportionate compliance About You • Strong understanding of FCA regulations, including Consumer Duty, SYSC, PROD, ICOBS, and financial crime requirements, • Experience in compliance monitoring, assurance, or testing within insurance or financial services, • Analytical mindset with the ability to identify root causes and deliver practical recommendations, • Confident communicator, able to engage and influence stakeholders at all levels, • Self-starter, comfortable working independently and managing competing priorities Desirable: • Experience within home or personal lines insurance, • Knowledge of SMCR, outsourcing oversight, and data-led assurance approaches, • Relevant qualifications (e.g. ICA, CISI, ACII), • Exposure to regulatory reviews or thematic work (e.g. FCA/PRA, s166) Why Apply? • Join a collaborative, forward-thinking organisation with a strong reputation for innovation and customer focus, • Work in a flexible, hybrid environment with genuine work-life balance, • Be part of a business recognised as a great place to work, with a supportive and inclusive culture, • Access strong benefits including bonus potential, private healthcare, pension, and professional development support, • Opportunity to make a tangible impact in a growing, purpose-driven organisation This is an excellent opportunity for a compliance professional looking to take ownership in a dynamic environment where their work will directly influence customer outcomes and regulatory excellence. Apply now to find out more.

Entry Level Recruitment Consultant London – Hays Recruitment We are seeking a sales-driven Entry Level Recruitment Consultant to join our flagship London office in our Professional Services Recruitment team. As an Entry Level Recruitment Consultant, your primary focus will be to develop and nurture relationships within organisations across London. You will be conducting business development (sales calls) to seek out and meet with Recruitment teams, Directors, line managers, and other key stakeholders. As an Entry Level Recruitment Consultant, you will be recruiting the best and most experienced candidates for roles across a professional sector. This is a sales based role where you will enjoy commission alongside your base salary with the potential to earn £32,000 - £40,000 in your first year. Your new team This is an opportunity for a trainee Recruitment Consultant join one of Hays' longest standing business areas with a strong client base and job flow. We offer a collaborative and inclusive environment ensuring you are set- up to succeed whilst being surrounded by expertise. Our London office is in the heart of the city and home to 300 ambitious sales driven consultants who work hard and celebrate success. Hays is the largest specialist recruiter globally and a multi award winning business covering 22 areas of recruitment across over 80 offices in the UK. We are professional, people centric and proud to be positively impacting our local people and businesses with the work we do. Your new role The responsibilities of an Entry level Recruitment Consultant include: • Making cold calls and sales calls to prospective clients to sell our services, • Developing and maintaining strong relationships with organisations and key decision makers., • Actively engaging with face-to-face meetings with in-house recruitment professionals, directors, and line managers., • Sourcing, screening and recruiting top-tier candidates for roles., • Draft reports, ensure compliance, and participate in internal projects., • Working to daily targets and KPIs to achieve your monetary goals We pride ourselves in hiring the very best talent in the recruitment space and therefore you will need to meet the following criteria to apply: • A genuine drive to work in a sales environment – our best people are motivated to work to targets and go the extra mile for clients and candidates, • The ability to communicate like a professional in the workplace, • An individual who is resilient and not afraid of challenges, • Has a good understanding of what 360 recruitment is and is passionate about pursuing a career within recruitment What you’ll get in return Hays is a multi-award winning employer and we believe as part of the employee and employer deal, we can give you a career with unrivalled progression. Our culture is a reason why so many of our people choose to stay and grow their careers with Hays. Our colleagues describe our culture as ‘high energy’, ‘inclusive’, and ‘great people’ with a ‘growth mindset’. In addition, you will enjoy: • Uncapped individual commission paid upon invoice every 4 weeks, • Regular performance-based incentive programmes including all-expense paid international trips, • A culture underpinned with trust, which is based on expertise, training, collaboration, inclusivity and doing the right thing, • Industry-leading learning and development to maximise your performance and advance your career every step of the way, • A global brand with established PSL agreements and warm client relationships, • An adult approach to working with hybrid working models and flexible working hours, • The opportunity to work in any of our 32 other countries through our global mobility offering, • Diverse range of employee support networks, wellbeing initiatives and wider benefits We know talented people want to work with the best: people, brand, tools, technology and infrastructure. They also want career development. Our culture is shaped and created by these features. We also know our people want to do interesting and meaningful work, increasingly in an organisation that is purpose led. This is demonstrated in the work we have done through our commitment to DE&I, Net Zero and our global volunteering and fundraising programme, ‘Helping for your tomorrow’. What to do next Please apply now to become the next Senior Recruitment Consultant or for more information on our roles. Life at Hays presents the opportunity for growth, varied career paths, exciting challenges and a culture of inclusion that celebrates diversity. As a committed Disability Confident employer, if you’re thinking of a new tomorrow for your career, whatever your background, let’s work together to create it! At Hays, we share a passion for creating a culture where there are opportunities for our people to flourish and succeed, whatever your background. We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career with us.

People Partner – High-Growth Fintech | London Reporting to: Head of HR, UK Fully Office Based We’re partnering with an exciting, rapidly scaling fintech to appoint a driven and hands-on 360 People Partner to join their UK team. This is a brilliant opportunity to step into a high-impact role where you’ll have real ownership, the ability to shape processes, and make your mark as the business continues to grow. Working closely with the Head of HR and a collaborative, forward-thinking People team, you’ll play a key role in delivering best-in-class HR operations while identifying opportunities to improve, streamline, and evolve processes. Your ideas will be valued, your contributions recognised, and your impact visible. If you thrive in a fast-paced environment and enjoy bringing structure, organisation, and innovation to growing teams—this role is for you. Responsibilities People Partnering & Advisory • Act as the first point of contact for managers across the UK business on all people matters, providing practical, legally sound guidance., • Partner with Sales, Operations, and Support leaders to understand their teams, anticipate people challenges, and proactively support performance., • Coach managers through people processes including performance management, conduct issues, and difficult conversations., • Build trusted relationships across the business, positioning the People team as a credible, commercially aware function. Employee Relations • Own and manage ER cases end-to-end, including disciplinary, grievance, capability, and probation matters., • Prepare and manage all associated ER documentation — invite letters, outcome letters, appeal processes — ensuring procedural accuracy throughout., • Advise managers on appropriate courses of action, balancing legal risk, business needs, and employee experience., • Manage performance improvement plans (PIPs) and support managers in conducting reviews consistently and fairly., • Maintain thorough, accurate records of all ER matters in line with GDPR and internal policy. Employee Lifecycle • Own all stages of the employee lifecycle: onboarding, probation, role changes, promotions, and offboarding., • Ensure new starters have a structured, consistent onboarding experience from offer acceptance through to end of probation., • Track probation milestones, prompt managers to complete reviews on time, and manage extensions or early failures where necessary., • Manage leaver processes end-to-end, including exit interviews, system updates, and final payslip coordination. Performance & Development • Support the design and delivery of the UK performance review cycle, working with managers to ensure reviews are meaningful and consistent., • Monitor performance trends across teams, flagging concerns early and supporting intervention where needed., • Assist in identifying development needs and connect employees to relevant growth opportunities. HR Systems, Data & Compliance • Maintain accurate, up-to-date employee records within Personio, ensuring data integrity across the employee lifecycle., • Produce regular people reporting — headcount, attrition, absence, and other KPIs — to support Head of People with business updates., • Own the monthly payroll input process for the UK, ensuring all employee changes are captured accurately and on time., • Ensure all people activity is conducted in compliance with UK employment legislation, including the Equality Act 2010, Working Time Regulations, and GDPR., • Maintain and update HR policy documentation, ensuring the Employee Handbook remains accurate and accessible. Skills & Attributes • Confident handling ER cases end-to-end with good instincts on when to escalate, • Strong communicator — direct without being blunt, empathetic without being vague, • Commercially minded — understands the business context behind HR decisions and communicates in those terms, • Comfortable working with data — able to pull a report, spot an anomaly, and present numbers clearly, • Organised and delivery-focused, able to manage multiple workstreams without losing attention to detail, • Thrives in a fast-moving, scaling business where processes are still being built

Company Founded in 1926 by Marcel Bleustein-Blanchet, today Publicis Groupe is the second largest communications group in the world and a leader in marketing, communication, and digital business transformation, led by Arthur Sadoun, the third CEO in its history. Publicis Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation. Publicis Groupe is a privileged partner in its clients’ transformation to enhance personalisation at scale. The Groupe relies on ten expertise concentrated within four main activities: Communication, Media, Data and Technology. Through a unified and fluid organisation, its clients have a facilitated access to all its expertise in every market. Present in over 100 countries, Publicis Groupe employs around 103,000 professionals. Overview At Publicis Groupe, we believe in the power of data to transform how brands connect with people. Our Data Solutions team leads a Groupe-wide initiative focused on delivering best-in-class reporting and data solutions for some of the world’s most iconic brands. We work hand-in-hand with client teams, analysts, and tech specialists to build scalable, intelligent reporting frameworks that drive insight and action. We’re now looking for a Data Analyst, Reporting & Operations to join our growing team and help bridge the gap between business and tech. If you thrive at the intersection of analytics, systems thinking, and client service—this role is for you. Applicants must have the right to work in the UK, as visa sponsorship is not available for this role. Responsibilities As a Business Data Analyst, Reporting & Operations you’ll serve as the strategic link between client-facing teams and our technical developers—translating complex requirements into clear, deliverable solutions. Your focus will span data integrations, API connectors, reporting development, and dashboard functionality. Expect to lead projects end-to-end, working across teams to deliver smart, scalable, and elegant data solutions. Client & Stakeholder Leadership • Be a trusted partner to internal client teams, ensuring expectations are met with clear timelines, technical support, and transparent communication, • Lead regular check-ins to align on goals, capture feedback, and proactively surface new needs, • Maintain a detailed understanding of project status and ensure best-in-class service delivery Data Integration & Testing • Own the setup and maintenance of API connectors and automated reporting pipelines, • Validate data quality, perform regression testing, and ensure KPI definitions match client narratives, • Collaborate with technical teams to guarantee dashboard integrity and address any discrepancies Reporting & Dashboard Development • Create dashboard wireframes, gather input from client teams, and translate into development-ready briefs, • Oversee QA processes with Data Governance and the BI team, • Coordinate testing, troubleshooting, and resolution of reporting issues, • Safely manage data sharing with non-Publicis users in line with security standards Qualifications ✔ Experience in a data, operations, or analytics-focused role ✔ Familiarity with BI and reporting platforms such as Power BI, Datorama, Data Studio, Databricks, SQL ✔ Strong communication skills and a collaborative, solutions-focused mindset ✔ An organised, proactive approach—comfortable working across teams and timelines ✔ Excitement for new technology, data storytelling, and digital marketing innovation ✔ A team player who’s passionate about making data work harder, smarter, and more creatively Benefits: In The UK, Alongside The Core Benefits Such As Pension, Life Assurance, Private Medical, And Income Protection Plan, We Also Offer: • WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year., • REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care., • HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching., • FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave., • FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment., • GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

Company Description Publicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential. A key business solution of Publicis Groupe, Publicis Media’s digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide. Overview At Publicis Groupe, we believe in the power of data to transform how brands connect with people. Our Data Solutions team leads a Groupe-wide initiative focused on delivering best-in-class reporting and data solutions for some of the world’s most iconic brands. We work hand-in-hand with client teams, analysts, and tech specialists to build scalable, intelligent reporting frameworks that drive insight and action. We’re now looking for a Manager, Data Solutions (Client Reporting & Operations) to join our growing team and help bridge the gap between business and tech. If you thrive at the intersection of analytics, systems thinking, and client service—this role is for you. What you'll be doing: As a Manager, Data Solutions (Client Reporting & Operations) you’ll serve as the strategic link between client-facing teams and our technical developers—translating complex requirements into clear, deliverable solutions. Your focus will span data integrations, API connectors, reporting development, and dashboard functionality. Expect to lead projects end-to-end, working across teams to deliver smart, scalable, and elegant data solutions. Client & Stakeholder Leadership • Be a trusted partner to internal client teams, ensuring expectations are met with clear timelines, technical support, and transparent communication, • Lead regular check-ins to align on goals, capture feedback, and proactively surface new needs, • Own the setup and maintenance of API connectors and automated reporting pipelines, • Validate data quality, perform regression testing, and ensure KPI definitions match client narratives, • Create dashboard wireframes, gather input from client teams, and translate into development-ready briefs, • Oversee QA processes with Data Governance and the BI team, • Coordinate testing, troubleshooting, and resolution of reporting issues, • Safely manage data sharing with non-Publicis users in line with security standards What we're looking for: ✔ Experience in a data, operations, or analytics-focused role ✔ Familiarity with BI and reporting platforms such as Power BI, Datorama, Data Studio, Databricks, SQL ✔ Strong communication skills and a collaborative, solutions-focused mindset ✔ An organised, proactive approach—comfortable working across teams and timelines ✔ Excitement for new technology, data storytelling, and digital marketing innovation ✔ A team player who’s passionate about making data work harder, smarter, and more creatively Additional Information Publicis Groupe has fantastic benefits on offer to all of our employees. In the UK, in addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plan, we also offer; • WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year., • REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care., • HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching., • FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave., • FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment., • GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a flexible working pattern with full time employees being office-based four days during the working week.

THE ROLE We are seeking an experienced Change Manager to lead the people side of digital transformation at NextEnergy Group. This is a newly created function and role, the first of its kind in the organisation, and represents a genuine opportunity to define how change is managed, communicated, and embedded across the business. You will be responsible for ensuring that digital initiatives delivered by the Technology & Digital Services (TDS) team land successfully with end users, driving adoption, minimising disruption, and maximising the return on our technology investments. Working closely with a network of business-side change agents, including our Communications & Branding team, you will align internal communications, readiness activities, and training to support the rollout of our growing portfolio of digital products and platforms. This role requires someone who can build from the ground up establishing the change management standards, tools, and frameworks that will underpin TDS delivery for years to come – while simultaneously managing an in-flight portfolio of initiatives from day one. You will need to be as comfortable chairing our Change Advisory Board (CAB) and influencing senior stakeholders as you are coaching a change agent or product manager through the change process for the first time. KEY RESPONSIBILITIES Change Strategy & Framework • Define, implement, and continuously improve a structured change management methodology aligned to an industry-recognised framework (e.g. Prosci/ADKAR, Kotter, or equivalent), building a repeatable, scalable approach that can grow with the team., • Develop and maintain the organisation's change management standards, templates, and playbooks for digital initiative rollouts., • Assess the change impact and organisational readiness for each initiative, tailoring the approach to the scale, risk, and complexity of each rollout., • Ensure change management activities are fully embedded within the agile delivery framework, integrated from project inception through to post-launch adoption rather than treated as a downstream activity., • Ensure that all change initiatives are clearly positioned within the broader Group strategy, reinforcing organisational priorities and helping employees understand the strategic rationale behind digital transformation efforts., • Build the change management capability of the TDS team and wider business, creating shared language and consistent practices., • Co-Chair the CAB, joowning the agenda, process, and rigour of change request reviews across the TDS portfolio., • Ensure that change requests are assessed consistently, with appropriate stakeholder representation and clear decision-making on approval, deferral, or rejection., • Coach both change agents and product managers on the CAB process, building understanding and confidence in how to prepare, present, and respond to change requests effectively., • Partner with Product Managers and the PMO to embed change management activities into the agile delivery lifecycle from inception through to post-launch adoption., • Develop and execute change plans for concurrent digital rollouts, managing competing priorities and timelines across the TDS portfolio., • Track adoption and benefits realisation against agreed metrics, providing clear and regular reporting to senior stakeholders in line with the organisation's benefits realisation framework., • Identify, engage, and develop a network of change agents across the business to act as champions for digital initiatives within their teams., • Coach change agents on change management principles and practice, equipping them with the tools, messaging, and confidence they need to drive adoption locally., • Map and manage stakeholder groups across each initiative, developing targeted engagement strategies based on impact and influence., • Work in partnership with the Communications & Branding team to develop and coordinate internal communications, ensuring messaging is aligned to the Group’s strategic narrative, fully on-brand, clear, timely, and tailored to the audience, in line with established communications governance and approval processes., • All internal communications will be developed in partnership with the Communications & Branding team, who retain ownership of tone of voice, messaging standards, brand alignment, and channel governance., • Facilitate workshops, roadshows, and briefing sessions to build awareness and desire for change across affected teams., • Identify training needs arising from digital rollouts and coordinate the development and delivery of appropriate learning interventions., • Ensure end users are fully equipped to adopt new tools, processes, and ways of working before go-live., • Proactively identify resistance to change and develop targeted mitigation strategies to address it., • Escalate material change risks to the Head of Product & PMO and relevant project sponsors, with recommended actions., • Monitor adoption and usage data post-launch, identifying areas where additional support or intervention is needed. SKILLS & COMPETENCIES To be successful in this role, you will demonstrate: • Deep expertise in at least one industry-recognised change management methodology (e.g. Prosci/ADKAR, Kotter, or similar), with the ability to adapt and evolve the approach to suit the organisation., • Proven ability to build change management frameworks and practices from scratch in an organisation with limited existing capability., • Strong understanding of how technology and digital change affects people, processes, and culture and what it takes to make adoption stick., • Experience chairing or leading a Change Advisory Board process in a technology or digital environment is highly desirable., • Fluency in agile delivery practices and the ability to integrate change management activities seamlessly into agile ways of working., • Excellent stakeholder management skills, with the ability to influence and build trust at all levels of the organisation without direct authority., • Confident communicator, able to translate complex technical change into clear, compelling narratives for non-technical audiences., • Experience working alongside communications and branding functions to develop and deliver internal change communications., • Skilled at managing multiple concurrent change initiatives, with strong planning and prioritisation skills., • Resilient and adaptable, comfortable operating in ambiguity and hitting the ground running in a fast-paced environment., • Delivery focus with strong critical thinking and problem-solving skills., • Passion for sustainability and the mission to lead the transition to clean energy., • Commitment to NextEnergy Group's values: be a leader, build trust, be responsible, be innovative, and 'Bring your Alpha'. EXPERIENCE & QUALIFICATIONS • 5–8 years of experience in a dedicated change management role, with a focus on digital or technology-led change., • Demonstrated experience designing and implementing a structured change management methodology within an organisation., • Proven track record of managing change across multiple concurrent initiatives in a fast-paced, agile environment., • Experience chairing or playing a leading role in a Change Advisory Board process., • Experience building and coordinating change agent or champion networks within a business., • Strong background in stakeholder engagement and internal communications in the context of technology rollouts., • Experience developing and delivering training and enablement programmes for new digital tools and processes., • Experience working in the energy or financial services sector is essential., • Experience working in or alongside a technology or digital delivery team is necessary., • Formal change management certification (e.g. Prosci, APMG Change Management Practitioner, or equivalent) is highly desirable., • Fluency in Italian is highly desirable given the Group's significant operations in Italy., • The right to work in the UK.

Graduate Customer Support Associate A fantastic opportunity for a Graduate Customer Support Associate to join a rapidly growing, cutting-edge technology company. This organisation is developing highly advanced software solutions used by leading global businesses, and they are looking for a warm, personable and highly organised graduate to join their support team. This role is focused on delivering an outstanding customer experience, acting as the first point of contact for users, guiding them through issues, and ensuring every interaction is handled with clarity, empathy and professionalism. Location: London – 3 days per week in office Salary: Competitive + benefits Requirements for Graduate Customer Support Associate: • Degree educated from a leading University in any subject, • At least ABB at A Level or equivalent, • Experience working in a customer-facing environment, such as retail, hospitality or similar, where you have handled and calmed customers, • Naturally warm, friendly and engaging personality with a genuine passion for helping people, • Excellent communication skills, both written and verbal, • Strong organisational skills with close attention to detail, • Ability to manage multiple queries and prioritise effectively in a fast-paced environment, • A customer-first mindset with a focus on delivering a positive experience, • Strong problem-solving skills with the ability to follow structured processes and guidance, • Technical curiosity and the ability to pick up new systems and tools quickly, • Ability to remain calm, professional and empathetic when dealing with challenging or frustrated customers Responsibilities for Graduate Customer Support Associate: • Act as the first point of contact for customer queries via phone and support platforms, • Deliver a positive first impression, handling all interactions with warmth, professionalism and empathy, • Use internal guidance tools and documentation to help diagnose and resolve straightforward issues, • Clearly guide customers through solutions, ensuring they understand next steps, • Triage more complex issues, ensuring they are accurately logged and escalated to the appropriate team, • Provide clear, timely updates to customers throughout the lifecycle of their request, • Maintain accurate records of queries, communications and outcomes, • Follow structured processes and contribute to the continuous improvement of support procedures, • Work closely with second-line teams to ensure smooth handover of more complex issues What the role offers: • Opportunity to join a high-growth technology company working on advanced software products, • A highly collaborative and supportive team environment, • Clear opportunity to develop strong customer, communication and operational skills, • Exposure to a wide range of technologies and business processes Applications: If you would like to apply for this unique Graduate Customer Support Associate role, please send your CV via the relevant links! We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing (if this email address has been removed by the job board, full contact details are readily available on our website). Keywords: Graduate Customer Support Associate / Graduate Support Engineer / Customer Support Specialist / Support Analyst / Customer Operations Executive / Service Desk Analyst / Technical Support Analyst / Customer Success Associate / Customer Support Executive / Client Support Specialist / Helpdesk Analyst / Customer Experience Executive / Intercom / Customer Support Tools / Ticketing Systems / SaaS / CRM Systems / Incident Management / Customer Communication / Workflow Management / Process Driven Support / Escalation Management / Business Graduate / Humanities Graduate / STEM Graduate

Job post summary Date posted: April 30, 2026 Pay: £13.50 per hour Job description: Location: Remote (UK-based only) Job Type: Casual / Ad-hoc shifts / Zero-hour Pay: £13.50 per hour About the Role We’re looking for a reliable and proactive Control Room Operator to support our remote operations team on a casual basis. This role is ideal for someone who wants flexible, ad-hoc shifts and is comfortable working independently in a fast-paced environment. Key Responsibilities • Monitoring client systems and alarms, • Conducting scheduled welfare check calls, • Managing shared inboxes and responding to emails, • Handling inbound/outbound calls via our control room system, • Logging incidents and updates on platforms such as Timegate+ and Monday.com, • Escalating issues in line with company procedures What We’re Looking For • Strong communication skills (phone + written), • Good attention to detail and ability to follow processes, • Comfortable using multiple systems and switching between platforms, • Experience with Timegate+, Monday.com, or similar systems is highly desirable, • Reliable, punctual, and able to work independently, • Previous security control room / call handling experience is an advantage, but not essential Shifts • Ad-hoc / casual cover (including evenings, nights, and weekends), • Shifts offered based on business needs and availability, • 2 x permanent office based positions available from September 2026 in the Hertfordshire/Essex area (casual workers will be considered first) Requirements • Laptop or PC with stable internet connection, • Quiet workspace for taking calls, • UK-based Why Join Us? • Fully remote role, • Opportunity for more regular shifts over time, • Supportive and growing operations team How to Apply Apply via this advert and include the following: • Your availability, • Relevant experience (including any systems used) Benefits: • Work from home Work Location: Remote Indeed application:

Business Unit: Marketing Agency Type: Full-time, Permanent Reporting to: Managing Partner, Marketing Agency Location: London, Holborn (Hybrid – 2–3 days per week client / office based) Salary: £55-60k base | OTE up to £65k About JPC JPC is a strategic consultancy operating at the intersection of enterprise B2B marketing, sales enablement and revenue transformation. As part of our next phase of growth, JPC is evolving into two distinct but integrated business units: • Agency – delivering marketing, campaigns and activation Core Purpose of the Role We’re looking for a commercially minded Client Director to lead and grow a portfolio of key agency accounts. This is a client leadership and growth role, responsible for building strong relationships, driving account expansion and ensuring high-quality delivery through the team. It is also a critical role in enabling the Managing Partner to step up into full Business Unit leadership by reducing dependency on them for day-to-day account management and delivery. A bit of context (important) JPC is currently in a build phase as we establish and scale our Agency pillar. In the short term, the team structure is lean (Managing Partner, Client Director, shared Account Management and Project Management support). As a result, this role will operate in a hands-on, hybrid capacity, balancing: • Client leadership, • Growth and commercial ownership, • Delivery oversight and support As the business grows, this role is expected to evolve into a more focused commercial and client leadership position, with delivery increasingly owned by the wider team. We’re therefore looking for someone who is comfortable being hands-on where needed but motivated by building towards a more scalable model. What You’ll Be Doing Leading and growing accounts • Own a portfolio of key agency accounts with clear revenue and growth expectations, • Build strong, trusted relationships with client stakeholders, • Develop and deliver account growth plans, • Identify and convert opportunities for upsell, cross-sell and expansion, • Work closely with the Growth Consultancy team to unlock cross-BU opportunities Driving commercial performance • Take ownership of account-level revenue, forecasting and profitability, • Lead scoping, pricing and commercial conversations, • Ensure work is delivered in line with agreed margins and commercial objectives, • Contribute to building a predictable pipeline across your accounts Shaping client work and opportunities • Translate client challenges into clear, actionable briefs, • Bring proactive, insight-led ideas to clients, • Support the development of strategic responses and proposals, • Help position JPC as a strategic partner rather than a delivery supplier Overseeing delivery (with the team) • Work closely with Account Managers and Project Managers to ensure:, • projects are delivered on time, on budget and to a high standard, • risks are managed and client confidence is maintained, • In the early stages, take a more hands-on role in supporting delivery where needed Over time, the expectation is that you will: • Step back from day-to-day delivery involvement, • Enable the team to take full ownership of execution, • Focus more of your time on client leadership, growth and commercial performance Supporting new business • Contribute to pitches and proposals where relevant, • Identify opportunities beyond your existing accounts, • Support the overall growth of the Agency Business Unit How you’ll work with the Managing Partner The Managing Partner (Agency) is responsible for: • Overall Business Unit growth strategy, • Senior client relationships at the highest level, • Long-term direction and performance of the Agency In this role, you will: • Own day-to-day client leadership across your accounts, • Drive account growth and commercial performance, • Enable the Managing Partner to focus on scaling the business About you You’ll bring: • 5–8+ years’ experience in a B2B agency environment, • Strong experience managing and growing client relationships, • Commercial awareness and confidence in owning revenue, • Experience working with senior stakeholders, • Proactive and opportunity-led, • Commercially minded, • Comfortable operating in a growing, evolving business, • Hands-on when needed, but able to step back and lead, • Experience in tech, or enterprise level accounts, • Background in experiential, events, propositions and integrated campaign delivery, • Experience working with global brands and a track record of account growth Benefits • Flexible working (hybrid model), • Private Healthcare, • Pension scheme, • 23 days holiday (ability to earn up to 30 days) + birthday off, • Holiday purchase scheme, • 2 volunteer days per year, • Learning & Development (conferences and training), • £250 home office budget, • B-Corp certified, pet-friendly office with free breakfast and refreshments, • JPC Culture Club, • Regular social events including team drinks, events and Christmas Party and Summer Fun Days!, • Annual JPC Culture Awards Our Guiding Principles We’re a people-first business – we lead with empathy and human connection, both internally and with our clients. We’re also ruthlessly accountable, owning outcomes and holding ourselves to a high standard in everything we do. As curious challengers, we ask bold questions, push thinking forward and never stop learning. And we’re fiercely determined – ambitious, tenacious, and driven to break through and deliver real impact. These aren’t just words on a wall – they shape how we work, who we hire, and how we show up every day. So if this sounds like you, we’d love to hear from you.

Would you like to play a part in the continued growth of e-commerce at Fenwick? If you’re ready to take the next exciting step in your career, we have a fantastic opportunity to join our Digital team as a Junior Photographer & Retoucher! This is an on-site role based in our in-house Photo Studio in Brent Cross, London. When you join Fenwick, you’ll receive; • 33 days annual leave (inclusive of 8 bank holidays) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year., • Your birthday off as an additional day annual leave – this can be taken any day within your birth month., • Up to 25% discount in all Fenwick stores and fenwick.co.uk., • WeCare -24/7 GP, wellbeing advice & support service About the role The Junior Photographer & Retoucher role at Fenwick plays an important part in creating the high-quality imagery that brings the brand’s online offering to life. As part of the in-house Photo Studio team, you will photograph e-commerce products for the Fenwick website, support on set with image selection and coding, and retouch digital assets to ensure they meet the brand’s premium visual standards. You will also have the opportunity to support creative shoots when required, helping produce compelling imagery that supports the growth of Fenwick’s digital business. Working closely with Studio and Image Coordinators, Stylists, the Samples team and Product Lifecycle colleagues, you will help ensure all products are captured in line with studio guidelines and delivered for retouching efficiently. The role requires strong organisation and attention to detail, with a focus on maintaining quality while working at pace. You will typically shoot between 40–60 products per day across both still life and model photography, ensuring imagery is consistent, accurate, and ready to go live on site as quickly as possible. This position would suit someone with a photography degree or previous professional photography experience who thrives in a fast-paced studio environment. You will be comfortable working both independently and collaboratively, managing deadlines while maintaining exceptional quality standards. Experience using tools such as Adobe Photoshop, Capture One, and studio equipment from brands like Canon and Profoto would be advantageous, along with a proactive approach and a passion for producing premium visual content. What we are looking for in a candidate... • Highly organised with excellent time management and meticulous attention to detail., • Comfortable working on and off set, to high targets., • Image retouch experience across Fashion and Non-Fashion., • Excellent communication and interpersonal skills with the ability to form strong working relationships and thrive working as a team., • Self-motivated with the ability to work independently at pace to a very high standard, managing workload to strict deadlines., • Able to work collaboratively and proactively to meet challenging deadlines., • Great communication skills, ensuring stakeholders are kept up to date with any issues and updates., • Experience with Adobe creative suite (Photoshop in particular), Capture One, Wacom tablet, Monday.com and google sheets preferred., • Experience working with Profoto and Canon Camera preferred., • Experience working in a luxury photographic studio preferred., • Photography degree or previous professional photography work experience essential. About Fenwick Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us. Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!

Industry: Designer toys and collectible pieces Location: Canary Wharf, London Job type: Full time Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit ___ and our ___ page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to both company and individual performance, • 25 days of annual leave, in addition to bank holidays, • 4x life insurance, together with group medical and travel insurance, • A confidential Employee Assistance Programme, alongside access to a discount platform for selected online retailers, • Training and development programmes, together with regular team events that encourage learning, collaboration, and celebration The Role and Candidate We are seeking an HR & Employee Relations Specialist to join our UK People team on a full time basis. This role will support both retail and office populations and will play an important part in strengthening POP MART’s employee relations approach across the UK. The role is responsible for managing employee relations matters, supporting managers on people issues, and helping to build a more consistent and compliant ER framework. This includes leading investigations, reviewing and developing policies, improving process standards, and supporting capability building for managers across a fast paced retail and office environment. The successful candidate will bring solid experience in UK employee relations, sound judgement, and a practical approach to handling sensitive people matters. This role would suit someone who is confident working in a commercially driven business, understands the realities of supporting frontline retail operations as well as office teams, and is able to balance casework with policy and process improvement. Responsibilities • Manage employee relations cases across the business, including disciplinary, grievance, absence, capability, conduct, and other workplace matters, ensuring a fair and consistent approach in line with company policy and UK employment law, • Lead or support investigations, hearings, and case documentation, and ensure matters are handled thoroughly, sensitively, and within appropriate timelines, • Provide guidance to managers on employee relations issues, people policies, and risk considerations, escalating more complex matters where appropriate, • Support people managers across both retail and office functions on day to day ER matters, helping to strengthen confidence and consistency in people management practice, • Review, draft, and update HR policies, procedures, templates, and guidance notes to ensure legal compliance and practical application across the business, • Build and maintain clear ER processes, case management standards, and escalation routes to improve consistency and decision making, • Deliver training and guidance for managers on core ER topics such as disciplinary process, grievance handling, performance management, absence management, and investigation practice, • Monitor ER trends and case themes, and provide regular insight to support risk identification, policy improvement, and better people management practice, • Work closely with HR colleagues and business leaders to support a positive workplace culture and strengthen manager capability, • Liaise with external legal advisers where required, ensuring advice is interpreted and applied appropriately within the business context, • Support wider HR projects and policy initiatives relating to compliance, employee experience, and people process improvement Required Qualifications • Proven experience in HR with strong employee relations exposure, ideally in an HR Advisor, ER Specialist, or similar role, • Solid understanding of UK employment law and practical application across disciplinary, grievance, absence, capability, and investigation matters, • Experience managing ER cases independently, with sound judgement and strong attention to detail, • Strong written and verbal communication skills, with the ability to handle sensitive matters clearly and professionally, • Good organisational skills and the ability to manage multiple cases and priorities at the same time, • Confidence working with managers at different levels and providing practical, balanced advice, • High level of discretion and professionalism when dealing with confidential matters Desirable but Not Essential • CIPD qualification, ideally Level 5 or above, • Experience in a retail business or other operational, people intensive environment, • Experience supporting both office and frontline employee populations, • Experience working in an international or fast paced growth business If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

Mode Search are partnering with a globally recognised luxury fashion house in their search for a Stock Controller to support their first concession opening in London. This is an exciting opportunity to join a highly anticipated launch from a brand known for its modern, refined approach to luxury. With a strong emphasis on quality, precision, and attention to detail, the business offers a unique environment where operational excellence underpins the client experience. As Stock Controller, you will play a critical role in ensuring the smooth and efficient running of stock operations, supporting both the commercial performance and overall presentation of the concession. The role is based full-time in London. The Role: • Manage all stockroom operations, ensuring accuracy, organisation, and efficiency, • Oversee deliveries, transfers, and stock movements in line with company procedures, • Maintain accurate inventory levels and conduct regular stock checks, • Support the sales team with product availability and replenishment, • Ensure the stockroom reflects the same high standards as the shop floor, • Monitor and report on stock discrepancies and shrinkage, • Support the successful launch and ongoing operations of the concession, • Work closely with store management and wider teams to ensure seamless operations Requirements: • Previous experience in a stock control or operations role within a luxury department store, • Highly organised with strong attention to detail, • Understanding of stock management systems and processes, • Ability to work in a fast-paced, detail-driven environment, • Strong team player with a proactive approach, • Professional, reliable, and process-driven mindset Please note: Due to the volume of applications, we are unable to provide individual feedback at this stage. Successful applicants will be contacted in due course. Please contact to apply

Customer Support Lead | £55,000–60,000 | London (Hybrid) We're a fast-scaling consumer subscription startup with a loyal, highly engaged user base — and a clear path to significant growth over the next two years. We're not a household name yet, but we're getting there quickly. This is a ground-floor opportunity to own and build a CS function that scales with the business. You'll have a direct line to the Exec team, real commercial influence, and the chance to shape how a fast-growing startup delivers customer experience at scale. What you'll own: • A lean, AI-first CS operation, automating intelligently while keeping the team focused on complex, high-value interactions, • An external CS agency, managed to a high standard at agent level, • The cancellation and retention experience end-to-end, diagnosis, roadmap, and delivery with Product, • CS compliance for an upcoming market expansion, • Review channels and structured feedback loops into Product and leadership, • Cross-functional partnerships with CRM and Finance on churn and refund rate What we're looking for: • A senior CS operator with D2C, subscription, or consumer app experience — ideally including a build-from-scratch phase, • Proven track record deploying AI support tooling to automate and scale, • Experience managing outsourced CS teams at agent level, not just contract level, • Strong analytical instincts — you diagnose with data and arrive with a recommendation, • Commercially minded — you understand how CS connects to retention and revenue and speak that language naturally, • Any experience with US markets The package: £55,000–60,000 | EMI options | 27 days holiday + bank holidays | Private healthcare | Hybrid (3 days London)

Customer Analytics Consultant Level: Specialist (L9) Location: London, Manchester, Edinburgh Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: The Data & AI team is: The Data and AI revolution is changing everything. It’s everywhere – transforming how we work and play. Join Accenture and help transform leading organisations and communities around the world. Accenture Data and AI is driving these exciting changes and bringing them to life across 40 industries in more than 120 countries. The sheer scale of our capabilities and client engagements and the way we collaborate with the ecosystem, operate and deliver value provides an unparalleled opportunity to grow and advance. Accenture’s Data and AI practice covers the range of Data and AI skills, from Strategy, Data Science, Data Architecture, AI Engineering and Visual Insights. When combined with Accenture’s broader Strategy and Consulting practice, we are able to bring together the unique ability to drive end to end business change through the application of Data and AI. You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In the Data & AI team you will: · Be at the forefront of the industry, you’ll create, own and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises. · Become an integral part of our Applied Intelligence team with the credibility, expertise and insight clients depend on. · Be working with famous brands and household names. · Develop your skills with our world class training programs. · Drive and implement real world solutions into production that drive business value to our clients. · Work alongside global teams to collaborate and deliver the best solutions for our clients. · Drive your career progression via our structured career development programs. · Align with our industry partners to develop your career and the solutions we deliver for our clients. Responsibilities: • Set strategic vision for analytics in-line with broader client landscapes, e.g. marketing, technology, data etc., • Establish our client’s customer modelling strategy., • Carry out customer analytics and modelling in line with best practice., • Collaborate with Marketing teams to integrate analytics with marketing programs and customer experiences., • Data Collection and Preparation: Gathering and cleaning data from various sources to ensure it is ready for analysis. This involves working with large datasets and ensuring data quality and consistency., • Stay updated on industry trends and best practices in customer analytics to drive innovation. What’s in it for you: At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Please note that with all of our roles, you should expect some in-person time for collaboration, learning and building relationships with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.