IT Field Engineer
14 days ago
London
About the Role We are seeking an experienced IT Field Engineer to join a dynamic London-based team supporting both educational sectors and commercial clients. You will act as the primary on-site engineer, handling complex IT infrastructure work independently, maintaining excellent client relationships, and delivering high-quality solutions. This is a hands-on, field-based position, requiring confidence in client-facing interactions and the ability to manage your workload efficiently. Key Responsibilities Technical Delivery: • Install, configure, and commission Microsoft-based IT systems and network infrastructure at customer sites., • Set up and manage enterprise-grade server hardware (Dell, HPE, etc.), including firmware, RAID, and OS installations., • Provide on-site support and guidance to schools and other clients, including migrations to Google Workspace for Education and related platforms., • Build, upgrade, and migrate Windows Server environments (2012–2025), covering Active Directory, Group Policy, file and print services, and core server roles., • Perform planned infrastructure upgrades, server replacements, and customer migrations according to project plans, escalating risks as needed., • Attend regular customer visits across London and the South East to deliver projects and resolve technical issues., • Coordinate closely with Service Desk and Project teams to ensure smooth service delivery and handovers., • Keep clients informed throughout projects, escalating technical risks or issues clearly when additional input is required. Operational Excellence: • Maintain accurate documentation for every site visit, including job sheets and asset records., • Ensure adherence to technical standards, health and safety guidelines, and operational procedures., • Minimum of 3 years of field-based IT experience, ideally in a managed services or project-driven environment; experience in education is a plus., • Hands-on experience delivering Windows Server installations, upgrades, and migrations (2012–2025), including:, • Active Directory, DNS, DHCP, Group Policy (including printer deployment), • Hyper-V and ESXi management, • Firewall configuration (SonicWall, WatchGuard, Fortinet, or DrayTek), • Enterprise-grade server hardware (Dell, HPE, or similar), • Strong knowledge of Windows client OS and Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint, Intune, MFA, SSO)., • Vendor or manufacturer certifications are desirable (Microsoft, CompTIA, Cisco, etc.)., • Professional, reliable, and confident working directly with clients., • Self-sufficient and organized, able to manage workloads independently and escalate when necessary., • Adaptable to different environments, customers, and technologies., • Excellent time management with a commitment to quality delivery., • Your experience has been limited to service desk or remote support roles without regular on-site infrastructure work., • You lack hands-on experience building, upgrading, or migrating Windows Server environments in the field., • You are not comfortable leading on-site projects and communicating directly with clients.