Trabajos foh en Welwyn Garden CityCrear alertas

Someone with good customer service andl communication skills.

Assistant General Manager Busy Boutique Hotel, Gastro Pub & Farm-to-Fork Restaurant Salary: Up to £50,000 + Tronc We are recruiting for an exceptional Assistant General Manager to join a thriving boutique hotel, gastro pub and fresh-food restaurant operation. This is a fantastic opportunity to join an ambitious, growing business with genuine long-term career progression. Our venue is known for its farm-to-fork ethos, high-quality fresh food, outstanding hospitality and busy events calendar, including private dining, celebrations and weddings. The Role As Assistant General Manager, you will support the General Manager in the day-to-day running of the hotel, pub and restaurant while ensuring consistently high service standards across all departments. You will play a key role in leading the team, driving revenue, delivering memorable guest experiences and overseeing successful events from enquiry through to execution. Key Responsibilities Support the General Manager with all operational aspects of the business Lead, motivate and develop front-of-house teams across restaurant, bar and events Ensure exceptional guest service standards at all times Manage busy service periods within the restaurant and gastro pub Oversee weddings, functions, private dining and special events Assist with recruitment, training and team development Monitor labour, stock control and financial performance Maintain health & safety, compliance and brand standards Build strong relationships with guests, suppliers and local community partners About You Current experience as an Assistant General Manager, Deputy Manager, Restaurant Manager or Events Manager within a quality hospitality environment Strong background in restaurant operations and events management Wedding experience highly desirable Passion for fresh food, seasonal produce and farm-to-fork concepts Hands-on leader with excellent communication skills Commercially aware with strong organisational ability Calm under pressure and thrives in a busy, fast-paced environment Ambitious and eager to progress within a growing company What’s On Offer Salary up to £50,000 Generous Tronc on top Excellent career development and progression opportunities Join an exciting, well-respected hospitality business Supportive ownership team and positive working culture Work within a beautiful boutique hotel setting with a strong reputation If you are a passionate hospitality leader with restaurant, events and ideally wedding experience, we would love to hear from you.

About the Role: As a CBRE FOH / Receptionist, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building and work with clients, vendors, and contractors to ensure that facility tasks and work orders are complete. What You’ll Do: • First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols., • Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups., • Arrange and confirm recreational, dining, and business activities on behalf of the requestor., • Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding., • Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner., • Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies., • Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building., • Acknowledge all client inquiries and collect work orders, • Monitor activities that happen outside the building, such as proper waste disposal and recycling., • Work with landlords, tenants, and service providers to make sure they implement and recognize all procedures, policies, and reporting formats., • Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager., • Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. What You’ll Need: • A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred, • Ability to follow basic work routines and standards in the application of work., • Communication skills to exchange straightforward information., • Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc., • Strong organizational skills with an inquisitive mindset.