192 Best head of customer experience Jobs in Kingswinford (December 2025)

Head of Clinical Services

2 days ago

Halesowen

Job Description Head of Clinical Services West Midlands and Stourside Hospital 37.5 hours Our company is built on people caring for people. It’s an ethos through which we’ve grown to be one of the largest independent healthcare providers in the world. Join us, as Head of Clinical Services at West Midlands and Stourside Hospitals and you’ll help our clinical teams to deliver the highest quality outcomes for our patients, whilst nurturing a welcoming environment that allows all our staff to develop their skills and careers as well as our services. As a key member of the Senior Leadership Team, you’ll be integral to the development of the strategic vision and plan for the hospital, taking full accountability for the delivery of quality and safety as well as customer and commercial results. As the Head of Clinical Services, you will deliver engaging communication to our staff, patients, and wider hospital peers, bringing innovative ideas and the ability to collaborate at all levels to this role. As an inspiring leader, you will have a strong track record of leading and developing high performing teams, and will be able to motivate, lead and guide ours at West Midlands and Stourside Hospitals. Ensuring the clinical teams perform to the very best of their ability you will be key in bringing impressive results to the hospital. Where you’ll be based West Midlands Hospital is one of the West Midland's leading private hospitals set in 3.5 acres of pleasant grounds at Colman Hill, Halesowen, ten miles from Birmingham City Centre. Operating since 1988 the hospital has 29 private bedrooms, all with en-suite facilities. By investing in advanced medical technology, the hospital offers a wide range of treatments and services. We have two theatres one with Lamina flow and cover a wide range of surgical specialities; these include Orthopaedics, General surgery, Gynaecology, ENT, Ophthalmology, Cosmetic and urology. We also have a separate endoscopy suite. The role also provides our sister hospital Stourside Hospital, located just 4 miles from West Midlands Hospital at our purpose build facility in Stourbridge. The hospitals work closely together to provide a wide range of services to our patients. What you’ll bring with you • Professional clinical registration with no restrictions – such as NMC, HCPC or GPhC, • Experience in clinical governance and infection control and prevention, • Experience in development and administration of budgets, management reports and supply contracts, • Comprehensive understanding of relevant legal and professional care/practice standards and evidence ongoing professional development, • A passion for nursing, mentorship, and personal growth, • Strong clinical experience and ability to manage a team, ensuring your hospital complies with CQC requirements, • The ability to develop effective working relationships with key stakeholders such as: Integrated Care Systems, Clinical Commissioning Groups, General Practitioners, Consultants and Suppliers, • Contributory pension scheme, • 25 days’ annual leave plus eight Bank Holiday days, • Family friendly policies including enhanced parental leave, • Private healthcare and life assurance, • Free uniform and DBS check, • Free onsite parking and a subsidised staff restaurant (at our West Midlands site), • Access to our employee discount programme, • Wellbeing Centre and access to 24/7 employee assistance line, • Long service, employee recognition and appreciation awards We’re Ramsay Health Care UK. With 35 hospitals, 7,600 staff and 200,000 patients treated every year, we’re one of the leading independent healthcare providers in England. We deliver a wide and comprehensive range of specialised clinical services from routine to complex surgery, day case procedures, cancer care, diagnostic services and physiotherapy. In addition, we also have our three standalone decontamination units which are essential to supporting our clinical outcomes. 94% of our facilities are rated ‘Good’ by the CQC, and we are extremely proud of the high quality of our staff as well as excellent relationships with doctors and our strong, longstanding partnership with the NHS. We’re part of a global hospital group with over 50 years’ experience that operates in 11 countries across the world. As people caring for people, our ethos helps make a huge difference in the lives of millions. We know that our people are our most important asset to our organisation and are the key to our success and continuing growth. To apply Please contact Gemma Taylor on ___ or 07917 715 435 for an informal chat, or to ask any questions you may have before you apply. Or you can apply directly via We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check. We reserve the right to close our adverts prior to the announced closing date to ensure a quality recruitment process. We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success. We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients. We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

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