Head of customer experience jobs in SpaldingCreate job alerts

Ready for Associate/Head of Department? If you have a solid Private Client background and are looking to manage a small team - \n We are excited to be looking for a Senior Solicitor for this young, dynamic and sought after Lincolnshire based firm in their close knit Private Client Department. \n You will have solid experience of handling an array of private client matters. \n\n • STEP accreditation would be preferable but not essential\n\n Benefits to include - \n\n • 25 days holiday in addition to bank holidays\n, • pension scheme\n, • Access to training webinars / E-Library\n, • DBS check costs paid for\n, • A supportive team environment\n\n Salary negotiable depending on experience. \n If you are passionate about working for an inclusive company that values all its employees and excels at Customer Service, then please apply with your CV for more information.

Head of Finance Delivery \n Circa £66k + Performance Related Pay + Medicash \n Spalding and Hybrid Working \n PSPS is looking to appoint its next Head of Finance Delivery, a pivotal leadership role responsible for delivering strategic financial advice, driving financial performance and supporting the long-term success of South Holland District Council. Working as part of our senior finance leadership team, you will have the opportunity to shape services, influence key decisions and develop high performing teams. \n As a Head of Finance Delivery: \n\n • Oversee budget monitoring, forecasting, financial planning and statutory reporting, ensuring compliance with professional and legislative requirements.\n, • Lead the delivery of professional financial management services, ensuring high-quality financial advice, reporting and support for decision-making.\n, • Provide strategic financial advice, challenge and assurance to senior stakeholders.\n, • Build strong relationships with client councils, partners and external stakeholders.\n, • Lead, develop and inspire a team of finance professionals, creating a positive, inclusive and high performing culture.\n, • Drive service improvement, innovation and value for money across Financial Services.\n, • Deputise for the PSPS Chief Finance Officer when required, providing leadership and continuity across the service.\n\n What You Will Bring: \n\n • CCAB qualification (such as CIPFA, CIMA, ACCA or equivalent) with a commitment to continuing professional development.\n, • Experience of working within Local Government Finance and providing financial leadership in a complex environment.\n, • Experience of leading and developing finance teams.\n, • Strong knowledge of financial planning, budgeting, forecasting, governance and statutory reporting.\n, • Ability to communicate complex financial information clearly to a range of audiences.\n, • A collaborative leadership style and commitment to continuous improvement.\n\n About Us \n PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. We provide a range of professional services including HR and Payroll, Financial Services, Procurement and Contracts, ICT and Digital, Customer Contact, Revenues and Benefits, Health and Safety, and a range of Corporate Support services. \n Company Culture \n At PSPS, we are driven by a clear mission: “Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues.” \n We offer a vibrant, inclusive culture, generous pension, flexible hybrid working and career progression opportunities. Our teams enjoy regular events and recognition. \n What Do I Get In Return: \n\n • Local Government Pension Scheme – With Generous Employer Contributions, you can enjoy peace of mind knowing you’re part of a scheme designed to provide financial security for life after work.\n, • Annual Leave – Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off. We also provide an option for you to flex when you take your bank holidays.\n, • Hybrid Working – Coming together and learning from each other is important. Through hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week.\n, • Wellbeing Support, Advice and Guidance – Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone.\n, • Employee Benefits Platform – Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts.\n, • Employment Policies – Including gender neutral Family Parental leave policy and time off provisions to support those special and also challenging moments in our employees’ lives.\n, • Career Progression – Opportunities for professional growth and development.\n\n Working Arrangements \n This is a hybrid role based in Spalding, Lincolnshire. Travel to PSPS and client locations will be required to support service delivery, stakeholder engagement and committee attendance. \n PSPS is an equal opportunities employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer.

Head of Finance Delivery Circa £66k + Performance Related Pay + Medicash Spalding and Hybrid Working PSPS is looking to appoint its next Head of Finance Delivery, a pivotal leadership role responsible for delivering strategic financial advice, driving financial performance and supporting the long-term success of South Holland District Council. Working as part of our senior finance leadership team, you will have the opportunity to shape services, influence key decisions and develop high performing teams. As a Head of Finance Delivery: Oversee budget monitoring, forecasting, financial planning and statutory reporting, ensuring compliance with professional and legislative requirements. Lead the delivery of professional financial management services, ensuring high-quality financial advice, reporting and support for decision-making. Provide strategic financial advice, challenge and assurance to senior stakeholders. Build strong relationships with client councils, partners and external stakeholders. Lead, develop and inspire a team of finance professionals, creating a positive, inclusive and high performing culture. Drive service improvement, innovation and value for money across Financial Services. Deputise for the PSPS Chief Finance Officer when required, providing leadership and continuity across the service. What You Will Bring: CCAB qualification (such as CIPFA, CIMA, ACCA or equivalent) with a commitment to continuing professional development. Experience of working within Local Government Finance and providing financial leadership in a complex environment. Experience of leading and developing finance teams. Strong knowledge of financial planning, budgeting, forecasting, governance and statutory reporting. Ability to communicate complex financial information clearly to a range of audiences. A collaborative leadership style and commitment to continuous improvement. About Us PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. We provide a range of professional services including HR and Payroll, Financial Services, Procurement and Contracts, ICT and Digital, Customer Contact, Revenues and Benefits, Health and Safety, and a range of Corporate Support services. Company Culture At PSPS, we are driven by a clear mission: “Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues.” We offer a vibrant, inclusive culture, generous pension, flexible hybrid working and career progression opportunities. Our teams enjoy regular events and recognition. What Do I Get In Return: Local Government Pension Scheme - With Generous Employer Contributions, you can enjoy peace of mind knowing you're part of a scheme designed to provide financial security for life after work. Annual Leave - Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off. We also provide an option for you to flex when you take your bank holidays. Hybrid Working - Coming together and learning from each other is important. Through hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week. Wellbeing Support, Advice and Guidance - Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone. Employee Benefits Platform - Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts. Employment Policies - Including gender neutral Family Parental leave policy and time off provisions to support those special and also challenging moments in our employees' lives. Career Progression - Opportunities for professional growth and development. Working Arrangements This is a hybrid role based in Spalding, Lincolnshire. Travel to PSPS and client locations will be required to support service delivery, stakeholder engagement and committee attendance. PSPS is an equal opportunities employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer. TPBN1_UKTJ

Technologist Take the next step in your career now, scroll down to read the full role description and make your application. Permanent | Full-time This is a fantastic opportunity to join a leading fresh produce business, supporting the delivery of quality, food safety, technical compliance, and supplier performance across a key product category. Working closely with the Head of Technical and wider commercial and operational teams, you'll play a vital role in ensuring products consistently meet customer expectations and compliance requirements. The role offers excellent exposure across supplier management, product quality, customer relationships, continuous improvement, and new product development, making it ideal for someone looking to further develop their technical career within the fresh produce sector. What you'll be doing As a Technologist, your responsibilities will include: Supporting the management and delivery of quality, food safety, legality, sustainability, ethical, and technical standards across the product category Taking an active role in new supplier and seasonal supplier approval processes, including technical, ethical, and environmental due diligence Supporting the technical approval process for products and participating in specification sign-off activities Working closely with produce and commercial teams to identify opportunities to improve quality performance and operational efficiency Managing and maintaining key technical documentation, reports, spreadsheets, and customer information accurately and within agreed deadlines Supporting Technical Managers in customer-facing activities and acting as a point of contact for product-related queries when required Leading and participating in complaint investigations, identifying root causes and driving corrective actions through continuous improvement initiatives Supporting new product development projects from concept through to launch, ensuring technical requirements are met throughout the process Managing customer and internal specifications to ensure accuracy and compliance at all times Attending customer meetings alongside the technical leadership team to gain a strong understanding of customer requirements and expectations Building strong relationships with suppliers and supporting discussions around quality, technical performance, ethical standards, sustainability, and specification alignment Working collaboratively with site teams and suppliers to develop and deliver improvement plans Managing the day-to-day complaints process and producing analysis, reports, and insights to support business performance reviews Supporting supplier and grower visits to assess quality performance and identify opportunities for improvement Conducting GMP and Food Safety audits and supporting wider site compliance activities Coordinating and managing the sample approval process Identifying opportunities for innovation, continuous improvement, and best practice across technical operations Promoting the highest standards of food safety, hygiene, health and safety, and environmental responsibility throughout the business What we're looking for We're looking for an organised and proactive technical professional who enjoys building relationships, solving problems, and driving continuous improvement within a fast-paced fresh produce environment. Ideally, you'll have: Previous experience within a Technical, Quality, Food Safety, or Technologist role Experience within fresh produce, food manufacturing, or FMCG environments A good understanding of food safety, quality systems, and customer compliance requirements Strong attention to detail and excellent organisational skills Experience working with customer specifications and technical documentation The ability to investigate issues, identify root causes, and implement corrective actions Excellent communication skills and confidence working with customers, suppliers, and internal stakeholders Strong analytical skills with the ability to interpret and present technical data A proactive approach to continuous improvement and operational excellence Good IT skills, including confidence working with spreadsheets, reports, and technical systems The ability to manage multiple priorities and meet deadlines within a fast-paced environment What's in it for you? Pension scheme with 5% employee and 3% employer contributions Salary sacrifice scheme Private healthcare Exposure to major retail customers, suppliers, and fresh produce supply chains Excellent opportunities for development within a growing technical function This is an excellent opportunity for someone looking to build a long-term career in Technical, Quality, and Food Safety, gaining exposure across supplier management, customer relationships, continuous improvement, and product quality within a highly respected fresh produce business. xrnqpay If you'd like to find out more, please contact Oskar at or apply today for a confidential conversation.

Description Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description. Priory Hospital Market Weighton £18,932.16 per annum Part Time 24 hours per week Priory Hospital Market Weighton has an opportunity for a chef to join our team. This role is offered on a Part Time basis working 24 hours per week. Based in East Yorkshire, Priory Hospital Market Weighton is a level 2 rehabilitation hospital for adult males, offering bespoke and flexible therapeutic programme with therapies focused on stabilisation, skill acquisition, personal development, community integration, and developing competence and confidence in living skills. We also have close links to Priory Adult Care community services to develop discharge pathways out of the hospital. What you'll be doing Youll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesnt involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here. Undertakes the planning, preparation and cooking of meals, taking account of any special requests or dietary requirements within the unit. Ensuring operational standards comply with the companys Food Safety policies and guidelines and statutory regulations. Takes full shift responsibility for the catering operation (in the absence of the Head Chef). Ensures the cost-effective and efficient control of stock including placing orders for food products and the checking/reconciliation of deliveries. You can find additional information in the attached job description. What you'll bring to the role Essential for the role NVQ Level 2 in Catering (or equivalent) and a Basic Food Hygiene qualification. Previous experience working in a professional kitchen. Experience preparing meals for large groups to a high standard. Knowledge of food safety, hygiene and health & safety regulations. Excellent organisation and time management skills. Strong communication skills with the ability to work effectively as part of a team. A passion for delivering high-quality food and excellent customer service. The following experience would be beneficial Experience catering within a healthcare, care home or similar setting. Knowledge of specialist diets, including dysphagia, allergens and therapeutic diets. Experience ordering stock and controlling food costs. Experience supervising or supporting kitchen staff. Menu planning and creating nutritious, varied meals to meet dietary and cultural needs. What we will give you in return We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us. Free on-site parking Birthday Holiday - your birthday as an extra days annual leave Enhanced maternity pay Contributory pension scheme Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme) Access to development opportunities Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel Leadership & management development Long service award Refer a friend bonuses Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified. About Priory Priory is the UKs leading independent provider of mental health and adult social care. With 12,000 colleagues and a network of 270 services, we support over 24,000 people each year to live their lives as fully and independently as possible. We treat more than 70 conditions including depression, anxiety, eating disorders and childrens mental health and provide residential and supported living care for autistic adults, people with a learning disability, PraderWilli Syndrome, brain injuries and older people. We are an equal opportunities employer committed to providing an inclusive, accessible recruitment process. Learn more about the accessibility support we offer here. For agency enquiries and applications, please view our legal statement here. All roles are subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. xsngvjr Priory will cover the cost of a DBS check.

Redfox has been exclusively retained to identify a Senior Quality & Compliance Manager for one of the UK’s leading fresh produce businesses. This appointment represents an outstanding opportunity for an experienced technical leader to join a highly successful organisation supplying major UK retailers. The business is bringing together responsibility for Site Quality, Food Safety, Legality and Compliance under one senior leader to provide greater visibility, stronger governance and clear ownership across the operation. The successful individual will lead the site’s Quality, Compliance functions, creating a culture where quality and compliance become everyone’s responsibility rather than simply the responsibility of one department. The Role Reporting into the Head of Technical, you will be responsible for: • Leading and developing the Quality, Ripening and Compliance teams., • Owning the site’s Quality, Food Safety, Legality and Compliance agenda., • Driving continuous improvement across all technical systems., • Leading customer, retailer, certification and regulatory audits., • Building strong working relationships across Operations and Technical., • Developing a culture where issues are identified early and resolved proactively., • Using KPI analysis and operational data to drive continuous improvement., • Coaching and developing the team & growing future technical leaders within the business. First 6 Months You’ll quickly establish yourself as a visible, credible and trusted leader by: Building strong relationships across the business. Developing high-performing technical teams. Creating clear ownership of quality and compliance risks. Improving audit readiness. Using data and trend analysis to drive decisions & operational improvements. Creating confidence across the business through clear communication and leadership. Longer Term You’ll establish a quality function that: Identifies risks before they become problems. Uses data to prioritise improvement activity. Consistently delivers excellent audit performance. Has succession planning and leadership depth. Coaches people rather than simply managing issues. Is viewed internally as a trusted business partner Who We’re Looking For This appointment is fundamentally about leadership. You must demonstrate: Proven experience leading technical or operational teams. A strong background within food manufacturing, FMCG or fresh produce. Excellent people management and coaching ability. Commercial awareness. Confidence making difficult decisions. Strong organisational capability. Experience using KPIs and data to drive performance. The credibility to influence stakeholders at every level. Fresh produce experience would certainly be advantageous, however exceptional leadership capability is considered more important than detailed product knowledge. The Ideal Individual We’re looking for someone who naturally creates: • Structure, • Accountability, • Calm leadership, • Transparency, • Continuous improvement, • High-performing teams, • Someone who enjoys developing people as much as improving systems For a confidential chat about this opportunity, please call Ian Reed at Redfox or get your application in via. this website asap. 6100IR

Head of Commercial Senior Commercial Leadership | Strategic Growth | Customer Partnerships Are you an experienced commercial leader with a proven track record of driving profitable growth, developing high-value customer relationships and leading successful commercial teams? We are partnering with a well-established and growing organisation to recruit a Head of Commercial. This is a strategic leadership role, responsible for shaping and delivering the commercial strategy, driving sustainable revenue growth and ensuring exceptional customer engagement across a diverse customer portfolio. Working as part of the senior leadership team, you will play a key role in aligning commercial activity with operational capability, identifying new market opportunities and building a high-performing commercial function. The Role You'll be responsible for: Developing and delivering the company's commercial strategy in line with long-term business objectives. Driving revenue, profitability and margin growth across existing and new customers. Building and maintaining long-term strategic customer partnerships. Leading commercial negotiations, contract management and annual business planning. Identifying new business opportunities and supporting market expansion. Leading, developing and inspiring a high-performing commercial and sales team. Managing sales forecasting, pipeline management and commercial performance reporting. Working collaboratively with Operations, Supply Chain, Finance and Product teams to ensure customer commitments can be delivered efficiently. Supporting product and service development through market insight and customer feedback. Monitoring commercial performance through KPIs, customer profitability and financial analysis. Contributing to wider business strategy as a member of the senior leadership team. Championing a culture of collaboration, accountability, continuous improvement and customer focus. About You We're looking for someone who can demonstrate: Significant experience in a senior commercial leadership position within manufacturing, FMCG, food, consumer goods, distribution or a related sector. A proven track record of delivering profitable sales growth and commercial success. Experience managing key national accounts and strategic customer relationships. Strong commercial negotiation and contract management skills. Experience leading and developing successful commercial or sales teams. Strong financial awareness with the ability to analyse commercial performance and drive improvements. Excellent strategic planning, communication and stakeholder management skills. The ability to work cross-functionally, balancing customer expectations with operational capability. What's on Offer Senior leadership position with genuine influence over business strategy. Opportunity to shape and develop the commercial function. Collaborative and ambitious leadership team. Competitive salary and benefits package. Long-term career opportunity within a growing organisation.Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role

Sales Support Administrator / Junior Sales Executive Location: Premier Pits / MBE Fabrications Ltd, Spalding, Lincolnshire Salary: Negotiable About Premier Pits Premier Pits is part of MBE Fabrications Ltd and has been designing, manufacturing and installing prefabricated steel maintenance pits for over 35 years. We work with commercial vehicle operators, PSV fleets, rail customers, workshops and industrial clients across the UK and internationally. Alongside our core inspection pit products, we also manufacture bespoke steel substructures for a wide range of specialist below-ground applications. Following recent investment and new ownership, we are strengthening our sales and administrative support function to improve customer response, pipeline visibility and internal coordination. The Role We are looking for a motivated and organised Sales Support Administrator / Junior Sales Executive to join our head office team in Spalding. This role would suit someone who is highly organised, confident speaking to customers and suppliers, and keen to develop within a technical sales environment. You will support the sales team with enquiry handling, quotation administration, CRM updates, customer follow-up, order information and internal coordination. Over time, there may be the opportunity to develop into a more customer-facing sales role. Key Responsibilities Receive, log and help manage incoming sales enquiries. Support the sales team with customer follow-ups. Maintain accurate CRM / pipeline records. Help prepare quotation packs and supporting information. Assist with order acknowledgements and customer documentation. Coordinate information between sales, design, production and installation teams. Help maintain the live orderbook and weekly sales reporting information. Support the preparation of sales forecasts and pipeline updates. Chase missing customer information, drawings, PO numbers or site details. Assist with trade show preparation, brochures, case studies and sales literature. Help ensure customers receive timely, professional communication. Provide general sales administration support to the Sales Director and wider team. Candidate Profile We are looking for someone who is organised, proactive and willing to learn. Experience in sales administration, customer service, internal sales, project administration or a technical office environment would be helpful, but attitude, attention to detail and communication skills are just as important. Skills and Experience Essential: Strong organisational skills. Good written and verbal communication. Comfortable speaking with customers by phone and email. Good attention to detail. Confident using Microsoft Office. Ability to update spreadsheets, CRM systems or internal databases accurately. Willingness to learn technical product information. Positive, team-focused attitude. Desirable: Experience in sales support, customer service or administration. Experience in manufacturing, construction, engineering, automotive, fleet or workshop sectors. CRM experience. Basic understanding of quotations, purchase orders or order processing. What We Offer Competitive salary Opportunity to join a long-established manufacturing business. Training and support from an experienced team. Potential progression into sales, technical sales or account management. Varied role across sales, customer service, reporting and internal coordination. 5 weeks annual leave plus bank holidays, subject to company terms. To Apply If you feel you are a suitable candidate and would like to work for Premier Pits, please do not hesitate to apply

Head of Finance Delivery Circa £66k + Performance Related Pay + Medicash Spalding and Hybrid Working PSPS is looking to appoint its next Head of Finance Delivery, a pivotal leadership role responsible for delivering strategic financial advice, driving financial performance and supporting the long-term success of South Holland District Council. Working as part of our senior finance leadership team, you will have the opportunity to shape services, influence key decisions and develop high performing teams. As a Head of Finance Delivery: Oversee budget monitoring, forecasting, financial planning and statutory reporting, ensuring compliance with professional and legislative requirements. Lead the delivery of professional financial management services, ensuring high-quality financial advice, reporting and support for decision-making. Provide strategic financial advice, challenge and assurance to senior stakeholders. Build strong relationships with client councils, partners and external stakeholders. Lead, develop and inspire a team of finance professionals, creating a positive, inclusive and high performing culture. Drive service improvement, innovation and value for money across Financial Services. Deputise for the PSPS Chief Finance Officer when required, providing leadership and continuity across the service. What You Will Bring: CCAB qualification (such as CIPFA, CIMA, ACCA or equivalent) with a commitment to continuing professional development. Experience of working within Local Government Finance and providing financial leadership in a complex environment. Experience of leading and developing finance teams. Strong knowledge of financial planning, budgeting, forecasting, governance and statutory reporting. Ability to communicate complex financial information clearly to a range of audiences. A collaborative leadership style and commitment to continuous improvement. About Us PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. We provide a range of professional services including HR and Payroll, Financial Services, Procurement and Contracts, ICT and Digital, Customer Contact, Revenues and Benefits, Health and Safety, and a range of Corporate Support services. Company Culture At PSPS, we are driven by a clear mission: “Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues.” We offer a vibrant, inclusive culture, generous pension, flexible hybrid working and career progression opportunities. Our teams enjoy regular events and recognition. What Do I Get In Return: Local Government Pension Scheme • With Generous Employer Contributions, you can enjoy peace of mind knowing you're part of a scheme designed to provide financial security for life after work. Annual Leave, • Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off. We also provide an option for you to flex when you take your bank holidays. Hybrid Working, • Coming together and learning from each other is important. Through hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week. Wellbeing Support, Advice and Guidance, • Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone. Employee Benefits Platform, • Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts. Employment Policies, • Including gender neutral Family Parental leave policy and time off provisions to support those special and also challenging moments in our employees' lives. Career Progression, • Opportunities for professional growth and development. Working Arrangements This is a hybrid role based in Spalding, Lincolnshire. Travel to PSPS and client locations will be required to support service delivery, stakeholder engagement and committee attendance. PSPS is an equal opportunities employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer. TPBN1_UKTJ

Are you an experienced planning leader who thrives in a fast-paced production environment? We're recruiting for a strategic Head of Planning to join a well-established, growing business supplying high-volume products to major retail customers. This is a key leadership role, responsible for driving the planning strategy across demand, procurement and production, ensuring customer requirements are met while maximising operational efficiency, reducing waste and supporting commercial growth. The Role Working closely with Commercial, Operations, Technical and Production teams, you will lead the end-to-end planning function, translating customer demand into achievable production and procurement plans. You'll play a pivotal role in ensuring products are delivered on time, inventory is optimised and the business remains agile in responding to changing customer requirements. Key Responsibilities Lead the end-to-end planning process from customer forecasts through to production schedules. Develop robust demand forecasts in partnership with commercial teams. Create production and procurement plans that maximise availability while minimising waste and excess inventory. Manage seasonal demand, promotional activity and capacity planning. Identify planning risks and opportunities, providing proactive solutions to stakeholders. Drive improvements in forecasting accuracy and inventory management. Work collaboratively with production, technical and commercial teams to align operational plans. Lead, mentor and develop the planning team, fostering a high-performing and collaborative culture. Champion continuous improvement across planning processes and systems. About You You'll be an experienced planning professional with a strong background in production-led environments and a proven ability to balance customer demand with operational capability. Essential Experience Significant planning experience within horticulture, agriculture, fresh produce, food manufacturing or another production-based manufacturing environment. Strong understanding of demand planning, production planning and inventory management. Experience balancing customer demand with production capacity. Excellent analytical and problem-solving skills. Strong stakeholder management and influencing abilities. Experience leading and developing teams. Advanced Excel skills and experience using planning systems. Success in the Role You will be recognised for delivering: Outstanding customer service through reliable planning. High levels of on-time production and procurement. Reduced waste and obsolete inventory. Effective management of seasonal demand fluctuations. Strong collaboration across commercial and operational teams. A motivated, capable and engaged planning function. What's on Offer Opportunity to join a successful and growing business with ambitious plans. A strategic leadership position where you can shape planning processes and influence business performance. Collaborative working environment with genuine opportunities for continuous improvement and professional development. Competitive salary and benefits package.If you're an experienced planning leader looking for your next challenge within a dynamic production environment, we'd love to hear from you. Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role

Duffel is hiring a Head of Customer Success to maximise customers’ use of Duffel’s technology. You will collaborate with Product, Engineering, Finance, and Travel Operations to ensure a superior customer experience. You’ll shape Duffel's CS function, design scalable processes, and coach a team

The Head of Customer Adoption, EMEA is a senior leadership role owning the Independent and SMB segments of Fourth's EMEA customer base — approximately 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from te

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Healix Health is seeking an experienced Head of Customer Experience to lead customer excellence initiatives across the business, driving service quality, advocacy and continuous improvement. You'll oversee Quality Assurance, Training, Complaints and CI, using insights and performance data to shape t

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses is seeking a senior leader to own and scale the Customer Success function. The role demands credibility to influence senior stakeholders, coach teams, and set the standard for commercial Customer Success in a fast-grow

What you'll bring to the team** Deep UX design experience, with at least 5 years in senior or leadership roles within enterprise software environments A track record of defining and executing UX strategy for a broad product built by multiple teams* Experience partnering closely with Product and En

You'll take ownership of a well-established team with a current customer base of £15M ARR, shape how customer success drives revenue and play a visible role in a business moving steadily towards profitability. Leading and developing a team of customer success professionals with clear ownership of r

Please note that this role is intended for candidates with substantial experience operating within Customer Success, Customer Experience, Customer Operations, or customer lifecycle functions. Demonstrated experience partnering directly with customer success and customer experience teams to drive ret

Doddle Cover is seeking a Head of Customer Success to lead the customer experience across the business. This role focuses on scalable operations, regulatory compliance, and driving customer satisfaction through robust processes and automation. You will lead and develop the Customer Success teams, co

Jobtailor in London seeks a senior leader to build and coach a frontline team across sales, onboarding and customer success. You will establish repeatable sales processes, define customer journeys from interest to activation and retention, and create dashboards, playbooks and operating rhythms to ac

We're looking for an experienced and inspiring Head of Customer Experience to lead customer excellence initiatives across the business, driving service quality, customer advocacy, continuous improvement and colleague development. As Head of Customer Experience, you'll lead the teams and initiatives

As our Head of E-commerce & Digital Experience, you’ll play a pivotal role in shaping the next chapter of SEPHORA UK’s digital growth. In a market of exceptional expansion, e-commerce is a strategic pillar of our business - driving customer acquisition, engagement, loyalty and profitable growth.

PIE Recruitment is sourcing a Head of Customer Success for a SaaS HealthTech client with NHS alignment. You will lead a senior CS team responsible for retention, expansion and end-to-end customer experience, shaping CS strategy and collaborating across sales, product and marketing to drive profitabi

At Lyrebird, we don’t just write code — we help shape the future of the human experience. The engine you build must strengthen with scale, delivering an increasingly exceptional experience as we expand to 50, 100 and ultimately every NHS trust. You will franchise our delivery model into the UK,

Search seeks a Head of Digital Experience to lead the strategy, design and optimisation of the full digital customer journey across multi-site consumer environments. You will drive a data-driven approach to personalisation, CRO, SEO and AI-enabled discovery to deliver measurable growth and meaningfu

We strive to nurture and respect individuals to ensure everyone feels valued by treating everyone on the basis of their own individual merits and abilities regardless of their own or perceived identity, as part of our commitment to diversity & inclusion, we ensure we’re creating an environment whe

You’ll combine customer insight, service design thinking and practical business experience to translate service theory into an approach that works in the real world, helping teams across the business deliver a more joined-up experience for customers. Head of Customer Service Experience. As custome

Artlogic is seeking an Interim Head of Customer Success in London to lead a newly formed team across high, medium, low and tech touch segments, plus migrations and two team leads. You will provide clear direction during a period of change, coach leaders and drive collaboration to deliver exceptional

Client Operations (5 headcount, including one Team Lead) covers support for NHS and international clinical users as well as the full patient-facing layer of our B2B2C model: support, data requests, hardware management, and the logistics of mailing diagnostic kits to patients, making it the team our

You’ll lead a team covering areas such as customer insight and voice of the customer, service design and quality, customer products, accessibility and our regional Customer Experience Centre while working closely with regional leaders externally and internally across the business. As Head of Custo

Skin Analytics, a health tech company deploying AI-driven skin cancer pathways, seeks an Operations leader to own end-to-end delivery from implementation to live operations.You will be the trusted cross-functional lead coordinating Transformation, Client Operations and IT, maintaining a safe, reliab

YTL UK is seeking a Head of Transport to build and lead the transport strategy for Brabazon, the South West’s premier live entertainment venue. You will shape long-term plans and run the transport operation for sold-out shows, ensuring safe, smooth and sustainable arrivals and departures for tens

Stmconsulting Ltd in the United Kingdom is seeking a Head of Customer Relationship Management to lead the CRM strategy across iGaming and sports betting operations, focusing on customer engagement and innovation. The role drives initiatives to deepen loyalty, optimize customer journeys, and leverage

Sokin is looking for a strategic, hands‑on Head of Web and Search Experience to own and optimize our global web presence. The ideal candidate has 4-6 years of experience in website management, deep knowledge of SEO and analytics tools and a proven ability to translate insights into measurable perf

The Hearing People is seeking a Head of Patient Support to lead India-based Patient Support Advisors and UK-based Patient Support Administrators, owning the end-to-end patient experience for NHS and Private services. This role combines strategic leadership with operational improvement and people man

An experienced marketing leader with a strong understanding of digital assets and financial markets. With teams across multiple international markets, the business is entering an exciting phase of growth as institutional adoption of digital assets accelerates. Experience leading cross-functional mar

Fourth is seeking a Head of Customer Adoption, EMEA to own Independent and SMB segments of Fourth's customer base — about 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from tech-touch to relationship-hybr

This is about leading the customer growth strategy, shaping commercial strategies and championing the voice of the customer which ul leads to customers choosing Krispy Kreme again and again…. From retail and e-commerce to delivery and partnerships, you'll influence how millions of customers discov

The Head of Customer Adoption, EMEA is a senior leadership role owning the Independent and SMB segments of Fourth's EMEA customer base — approximately 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from te

Alfa is seeking a Head of User Experience to define and own the UX vision across its enterprise software suite. You will lead the ongoing evolution of Alfa's design system, build a UX community of practice, and partner with Product and Engineering to translate complex workflows into intuitive experi

Strategic leadership experience in customer insight, customer experience, Voice of Customer or customer intelligence. CI&E sits within the UK CMB Customer Team and is organised into three mutually reinforcing pillars, Customer Intelligence, Customer Action and Customer Centricity, to ensure customer

You will shape complaint strategies, partner with Claims, Customer Operations, Risk and Learning & Development to reduce complaint demand and improve customer experience, while operating in a hybrid model from. You will be responsible for delivering fair customer outcomes, meeting FCA DISP requireme

Fourth LTD in London is seeking a Head of Customer Adoption, EMEA, a senior leadership role owning the Independent and SMB segments of Fourth's EMEA customer base — approximately 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success acro

Working closely with the VP of Customers and wider leadership team, you will assess the current Customer Success function and implement practical improvements across people, processes, customer journeys, tooling and performance. Create effective customer feedback loops that inform product developmen

Carnival UK is seeking an AVP Talent and Employee Experience to shape an integrated talent, reward, EVP, learning and culture agenda across the UK entity. This senior role (CUK04) offers hybrid working with up to two days from home, and requires strategic leadership across multiple HR domains in a c

Jones Lang LaSalle is seeking a Head of Bewonder to drive the growth strategy, lead by example, and ensure exceptional client experience while aligning with JLL values. The successful candidate will shape Bewonder growth with cross-functional collaboration, manage the Senior Leadership Team and en

You will own metrics like GRR, NRR, customer health, and satisfaction while shaping the Voice of the Customer to influence product direction and strategy. Aveni is seeking a Head of Customer Success to lead and scale a team in a remote-first UK setup. You will own the CS operating model, drive custo

Healix Health in Bristol is seeking a Head of Customer Experience to lead the teams responsible for shaping every stage of the customer journey. Reporting to the Operations Director, you will build high-performing teams, manage key KPIs and SLAs, and spearhead customer-centric change initiatives in