Head of customer service jobs in Mitcham - Page 9Create job alerts

Head of Service Delivery or Head of Service Management. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Configuration, Supplier xwzovoh Management, Service Desks within a Fast Paced SME Organisation. Must hold ITIL V3 / V4 Accreditations and be Custo

Position: Fractional Head of AI – Full Service Marketing Agency. Fractional Head of AI – Marketing, Data & Agency Operations. Stay ahead of developments in AI, martech, attribution, and agency operations.

Head of Service Street Scene and Leisure. This high-profile role combines strategic leadership with operational impact, delivering compliance, commercial growth, and excellent services for the Boroughs communities. Oversee procurement and performance of external contractors, addressing non-complianc

Position: Fractional Head of AI – Full Service Marketing Agency. Experience applying AI to forecasting, utilisation, or professional-services resource management. Fractional Head of AI – Marketing, Data & Agency Operations.

Would you like the opportunity to lead a complex and high-performing customer service team during a period of strategic transformation, shaping how L&Q responds to customer enquiries and transforms its approach to complaints? At L&Q, we passionately believe that a great customer experience, built on

Head of Service – Supported Accommodation Location: Stratford (Head Office) with travel across Central London, Midlands & Kent Salary: £75,000 – £80,000 per annum (salary review at 12 months) Hours: 40 hours per week About the Role We are seeking an experienced and inspira

As a Junior Assistant Customer Service - Mandarin Speaking, you will be supporting in generating business by providing excellent customer service and delivering sales of products and services offered by the Bank. Conduct sales interviews, identify customer needs and recommend tailored products and s

Head of Service Delivery or Head of Service Management. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Co

Head of Service Street Scene and Leisure. Proven senior leadership experience at Head of Service level or above. This high profile role combines strategic leadership with operational impact, delivering compliance, commercial growth, and excellent services for the Borough’s communities.

Head of Customer Service - 3 month Fixed Term ContractA regional house builder have a temporary requirement for a Head of Customer Service to join their customer care team to support remedial works on new build housing developments in the Northwest area for a 3-month period.

You will champion the reimagining of customer services in ways that promote visible, meaningful improvements and collaborate with senior leaders across Housing, Property Services, Investment and IT to embed the voice of residents in decision-making. Would you like the opportunity to lead a complex a

Head of Service Delivery or Head of Service Management. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Configuration, Supplier Management, Service Desks within a Fast Paced SME Organisation. Must hold ITIL V3 / V4 Accreditations and be Customer Cent

A leading automotive group in the East Midlands seeks a Head of Business to drive exceptional customer experiences and achieve financial targets. The company offers generous benefits, including 33 days of annual leave and ongoing training opportunities. Candidates should have proven experience in a

Head of Service Delivery or Head of Service Management. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Configuration, Supplier xwzovoh Management, Service Desks within a Fast Paced SME Organisation. Must hold ITIL V3 / V4 Accreditations and be Custo

Reporting to the Managing Director, the Head of Operations is responsible for the delivery of all Installation and Service operations across the UK. A security systems integrator with various regional offices is looking for a Head of Operations to join their team. The role ensures projects and servi

A global technology firm in the UK is looking for a Head of Insights to lead their Insights function. This role involves setting standards and developing a team of analysts focused on providing high-quality insights to customers. The position also includes overseeing insight quality, expanding servi

An esteemed charity organization in London is seeking a Head of Individual Giving to innovate and expand fundraising efforts. The position offers a chance to make a significant impact and drive a culture of appreciation for supporters. This role involves developing a sustainable income stream and ov

We’re looking for the Head of Customer Education Content that is responsible for all the key customer-facing educational content. You will report into VP of Customer Marketing to drive content strategy and lead a team of 6-7 individuals in executing the content to drive revenue growth, deepen prod

As Head of Customer Success you will be looking after your own clients, whilst also managing a team of 3 more junior Customer Success Execs for one of their flagship brands. The Role of Head of Customer Success. Head of Customer Success - THE platform for Creative Marketing Ideas & Inspiration.

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

Head of Service – Family Help & Care / Families, Quality & Commissioning. Provide strategic leadership as a member of the Senior Leadership Team, translating corporate priorities into clear service objectives. Lead and continuously improve services for children and young people, ensuring high stan

The Head of Service Delivery will define the service strategy, drive the cultural transformation, and ultimately lead the long-term operation of the new model. Head of Service Delivery to lead a critical transformation of their IT organization. Head of Service Delivery – ITIL V4, Dynamics, Service

We’re looking for a Head of Customer Support Operations to own and scale how Customer Support runs at Bolt globally. Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork. As a key leader in Customer Support, yo

We are seeking a strategic and experienced Head of Customer Success to lead and scale the global customer experience function. Experience in professional coffee equipment, specialty coffee, or related industries is a plus. We are currently looking for a Head of Customer Success in United Kingdom.

A leading housing organization in the UK is seeking a dynamic Head of Operations to lead its operational strategy. The ideal candidate will have at least three years of leadership experience in social housing, a strong understanding of housing law, and excellent communication skills. This full-time

We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth. A service‑oriented culture and empathy with the need

A leading healthcare organization in Greater London is seeking a Head of Healthcare to lead healthcare services at HMP High Down. The role offers excellent benefits, ongoing training opportunities, and a supportive working environment.

A major financial services company seeks a Head of Qualitative Practice to lead a high-performing research team. This is an excellent opportunity to influence decision-making and enhance customer experiences for millions of clients. This role involves delivering impactful qualitative research, colla

As our next Head of Service (bereavement), you will provide senior leadership to the staff overseeing both the customer service team and the frontline operational teams, undertaking both burials and cremations. A background in bereavement services is not a core requirement as although bereavement se

An award-winning ERP SaaS provider is seeking a Service Delivery / Customer Support Manager to lead and shape customer service operations. The ideal candidate has a strong background in customer service leadership within SaaS or ERP environments. This position offers a competitive salary of £54,000

A leading software company in the UK seeks a Head of Professional Services to drive customer success. This pivotal role involves leading a dynamic team, forming strategies that enhance service delivery, and managing software implementations. The ideal candidate will have proven leadership experience

A leading travel experiences firm in Greater London is seeking a Service Delivery Director to define and lead customer service strategy. With a minimum of 10 years in customer operations, the ideal candidate will have strong leadership skills and be capable of building stakeholder relationships. Thi

They do this through the effective communication of the value of our brands content and products to individual consumers and convert casual readers into loyal customers by developing personalised customer experiences at scale which build deeper, longer lasting relationships in turn driving revenue f

A governmental digital agency in the UK is seeking a Head of Product to lead product strategy and development for digital services. This role offers the chance to work in a dynamic, impactful environment.

As a Head of Customer Engineering (CE), you lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Head of Customer Enginee

A leading software company is seeking a Head of UK & Ireland Customer Success to lead their customer success strategy. You will be responsible for the customer adoption lifecycle, ensuring positive outcomes and a strong influence in the HR market.

The role involves managing Customer Success teams and driving customer adoption of solutions. A leading technology company in the United Kingdom is seeking a Manager of Customer Success for the UK, Ireland, and France. This position offers a unique opportunity to foster a culture of excellence while

A next-generation ecommerce platform is looking for a Regional Manager of Customer Success (EMEA) to lead and grow a high-performing team. Your role will focus on supporting customers in their adoption of the product, driving value and managing complex relationships. This is a remote-first position

A leading technology services provider in the UK is seeking a Head of Service Delivery to transform its Service Management operation. You will lead a team for high-profile clients, ensuring customer satisfaction, managing KPIs, and driving continuous improvement within the service delivery. This rol

Provide the support and professional development of staff including supervision, appraisals, to ensure staff are supported to deliver high quality services in line with the priorities of the service. Within this role you will lead and manage all aspects of cared for services, including the following

The postholder will work closely with the wider transformation senior leadership team with a distinct focus on service delivery to ensure our services are high quality, sustainable, commercially sound and consistently excellent for our customers. This post is subject to the Rehabilitation of Offende

A leading AI business planning platform in Greater London is seeking a Head of Community and Customer Marketing. The ideal candidate will have over 10 years of experience in customer marketing within B2B tech and possess strong analytical and storytelling skills. This strategic role involves leading

The ideal candidate will have several years of experience in leading Customer Success or similar teams, with strong technical curiosity and excellent communication skills. A leading technology firm is seeking a Regional Manager for Customer Success in EMEA. This role involves leading a high-performi

A prominent service provider in the UK is seeking a dynamic Head of Operations to manage service delivery across 300 locations. The ideal candidate will have significant senior leadership experience, particularly in facilities management or commercial cleaning, strong financial skills, and proficien

We are looking for an enthusiastic and innovative Head of Individual Giving to design and grow a sustainable income stream that will transform the lives of our Pensioners. Royal Hospital Chelsea – Head of Individual Giving. Based in the heart of London, it is a special place defined by community a

A prominent charity organization in the UK is seeking a Head of Service Operations to lead customer enablement efforts. Responsibilities include managing service delivery, supplier relationships, and continuous improvement while fostering a customer-centric environment. The ideal candidate will ensu

You and your team will be the face of ARO for our largest and most strategic clients—owning the delivery of contracted services and ensuring outstanding customer satisfaction across every touchpoint. We are looking for an experienced Head of Service Delivery, sitting on the. Support sales with ser

Head of Customer Success at fast-growing B2B SaaS platform. Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. Drive customer retention and expansion by identifying upsell/cross-sell potential and increasing adoption.