Head of customer service jobs in Twickenham - Page 5Create job alerts

They’re now hiring a Head of Customer Success to lead and scale a large, phone-led customer operation, currently 20+ people and growing quickly to 50+. The work genuinely changes lives, and customer experience sits at the heart of everything they do. London | Mission-driven startup | Office-based

You will champion the reimagining of customer services in ways that promote visible, meaningful improvements and collaborate with senior leaders across Housing, Property Services, Investment and IT to embed the voice of residents in decision-making. Would you like the opportunity to lead a complex a

And also working alongside the Digital Services Product Manager on all of the digital services. The Head of Services Development will be:. The new structure and new ways of working will bring all of these services together under one delivery model launching next year.

Position: Fractional Head of AI – Full Service Marketing Agency. Stay ahead of developments in AI, martech, attribution, and agency operations. Experience applying AI to forecasting, utilisation, or professional-services resource management.

Office-based in London, with flexibility to work remotely. This charity makes sure people living with MS are at the centre of everything they do. Their work is based on the hopes and aspirations of the MS community.

Head of Service – Supported Accommodation Location: Stratford (Head Office) with travel across Central London, Midlands & Kent Salary: £75,000 – £80,000 per annum (salary review at 12 months) Hours: 40 hours per week About the Role We are seeking an experienced and inspira

Would you like the opportunity to lead a complex and high-performing customer service team during a period of strategic transformation, shaping how L&Q responds to customer enquiries and transforms its approach to complaints? At L&Q, we passionately believe that a great customer experience, built on

Crafting extraordinary wines in Australia, New Zealand, Spain, Italy, South Africa, Chile and the United States, and sharing them in almost every corner of the world, we are relentlessly innovative, a. Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy

Head of Existing Customer Analytics - Financial Services. As Head of Existing Customer Analytics, you will lead a small but high-impact team responsible for delivering data-driven ins. Hybrid working - 2/3 days in SW London offices preferred.

The front-line of problem solving, combining a technical mind with people skills to build customer experiences that delight and scale. To be the leading provider of home energy technology, helping millions of homeowners live more affordable, comfortable lives. Domestic properties are responsible for

Theyre now hiring a Head of Customer Success to lead and scale a large, phone-led customer operation, currently 20+ people and growing quickly to 50+. The work genuinely changes lives, and customer experience sits at the heart of everything they do. Creating a calm, empathetic, customer-first cultur

The front-line of problem solving, combining a technical mind with people skills to build customer experiences that delight and scale. Just as important will be acting as a critical feedback loop on our platform offer, helping to inform and develop new features and services. To be the leading provid

They’re now hiring a Head of Customer Success to lead and scale a large, phone-led customer operation, currently 20+ people and growing quickly to 50+. The work genuinely changes lives, and customer experience sits at the heart of everything they do. London | Mission-driven startup | Office-based

Understanding our primary partners (installation businesses) and customers (homeowners and landlords) and delivering a comprehensive offering that supports them. To be the leading provider of home energy technology, helping millions of homeowners live more affordable, comfortable lives. The front-li

They’re now hiring a Head of Customer Success to lead and scale a large, phone-led customer operation, currently 20+ people and growing quickly to 50+. The work genuinely changes lives, and customer experience sits at the heart of everything they do. Have led large and growing customer or sales te

Position: Fractional Head of AI – Full Service Marketing Agency. Stay ahead of developments in AI, martech, attribution, and agency operations. Experience applying AI to forecasting, utilisation, or professional-services resource management.

What you’ll be doing Leading, coaching and developing a high-volume, phone-based customer and sales team Creating a calm, empathetic, customer-first culture, even at scale Bringing structure, process and consistency to a fast-growing operation Owning hiring, onboarding, training and ongoing develo

As the Head of Customer Value Management, you will be responsible for leading the development of the Nest’s Customer Value Management (uss) strategy and capabilities across Member and non-account managed B2B customers, encouraging them to stay and do more with Nest. Extensive previous experience i

They’re now hiring a Head of Customer Success to lead and scale a large, phone-led customer operation, currently 20+ people and growing quickly to 50+. What you’ll be doing Leading, coaching and developing a high-volume, phone-based customer and sales team Creating a calm, empathetic, customer-f

Ensures that there is effective management of childcare services, including judgement of risk to individual families and children, within the Service and across agencies. As a pioneer of diverse recruitment, Sanctuary Personnel is proud to encourage applicants from diverse backgrounds as our pool of

We’re looking for a high-impact Head of Customer Success to lead a team of 11 CSMs and ensure customers realise the full value from the Dext product suite. The role, what you’ll do as Head of Customer Success:. With integrations across all major accounting software and over 11,500 financial sour

Head of Service, Corporate Parenting Lead, Looked After Children Manager, Children’s Services Leader, Social Care Head, Safeguarding Lead, Service Manager, Children’s Social Work Leader. As Head of Service – Corporate Parenting & Looked After Children, you will lead and inspire teams deliverin

We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth. You will also provide critical oversight of our engine

A leading health insurance provider in the UK seeks a Director of Customer Services Transformation to design and implement operational strategies. You will lead transformation programmes to enhance customer experience while managing a significant budget. The role requires experience in large-scale o

A leading trading platform in London is seeking a Head of Customer Success to manage their global success teams. This position offers a competitive salary and a range of benefits, including private healthcare and an active lifestyle allowance. The role requires strong leadership and communication sk

The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. Civil Service pension, with an average employer contribution of 28. As a head of area operations, you work with a chief crown prosecutor to deliver our strategic and operational business model acr

A leading charity organization is seeking a Head of Service Development to lead the enhancement of services for individuals affected by MS. This role involves driving service innovation, ensuring access and inclusivity, and collaborating on digital service improvements. The position offers a full-ti

AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. That's why we offer a hybrid working model, where you’ll spe

A leading veterinary services group is seeking a Head of IT Service Delivery to lead their IT operations across multiple sites in the UK and Australia. The role involves implementing ITIL-based service management processes, overseeing IT support teams, and ensuring alignment with clinical needs. The

Responsibilities include establishing senior relationships, developing customer-centric initiatives, and coaching CX teams. A global logistics leader is seeking a Customer Experience Manager in the East Midlands, UK. The ideal candidate will lead diverse teams, ensuring a seamless customer experienc

As the Head of Customer Success, you will be based in London and will oversee our global customer success teams who are located in Sydney, Kuala Lumpur, Lisbon, and London. Proficiency in using HubSpot or similar customer success platforms. Reporting directly to the COO and contribute to the strateg

A leading access solutions provider in South Yorkshire is seeking a Head of Service Sales to drive growth in the Industrial Door Service Sales function. This senior role also involves managing profit growth across contracts and integrating innovative service offerings, with a focus on commercial suc

Leadership: Provide leadership, ownership, and accountability for the Technology Service Delivery & Operations team ensuring that we deliver consistently high standards of operational services and exceptional user experience across Service Desk, Infrastructure and Platform and Visitor Technology Ser

A leading AI-powered business planning platform in London is seeking a Head of Customer Success for EMEA. Ideal candidates will have experience in B2B SaaS Customer Success and possess strong people management and executive engagement skills.

Proven experience working as a Head of Service within Children's Safeguarding. Head Of Service - Safeguarding and Care Planning. Promote the Council's values and behaviours in all aspects of service delivery.

Head of Product role at Government Digital Service (GDS). The Government Digital Service (GDS) is the digital centre of government. We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people across the UK, with hubs in Manchester, London and Bristo

A leading housebuilder in the UK seeks a Head of Customer Care to lead their Customer Care function. The ideal candidate should have a proven track record in customer care leadership, excellent communication skills, and proficiency with Microsoft Office. This role offers significant opportunity for

The Royal Borough of Greenwich is seeking a dynamic and experienced Head of Legal Services to lead and manage one of our Legal Services teams and deputise for the Director of Legal & Democratic Services / Monitoring Officer when required. You will oversee the lawfulness and fairness of decision-maki

As Head of Engineering, Customer Experience, you’ll lead a team of 40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products without ever touching or trying them on. Head of Engineering (Customer Experience). Understanding of search, e

You and your team will be the face of ARO for our largest and most strategic clients—owning the delivery of contracted services and ensuring outstanding customer satisfaction across every touchpoint. We are looking for an experienced Head of Service Delivery, sitting on the. Any other service-alig

Main Duties and responsibilities: Establish the awareness and vision of the Emotional Wellbeing Early Support Service with staff, strategic partners, stakeholders and commissioners Lead a positive partnership and collaborative approach with service partners and relevant stakeholders across Swindon,

A governmental digital agency in the UK is seeking a Head of Product to lead product strategy and development for digital services. This role offers the chance to work in a dynamic, impactful environment.

We are looking for an enthusiastic and innovative Head of Individual Giving to design and grow a sustainable income stream that will transform the lives of our Pensioners. Deep knowledge of fundraising regulations, GDPR and best practice, and a good understanding of setting up a lottery programme an

A leading technology services provider in the UK is seeking a Head of Service Delivery to transform its Service Management operation. You will lead a team for high-profile clients, ensuring customer satisfaction, managing KPIs, and driving continuous improvement within the service delivery. This rol

CPS - Chief Finance Officer Directorate is delighted to advertise the role of Head of Financial Reporting. You advise the senior team on corporate financial, performance and risk issues and deputise for the Head of Financial Reporting and Accounting on matters relating to financial accounting and re

We are seeking a highly skilled and experienced Head of Product ServiceNow to lead our ServiceNow product strategy and operations. We are seeking a highly skilled and experienced Head of Product ServiceNow to lead our ServiceNow product strategy and operations. We design, build and run the right tec

Head of Customer Success at fast-growing B2B SaaS platform. Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. Proven track record of building or scaling a CS team in a high-growth, dynamic environment.

A UK health insurer is seeking a Director of Customer Services Transformation to lead operational strategies and transformation programmes. This pivotal role involves managing a £100m budget and driving customer satisfaction through innovative solutions. Ideal candidates will have extensive experie