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We are searching for a dynamic and motivated Floor Supervisor to join our team and become part of something special. As a key leader on the restaurant floor, you will be responsible for overseeing service operations, ensuring exceptional guest experiences, and maintaining the highest standards of service throughout every shift. You will lead, support, and motivate the front-of-house team, including Waiters/Headwaiters, Commis Waiters ensuring their welfare, safety, training, and professional development. Working closely with management, you will drive service excellence, monitor performance, resolve guest concerns, and ensure smooth and efficient service delivery at all times. Benefits & Rewards: • 50% staff discount for you and up to 3 friends when dining in our restaurants., • 70% off meal during your shift,served just like to our guests., • Celebrate career anniversaries with a gift voucher to dine in our restaurants., • 'Refer a Friend' bonuses., • Career development and training, including apprenticeships., • Extra holiday allowance for length of service, up to 5 extra days after 5 years., • Guaranteed day off for your birthday., • Cycle to Work Scheme., • Discounts on gym memberships and access to discounts on hundreds of retailers, health, entertainment, travel, and more. About You: You have at least 1+ years of experience in a similar role and excel under pressure. You take pride in your professional approach to service excellence and are a true team player. About Us: We know how to have a good time and love what we do. The key ingredient to our success is our dedicated, talented people, and we are committed to helping them flourish in a supportive environment where they are respected and valued. We encourage individuality and celebrate diversity, searching for those who know what exceptional looks like and are ready to bring their passion and commitment to every service. It’s the Ivy way.

GROUP OPERATIONS MANAGER – LONDON HQ As Group Operations Manager, you will play a pivotal role in shaping and executing the operational strategy across a diverse portfolio of properties. You will lead initiatives that drive commercial performance, elevate guest experience, and embed operational excellence at scale. Acting as a strategic partner to senior leadership and cross-functional teams, you will ensure that operations are agile, brand-aligned, and future-ready. The position is based full-time at our London Bridge Head Office, with occasional property visits. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Operational Strategy & Excellence Lead the design and implementation of scalable operational frameworks, SOPs, and policies that drive efficiency, profitability, and service excellence. Continuously benchmark operational standards against industry best practices, ensuring innovation and relevance. Develop and maintain a centralised knowledge base for property teams, enabling consistent execution and rapid onboarding. Supplier & Contract Management Own group-level supplier relationships, ensuring performance against SLAs and commercial targets. Lead strategic sourcing and tendering processes to optimise cost and quality. Monitor market trends to mitigate risk and leverage opportunities for cost control and value creation. Ability to navigate and negotiate contracts. Revenue Growth & Commercial Impact Drive non-room revenue (NRR) initiatives in collaboration with GMs, identifying new monetisation opportunities across the guest journey. Partner with Finance and Revenue teams to enhance profitability through data-driven decision-making, budgeting, and forecasting. Lead cost optimisation programmes without compromising brand or service standards. Guest Experience & Brand Integrity Champion a guest-first culture, embedding brand values and service ethos across all touchpoints. Oversee brand audits and quality assurance programmes, ensuring consistency and excellence across the portfolio. Deliver actionable insights to improve guest satisfaction and investor value. Cross-Functional Leadership Act as a strategic liaison between Operations and functions including Marketing, HR, IT, and Development. Lead operational input into digital transformation, ESG initiatives, and systems implementation. Influence cross-departmental projects to ensure operational feasibility and long-term scalability. Stakeholder & Ownership Relations Serve as the primary operational contact for ownership groups, delivering transparent, data-led reporting and strategic updates. Align property-level goals with broader business objectives through collaboration with corporate teams. Naturally this is not intended as an exhaustive list of duties. Other duties as reasonably required will form part of this job description. THE FIRE YOU CARRY Bachelor’s degree in Hospitality, Business Administration, or related field (or equivalent experience). Advanced certifications in operations, project management, or leadership are advantageous. YOUR PROVEN TRACK Minimum 5 years’ experience in hospitality operations. Proven track record of delivering profit enhancing results and operational transformation. Strong commercial acumen and experience managing budgets, KPIs, and supplier contracts. Exceptional communication, stakeholder management, and strategic thinking skills. Comfortable working in a fast-paced, high-growth environment with regular travel. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

INTERIM HOTEL PROCUREMENT SPECIALIST – LONDON HQ The Interim Hotel Procurement Specialist is responsible for leading the procurement function across the hotel portfolio, ensuring the business secures the right products, services, and supplier partnerships to deliver exceptional guest experiences while achieving commercial value. This role requires a commercially minded procurement professional with hospitality experience, strong negotiation skills, and the ability to drive cost efficiencies without compromising quality or brand standards. As an interim appointment, you will provide immediate expertise, review current procurement practices, identify opportunities for improvement, and support operational teams through a period of change and business transformation. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Lead procurement across the hotel portfolio, delivering commercial value while supporting operational excellence. Develop and implement sourcing strategies across key spend categories, driving cost efficiencies without compromising quality or brand standards. Build and manage strong supplier relationships, negotiate contracts, monitor performance, and mitigate supply chain risks. Partner with hotel operations to support day-to-day purchasing, property openings, refurbishments, and capital projects. Analyse spend, identify savings opportunities, and support budgeting, forecasting, and procurement reporting. Ensure purchasing activities comply with company policies, legal requirements, and sustainable procurement practices. Work collaboratively with Operations, Finance, Food & Beverage, Development, and Property teams to deliver procurement initiatives and continuous improvement across the business. THE FIRE YOU CARRY A proactive, can-do attitude with the confidence to take ownership and drive results. An entrepreneurial mindset with the ability to identify opportunities, challenge thinking, and create solutions. The ability to thrive in a fast-paced, ever-changing environment. Proven procurement experience within hospitality, hotels, serviced apartments, or a multi-site operational environment. A successful track record of developing procurement strategies that deliver commercial value, cost savings, and operational efficiencies. Demonstrated success in supplier negotiations, contract management, and strategic sourcing across multiple spend categories. Strong knowledge of hospitality procurement, including Food & Beverage, Rooms, Housekeeping, Engineering, IT, and Operational Supplies. Experience partnering with operational teams and managing multiple stakeholders across a complex, fast-paced business. The ability to analyse spend, identify opportunities, and implement continuous improvements that enhance performance and value. A commercial mindset with the drive to maximise opportunities and deliver meaningful impact. YOUR PROVEN TRACK Excellent commercial acumen with strong analytical and problem-solving skills. Outstanding negotiation, communication, and relationship-building abilities. Highly organised with strong project management skills and the ability to manage competing priorities. Experience using procurement systems, purchasing platforms, and Microsoft Office applications. Strong understanding of hospitality supply chains, supplier markets, and industry trends. The ability to work independently, adapt quickly, and deliver results in an interim role. A collaborative approach with the confidence to influence stakeholders at all levels. A passion for continuous improvement and delivering exceptional outcomes. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

Junior Sous Chef Pay: £16–£20 per hour + Tronc + Cash Tips Job Type: Full-time About the Role We are looking for a passionate, motivated and experienced Junior Sous Chef to join our growing kitchen team. This is an exciting opportunity for a talented chef who thrives in a fast-paced environment, takes pride in delivering high-quality food and is ready to take the next step in their culinary career. The successful candidate will work closely with the Head Chef and Sous Chef, supporting daily kitchen operations while maintaining exceptional food quality and consistency. Key Responsibilities • Support the Head Chef and Sous Chef in daily kitchen operations., • Prepare and deliver dishes to consistently high standards., • Supervise and motivate junior kitchen team members., • Maintain excellent food hygiene, cleanliness and safety standards., • Assist with stock control, ordering and minimising food waste., • Ensure smooth and efficient service during busy periods., • Contribute to menu development and continuous kitchen improvement. What We’re Looking For • Previous experience as a Junior Sous Chef or experienced Chef de Partie ready to progress., • Strong culinary skills and a genuine passion for food., • Excellent teamwork, communication and leadership abilities., • Good understanding of food safety, HACCP and kitchen procedures., • Ability to remain organised and perform under pressure., • Positive attitude, reliability and willingness to learn and develop. Salary & Benefits • Competitive pay: £16–£20 per hour, • Tronc and cash tips on top of hourly pay, • Free meals during shifts, • Employee discounts, • Performance-based bonuses, • Opportunities for career progression, • Supportive and professional working environment Apply Now! If you’re an ambitious chef looking to develop your skills, take on more responsibility and become part of a passionate hospitality team, we’d love to hear from you. Apply with your CV and tell us why you’d be a great addition to our kitchen team!

Be you. At work. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. We're looking for a Food & Beverage Supervisor to join our team at Locke at Broken Wharf, London. JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. The F&B Supervisor leads the team on shift from the front, coordinates with the kitchen and bar teams, provides high standards of customer service and product quality, handles customer complaints, and ensure compliance with health and safety regulations. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Service Delivery: Creating tell-your-mates experiences that makes guests want to keep coming back. Lead, coach, and encourage the F&B team in taking responsibility for service standards. Welcoming guests, directing them to their tables, and ensuring a clean and inviting space. Presenting menus, answering questions about dishes and beverages, and accurately record orders. Delivering food and beverages promptly and efficiently, ensuring proper presentation and temperature. Be a system specialist on Mews POS able to upload and edit product and pull reports as necessary. Refill drinks, clear used plates, and maintain a clean and organised dining area. Process payments, whether by credit card or room charging. Supervise seamless daily operations, balancing efficiency with high service standards. Delegate effectively so everything runs smoothly Monitoring customer satisfaction, interacting with guests, and addressing complaints or concerns promptly. Follow company policies and procedures to ensure that customer service processes run smoothly and the customer is satisfied. Liaise with other departments such as operations, reservations, and finance to ensure issues are resolved efficiently and within agreed service level agreements. Oversee guest satisfaction - seek feedback to continuously improve service delivery. Execute relevant cost control measures while maintaining a premium guest experience. Identify upselling opportunities and present them to the team. General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other: While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Qualifications: A High School diploma or equivalent qualification is desirable. Experience: Similar relevant experience at a supervisor or senior server level in a food and beverage service environment. Demonstrated ability to deliver excellent customer service and ensure guest satisfaction Experience with inventory control and stock management is beneficial. Excellent communication and interpersonal skills are vital for interacting with employees, customers, and other departments. Skills: Motivating, training, and supervising employees to achieve operational goals and maintain high standards. Effectively organising and prioritising tasks, especially during peak hours. Addressing employee issues and customer complaints in a calm and professional manner. Understanding budgeting, inventory control, and cost management. Tracking inventory levels, ordering supplies, and minimising waste. Adjusting to changing demands and environments and being flexible in their approach.

We are looking for an experienced, confident and professional Head Waiter/Waitress - Occasional Shift Supervisor to join our team at Kaze Lounge, a stylish Pan-Asian restaurant, bar and lounge in Greenwich. The ideal candidate will have a minimum of 1 year experience in a similar role, excellent customer service skills and the confidence to lead a shift while maintaining high service standards. Key Responsibilities • Lead and manage shifts, ensuring smooth day-to-day restaurant operations., • Deliver exceptional customer service and ensure guests have a memorable dining experience., • Supervise and support the front-of-house team during service., • Take responsibility for occasional opening and closing procedures., • Complete end-of-shift cash-ups and handle payments accurately., • Manage bookings, table allocations and customer enquiries., • Maintain high standards of cleanliness, presentation and professionalism., • Resolve customer concerns efficiently and professionally., • Work closely with the kitchen and bar teams to ensure efficient service. Requirements • Minimum 1 year experience in a Head Waiter/Waitress or similar supervisory role., • Strong leadership, communication and organisational skills., • Confidence in managing a busy restaurant shift independently., • Excellent customer service skills and attention to detail., • Experience handling cash-ups and opening/closing procedures., • Previous knowledge of Zonal POS would be an advantage but is not essential., • Must be available to work weekends, including Fridays and Saturdays., • Flexibility to work late evenings when required., • A positive attitude, reliability and the ability to work well under pressure. What We Offer • A friendly and professional working environment., • Opportunity to take on responsibility and develop within the business., • Competitive pay based on experience., • A dynamic restaurant and lounge atmosphere.

Japanese Chef Position Overview Mileo The Palm Dubai seeks an exceptional Japanese Chef to join our culinary team and lead one of our seven distinctive dining destinations. As a key member of our food and beverage operations, you will bring authentic Japanese culinary expertise to our guests while embodying Mileo's commitment to thoughtful design, heartfelt service, and genuine connection. This is an opportunity to showcase your mastery of Japanese cuisine within a luxury lifestyle resort that values creativity, quality, and cultural authenticity. About Mileo The Palm Dubai Nestled on the West Beach of Palm Jumeirah, Mileo The Palm is Dubai's most distinctive lifestyle beach resort hotel. Our property seamlessly blends coastal soul with urban vibrance, offering design-led rooms and residences alongside seven distinctive dining and drinking destinations. We are committed to 'Where Life Slows & The Vibe Flows'—creating a refined sanctuary where guests experience quiet luxury and genuine hospitality. Our team is passionate about inspiring wellness for everyone, everywhere, and building a community where guests and locals move seamlessly between beach and city experiences. Key Responsibilities Required Qualifications Desired Attributes What We Offer Mileo The Palm is committed to fostering a workplace where team members feel valued, supported, and inspired to grow. We offer competitive compensation, comprehensive benefits, and opportunities for professional development within a luxury hospitality setting. You will be part of a supportive community that prioritizes your wellbeing, celebrates creativity, and recognizes exceptional contributions. We believe in empowering our team members to bring their whole selves to work and to thrive both professionally and personally. Why Join Mileo The Palm? This is more than a job—it's an invitation to be part of a distinctive hospitality community. You will work alongside passionate professionals who share your commitment to excellence and guest satisfaction. Mileo's culture emphasizes connection, creativity, and genuine care, creating an environment where your skills are valued and your growth is supported. Join us in creating unforgettable experiences where life slows and the vibe flows.

We are seeking an experienced professional to lead daily coffee preparation and barista operations while supporting the assistant manager with team coordination. The successful candidate will maintain high standards of coffee quality and customer service, help create a welcoming café environment, and support the team in delivering smooth day-to-day operations. • At least 2 years of barista experience required, • Long-term contract, • Sponsorship may be available for the right candidate, • Immediate start

Sous Chef Hotel California, London, UK Join Hotel California's culinary team as a Sous Chef and become an integral part of our mission to deliver exceptional hospitality with warmth and genuine passion. We are seeking a talented and dedicated Sous Chef who shares our commitment to excellence and takes pride in creating memorable culinary experiences for our guests. About Hotel California Hotel California is where hospitality comes alive. We're not just a hotel – we're a home for people who genuinely love this industry. Known for warm, heartfelt service and vibrant energy, we've built a place where guests feel welcome and staff feel valued. Every shift matters, every team member counts, and every day is an opportunity to create something meaningful together. Our commitment to unparalleled service and meticulous attention to detail reflects the highest standards of luxury hospitality. The Role As Sous Chef, you will work alongside our Head Chef to lead kitchen operations and ensure the consistent delivery of outstanding culinary excellence. You will supervise kitchen staff, maintain exacting food quality and presentation standards, and contribute to menu development that reflects our commitment to sophistication and elegance. Key Responsibilities: Assist the Head Chef in planning menus and developing innovative dishes that maintain our reputation for culinary excellence Supervise, mentor, and develop kitchen staff, fostering a collaborative and professional environment Ensure all dishes consistently meet our exacting standards for quality, taste, and presentation Maintain strict food safety and hygiene protocols in full compliance with UK regulations Manage kitchen inventory, ordering, and costs while preserving our quality standards Oversee food preparation and cooking operations during service shifts Maintain cleanliness, organization, and proper maintenance of kitchen equipment and workstations Take full control of kitchen operations in the absence of the Head Chef Lead staff training and development initiatives, promoting a culture of continuous improvement Uphold Hotel California's values of warmth, professionalism, and unwavering dedication to guest satisfaction About You You are a skilled culinary professional with proven leadership experience and a genuine passion for delivering exceptional food. You possess strong technical expertise, meticulous attention to detail, and the ability to thrive in a fast-paced environment. Your dedication to hospitality and commitment to excellence align perfectly with our culture. Essential Requirements: Minimum 3+ years of proven experience as a Sous Chef or in a senior kitchen position Strong knowledge of food preparation techniques, kitchen operations, and menu planning Excellent leadership and team management skills with the ability to inspire and develop staff Food Hygiene and Safety Certification (Level 3 or equivalent) Ability to work under pressure and maintain composure during service Strong communication and organizational skills Genuine passion for culinary excellence and continuous improvement Flexibility to work shifts, including evenings and weekends as required Desirable Qualifications: Experience working in luxury hospitality or fine dining establishments Knowledge of classical French cuisine techniques Experience with menu costing and kitchen management software Culinary qualifications (NVQ Level 3 or equivalent) Why Join Hotel California? At Hotel California, our team members are our greatest asset. We foster an environment where professional growth is encouraged, excellence is celebrated, and every member of our team feels genuinely valued. You will work alongside a passionate culinary team, develop your skills further, and contribute to creating unforgettable experiences for our guests. We are committed to your success and offer genuine opportunities for continuous learning and career progression within our organization. If you are a dedicated culinary professional who shares our values of warmth, professionalism, and dedication to excellence, we would love to hear from you.

KEONBAE is a Japanese and Korean-inspired restaurant located in the heart of Kidbrooke, South East London. We offer a unique and interactive dining experience, combining a conveyor belt sushi system with Korean BBQ grills, bringing together quality food, modern dining technology, and warm hospitality. We are looking for an experienced, passionate, and hands-on General Manager to lead our restaurant operations, develop a high-performing team, and deliver an exceptional customer experience. Key Responsibilities • Restaurant Operations: Oversee daily operations, ensuring smooth service across conveyor belt sushi and Korean BBQ dining areas while maintaining high standards of food quality, cleanliness, and safety., • Team Management: Recruit, train, motivate, and supervise staff, manage rotas, and foster a positive, high-performing team., • Customer Experience: Deliver excellent hospitality, handle customer feedback, and build strong relationships with local residents to encourage repeat visits., • Financial Performance: Drive sales and profitability, control labour and operating costs, minimise wastage, and monitor key performance indicators., • Marketing & Business Growth: Support promotions, local marketing initiatives, and customer loyalty strategies to grow the restaurant's reputation and customer base., • Compliance & Standards: Ensure compliance with food hygiene, health and safety, and licensing regulations, including safe operation of conveyor belt systems and BBQ grills., • Business Ownership Mindset: Work closely with the owners to identify opportunities, improve efficiency, and continuously enhance overall restaurant performance. Requirements • Minimum 3 years of experience in a Restaurant General Manager, Restaurant Manager, or similar senior restaurant management position. Preferably with knowledge in Korean/Japanese cuisine setting, • Strong leadership, communication, and problem-solving skills., • Good understanding of restaurant financial management, including labour costs, food costs, and sales performance., • Excellent customer service skills and a genuine passion for hospitality., • Ability to work in a fast-paced environment and remain calm under pressure., • Strong knowledge of UK food hygiene and health and safety standards., • Flexibility to work evenings, weekends, and bank holidays as required. What We Offer • Competitive salary based on experience., • Supportive working environment with direct communication with the restaurant owners., • Opportunity to contribute ideas and shape the future growth of KEONBAE., • Long-term career development opportunities as the business grows.

Bar Manager | Hotel California, London, United Kingdom Hotel California is seeking an experienced and dynamic Bar Manager to join our vibrant team in London. In this role, you will lead our bar operations with excellence and passion, creating unforgettable experiences for our guests while developing and motivating a dedicated bar team. You will embody our commitment to warm and genuine service and contribute to a work environment where every team member feels valued and every shift counts. About Hotel California: Hotel California is where hospitality comes to life. We are not simply a hotel – we are a home for people who truly love this industry. Renowned for our warm and genuine service and dynamic energy, we have created a place where guests feel genuinely welcomed and staff feel truly valued. Every team member plays a crucial role in our success, and each day presents an opportunity to create something meaningful together. Key Responsibilities: Oversee all aspects of bar operations, delivering exceptional service that meets our high standards of quality and customer satisfaction Lead, mentor, and develop a team of bartenders and bar staff, fostering a positive and collaborative work environment Manage stock control, monitor inventory levels, and place supplier orders while negotiating favorable terms Develop and implement innovative beverage menus and seasonal promotions that engage and excite our guests Maintain accurate financial records, manage budgets, and optimize profitability while preserving quality standards Ensure full compliance with licensing laws, health and safety regulations, and company policies Address guest feedback and complaints with professionalism and grace, turning challenges into opportunities for excellence Collaborate with department heads to create cohesive and memorable guest experiences across the hotel Provide regular financial reports and performance updates to senior management Stay informed of industry trends and innovations, continuously improving our bar offerings What We're Looking For: Proven bar management experience with a strong foundation in premium beverage service Demonstrated leadership abilities with a track record of success in developing and motivating hotel teams Comprehensive knowledge of wines, spirits, cocktails, and current bar industry trends Strong financial skills with hands-on experience in budgeting and cost management Excellent communication and interpersonal skills with the ability to build rapport with guests and staff Flexibility to work varied shifts, including evenings, weekends, and holiday periods Qualification in hotel management or equivalent hands-on experience in a similar role Genuine passion for creating memorable guest experiences and commitment to exceptional service Why Join Hotel California: At Hotel California, we believe great hospitality starts with a great team. We are committed to providing professional growth opportunities, recognizing excellence, and fostering a work environment where you are proud of your work. If you are passionate about the hospitality industry and eager to be part of something meaningful, we would love to meet you. Join our team where every shift counts, every team member matters, and every day is an opportunity to create something special.

We are a family-run restaurant that has been operating for over 30 years. Our menu is simple and classic, combining traditional Italian dishes with some influences to suit English tastes. The kitchen is divided into four sections: meat, fish, pasta and starters, so there will normally be four chefs working together each day. The working week is Tuesday to Saturday. Every day we have four chefs in the kitchen, plus two kitchen porters, one focused on pots and pans and one on dishes who also helps the chefs with some preparation work. During the week we serve around 60–80 customers between Tuesday and Thursday. Friday and Saturday are our busiest times, averages between 120–140 customers. The atmosphere in the kitchen is very important to us. We work with experienced people, maintain good teamwork, and try to create a positive working environment. If you have any questions, please feel free to contact me. Thanks again, and I look forward to hearing from you. Best regards, Carmelo

Front Office Manager - Hotel California Hotel California, a prestigious five-star hotel located in the heart of London, is seeking an exceptional Front Office Manager to lead our front-of-house operations. This role sits at the very heart of our guest experience, embodying our commitment to unparalleled luxury and sophisticated service. Role Overview: As Front Office Manager at Hotel California, you will orchestrate the seamless functioning of our reception, concierge, and guest relations departments. You will be the guardian of our legendary first impressions, ensuring every guest interaction reflects our rich heritage of elegance and meticulous attention to detail. Lead, inspire, and develop a team of front office professionals, fostering a culture of excellence and exceptional hospitality Oversee the complete guest journey from reservation to departure, ensuring all touchpoints exceed expectations Maintain impeccable standards of service delivery in line with our prestigious reputation Manage departmental budgets, revenue optimization strategies, and operational efficiencies Handle VIP arrangements and special requests with discretion and sophistication Resolve guest concerns promptly and gracefully, turning challenges into opportunities to demonstrate our commitment to service Collaborate with other department heads to create cohesive, memorable guest experiences Implement and monitor standard operating procedures to maintain consistency and quality Analyze performance metrics and guest feedback to continuously refine and elevate service standards The ideal candidate will possess an innate understanding of luxury hospitality, exceptional leadership abilities, and the presence to represent our storied establishment with dignity and warmth. You will embody our tradition of excellence while bringing fresh insights to enhance our legendary service.

The Listing is looking for a confident, organised and proactive Sales & Events Assistant to join our team. You’ll support the day-to-day sales and events operation, helping turn enquiries into confirmed bookings while ensuring clients receive excellent service from their first enquiry through to their event. This is a customer-facing role, so excellent communication skills are crucial. You should be comfortable speaking with clients by email, over the phone and face-to-face, and confident conducting venue viewings. Key Responsibilities • Handle incoming event and booking enquiries via email and telephone in a professional and timely manner., • Respond to clients, provide venue information, menus, packages and availability, and follow up enquiries to help convert leads into bookings., • Proactively generate new leads and identify opportunities for corporate events, private parties, Christmas bookings and other functions., • Conduct venue viewings with prospective clients, confidently presenting The Listing and its different event spaces., • Follow up after viewings and maintain communication with prospective clients., • Assist with preparing quotes, proposals and event information., • Maintain accurate records of enquiries, leads, bookings and client communications., • Work closely with the operations team to ensure confirmed event details are communicated correctly., • Assist the Office Manager with day-to-day administrative and operational tasks., • Help maintain relationships with existing corporate and event clients and encourage repeat business., • Support the wider team during busy periods and with general office duties where required. What We’re Looking For The ideal candidate will have: • Excellent written and verbal communication skills., • A confident and professional telephone manner., • A friendly, outgoing personality and confidence meeting clients face-to-face., • Strong organisation and attention to detail., • Good time-management skills and the ability to manage multiple enquiries at once., • A proactive approach to sales and lead generation., • Confidence following up leads and asking for the booking., • Good computer and administrative skills., • The ability to work independently while also being part of a busy hospitality team., • Previous experience in hospitality, events, sales or customer service is desirable but not essential. What Success Looks Like Success in this role means responding quickly to enquiries, providing an excellent client experience, generating new opportunities and ultimately helping increase the number and value of events booked at The Listing. We’re looking for someone who doesn’t simply process enquiries, but actively follows them up, builds relationships and looks for opportunities to turn interest into business.

Job Description: Restaurant Floor Manager at Hotel California Welcome to Hotel California , a fictional boutique hotel nestled in the heart of London, where cutting-edge AI technology meets unparalleled hospitality. We’re not just a hotel—we’re an experience, dedicated to crafting the ultimate guest journey through innovation, warmth, and a touch of magic. Recognized as one of the top places to work in hospitality, we put people—our guests and our team—at the heart of everything we do. Since opening our doors, Hotel California has redefined luxury with a modern twist, blending timeless charm with the latest AI-driven solutions to anticipate and exceed every guest’s needs. From our AI-powered concierge that personalizes each stay to our smart dining spaces serving up culinary delights inspired by London’s vibrant culture, we’re all about creating moments that linger long after checkout. And it doesn’t stop there—our commitment extends beyond our walls. We partner with local charities, plant trees across the UK, and, through our Stay for a Cause initiative, donate 50 meals to children in need for every shift you work. As of March 2025, we’ve provided over 25 million meals and counting! How We’ll Support You At Hotel California , your well-being is our priority, both on and off the clock. We’ve designed our support around four key pillars: Financial Free weekly wage advances and emergency cash support. Access to savings tools and financial health planning powered by AI insights. Up to 50% off stays and dining at Hotel California for you, friends, and family, plus a California Gold Card with a monthly allowance to treat your loved ones in style. Mental & Physical All Californians (Managers) are trained in mental health support and First Aid. 24/7 confidential helpline for you and your household, available 365 days a year. Healthcare cash plan and free monthly fitness sessions (think AI-guided yoga or spin classes in our smart gym). Sports fan? Join our California Cricket League —an in-house tournament with a grand finale at Lord’s! Social We love bringing our Hotel California family together! You’re invited to: California Dream Fest (our summer celebration for team and families). A legendary Christmas party under the stars. Regular team events across the hotel, from mixology nights to AI-tech showcases. After 5 years, embark on our London Calling Bootcamp —a once-in-a-lifetime guided tour of London’s hidden gems with our founders (over 200 Californians joined last year!). What to Expect Salary : £42,000 - £45,000 per year (inclusive of service charge), paid monthly. Schedule : Full-time across 5 days, with Monday-Sunday availability. Our AI-optimized rotas ensure a mix of daytime and evening shifts—no endless late nights here! Training : Access to award-winning, AI-enhanced development programs from day one. Last year, we promoted 211 team members! Holiday : Standard paid leave (including service charge), with Hotel California closed on Christmas Day and Boxing Day. Got kids? Take an extra day for their first day of school. Style : No stiff uniforms—smart casual and comfy is the vibe (trainers welcome!). Do You Have the California Spirit ? At Hotel California , we believe true happiness comes from giving your best to others. We call it the California Spirit —going beyond service to genuinely care for our guests and team, powered by the latest AI tools to make every interaction seamless and special. We’re searching for a Floor Manager to join our London haven. Our Californians (Managers) are the heartbeat of our operation, ensuring every guest feels like they’ve stepped into a world of wonder. With AI assisting everything from real-time guest preferences to team coordination, you’ll lead with heart and precision. On busy nights, you’ll manage wait times of up to 90 minutes with charm and empathy, supported by a team of 40-50 California Crew members and fellow Californians , all working in sync thanks to our smart systems. You’re empowered to make bold decisions, ensuring our California Spirit shines through in every moment. And the perks? Competitive pay, incredible benefits, and events like our Californians’ Day Out and epic Christmas bash—our way of saying “thank you” for making 2024 our best year yet! What We’re Looking For As a Floor Manager at Hotel California : You’ve been a Senior Assistant Manager or Assistant General Manager in a high-volume, tech-savvy hospitality setting for the past few years. You’re obsessed with excellence, eager to thrive in an environment that blends AI innovation with human connection. You’ve got an eagle eye for detail, keeping standards sky-high and every shift running smoothly. You’re a natural leader with a big heart, passionate about coaching and growing your team. You live to make people happy—guests and crew alike—turning first-time visitors into lifelong fans. Join the Hotel California Family Everyone’s welcome here. We’re proud to foster an inclusive, diverse workplace and encourage applications from all backgrounds, identities, and experiences. Ready to bring your California Spirit to life with the power of AI? Apply today and help us create the ultimate guest experience in the heart of London!

Team Leader – Chozen Katsu Express | ExCeL London, E16 Legacy Koncepts is looking for a reliable, hands-on Team Leader to take day-to-day responsibility for our Chozen Katsu Express kiosk at ExCeL London. Chozen Katsu Express serves freshly prepared Asian-inspired food in a fast-paced exhibition environment. The role is primarily based at the kiosk, although you will also be trained and expected to work within our other Chozen outlets at ExCeL when required. This is an operational role for someone who enjoys working alongside the team while providing clear direction, maintaining standards and ensuring the kiosk runs smoothly. What We Offer • £13.91 per hour., • A minimum of 64 guaranteed hours during each four-week pay period., • Additional hours available during busy event periods., • Performance and timekeeping bonus of up to £1.50 per hour after successfully completing a three-month probationary period., • Paid training and development., • Company pension contribution., • Staff meal while working., • 50% staff discount at other times., • Based at ExCeL London, E16. Hours are arranged around ExCeL’s changing event schedule and will not necessarily be spread evenly across each week. Regular weekend work is an essential part of the role, with some early starts, late finishes and longer shifts during major events. Your Responsibilities • Open and close the kiosk and ensure it is properly prepared for service., • Lead the allocated team during the shift and position staff effectively across serving, tills, food preparation and replenishment duties., • Work alongside the team and lead by example during busy service periods., • Maintain an efficient flow of food from preparation through to customer service., • Liaise with the kitchen and wider management team to replenish food before it runs out, while avoiding unnecessary overproduction and waste., • Maintain strict food-safety, allergen, hygiene, cleaning and labelling standards., • Promote a proactive clean-as-you-go approach and ensure closing cleaning is completed thoroughly., • Complete temperature checks, monitoring forms and other food-safety records accurately., • Monitor stock, cooking levels and wastage throughout the shift., • Operate the till accurately and follow card, cash and ExCeL voucher procedures when required., • Maintain food quality, presentation and portion-control standards., • Deliver friendly customer service and deal with minor customer concerns professionally., • Encourage appropriate recommendations and upselling to help maximise sales., • Report operational, equipment, staffing or compliance concerns promptly to management. Who We Are Looking For You should be: • Experienced in fast food, QSR or another busy food-service environment., • Confident working at pace while maintaining food quality and attention to detail., • Reliable, organised and comfortable taking responsibility for an outlet during your shift., • Able to give clear instructions and uphold standards while treating colleagues fairly, patiently and respectfully., • Willing to work alongside the team rather than supervise from the sidelines., • Proactive about food safety, cleaning, labelling and completing required records., • Comfortable using tills and carrying out basic stock and numerical tasks., • Flexible enough to work regular weekends and across the Chozen outlets when required., • Physically able to remain standing for extended periods and undertake normal manual-handling duties. Previous Team Leader or supervisory experience is preferred but not essential. We will also consider an experienced and dependable QSR team member who is ready to take the next step into leadership. A Level 2 Food Safety certificate would be beneficial, although the successful candidate will be required to complete Legacy Koncepts’ mandatory Food Safety, Allergen Awareness, Health and Safety and COSHH training.

Job Description: Floor Manager at Hotel California Welcome to Hotel California , a fictional boutique hotel nestled in the heart of London, where cutting-edge AI technology meets unparalleled hospitality. We’re not just a hotel—we’re an experience, dedicated to crafting the ultimate guest journey through innovation, warmth, and a touch of magic. Recognized as one of the top places to work in hospitality, we put people—our guests and our team—at the heart of everything we do. Since opening our doors, Hotel California has redefined luxury with a modern twist, blending timeless charm with the latest AI-driven solutions to anticipate and exceed every guest’s needs. From our AI-powered concierge that personalizes each stay to our smart dining spaces serving up culinary delights inspired by London’s vibrant culture, we’re all about creating moments that linger long after checkout. And it doesn’t stop there—our commitment extends beyond our walls. How We’ll Support You At Hotel California , your well-being is our priority, both on and off the clock. We’ve designed our support around four key pillars: Financial Mental & Physical Social What to Expect Do You Have the California Spirit ? At Hotel California , we believe true happiness comes from giving your best to others. We call it the California Spirit —going beyond service to genuinely care for our guests and team, powered by the latest AI tools to make every interaction seamless and special. We’re searching for a Floor Manager to join our London haven. Our Californians (Managers) are the heartbeat of our operation, ensuring every guest feels like they’ve stepped into a world of wonder. With AI assisting everything from real-time guest preferences to team coordination, you’ll lead with heart and precision. On busy nights, you’ll manage wait times of up to 90 minutes with charm and empathy, supported by a team of 40-50 California Crew members and fellow Californians , all working in sync thanks to our smart systems. You’re empowered to make bold decisions, ensuring our California Spirit shines through in every moment. And the perks? Competitive pay, incredible benefits, and events like our Californians’ Day Out and epic Christmas bash—our way of saying “thank you” for making 2024 our best year yet! What We’re Looking For As a Floor Manager at Hotel California : Join the Hotel California Family Everyone’s welcome here. We’re proud to foster an inclusive, diverse workplace and encourage applications from all backgrounds, identities, and experiences. Ready to bring your California Spirit to life with the power of AI? Apply today and help us create the ultimate guest experience in the heart of London!

We are looking for an experienced and confident Floor Waiter Supervisor to join our busy pizzeria in Sidcup, Kent. The successful candidate will be responsible for supervising the front-of-house team, ensuring excellent customer service, maintaining smooth floor operations, and supporting the management team during busy service periods. Key Responsibilities ● Supervise and coordinate the front-of-house/waiting team during service. ● Ensure customers receive friendly, professional and efficient service. ● Allocate tables and manage the flow of service. ● Support and guide waiting staff throughout each shift. ● Handle customer queries and resolve service issues professionally. ● Ensure tables, dining areas and front-of-house areas are kept clean and presentable. ● Assist with opening and closing procedures. ● Monitor staff performance and maintain high standards of service. ● Communicate effectively with the kitchen and management team. ● Help train and support new members of staff. ● Lead by example during busy and high-pressure services. Requirements ● Previous experience in a similar supervisory role is essential. ● Previous experience working in a restaurant, pizzeria or busy hospitality environment. ● Fluent spoken English is essential. ● Strong communication and customer service skills. ● Confident supervising and motivating a team. ● Reliable, organised and punctual. ● Able to remain calm and professional during busy services. ● Flexible availability, including evenings, weekends and holidays. ● A positive attitude and professional appearance. Important Please do not apply if you do not have previous experience in a similar role. Applicants without relevant supervisory experience will not be considered. If you have the experience, confidence and leadership skills to help us deliver an excellent customer experience, we would love to hear from you.

The Role We’re looking for a Front of House Manager — someone who can own the floor, lead a team, and make sure every guest gets the Sweet Jerk experience from the moment they walk through the door. If you’ve managed in fast-paced brands like Nando’s, Wagamama, PizzaExpress, Five Guys, Wingstop or similar, this will feel familiar. This is not a Supervisor or Senior Waiter/Waitress role. We’re looking for someone who has already managed a restaurant Front of House operation and knows what it takes to run a busy service, lead a team, hold standards, cash up, handle customers, and keep everything moving when the pressure is on. You’ll work closely with the Restaurant Manager and Kitchen Manager to make sure FOH is sharp, organised and bringing the energy every service. Key Responsibilities Lead the Front of House team during service, keeping the floor organised, efficient, and guest-focused. Manage service flow across seating, ordering, food running, drinks, clearing, and customer experience. Lead and motivate the FOH team, setting the standard through your own energy and performance. Handle customer concerns and service recovery confidently and professionally. Carry out opening and closing procedures, including cashing up and end-of-day till reconciliation. Train, onboard, and develop new FOH team members. Support rota planning, shift allocation, and appropriate staffing levels. Maintain high standards of cleanliness, presentation, and restaurant readiness. Ensure company procedures, health and safety requirements, and operational checks are followed. Monitor team performance and address issues quickly when standards slip. Work closely with the kitchen team to keep communication tight and service flowing. Step in wherever needed during busy periods — at Sweet Jerk, our managers lead from the floor. What We’re Looking For ✅ At least 2 years’ experience as a Restaurant Manager or Front of House Manager. ✅ Proven experience directly managing a FOH team of 5+ people. ✅ Experience running busy restaurant services as the manager responsible for the floor. ✅ Confident with cashing up, till reconciliation, opening and closing procedures. ✅ Experience managing rotas, staffing, training, and team performance. ✅ Strong customer service skills and confidence handling complaints and service recovery. ✅ Experience within a recognised restaurant group, hospitality brand, or busy standards-led restaurant environment is highly desirable. ✅ Calm, organised, and decisive when service gets busy. ✅ Someone who leads by example — on the floor, not from the sidelines. ✅ High standards, great energy, and a genuinely warm approach to hospitality. ✅ Flexible availability including evenings and weekends. Please note: This is a management position. Supervisor, Shift Leader, Team Leader, Senior Server or Senior Waiter/Waitress experience alone will not meet the experience requirement unless you have also held overall Front of House or Restaurant Manager responsibility. Why You’ll Love Working at Sweet Jerk ⭐ We’re building something from the ground up — and you’ll help shape it. ⭐ Real progression opportunities as we grow across multiple sites. ⭐ Supportive, family-style culture (we call our team Jerk Stars). ⭐ A chance to put your stamp on the standards and culture of a growing restaurant brand. ⭐ Great food, great people, and good vibes. ⭐ Staff meals and structured training provided. How to Apply If you know how to run a restaurant floor, lead people, and create the kind of hospitality that keeps guests coming back, we’d love to hear from you. Send your CV along with a short message telling us why you’d be a great fit for Sweet Jerk.

Mortgage & Protection Adviser Location: Basildon, Essex Salary: £30,000–£40,000 basic, depending on experience OTE: Up to £100,000 Commission: Uncapped Forward Systems Recruitment is working with an established specialist mortgage brokerage in Basildon that is looking to add an experienced Mortgage & Protection Adviser to its team. This is a strong opportunity for an adviser who wants access to a consistent flow of inbound opportunities, uncapped earning potential and the chance to work with a varied client base, including more complex mortgage cases. The role You will work with prospective and existing clients to understand their circumstances, identify appropriate mortgage and protection solutions, and manage cases through the advice process. The business operates within a specialist area of the mortgage market and works with clients whose circumstances can be more complex than standard high-street cases, including self-employed and complex-income applicants. You will have access to a strong flow of inbound leads, allowing you to spend more of your time advising and converting clients rather than relying entirely on self-generated business. What we’re looking for • CeMAP qualified, • Around 2+ years’ mortgage advisory experience, • Current or recent experience working as a Mortgage Adviser, Mortgage Broker or Mortgage & Protection Adviser, • Strong communication and client-management skills, • Comfortable advising clients across a range of mortgage circumstances, • Commercially driven and motivated by performance-based earnings, • Able to work from the Basildon area Package • £30,000–£40,000 basic salary, depending on experience, • OTE up to £100,000, • Uncapped commission, • Strong inbound lead flow, • Exposure to specialist and complex mortgage cases, • Training and support within the firm’s specialist market This role is particularly suited to an adviser who has built a solid foundation in mortgage advice and is looking for an opportunity with greater lead flow, earning potential and room to develop. If you’re CeMAP qualified and would be open to hearing more, apply directly or contact Forward Systems Recruitment for a confidential conversation.

*PLEASE ONLY APPLY IF YOU CAN START IMMEDIATELY THIS WEEK* Sweet Jerk is all about good food, good vibes, and real Caribbean flavour. We serve tasty, feel-good food fast — not fancy, just proper flavour done right. We’ve been open in Beckenham for just over a year and we’re growing fast — with big plans to open more sites. This is your chance to join a team that’s building something special and help shape how our kitchens run. The RoleWe’re looking for a Kitchen Crew Lead — someone who’s worked in a busy kitchen and knows how to run a smooth shift. If you’ve led or trained others in places like Nando’s, Wingstop, Five Guys, or McDonald’s, this will feel familiar. You’ll be the one keeping the kitchen organised, supporting your crew, and making sure every meal hits Sweet Jerk standards. You’ll also help new starters learn the ropes, keep on top of prep, and make sure the kitchen always runs clean, safe, and smooth. Key Responsibilities • Lead and motivate the back-of-house team to deliver high-quality, consistent food at speed., • Manage prep levels, ticket times, and service flow for smooth, efficient operation., • Train and develop team members to follow Sweet Jerk standards in quality, safety, and presentation., • Oversee daily stock checks, par levels, and deliveries, keeping waste low and efficiency high., • Ensure food-safety, SFBB logs, and hygiene standards are met at all times., • Support rota planning, shift cover, and clear communication with the front-of-house team., • Jump on the line when needed — lead by example and bring positive energy to every shift. What We’re Looking For✅ 2 + years’ experience in a fast-paced kitchen.✅ 1 + year in a supervisory or management role (e.g. Kitchen Crew Lead, BOH Supervisor, Shift Leader, Assistant Manager).✅ Strong organisational skills and the ability to stay calm under pressure.✅ A natural motivator who builds positive team culture.✅ Flexibility to work evenings and weekends.✅ A passion for Caribbean food, culture, and customer experience. Why You’ll Love Working at Sweet Jerk⭐ We’re building a brand from the ground up — you’ll help shape it.⭐ Big opportunities for growth as we open more restaurants.⭐ Supportive, family-style team culture (we call our team Jerk Stars).⭐ Great food, great people, and plenty of good vibes.⭐ Free staff meals and training provided. How to ApplyIf you’re a natural leader who loves a fast-paced kitchen and wants to help grow something fresh, we’d love to hear from you.Apply now with your CV and a short message telling us why you’d be a great fit for Sweet Jerk Job Type: Full-time Application question(s): • What experience do you have with Caribbean cuisine, and if none, what interests you in working with it?, • Are you available to work evenings and weekends? Experience: Kitchen management: 1 year (preferred)

Supervisor – Detroit City Burger | Excel London, E16 Legacy Koncepts is looking for a hands-on Supervisor to join Detroit City Burger, our American-style burger outlet at Excel London. We operate several food outlets across the exhibition centre, including Chozen, Wrapid, Orzo’s Deli and Italian Kitchen. This role will be primarily based at Detroit City Burger, although you may occasionally support another outlet. Excel’s event schedule makes every week different. We need someone who can lead a team through busy services, stay organised when demand changes quickly, and take real ownership of the outlet’s food safety, cleanliness and presentation. Pay, hours and benefits • £15 per hour, with a pay review after six months., • A minimum of 100 hours in each four-week period (an average of 25 hours per week), with additional hours available during busy events., • Shifts follow the event schedule. Weekend work is an expected part of the role, particularly when major events are taking place. We aim to offer occasional weekends off where the schedule allows., • After successfully completing a three-month probation period, you may be eligible for a discretionary performance bonuses of up to £1.50 per hour., • Staff meal on working days, 50% staff discount at other times, training opportunities and a workplace pension. The role You’ll be responsible for the day-to-day running of the outlet during your shifts. You’ll direct and support the team, keep service moving, respond to customers and make sure food is prepared and served to our standards. Food safety and cleaning are a major part of this role. We’re looking for a Supervisor who notices problems early and acts on them—not someone who waits for a manager to point them out. You’ll check that food is stored and labelled correctly, required records are completed accurately, and staff clean as they go. You’ll set clear expectations, follow up when standards slip, and make sure the outlet is properly cleaned and ready for the next trading day. Your responsibilities will include: • Leading, training and motivating food service and kitchen staff., • Organising tasks and adjusting preparation and stock levels to meet demand while controlling waste., • Checking food quality, presentation and speed of service., • Proactively overseeing food safety, date labelling, cleaning and health and safety practices., • Giving staff clear direction and addressing missed standards promptly and constructively., • Resolving customer queries and complaints professionally., • Operating the till, processing payments and completing basic shift administration. What we’re looking for • Experience supervising a team in a busy quick-service restaurant or similar food operation. Burger restaurant experience is an advantage., • Strong food safety awareness and the confidence to uphold standards consistently. A Level 2 Food Safety certificate, or equivalent, is required., • A practical, hands-on approach: you’re willing to work alongside the team while remaining accountable for the whole shift., • The ability to stay calm, prioritise and give clear direction during busy periods., • Good communication, customer service and basic numerical skills., • Flexibility to work around Excel’s event schedule, including busy weekends. The position is available immediately. If you take pride in leading a team and keeping standards high, we’d like to hear from you.

Job Description: Salon Manager Company: AeroSpa (Airport Wellness & Beauty)London City Airport Reports to: Director Job Type: Full-time 30-37.5 hours - depening on preference About AeroSpa AeroSpa is a premium spa brand operating across UK airport terminals, offering travellers a moment of calm before they fly. Our services follow the AeroSpa journey — Relax, Refresh, Recover, Continue the Journey — delivered with a level of professionalism and warmth that reflects our brand. Role Purpose The Salon Manager is responsible for the day-to-day running of the salon, ensuring a seamless, high-quality guest experience, a motivated and well-presented team, tightly controlled stock, and strong footfall conversion from the departure lounge. This is a hands-on role: the Manager is expected to work on the treatment floor themselves as well as lead the team. Key Responsibilities Salon Operations • Oversee the day-to-day running of the salon, including rotas, opening/closing procedures, and health & safety compliance, • Ensure the salon consistently meets AeroSpa's brand and service standards, • Manage bookings, walk-ins, and treatment scheduling to maximise chair/table utilisation during peak departure times, • Report performance, incidents, and issues to the Director as required Stock Management • Order, receive, and manage stock levels for retail and treatment products, • Conduct regular stock takes and minimise waste, loss, and overstocking, • Maintain accurate stock records and flag reordering needs in good time, • Ensure products are displayed and rotated in line with brand guidelines Team Leadership & Motivation • Lead, motivate, and coach a team of therapists and front-of-house staff, • Run team briefings and on-the-day guidance to keep the team engaged, especially during high-pressure travel periods, • Foster a positive, professional team culture Promotion • Actively promote AeroSpa services and treatments to passengers in the departure lounge to drive walk-in bookings, • Represent the AeroSpa brand confidently when engaging with passengers and airport stakeholders Treatments • Deliver treatments personally as part of the working week, including:, • Manicures & pedicures / nail services, • Threading, • Massage, • Maintain full competency and up-to-date qualifications across the above treatments, • Uphold hygiene, safety, and hospitality standards on every treatment delivered Skills & Experience Required • Proven experience in a salon/spa management or senior therapist role is preferred, • Qualified and experienced in nail services, threading, and massage is preferred, • Strong leadership and people management skills, • Confident, outgoing communication style — comfortable approaching and engaging passengers, • Ability to work flexibly, including early mornings, evenings, weekends, and bank holidays in line with flight schedules, • NVQ Level 3 (or equivalent) in Beauty Therapy preferred; candidates with a minimum of 3 years' salon experience will also be considered Personal Attributes • Calm under pressure, especially during busy travel periods, • Highly organised with strong attention to detail, • A natural motivator who leads by example, • Sales-driven with a genuine passion for guest experience Salary £35,000 – £40,000 per annum depending on experience

Digital Marketing Manager (E-commerce) Location: London or Birmingham, UK Job Type: Full-Time, Permanent Work Arrangement: Office-Based Experience Required: 6–8 Years About Cake Craft Cake Craft is one of the UK's leading online retailers specialising in cake decorating, baking supplies, baking tools, partyware, and celebration products. Serving hobbyists, home bakers, and professional cake decorators alike, CakeCraft offers an extensive range of products through its e-commerce platform and is committed to delivering exceptional customer experiences, industry-leading product selection, and continuous innovation within the baking and celebration market. As we continue to grow, we are investing in building a best-in-class digital marketing function to accelerate customer acquisition, customer retention, brand growth, and online revenue across the UK. This is an exciting opportunity to join a growing e-commerce business and play a pivotal role in shaping its future digital marketing strategy and performance. The Opportunity We are seeking an experienced Digital Marketing Manager with a proven track record in e-commerce marketing. The successful candidate will be responsible for developing and executing the company's digital marketing strategy while building and managing a dedicated in-house marketing team. This is a hands-on leadership role requiring both strategic vision and operational excellence. The ideal candidate will have experience growing e-commerce brands, managing cross-functional marketing teams, and delivering measurable commercial results. Role Overview The Digital Marketing Manager will be responsible for developing and executing the overall digital marketing strategy for CakeCraft UK. The successful candidate will build processes, establish performance metrics, manage internal specialists, and drive sustainable growth across all digital channels. The role requires a hands-on leader who can combine strategic thinking with operational execution and create a high-performing digital marketing department from the ground up. While specialist resources will manage day-to-day SEO, content creation, email marketing, influencer marketing, and creative execution, the Digital Marketing Manager will provide strategic direction, operational leadership, and performance oversight across all functions. The role will focus on ensuring all marketing functions operate in a coordinated manner through structured planning, content governance, campaign management, and performance oversight. Key Responsibilities Digital Strategy & Growth · Develop and execute Cake Craft's digital marketing strategy aligned with business objectives and revenue targets. · Own digital marketing performance against revenue, customer acquisition, retention, and profitability goals. · Identify opportunities to increase online visibility, customer engagement, and sales performance. · Develop annual, quarterly, and monthly marketing plans aligned with commercial priorities. · Drive sustainable growth through data-driven decision-making and continuous optimisation. Content & Campaign Management · Own the end-to-end content planning and campaign execution process across all digital channels. · Develop and maintain an integrated marketing calendar to ensure consistent content publishing and campaign delivery. · Coordinate seasonal campaigns, product launches, promotional events, and brand initiatives. · Ensure alignment between SEO, content, email marketing, influencer activity, and commercial objectives. · Establish content workflows, approval processes, and campaign management frameworks. · Drive consistency in brand messaging, content quality, and customer communications across all customer touchpoints. Team Leadership & Department Development · Build and lead Cake Craft's digital marketing department from the ground up. · Establish workflows, reporting structures, and performance standards. · Build systems, processes, and governance required to scale the marketing function effectively. · Foster a collaborative, performance-driven culture focused on continuous improvement. · Support future recruitment and team expansion as the business grows. Essential Requirements · 6–8 years of digital marketing experience, preferably within an e-commerce or direct-to-consumer (D2C) environment. · Minimum 3 years of experience in a leadership or managerial role. · Proven experience managing and developing marketing teams. · Demonstrated success in driving online revenue growth and customer acquisition. · Strong understanding of digital marketing strategy, content management, campaign planning and execution, SEO, email marketing, influencer marketing, and conversion rate optimisation, with the ability to lead specialist teams across these functions. · Experience creating marketing processes, workflows, reporting structures, and scalable operating models. · Experience working with marketing analytics and performance reporting tools. · Experience leveraging AI-powered marketing tools, automation platforms, and analytics solutions to improve efficiency, content production, customer engagement, and marketing performance. · Commercially minded with a strong focus on ROI and business growth. · Excellent communication, leadership, stakeholder management, and project management skills. Preferred Experience · Experience working within direct-to-consumer (D2C) brands, e-commerce businesses, consumer products, FMCG, lifestyle, home décor, or home furnishings sectors. · Experience managing multiple digital marketing channels and cross-functional marketing teams. · Experience with Shopify or similar e-commerce platforms is advantageous. · Hands-on experience with Klaviyo, Google Analytics 4, Google Search Console, SEMrush, Ahrefs, and other digital marketing platforms. · Experience building teams, processes, reporting frameworks, and scalable marketing functions from the ground up. Key Performance Indicators (KPIs) The successful candidate will be measured on: · E-commerce Revenue Growth · Organic Traffic Growth · Return on Marketing Investment (ROMI) · Campaign Delivery & Execution Effectiveness · Content Publishing Consistency · Team Performance & Department Development What Success Looks Like Within the first 12 months, you will: · Build a structured and scalable digital marketing function. · Establish clear team structures, responsibilities, and reporting systems. · Implement a consistent content and campaign planning process. · Create a reliable publishing cadence across all key marketing channels. · Improve alignment between SEO, content, email, influencer, and creative functions. · Increase organic traffic, customer retention, and online revenue. · Deliver measurable growth in e-commerce sales and profitability. · Create a marketing operating model that supports the long-term growth of Cake Craft. Why Join Cake Craft? · Opportunity to build and lead a digital marketing department from the ground up. · High level of ownership and autonomy. · Direct impact on business growth and strategy. · Work with one of the UK's leading e-commerce brands in the baking and cake decorating industry. · Career progression opportunities as the business scales. Location Requirement: This is a full-time office-based role. Candidates must be willing to work from either our London or Birmingham office.

QSR Area Manager within Essex Area. The area Manager is responsible for the overall operational, commercial and people performance of the stores within their assigned area. The role is accountable for ensuring stores operate to company standards, achieve financial and KPI targets, maintain full compliance, and deliver a consistently strong customer experience. The area Manager will lead, coach and develop Store Managers and their teams, drive local sales opportunities, support Head Office initiatives, and ensure each store operates efficiently, safely and in line with business objectives. Key Responsibilities Operational Leadership • Oversee the day-to-day performance of all assigned corporate stores., • Ensure stores open and close on time and operate in line with company standards and procedures., • Maintain consistently high standards across food quality, cleanliness, customer service, health and safety, and overall store presentation., • Support stores operationally where required, including during peak periods, manager absence, staffing shortages or other business-critical situations., • Conduct regular store visits and operational reviews, recording findings and actions as required., • Ensure store managers complete all required administration, checks and reporting accurately and on time. Commercial Performance • Take full ownership of store P&L performance, ensuring financial targets are achieved and stores operate in line with business objectives., • Drive store sales, labour efficiency, food cost control and overall profitability across the area., • Review KPI performance regularly and implement clear action plans where standards or targets are not being met., • Analyse store performance data, including sales, labour, food variance, wastage, coupon use, remakes, edited orders and voids, and act on trends promptly., • Review aggregator performance and ensure appropriate analysis and follow-up action is taken to support sales and operational standards., • Work closely with Head Office to support and execute marketing plans, promotions and local sales initiatives across stores., • Contact and engage with local businesses to build sales opportunities, local partnerships and wider brand presence within each store’s trading area. People Management and Development • Lead, coach and support Store Managers to deliver strong operational and commercial results., • Build capable, accountable and engaged store management teams., • Support recruitment activity where required, including advertising, interviewing, onboarding and induction., • Ensure effective training is delivered across stores and that managers and team members are developed in line with business needs., • Promote internal progression and support succession planning across the area., • Act as a mentor and escalation point for Store Managers and provide practical support in resolving day-to-day people challenges., • Work closely with HR where required on investigations, formal meetings, employee relations matters and performance concerns. Compliance and Standards • Ensure all assigned stores remain compliant with legal, regulatory and company requirements., • Manage and complete regulatory compliance applications where required, including business rates, extended hours and pavement licences., • Ensure stores maintain required records, checks and procedures relating to food safety, health and safety, security and operational compliance., • Drive compliance with audit requirements, including OER standards, HACCP, PRP, vehicle checks, accident reporting and any other internal or external compliance obligations., • Ensure working standards are maintained for CCTV, alarms, fire safety systems, uniform, administration and all required operational controls., • Lead and drive the resolution of maintenance issues across stores, ensuring timely action and minimal disruption to operations. Planning and Control • Monitor labour scheduling to ensure stores are appropriately resourced in line with forecasted sales and business needs., • Review rotas, staffing levels and labour usage to identify inefficiencies and improvement opportunities., • Support Store Managers with forecasting, planning and operational organisation to improve consistency and performance., • Monitor food ordering, stock accuracy, food transfers and inventory discipline to support cost control and minimise waste., • Ensure key business priorities, promotional activity and operational requirements are clearly communicated and executed across stores. Store Visits and Oversight The Area Manager is expected to maintain a regular presence across their stores and complete visits which may include: • Operational standards reviews, • Opening and closing checks, • Paperwork and admin reviews, • HACCP and compliance reviews, • Training observations and coaching, • Stock and inventory checks, • Rush period support, • Manager meetings and action planning, • Wellbeing and engagement check-ins All visits, findings and follow-up actions must be recorded in the appropriate company systems. Skills, Knowledge and Experience • Proven experience in a multi-site quick service restaurant and delivery management role., • Extensive knowledge and experience of third party delivery platforms., • Strong understanding of store operations, people management and performance improvement., • Experience managing KPIs, labour, costs and operational compliance., • Ability to lead, coach and influence managers and teams effectively., • Strong organisational skills with the ability to prioritise and manage multiple stores and issues at pace., • Commercially aware, with the ability to identify risks, inefficiencies and growth opportunities., • Confident using systems, reports and data to support decision-making., • Resilient, hands-on and solution-focused, with a willingness to support stores directly when required., • Strong communication skills and the ability to work cross-functionally with Head Office departments. Key Behaviours • Leads by example, • Holds high standards and drives accountability, • Acts with urgency and ownership, • Builds strong relationships with teams and stakeholders, • Supports change positively and drives continuous improvement, • Maintains professionalism, fairness and consistency General This job description sets out the main duties of the role and is not an exhaustive list. The postholder may be required to undertake other duties reasonably consistent with the level and nature of the position.

We are currently seeking a talented and motivated Sous Chef to join our busy Italian restaurant. This is an exciting opportunity for a passionate chef to play a key role in a fast-paced kitchen, working alongside a dedicated team to deliver high-quality, authentic dishes. As Sous Chef, you will support the Head Chef in the day-to-day running of the kitchen, help maintain high standards of food quality and hygiene, and assist in leading and motivating the team during busy service periods. Key Responsibilities: • Assist the Head Chef in managing daily kitchen operations, • Ensure consistent preparation and presentation of high-quality dishes, • Support, train, and motivate junior kitchen staff, • Maintain excellent food hygiene and health & safety standards, • Help with stock control, ordering, and minimising waste, • Step up and lead the kitchen in the Head Chef’s absence Key Requirements: • Proven experience as a Sous Chef or in a similar leadership role within a busy kitchen, • Strong leadership and organisational skills, • Ability to work calmly and efficiently under pressure, • A genuine passion for Italian cuisine and quality food, • High standards of cleanliness, consistency, and attention to detail, • A positive, team-focused attitude What We Offer: • Competitive pay of £15–£17 per hour, depending on experience, • Full-time position (approximately 40 hours per week), • A well-structured rota supporting a healthy work-life balance, • A friendly and supportive working environment, • Opportunity to develop your skills and grow within a well-established restaurant