Coventry
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures. • Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs., • Ensure an understanding of BT’s products and services to be able to effectively acquire customers and ensure that the customer’s needs are being appropriately met., • To drive outbound calls to acquire new customers in 0-49 customer segment., • Typically sell BT & EE’s standard products – across mobile, connectivity, and IP voice. May sell products across multiple towers to the same customer if required to meet their needs., • Develop successful, sustainable, and profitable relationships within the defined account base. Use strong communication and influencing skills to build relationships with key customer contacts and decision makers., • Following BT sales methodology and procedures to retain, develop and grow business such as; effective questioning to landscape accounts., • Thrive in a target driven, customer facing environment in order to achieve targets and KPIs. Targets may include; customer contact activity, pipeline health and SOV/ revenue growth., • Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR., • Identify both new business opportunities and growth opportunities within the account base., • Influence decision makers to make timely decisions that help us achieve the business outcomes. Essential • Confident and effective communicator – able to listen, influence, guide and convey messages articulately both written and verbally., • Comfortable using IT systems, databases and software packages – previous experience with data bases, data savvy, emails and UC such as Teams., • Customer service skills - awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions., • Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so., • Experience in a sales environment. Desirable • Track record of achieving / exceeding targets – motivated and driven by targets, able to focus on outcomes and organise workload to maximise these., • Sales experience is advantageous – although not essential, being willing to learn, driven and ambitious goes a long way. Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: • Access to an online private GP 24/7 for you and your immediate family, • Market-leading paid carers leave with up to 2 weeks off, • Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay, • Discounted EE and BT products, including mobile and broadband, • Market leading Pension scheme – 5% from you and 10% from us, • Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.