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Description Senior Service Desk Analyst Reports To: Incident Manager Location: Huntingdon UNLEASH YOUR POTENTIAL The Service Desk Analyst provides expert-level technical support as the primary escalation point for the First Line team, working proactively to ensure all SLAs are met and customer satisfaction remains high. Serving as a key partner to the Incident and Service Delivery Managers, you will be responsible for maintaining the integrity of all records within the ManageEngine ITSM system while bridging the gap between technical teams and non-technical stakeholders. By translating complex business requirements into technical solutions and collaborating closely with 2nd Line and external teams, you ensure a seamless, well-organised response to all incidents and service requests across the organisation. Key Responsibilities • To assist and support the incident manager, by proactively leading and motivating the Junior SDA’s ensuring that there is a culture of high performance, strong engagement and a commitment to continual improvement., • ITSM Architecture: Administer and optimize ServiceDesk Plus (SDP), including the design of complex Request Life Cycles (RLC) and visual workflows., • Oversee the full Incident & Request life cycle from initial capture through to closure in line with agreed service levels and ITIL best practise., • Assist with identifying any Major Incidents, communicating to the Incident Manager and liaising with external stake holders., • Help and mentor the Service Desk Analysts, through escalations and by sharing experience and knowledge., • Advanced Reporting: Develop custom dashboards and scheduled reports using Analytics Plus to track KPIs like SLA compliance and ticket trends., • Develop and suggest CSI to the Incident Manager. Technical Requirements • ManageEngine Mastery: Deep administrative experience with ServiceDesk Plus (Cloud or On-Premise), AD Manager Plus, and Endpoint Central., • Automation Logic: Proven ability to build IF/THEN conditions, Wait Nodes, and Approval Stages within the SDP Workflow Editor., • Active Directory: Expert knowledge of AD, including GPOs and group nested permissions., • Integration Skills: Experience using API Key/Authtokens to link ManageEngine products or connect to third-party apps (Slack, Jira, etc.). Qualifications & Soft Skills • Certifications: ITIL v4 Foundation and ideally a ManageEngine Certified Professional designation., • Communication: Ability to train junior staff on ManageEngine best practices and KB creation., • Ability to work well in a close team and liase with external stakeholders, • Good level of Written and verbal communication, • Ability to write in depth knowledge articles for different levels of users. Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. The foundations of our Leidos culture are our Values, Beliefs and Expectations by which we select, recognise and reward employees. They create the environment that drives us toward our mission. Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today! What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Flexi-TIme Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: _– we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. £34,800.00-£43,500.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit _. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at _. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at _. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the _. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Description Technical License Administrator Location: Huntingdon, UK UNLEASH YOUR POTENTIAL Licencing and renewals provide a crucial Role in Core services, ensuring that the licencing of applications and products is current, scaled appropriately and cost effective. The Leidos Technical Licence Manager will perform on system checks, access/ manage access to vendor portals, carry out audits and support Leidos IT Engineers in providing licences on the appropriate domain they are needed at a time that enables operational output is not interrupted. Provide Technical License Management Support: Have experience and knowledge of Vendor Licencing models, application of licenses to IT Systems and import/export procedures between disconnected IT Systems. Have strong knowledge and experience of Service Tooling; including ServiceDesk+, End Point Central, OpMan, ADMan, etc. Using the service tooling to identify under or over usage of applications and be able to translate this information to renew the required number of licenses at renewal points. Experience auditing information databases, partilcularly using excel. Have good understanding of license models and how these work in the different environments. Have a good understanding of and be able to apply new licenses at renewal points so that service is not impacted. Have good relationship skills to ensure both internal and external stakeholder engagement is maintained. Possess excellent communication skills; Have experience of producing and updating technical documentation to a high standard; Have knowledge of SD+ helpdesk based ticketing system; Have ITIL3 or ITIL 4 at the Foundation level or above. Key Duties SD+ Ticket resolutions- Utilising technical expertise to ensure licencing request raised on SD+ are closed to the satisfaction of the originator. Maintenance - Responsible for completing the and recording Periodic maintenance of the system Utilising Periodic Preventative Maintenance (PPM). Documentation - Maintain and create documentation of system configuration changes. As well as accurately recording work in SD+ Key Competencies: Communications. Verbal, written including technical documentation. Collaboration. Working with other SME, Users, Resolver groups to ensure efficiency. Adaptability and flexibility. Able to change focus under changing situations. Technical expertise. Ability to troubleshoot and fault rectification variety of issues. Attention to detail. Including written and work carried out. Customer service excellence. Teamwork. Build effective internal and external relationships. Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today! What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Flexi-TIme Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: _– we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. £34,800.00-£43,500.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit _. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at _. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at _. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the _. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Job Title: Class 2 Driver Reports to: Warehouse & Distribution Manager Depot: LWC Manchester Overview: To deliver products to customers within a specific area in a safe and friendly manner. Responsible for the care and upkeep of your designated vehicle. To provide excellent customer service standards to every customer. Main Duties: • The responsibility of preparing the vehicle by conducting operator maintenance, ensuring all products for delivery are correct and that they have been loaded onto the vehicle correctly and safely. • Responsible for completing delivery notes, return sheets, and collecting payments. • Maintain customer confidence by keeping information strictly confidential regarding premise security and operational information. • Responsible for checking the run sheets and routing. • To plan your route and requirements for the drop by studying the schedule and any requests by the customer that are on the delivery note. • Make customers aware of any stock shortages or problems with their delivery. • Responsible for returning all empty cases and gas bottles, and ensuring that they are correctly stored in the empties yard and unloaded in the correct manner. • Ensure that correct health and safety procedures are adhered to. • To complete all required checks and ensure that check sheets are passed to the distribution manager. • To look presentable in the correct LWC Drinks uniform at all times. Please note, this role will involve physical and manual handling activities. Knowledge and Experience: • Good safety practices and driving habits. • Possess the correct driving license required for the vehicle. • Good communication skills. • Excellent customer service skills. Additional Information: Rosters: 5 in 7 ( One weekend day ) Start times: Varying 08:00-09:00 LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However, we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,500 people, at 18 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester

Technical License Administrator / Tech Licence Support Location: Huntingdon, UK Licencing and renewals provide a crucial Role in Core services, ensuring that the licencing of applications and products is current, scaled appropriately and cost effective. The Leidos Technical Licence Manager will perform on system checks, access/ manage access to vendor portals, carry out audits and support Leidos IT Engineers in providing licences on the appropriate domain they are needed at a time that enables operational output is not interrupted. Provide Technical License Management Support: Have experience and knowledge of Vendor Licencing models, application of licenses to IT Systems and import/export procedures between disconnected IT Systems. Have strong knowledge and experience of Service Tooling; including ServiceDesk+, End Point Central, OpMan, ADMan, etc. Using the service tooling to identify under or over usage of applications and be able to translate this information to renew the required number of licenses at renewal points. Experience auditing information databases, partilcularly using excel. Have good understanding of license models and how these work in the different environments. Have a good understanding of and be able to apply new licenses at renewal points so that service is not impacted. Have good relationship skills to ensure both internal and external stakeholder engagement is maintained. Possess excellent communication skills; Have experience of producing and updating technical documentation to a high standard; Have knowledge of SD+ helpdesk based ticketing system; Have ITIL3 or ITIL 4 at the Foundation level or above. Key Duties SD+ Ticket resolutions • Utilising technical expertise to ensure licencing request raised on SD+ are closed to the satisfaction of the originator. Maintenance, • Responsible for completing the and recording Periodic maintenance of the system Utilising Periodic Preventative Maintenance (PPM). Documentation Maintain and create documentation of system configuration changes. As well as accurately recording work in SD+ Key Competencies: Communications . Verbal, written including technical documentation. Collaboration. Working with other SME, Users, Resolver groups to ensure efficiency. Adaptability and flexibility . Able to change focus under changing situations. Technical expertise . Ability to troubleshoot and fault rectification variety of issues. Attention to detail .Including written and work carried out. Customer service excellence. Teamwork. Build effective internal and external relationships. Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today! What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Flexi-TIme Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. TPBN1_UKTJ

Salary and Package £40,000 - £50,000 per annum depending on experience Pension Ongoing training and development Long-term progression opportunities Office-based role with occasional site visits Location - Near Huntingdon, Cambridgeshire Full-time, Permanent Position About the Company This long-established HVAC contractor has over 50 years of experience delivering ventilation, air conditioning, heating, and mechanical services across commercial and industrial sectors throughout the UK. The business provides full design, manufacture, installation, maintenance, and service solutions and has built long-standing relationships with clients across healthcare, manufacturing, education, retail, laboratories, and specialist environments. Why Join Them This Service & Maintenance Manager position comes at an important stage in the company’s growth as the business continues to expand and strengthen its service and maintenance division. The role offers the opportunity to take ownership of a developing department within a well-established and respected contractor. The business has a supportive and practical working culture, with experienced technical teams and long-standing client relationships already in place. This role would particularly suit someone with a strong HVAC background who is looking to move away from being fully tools-based and into a more operational and commercial management position. About the Role This Service & Maintenance Manager role will involve overseeing the day-to-day management of HVAC service and maintenance operations, including ventilation and air conditioning systems across commercial and industrial environments. The successful Service & Maintenance Manager will manage maintenance contracts from initial quotation and tender stage through to delivery, while supporting engineers, maintaining client relationships, and helping grow recurring service revenue. Responsibilities will include: • Managing HVAC service and maintenance contracts across multiple sites, • Pricing maintenance works, remedial projects, and service agreements, • Liaising with clients following installations to secure ongoing maintenance contracts, • Coordinating engineers, subcontractors, and service schedules, • Supporting and developing service engineers and technical staff, • Managing quotations, job costing, and commercial performance, • Conducting occasional site visits and client meetings, • Ensuring service delivery standards are maintained, • Supporting improvements across service operations and internal processes, • Working closely with project and installation teams during project handovers The role would suit someone with strong industry knowledge across ventilation, ductwork, and air conditioning systems who understands both the technical and commercial side of HVAC service operations. Previous experience in estimating, service coordination, contract management, or supervising engineers within an HVAC environment would be highly beneficial. Summary This is a strong opportunity for an experienced HVAC professional to step into a management role within a stable and growing contractor. The position offers long-term security, a varied workload, and the chance to play a key role in developing an expanding service and maintenance department within an established business. Contact Mark at Up Front Recruitment for more information

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If you require further information please contact FPMRecruitment@east-ayrshire. Please note:- PVG members' records are constantly updated with any new vetting information that arises. Any information that is disclosed on a PVG Scheme Record or Scheme Record Update, if relevant to the post being appl

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