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  • FM Operations Manager
    FM Operations Manager
    5 days ago
    £60000 yearly
    Full-time
    London

    Operations Manager Hybrid / Field Based | Full Time Reports to: Operations Director This is a fantastic opportunity for a hands-on Operations Manager who enjoys being close to the business, developing great leaders and making a real difference across multiple restaurants. At Franco Manca, great pizza starts with great people. For over 15 years we've been making slow-risen sourdough pizza the way it should be: simple ingredients, proper craft and restaurants that feel part of their neighbourhood. We're not an Operations team that manages from a distance. We're in our restaurants, working alongside our managers and supporting our teams every day. This role sits right at the heart of that. Why Franco Manca? We're proud of where we've come from and excited about where we're going. This is an opportunity to join a business with real heritage that's investing in its people, its restaurants and its future. You'll have the chance to shape the success of your area, work closely with senior leaders and make a genuine impact across the business. You'll also have the opportunity to continue developing your own career, getting involved in operational projects, new restaurant openings, leadership development and wider business initiatives as we continue to grow. We're looking for an Operations Manager to support and develop a group of restaurants, helping our Restaurant Managers and their teams deliver brilliant food, genuine hospitality and consistently great guest experiences. This is a hands-on role with plenty of variety and influence. One day you could be coaching a Restaurant Manager, the next you'll be reviewing business performance, supporting a new restaurant opening or working with the wider support teams to drive operational improvements across your area. If you enjoy developing people, balancing commercial thinking with great leadership and making a genuine difference in a fast-paced multi-site business, we'd love to hear from you. You'll love this role if • You enjoy being out in restaurants, working alongside your managers and supporting teams to succeed., • You get real satisfaction from developing leaders and helping people reach their potential., • You enjoy solving problems, making commercial decisions and continuously improving performance., • You want the opportunity to influence how our restaurants grow while working closely with senior leaders. What you'll be doing * Lead and support a group of restaurants, driving outstanding operational, financial and people performance. • Coach, develop and support Restaurant Managers to build confident, capable leadership teams., • Use commercial insight to improve sales, profitability, labour management, stock control and overall business performance., • Support recruitment, succession planning and talent development across your area., • Use operational data, guest feedback and business insight to identify trends and opportunities for improvement., • Champion Franco Manca's values while creating restaurants where both our teams and guests have a brilliant experience., • Work closely with the wider support teams to ensure our restaurants receive consistent, practical support as we continue to grow. We're looking for someone who * Has multi-site management experience within hospitality or another fast-paced customer-facing business. • Has a strong commercial mindset and understands how to drive sustainable business performance., • Is passionate about coaching Restaurant Managers and developing future leaders., • Builds trust quickly and leads with authenticity, energy and integrity., • Brings a practical, solutions-focused approach and enjoys being hands-on., • Is comfortable balancing commercial performance with people development., • Understands that great restaurants are built by great teams., • Wants to help shape the future of Franco Manca. Our values in this role * Welcome Everybody: You create inclusive restaurants where every team member feels valued, supported and able to do their best work. • Love Your Food: You champion exceptional quality, helping your teams take pride in every pizza that leaves the kitchen., • Keep It Moving: You make decisions with pace, solve problems practically and support your restaurants to perform consistently., • Put On a Great Show: You know that outstanding guest experiences start with engaged, well-led teams, and you help create restaurants people love to visit. What you'll get * Up to £60,000 per year • Annual discretionary bonus scheme, • 25 days holiday plus bank holidays, • Salary sacrifice schemes, including pension, Cycle to Work and EV Car Scheme, • Season Ticket Loan, • Medicash health cash plan, including dental, glasses, physiotherapy and more, • 24/7 virtual GP access, confidential counselling and advice on wellbeing, money, legal and personal matters, • Free pizzas and soft drinks on every shift, plus free sourdough bread to cook at home, • 50% staff discount when dining in any Franco Manca restaurant, • Cashback, online discounts, discounted shopping vouchers, gym and fitness discounts, cinema tickets, family days out and exclusive hospitality perks, • Annual social events, incentives and competitions, • Up to £500 employee referral scheme, subject to terms and conditions, • Development opportunities to support your growth and progression If this sounds like the kind of Operations Manager role where you could do your best work, we'd love to hear from you. Franco Manca is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all our people. We welcome applications from everyone and recruit based on skills, experience and potential. If you need any adjustments during the application or interview process, please let us know and we'll be happy to support you.

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  • FOH Supervisor | Monday to Friday
    FOH Supervisor | Monday to Friday
    25 days ago
    £14 hourly
    Full-time
    London

    FOH Supervisor | Monday to Friday with ocassional weekends | Rotational Shifts Location: The Salad Project - Tottenham Court Road (18 Tottenham Court Road, London, W1T 1BJ) We are The Salad Project, London’s answer to healthy food and a fresh outlook on how we live, feel and eat. Our founders Florian and James opened the doors to our first store in the summer of 2021. Today, we are a fifteen store operation, expanding across London. At The Salad Project, our passion goes beyond the quality of our food. We are equally committed to finding and nurturing our staff, so we are on the hunt for a front of house Supervisor, hungry for exciting kitchen experience. We’re looking for people committed to taking the next step in their career, keen to join a company whose growth trajectory opens up hundreds of inspiring development opportunities - and whose current team can’t wait for you to join the family. Role | FOH Supervisor • 40 hours per week, can do opening and closing shifts, • To work under our store managers, • To lead one service a day, • To help manage our team members, • To implement & improve service processes, • To monitor & implement hygiene best practices, • To help maintain our 5* hygiene rating Expectations | Efficiency, Communication, Energy • Ability to steady the ship and prevent issues before they happen, • Leadership and communication skills, • Positive energy and dedication to the team, • Strong ability to maintain a clean and hygienic environment, • Ensure service levels are maintained to the standards we expect, • Strong organisational skills, • Respectful and conscious when it comes to punctuality and scheduling Experience Requirements | 1 Year • Ideally, you will have 1 years’ experience managing a team in a fast-paced environment within the hospitality industry Compensation | £14 per hour • 30 days holiday package (including bank holidays), • £100 ‘Refer a Friend’ scheme, • Performance based bonus, • Free lunch/dinner from The Salad Project while on shift, • Team social events, • Opportunities for career progression as the business grows

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  • Gas Engineer
    Gas Engineer
    19 hours ago
    £22–£28 hourly
    Full-time
    Twickenham

    THE WORK We install, commission, service and fault-find domestic gas appliances, pipework and flue systems in some of the most valuable residential property in the country. Our clients are private homeowners, interior designers and architects, main contractors and property developers. Our projects range from listed and period townhouses and large private residences through to architect-led new builds, major refurbishment programmes and multi-unit developments. The work is technically demanding and highly visible, delivered alongside main contractors, consultants and specialist trades, to programme and to a standard that stands up to inspection. That is why our clients keep coming back, and it is the standard the successful candidate will be expected to hold. THE ROLE This is a hands-on gas engineering position with real technical ownership from the outset. Day to day it covers: • Installation and commissioning — first and second fix gas pipework; installation of appliances to manufacturers’ instructions and Gas Safe Regulations; balanced, open, fan-assisted and lined flue systems; tightness testing, combustion performance analysis and spillage testing; client handover and demonstration., • Servicing and diagnostics — planned servicing and annual safety checks; fault finding and rectification across a broad range of appliances and controls; warranty and remedial works with manufacturer technical support; correct handling of unsafe situations., • Survey and technical assessment — attending site surveys; reading and interpreting architectural, structural and M&E drawings; identifying service clashes and buildability issues before they reach site; assessing flue routing, ventilation, combustible distances and access., • Compliance and records — daily logs and job records on our digital platform; commissioning certificates, Gas Safe notifications and Building Regulations compliance; working within Part J and Part A, the Gas Safety (Installation and Use) Regulations and relevant British Standards., • Team and client — representing the business on site, working cleanly and professionally in occupied homes; clear coordination with operations, sales and subcontract trades; supporting and, in time, mentoring less experienced colleagues. WHAT YOU’LL NEED • Current Gas Safe registration with an in-date ACS CCN1 (Core Domestic Gas Safety)., • Practical experience of domestic gas installation, servicing or fault finding. Engineers from a heating or plumbing background looking to move into installation work are welcome to apply., • Full UK driving licence., • The ability to read and interpret technical drawings and manufacturers’ instructions accurately., • Strong diagnostic ability — able to work a fault through logically rather than by replacement., • Attention to detail, sound time management, and clear communication — verbally, in writing and digitally., • Honest, trustworthy and comfortable working unsupervised in clients’ homes., • Right to work in the United Kingdom. HELPFUL, BUT NOT ESSENTIAL • ACS HTR1 (gas fires and wall heaters). Training and certification will be funded for the right candidate., • Experience of gas works within residential construction or high-end refurbishment, or with European appliance manufacturers and their commissioning requirements., • CSCS card, working at height, asbestos awareness or first aid certification. THE PERSON The right candidate is ambitious and looking for a career rather than the next job. They want to be trusted with the whole job, not just their part of it, and are prepared to make a technical judgement on site and stand behind it. They work at pace without cutting corners, and stay interested in the technical detail long after the certificates are issued. In time, they want to lead a team — and will do the work required to earn it. WHY APPLY • A permanent, stable position with an established business — not agency or job-to-job work., • Fully funded training, certification and manufacturer accreditation, with time allowed for it., • A defined progression route from engineer to team leader, with pay reviewed at each milestone., • Fixed weekday hours. No weekends, no on-call, no callout rota., • A fully equipped company vehicle., • Varied, technically interesting work in properties most engineers never get to see inside, with direct access to senior management — a business small enough that good work is noticed and acted upon. TO APPLY Please apply with a current CV and a brief covering note. We are happy to speak informally with anyone who wants to understand the role first. We are an equal opportunities employer and appoint on merit alone.

    Immediate start!
    No experience
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  • Personal Assistant (PA)
    Personal Assistant (PA)
    21 hours ago
    £30000–£40000 yearly
    Full-time
    London

    Labour Base & Attache London is seeking an exceptional, highly organised and commercially minded Personal Assistant to the CEO to provide high-level executive, operational and personal support. This is a high-trust position suited to an experienced Executive Assistant who is comfortable operating in a fast-paced, entrepreneurial environment and acting as a key extension of the CEO. The successful candidate will be proactive, discreet, commercially aware and capable of managing multiple priorities with minimal supervision. The role will extend beyond traditional diary and administrative support. You will be closely involved in business operations, strategic projects, client and candidate relationships, recruitment activity, lifestyle management and day-to-day execution of the CEO's priorities. You will need excellent judgement, strong communication skills and the ability to anticipate what is required before being asked. Key Responsibilities Executive & Business Support • Act as a trusted right hand to the CEO, managing priorities and ensuring key actions are followed through., • Manage and coordinate the CEO's diary, meetings, appointments and commitments., • Prepare agendas, briefing notes, documents and presentations for meetings., • Attend meetings where appropriate, take accurate notes and ensure actions are followed up., • Manage confidential correspondence and communications on behalf of the CEO., • Coordinate internal and external stakeholders to ensure the CEO's priorities are delivered efficiently., • Monitor deadlines, commitments and outstanding actions across multiple areas of the business., • Help the CEO maintain structure, organisation and momentum across a busy schedule. Business Operations & Projects • Support the CEO with strategic and operational projects from conception through to completion., • Take ownership of specific projects and initiatives, coordinating stakeholders and ensuring deadlines are met., • Conduct research, prepare reports and collate information to support business decisions., • Assist with the implementation of new processes, systems and business initiatives., • Identify opportunities to improve efficiency and proactively resolve operational issues., • Work closely with internal teams to ensure projects and priorities remain on track., • Prepare regular updates on project progress, outstanding actions and key priorities. Client, Candidate & Relationship Management • Support the CEO in managing key client and business relationships., • Maintain a high standard of communication with clients, candidates, partners and other stakeholders., • Coordinate meetings, introductions, interviews and follow-up communications., • Assist with recruitment processes, including candidate coordination, interview scheduling and communication., • Maintain accurate records and ensure important relationship and recruitment information is organised and accessible., • Represent the CEO and the businesses professionally when communicating with external stakeholders., • Build strong working relationships across the wider network of clients, candidates and business contacts. Personal & Lifestyle Management • Manage a range of personal and lifestyle requirements for the CEO with complete discretion and professionalism., • Coordinate personal appointments, reservations, travel arrangements and events., • Arrange personal errands, purchases, deliveries and household or lifestyle requirements., • Research and organise restaurants, hotels, experiences, events and other personal arrangements., • Manage personal schedules alongside professional commitments., • Anticipate personal requirements and proactively resolve issues before they become a concern., • Be flexible when occasional out-of-hours support is required. Travel & Events • Organise domestic and international travel, including flights, accommodation, transfers and itineraries., • Coordinate business trips, meetings and events involving the CEO and key stakeholders., • Ensure all travel arrangements are seamless, well planned and appropriately documented., • Assist with the organisation of dinners, networking events, client meetings and other engagements. The Ideal Candidate We are looking for an experienced Executive Assistant or Personal Assistant who is accustomed to supporting a senior executive, founder, entrepreneur or CEO. You will be someone who: • Is exceptionally organised and able to manage competing priorities., • Is proactive and naturally anticipates the needs of the person they support., • Has excellent attention to detail without losing sight of the bigger picture., • Is commercially aware and interested in how a business operates., • Is confident dealing with senior clients, candidates and external stakeholders., • Can work independently and make sensible decisions without constant direction., • Is comfortable managing both professional and personal responsibilities., • Has excellent written and verbal communication skills., • Is discreet, trustworthy and understands the importance of confidentiality., • Is calm under pressure and able to operate effectively in a fast-moving environment., • Has a strong sense of ownership and takes pride in getting things done., • Is polished, personable and represents the CEO and company professionally. Essential Experience & Skills • Proven experience as an Executive Assistant, Personal Assistant, Chief of Staff Assistant or similar senior support role., • Experience supporting a CEO, founder, entrepreneur, senior executive or high-profile individual., • Strong diary, calendar and organisational management skills., • Experience coordinating complex projects and multiple stakeholders., • Excellent written and verbal communication., • Strong proficiency with Microsoft Office / Google Workspace and modern business technology., • Excellent research, organisation and problem-solving abilities., • Experience handling confidential and sensitive information., • Ability to manage both business and personal responsibilities with professionalism., • Strong relationship-management skills. Desirable • Experience within recruitment, professional services, hospitality, luxury, property or another client-focused environment., • Experience supporting an entrepreneurial or rapidly growing business., • Existing experience coordinating recruitment processes or candidate relationships., • Strong London knowledge and an established network of trusted suppliers, venues and services., • Experience with international travel and complex itineraries., • Full UK driving licence would be advantageous. What We Offer This is an opportunity to work directly alongside the CEO in a varied and highly trusted position with significant exposure to the commercial and operational side of the business. The successful candidate will have the opportunity to: • Work closely with senior leadership and gain broad commercial exposure., • Take ownership of meaningful business projects., • Develop strong relationships with clients, candidates and senior stakeholders., • Work within a dynamic and entrepreneurial environment., • Play a key role in supporting the continued growth of Labour Base & Attache London. Confidentiality & Discretion Given the nature of the position, the successful candidate will have access to confidential business, client, candidate and personal information. Absolute discretion, integrity and professionalism are essential. How to Apply If you are an experienced Executive Assistant or Personal Assistant who thrives in a fast-paced environment, enjoys taking ownership and is looking for a position where no two days are the same, we would like to hear from you. Please submit your CV along with a brief covering note outlining your relevant experience and why you would be well suited to supporting the CEO of Labour Base & Attache London.

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  • Central Operations Executive
    Central Operations Executive
    4 days ago
    £35000–£38000 yearly
    Full-time
    London

    Job Ref: HON1086 Branch: Head Office Location: Head Office, London (Central) Salary/Benefits: Up to £38,000 per annum + bonus Contract type: Permanent Hours: Full Time Hours per week: 45 Posted date: 24/07/2026 Closing date: 04/09/2026 Central Operations Executive Join the Honi Poke Team! At Honi Poke, we serve fresh, fast, feel-good food. Inspired by the bold flavours of Pacific Hawaiian cuisine, our vibrant poke bowls and sushi grab-and-go options bring sunshine to busy streets - but it's our people who make the real difference. We're looking for an energetic, hands-on Central Operations Executive to join our team as a flexible, field-based resource supporting the senior leadership team and stores across the business. You'll be the person we rely on to keep things running smoothly - whether that's maintaining our menus and platforms, helping launch a new site or menu, supporting events, or ensuring our operational standards stay consistently high across every location. What You'll Do Operational Support • Conduct site visits to support operational standards, compliance, and guest experience, • Support implementation of operational initiatives, product launches, and company projects, • Identify operational issues and escalate concerns appropriately, • Ensure consistent execution of company standards across all sites visited, • Assist site management teams during periods of absence, transition, or peak trading Administration & Coordination • Provide day-to-day administrative support to the Operations team, • Maintain operational documents, trackers, reports, and shared resources, • Track actions and follow up on outstanding tasks across departments, • Prepare reports, presentations, and operational updates, • Manage and maintain operational filing systems and databases Events & Project Support • Assist in the planning and delivery of company events, launches, training sessions, and store initiatives, • Support new site openings, relaunches, and promotional activities Guest, Catering & Communications • Manage operational inboxes and respond to enquiries professionally, • Support catering enquiries and event bookings where required, • Handle guest feedback and complaints, ensuring timely resolution and escalation, • Act as a professional representative of the business when communicating with guests, suppliers, and stakeholders Compliance & Standards • Support compliance with Health & Safety, Food Safety, and company policies, • Assist with audits, corrective actions, and operational reviews, • Ensure operational documentation and platforms remains accurate and up to date Who You Are You're organised, adaptable, and energised by variety - no two weeks in this role look the same. You bring positivity to every site you visit and take pride in maintaining high standards. Essential • Previous experience in an operations, administration, or hospitality support role, • Strong organisational and administrative skills, • Excellent communication and interpersonal abilities, • Ability to manage multiple priorities across different locations, • Proficiency in Microsoft Office and/or Google Workspace, • Happy to travel regularly across London and regional sites What We Offer • A salary of up to £38,000 per annum + bonus, • Enhanced holiday pay, rising with length of service, • Complimentary meals during your shifts, • Generous staff discount for you, your friends & family, • A fun, positive team culture with training and development opportunities, • Employee Assistance Programme for wellbeing support, • A clear pathway into management, we are growing and want you to grow with us too Ready to Join Us? Bring your energy, organisation, and passion to Honi Poke and help us deliver fresh, fast, feel-good food across every location. Apply today - we can't wait to welcome you to the team! That's the way we bowl!

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  • Sales - Events Coordinator
    Sales - Events Coordinator
    5 days ago
    Full-time
    London

    Imagine being at the centre of creating seamless and memorable events. From corporate meetings to special projects, you’ll be the first point of contact on the Meetings & Events floor, ensuring every detail runs smoothly and every guest feels supported. Each day is a chance to grow your skills, collaborate across teams, and contribute to the success of the hotel’s events. As Event Coordinator, you’ll help bring every event to life. What You Will Do In This Splendid Role You’ll bring energy, organisation, and a client-focused mindset to every enquiry and event. Here’s what you’ll be up to: • Coordinate and support events, ensuring every client request is met and every detail is managed efficiently, • Prepare and maintain event documentation, systems, and schedules to support smooth operations, • Liaise with clients, colleagues, and suppliers to ensure a seamless and memorable experience., • Support the Sales & Events Executive and wider team with administrative and commercial tasks, • Help maintain resources, track inventory, and ensure all event-related processes are accurate and up to date. What Makes You Splendid? We live by our values, and we’d love you to bring them to life every day: • Nimble - We’re looking for someone who thrives in a fast-paced, agile environment and isn’t afraid to take initiative., • Honest - You’ll be part of a team that believes in doing the right thing., • Brilliant - You bring energy, creativity, and a commitment to excellence., • Open - You’re someone who brings warmth to your work and helps create a welcoming environment for others. Bring your organisation, energy, and enthusiasm, and we’ll give you the platform to make every event a success and help the hotel shine. Benefits When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer: • Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments., • Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family., • Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels., • Life Assurance - peace of mind for you and your loved ones., • Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary., • Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available., • Pension - auto enrolment into the company pension scheme., • Learning & Development - opportunities available to progress your skills and career. About Hilton - London Bankside Located in Bankside, London’s cultural quarter, Hilton Bankside is a multi-award winning, next generation, design-led hotel. In 2024 it earned the prestigious Global Sustainable Tourism Council (GSTC) certification and is one of only two hotels to achieve this milestone in the UK for its dedication to environmental sustainability. The hotel also boasts a Vegan Suite approved by the Vegan Society. Splendid opened the hotel in 2015. It has 292 modern guest rooms, including 25 bespoke Suites and 2 bedrooms with in-room Peloton fitness experience, as well as an Executive Lounge, 11 flexible meeting rooms and leisure facilities including a fitness studio and indoor swimming pool. It is also the home to a 168-cover restaurant OXBO Bankside and specialist Gin Bar, The Distillery. The hotel boasts a state-of-the-art event space, including 11 flexible meeting suites. The stunning pillar free ballroom can accommodate up to 1,000 guests ideal for gala dinners, product launches, award ceremonies and conferences. Hilton Bankside’s dedication to providing innovative experiences for guests, combined with its commitment to sustainability, the local community and an exceptional team see guests and clients returning time and again

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  • D365 Test Manager
    D365 Test Manager
    22 days ago
    £80000–£90000 yearly
    Full-time
    Southall

    About the context The D365 Programme is a multi-year global transformation Programme in Finance & Operations implementing Microsoft Dynamics 365 across all regions. It aims to harmonise multiple regional ERPs existing globally, while respecting divisional operating models and business specificities. It will create a standardized, single global core ERP model, based on the SaaS Microsoft D365 F&O platform. AI and intelligent automation have become central pillars of the testing and quality strategy — enabling faster test preparation, more predictable execution, higher coverage, and significant cost optimisation across global and regional deployments. Your role We are seeking a forward-looking D365 Test Manager who will lead the Programme's global testing with a strong bias toward AI adoption, automation, and intelligent quality assurance. Although operating as a solo Test Manager, you will work closely with System Integrator (SI) partners who bring specialised automation capabilities, including AI-driven script generation, automated execution, and accelerator-based testing services. Your role is to ensure these partners deliver maximum value, quality, and efficiency — especially through automation that reduces manual effort and lowers testing cost. You will own the global testing framework, govern SAT and Regression Testing, and enable regions to execute SIT/UAT/OAT successfully — all while embedding AI into the testing lifecycle and continuously identifying opportunities for automation across scenarios, processes, and releases. The impact you can create AI & Automation Leadership (Top Objective) ▪ Establish an AI-first testing strategy for the Programme. ▪ Lead adoption of AI tools such as Lidana (automated script generation), Tosca (automated regression), and AI copilots within ADO. ▪ Identify automation opportunities across GCM and regional processes. ▪ Expand automation coverage to reduce manual testing cycles and cost. ▪ Integrate automated tests into CI/CD pipelines. ▪ Use AI analytics to predict risks and improve quality outcomes. Delivery Management (AI-Optimised Execution) ▪ Govern SAT and Global Regression Testing end-to-end. ▪ Align global teams and regions to AI-enhanced testing plans. ▪ Drive readiness across SAT → SIT → UAT → OAT → Go-Live. ▪ Use AI-augmented dashboards for visibility and forecasting. Partner Management – With an Automation-Focused Ecosystem ▪ Collaborate with SI partners who provide automation-led scripting and execution services. ▪ Ensure partners maximise AI accelerators and automation toolkits. ▪ Challenge estimates and validate automation opportunities.▪ Drive accountability for quality, automation throughput, and SLA adherence. Delivery Assurance & Quality Governance ▪ Maintain and evolve the global testing governance framework. ▪ Ensure AI-supported traceability and automated evidence. ▪ Monitor risks and defects with AI-generated insights. Testing Strategy & Global Governance (AI-Enabled) ▪ Own global testing strategy across all testing phases. ▪ Maintain AI-enhanced templates, playbooks, and ADO structures. ▪ Improve the framework using AI release insights. Regional Enablement – Regions Execute, You Govern & Guide ▪ Provide AI-supported guidance and readiness standards. ▪ Support regions during SIT/UAT/OAT and ensure adoption of automation where valuable. Regression Testing Ownership – AI-Powered Two-Layer Model ▪ Govern Global Regression (RT1) and support Regional Regression (RT2). ▪ Expand automated regression coverage. ▪ Use AI analytics to maintain and optimise the regression suite. Test Automation – Core Pillar of the Role ▪ Lead automation strategy and roadmap. ▪ Scale automated regression for Platform Updates and global releases. ▪ Integrate automated tests into pipelines. ▪ Increase automation coverage every release. Success criteria ▪ Test Strategy refined if necessary and deployed. ▪ Quality Gates enforced. ▪ Test Coverage => 100%. ▪ Defect Leakage => 0. Tools & ADO Excellence ▪ Improve ADO setup for planning, execution, and reporting. ▪ Use AI dashboards for predictive insights. ▪ Capture lessons learned through AI-driven analysis. Technical Skills ▪ Strong technical foundation in Microsoft Dynamics 365 Finance & Operations, with a deep understanding of multi-system ERP landscapes (iPaaS, Power Platform, regional integrations) and the ability to diagnose cross-system issues and dependencies. ▪ Expert-level proficiency in Azure DevOps (ADO) for end-to-end test governance: planning, execution tracking, defect lifecycle, analytics, and release readiness.▪ Advanced AI-enabled and automation-driven testing capabilities, including: Lidana for AI- accelerated script generation and scenario optimisation; Tosca (or equivalent) for automated end-to-end and regression testing, especially for Platform Updates and repeatable global processes. ▪ Proven ability to scale test automation, integrate automated suites into CI/CD pipelines, and apply AI insights to improve coverage and efficiency. ▪ Familiarity with Azure cloud services, modern integration patterns (API-based, event-driven, middleware orchestration), and cloud-native monitoring models. ▪ Strong delivery discipline using Smartsheet, MS Project, or equivalent tools for managing timelines, dependencies, and multi-team coordination. ▪ Experience working with global stakeholders, SMEs, product teams and partnering with top- tier SIs (Avanade, Capgemini, PwC, HSO). What you will bring ▪ 10+ years of ERP testing leadership in large, global, multi-region programmes (ideally D365 F&O), with strong command of SAT, SIT, UAT, OAT and Regression cycles. ▪ Extensive experience overseeing testing in highly integrated environments and driving risk management, dependency control, and issue resolution. ▪ A strong automation background, with hands-on experience using Lidana (or similar test scripting tools) and Tosca (or equivalent test execution tools) to accelerate test preparation, expand automation coverage, and validate Platform Updates. ▪ Demonstrated ability to embed automated tests into CI/CD, scale automation release-over- release, and foster an efficiency-focused testing culture. ▪ Strong communication, stakeholder management, and organisational skills, able to lead multiple testing cycles in fast-paced global environments. ▪ A continuous-improvement and analytical mindset, with focus on AI adoption, automation expansion, and quality-driven delivery. ▪ Professional certifications such as Prince2 Practitioner or PMP, with fluency in English (French is an advantage).

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