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  • Group Operations Manager
    Group Operations Manager
    2 days ago
    Full-time
    London

    GROUP OPERATIONS MANAGER – LONDON HQ As Group Operations Manager, you will play a pivotal role in shaping and executing the operational strategy across a diverse portfolio of properties. You will lead initiatives that drive commercial performance, elevate guest experience, and embed operational excellence at scale. Acting as a strategic partner to senior leadership and cross-functional teams, you will ensure that operations are agile, brand-aligned, and future-ready. The position is based full-time at our London Bridge Head Office, with occasional property visits. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Operational Strategy & Excellence Lead the design and implementation of scalable operational frameworks, SOPs, and policies that drive efficiency, profitability, and service excellence. Continuously benchmark operational standards against industry best practices, ensuring innovation and relevance. Develop and maintain a centralised knowledge base for property teams, enabling consistent execution and rapid onboarding. Supplier & Contract Management Own group-level supplier relationships, ensuring performance against SLAs and commercial targets. Lead strategic sourcing and tendering processes to optimise cost and quality. Monitor market trends to mitigate risk and leverage opportunities for cost control and value creation. Ability to navigate and negotiate contracts. Revenue Growth & Commercial Impact Drive non-room revenue (NRR) initiatives in collaboration with GMs, identifying new monetisation opportunities across the guest journey. Partner with Finance and Revenue teams to enhance profitability through data-driven decision-making, budgeting, and forecasting. Lead cost optimisation programmes without compromising brand or service standards. Guest Experience & Brand Integrity Champion a guest-first culture, embedding brand values and service ethos across all touchpoints. Oversee brand audits and quality assurance programmes, ensuring consistency and excellence across the portfolio. Deliver actionable insights to improve guest satisfaction and investor value. Cross-Functional Leadership Act as a strategic liaison between Operations and functions including Marketing, HR, IT, and Development. Lead operational input into digital transformation, ESG initiatives, and systems implementation. Influence cross-departmental projects to ensure operational feasibility and long-term scalability. Stakeholder & Ownership Relations Serve as the primary operational contact for ownership groups, delivering transparent, data-led reporting and strategic updates. Align property-level goals with broader business objectives through collaboration with corporate teams. Naturally this is not intended as an exhaustive list of duties. Other duties as reasonably required will form part of this job description. THE FIRE YOU CARRY Bachelor’s degree in Hospitality, Business Administration, or related field (or equivalent experience). Advanced certifications in operations, project management, or leadership are advantageous. YOUR PROVEN TRACK Minimum 5 years’ experience in hospitality operations. Proven track record of delivering profit enhancing results and operational transformation. Strong commercial acumen and experience managing budgets, KPIs, and supplier contracts. Exceptional communication, stakeholder management, and strategic thinking skills. Comfortable working in a fast-paced, high-growth environment with regular travel. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

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  • Technical & Production Development Manager – French Pâtisserie
    Technical & Production Development Manager – French Pâtisserie
    24 days ago
    Full-time
    Archway, London

    Technical & Production Development Manager – French Pâtisserie About Belle Époque Pâtisserie Belle Époque Pâtisserie is an artisan pâtisserie specialising in authentic French pastries, viennoiserie, cakes and desserts. We supply our own retail shops alongside a growing portfolio of wholesale customers. As our business continues to expand, we are looking for an experienced Technical & Production Development Manager to lead food safety, quality assurance, production improvement and new product development. This is an exciting opportunity for a professional who combines strong technical expertise with a genuine passion for French pâtisserie. You could be an experienced Technical Manager from a premium bakery or food manufacturing background, or an Executive Pastry Chef with substantial technical, commercial and production management experience. The Opportunity Working closely with the Directors and production team, you will play a key role in shaping the next stage of our growth. Your priorities will include leading the business towards SALSA accreditation, strengthening our food safety and quality systems, developing innovative products and improving the efficiency of our production kitchen. You will also lead a practical programme of kitchen modernisation, reviewing equipment, layout and workflows to improve productivity, reduce waste and minimise downtime without compromising the craftsmanship and quality of our products. This is a hands-on leadership role offering genuine scope to influence technical standards, production operations and product innovation. Key Responsibilities Technical, Quality & Food Safety • Lead the business towards successful SALSA accreditation., • Develop, implement and maintain a robust Quality Management System., • Take ownership of HACCP, food safety, quality assurance and allergen management., • Ensure compliance with UK food legislation, customer requirements and relevant industry standards., • Manage supplier approval, product specifications, traceability and technical documentation., • Coordinate internal audits, customer audits and external inspections., • Manage customer technical enquiries, questionnaires and compliance requirements., • Monitor quality performance and drive continuous improvement across production and retail operations. Production Improvement & Kitchen Development • Assess existing kitchen equipment, identifying machinery requiring repair, replacement or upgrading., • Develop a phased equipment investment and kitchen improvement plan with the Directors, including cost comparisons, expected benefits and implementation timescales., • Review kitchen layout, storage, production flow and workspace organisation to eliminate bottlenecks and improve efficiency., • Improve production planning, batch sizes, preparation processes and shift handovers., • Reduce waste, unnecessary handling, production delays and equipment downtime., • Coordinate equipment installation, servicing and preventative maintenance with suppliers and qualified contractors., • Introduce clear standard operating procedures and ensure the team is trained in updated processes and equipment use., • Monitor production output, labour efficiency, waste and downtime while maintaining the highest standards of food safety and product quality. New Product Development • Lead new product development from initial concept through trials, costing, production testing and commercial launch., • Develop and scale recipes that are commercially viable while retaining authentic French pâtisserie standards., • Work closely with pastry chefs and production teams to improve recipes, consistency, presentation and shelf life., • Ensure product specifications, nutritional information, allergen declarations and supporting documentation are accurate., • Support the development of products for retail, wholesale and new commercial opportunities., • Provide technical guidance to wholesale customers and support the successful launch of new products. About You You will be a practical, organised and commercially minded professional who can confidently move between technical compliance, production management and product development. You will understand both the science and discipline of food manufacturing and the craftsmanship required to produce exceptional French pâtisserie. Essential experience and skills: • Proven experience as a Technical Manager, Technical & Quality Manager or Senior Technical professional within bakery, pâtisserie or food manufacturing., • Strong working knowledge of SALSA, BRCGS or equivalent food safety standards., • Excellent understanding of HACCP, food legislation, allergen controls and quality management systems., • Experience preparing for audits and managing customer technical requirements., • A genuine understanding of artisan French pâtisserie, viennoiserie and premium bakery production., • Experience developing, testing and scaling bakery or pâtisserie products for commercial production., • Demonstrable experience improving production efficiency, equipment utilisation, kitchen layout and operational workflows., • Strong project management, organisational and problem-solving skills., • A hands-on leadership style, with the ability to work effectively with pastry chefs, production teams, suppliers and senior management., • Excellent communication skills and the ability to introduce improvements while gaining the team's support. Desirable Qualifications & Experience • Previous experience successfully achieving SALSA accreditation., • A degree or relevant qualification in Food Science, Food Technology or an equivalent discipline., • Advanced HACCP training or qualification., • Experience supplying premium retail, hospitality and wholesale customers., • Professional pastry qualifications or substantial experience in high-end French pâtisserie. Why Join Belle Époque Pâtisserie? At Belle Époque Pâtisserie, we combine traditional French craftsmanship with modern production standards and ambitious plans for growth. Joining us means having the opportunity to: • Make a meaningful impact on the future of an expanding artisan pâtisserie business., • Lead the development of our technical systems and food safety culture., • Modernise production facilities and introduce practical, measurable improvements., • Influence product innovation and bring new pâtisserie creations to market., • Work directly with the Directors and collaborate with a passionate pastry and production team., • Help build the operational foundations needed to support our growing wholesale business. This is more than a technical compliance role. It is an opportunity to combine expertise in food safety, production development and French pâtisserie to help a growing business reach its full potential. How to Apply If you have the technical expertise, production experience and passion for exceptional French pâtisserie to make a difference, we would love to hear from you. Please submit your CV and a brief covering letter outlining your relevant experience and what you could bring to Belle Époque Pâtisserie. Location: London, N5 Job Type: Full-time Salary: Competitive, dependent on experience

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  • Interim Hotel Procurement Specialist
    Interim Hotel Procurement Specialist
    3 days ago
    Full-time
    London

    INTERIM HOTEL PROCUREMENT SPECIALIST – LONDON HQ The Interim Hotel Procurement Specialist is responsible for leading the procurement function across the hotel portfolio, ensuring the business secures the right products, services, and supplier partnerships to deliver exceptional guest experiences while achieving commercial value. This role requires a commercially minded procurement professional with hospitality experience, strong negotiation skills, and the ability to drive cost efficiencies without compromising quality or brand standards. As an interim appointment, you will provide immediate expertise, review current procurement practices, identify opportunities for improvement, and support operational teams through a period of change and business transformation. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Lead procurement across the hotel portfolio, delivering commercial value while supporting operational excellence. Develop and implement sourcing strategies across key spend categories, driving cost efficiencies without compromising quality or brand standards. Build and manage strong supplier relationships, negotiate contracts, monitor performance, and mitigate supply chain risks. Partner with hotel operations to support day-to-day purchasing, property openings, refurbishments, and capital projects. Analyse spend, identify savings opportunities, and support budgeting, forecasting, and procurement reporting. Ensure purchasing activities comply with company policies, legal requirements, and sustainable procurement practices. Work collaboratively with Operations, Finance, Food & Beverage, Development, and Property teams to deliver procurement initiatives and continuous improvement across the business. THE FIRE YOU CARRY A proactive, can-do attitude with the confidence to take ownership and drive results. An entrepreneurial mindset with the ability to identify opportunities, challenge thinking, and create solutions. The ability to thrive in a fast-paced, ever-changing environment. Proven procurement experience within hospitality, hotels, serviced apartments, or a multi-site operational environment. A successful track record of developing procurement strategies that deliver commercial value, cost savings, and operational efficiencies. Demonstrated success in supplier negotiations, contract management, and strategic sourcing across multiple spend categories. Strong knowledge of hospitality procurement, including Food & Beverage, Rooms, Housekeeping, Engineering, IT, and Operational Supplies. Experience partnering with operational teams and managing multiple stakeholders across a complex, fast-paced business. The ability to analyse spend, identify opportunities, and implement continuous improvements that enhance performance and value. A commercial mindset with the drive to maximise opportunities and deliver meaningful impact. YOUR PROVEN TRACK Excellent commercial acumen with strong analytical and problem-solving skills. Outstanding negotiation, communication, and relationship-building abilities. Highly organised with strong project management skills and the ability to manage competing priorities. Experience using procurement systems, purchasing platforms, and Microsoft Office applications. Strong understanding of hospitality supply chains, supplier markets, and industry trends. The ability to work independently, adapt quickly, and deliver results in an interim role. A collaborative approach with the confidence to influence stakeholders at all levels. A passion for continuous improvement and delivering exceptional outcomes. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

    No experience
    Easy apply
  • Marketing and Commercial Manager
    Marketing and Commercial Manager
    2 months ago
    £40000–£55000 yearly
    Full-time
    London

    Date posted: September 23, 2026 Pay: £40,000.00-£55,000.00 per year Job description: Job Overview We are seeking a dynamic and strategic Marketing and Commercial Manager to lead our marketing initiatives and drive business growth. In this pivotal role, you will develop and implement innovative marketing strategies, oversee commercial activities, and foster strong relationships with business partners. Your leadership will ensure the alignment of marketing efforts with organizational goals, enhancing brand visibility and market share. This position offers an exciting opportunity to influence the company's trajectory through expert project management, analysis, and communication skills. If you thrive in a fast-paced environment and are passionate about delivering impactful marketing solutions, we want to hear from you! Duties • Develop comprehensive marketing strategies tailored to target B2B (business-to-business) clients, ensuring alignment with overall business objectives, • Lead cross-functional teams to execute marketing campaigns using tools like Microsoft Office and Microsoft PowerPoint for planning and presentations, • Manage commercial activities, including negotiations, contract management, and partnership development to maximize revenue streams, • Conduct market analysis to identify trends, customer needs, and competitive positioning, utilizing analysis skills and IT tools for data-driven decision making, • Oversee project management processes to ensure timely delivery of marketing initiatives while maintaining high standards of quality and efficiency, • Communicate effectively with internal teams and external stakeholders through clear, persuasive communication skills, • Monitor campaign performance metrics and prepare detailed reports using Microsoft Excel to inform strategic adjustments Experience • Proven experience in marketing management with a focus on B2B markets or corporate clients, • Strong project management background with demonstrated ability to lead multiple initiatives simultaneously, • Excellent analysis skills supported by proficiency in Microsoft Excel and other IT tools for data interpretation and reporting, • Leadership experience with the ability to motivate teams, foster collaboration, and drive results, • Exceptional communication skills in English, both written and verbal, for effective stakeholder engagement, • Familiarity with marketing principles, strategies, and digital tools essential for success in this role, • Strong organizational skills with effective time management to prioritize tasks efficiently Join us as a Marketing and Commercial Manager where your expertise will shape our growth trajectory! We value energetic professionals who are eager to make an impact through innovative marketing strategies combined with sharp analysis and leadership. This paid position offers a platform for your talents to flourish within a vibrant organization committed to excellence. Work Location: In person

    No experience
    Easy apply
  • Marketing Manager
    Marketing Manager
    2 months ago
    £32000–£51000 yearly
    Full-time
    London

    About the Company Best Recruitment Agency Ltd is a UK-based student recruitment and education consultancy. The company supports prospective students with education-related enquiries, application processes and recruitment activity and develops relationships with universities, colleges and other education-sector organisations. Job Purpose The Marketing Manager will develop and implement the company's UK and international student recruitment marketing strategy, manage campaign and lead-generation activity, monitor performance and coordinate creative output supporting education recruitment activities. Main Duties and Responsibilities · Develop and implement UK and international student recruitment marketing strategy. · Research target student markets, competitors and recruitment trends. · Plan integrated digital, social-media and offline campaigns and establish KPIs. · Manage agreed marketing budgets and lead-generation strategy. · Monitor enquiries, leads, conversion data and campaign performance. · Prepare management reports and recommendations. · Develop brand positioning and coordinate the Graphic & Multimedia Designer's campaign output. · Coordinate marketing activity relating to education providers, recruitment events and international markets. Qualifications, Skills and Experience Applicants should have substantial relevant marketing experience; digital marketing, advertising and lead-generation knowledge; market research and analytical capability; commercial awareness; and communication, leadership and project-management skills. A relevant degree or equivalent professional experience is desirable.

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  • Business Analyst – Finance and Process
    Business Analyst – Finance and Process
    8 hours ago
    £38000–£42000 yearly
    Full-time
    Erith

    Job description Company: Liya Technologies Ltd Location: London – Hybrid Salary: £38,000–£42,000 per year, depending on experience Contract: Permanent, full time – 37.5 hours per week Reports to: Managing Director Liya Technologies is looking for an analytical and commercially minded Business Analyst to improve business processes, support IT services and testing projects, and strengthen financial reporting and controls. Working with clients, delivery teams and senior management, you will turn requirements and data into practical improvements in quality, efficiency and profitability. Approximately 70% of the role will focus on business and process analysis, with 30% dedicated to finance processes. Key responsibilities • Gather and document business requirements, specifications and acceptance criteria., • Map existing and proposed processes, identifying gaps, risks and opportunities for improvement., • Develop dashboards and KPIs to monitor delivery, quality and business performance., • Analyse testing results, defect trends and root causes, recommending corrective actions., • Support project planning, risk management and implementation readiness., • Research client sectors, competitors and technology options to support proposals and service development., • Analyse project costs, margins and client profitability., • Review billing, procurement and reconciliation processes, recommending stronger controls., • Support budgeting, forecasting and the preparation of management reports and business cases. What we’re looking for • A degree in business, finance or a quantitative subject, or equivalent relevant experience., • Demonstrable experience in business analysis, process improvement or performance reporting., • Strong KPI, variance and root-cause analysis skills., • Experience in financial analysis and reconciliation., • Advanced Excel skills and the ability to turn complex data into clear recommendations., • Strong written communication and stakeholder management skills. Desirable skills • A postgraduate qualification in finance or a related subject., • Python for data analysis., • Familiarity with Agile delivery, Jira and Confluence., • Knowledge of ERP systems such as SAP., • Experience in IT services, quality assurance, testing or implementation projects. How to apply Apply with your CV and a brief statement explaining how your experience matches the role

    Immediate start!
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  • Business Development Manager
    Business Development Manager
    3 days ago
    £50000–£56000 yearly
    Full-time
    London

    Tenergy ICON Living is a full-service estate and lettings agency with dedicated service to all our clients in the UK. We offer outstanding coverage and service throughout Central London, the West End, the City of London, and beyond. With several years of experience in providing advisory and consultancy services to property developers and investors in the London property market, we have built a wealth of knowledge in residential sales, lettings, property management, and investment. ICON provides a comprehensive property portfolio management service from acquisition and refurbishment through letting and management to disposal. We are now seeking a professional Business Development Manager to strengthen our brand visibility and communication presence. Key Responsibilities: • Develop and implement business development strategies to drive company growth and expand its presence in the UK property market., • Identify and pursue new business opportunities across residential sales, lettings and property management., • Build and maintain strong relationships with property investors, developers, landlords and strategic partners., • Conduct market research, analyse industry trends and identify potential clients and new business opportunities., • Support the recruitment, selection and development of team members to support the company’s business growth. Skills & requirements: • Previous or similar experience in business development, business management, marketing, or a related field ;, • Excellent negotitaion and stakeholder management multiple tasks;, • Ability to work independently and manage multiple projects simultaneously;, • Be fluent in Mandarin and English;, • Proficient in Microsoft Office (Excel, PowerPoint, Word);, • A proactive, entrepreneurial mindset with strong problem-solving skills The closing date for receipt of the application is 23/11/2026.

    Immediate start!
    No experience
    Easy apply
  • Store Manager
    Store Manager
    7 days ago
    £37500 yearly
    Full-time
    London

    Store Manager £37,500 per year We are The Salad Project, one of the fastest-growing and popular healthy food chains in London, disrupting the quick-service restaurant scene with our bold approach to fresh salads. Founded in 2021 by Florian and James, we’ve grown to twelve stores and are on a mission to redefine how we live, feel, and eat.This growth has been recognised with numerous awards, including UberEats Restaurant of the Year, the Scalable Concept Award, and recognition as the 12th fastest-growing company in the UK. We are currently on the hunt for exceptional managers to join our team. We’re looking for people committed to taking the next step in their career, keen to join a company whose growth trajectory opens up hundreds of inspiring development opportunities - and whose current team can’t wait for you to join the family. Role | Restaurant Manager • 45 hours per week, • To lead a team of 30-40 members of staff in total, • To delegate certain tasks to your supervisors to ensure standards are maintained during all opening hours, • To help manage our team members' morale and happiness at work while guiding their career development, • To implement & improve service processes while constantly looking out for ways to improve the way we operate, • To monitor & implement hygiene best practices in and out of service in order to maintain our 5* hygiene rating, • Ensure and enforce the use of current systems to operate The Salad Project, • Assist in hiring and developing our staff to suit the needs of the store and the business, • To maintain control over the P&L of the restaurant, • To report any issues or wins to the management team, • To celebrate the staff wins, • To ensure proper maintenance of the store, • And most importantly, to ensure The Salad Project continues to offer great customer service, great operational service and great tasting, healthy food Expectations | Efficiency, Communication, Energy • Strong proficiency in organising a large team, • Ability to lead from the front while looking out for issues throughout the day, • Ability to steady the ship and prevent issues before they happen, • Communication skills, knowing when to use a firm hand or a softer approach, • Positive energy and dedication to the team, • Strong ability to maintain a clean and hygienic environment Experience Requirements | 2 Years • Ideally, you will have 2 years’ experience managing a team in a fast-paced environment within the hospitality industry, • Ability to commit full time, • A desire to make a career in hospitality. Let’s grow together! Compensation | £35,000 per year | £37,500 per year • 30 days holiday package (Including bank holidays), • Performance based bonus, • Cycle to work scheme, • £100 ‘Refer a Friend’ scheme, • Enhanced parental leave package, • Enhanced sick day package, • Free lunch/dinner from The Salad Project while on shift, • Team social events

    Immediate start!
    No experience
    Easy apply
  • Management Consultant
    Management Consultant
    10 days ago
    £35000–£50000 yearly
    Full-time
    Wembley Park, Wembley

    About Us HERFLAT LTD provides professional business and management consultancy services, helping businesses improve operational efficiency, develop growth strategies, optimise business models and enhance customer value. We are seeking a motivated and analytical Management Consultant to join our team. Key Responsibilities • Analyse clients’ business operations, organisational structures and management processes to identify areas for improvement., • Develop business strategies, operational improvement plans and growth recommendations., • Conduct market research, competitor analysis and business performance assessments., • Advise clients on business model innovation, customer engagement and market positioning., • Support the implementation of management strategies and business improvement projects., • Prepare business reports, strategic proposals and presentations for clients., • Work closely with clients and stakeholders to understand business requirements and deliver practical solutions., • Monitor project progress and evaluate the effectiveness of implemented recommendations. Requirements • Degree in Business Management, Business Administration, Economics or a related field, or equivalent professional experience., • Previous experience in management consulting, business analysis or business operations is preferred., • Strong analytical, problem-solving and strategic planning skills., • Excellent written and verbal communication skills., • Ability to manage multiple projects and work independently., • Proficiency in Microsoft Office, particularly Excel and PowerPoint., • Strong organisational skills and attention to detail., • Chinese language skills are an advantage, but not essential. How to Apply Please submit your CV and a brief cover letter outlining your relevant experience. Company Website: https://www.herflat.co.uk/

    Immediate start!
    No experience
    Easy apply
  • Restaurant Manager (Turkish and English Speaker)
    Restaurant Manager (Turkish and English Speaker)
    1 month ago
    Full-time
    London

    Restaurant Manager – Professional Job Description (2026 Standard) A Restaurant Manager oversees all daily operations of a dining establishment, ensuring smooth service, strong team performance, financial control, and exceptional guest experience. The role blends people management, customer service, food safety compliance, and operational leadership. Role Purpose To lead and manage the restaurant’s front‑of‑house and back‑of‑house operations, maintain high service and food quality standards, ensure compliance with health and safety regulations, and drive revenue, profitability, and team performance. Key Responsibilities Daily Operations Management • Oversee opening and closing procedures, ensuring all areas meet cleanliness and readiness standards., • Manage floor operations during service, coordinating with kitchen on pacing and table flow., • Monitor inventory levels, order supplies, and maintain product availability., • Ensure compliance with food safety, hygiene, HACCP, and allergen procedures., • Maintain safe working conditions and address equipment issues promptly. Staff Management & Leadership • Recruit, interview, hire, and onboard staff across FOH and BOH., • Create staff schedules and manage labour costs in line with projected revenue., • Train, coach, and develop team members; set performance expectations and manage underperformance., • Build a positive, supportive team culture and lead by example. Customer Service & Guest Experience • Ensure consistent, high‑quality service standards., • Address customer complaints promptly and professionally, resolving root causes., • Monitor online reviews and guest feedback to improve satisfaction. Financial & Business Management • Monitor sales performance, analyse KPIs, and prepare operational reports., • Manage food and beverage costs, portion control, and waste reduction., • Implement strategies to improve sales and address adverse trends., • Negotiate with suppliers and maintain strong vendor relationships. Menu, Marketing & Brand Standards • Collaborate with kitchen leadership on menu development, specials, and seasonal items., • Support marketing and promotional activities to increase footfall and revenue., • Uphold company policies, brand standards, and operational consistency. Skills & Qualifications • Strong leadership, communication, and conflict‑resolution skills., • Proven experience in hospitality or food‑service management., • Excellent organisational and multitasking abilities., • Knowledge of food safety regulations and health & safety compliance., • Financial literacy: budgeting, cost control, KPI analysis., • Ability to work under pressure and manage fast‑paced service environments. Optional Add‑Ons (If You Need Them) I can also prepare: • A job advert version, • A Rotaready‑friendly job title, • A contract wording section, • Interview questions for hiring managers, • Performance evaluation criteria

    No experience
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  • Operations Assistant
    Operations Assistant
    2 months ago
    Full-time
    London

    About Bayuti & Crowdtolive We’re building the future of Islamic finance. Bayuti and Crowdtolive are making homeownership and investing more accessible, transparent and aligned with Islamic principles. We’re a fast-moving fintech, and we’re looking for people who want to be part of building something meaningful: not just maintaining the status quo. The Role We’re looking for an unpaid Operations Assistant Intern to join our growing Operations team and help keep the business moving. This is a hands-on role for someone who is organised, curious, commercially minded and naturally gets things done. You’ll work across operations, customers, sales, compliance, marketing and product, making sure processes run smoothly, information is accurate and nothing falls through the cracks. You’ll be someone who sees a problem and thinks “I’ll sort it”. What you'll be doing • Support the day-to-day running of our operational processes and workflows, • Help manage customer and investor journeys from application through to completion, • Keep systems, records and operational data accurate and up to date, • Coordinate with Sales, Marketing, Product, Compliance and Finance to move cases forward, • Monitor outstanding actions and follow up with the right people to keep things moving, • Support customer and investor queries and ensure they receive timely, high-quality responses, • Identify process gaps, inefficiencies and recurring issues — and help fix them, • Prepare reports, trackers and operational updates for the wider team, • Support onboarding, documentation and administrative processes, • Help implement new tools, processes and ways of working as we scale, • Take ownership of ad-hoc operational projects and get them over the line What we're looking for You don't need years of experience. You need the right mindset. We're looking for someone who is: • Highly organised and detail-oriented, • A strong communicator who is comfortable working across teams, • Proactive, you don't wait to be told what to do, • Naturally curious and keen to understand how things work, • Comfortable working in a fast-moving startup environment, • Confident using systems, spreadsheets and technology, • Commercially aware and customer-focused, • Comfortable managing multiple priorities at once, • A problem solver who looks for solutions rather than excuses, • Reliable, accountable and willing to roll up their sleeves Experience in fintech, financial services, property, operations or customer-facing environments is a plus, but not essential. Why you'll love it here This isn't a role where you'll be stuck doing the same thing every day. We're growing quickly, which means you'll have the opportunity to learn, take ownership and make a real impact. You'll work closely with different teams, get exposure to how a fintech operates end-to-end and have a real voice in improving the way we work. If you like moving fast, solving problems and getting things done, you'll fit right in. We are open to both part time and full time candidates. Ready to build something different? If you're organised, curious, energetic and want to be part of a company that's changing the way people think about homeownership and investing, we'd love to hear from you.

    Immediate start!
    No experience
    Easy apply
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