Trabajos leadership coach en South CroydonCrear alertas

Customer Service Team Leader | Online Healthcare Provider £35,000 p.a Croydon, London Full time Permanent Are you a customer service professional with experience working in the healthcare sector? Do you have a proven track record of driving agent performance within a contact centre environment? Compass Associates are proud to be working with a highly reputable fast-growing online healthcare provider delivering safe, regulated healthcare solutions to patients across Europe and beyond. As they continue to scale into new markets, the customer service function is expanding to support increased demand and as a result, they are now looking for a Customer Service Team Leader to join the team. The successful applicant will help lead, coach and support the international customer service team whilst ensuring the business continue to meet the highest standards of healthcare regulation and patient care as they continue to grow and expand across the globe. Responsibilities: • Monitor daily agent productivity and performance against KPIs (calls, chats, emails, abandonment rates, response times), • Conduct quality assessments and ensure adherence to Care Quality Commission (CQC) and healthcare regulations, • Handle escalated and complex customer queries, including medication side effects, pharmacy stock issues, payment problems, and order rejections, • Support training, onboarding, coaching, and development of customer service agents, • Produce productivity and quality reports for senior stakeholders, • Manage complaints and identify trends to improve overall service delivery, • Act as a key link between frontline agents and senior leadership Requirements: • Customer service experience ideally within a healthcare or regulated environment, • Experience leading or supervising a customer service team (contact centre or office-based), • Confidence managing escalations and complex customer complaints, • Ability to thrive in a fast-paced, high-volume environment, • Experience managing remote or internationally distributed teams will be advantageous, • Exposure to NHS, private healthcare providers, or other regulated medical services is highly desirable If you would like to be considered for this exciting opportunity, please contact Simon Codling directly on 0161 241 7686. Alternatively email an updated CV to Recommendations: Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer £500 worth of vouchers for any successful recommendations.

Ivy Rock Partners is supporting a values-led education organisation to appoint an experienced HR Business Partner on an initial interim basis. This is a key role within a growing and evolving organisation, offering the opportunity to influence people strategy, support senior leaders, and drive meaningful organisational impact. The role: Reporting into senior HR leadership, you will act as a trusted partner to senior stakeholders across multiple sites, providing high-quality, pragmatic HR advice and support. You will play a critical role in enabling organisational performance through effective people management, coaching leaders, and ensuring best practice across all employee relations activity. This is an initial 3–6 month contract, with the potential of transitioning into a permanent role. Key Responsibilities: • Act as the lead HR contact for senior leaders, providing expert advice on complex employee relations matters, • Manage a broad range of casework, including absence, conduct, capability, grievance and organisational change, • Support workforce planning, identifying risks and implementing appropriate interventions, • Partner with leadership teams to drive performance, culture and engagement, • Coach and develop managers to build capability and confidence in people management, • Support organisational change programmes, including restructures where required, • Ensure policies and procedures are consistently applied and aligned with best practice, • Contribute to the development of HR frameworks, toolkits and people initiatives About You: • Proven experience in a Business Partnering role, ideally within a multi-site environment, • Strong track record managing complex employee relations casework, • Confident influencing and coaching senior stakeholders, • Up-to-date knowledge of employment legislation and HR best practice, • Ability to balance strategic input with hands-on delivery, • CIPD qualified (or equivalent experience) preferred Experience within the education or public sector would be advantageous, but is not essential. For a confidential conversation about the role, please get in touch with Megan Hunter.

Location – supporting our south region schools based around Croydon, Sutton and Deal. Join Horizon Care & Education and play a pivotal role in transforming outcomes for young people. As Associate Regional Director, you’ll work alongside Regional Directors to turn our educational vision into consistently high-quality practice across schools, driving improvement where it matters most - in the classroom. This is a highly visible, school-facing leadership role focused on raising standards, strengthening leadership at every level, and ensuring robust quality assurance and compliance. You will support schools through hands-on coaching, evidence-informed practice, and targeted development, helping translate strategy into measurable impact for students. What you’ll do: • Lead school improvement across curriculum, teaching, inclusion, behaviour, and leadership, • Support and develop senior and middle leaders through coaching, modelling, and CPD, • Drive a transparent quality assurance framework aligned to Ofsted and ISS, • Embed evidence-informed practice (including EEF research) into classrooms, • Monitor impact and ensure improvements are visible, sustained, and measurable An experienced senior school leader with a proven track record of improving outcomes, developing leaders, and delivering sustainable school improvement. You will bring credibility, resilience, and the ability to influence at all levels, alongside a deep understanding of inspection frameworks and evidence-informed practice. Essential criteria: • Qualified Teacher Status (QTS) or equivalent, • Significant senior leadership experience (e.g. Assistant/Deputy Headteacher, Headteacher or equivalent), • Proven track record of leading school improvement with measurable impact on student outcomes, • Strong expertise in curriculum, inclusion/SEND, behaviour, and assessment, • Experience developing and line managing leaders at multiple levels, • Deep understanding of Ofsted, ISS, safeguarding, and compliance frameworks, • Skilled in analysing school data, planning strategically, and driving improvement, • Confident coach, facilitator, and communicator with the ability to influence and build trust, • NPQH or equivalent leadership qualification, • Postgraduate qualification in education or leadership, • Experience designing and delivering CPD and leadership development programmes, • Experience preparing for inspection and working with external regulators, • Knowledge of earned autonomy models and sustainable improvement strategies Be part of a team where your leadership makes a lasting difference

Regional Manager Location: London Salary: Up to £110,000 per annum, plus car and bonus Role: Permanent - Full Time We are looking for an exceptional Regional Manager to lead a high-profile, multi-site London operation. This is a business-critical leadership role with full responsibility for regional performance, commercial delivery, customer excellence, and people leadership across the region. Suited to a commercially driven leader who thrives in fast-paced environments, the successful Regional Manager will know how to build high-performing teams, drive continuous improvement, and deliver results. The successful Regional Manager will lead from the front, creating a culture of accountability, engagement, and operational excellence while identifying opportunities to support long-term growth and business performance. We’re looking for a leader who can balance strong commercial focus with a people-first approach. Key Responsibilities Strategic Leadership • Define and deliver the regional strategy aligned with wider business objectives, • Support growth initiatives and business improvement projects, • Influence key stakeholders and contribute to wider business planning, • Build a high-performance culture across the region Operational Management • Lead safe, compliant, and efficient multi-site operations, • Deliver against financial and performance targets, • Drive continuous improvement and service excellence, • Identify efficiencies across labour, assets, and regional processes, • Maintain full P&L accountability for the region People & Culture • Lead, coach, and develop high-performing teams, • Drive engagement, accountability, and strong leadership behaviours, • Support succession planning and colleague development, • Promote a collaborative and inclusive working culture Customer Excellence • Deliver exceptional service standards across the region, • Build strong customer and stakeholder relationships, • Support customer retention through reliable service delivery, • Ensure key KPIs and performance targets are consistently achieved Commercial Performance • Support regional growth and business development opportunities, • Drive profitability through strong commercial decision-making, • Identify opportunities to improve regional effectiveness and long-term performance, • Work collaboratively with wider business functions to achieve strategic goals What We’re Looking For • Proven experience leading large, operationally complex environments, • Strong commercial and financial acumen with P&L responsibility, • Senior leadership experience across operational, commercial, and people functions, • A track record of building high-performing teams and driving results, • Strong stakeholder management and influencing skills, • Experience leading business improvement and change initiatives, • Degree-level education or equivalent experience preferred Why Join? This is an opportunity for an ambitious Regional Manager to step into a visible and influential leadership role within a fast-paced and evolving organisation. You’ll have the autonomy to shape regional strategy, lead large-scale teams, and drive meaningful business performance across a complex operation. For a commercially focused leader, this role offers genuine scope to make an impact and further develop within a senior leadership environment. About Us This Regional Manager opportunity is managed by McCarthy Recruitment, a specialist, award‑winning recruitment consultancy supporting senior appointments across operational, logistics and leadership functions. Start your journey today. Apply now or find us online: · Web: McCarthy Recruitment · LinkedIn: McCarthy Recruitment · Facebook: McCarthyRecruitment · Instagram: McCarthyrecruitment The Legal Bit: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at privacy. If you wish to exercise your right to access, erase or restrict the processing of your data please contact us at the office and we will respond to your query.

Head of Channel Expansion Join the magic at Biscuiteers! We’re the award-winning luxury gifting brand known as the NET-A-PORTER of biscuits. Since 2007, we’ve been hand-icing joy into every biscuit, and in 2025 alone, we iced approximately 3 million! Our aim is to provide a seamless, joyful experience that delivers a little magic, one hand-iced biscuit at a time. As well as our eCommerce business, we have a Notting Hill biscuit boutique, where we offer ‘School of Icing’ events, teaching our customers to ice like an expert, while they enjoy a cup of tea or coffee…or even a glass of Prosecco. We also work with a huge range of wholesale and corporate clients, creating bespoke and branded designs for every occasion. We are guided by our four core values ; Innovative, Collaborative, Entrepreneurial, and Driven . These values live through the creativity of our products , the way we work together, the focus on results attitude and the energy and positivity with which we approach all we do . An exciting opportunity has arisen for a commercially driven Head of Channel Expansion to lead the strategic expansion, performance and profitability of our Wholesale and Marketplace channels. Reporting to the CEO, you will drive sustainable, profitable growth by building a high‑quality network of long‑term partners, leading channel strategy, and owning revenue and margin performance. This role sits at the intersection of commercial, brand and strategy and is perfect for someone who loves turning strong partnerships into standout results. KEY RESPONSIBILITIES: What You’ll Do: • Lead the strategy and growth of our Wholesale and Marketplace channels, delivering profitable results., • Build and manage strong, long‑term partnerships with key wholesale and marketplace partners., • Own revenue, margin and trading performance, ensuring disciplined and sustainable growth., • Develop and scale the Marketplace channel in line with brand and pricing strategy., • Create tailored commercial plans across range, pricing and promotions to maximise partner performance., • Lead, coach and develop a high‑performing team., • Work closely with Finance, Marketing, NPD and Operations to deliver launches and activations., • Track performance, report on results, and turn insight into clear commercial action. What you’ll bring: • Proven experience leading Wholesale and/or Marketplace channels with strong commercial results., • A relationship‑first mindset, with the ability to build trusted, long‑term partner partnerships., • Strong commercial skills, with confidence owning revenue, margin and profitability., • Experience shaping ranging, pricing and promotional strategies to drive performance., • Marketplace knowledge, with a track record of scaling platforms and optimising execution., • Data‑driven thinking, with strong forecasting, planning and analytical skills., • Inspirational leadership skills, with experience developing high‑performing teams., • Excellent stakeholder management and cross‑functional collaboration skills., • A proactive, opportunity‑led approach with the ability to trade smart and solve problems quickly. KPIs: • Wholesale revenue growth (YoY), • Marketplace revenue growth (YoY), • Gross margin performance (partner-led channels), • Performance, growth and retention of key wholesale accounts, • Quality and strategic value of new wholesale / distributor partners, • Forecast accuracy for partner-led channels, • Strength and depth of partner relationships (qualitative & commercial outcomes), • Team performance against agreed objectives Why you’ll love it here: We’re a creative, fun-loving bunch who work hard, celebrate big, and genuinely care about each other and the planet. Here’s how we sweeten your working day: • Shopping – 35% staff discount on all our beautiful products, • Food – Daily breakfast provided to keep you fuelled, • Travel – Cycle to Work Scheme available, • Bring your friends – Staff referral scheme with up to £500 reward, • Birthday treats – A gift to celebrate your special day, • Social life – Annual staff party, Christmas lunch, and Biscuiteer Awards, • The Future – Automatic pension contributions with ethical fund options What our team says about us… “The business is at a really exciting juncture and there’s lots to get your teeth stuck into and lots of opportunity to develop.” “A good place to learn in a fun, energetic environment with a knowledgeable and passionate team.” “There are lots of great people within the business and collaboration happens cross departments.” “I love being part of a team where everyone I work alongside is deeply committed and genuinely enthusiastic about what they do.” If you thrive in a fast‑paced, opportunity‑led environment and enjoy building partnerships that deliver real commercial impact, we’d love to hear from you.

Our client is a long-established retail brand, looking to hire a Learning and Development Specialist to join their team on a 6-month FTC. Their culture is built on creativity, collaboration, trust and agility and they believe in developing their people and fostering an environment where employees feel valued, supported, and empowered to succeed. They are committed to delivering exceptional customer experiences and the successful candidate will be instrumental in helping to build and role out their training programme. About the Role As a Learning & Development Specialist, you'll play a key role in building capability across our clients retail teams. You will deliver engaging learning interventions, coach colleagues in-store, and support retail leadership in enhancing performance and customer experience. This role blends hands-on delivery with development work and requires regular travel across store locations, alongside collaboration with the People team at Head Office. It is ideal for someone energised by coaching others, passionate about empowering retail teams, and motivated by seeing behaviour and performance improve. Key Responsibilities • Deliver engaging training and coaching across stores, improving product knowledge, service capability and selling confidence., • Facilitate group learning sessions and support the rollout of learning initiatives across the retail es...

Nuco Solutions are recruiting a confident Customer Service Team Leader to lead a busy Domestic Gas customer service team at a head office in Cheam.You’ll manage and support a team of CSOs, ensuring customers receive a fast, professional, and high-quality service across phone, email, and live chat.This is a hands-on leadership role where you’ll coach, motivate, and drive performance every day. Role and Responsibilities • Lead and support a team of Customer Service Operatives, • Handle escalated customer queries and complaints, • Drive performance and ensure KPIs are met, • Coach, train, and develop your team through 1:1s and ongoing support, • Manage rotas and ensure smooth daily operations, • Promote a positive, high-energy team culture, • Work closely with internal teams to resolve issues quickly Requirements • Previous experience in a team leader or supervisory role, • Strong communication and people management skills, • Confident coaching and developing others, • Calm, organised, and solution-focused under pressure, • Passion for delivering excellent customer service, • Able to lead by example and motivate a team Benefits • £32,183.42 starting salary, • Weekly pay (2 weeks in arrears), • 20 days holiday + Bank Holidays, • Annual leave increases after 5 years, • Training and development opportunities, • Career progression potential, • Supportive working environment, • Mental health and wellbeing support, • Cycle-to-work scheme

Cover Supervisors – Secondary Schools in Penge, Anerley and Norwood Location: South East London Salary: Competitive, depending on experience Contract: Full-time / Part-time / Flexible hours MUST HAVE ENHANCED DBS OR WILLING TO OBTAIN ONE About the Role: Are you a expericened cover supervisor or behaviour mentor looking to make a meaningful impact in schools? Penge, Anerley and Norwood secondary schools are seeking motivated and dynamic Cover Supervisors to support teaching staff by supervising classes across a range of subjects when teachers are absent. This is a fantastic opportunity for professionals with experience working with young people to bring their skills into the classroom, help maintain positive learning environments, and support students’ behaviour and engagement. Key Responsibilities: Supervise classes in the absence of the regular teacher, ensuring safety, discipline, and engagement. Deliver pre-prepared lesson materials or activities provided by teaching staff. Support students with behavioural and learning needs to ensure inclusion and positive outcomes. Act as a positive role model, fostering respect and teamwork in the classroom. Maintain accurate records of student attendance and behaviour incidents. Communicate effectively with teaching staff and school leadership about any issues or successes during cover lessons. Person Specification: Experience working with children or young people (e.g., as a youth worker, sports coach, or behaviour mentor). Strong interpersonal and communication skills. Ability to manage behaviour effectively and maintain a positive learning environment. Flexible, reliable, and able to adapt to a variety of classroom settings. Commitment to safeguarding and promoting the welfare of young people. What We Offer: Competitive pay and flexible working hours. Training and ongoing support to develop classroom management skills. Opportunities to gain experience in schools, with potential for further career progression. The chance to make a real difference in the lives of students. Apply Now: To discuss this opportunity or your suitability, please contact Rob Michael at (url removed) or call (phone number removed). Submitting an updated CV with your expression of interest will strengthen your application

Role: Hedge Accounting Specialist - VP Location: London Purpose of the role To report and analyse hedging relationships, identify potential hedge accounting opportunities, and implement effective hedging strategies to mitigate accounting asymmetry risk. Accountabilities Design and implementation of effective hedge accounting strategies that support the bank's overall risk management framework and adjust as needed to maintain hedge effectiveness and respond to changes in market conditions. Assessment of potential hedge accounting relationships between financial instruments, considering factors such as effectiveness, designation, and hedge ratio. Preparation and maintenance of comprehensive hedge accounting documentation, including hedge designation reports, effectiveness testing results, and fair value measurements and ensure that hedge accounting documentation is accurate, compliant with accounting standards, and readily available for audit review. Fair value measurements for financial instruments, including both hedged and hedging instruments, using appropriate valuation methodologies, and calculation and recording of hedge accounting adjustments, including hedge ineffectiveness adjustments, to reflect the impact of hedging relationships on the financial statements. Management of regular effectiveness testing of hedging relationships to assess whether they continue to meet the requirements for hedge accounting, and evaluation of the effectiveness of hedging strategies and adjust as needed to maintain hedge effectiveness. Report the internal and external statutory view of hedge accounting effectiveness for presentation into Barclays Annual Accounts. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.. If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.. OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. As a Hedge Accounting VP, you’ll act as a key subject matter expert for Barclays’ hedge accounting function and a trusted business partner to stakeholders across the firm. You’ll provide expert advice on hedge accounting matters, supporting the development and refinement of new and existing hedge strategies and helping to shape the strategic direction of the function. Your insight will enable the business to make informed decisions while ensuring hedge accounting approaches remain robust, compliant, and aligned with commercial objectives. You’ll play a central role in managing and evolving the hedge accounting risk and control framework, ensuring controls are designed and performed to the highest standards and that financial performance is clearly understood. You’ll be responsible for the accurate and timely reporting of hedge accounting results and disclosures across the firm’s legal entity structure, and you’ll support impact assessments for new accounting standards, including Risk Mitigation Accounting. In addition, you’ll contribute to and lead elements of the function’s change agenda, providing strong input into the Transform initiative and helping to deliver sustainable improvements across hedge accounting capabilities. Essential Skills/Basic Qualifications: Technical accounting mind-set with experience of hedge accounting Excellent written and verbal communication skills; tested in a variety of mediums including presentations, policy documents and stakeholder meetings/forums Fully qualified accountant (ACA, ACCA or equivalent) Desirable skills/Preferred Qualifications: Experience of working in Banking or other Financial Services company Understanding of Treasury function and related products You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. About Barclays Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Diversity Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals. Hybrid Working Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances Your Benefits As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

Cover Supervisors – Secondary Schools in Sutton and Merton Location: South East London Salary: Competitive, depending on experience Contract: Full-time / Part-time / Flexible hours About the Role: Are you a expericened cover supervisor or behaviour mentor looking to make a meaningful impact in schools? Sutton snd Merton secondary schools are seeking motivated and dynamic Cover Supervisors to support teaching staff by supervising classes across a range of subjects when teachers are absent. This is a fantastic opportunity for professionals with experience working with young people to bring their skills into the classroom, help maintain positive learning environments, and support students’ behaviour and engagement. Key Responsibilities: Supervise classes in the absence of the regular teacher, ensuring safety, discipline, and engagement. Deliver pre-prepared lesson materials or activities provided by teaching staff. Support students with behavioural and learning needs to ensure inclusion and positive outcomes. Act as a positive role model, fostering respect and teamwork in the classroom. Maintain accurate records of student attendance and behaviour incidents. Communicate effectively with teaching staff and school leadership about any issues or successes during cover lessons. Person Specification: Experience working with children or young people (e.g., as a youth worker, sports coach, or behaviour mentor). Strong interpersonal and communication skills. Ability to manage behaviour effectively and maintain a positive learning environment. Flexible, reliable, and able to adapt to a variety of classroom settings. Commitment to safeguarding and promoting the welfare of young people. What We Offer: Competitive pay and flexible working hours. Training and ongoing support to develop classroom management skills. Opportunities to gain experience in schools, with potential for further career progression. The chance to make a real difference in the lives of students. MUST HAVE ENHANCED DBS Apply Now: To discuss this opportunity or your suitability, please contact Rob Michael at (url removed) or call (phone number removed). Submitting an updated CV with your expression of interest will strengthen your application

Regional Manager Location: London Salary: Up to £110,000 per annum + bonus + car Role: Permanent - Full Time We are looking for an exceptional Regional Manager to lead a high-profile, multi-site London operation. This is a business-critical leadership role with full responsibility for regional performance, commercial delivery, customer excellence, and people leadership across the region. Suited to a commercially driven leader who thrives in fast-paced environments, the successful Regional Manager will know how to build high-performing teams, drive continuous improvement, and deliver results. The successful Regional Manager will lead from the front, creating a culture of accountability, engagement, and operational excellence while identifying opportunities to support long-term growth and business performance. We’re looking for a leader who can balance strong commercial focus with a people-first approach. Key Responsibilities Strategic Leadership Define and deliver the regional strategy aligned with wider business objectives Support growth initiatives and business improvement projects Influence key stakeholders and contribute to wider business planning Build a high-performance culture across the regionOperational Management Lead safe, compliant, and efficient multi-site operations Deliver against financial and performance targets Drive continuous improvement and service excellence Identify efficiencies across labour, assets, and regional processes Maintain full P&L accountability for the regionPeople & Culture Lead, coach, and develop high-performing teams Drive engagement, accountability, and strong leadership behaviours Support succession planning and colleague development Promote a collaborative and inclusive working cultureCustomer Excellence Deliver exceptional service standards across the region Build strong customer and stakeholder relationships Support customer retention through reliable service delivery Ensure key KPIs and performance targets are consistently achievedCommercial Performance Support regional growth and business development opportunities Drive profitability through strong commercial decision-making Identify opportunities to improve regional effectiveness and long-term performance Work collaboratively with wider business functions to achieve strategic goalsWhat We’re Looking For Proven experience leading large, operationally complex environments Strong commercial and financial acumen with P&L responsibility Senior leadership experience across operational, commercial, and people functions A track record of building high-performing teams and driving results Strong stakeholder management and influencing skills Experience leading business improvement and change initiatives Degree-level education or equivalent experience preferredWhy Join? This is an opportunity for an ambitious Regional Manager to step into a visible and influential leadership role within a fast-paced and evolving organisation. You’ll have the autonomy to shape regional strategy, lead large-scale teams, and drive meaningful business performance across a complex operation. For a commercially focused leader, this role offers genuine scope to make an impact and further develop within a senior leadership environment. About Us This Regional Manager opportunity is managed by McCarthy Recruitment, a specialist, award‑winning recruitment consultancy supporting senior appointments across operational, logistics and leadership functions. Start your journey today. Apply now or find us online: · Web: McCarthy Recruitment · LinkedIn: McCarthy Recruitment · Facebook: McCarthyRecruitment · Instagram: McCarthyrecruitment The Legal Bit: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at privacy. If you wish to exercise your right to access, erase or restrict the processing of your data please contact us at the office and we will respond to your query

Registered Manager – Children’s Residential Home A client is seeking an experienced and compassionate Registered Manager to lead a children’s residential home, supporting young people with learning disabilities and complex needs. The successful candidate will be responsible for the day-to-day management of the home, ensuring compliance with Ofsted regulations while delivering high standards of care. This role involves leading and developing a team, managing staffing and budgets, and working closely with families, social workers, and external agencies to achieve positive outcomes for children and young people. Key Responsibilities: Oversee the daily running of the home in line with legislative and regulatory requirements Lead, coach, and support staff to deliver high-quality care Ensure the safeguarding and wellbeing of all children and young people Manage care planning, staffing rotas, and service delivery Build strong relationships with key stakeholders and professionals Support children with complex behaviours and encourage positive routines Monitor performance, budgets, and continuous improvement About the Candidate: • Level 5 Diploma in Leadership & Management (or working towards), • Level 3 qualification in Children & Young People, • Minimum 3 years’ experience as a Registered Manager or 5 years as a Deputy Manager in a residential setting, • Strong knowledge of Children’s Homes Regulations and Quality Standards, • Proven leadership skills with the ability to motivate and develop teams, • Experience supporting children with learning disabilities and complex needs, • A strong commitment to safeguarding, equality, and delivering high standards of care, • This is an excellent opportunity for a dedicated professional looking to make a meaningful difference in the lives of children and young people