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Concierge/ Luggage porter - Southampton.Harbour Hotel Southampton is looking for a professional, personable, and highly organised Hotel Concierge to join our front-of-house team at our luxury waterfront hotel.As the face of the hotel, you will play a key role in delivering exceptional guest experien

About Us Journey is a leading hotel marketing agency, revolutionising the luxury hospitality and travel industry through creativity, incomparable Industry knowledge, and digital disruption. Working with the best luxury hotels and resorts in the world, empowering growth and increasing revenue through innovation, collaboration, and technology solutions. Before we get started, there are three things you need to know. At Journey, we will always have an entrepreneurial spirit. We started off as a team of six and have never forgotten our humble roots. To thrive you will need to embrace this mindset. We all roll up our sleeves, we help each other out, we admit if we are struggling, we lean on one another and we leave ego at the door. That is very important. Everyone plays a part. We are a business of collaboration and sharing, be it ideas, time, skills, knowledge, energy or snacks...we are in it together. Our clients are considered part of our business and we treat them with the same inclusive respect and consideration. Please be aware this is a UK-based Remote role, applicants must be a resident of and located within the UK for the duration of their employment. What you'll do Book is the e-commerce heart of Journey — the booking engine powering luxury hotels around the world. We’re looking for a Senior Product Designer to help shape its next chapter. This is a critical role in a product that drives millions in direct revenue every year. You’ll bring deep e-commerce and UX expertise, strong product thinking, and a data-driven mindset to a platform used daily by high-intent guests across web and mobile. You’ll help define the future of booking journeys, conversion pathways, merchandising patterns, upsells, and the core flows that make Book a true competitive advantage. You’ll work end-to-end: discovery, research, concepting, prototyping, testing, and final UI. You’ll operate within our design system while also maturing it. You’ll collaborate tightly with product, engineering, data and commercial teams — bringing clarity to complex problems and moving fast without dropping quality. Topline: We’re looking for a senior, commercially aware designer who understands e-commerce, loves user problems, thinks in systems, and knows how to turn insight into conversion-led product design. Lead end-to-end design for Book across discovery, UX, UI and delivery. Translate business goals, data insights, and hotel requirements into elegant, high-performing booking experiences. Own core user journeys such as search, availability, selection, checkout, upsell, and gifting. Conduct qualitative and quantitative research — interviews, usability tests, funnel analysis, behavioural insights. Use CRO principles, analytics, and experimentation to drive measurable improvements in conversion and revenue. Create high-quality flows, wireframes, prototypes and polished UI designs. Contribute to and expand our design system with scalable, reusable components. Work closely with engineering to ensure smooth handover, clarity and high-quality implementation. Support both iterative improvements and larger strategic projects, including the upcoming UX/UI overhaul. Present work with clarity, rationale and evidence — influencing thinking across teams. Champion data-informed, human-centred design and help evolve the product culture. What you'll bring 5+ years in product design, ideally in e-commerce, B2C, retail or transactional platforms. A portfolio demonstrating end-to-end UX/UI work with clear commercial outcomes. Strong UX capabilities: user journeys, interaction design, prototyping, IA. Strong UI craft with a clean, contemporary digital aesthetic. Proven experience using analytics, experimentation, CRO and A/B testing to guide decisions. Comfortable designing for mobile-first experiences and responsive interfaces. Experienced running user interviews, usability tests and research cycles. Systems thinker with experience working within and contributing to design systems. Excellent communication skills — clear, articulate, persuasive. Confident working in cross-functional squads with product and engineering. Calm under pressure, organised, and able to balance detail with speed. Curious, evidence-led and comfortable challenging assumptions. Responsibility, taking ownership of projects, delivering over expectations. What you'll get We’re a collective of disruptive thinkers, digital specialists and tech pioneers. But above all, we’re a team. We win together, and lose together. And we pride ourselves on our ethos of culture first, capability second. Strong people and communication skills. Commercially minded. Fast learner, accountable and ambitious. Passionate about detail, data and order. Focused on improving processes and systems. Ability to work under your own initiative in a fast paced environment and industry. Driven to be an expert in our industry and be ahead of our competitors. About us Think of your role here as more than just a job; it's about shaping your future, one hotel at a time. We're a team of innovators, strategists, storytellers, and engineers, all with a few things in common. We love hotels, we get results, and we provide great online experiences for hoteliers and their guests. Our work can be challenging, but we're firm believers that when you love what you do, you do it well. Find out more here: _

Fantastic opportunity for a fully remote luxury B2B Sales Consultant / Business Development Manager to join this Interior Design & Art Agency Our client source large deals, primarily with the luxury hospitality & hotel industries across the UK, Europe & beyond - they offer Art, Mirrors, Specialist Glass, Bespoke Feature Wallpaper, Tailor-Made Unique Internal Signage etc You will be of graduate 'calibre’ & have a proven track record in B2B sales which you must be able to demonstrate with stats/metrics; ideally you will have worked with luxury hospitality, luxury hotels, interior design, high end residential or art sectors this would be preferred! You will ideally have some of your own networks & leads however the business have strong CRM data held with leads to chase. This will involve finding the right person to approach & adopting a tenacious approach to get your foot in the door. You need to be exceptional at new business development & self-sourcing, and have the ability to close large deals Some deals can have longer lead times, so they are looking for longevity & someone who comes from a stable background Key Responsibilities: • Lead Generation: Identify potential customers and generate new business opportunities through research, networking, and outreach., • Prospecting: Conduct high-volume prospecting activities, including cold calling, emailing, and social media engagement, to create qualified leads., • Qualification: Assess and qualify leads to determine their fit and potential value to the company., • CRM Management: Utilise the HubSpot CRM platform to manage leads, track sales activities, and maintain accurate records., • Reporting: Provide regular reports on sales activities, lead generation metrics, and progress toward goals, • Ensure personal sales/financial targets are met/exceeded; closing large deals, • Overseeing special projects and entry to new markets where relevant., • Oversight and management of large-scale sales lifecycles ensuring projects are delivered on time, on budget and with a high level of client satisfaction., • Events and networking - be an ambassador at relevant hospitality sector events (may be some evenings or weekends at times) Required: • Strong experience in B2B sales, ideally in hospitality, hotels, design or art industry., • Strong CRM experience, ideally HubSpot or similar, as well as ability to network via LinkedIn & social media, • Experience of managing complex projects across the full sales lifecycle., • Experience of closing significant deals, • Proven ability to meet and exceed financial revenue targets., • Strong project management skills to manage deals from end to end., • Excellent client servicing skills with a focus on building and maintaining strong relationships., • A network and experience in the hospitality, hotels, interior design or high-end residential sectors is desirable. You will work remotely, with occassional travel for events or meetings, however most of the work can be done remotely. Basic salary of circa £35-45K plus circa £25K+ OTE (flexibility for the right candidate!) APPLY NOW ! PS Recruits are acting as an employment agency in relation to this vacancy. Unfortunately, due to the volume of response, only successfully shortlisted candidates will be contacted. By applying to this role your personal details will be submitted to PS Recruits. You can request our privacy statement at any time. You may have had exposure to one or several of the following: luxury / art / fine art / luxury hotels / luxury hospitality / high end residential / interior design / design / procurement / sales / luxury sales / art broker / global sales / international sales / Europe / business development / new business / networks / graduate /business development manager / CRM / HubSpot / outreach / hotel sales / hotel projects / BDM / Area sales / EMEA / commercial sales / bespoke products / hospitality sales / B2B sales / custom artwork / glassworks / interior design sales / closing big deals / closing sales / interior solutions / longer lead times / networking / 5 star hotels / 4 star hotels / five star hotels / four star hotels / ASM / remote / WFH / hotel procurement / hotel sales / B2B art sales / Business to business hospitality sales /

Grecotel Hotels & Resorts, the leading hotel chain in Greece, is seeking a UK Sales Manager (South) to join its team. As a UK Sales Manager, you will be responsible for developing and expanding the company’s presence within the UK luxury travel market. The role focuses on driving sales performance through strategic partnerships with travel agents and tour operators, while representing the brand and supporting its commercial objectives. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations. Responsibilities • Develop and grow the UK luxury and tour operator business, • Build and maintain relationships with high-end travel agencies, particularly in London and the South, • Identify and acquire new business opportunities within the travel trade, • Deliver sales revenue in line with agreed targets, • Develop trade strategies in collaboration with the Director of Sales, • Contribute to commercial planning to maximize market performance, • Identify areas for growth and implement action plans, • Manage key accounts, including luxury travel networks such as Virtuoso, • Maintain strong relationships with existing partners, • Provide ongoing support to travel agents and partners, • Represent the company at trade events, exhibitions, and industry functions, • Support marketing initiatives to strengthen brand presence, • Ensure appropriate commercial and promotional exposure, • Travel to Greece to stay updated on hotel products and services, • Organize familiarization trips for selected travel agencies, • Coordinate with internal sales and hotel teams to align on objectives and performance, • Experience within the travel industry, • Proven experience in hotel sales and trade sales, • Strong commercial awareness and sales capability, • Excellent communication and presentation skills, • Highly organized with the ability to manage multiple priorities, • Self-motivated with a results-driven approach, • Ability to work independently while contributing to a wider team, • Willingness to travel as required, • Proficiency in Microsoft Office, • Competitive salary, • Advanced Opportunities for professional growth, • Participation in educational programs

Why apply for this Chef de Partie role? £31,000 salary Live-in accommodation available Work within a luxury hotel kitchen using fresh seasonal produce Opportunity to learn from experienced senior chefs Career progression within a well-respected hotel group Staff discounts across h

Are you a culinary enthusiast seeking an opportunity to showcase your talent and thrive in a dynamic environment? Join our esteemed team at Firmdale Hotels, where we are renowned for our commitment to excellence in hospitality. We are currently seeking a dedicated and skilled Chef de Partie to become an integral part of our culinary team at the vibrant Dorset Square Hotel. As a Chef de Partie, you will play a crucial role in ensuring the smooth operation of our kitchen, contributing to the delivery of exceptional dining experiences for our guests. Your responsibilities will include coordinating the preparation and service of breakfast, lunch, or dinner in our fast-paced environment. With a keen eye for detail and a passion for culinary excellence, you will uphold our high standards and contribute to the success of our culinary offerings Responsibilities: Execute kitchen operations with confidence and precision, showcasing your expertise in food preparation. Maintain a clean and organised kitchen environment, adhering to strict Health and Safety regulations. Collaborate effectively with our Kitchen Team, demonstrating excellent communication and teamwork skills. Prepare and deliver room service orders promptly and to the highest quality standards. Proactively complete food prep tasks for upcoming service, ensuring seamless operations. Showcase your passion for food through every dish, paying meticulous attention to detail in presentation and flavour. What You Need: Previous experience in a similar role is essential, along with a solid understanding of kitchen operations in a high-pressure environment. We are looking for individuals who are genuinely passionate about food and take pride in delivering dishes of the highest quality. As a Chef de Partie, you will have the opportunity to supervise a small team, providing guidance and support to ensure seamless service. You will be responsible for monitoring stock levels within your section and assisting with ordering to maintain optimal inventory levels. With excellent organizational and communication skills, you will thrive in our team-oriented environment, contributing to the overall success of our culinary operations. What We Offer: Competitive annual salary of £35,000, plus service charge. Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan(including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitalityand travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: Proud winners of The Times Best Places to Work for both 2024 and 2025 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year Helle Jensen Cateys 2024 Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024 Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024 Haymarket Hotel & The Soho Hotel One AA Rosette for Culinary Excellence and AA Breakfast Award 2025 Covent Garden Hotel One AA Rosette for Culinary Excellence 2025 Dorset Square Hotel AA Breakfast Award 2025 Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel Two Michelin Keys 2024 Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel One Michelin Key 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel - Travel & Leisure IT List best hotels in the world Whitby Hotel, Crosby Street and Warren Street - Michelin keys Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Join us at Firmdale Hotels, where your passion for hospitality will thrive, and your career aspirations will flourish. Apply now to become a valued member of our dynamic team! Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage. TPBN1_UKCT

Parsonage Grill, belonging to the five-star Old Parsonage Hotel, is famous for its intimate, bohemian and clubby atmosphere. The menu philosophy focuses on using the best local produce available to create a menu of sophisticated yet simple British dishes. Parsonage Grill is part of The Oxford Collection; a small, privately owned group of two luxury 5* hotels and apartments, three restaurants that consists of the Old Bank Hotel, the Old Parsonage Hotel, 36 St Giles, Parsonage Grill, Gees Restaurant & Bar, and Quod Restaurant & Bar. Having recently undergone a complete refurbishment programme, we have 80 bedrooms across three iconic properties in central Oxford, with unrivalled views across the citys beautiful skyline. We offer support, training, and development opportunities to help your career flourish. We believe that investment in each and every one of our collectives is key to the success of our business and the happiness of our customers. As a member of the team, we are looking for an exceptional candidate who shares these values. We are looking for an experienced Junior Sous Chef to join our kitchen team at the Parsonage Grill. The ideal candidate will: Thrive on giving guests a memorable experience Support the Sous Chef and Head Chef with the induction and training of new kitchen team members Have effective time management skills Be passionate about cooking seasonal ingredients Have experience working in a similar restaurant, although full training will be provided Typical duties of this role are: Confidence in running and overviewing all the sections in the kitchen Ensure consistency in delivering the Restaurants high standards Maintain prep levels appropriate to sales volume Ensure all deliveries are put away as soon as they arrive and stock is rotated using the First In First Out method checking Use by Dates Attend and participate in all team meetings We offer a sensible shift pattern across a 45-hour working week (Monday to Sunday rota with two days off) with an OTE up to £16.58 per hour, £38,797.00 per annum. Based on 45 hours per week, and including non-contractual tronc (service charge). Part-time hours may also be considered. Junior Sous Chef Benefits: Meals on duty 50% discount on food within our restaurants Up to £700 recruitment incentive Membership to our Employee Assistance Programme with Hospitality Action Pension scheme Opportunities to develop within the Company Uniform provided 28 days holiday inclusive of bank holidays per annum (pro-rata) A paid day off on your birthday Team awards and prizes Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, a cashback card, and 24/7 online GP service Eligibility to work within the UK must be proven and two references should be available on request. TPBN1_UKCT

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King's Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay - it's a place to belong, grow and be part of something extraordinary. JOB SUMMARY The Senior Entertainment Manager - Entertainment Segment is responsible for proactively soliciting and managing business within the Entertainment segment to achieve revenue goals and maximize profitability for the hotel. As a senior member of the commercial team, the position leads the implementation of the brand's sales strategy and applicable brand initiatives across all aspects of the sales process under the leadership of the Director of Sales & Marketing. The Senior Entertainment Manager develops and maintains long-term, value-based customer relationships to achieve the hotel's sales objectives. The role focuses on driving revenue within the Entertainment segment, including production companies, studios and talent agencies. The Senior Entertainment Manager works collaboratively with internal departments and Marriott above-property sales teams to maximize revenue opportunities and ensure excellent service delivery. The Senior Entertainment Manager actively manages account production, identifies new business opportunities, and supports the hotel's participation in Marriott sales channels including Market Sales Offices, Global Sales Organization (GSO), and electronic lead channels. CORE WORK ACTIVITIES Driving Revenue and Sales Performance Proactively solicits new business within the Entertainment Segment to achieve individual and hotel revenue goals. Develops and manages a portfolio of key entertainment accounts including production companies and film studios. Achieves assigned room night, revenue and account production targets. Conducts outside sales calls, client meetings, presentations and site inspections to secure business. Prepares and executes sales plans for assigned market segments. Utilizes Marriott sales systems including CI/TY (Customer Information Tool), MarRFP and Salesforce to manage leads, track production and maintain account activity. Works with Revenue Management to support pricing strategies and optimize the mix of business across the entertainment and group segments. Participates in trade shows, networking events and industry activities to promote the hotel and develop new client relationships. Managing Sales Activities Develops and implements a proactive solicitation strategy to increase revenue within assigned segment. Conducts regular account reviews and develops strategies to grow key accounts. Maintains accurate forecasting and sales reporting within Marriott systems. Monitors market trends, competitor activity and customer demand to identify opportunities for revenue growth. Collaborates with Marketing to develop promotional initiatives targeting entertainment clients. Works closely with the Events and Operations teams to ensure seamless execution of client stays and events. Building Successful Relationships Builds and maintains strong relationships with key entertainment clients. Establishes effective partnerships with internal stakeholders including Revenue Management, Event Management and Operations teams. Collaborates with Marriott above-property sales teams including Market Sales Offices and Global Sales Organization to maximize sales opportunities. Ensures strong client communication throughout the sales and event lifecycle. Ensuring Exceptional Guest Experience Ensures all client expectations are clearly communicated to operational departments. Works closely with event and operations teams to ensure successful delivery of client programs. Conducts site inspections and familiarization trips to showcase the hotel's facilities and services. Obtains client feedback to ensure high levels of satisfaction and identify opportunities for improvement. Guest / Client Satisfaction Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for the wider sales team. Supporting Departmental and Organizational Goals Supports the Sales & Marketing team in achieving overall departmental revenue goals. Participates in the annual budgeting and sales planning process. Maintains compliance with brand standards and Marriott International policies and procedures. Demonstrates the values of Marriott's service culture and supports the company's customer service standards. Key Performance Indicators (KPIs) Achievement of assigned room night and revenue targets Growth of entertainment account production Conversion of RFP opportunities and new business leads Sales activity metrics including sales calls, site inspections and client engagements Client satisfaction and repeat business levels Contribution to overall hotel RevPAR and market share performance Other Responsibilities Attends departmental and commercial strategy meetings as required. Maintains accurate records within Marriott sales systems. Performs other duties as assigned to meet business needs. Other Performs other duties as assigned to meet business needs. Complies with Marriott International Hotels Limited policies and procedures. What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including: 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service. Annual Performance Review pay adjustments. Complimentary gym and spa access. Free meals while at work. Dry-cleaning service availability for uniforms. Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more. 20% discount at any of the St. Pancras outlets. Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries. Travel ticket season loan. Life Assurance Scheme Cycle to work scheme. Employee Assistance Programme access. Mental Health First Aiders within the team Comprehensive Training and Development programme participation. Awards and recognition celebrations, among many other benefits Outstanding Wellness program At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. JOB SUMMARY Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King's Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay - it's a place to belong, grow and be part of something extraordinary. Position Summary As Guest Relations Manager at St. Pancras London you will be responsible for the experience of all hotel guests through the planning and delivery of the highest levels of hospitality and service. The Guest Relations Manager is accountable for 3 areas: Guest Services, Guest Relations and Lobby Host. Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department. Responsibilities: Here's what your journey with us entails Manages day to day operations, overseeing all responsibilities of the Guest Services & Guest Experience team to ensure the quality, standards are met. Maps out and communicates the guest journey from pre arrival, stay to post stay and drives team members to proactively elevate a guests experience. Provide proactive presence daily around communal areas, lobby, restaurant etc. Proactively seeking opportunities to surprise and delight. Identifying and classifying VIP's and tailoring an individual personalised experience. Adheres and champions all loyalty and affiliated programs' expectations Managing the MOD Log, handling guest complaints, disputes and ensuring all negative experiences turn in to positive experiences. Coordinates the process and ensures all guest requests are arranged/met in a timely manner. Identifies trends in guest issues for resolution, using appropriate reports. Communicates effectively with other departments to ensure all guest requests are met and encourage service excellence. Identify service shortfalls and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages all guest review platforms and ensures guest engagement. Manages Guest Voice, reviews GSS scoring and ensures best practices to enhance results. Promote storytelling to the team, taking advantage of the history and location of the building. Seek opportunities to provide 'WOW' moments for guests, forward planning for annual festivities, occasions. Using appropriate resources to build profiles to meet guests preferences based on feedback, history and communication. Proactively contributes to the Front of House KPI's Manages recruitment, training and orientation of department personnel. Maintains high visibility in public areas during peak times. Assist FOM/FOHM with departmental LSOPs Performs Front Desk duties in high demand times Provides immediate assistance to guests as requested. What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including: 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service. Annual Performance Review pay adjustments. Complimentary gym and spa access. Free meals while at work. Dry-cleaning service availability for uniforms. Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more. 20% discount at any of the St. Pancras outlets. Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries. Travel ticket season loan. Life Assurance Scheme Cycle to work scheme. Employee Assistance Programme access. Mental Health First Aiders within the team Comprehensive Training and Development programme participation. Awards and recognition celebrations, among many other benefits Outstanding Wellness program Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT

Richmond Capital is seeking a Finance Director for a leading luxury hotel in central London.

Hyatt Regency London – The Churchill in Marylebone invites a Director of Sales to lead strategic sales for the hotel. Reporting to the Director of Area Sales, UK, this senior role drives revenue growth, strengthens market share and aligns a focused sales strategy with the hotel’s objectives.

JW Recruitment is partnering with a prestigious luxury hotel group to recruit a Group Finance Director for London and the South of England.

Hyatt Regency London – The Churchill is seeking a Director of Sales to provide strategic sales leadership for a premier London hotel. You will drive revenue growth, strengthen market share, and guide a small sales team to deliver focused, commercially minded outcomes in a dynamic luxury environmen

Nobu Hotel London Portman Square is seeking an accomplished Hotel Manager to lead operations across Rooms and Food & Beverage, supporting the General Manager in delivering Nobu's service standards and guest experience.

Taste Hospitality Recruitment Limited presents an exceptional Commercial Director / Sales & Marketing Director opportunity for a prestigious UK luxury country estate hotel. The role leads the commercial strategy, drives revenue across all operations, and shapes brand positioning in a globally recogn

Seeking a passionate Chef De Partie to assist in dish preparation and delivery for a luxury hotel's outlets.

Seeking an experienced Restaurant & Bar Manager for a 4-star boutique hotel on the Jurassic Coast to lead food and beverage operations and deliver exceptional guest experiences.

Our residential home is in the beautiful High Peak, providing high quality Residential, Respite and Dementia care for 36-residents.Senior Care Assistant Contract £13.Contracted to 36 hours per week Paid DBS, pension, uniform provided 5.Role Overview As Senior Care Assistant, you will guide and s

Domiciliary care Assistant - LONG DAYS AND WAKING NIGHT Join Nurseplus as a Homecare Assistant – Make a Real Difference in Your Community Every Day Are you passionate about making a positive impact in the lives of vulnerable people in your community? As a Homecare Assistant with Nurseplus Care a

CSCS Cleaner Required - National Grid, Radlett (WD25 8DT) We are currently looking for an experienced CSCS Cleaner to join a busy construction project at National Grid, Radlett (WD25 8DT).Job Details: ?? Location: National Grid, Radlett, WD25 8DT ?? Rate: £16.Overtime and Saturday work available ??

Company Description Location: Flint Pay: £13.Hours: Truly Flexible Full-time, Part-time, Mornings, Evenings, or Weekends *Unfortunately we cannot offer sponsorship at this time.Are you the one your friends always turn to for a chat and a warm cup of tea? Do you have a heart of gold and a natural kn

Join Our Team and Earn a £400 Bonus! £150 paid training + £250 after probation About the Client A Unique and Inspiring Role We are supporting a young medical student (early 20s) who sustained a high-level spinal cord injury while on holiday from university.He is exceptionally bright, mot

Job DescriptionCleaner Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.H&L is a 3rd generation family business in Twickenham that celebrated its 70th year in 2023 and we are looking for an experien

Job DescriptionSenior Warehouse Operative Read all the information about this opportunity carefully, then use the application button below to send your CV and application.Salary: £30,000 per annum <p&g

Be the helping hand that changes someone's day.Are you an experienced care professional ready for your next challenge?Join the Agincare family at Cordelia Care Home and use your skills to make a real difference in residents lives, every single day.This is a role where your compassion and experiencec

Ezra & Gil Liverpool is looking for an energetic, committed experienced Sous Chef(s) wanting full time day time hours.Find out if this opportunity is a good fit by reading all of the information that follows below.We now looking for a committed, reliable individual who thrives on creativity to play

Our client is a well-established, family-run domiciliary care provider based in Farnborough.Their ethos center's on delivering compassionate, personalized care that supports independence and dignity for every client.They pride themselves on fostering a supportive team environment where every staff m

Package Description: Are you a keen chef with heart, creativity and a passion for making people smile? Looking for a challenging role where you can learn new skills and deliver great food? Are you experienced in catering and managing dietary requirements? If so, this is the career for you! We bel

Are you passionate about supporting young children and helping them thrive? Worldwide Education Recruitment is looking for enthusiastic and caring Nursery Assistants/Practitioner to join our team and support a variety of welcoming nursery settings across Ash Vale.Whether you're an experienced Nurser

A healthcare organization is seeking a qualified Anesthesiologist Assistant to join a collaborative anesthesia care team in Rutland, UK.This role involves assisting anesthesiologists during surgical procedures, conducting patient assessments, and monitoring vital signs.The successful candidate will

Company discount scheme, Retail discount scheme, Company uniform, Free On-site Parking, up to 38 days of Holiday (pro-rata), Cycle Scheme, Health Cash Plan, Time off to support local charities, with an annual paid Charity Day, Wellbeing support with internal Mental Health First Aiders and external E

You must live within a 30-mile radius of DL11 6ED Full-time and part-time hours available** Join the Team at an Iconic Yorkshire Inn Housekeepers Needed We're looking for dedicated Housekeepers to join the team at a truly unique and historic venue: The Tan Hill Inn.Roles available offer

As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. A leader in luxury hospitality, it was the first UK hotel to

Cleans and maintains a hygienic environment at a Royal Mail site, including floors, restrooms, and offices.Follows cleaning schedules and safety protocols.

Seeking an ambitious Head Chef to create exceptional food experiences in a healthcare setting, responsible for delivering an outstanding culinary experience.

Seeking a Head Chef to assist in delivering and managing catering provisions in Runcorn.

Job Description/n/n/n/n Head Chef Events/n/n/n/n/n/n Location: Hertford (with events across London and the UK)/n/n/n Hours: Full-time, 40 hours per week (flexibility required around event schedules)/n/n/n Salary: £45,000£55,000 per annum, depending on experience, plus performance bonus/n/n/n/n/n/n

Seeking a Chef Manager for a high-end private education catering contract in Rugby, offering development opportunities and a competitive salary.

Head Chef required for a luxury care village, responsible for managing kitchen staff, ensuring high-quality food presentation, hygiene, and compliance with health and safety regulations.

Cleaning position in a food production environment, with physical tasks and hygiene protocols, temp-to-perm.

Maintaining clean and safe spaces in a school, including corridors, sports areas, and changing rooms.Tasks include mopping, dusting, and sanitizing.