Operations Manager | Ophthalmology
hace 11 horas
Southampton
Operations Manager | Ophthalmology £48,000 - £50,000 Hampshire Based About the Role We are seeking an experienced and driven Operations Manager to lead the day-to-day running of a busy, patient-focused healthcare service. This is a pivotal role responsible for ensuring operational excellence, supporting clinical professionals, and delivering against key commercial and performance targets. You will lead and develop a high-performing administrative team, creating a positive and collaborative environment that encourages growth, accountability, and continuous improvement. Working closely with senior leadership, you will play a key role in ensuring services are efficient, patient-centred, and aligned with business objectives. Key Responsibilities • Lead the daily operations of the office, ensuring seamless administrative support to clinical teams and private practice activities, • Manage, mentor, and develop the administrative team, including recruitment, onboarding, training, and performance management, • Oversee staff rotas and resource allocation to ensure optimal service delivery, • Build and maintain strong relationships with external stakeholders including community healthcare professionals, partner clinics, and hospitals, • Drive operational efficiency and utilisation across clinical services, ensuring activity is delivered in line with budgets and targets, • Ensure all patient interactions, referrals, and enquiries are handled promptly and professionally, • Maintain high standards of documentation, correspondence, and patient record accuracy, • Monitor patient journeys, ensuring timely bookings, follow-ups, and a seamless experience, • Analyse patient feedback and implement improvements to enhance satisfaction and service quality, • Support on-site clinical activity where required, ensuring administrative processes run smoothly, • Coordinate and lead regular team meetings to drive engagement and performance, • Ensure compliance with all relevant policies, procedures, and data protection regulations (GDPR), • Support the onboarding and integration of new clinical professionals, • Oversee general office management, including facilities and maintenance coordination, • Contribute to organisational events and engagement initiatives, • Maintain strong knowledge of billing processes and finance options, • Utilise IT systems effectively to support operational performance About You • Proven experience in an operations or office management role, ideally within healthcare or a service-led environment, • Strong leadership skills with a track record of developing and motivating teams, • Highly organised with excellent attention to detail, • Exceptional communication and interpersonal skills, • Commercially aware with the ability to manage performance against targets, • Confident working across multiple stakeholders and environments, • Proficient in IT systems and administrative processes, • A proactive, hands-on approach with a commitment to delivering high-quality patient care Skills & Experience Essential • Proven experience in a fast-paced, multi-functional administrative or operations role, • Strong IT skills, including Microsoft Office (Outlook, Excel, Word, PowerPoint) and the ability to quickly learn new systems, • Demonstrated ability to deliver high standards of service with a patient/customer-focused approach, • Excellent written and verbal communication skills, with confidence engaging senior stakeholders, clinicians, and external partners, • Strong organisational skills with the ability to prioritise, multitask, and work effectively under pressure, • High attention to detail with strong analytical and problem-solving capabilities, • A proactive, flexible mindset with the ability to adapt to change and drive improvements, • Experience leading, managing, and developing teams, including performance reviews and coaching, • Confident decision-maker with a positive, solutions-focused approach, • Strong team player with the ability to lead and collaborate across a multi-level organisation, • Self-motivated, with the ability to set and achieve goals while supporting the development of others, • Professional, approachable, and empathetic, with a strong focus on delivering excellent service What We Offer • Opportunity to play a key role in a growing healthcare organisation, • A collaborative and supportive working environment, • Professional development and career progression opportunities For an informal conversation, contact Beth on 02392 316033 or email