Sales Advisor
23 hours ago
Bicester
Job Description Position: Sales Advisor - 8 hours per week (3 positions available) Location: Samsonite store, Bicester Village, 112 Pingle Dr, Bicester OX26 6EU Availability: June 2025 Job Purpose • Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales., • Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. Principal Accountabilities Customer Service/Sales • Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience., • Introduce selling benefits and various features of merchandise range., • Maximise sales through detailed product knowledge and add on sales, • Be knowledgeable about store layout, products and stock availability., • Deal with customers in a cheerful, polite and efficient way, always considering their needs., • Handle customer complaints and phone queries tactfully in line with Company Policy., • Process transactions in an efficient and professional manner always adhering to Company Procedures., • Be fully aware of Samsonite after sales service, Supplier’s warranties and areas covered., • Maintain awareness of sales promotions, incentives and product brochures, • Be aware of all sales figures, targets and commission on a daily/weekly/period basis. Stock/Merchandising • Process deliveries and communicate any discrepancies under and over in an efficient manner., • Ensure backup stock and stockrooms are kept in order., • Be knowledgeable of all products (current and new) and selling benefits., • Assist in layouts and maintenance of merchandising and internal displays., • Read and action relevant Head Office communication, • Assist in stock counts as directed by Store Manager. Security • To ensure that any security issues are acted upon where possible and reported to Management., • To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping • Maintain high standards at all times within the branch., • Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Operations /Administrative Duties • Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated., • Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures., • Open and close the store following Company Procedures., • Carry out stock and personnel administration as directed by Management. Attendance • To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time., • If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made., • If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible., • Any LOSS of business time must be made up and discussed with manager., • To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner., • To adhere to company attendance policy Appearance • Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety • Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management., • Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management. Skills Required • Constant standing, bending, frequent lifting of luggage up to 15 kilos., • Computer literate, • Previous experience in retail, • Ability to work under pressure, • Team player and motivator, • Target driven, • Brand sensibility, • Good command of English, • Flexibility