Microsoft dynamics jobs in United Kingdom

Data Architect - London - £72k Please note - this role will require you to work from the London based office two days per week. To be eligible for this role you must have the unrestricted right to work in the UK. This organisation does not offer sponsorship. We are seeking an experienced Data Architect to lead the design, governance and evolution of enterprise and project data architectures across a complex Microsoft Dynamics 365 and downstream medallion architecture environment. This role is responsible for shaping how data is structured, governed and used across new solutions and enhancements. You will carry out structured analysis of data estates and project requirements, translating these into conceptual and logical data models, glossaries, taxonomies and ontologies. You will also map critical data flows and maintain enterprise data models with clear lineage. A key part of the role is model governance, version control and quality assurance, including the extension and enforcement of standards and policies using Sparx Enterprise Architect, MDG technologies and scripting. You will work closely with colleagues at all levels of the organisation, as well as external delivery partners, to ensure data architecture supports business objectives, regulatory responsibilities and user needs. The role reports to the Enterprise Architect and sits within the Digital Services team, working closely with Data Governance, BI, Technology Services and wider business teams. Key responsibilities include: • Lead project-level data architecture through structured Data Architecture Assessments (DAAs), • Own and evolve enterprise data architecture and model governance via the Data Architecture Framework (DAF), • Administer the model repository, including version control and quality assurance, • Champion the data architecture "store front", educating, mentoring and promoting the DAF, UML and enterprise data models, • Develop and maintain the Data Architecture Roadmap, • Analyse business and technical requirements against the enterprise architecture landscape and recommend appropriate data solutions, • Strong knowledge of DAMA DMBoK, • Expertise in UML conceptual and logical data modelling, • Deep understanding of Transactional, Kimball and One Big Table (OBT) methodologies and their appropriate use cases, • Proven experience with Sparx Enterprise Architect and MDG technologies, • Degree or postgraduate qualification in IT, Computer Science, Engineering or a related field (or equivalent experience), • Strong problem-solving skills for complex data and technology challenges, • Ability to explain complex technical concepts clearly to non-technical audiences, • Proven experience working in a data architecture role, • Hands-on delivery of robust, practical data architecture based on business and technical requirements Tenth Revolution Group are the go-to recruiter for Data & AI roles in the UK offering more opportunities across the country than any other recruitment agency. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, and the London Fabric User Group. We are the global leaders in Data & AI recruitment.

D365 Finance & Operations Functional Consultant London (Hybrid) We are currently recruiting for a D365 Finance & Operations Functional Consultant to join a highly regarded London-based organisation undergoing a major business transformation programme. Essential: • Proven experience with Microsoft Dynamics 365 Finance & Operations, • Strong experience writing user stories in Azure DevOps, • Good understanding of Finance and/or Operational processes within ERP systems, • Experience supporting ERP implementations or major system upgrades, • Lead workshops to gather and validate business requirements, • Translate requirements into user stories and acceptance criteria (Azure DevOps), • Act as the functional interface between business users and system integrators, • Review and assure solution designs to ensure alignment with business needs, • Support data migration, integrations, and functional decision-making, • Play a key role in SIT, UAT, and go-live readiness, • Support system enhancements and continuous improvement, • Act as a functional SME for D365 F&O, • Maintain documentation and process artefacts Etech Partners needs to collect and use your personal information when you apply for a role. We understand that you care about your privacy, and we take that seriously. Our Privacy Notice describes our policies and practices regarding collection and use of your personal data. By applying for this job you accept the Privacy Policy.

Job Title: Dynamics 365 Developer & Support Engineer (Lead) Location: Hybrid - London (2 to 3 days on site)Salary: £87,000 per annum + benefitsContract Type: Permanent Overview We're recruiting a Dynamics 365 Developer & Support Engineer (Lead) to take ownership of the design, development, and support of Microsoft Dynamics 365 and Power Platform solutions. This is a senior, hands-on role blending development leadership with day-to-day technical support. You'll shape solution design, drive integrations, and ensure robust, secure, and high-performing systems across a complex Microsoft ecosystem. Key Responsibilities Development * Design, develop, and enhance Dynamics 365 CE applications aligned with best practice. * Build and configure workflows, plugins, automations, and integrations across Power Platform (Power Apps, Power Automate, Dataverse, Power BI). * Integrate Dynamics 365 with Azure Logic Apps, API Management, and other enterprise services. * Implement and manage CI/CD pipelines and GIT version control. * Collaborate closely with Product Managers and business users in an Agile SCRUM environment. * Ensure quality assurance and compliance with OWASP Top 10 and security standards. Support * Provide 2nd and 3rd line support across Dynamics CRM applications. * Manage incidents, service requests, and changes following ITIL processes. * Monitor CRM performance and proactively resolve operational issues Skills & Experience Required Essential * Proven technical expertise in Dynamics 365 CE configuration and customisation. * Hands-on with Power Platform including Power Apps, Power Automate, Power BI, and Dataverse. * Strong integration skills with Azure Logic Apps, REST/SOAP APIs, and KingswaySoft. * Experience with CI/CD, DevOps, and GIT version control. * Proficient in SQL, SSIS, and Azure Data Factory (ADF). * Working knowledge of Agile/SCRUM and OWASP principles. * Excellent stakeholder management, communication, and problem-solving skills. Desirable * Exposure to Copilot and AI-driven tools. * ITIL certification or experience working in ITIL environments. * Performance tuning and data migration expertise. *Rates depend on experience and client requirements

Senior Azure Developer - Active SC, Azure Service Bus, D365 Up to £550 per day (Inside IR35) London / Remote 12 months My client is an instantly recognisable consultancy who urgently requires a Senior Developer with Active Security Clearance (SC), and expertise in Azure Service Bus and Dynamics 365, to join a business-critical programme. Key Requirements: • Proven experience working as a Senior Developer within the public sector, • Active Security Clearance (SC), • Hands-on experience with Azure Service Bus and message queue systems., • Microsoft Dynamics 365 and Power Automate expertise., • Strong understanding of integration patterns and secure data transfer., • Proficiency in C#, PowerShell, and scripting., • Background in Azure cloud services and automation., • Strong communication and documentation skills., • Experience with additional Azure services., • Knowledge of DevOps practices and CI/CD pipelines. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are looking for an experienced MS Dynamics 365 HR Functional Consultant to support the delivery and optimisation of HR solutions within the Dynamics 365 ecosystem. This role focuses on configuring, customising, and enhancing D365 HR modules while working closely with stakeholders to translate business requirements into effective system solutions. Job Title: MS Dynamics 365 HR Functional ConsultantContract type: FTCLocation: London (Remote)Day Rate: £300-£320 per day You will play a key role in improving HR processes, driving automation, and supporting clients in maximising the value of their Dynamics 365 investment. Responsibilities include but are not limited to: • Configure and customise Dynamics 365 Human Resources modules, including personnel management, benefits, compensation, and leave, • Lead client workshops to gather, clarify, and translate business requirements into functional solutions, • Design and implement scalable solutions within the Dynamics 365 environment, • Develop and deploy process automations using Power Platform and Power Automate, • Support data migration, system integration, and functional testing activities, • Provide ongoing system support, optimisation, and continuous improvement, • Collaborate with stakeholders to enhance employee experience and HR service delivery, • Ensure alignment with HR best practices and regulatory requirementsWhat we are looking for:, • Strong experience as a Dynamics 365 HR Functional Consultant, • In-depth knowledge of the D365 HR product and its core modules, • Proven experience in configuration and customisation of D365 HR solutions, • Experience facilitating client workshops and requirements gathering sessions, • Hands-on experience with Power Platform and Power Automate, • Strong understanding of HR processes (e.g., onboarding, leave management, compensation), • Experience working with Dynamics 365 Finance & Operations / Talent modules, • Familiarity with data migration, testing, and system integration, • Strong stakeholder management and communication skills, • Experience with Dynamics 365 Lifecycle Services (LCS) and Azure DevOps, • Knowledge of Power BI and advanced Excel, • Microsoft Certified: Dynamics 365 Functional Consultant Associate, • Must have a minimum of 5 years continuous UK residency, • Able to work remotely with potential occasional on-site requirements in London, • Available to start within short notice This is an excellent opportunity to contribute to impactful HR transformation projects, working with modern Microsoft technologies in a flexible, remote-first environment. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Role: MS Dynamics Developer (365)Location: LondonSalary: £70,000Days in the office: 1-2days a week My client is looking for a D365 Developer to join their team. This is a rare opportunity to join at the early stage of an D365 implementation, where you'll help shape how Dynamics is rolled out within the organisation. Experience/ responsibility • Design and build bespoke customisation's within Dynamics 365, • Solid experience with C#, Javascript, Power Automate, PowerBI and Power Apps, • Develop custom entities, forms, plugins, and workflows, • Build integration's between CRM and other enterprise systems, • Work closely with the System Owner and Configurator, • Contribute to backlog refinement and solution design

Senior Manager - Dynamics365 Barnardo's is delighted to offer an exciting opportunity for a Senior Manager to take strategic ownership and lead the Microsoft Dynamics 365 (D365) product roadmap across the organisation. This is a full-time hybrid position, with occasional travel to London (anticipated to be no more than 2 to 3 times per month). If you are an experiencedproduct professional with strong... ZIPC1_UKTJ

Dynamics 365 Developer - Remote (Tech stack: Microsoft Dynamics 365, PowerApps, Power Platform, C#, .NET, SQL, JavaScript, DevOps, Agile) Our client is a specialist technology business delivering bespoke solutions within the legal tech space. They are looking to recruit a Dynamics 365 Developer to work across both existing systems and new project development. This is a fully remote role where you will design, build, and enhance applications using Dynamics 365, PowerApps, and the wider Power Platform, alongside core .NET technologies. Key Responsibilities: Develop and customise solutions using Dynamics 365 and PowerApps. Build and maintain applications using C#, .NET, SQL, and JavaScript. Enhance system performance, resolve issues, and deliver new features. Work with stakeholders to gather requirements and translate them into technical solutions. * Contribute to Agile delivery and continuous improvement. Skills & Experience: Commercial experience with Dynamics 365 and PowerApps / Power Platform. Strong knowledge of C#, .NET, SQL, and web technologies. Experience working in Agile environments. Familiarity with DevOps or similar tools. Strong communication skills and ability to manage your own workload. Experience within the legal sector is advantageous but not essential. Location: Remote (UK) Salary: £40,000 - £50,000 + Bonus + Benefits Applicants must have the right to work in the UK. Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions! NOIRUKTECHRECNOIRUKREC

Dynamics 365 CE Developer - Remote (London HQ) Salary: £70,000 + Flexible Benefits About the Role We are seeking a skilled Dynamics 365 CE Developer to lead ongoing system enhancements, support users, and ensure our CRM platform continues to evolve in line with business needs. This role is ideal for someone who enjoys practical problem-solving, collaborating with stakeholders, and delivering consistent, high-quality improvements in a supportive and flexible environment. You will work remotely, with occasional visits to our London headquarters for planning sessions and team collaboration. Key Responsibilities • Lead the enhancement, configuration, and customisation of Microsoft Dynamics 365 CE to support business processes and user requirements., • Collaborate with stakeholders across the organisation to gather, analyse, and translate business needs into effective technical solutions., • Develop and maintain workflows, forms, views, and custom components to optimise CRM usability and performance., • Use Power Platform tools-including Power Automate and Power Apps-to automate processes and extend system capability., • Troubleshoot issues, provide end-user support, and ensure timely resolution of incidents and service requests., • Contribute to agile ceremonies and work effectively within cross-functional teams to deliver iterative improvements., • Ensure system changes follow best practices for governance, documentation, and long-term maintainability. Essential Skills & Experience • Strong hands-on experience with Dynamics 365 CE configuration, customisation, and solution management., • Proven ability to gather and analyse business requirements and translate them into practical CRM enhancements., • Working knowledge of the Power Platform, including Power Automate and Power Apps., • Confident troubleshooting skills and experience supporting end users in a live environment., • Experience working within agile delivery teams and collaborating with multiple business functions. What We Offer • Fully remote role with flexibility built around work-life balance., • Supportive team culture focused on collaboration, learning, and continuous improvement., • Opportunities to contribute to a platform that is central to business operations and long-term strategy., • Occasional travel to our London HQ for team sessions and project workshops.

Modernisation SME - Dynamics LondonHybrid Permanent Full time - 35 hours per week£70,000 - £90,000 Join the ICAEW At ICAEW, you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do-creating an exciting, forward-looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. Role Profile To act as the go-to expert for the Microsoft Dynamics 365 platform at ICAEW, providing deep functional and technical knowledge, supporting delivery teams, enabling business capability, and ensuring platform integrity and performance. The SME partners with Product Owners, Engineers, Business Analysts, and Support teams to optimise the use of Dynamics (e.g. Sales, Customer Service), lead configuration, troubleshoot issues, and shape continuous improvement. This role plays a key part in ensuring the Dynamics platform delivers maximum value while remaining scalable, compliant, and aligned with broader architectural standards Responsibilities include:* Serve as the subject matter authority for Microsoft Dynamics 365 modules used across ICAEW, including Sales, Customer Service, and potentially Marketing. * Provide hands-on configuration of entities, forms, workflows, business rules, Power Automate flows, and model-driven apps. * Investigate and resolve functional and technical issues related to the Dynamics 365 platform, including performance, access, and data synchronisation issues. * Work with Integration and Data teams to validate API connections, data mappings, and workflows involving Dynamics 365. * Contribute to platform roadmaps, version upgrades, and licensing reviews, working closely with Architecture, Procurement, and Product. * Build strong relationships with business users to understand processes, pain points, and improvement opportunities. Candidate Profile Requirements include:* Proven experience working with Microsoft Dynamics 365, including functional configuration and user support across Sales, Service, or Marketing modules. * Proven experience supporting delivery teams or acting as a platform SME within a CRM or enterprise SaaS environment. * Exposure to platform governance, upgrades, licensing, or performance tuning in a complex organisation. * Functional expertise in Dynamics 365 - Confident in configuring entities, business rules, forms, views, dashboards, workflows, and security roles. * Power Platform knowledge - Experience with Power Automate, Power Apps, and Dataverse. For the full role profile please click the document attached. Why work for us?We want you to enjoy your work and flourish in your role.Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect.We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development.Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that's in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption.Our employee benefits include:* A substantial suite of training and development* Flexible working arrangements* A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plansWe are a disability confident employer.

Job Title: Microsoft Dynamics 365 CRM Lead Consultant (Power Platform) Salary: £65,000 - £70,000Location: UK-based, Remote (with occasional travel)Reports to: Head of OperationsEmployment Type: Full-time, Permanent Role Overview We are seeking an experienced Microsoft Dynamics 365 CRM Lead Consultant with strong Power Platform expertise to lead the design and delivery of CRM solutions for a varied client base. This role plays a key part across the full delivery lifecycle, combining hands-on technical capability with strong consulting and stakeholder engagement skills. You will act as a trusted advisor, supporting clients from discovery through to implementation, training, and ongoing platform optimisation. The role requires someone comfortable working across multiple projects while maintaining a high standard of delivery and customer experience. Working Arrangements This is a home-based role with standard working hours aligned to a typical UK working day. Some UK travel will be required for client workshops, training sessions, internal meetings, and industry events. Key Responsibilities • Act as the primary subject matter expert for Microsoft Dynamics 365 CRM and the Power Platform, • Lead end-to-end CRM engagements, from requirements gathering through configuration, deployment, and post-go-live support, • Facilitate stakeholder workshops to capture business requirements and translate them into effective technical solutions, • Configure and extend Dynamics 365 using Power Platform tools, ensuring solutions align with best practice, • Support the ongoing enhancement and optimisation of CRM solutions, including integrations and process improvements, • Deliver system demonstrations, user training, and knowledge-transfer sessions, • Ensure structured delivery practices are followed across development, testing, and release phases, • Work closely with project managers and delivery teams to ensure clear communication and successful outcomes, • Maintain consistency, quality, and governance across all assigned projectsEssential Skills & Experience, • Significant hands-on experience delivering Microsoft Dynamics 365 CRM solutions, • Strong expertise with the Microsoft Power Platform, • Experience leveraging AI-driven capabilities and Copilot features within the platform, • Proven ability to deliver customer-facing workshops and training sessions, • Excellent written and verbal communication skills, • Strong problem-solving ability with attention to detail, • Microsoft Power Platform Fundamentals certification (PL-900 or equivalent)Desirable Skills & Attributes, • Advanced Microsoft Power Platform or Solution Architect certification (e.g. PL-600), • Experience working in a consulting or multi-client delivery environment, • Ability to manage workload effectively across multiple concurrent projects, • Self-motivated, proactive, and comfortable working with minimal supervision, • Collaborative mindset with a strong focus on quality and customer outcomes

IT Trainer • Contract Type: 18-month fixed-term, • Location: London Office / Hybrid Day-to-day of the role: Training Needs Analysis and Design: • Conduct IT Training Needs Analysis (TNA) to identify skills gaps and development requirements., • Design and develop training programmes, materials, and documentation for various software and systems., • Deliver training sessions using various methods such as in-person sessions, team exercises, one-to-one coaching, and virtual webinars., • Monitor and evaluate the effectiveness of training sessions using feedback surveys and assessments., • Proven experience as an IT Trainer or similar role., • Strong knowledge of Microsoft 365, Dynamics CRM, and other core IT solutions., • Excellent communication and presentation skills., • Ability to design and implement comprehensive training programs.

Job Title: SC CLEARED Copilot SME - Studio Agents (AI Agent Builder) Location: RemoteContract Type: 3-6 Month Contract (with possible extension) Role OverviewWe are seeking a highly skilled Copilot Subject Matter Expert (SME) with a strong focus on designing, building, and optimizing Studio Agents. This role will lead the development of intelligent AI agents that enhance productivity, automate workflows, and deliver scalable business solutions using Microsoft Copilot technologies. Key Responsibilities • Design, build, and deploy AI-powered Studio Agents using Microsoft Copilot and related platforms, • Act as the SME for Copilot capabilities, advising stakeholders on best practices and use cases, • Collaborate with business teams to identify automation opportunities and translate them into agent solutions, • Configure, test, and optimize conversational flows, prompts, and integrations, • Ensure governance, compliance, and security standards are applied to all Copilot solutions, • Provide training, documentation, and ongoing support to internal teams, • Proven experience with Microsoft Copilot, Power Platform, or similar AI tools, • Strong understanding of AI agents, prompt engineering, and conversational design, • Experience integrating APIs, data sources, and enterprise systems, • Familiarity with Microsoft 365 ecosystem (Teams, SharePoint, Dynamics, etc.), • Strong problem-solving skills and ability to translate business needs into technical solutions, • Experience with Azure AI services or OpenAI technologies, • Background in automation, RPA, or workflow orchestration, • Knowledge of governance and security best practices for AI solutions, • Certifications in Microsoft AI, Power Platform, or Azure

Requirements & Qualifications • Experience: Often requires 3+ years of experience with [Dynamics 365 F&O or Talent modules]., • Skills: Proficiency in Dynamics 365 Lifecycle Services (LCS), Azure DevOps, Power BI, and Excel., • Certification: [Microsoft Certified: Dynamics 365 Functional Consultant Associate] certification is highly valued. Skills: MSD365 HR functional consultant Experienced MSD365 HR functional / technical consultant with experience of the following HR modules / processes that will need configuration / customisation in MSD365. Designing and developing solutions in the Microsoft Dynamics 365 environment. Implementing business automations using Power Platform and Power Automate. Working with clients to update, extend or migrate their current IT applications to make optimal use of the possibilities that Dynamics 365 CRM offers. Knowledge / Experience: 1. Detailed knowledge of MSD365 HR product, 2. Experienced in config / custom of MSD365 HR product, 3. Experience of engaging in client workshops to get clarification of config/custom required). A Dynamics 365 Human Resources (HR) Functional Consultant specializes in implementing, configuring, and optimizing Microsoft Dynamics 365 HR solutions to streamline talent management, payroll, and employee experiences. They bridge the gap between business needs and technical capabilities, automating processes like onboarding, leave management, and compensation. Key Responsibilities & Skills • Implementation & Configuration: Configuring D365 HR modules, including personnel management, benefits, compensation, and leave., • Process Automation: Utilizing [Power Automate] and workflow tools to automate HR tasks., • Data Migration & Testing: Managing data migration, functional testing, and system integration (e.g., Finance & Operations, Teams)., • System Administration: Providing ongoing support and optimization to improve workforce insights and employee self-service., • Domain Expertise: Understanding HR best practices, global regulations, and compliant compensation planning.

Cloud Solution Architect for Power Platform We are looking for a seasoned Power Platform Cloud Solution Architect with extensive experience in Power Platform development. This role emphasizes developing and implementing governance strategies, best practices, and customized Power Platform solutions. The ideal candidate will be skilled in leveraging the Power Apps and Power Automate Studio and Power Platform Admin Center to assist customers with architectural design, troubleshoot existing applications, and establish governance frameworks tailored to organizational needs. Qualifications • Experience Level: Intermediate to expert in Power Platform governance, administration, and Power Apps development., • Technical Expertise: Advanced knowledge of Power Platform Admin Center and Center of Excellence Starter Kit configuration., • Power Platform Technologies: Strong proficiency in Power Apps (Canvas and especially Model Driven Apps), Power Automate (cloud and especially desktop flows), Dataverse, Power Pages and other Power Platform components., • Enterprise Focus: Demonstrated experience in Power Platform administration and support within large-scale environments., • Training & Troubleshooting: Skilled in delivering technical training and resolving complex application issues., • Problem-Solving & Collaboration: Excellent analytical and collaboration skills., • Communication: Strong ability to engage with key stakeholders and cross-functional teams., • Certifications: Advanced Microsoft certifications preferred., • Consulting Experience: Previous customer-facing roles are highly desirable. Power Platform Development • Develop and maintain Power Apps solutions with a focus on model driven apps development and architecture., • Development of Power Pages., • Knowledge of Application Lifecycle Management (ALM) via Solutions., • Experience in setting up, troubleshooting and optimizing Power Automate desktop flows., • Familiarity with integrating data from Dataverse, SharePoint, and other sources., • Administer and support Power Platform environments, including Power Apps, Power Automate, and Power Platform Admin Center (PPAC)., • Deep understanding of Dataverse, governance strategies, environment planning, and security., • Expertise in developing environment strategies (environment types, purpose, security roles)., • Proficiency in licensing (standard vs. premium), capacity planning, and Data Loss Prevention (DLP) policies., • Analytical skills for reporting and data analysis within PPAC and M365 audit logs. Dynamics 365 Customer Engagement • Up to date product knowledge in Dynamics 365 Customer Engagement modules:, • Dynamics 365 Sales, • Dynamics 365 Customer Service, • Dynamics 365 Customer Insights – Journeys, • Enterprise level administration and development focused specifically with:, • CRM infrastructure installation and configuration, • CRM deployment configuration, • CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows), • CRM integration, • Dynamics CRM Cloud Migration, • Knowledge in CRM 2015+ build versions and upgrade experience, • Architectural experience for Dynamics CRM on-premises, • A strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting.

D365 F&O System Administrator London (Hybrid) We're currently recruiting for a D365 F&O System Administrator to join a business-critical transformation programme, reporting directly to the Head of IT. Responsibilities • Act as the internal D365 F&O system administrator throughout the implementation life cycle, working alongside external delivery partners., • Support the setup, management and governance of all D365 environments., • Support configuration management and controlled promotion of configuration and code across environments., • Assist with data migration activities, including validation, reconciliation and cutover support., • Support testing activities (SIT and UAT), including environment readiness, defect triage and resolution support., • Proven experience administering Microsoft Dynamics 365 F&O in a live environment., • Strong understanding of D365 security roles, user management and segregation of duties., • Experience managing D365 environments and supporting releases, patches and updates., • Practical experience supporting ERP implementations or major system upgrades., • Familiarity with Azure DevOps or similar tooling for issue, change and release management. Etech Partners needs to collect and use your personal information when you apply for a role. We understand that you care about your privacy, and we take that seriously. Our Privacy Notice describes our policies and practices regarding collection and use of your personal data. By applying for this job you accept the Privacy Policy.

Customer Service Caseworker / Service Recovery Complaints Officer A fantastic opportunity for a proactive customer service professional with strong case management, problem-solving and stakeholder engagement skills to deliver service recovery and improve customer satisfaction within a regulatory environment. If you’ve also worked in the following roles, we’d also like to hear from you: Customer Service Advisor, Complaints Officer, Housing Officer, Case Handler, Resident Liaison Officer, Customer Service Representative, Complaints Handler, Service Recovery Caseworker, Housing Caseworker, Supported Housing Worker This is officially known within the organisation as a Service Recovery Caseworker SALARY: £31,397 to £38,007 per annum + Benefits LOCATION: Hybrid working role split between the office in Ealing (W5) and the remaining time from home JOB TYPE: Full-Time, 11 Month Fixed Term Contract WORKING HOURS: 35 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Caseworker to join a busy customer service and service improvement team. As a Customer Service Caseworker you will take ownership of customer cases where there has been high contact, working proactively to resolve issues and prevent escalation into formal complaints. The Customer Service Caseworker will analyse case histories, identify service failures and collaborate with internal teams to deliver timely resolutions that improve the customer experience. This is a varied and rewarding role where strong communication, CRM systems knowledge and a customer-focused approach are essential to driving service excellence. APPLY TODAY Apply Today to take the next step in your career. Apply Now for our Recruitment Team to review your application. DUTIES Your duties as the Customer Service Caseworker include: • Case Review and Analysis: Assess high volumes of customer contact across multiple channels, reviewing history, actions taken and vulnerabilities, • Case Triage: Apply service recovery principles to prioritise and manage cases effectively, • Customer Communication: Provide clear, professional support via telephone, correspondence and face-to-face interactions, • First Contact Resolution: Resolve issues promptly wherever possible to enhance customer satisfaction, • Stakeholder Collaboration: Work closely with internal departments and external partners to address service concerns, • Escalation Management: Identify high-risk cases and escalate appropriately to meet service level agreements, • Case Management Systems: Maintain accurate records using CRM systems including Dynamics, • Progress Monitoring: Track cases from initial contact through to resolution, coordinating meetings where required, • Continuous Improvement: Record lessons learned to support service improvements and best practice, • Mailbox Management: Respond to internal and external queries efficiently, ensuring timely follow-up CANDIDATE REQUIREMENTS • GCSEs (or equivalent) including Maths and English, • Previous experience in customer service, and must have social housing or property management experience, • Understanding of policies, repair obligations and safeguarding processes, • Strong analytical ability with a proactive approach to resolving issues, • Excellent verbal and written communication with strong interpersonal skills, • High level of accuracy when managing case records and documentation, • Ability to remain calm, assertive and professional in challenging situations, • Experience with Microsoft Office, Outlook, Excel, Word and CRM systems BENEFITS • 25 days’ holiday plus Bank Holidays, increasing to 28 days with service, • Up to 8% contributory pension scheme, • Flexible working arrangements, • Annual health and lifestyle allowance of up to £300 This role requires a DBS check The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14610 Full-Time, Contract Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

My client has a requirement for an Azure API Integration Engineer on an initial 12 month fixed term contract with opportunities to extend thereafter. Please note this role will require you to visit their office twice per week - the nearest station to their office is Kings Cross. ROLE: - • Lead the administration of the API and integration, • Dynamics 365 CRM connectivity, • Management of their Microsoft ecosystem REQUIRED SKILLS: - • Azure Logic Apps and Azure service bus - designing and building the integration flows, • Azure data layer, • API Keys, • Deployment Reviews, • Cost Reporting, • M365 and Dynamics If this role looks of interest, please submit your most recent CV for consideration - a more detailed job description will then be provided.

Contract Opportunity: Power BI / Data Performance Specialist Location: Fully RemoteContract Length: 3 months initial (very likely extension)Rate: £300 per day (Outside IR35) Overview We are supporting a business currently undergoing a company-wide digital transformation programme, including the implementation of Microsoft Dynamics 365 CE & Finance & Operations. Due to the recent loss of an internal data resource, there is an immediate need for an experienced Power BI / Data Specialist to step in and establish reporting capability from the ground up. This role will play a key part in driving a performance-led culture through data, with a strong focus on delivering high-impact, actionable insights to stakeholders across the organisation. The Role This is a hands-on Power BI contract role with a strong emphasis on both analysis and delivery. You will be responsible for shaping reporting requirements, proposing impactful insights, and rapidly developing dashboards to support business performance monitoring. Key responsibilities include: • Engaging with stakeholders to gather and define reporting requirements, • Translating business needs into clear, insightful reporting solutions, • Proactively suggesting report ideas (e.g. pipeline visibility, performance tracking, operational KPIs), • Designing and building end-to-end Power BI dashboards and reports, • Developing data models within D365 CE to support reporting needs, • Ensuring reports are user-friendly, scalable, and configurable for different stakeholder groups, • Helping to establish best practices around reporting and performance measurementWhat We're Looking For, • Strong experience as a Power BI Developer / Data Specialist, • Proven track record of delivering performance management dashboards, • Ability to work across both requirements gathering and technical delivery, • Experience building data models and reports within or alongside D365 CE, • Comfortable working in environments with low data maturity, • Strong stakeholder engagement skills, including the ability to challenge and propose solutions You'll be instrumental in helping the business move towards a data-driven performance culture while their broader transformation programme continues.

Job Role - IT ERP Project Manager Location: Remote / flexible on location Salary / remuneration: £60-75,000 + car allowance + bonus Chapman Tate Associates seeks an IT ERP Project Manager to lead end-to-end ERP implementations for clients operating within manufacturing, distribution, logistics, or similar operationally complex environments. This role is suited to candidates who have worked within a Consultancy or IT Reseller environment and are comfortable managing multiple stakeholders, tight timelines, and business-critical ERP programmes. You will be responsible for driving ERP projects from initiation through to go-live and post-implementation support, ensuring delivery on time, on budget, and to scope. Key Responsibilities • Lead full lifecycle ERP implementation projects (discovery to go-live and hypercare), • Manage delivery across functional, technical, and third-party teams, • Act as the primary client-facing project lead, • Define project scope, plans, governance, risks, and dependencies, • Manage budgets, resourcing, milestones, and delivery schedules, • Ensure strong change management and stakeholder communication throughout the project, • Drive best-practice delivery methodologies within a consultancy-led environment Essential Experience • Proven experience as an ERP Project Manager, • Background working for a Consultancy or IT Reseller (essential), • Delivered end-to-end ERP implementations, • Industry experience within Manufacturing, Distribution, Logistics, or similar sectors, • Familiarity with ERP platforms such as:, • Epicor, • Acumatica, • Microsoft Dynamics (D365 / NAV / BC), • Sage (X, etc.), • or similar mid-market ERP systems, • Strong client-facing and stakeholder management skills Desirable (Not Essential) • Experience managing multiple ERP projects concurrently, • Agile, Prince2, PMP, or similar project management certifications, • Exposure to WMS, supply chain, finance, or manufacturing modules, • Experience working with offshore or blended delivery teams Why Join? • Work on high-impact ERP implementations across operationally critical industries, • Join a consultancy environment where delivery quality matters, • Clear visibility, autonomy, and ownership of projects, • Opportunity to work with leading mid-market ERP platforms If interested and would like to join a seasoned team and like minded individuals, apply online now for a quick turnaround.

Our client is looking for an experienced IT Support Engineer (2nd/3rd Line) to join their IT team. This is an excellent opportunity for a hands-on technical professional who enjoys working across modern Microsoft technologies in a collaborative, fast-paced environment. You will be a key technical resource within a small IT team, taking ownership of complex support issues, contributing to continuous improvement, and ensuring the reliability and security of IT services across the business. The Role As an IT Support Engineer, you will provide 2nd and 3rd line support across infrastructure, cloud and end-user environments, acting as a primary escalation point for technical issues. You will work closely with the IT Technical Lead, support ongoing projects and play an important role in maintaining service continuity and security. This role offers broad exposure to Microsoft cloud technologies, Azure, endpoint management and security. Key Responsibilities -Provide 2nd and 3rd line IT support across cloud, infrastructure and end-user services -Act as a primary escalation point for complex technical issues -Support user onboarding and offboarding, including laptop builds, device configuration (Windows and Mac) and mobile devices -Troubleshoot and support: -Microsoft 365 (Exchange, Teams, SharePoint) -Entra ID (Azure AD), Conditional Access and identity management -Intune and endpoint management -Windows desktop and server environments -Support and maintain Azure and cloud-based services -Assist with security configuration and monitoring, including Microsoft Defender, identity protection, endpoint security and patching -Perform root cause analysis and implement long-term technical fixes -Support compliance with security and governance frameworks such as ISO 27001 and Cyber Essentials -Contribute to IT projects, system upgrades and deployments -Create and maintain technical documentation and knowledge base articles -Work closely with the IT Technical Lead and provide cover when required -Liaise with third-party vendors and service providers Skills & Experience Essential -Proven experience in an IT support role covering 2nd and 3rd line responsibilities -Strong experience with: -Microsoft 365 -Entra ID / Active Directory -Intune / endpoint management -Azure (administration, networking and identity) -Solid understanding of networking fundamentals (DNS, DHCP, VPNs, firewalls) -Experience supporting Windows server and desktop environments -Knowledge of Microsoft security tools and best practices -Strong troubleshooting skills across multiple systems -Experience working within a small to mid-sized IT team Desirable -PowerShell scripting or automation experience -Backup and disaster recovery exposure (e.g. Veeam) -Experience with Dynamics 365 or other business systems -Familiarity with ITIL-aligned processes

We are looking for a highly skilled major donor relationship manager who knows how to engage and inspire lasting relationships with high-value supporters, turning shared ambition into meaningful impact. As Senior Philanthropy Executive, you will help grow major donor investment: accelerating progress in MND research and contributing to the delivery of crucial support services for the Motor Neurone Disease (MND) Community. This is a role for someone who understands and excels in the stewardship required to secure transformative philanthropic support. As Senior Philanthropy Executive, you will shape major donor journeys to inspire donors’ philanthropic aspirations and align them with MND Association priorities. You will open doors to new relationships through thoughtful and influential networking and cultivation. You will be part of the Motor Neurone Disease Association’s Philanthropy team, working with major donors and prospects across the UK. You will manage a defined portfolio through which you will secure significant philanthropic income as you deliver thoughtful and personalised stewardship. Key Responsibilities • Manage and grow a portfolio of major donors and prospects, • Secure significant and sustainable income, including multi-year and six-figure gifts, • Build strong, trust-based relationships through tailored engagement and stewardship, • Deliver compelling written and verbal donor communications and proposals, • Lead donor meetings and project visits, working with senior colleagues where appropriate, • Contribute to donor cultivation plans, forecasting and performance reporting, • Use CRM systems to record activity, insight and outcomes accurately, • Proven successful experience securing major gifts from high-net-worth individuals (desirably including six-figure donations)., • An engaging communicator who writes and speaks with clarity and warmth, • Experience working to, and exceeding, income targets, • Strong relationship-management skills and sound judgement, • Confidence working independently while supporting team success, • Strong understanding of philanthropic best practice and compliance including the Code of Fundraising Practice and GDPR, • Experience using CRM systems such as Raiser’s Edge or Microsoft Dynamics Further information about MND Association and full job description is available in the attached Candidate Pack. We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements. What We Offer • 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays, • Access to UK Healthcare, including dental, eyecare, health screenings, and therapies, • 24/7 GP access via phone and video, • Life assurance and confidential counselling helplines, • Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave), • Access to Benefit Hub for discounts on everyday shopping, • Enhanced pension scheme, • Opportunities for training and personal development Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

Management Accountant job in South West London Your new company A dynamic, fast-growing organisation based in SW London, operating in a high-energy, creative environment. The business brings people together at scale, thrives on innovation, and moves at pace, with a strong culture of ambition, collaboration, and continuous growth. Backed by private equity, the company is on an exciting journey of expansion, building teams, systems, and capabilities as it scales rapidly. Your new role My client is seeking a capable and commercially minded Management Accountant to take full ownership of the management accounts for a defined portfolio. This role is suited to someone who is confident in delivering end-to-end monthly management accounts to tight deadlines, thrives in a fast-paced environment, and can quickly build credibility with stakeholders.You will play a key role in providing accurate, insightful reporting, supporting cost control, and contributing to budgeting, forecasting, and continuous improvement initiatives within a growing and evolving business. Key Responsibilities • Take full ownership of the monthly management accounts for your portfolio, ensuring all journals, accruals, prepayments, and reconciliations are completed accurately and on time., • Deliver clear variance analysis and written commentary, investigating movements against budget and forecast and providing meaningful insight., • Own and maintain balance sheet reconciliations, proactively identifying and resolving issues., • Work closely with budget holders to improve cost control, enhance reporting, and support informed decision-making., • Play an active role in budgeting and forecasting, coordinating inputs, challenging assumptions, and meeting strict deadlines., • Build strong, trusted relationships with stakeholders, acting as a finance business partner to your portfolio., • Take initiative to streamline and improve processes within the management accounts function., • Remain hands-on and adaptable, supporting ad-hoc work, particularly during periods of change or acquisition integration., • Contribute to the annual audit process, preparing schedules and responding to audit queries., • Support the effective use and ongoing development of the organisation’s planning and reporting tools, • Promote a culture of accuracy, accountability, and continuous improvement.What you'll need to succeed, • Part-qualified accountant (ACA, ACCA, CIMA or equivalent), actively studying towards qualifications, and a finalist would be a plus., • Proven experience in a management accountant role or similar in a fast-paced, high-growth environment., • Strong business partnering skills, with the ability to explain financial information clearly to non-finance stakeholders., • Proactive, organised and keen to develop within a growing finance team., • Competitive salary + study support, • Work hard, play hard with the annual bonus, • 25 days annual leave + bank holidays, • 2 wellbeing days and 2 volunteering days, • Ongoing training and development, • Private health insurance and generous pension contribution, • Gym member discounts, free breakfast on Fridays, fresh fruit in the office, • Social events, day off on your birthday If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4793273

Copilot Studio / Power Platform Developer £45K - £60K + Bonus Hybrid - Once a week in Liverpool Street We’re working with a fast-growing AI transformation consultancy that helps organisations move beyond experimentation and into real-world impact with AI. They partner with clients across healthcare, transport, infrastructure, private equity and energy, building practical AI solutions that improve how work gets done. This is a great opportunity for a Power Platform Developer who wants to move deeper into Copilot Studio, agent-based workflows and AI-enabled business applications. The role You’ll join a growing AI delivery team and help design and build production-ready solutions using Copilot Studio and the Microsoft Power Platform. This is a hands-on role where you’ll work closely with business stakeholders, analysts and product leads to turn use cases into secure, scalable solutions that deliver genuine value. You’ll be involved in the full delivery lifecycle, from early design and prototyping through to testing, deployment and knowledge transfer. What you’ll be doing • Designing, building and iterating AI agents in Copilot Studio., • Developing solutions across Power Apps, Power Automate and Dataverse., • Integrating Copilot agents with enterprise systems, APIs and business workflows., • Creating prompt logic, orchestration and guardrails to support reliable AI behaviour., • Working with stakeholders to refine requirements and shape practical solutions., • Supporting secure access, governance, auditability and compliance., • Contributing to testing, deployment and technical documentation. What they’re looking for • Hands-on experience with Copilot Studio, including conversational flows and agent logic., • Strong Power Platform experience across Power Apps, Power Automate and Dataverse., • Experience integrating with enterprise systems, APIs or connectors., • A good understanding of security, governance and compliance., • Experience working in agile delivery environments., • The ability to translate business needs into effective technical solutions. Nice to have • Experience with Microsoft 365, Dynamics 365 or other enterprise platforms., • Exposure to Azure AI services, Azure OpenAI or API-based AI integrations., • Experience with AI-assisted workflows or agent-based solutions., • Experience in regulated or complex operational environments., • SC clearance, or eligibility to obtain it. Additional bonus They’d also be interested in someone who can help with training, enablement or workshops around: • Azure AI Foundry, • Microsoft Copilot / Copilot Studio, • AI-enabled workflows and Power Platform capabilities How to apply If this sounds like the kind of work you’ve been looking for, send over your CV and a short note on your Copilot Studio and Power Platform experience, and we’ll set up a time to talk.

Senior Microsoft Dynamics 365 F&O Software Engineers £60,00 to £80,000 | Hybrid (1 day/month in office - nationwide sites) Join a leading Microsoft Gold Partner delivering cutting-edge Dynamics 365 solutions. We're looking for 2 x Senior Software Engineers who can combine hands-on development with technical architecture-someone who enjoys building, designing, and leading from the front. What You'll Do • Own solution design across end-to-end D365 F&O projects, • Build scalable, secure, high-performing customisations, • Design integration architecture across the Microsoft stack, • Work on large-scale, forward-thinking digital programmes, • Mentor developers and help grow team capability, • Proven D365 F&O/Microsoft ERP implementation experience (3-4 projects), • Strong X and solid .NET knowledge, • Experience with UDE, Git, and D365 frameworks (SysOps, Dimensions, etc.), • Integration and ISV solution development experience, • Up to £80,000 salary, • Hybrid working (1 day/month in office), • Flexible working environment

About Scrumconnect Consulting Scrumconnect Consulting is a UK national SME award-winning software development consultancy with over 300 consultants across the UK. We work with UK Public Sector clients to build impactful, award-winning digital services that improve millions of lives. We take as much pride in our people, culture and work-life balance as we do in making services that improve millions of lives. Collaborative, entrepreneurial and dedicated to problem-solving, we bring the step change our customers need to sustain innovation. About the Role We are looking for an experienced Microsoft Dynamics 365 Developer to join a blended delivery team working on a large-scale public sector digital transformation programme. You will work alongside civil servants, delivery managers, and business analysts to maintain existing services, develop new CRM capabilities, and support a transition to long-term sustainable development practices. This is a hands-on technical role requiring strong Dynamics 365 expertise, a solid understanding of GDS standards, and experience working in Agile public sector environments. Key Responsibilities • Develop and maintain Microsoft Dynamics 365 solutions including CRM systems, plugins, and integrations across multiple workstreams., • Build and configure Power Automate flows and Power Pages to support service delivery., • Develop Dynamics 365 C# plugins for cloud-based deployment and retrieval of lost code., • Develop client-side JavaScript for Dynamics 365 model-driven app customisation., • Build and maintain Azure Functions and utilise Azure services including blob storage as required., • Support source control and ticket management using Azure DevOps and Git., • Work with data teams to ensure CRM development aligns with consistent and agreed data models., • Provide testing support for Legacy live services during transformation periods., • Contribute to transition planning, supporting handover of development and testing requirements to incoming teams., • Work within GDS Service Standards, DfE Technical Standards, WCAG 2.2 AA accessibility standards, and GDPR compliance requirements., • Collaborate effectively as part of a distributed, multidisciplinary Agile team. Essential Skills and Experience • Strong hands-on experience with Microsoft Dynamics 365, Power Automate Flow, and Power Pages., • Proficiency in C#, JavaScript, PowerFX, FetchXML, and Liquid Templates., • Experience with Azure DevOps, Git, Azure Functions, and Azure services., • Working knowledge of JSON, XML, and XSLT., • Experience with SQL Server 2016 and Azure cloud environments., • Solid understanding of GDS Service Standards and Agile delivery methodologies., • Experience working in UK public sector programmes (eg central government departments, NHS, or equivalent)., • Strong communication skills with the ability to work effectively in both solo and team settings, locally and remotely. Desirable • Experience with SharePoint integration within Dynamics 365., • Microsoft Certifications: AI-900, PL-200, PL-400, AZ-900., • Familiarity with the DDaT Capability Framework and Technology Code of Practice., • Experience supporting CRM system transitions or supplier handovers in government programmes., • Knowledge of the Government Design System. Our Commitment to Diversity & Inclusion At Scrumconnect Consulting, we believe that diversity drives innovation. We are committed to creating an inclusive environment where everyone is respected, valued, and supported. We actively encourage applications from women, people with disabilities, individuals from under-represented communities, and those seeking flexible working arrangements. As a Disability Confident Level 1 employer, we provide reasonable adjustments throughout the recruitment process and employment to ensure equal opportunity for all.

Location: London (hybrid working) Salary: Up to £85,000 + bonus + benefits The role A leading international professional services firm is looking for an Intapp Engineer to take ownership of its core Risk & Compliance systems. This role sits within a global technology team and focuses on the Intapp platform, supporting critical processes such as conflicts management, client onboarding, and regulatory compliance. You will act as the subject matter expert, ensuring systems are stable, integrated, and continuously improved. This is a hands-on role combining system ownership, technical problem-solving, and project delivery across a complex, multi-system environment. Key responsibilities • Own and support Intapp Intake and Walls platforms, • Act as SME for Risk & Compliance systems across the firm, • Support and enhance conflicts and new business intake processes, • Lead and contribute to system improvements and cloud-based initiatives, • Manage and improve integrations between key systems (PMS, DMS, CRM), • Troubleshoot complex issues and act as an escalation point, • Strong experience with Intapp Intake and/or Intapp Walls, • Experience working within a law firm or professional services environment, • Good understanding of conflicts, AML/KYC, and onboarding processes, • Experience supporting and owning business-critical applications, • Strong SQL skills and experience working with data, • Experience with Intapp Cloud, • Exposure to Microsoft Dynamics or similar CRM platforms, • Power BI or other reporting tools, • Own business-critical Intapp systems with real impact, • Work closely with senior stakeholders in Risk & Compliance, • Exposure to cloud transformation and modernisation projects, • Opportunity to develop as a recognised Intapp SME If you have strong Intapp experience and are looking for a role with real ownership and visibility, apply now or get in touch for a confidential discussion.

Job DescriptionJob Title Developer - MS Dynamics Finance and Procurement Location At client office(s) in London or client sites as required, minimum 3 days per week. Start Date June 2026 Duration 12 months Experience At least seven (7) years working as a Developer within a large organisation, preferably within central government, defence, or other highly regulated environments. Must have demonstrable experience developing Microsoft Dynamics solutions, ideally across Finance and Procurement functions. Security Clearance Must be UK citizen. Previous security clearance of SC or over required. Do not apply if non-UK citizen. Key Responsibilities Designs, develops, configures, and supports the technical delivery of a major MS Dynamics programme, ensuring that build outputs are robust, maintainable, and aligned to the agreed solution architecture. Works closely with the architect, business analyst, testers, and wider delivery team to translate requirements into high-quality technical components. Supports the use of the latest Microsoft AI-enabled capabilities where appropriate to improve automation, user productivity, and process efficiency. Development and Configuration Develop and configure Microsoft Dynamics Finance and Procurement components in line with functional and technical requirements. Build high-quality solutions that are maintainable, scalable, and aligned to the target architecture. Implement customisations, extensions, workflows, forms, reports, and integrations as required. Ensure development work follows agreed coding standards, design principles, and delivery processes. Technical Implementation Translate functional and technical specifications into working system components. Work closely with the architect to ensure solutions are delivered in accordance with the approved design. Support integration of Microsoft Dynamics with other enterprise systems and data sources. Troubleshoot and resolve technical issues across development, test, and deployment environments. Finance and Procurement Support Develop solutions that support core Finance and Procurement business processes. Ensure technical build aligns with operational requirements, controls, and reporting needs. Work with business users and analysts to clarify requirements and validate technical outputs. Support the delivery of process improvements through efficient system configuration and automation. Testing and Quality Assurance Support unit testing, system testing, and defect resolution activities. Investigate and fix issues identified during testing and user acceptance. Ensure code quality, traceability, and adherence to development standards. Work collaboratively with testers and analysts to ensure that solutions meet business expectations. Integration and Data Build and support interfaces, data flows, and integrations across Microsoft Dynamics and connected systems. Assist in data preparation, conversion, validation, and reconciliation activities where required. Ensure technical solutions handle data securely, accurately, and efficiently. Support reporting and analytical outputs where technical development is required. Microsoft Dynamics and AI Capability Demonstrate strong practical knowledge of Microsoft Dynamics development, particularly in Finance and Procurement. Support the use of the latest Microsoft platform features, including AI-enabled capabilities where appropriate. Implement automation and productivity enhancements that improve user experience and reduce manual effort. Stay informed on emerging Microsoft Dynamics and AI features relevant to enterprise delivery. Deployment and Support Support release management, deployment activities, and transition into live operation. Assist with hypercare and post-go-live support, resolving issues in a timely manner. Contribute to documentation, knowledge transfer, and handover activities. Work proactively to ensure solutions are supportable by the client's operational teams. Qualifications Degree in computer science, engineering, information systems, or a related field. Proven experience of being a Developer within a large, complex programme for a large organisation. Demonstrable experience developing Microsoft Dynamics solutions, ideally in Finance and Procurement. Experience in defence, central government, or similarly regulated environments highly desirable. Competencies and Skills Required Strong technical development and configuration skills. Good understanding of Microsoft Dynamics architecture, tools, and integration patterns. Strong knowledge of Finance and Procurement business processes. Ability to translate functional requirements into practical technical solutions. Experience with testing, defect resolution, and deployment support. Strong problem-solving and troubleshooting abilities. Excellent communication skills with the ability to work effectively across technical and business teams. Ability to work both independently and within a team. Demonstrated leadership abilities, including the ability to take ownership and getting things done. High attention to detail and a disciplined approach to development quality. Familiarity with Microsoft 365 and broader Microsoft platform technologies. Awareness of AI-enabled business applications and automation opportunities desirable. Ability to manage multiple tasks effectively and meet deadlines. About Us Crear Group Ltd is a management consultancy focused on business transformation and growth. We help public and private sector organisations deliver complex change, streamline operations, and use data to improve decision-making. From strategy to delivery, we enable better customer outcomes, higher efficiency, lower costs, and sustainable results.

Power Platform Support Developer London/Hybrid Circa £55k + Bonus + Benefits A leading financial services organisation is seeking a hands-on Power Platform Support Developerto join its in-house PP team. This is a pure developer role, reporting to the Platform Lead, focused on building and supporting a mature Microsoft Power Platform and Dynamics 365 estate. The role • Develop and enhance solutions using Power Apps (Model-Driven & Canvas) and Power Automate, • Support and continuously improve an existing D365 and Power Platform estate, • Contribute to solution design in line with security, integration and governance standards, • Act as a technical SME within the Power Platform/D365 change portfolio, • Produce clear technical and support documentation, • Strong hands-on experience with Power Platform and Dynamics 365, • Experience within financial services preferred, • Solid understanding of the software development life cycle, • Comfortable working in a regulated, enterprise environment, • Financial services ideal but not essential, • Pragmatic, delivery-focused, and comfortable owning solutions end-to-end

Location: London 2 days in the office and 3 remote. • Expertise in API standards and protocols for building and integrating complex systems and architecture., • Experience with Microsoft Azure, M365, Dynamics and Power Platform., • Knowledge of digital front end, back-end applications and Middleware., • Knowledge of Cyber-security architecture, System Integration, Access and Identity management., • Excellent collaboration and stakeholder management skills., • Experience of developing, syndicating and communicating architectures, designs and proposals for action.

Location: Primarily remote, adhoc travel to Essex (approximately once a month) Contract Type: 12-Month Fixed Term Contract (FTC), with a view to go permanent Employer: Amber Labs – Digital Consultancy Clearance: Active SC Clearance preferred, but SC Eligibility accepted Start Date: Immediate About Amber Labs Amber Labs is a forward-thinking digital consultancy delivering innovative cloud, data, and DevOps solutions across the UK public sector. We specialise in helping organisations achieve digital transformation at pace while maintaining the highest security and governance standards. Role Overview We are seeking an experienced Technical Specialist – Microsoft Dynamics CRM to support the review, enhancement, and ongoing development of an existing CRM platform. This role will play a key part in assessing the current solution, shaping technical designs, and delivering improvements aligned to evolving business needs. You will work closely with Business Analysts, stakeholders, and support teams to ensure solutions are robust, scalable, and maintainable. Key Responsibilities Review the current Microsoft Dynamics 365 CRM solution, identifying: • Immediate upgrade or improvement opportunities, • Technical risks and areas for optimisation, • Collaborate with Business Analysts and stakeholders to:, • Refine and support business requirements, • Provide technical input during discovery and design phases, • Produce technical designs and solution approaches aligned to best practice Deliver hands-on development and configuration within Dynamics CRM, including: • Customisations, workflows, and plugins, • Enhancements and defect resolution Support testing phases (system testing & UAT): • Troubleshoot and resolve defects, • Ensure solutions meet both business and technical requirements, • Perform data cleansing and bulk data uploads, ensuring data quality and integrity, • Provide knowledge transfer and basic awareness sessions to support teams, • Ensure all solutions are well-documented, maintainable, and aligned to long-term strategy Essential • Strong hands-on experience with Microsoft Dynamics 365 / Dynamics CRM, • Proven experience as a technical developer and solution designer, • Experience delivering end-to-end CRM enhancements and changes, • Ability to translate business requirements into technical solutions, • Strong stakeholder engagement skills across technical and non-technical audiences Apply Now and help shape the future of UK digital services with Amber Labs.

We’re currently recruiting on behalf of a leading Microsoft-focused consultancy for an Account Manager / Client Manager to support their continued growth in business transformation services. This is a client-facing role suited to someone who is highly engaging, commercially minded, and experienced in building strong customer relationships while driving professional services revenue. The successful candidate will be responsible for managing and growing key client accounts, acting as a trusted advisor on Microsoft-led transformation initiatives, and identifying opportunities to expand services across the Microsoft ecosystem. Key responsibilities include: • Building and maintaining long-term client relationships, • Identifying and closing opportunities for professional services, • Supporting clients on their digital transformation journey, • Collaborating with internal delivery and technical teams, • Driving account growth, retention, and customer satisfaction Key requirements: • Strong customer engagement and communication skills, • Proven experience selling professional services or consultancy, • Solid account management background with commercial awareness, • Good understanding of the Microsoft ecosystem (e.g. Azure, M365, Dynamics), • Experience within or exposure to Public Sector clients is advantageous, • Proactive, relationship-driven approach This is an excellent opportunity to join a growing organisation delivering impactful Microsoft transformation programmes. If this sounds of interest, please apply or get in touch directly for more information.

Pacific International is a globally recognised retained executive search firm partnering with Fortune 500, FTSE 100, and high‑growth organisations worldwide. As we continue to scale, we are investing in the systems, processes, and infrastructure that support our people and performance. We are seeking an Operations & Systems Manager to play a central role in enabling the business through strong operational ownership, systems optimisation, and technology enhancement. The role: The Operations & Systems Manager oversees day‑to‑day operational processes, ensuring that business‑critical systems, suppliers, and workplace operations run efficiently and effectively as the organisation continues to grow. Working closely with senior stakeholders across operations and IT services, the role focuses on improving workflows, strengthening core operational foundations, and ensuring that technology and workplace infrastructure remain secure, reliable, and scalable. The role offers the opportunity to take hands‑on ownership of how the business operates, combining practical operational delivery with systems accountability, CRM ownership, and the considered adoption of AI and emerging technologies to support sustainable growth. Key responsibilities: • Oversee and improve operational processes, driving efficiency through process redesign, automation, and technology enablement., • Own workplace IT infrastructure and act as the main point of contact for external IT providers and technical partners., • Manage onboarding and offboarding of systems access and equipment for office‑based and remote employees., • Act as operational owner for core business systems, including Pump CRM, ensuring data integrity, adoption, and continuous improvement., • Lead the adoption of AI and emerging technologies to streamline workflows and support operational scalability., • Oversee reporting, dashboards, and operational data (e.g. Power BI) to support data‑driven leadership decisions., • Support a safe, well‑organised, and productive workplace environment. Experience: • Experience in an operations, business operations, or systems‑focused role, with exposure to end‑to‑end operational processes., • Strong organisational and coordination skills, with a practical, problem‑solving mindset., • Comfortable working with CRM platforms and Microsoft 365 / Dynamics, and coordinating with workplace systems and external suppliers as part of broader operational workflows., • Confident communicator, able to work effectively with senior stakeholders., • Willingness to travel occasionally to Germany and Philadelphia. Why us? • You’ll join a collaborative, international firm where operations and systems are viewed as strategic enablers., • The role offers autonomy, visibility, and the opportunity to shape how the business operates as it continues to grow. Diversity Statement At Pacific International, diversity, equity, and inclusion are at the core of who we are and what we do. Our commitment to these values is unwavering and we proudly champion diversity on behalf of our clients in every Executive Search mandate we undertake. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. In pursuit of these objectives, we actively encourage applications from individuals of all backgrounds and identities.

Job Title: Group Work Facilitator Responsible to: Deputy Manager Salary: £27.50ph Contract: Self-employed Hours: Various (Mon - Sat) Job Description: Wipers Youth CIC is award winning youth justice social enterprise which specialises in working with vulnerable and disadvantaged young people. Our mission is to engage and empower young people, by supporting them to discover their own special contributions and realise their full potential. We require a passionate, skilled and experienced Group Work facilitator to deliver various group work sessions centered around empowerment and leadership, business & life skills and social action. This role involves working with young people across Greater London that may be involved in the criminal justice system. • Delivering group work sessions and workshops, • Participate in debriefing and evaluations with co-facilitator/s after sessions have ended, • Providing written session reports and updates, • Complete AQA submissions for all accredited courses, • Take the lead on graduation events for individuals who complete programmes., • Leading and supporting our Youth Ambassadors as part of our Youth Advisory Board (YAB), • Tailor specific workshops around the needs of each group, to account for various learning styles and neurodiversity’s • Adhere to Wipers guidelines and policies including confidentiality, child protection & equal opportunities. Person Specification Successful candidates will have: • Rich experience in working with groups and adeptly managing group dynamics, including conflict or challenging behaviour. • An understanding of evidence-based interventions in a group work setting., • Excellent communication skills, good organisational and administration skills with proficiency in Microsoft PowerPoint. • A working understanding of safeguarding children and young people and how to maintain appropriate professional boundaries • A working understanding of equality and diversity with the ability to challenge discriminatory behaviour. • While advantageous, a qualification in counselling, group-work, or equivalent is not essential; your unique experiences and commitment matter most to us. The successful candidate will be required to undertake an Enhanced Disclosure and Barring Service (DBS) check prior to employment. To apply, please submit your Covering Letter and CV in one document to . In your covering letter please outline how you meet the specific skills, knowledge, experience, and qualities required. Closing Date: Monday 11th May 2026 at 23:59pm This vacancy may be closed early if sufficient applications have been submitted. Therefore, please do not delay in submitting your application. It is our policy to review all applications within two weeks from the closing date. If you do not hear from us within three weeks following the closing date, then your application has unfortunately not been successful on this occasion. We are unable to provide feedback to candidates who have not been shortlisted and attended an interview.

D365 CE Technical Consultant London - Hybrid (2 days a week) Nigel Frank International are currently partnered with a prestigious Dynamics 365 CRM end user who are looking to add an established Technical Consultant to their expanding Business Applications team! This role will be centered around shaping and delivering high-quality architectural solutions using Microsoft Power Platform. You will analyse complex requirements, design scalable technical frameworks, and guide teams through implementations. Responsibilities - • Evaluate business needs and translate them into clear, practical technical solution designs., • Produce architectural documentation, diagrams and models to support development and delivery teams., • Advise stakeholders on risks, constraints and technology choices to ensure secure and sustainable solutions., • Develop implementation plans by breaking down requirements into structured, achievable work packages., • Oversee solution build, troubleshoot issues, and ensure alignment with architectural standards and principles. Skills/Experience - • Strong background in IT architecture with deep expertise in Microsoft Power Platform and related technologies., • Proven ability to design end‑to‑end solutions that integrate with a range of legacy and modern systems., • Proficiency with programming and scripting languages such as JavaScript, SQL, Java, C#, or similar., • Skilled at simplifying complex technical concepts for non‑technical audiences and influencing decision‑making., • Minimum five years’ experience in a technical architect role, including security‑focused and transitional architecture design. Benefits - • Starting Salary - up to £70k dependant on experience, • Flexible, Hybrid Working Model., • Enhanced Pension Contributions, Life Assurance & More!

Looking for someone urgently who works within a PRIVATE EQUITY firm across the UK. You need experience in one of the following systems: • DealCloud, • iLevel (ideally), • Salesforce, • Microsoft Dynamics, • Dynamo, • Altvia, • Backstop As a Consultant, you will play a key role in delivering impact across our professional services operation. We are seeking an experienced and motivated individual who can model best-in-class performance, combining business analysis, strategic consulting, and team leadership. Working closely with leading private equity firms, you will take ownership of project and programme delivery, providing solutions to complex challenges as they arise. People sit at the heart of our culture. Contribution to key initiatives, and effective team development, you will have a clear path for progression supported by a structured development framework. • Lead client-facing and internal engagements, delivering high-quality, accurate outputs within agreed timeframes and budgets., • Monitor progress against plans, prioritise workloads across the team, and escalate issues when needed., • Manage senior client relationships—leading meetings, engaging stakeholders, and identifying opportunities for account growth., • Demonstrate commitment to your own development objectives., • Support the growth of others within the business, particularly by sharing and cascading SME knowledge., • Contribute actively to Consultant-led internal forums., • Set the standard for internal deliverables, including management of billable days, targets, and timely completion of timesheets. Learning & Development Focus Areas • Effective written and verbal communication, • Networking skills, • SME areas (e.g., ESG, CFA, CAIA, Data Analytics), • Prince2, • Relevant Udemy courses aligned to your role and development needs Location: London, UK Primary Responsibilities • Lead multiple projects and workstreams concurrently, ensuring delivery aligns with agreed milestones, scope, and budgets., • Act as the escalation point for project issues, ensuring clear prioritisation and raising risks to the Project Director as required., • Analyse and oversee documentation of client business requirements and functional specifications., • Engage directly with stakeholders, operations teams, and IT professionals to ensure a deep understanding of business processes and supporting systems., • Play an active role in both internal discussions and external client meetings across the full delivery lifecycle (scoping, solution design, testing, training, implementation)., • Delegate and manage tasks across analysts and other resources supporting your project., • Own project planning and deliverables—defining requirements, managing change control, and ensuring alignment with the Project Director., • Identify issues, mitigate risks, manage resources, and ensure projects remain on time and within budget., • Prepare materials for status meetings and steering committees; deliver status updates independently and contribute to steercos alongside the Project Director., • Act as a key contact for your project—tracking and communicating any significant changes to scope, resourcing, timelines, budgets, or deliverables., • Identify opportunities for account expansion through onsite observations and relationship building, sharing insights with the Project Director., • Serve as a leader and role model within the wider delivery team—supporting interns and analysts with guidance, coaching, and SME expertise., • Begin developing leadership responsibilities, including managing individuals on projects and providing constructive feedback., • Own and manage internal projects with Senior Consultant/Managing Consultant oversight, providing regular, detailed updates on progress.

Location: London (Hybrid – 2 days office) About the role - We’re looking for an experienced Enterprise Account Manager to join our London team and drive growth across broader EMEA market. In this role, you’ll partner with senior technology and business leaders to deliver high‑impact research, advisory, and consulting solutions that help organisations make better decisions, faster. This is a senior, quota‑carrying role suited to someone who thrives in complex, consultative sales environments and enjoys engaging at C‑suite level across IT and the business. You’ll be a great fit if you… • Bring 10+ years’ experience in enterprise or complex B2B sales, ideally selling technology‑led or advisory solutions to senior decision‑makers, • Have a proven track record of consistently meeting or exceeding sales targets in a structured, metrics‑driven environment, • Are comfortable operating in a modern sales organisation, with hands‑on experience using CRM platforms such as Salesforce or Microsoft Dynamics, • Enjoy continuous improvement and value regular 1:1 coaching, structured training, and peer learning, • Are confident building trusted, value‑based relationships with C‑suite executives (CIO, CTO, CDO, CFO and business leaders alike), • Take a consultative approach to selling, focused on long‑term client outcomes rather than transactional wins Key responsibilities • Own and represent the full portfolio of Info‑Tech Research Group products and services, positioning an integrated value proposition to both prospective and existing clients, • Drive consistent monthly prospecting and pipeline generation, targeting the appropriate buying centres using a combination of digital tools, research, and marketing‑led activity, • Qualify and progress inbound and marketing‑generated leads, conducting warm outreach within your territory to secure high‑quality sales meetings (both onsite and virtual), • Prepare for client engagements by tailoring presentations and materials to align with each prospect’s industry, maturity, and strategic priorities, • Lead high‑impact sales meetings that demonstrate strong product knowledge, commercial acumen, and adherence to Info‑Tech’s sales methodology, • Effectively manage opportunities through the pipeline, maintaining accurate forecasting and CRM hygiene, • Actively participate in ongoing sales coaching, training, and performance reviews, with a clear commitment to professional development, • Provide structured client and market feedback to senior leadership to inform sales strategy, marketing effectiveness, and product innovation, • Collaborate closely with Research and Advisory teams, involving relevant analysts in client conversations where appropriate to add depth and credibility Key selection criteria - • Demonstrated experience selling to IT and senior business leaders within mid‑to‑large organisations, • Experience selling IT research, advisory, consulting, or subscription‑based services is highly desirable, • Strong understanding of the Europe/ Germany enterprise market, with prior experience working in these markets., • Proven ability to build and sustain long‑term, trust‑based relationships at executive level, • Skilled in leading value‑based, insight‑driven sales conversations, • Collaborative mindset with excellent listening, communication, and critical‑thinking skills, • Comfortable operating in a dynamic, growth‑oriented environment with evolving priorities, • Naturally curious about how technology and digital strategy impact the broader business landscape, • Willingness to travel across EMEA for client meetings, • Bachelor’s or Master’s degree, • Valid passport, • Full, valid driving license, • German language proficiency is a strong advantage and will be supported where required Working model - This role follows a hybrid working model, with 2 days per week based in our London office Equal opportunity statement Info‑Tech Research Group is an equal opportunity employer committed to building an inclusive and diverse workplace. We welcome applications from all qualified candidates and do not discriminate on the basis of any legally protected characteristic. Reasonable accommodations will be provided throughout the recruitment process upon request.

KPMG Microsoft Business Solutions At KPMG Microsoft Business Solutions (MBS), we implement best-in-class solutions across the Microsoft technology stack. We combine deep functional, industry and technology expertise to help our clients transform how they operate, innovate and make decisions. Our solutions span Dynamics 365, Microsoft 365, Power Platform, Copilot and Agent technologies, Microsoft Fabric and Azure, enabling us to deliver connected, intelligent and responsible business solutions at scale. The Role: Microsoft Agentic Data Lead – Microsoft Business Solutions (MBS) The Microsoft Agentic Data Lead is a senior leadership role responsible for defining, leading and growing KPMG UK’s Microsoft Agentic Data capability. This role sits at the intersection of Data, AI, Power Platform and Dynamics 365, with a clear mandate to help clients realise value from the Microsoft platform through modern data foundations and innovative agentic solutions. The successful candidate will own the end-to-end Microsoft agentic data vision across both Pre-Sales and Delivery, working closely with Business Development, Microsoft field teams and KPMG delivery teams to build a strong pipeline, shape market-leading propositions and ensure high-quality execution. Responsibilities: · Define and lead KPMG UK’s Microsoft Agentic Data strategy across data foundations for AI, Power Platform and Dynamics 365. · Lead and grow the Microsoft Agentic Data team, providing technical direction, coaching and governance across Pre-Sales and Delivery. · Act as the senior Microsoft data authority across complex client engagements. · Partner with Business Developers to build and secure a sustainable pipeline of Microsoft data and AI work. · Lead senior client conversations on data-led AI and agentic transformation using Microsoft technologies. · Design and oversee end-to-end Microsoft architectures spanning Fabric, Azure data services, D365, Power Platform and Copilot. · Ensure delivery quality, consistency and scalability across all Microsoft data and agentic engagements. · Work closely with Microsoft product, engineering and field teams on roadmap, co-sell and innovation initiatives. · Provide thought leadership on agentic AI, data platforms and responsible AI governance. Required: · Extensive experience in Microsoft Data technologies within consulting or large enterprise environments. · Proven leadership experience in data architecture, technical leadership or capability lead roles. · Deep expertise in Microsoft Fabric, Azure Synapse Analytics and Power BI. · Exposure to Microsoft Foundry, Fabric Data Agents and Microsoft IQ (including Fabric IQ, Foundry IQ and Work IQ) capabilities. · Strong understanding of Dynamics 365 CE/F&O, Power Platform and Microsoft (Agentic) AI solutions. · Experience operating across both Pre-Sales and Delivery. · Strong commercial and stakeholder management skills. · Solid understanding of AI and agentic patterns within the Microsoft ecosystem. Desirable: · Experience with Azure Databricks, Azure Data Factory and Azure Data Lake. · Knowledge of Microsoft Purview for data and AI governance. · Experience working with Microsoft product or field teams. · Background in regulated or data-intensive industries. The Person: · A credible senior leader with strong presence and communication skills. · Strategic, analytical and delivery-focused mindset. · Ability to explain complex concepts to technical and non-technical audiences. · Strong collaborator able to influence across a matrixed organisation. · Commercially aware with a strong sense of ownership and accountability. · Adaptable and comfortable operating in a fast-evolving technology landscape. · Willingness to travel as required.

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S., • Continuous professional growth and leadership opportunities., • Health, wellness, and financial benefits to offer peace of mind to you and your family., • World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary The Account Manager is responsible for driving customer retention and growth by identifying client pain points and developing tailored solutions, while maintaining regular communication to align sales and supply chain forecasts. This role involves hosting business reviews, engaging internal and external resources to meet customer needs, and acting as the primary liaison between customers, sales, and internal departments. Additionally, the Account Manager is tasked with providing exceptional customer service, managing CRM activities, and supporting major initiative campaigns to enhance technology deployment and utilisation. Role Description • Drive retention and growth by identifying customers’ pain points and developing end-to-end solutions., • Maintain regular communication with customers to align forecasts with sales and supply chain management., • Host Quarterly Business Review and status meetings on a regular cadence., • Engage Account Executives and other resources to demonstrate capabilities and address customer needs., • Regularly review and improve processes to accelerate technology deployment and utilisation., • Participate in business unit-specific major initiative campaigns., • Prepare and deliver management reports according to customer requirements., • Create, track, and update activities in the CRM system., • Act as a central point of contact between customers, outside sales, and internal departments., • Provide excellent customer service and support, including creating pricing quotes and managing renewals. Behaviours and Competencies • Time Management: Can generally use time effectively and is working towards improving task prioritisation and deadline management., • Organisation: Can prioritise daily tasks, manage personal workflow, and utilise basic tools to keep track of responsibilities., • Planning: Can identify opportunities for improvement, propose plans, and organise resources without explicit instructions., • Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience., • Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity., • Interpersonal Skills: Can communicate effectively, build relationships, and resolve conflicts with others in moderate situations., • Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions., • Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification., • Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others., • Follow-Up: Can independently track and follow up on tasks without requiring reminders, ensuring responsibilities are fulfilled., • Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty. Skill Level Requirements • Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Intermediate, • The ability to effectively utilise applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate, • Proficiency in overseeing and coordinating multiple related projects, ensuring they align with organisational goals and deliver intended benefits on time and within budget - Intermediate, • Proficiency in utilising Customer Relationship Management (CRM) software to manage and analyse customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Intermediate, • Ability to excel in a team selling environment - Intermediate, • Proficiency in selling information technology products and services on a global scale, including understanding diverse market dynamics, managing international client relationships, and navigating complex sales processes across different regions - Intermediate Other Requirements • Experience working within an IT Reseller or Vendor highly desirable, • Completed Bachelor’s Degree or relevant work experience required, • 2-4 years of experience working in outside sales, inside sales management, or pre-sales supporting large organizations, • Ability to travel to SHI, Partner, and Customer Events, • Advanced sales EOM sales certification preferred (i.e. Microsoft, Dell, HP, Cisco, AWS, Lenovo, etc.), • 2-4 years of experience in a Customer Success role preferred SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Introduction: Founded in 1875, our long history has been built on innovation, craftsmanship and above all, incredible talent. Born from the adventurous spirit of our founder, Arthur Lasenby Liberty, we remain true to our heritage. From our fulfilment centres to our flagship store, passion, vision and dynamism are part of our DNA – and that extends to our team. What We're Looking For: We're seeking a Full-Time Customer Service Advisor who will be the first point of contact for our customers — whether in our iconic flagship store or across our online channels. You'll be the face and voice of Liberty, handling enquiries with warmth, efficiency and professionalism from the very first interaction to the last. Ideally, candidates will have: • A background in customer service within retail or hospitality; experience with a high-end or luxury brand is a strong advantage., • Exceptional communication skills, being confident and professional across verbal, written and in-person interactions., • A proactive mindset; energised by a busy environment and comfortable being responsive throughout shifts., • The ability to be calm under pressure, juggling multiple responsibilities and meeting various deadlines., • A flexible and committed approach, comfortable working a shift pattern that includes weekends., • A tech-savvy approach, with an openness to learn and navigate a range of platforms and digital tools. Key Responsibilities: Customer Focus • Respond to customer queries in a professional and timely manner on our 3rd floor customer service help desk., • Provide consistent and up-to-date information to customers, whilst also responding to loyalty queries., • Ensure customer follow-up is completed within department SLAs, whilst also escalating complaints to your line manager when necessary. Standards • Complete processes efficiently and accurately, including transactions on POS, Microsoft Dynamics AX and Zendesk., • Maintain high standards of organisation and compliance across all working areas, front and back of house., • Assisting with online orders, including all aspects of click and collect. Service Excellence • Act as a Liberty ambassador, ensuring an exceptional customer experience at every interaction., • Proactively develop knowledge of Liberty's online and flagship services, promotions, marketing and events., • Stay aware of the latest trends, competitor activity and customer service best practice. Liberty is proud to be an equal opportunities employer and opposes all forms of unlawful discrimination. We are committed to creating an environment where people from all backgrounds can thrive – bringing their unique perspectives, skills, and experience to everything we do. We are dedicated to eliminating both conscious and unconscious bias from our practices. Our approach is grounded in respect, fairness, and consistency, ensuring that no one is treated less favourably based on gender, race, age, disability, sexual orientation, religion or belief, or any other protected characteristic.

Purpose: The Head of Commercial Sales is responsible for leading and driving Kinetico UK’s commercial sales performance across key market sectors including coffee, quick service restaurants (QSR), HORECA (Hotels, Restaurants, and Catering), facilities management, and commercial office environments. This role is pivotal in expanding Kinetico’s footprint within the UK’s commercial water treatment sector, delivering sustainable growth through technical excellence, superior service delivery, and customer-focused solutions. The Head of Commercial Sales will lead a team of channel and account owners, ensuring alignment between business development, project specification, and aftersales service. A key area of focus will be developing Kinetico’s presence in “Water as an Ingredient” applications—supporting industries where water quality directly impacts product taste, performance, or consistency—as well as expanding into commercial office opportunities through subscription-based water solutions and other innovative service models. Working in close collaboration with the Head of Residential Sales, this position plays a critical role in shaping and executing strategies that collectively drive the overall growth of the UK business. Key Areas of Responsibility: Commercial Strategy & Leadership • Develop and execute the UK commercial sales strategy, ensuring alignment with corporate goals and market opportunities., • Lead, mentor, and motivate a high-performing team of sales and account managers across commercial channels., • Define and deliver channel-specific growth plans for Coffee, QSR, HORECA, Facilities, and Commercial Office sectors., • Identify and develop new market opportunities, partnerships, and service models to increase Kinetico’s market share., • Collaborate closely with the Head of Residential Sales to ensure cohesive sales planning and unified brand positioning across the UK market. Business Development & Market Expansion • Drive the acquisition of new customers and strategic accounts within target commercial sectors., • Develop relationships with key decision-makers, specifiers, and distributors to position Kinetico as a preferred supplier., • Lead engagement with OEMs, consultants, and facilities management companies to secure specification within new and retrofit projects., • Champion Kinetico’s “Water as an Ingredient” initiative, positioning water quality as a core enabler of performance and taste across coffee, beverage, and food production sectors., • Explore and establish new opportunities within the commercial office environment, including subscription water solutions, hydration systems, and partnerships to promote workplace sustainability., • Identify and develop additional commercial channels and partnerships to broaden Kinetico’s reach and relevance in the UK marketplace. Service Delivery & Customer Retention • Ensure seamless integration between sales and service functions to deliver exceptional customer experiences., • Collaborate with operations and service teams to maintain high standards of installation quality, maintenance, and technical support., • Implement performance frameworks to measure customer satisfaction, retention, and service outcomes., • Support continuous improvement in service delivery processes to enhance operational efficiency and reliability. Technical Sales & Specification • Oversee technical sales support for water treatment solutions across commercial and industrial applications., • Ensure team members possess strong technical understanding and product knowledge to support customer requirements., • Drive the development of bespoke solutions and specifications to meet diverse customer needs., • Provide technical input into bids, proposals, and tenders to ensure accurate and competitive offerings. Collaboration & Cross-Functional Alignment • Partner with the Head of Residential Sales to identify shared opportunities and coordinate sales strategies across sectors., • Work closely with Marketing to align campaigns, collateral, and events with commercial growth objectives., • Liaise with Finance and Operations to ensure accurate forecasting, efficient delivery, and margin optimisation., • Contribute UK market insights to global and regional commercial strategies. Reporting & Performance Management • Oversee commercial sales forecasting, pipeline management, and performance tracking., • Implement the use of CRM (Salesforce) to maintain visibility of opportunities, customer interactions, and conversion rates., • Provide regular reports and insights to the UK Managing Director and leadership team., • Monitor key KPIs and ensure continuous improvement across all aspects of sales and service operations. Key Competencies: · Strategic Leadership – Ability to shape and execute a commercial growth strategy aligned with business priorities. · Technical & Industry Expertise – Strong understanding of water treatment technologies and commercial applications. · Customer & Service Focus – Commitment to delivering exceptional service and long-term customer partnerships. · Commercial Acumen – Deep knowledge of market dynamics, competitive positioning, and channel development. · Innovation & Market Development – Capable of pioneering new segments such as “Water as an Ingredient” and subscription water solutions for offices. · Relationship Building – Skilled in developing strong relationships with OEMs, distributors, specifiers, and key accounts. · Performance Management – Proven ability to lead, motivate, and develop a results-driven sales team. · Collaboration & Influence – Effective partnership with cross-functional teams, peers, and leadership. · Analytical Thinking – Ability to interpret data, assess performance trends, and make informed strategic decisions. · Adaptability & Resilience – Comfortable navigating change and managing complex, multi-stakeholder environments. Qualifications and Experience: Education • Degree (or equivalent) in Business, Engineering, or a related technical discipline (essential)., • Additional leadership or management qualifications (desirable). Professional Experience • Proven track record (7+ years) in commercial sales leadership within technical, industrial, or service-led sectors., • Experience selling engineered or water treatment solutions to commercial clients., • Demonstrated success in managing multiple sales channels and large-scale B2B partnerships., • Strong background in service-based sales models and specification-led selling., • Experience developing and executing growth strategies for both traditional and emerging markets, including “Water as an Ingredient” and commercial office environments., • Prior collaboration with residential or consumer-facing divisions to align overall brand and market strategies. Technical Skills • Proficiency in CRM systems (Salesforce preferred) and sales analytics tools., • Strong technical understanding of water treatment systems or similar engineered products., • Competence in Microsoft Office Suite (Excel, PowerPoint, Outlook)., • Strong commercial forecasting and financial acumen. Additional Assets • Experience in water treatment, beverage systems, catering, or facilities management industries (advantageous)., • Established network within the Coffee, QSR, HORECA, or corporate workplace sectors., • Full UK driving licence and willingness to travel extensively across the UK. Organisational Context: The Head of Commercial Sales plays a strategic role within Kinetico UK’s leadership structure, driving growth, profitability, and customer satisfaction across all commercial markets. The role expands Kinetico’s reach into new sectors, including Water as an Ingredient, commercial office water solutions, and subscription-based hydration services, supporting the company’s mission to make high-quality water more accessible, sustainable, and essential to everyday business operations. Working closely with the Head of Residential Sales and the wider UK leadership team, this position ensures that sales strategies, service delivery, and customer engagement are aligned to achieve the company’s overall business objectives. Through technical expertise, market development, and strong commercial leadership, the Head of Commercial Sales will strengthen Kinetico’s position as the leading provider of water treatment solutions in the UK’s commercial landscape.

Purpose: The Head of Residential Sales is responsible for leading and accelerating sales growth across Kinetico UK’s residential business. This role drives performance across multiple sales channels - including Direct-to-Consumer (D2C), Dealer Network, Trade, Retail, and E-Commerce - ensuring strong revenue delivery, sustainable market expansion, and customer accessibility. As a key member of the UK leadership team, the Head of Residential Sales will define and execute channel-specific strategies, lead a team of channel owners, and work collaboratively with the Head of Commercial Sales to maximise overall business performance. The role also plays a central part in developing new initiatives, expanding distribution opportunities, and strengthening Kinetico’s market presence within the UK residential water treatment sector. Key Areas of Responsibility: Sales Strategy & Leadership • Develop and deliver the UK residential sales strategy in alignment with overall business objectives., • Lead, coach, and inspire a team of channel heads across D2C, Dealer, Trade, Retail, and E-Commerce., • Set clear targets, KPIs, and performance expectations for each sales channel., • Identify and pursue new opportunities for growth, partnerships, and market expansion., • Collaborate closely with the Head of Commercial Sales to ensure cohesive national sales planning and execution. Channel Management & Growth • Oversee and drive performance within each residential channel, ensuring strong alignment with market potential., • Develop tailored strategies to optimise sales effectiveness across D2C, Dealer, Trade, Retail, and Online platforms., • Build strong relationships with key dealers, retail partners, and trade customers to strengthen engagement and loyalty., • Evaluate channel performance data to identify growth opportunities, underperforming areas, and strategic adjustments. New Business Development & Market Expansion • Lead the exploration and development of new channels and initiatives to expand product accessibility to UK consumers., • Identify and implement innovative sales approaches, partnerships, and routes to market., • Support the introduction of new products, services, and promotional models to drive demand and differentiation., • Collaborate with the Marketing team to align sales initiatives with brand positioning and customer engagement strategies. Sales Operations & Process Excellence • Ensure consistent use of CRM (Salesforce) for sales tracking, forecasting, and pipeline management., • Monitor sales performance metrics and deliver regular reports to the Managing Director and leadership team., • Drive operational efficiency and standardisation across all residential channels., • Contribute to pricing, promotions, and product accessibility strategies to optimise competitiveness. Team Development & Collaboration • Foster a high-performance culture focused on accountability, results, and customer satisfaction., • Support the professional growth and development of individual channel owners and sales team members., • Encourage cross-functional collaboration with Marketing, Finance, Operations, and Customer Service., • Partner with Global Sales and Marketing teams to align on corporate initiatives and best practices. Customer Focus & Market Insight • Maintain an in-depth understanding of customer needs, buying behaviours, and market trends., • Use insights to inform strategic decisions, enhance the customer journey, and improve conversion rates., • Ensure that customer experience remains at the heart of all residential sales activities. Key Competencies: · Strategic Leadership – Ability to define, communicate, and deliver a multi-channel sales growth strategy. · Commercial Acumen – Deep understanding of market drivers, pricing dynamics, and consumer behaviour. · Channel Expertise – Experience managing diverse routes to market (D2C, Dealer, Retail, Trade, E-Commerce). · Performance Management – Skilled in setting goals, driving accountability, and achieving measurable outcomes. · Innovation & Growth Mindset – Strong ability to identify new opportunities and develop creative market approaches. · Customer Orientation – Commitment to enhancing accessibility, engagement, and satisfaction across all touchpoints. · Collaboration & Influence – Effective at working cross-functionally and inspiring high-performing teams. · Analytical Thinking – Data-driven approach to decision-making and continuous improvement. · Adaptability – Comfortable operating in a fast-paced, evolving market environment. · Communication & Relationship Building – Strong interpersonal and presentation skills, with the ability to represent Kinetico with professionalism and credibility. Qualifications and Experience: Education • Degree (or equivalent) in Business, Sales, Marketing, or a related discipline (essential)., • Additional leadership or management qualifications (desirable). Professional Experience • Proven track record (7+ years) in sales leadership, ideally within consumer products, home improvement, or technical sectors., • Experience managing multiple sales channels, including D2C, dealer/distributor networks, trade, and retail., • Demonstrated success in driving revenue growth, team leadership, and market expansion., • Experience developing and executing channel-specific and integrated sales strategies., • Strong collaboration background with marketing and commercial counterparts to drive business alignment., • Solid experience using CRM systems (e.g., Salesforce) and data-driven sales reporting. Technical Skills • Proficiency in CRM and sales management systems (Salesforce preferred)., • Strong analytical and forecasting capabilities., • Familiarity with digital sales and e-commerce platforms., • Competence in Microsoft Office Suite (Excel, PowerPoint, Outlook). Additional Assets • Experience in the water treatment, plumbing, home appliance, or related industries (advantageous)., • Established network within trade, retail, or dealer environments., • Full UK driving licence and willingness to travel regularly within the UK. Organisational Context: The Head of Residential Sales is a key leadership position within Kinetico UK, accountable for delivering growth across all residential sales channels and ensuring the brand remains competitive and accessible in the UK market. The role works closely with the Managing Director, Marketing, and Commercial teams to align sales and business development strategies. Through effective leadership, innovation, and cross-channel collaboration, the Head of Residential Sales ensures Kinetico continues to expand its presence, strengthen dealer partnerships, and reach new customers across all consumer touchpoints.

About Us At Ingentive, we are a Microsoft Elite Partner recognised as one of the Great Places to Work, and proud to hold all seven Microsoft solution designations. As a member of the Microsoft Inner Circle, we rank in the top 1% of partners globally, and were recently named Microsoft’s #2 enterprise partner for driving advanced agentic AI transformations. We specialise in transforming business systems through AI-led application development and process optimisation, with a strong focus on both Power Platform, the Dynamics 365 stack for CRM and ERP. Our mission is to help organisations unlock value by combining intelligent agents, natural language interfaces, and low-code platforms to build scalable, governed solutions that solve real business challenges. Award-winning and innovation-driven, we are at the forefront of the shift from traditional low-code to intelligent business applications empowering fusion teams to deliver faster, smarter, and more impactful outcomes. The Role The Microsoft D365 Supply Chain Consultant is part of the Consulting Team, reporting to the Head of Consulting. The role is a client facing position, delivering industry leading Microsoft Dynamics solutions. The D365 Supply Chain Consultant will have a strong Supply Chain and Dynamics background to deliver the successful implementation and maintenance of our clients D365 solutions. You will need a demonstrable history of consultancy experience as this role will entail continuous interaction with clients and project teams. Your experience and knowledge of D365 solutions and associated business processes combined with an appreciation of associated technologies are imperative to support your role at Ingentive. This is a varied and demanding role involving all aspects of implementing Dynamics solutions from pre-sales work through the project life cycle to go-live and on-going support. Your involvement with clients will include off-site and on-site work and you will be encouraged to develop your Dynamics knowledge and achieve relevant certifications. Essential Expertise: • 5+ years of supply chain experience, • Previous experience of D365 F&SCM, • Required to demonstrate credibility with the client and quickly understand how our products will add value to our services, • Proven consulting experience, • Good listening skills, with the ability to quickly resolve problems, action solutions with the ability to work under pressure, • Understanding and assimilating information from various sources, • Being able to recognise and deal with conflict or sensitive situations, • A clear ability to organise your own time and resources, and execute daily, • Commercial awareness and total dedication to delivering maximum return on investment for our clients, • Self-motivated and driven to achieve professional success in a team based consulting environment., • Demonstrated experience implementing the finance functionality within D365 (including project accounting and inventory valuation), • Experience designing and coordinating multi-site or multi-national implementations, • Microsoft D365 accreditation, • Maintaining industry specific knowledge to help our clients follow best practise processes., • Fluency in English both written and verbal. Responsibilities: On a daily basis your varied role will include, but will not be limited to: • Delighting our clients with exceptional customer service, • Demonstrate awareness around upselling and understanding of additional company capabilities, • Ensuring quality control of all your deliverables, • Be involved in Pre-sales assistance when required, • Clear and concise communication with Project Managers on project progress, • Effective communication with senior management as well as junior staff at our clients, • Implementation planning and the delivery of value added work, to scope, deadline and budget, • Running client workshops on business processes, business requirements and system design, • Business and systems analysis and documentation, • Product design and gap analysis to standard product functionality, • Production of design, system, user and procedural documentation, • Application configuration and setup, • Provide system training to both internal and external clients, • Development and delivery of testing strategies, • Assist others in the team to grow and build their skills, • Recommends actions that are consistent with Ingentive’s values, objectives, and goals, • Must possess good organisational, presentation and facilitation skills., • Exercises strong business judgment supporting Ingentive’s strategy and vision, • Always demonstrate a desire for excellence in everything you deliver Quality Measures Your performance will be measured against the achievement of targets, against the objectives and responsibilities listed above, and against the following standard criteria: • Consistent positive client feedback relating to project work., • Achieving objective targets set in monthly one to one reviews, • Completing high quality self managed tasks on time and to budget, • Maintaining great communication with clients and the team, • Adherence to Ingentive quality standards and assurance, • Maintain knowledge of the Dynamics product and understand road map items, bringing new knowledge and features in to use at the earliest opportunity., • Maintain and certify on Dynamics, AI and PowerPlatform technologies., • Behaviour in line with the company values. Teammates’ benefits: • Bonus Schemes, • Life Assurance, • Private medical cover, • Group income protection, • Great Company Pension, • Enhanced Sick Pay, • Enhanced Family Leave Pay, • Volunteering Leave, • Teammate recognition scheme, • Loyalty award scheme, • 24/7 access to EAP including Wisdom AI app, • Access to Bright Exchange Online marketplace, • Remote working with the option to work from our Central London Office Our Purpose and Values Vision - Empowering enterprises to their full potential with intelligent Microsoft solutions Mission - To create frontier enterprises Values – Passion, Performance, Partnership Successful applicants must have the right to work in the UK and a basic DBS check is required for this position. Ingentive are committed to equality of opportunity, diversity and inclusion. We welcome applications from all suitably qualified candidates. As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.

Account Executive - Account Executive, Sales Executive, Business Development Manager, SaaS Sales, B2B SaaS, AI SaaS, FinTech, Order-to-Cash, Accounts Receivable, AR Automation, Cash Management, Credit Control, Finance Transformation, ERP Sales, NetSuite, SAP, Microsoft Dynamics, D365, Finance Systems, CFO, Finance Director, Head of Finance, Enterprise Sales, Mid-Market Sales, New Business, Hunter, Pipeline Generation, Lead Generation, Outbound Sales, Cold Calling, Email Outreach, LinkedIn Outreach, Discovery Calls, Solution Selling, Consultative Sales, Value Selling, Product Demonstrations, Closing Deals, Sales Cycle Management, Multi-threaded Sales, Stakeholder Management, Negotiation, Forecasting, CRM (Salesforce, HubSpot), GTM Strategy, Client Acquisition, SaaS, Cloud, Automation, AI, Data-driven Solution - London, Greater London, Surrey, Berkshire, Hertfordshire, Essex, Kent, Buckinghamshire, Hampshire, Oxfordshire, Cambridgeshire, Sussex, Northamptonshire, Bedfordshire – St Albans, Watford, Guildford, Woking, Reading, Maidenhead, Chelmsford, Brentwood, Sevenoaks, Tunbridge Wells, Brighton, Cambridge, Oxford, Milton Keynes. We are working with a fast-growing B2B FinTech company that is looking for a Sales Executive to join their team. The ideal candidate will be enthusiastic, driven, and have experience selling SaaS solutions, ERP software, or financial automation platforms such as NetSuite, SAP, Microsoft Dynamics, or D365, with a strong track record in B2B SaaS sales, new business development, and full sales cycle ownership, including outbound prospecting, discovery, product demonstrations, solution selling, and closing mid-market to enterprise clients. Key Skills & Experience: • 2–5 years’ experience in SaaS sales, ERP, or enterprise software roles such as Account Executive, Business Development, or similar client-facing positions, ideally with exposure to complex, solution-led sales cycles, • Experience working with or selling ERP or finance platforms such as NetSuite, SAP, Microsoft Dynamics, or comparable cloud-based systems, • Proven ability to own the full sales cycle, from outbound prospecting and discovery through to product demos, negotiation, and closing, • Strong commercial understanding of how business systems connect across finance and operations, with the ability to translate technical capability into business value, • Confident engaging senior decision makers, particularly within finance teams, with a structured and proactive approach to building pipeline and closing new business Responsibilities: • Own and manage a full sales pipeline, taking opportunities from initial outreach through to close across mid-market and enterprise accounts, • Act as the main commercial contact for prospects, building strong relationships and aligning internal teams around client requirements and buying processes, • Develop a solid understanding of prospect finance operations and systems landscape, positioning the solution effectively against existing ERP or financial tools, • Run tailored product demonstrations and discovery sessions, clearly articulating value and linking functionality to specific business outcomes, • Work closely with internal teams to refine sales messaging, improve conversion rates, and ensure a smooth handover from sales to implementation and customer success Location: Hybrid (4 days in London) Candidates must be eligible to work in this country. Catch Resource Management is a leading provider of Dynamics 365, JD Edwards, NetSuite, EPM and other ERP resources to both end users and to product suppliers/authors. Our consultants deliver a completely professional resourcing service, always backed up by our team of ERP specialists who are all experienced in full project life cycle implementation and support, thus ensuring that we fully understand our clients’ requirements and our candidates’ skills. If you have the relevant skills and experience for this position we would welcome your application, however please note that we receive high levels of responses to our advertisements so can only immediately respond to those that are a close match. However, if you are interested in hearing about similar positions then please register on our website:

We are looking for a seasoned Power Platform Cloud Solution Architect with extensive experience in Power Platform development. This role emphasizes developing and implementing governance strategies, best practices, and customized Power Platform solutions. The ideal candidate will be skilled in leveraging the Power Apps and Power Automate Studio and Power Platform Admin Center to assist customers with architectural design, troubleshoot existing applications, and establish governance frameworks tailored to organizational needs. Qualifications • Experience Level: Intermediate to expert in Power Platform governance, administration, and Power Apps development., • Technical Expertise: Advanced knowledge of Power Platform Admin Center and Center of Excellence Starter Kit configuration., • Power Platform Technologies: Strong proficiency in Power Apps (Canvas and especially Model Driven Apps), Power Automate (cloud and especially desktop flows), Dataverse, Power Pages and other Power Platform components., • Enterprise Focus: Demonstrated experience in Power Platform administration and support within large-scale environments., • Training & Troubleshooting: Skilled in delivering technical training and resolving complex application issues., • Problem-Solving & Collaboration: Excellent analytical and collaboration skills., • Communication: Strong ability to engage with key stakeholders and cross-functional teams., • Certifications: Advanced Microsoft certifications preferred., • Consulting Experience: Previous customer-facing roles are highly desirable. Power Platform Development • Develop and maintain Power Apps solutions with a focus on model driven apps development and architecture., • Development of Power Pages., • Knowledge of Application Lifecycle Management (ALM) via Solutions., • Experience in setting up, troubleshooting and optimizing Power Automate desktop flows., • Familiarity with integrating data from Dataverse, SharePoint, and other sources., • Administer and support Power Platform environments, including Power Apps, Power Automate, and Power Platform Admin Center (PPAC)., • Deep understanding of Dataverse, governance strategies, environment planning, and security., • Expertise in developing environment strategies (environment types, purpose, security roles)., • Proficiency in licensing (standard vs. premium), capacity planning, and Data Loss Prevention (DLP) policies., • Analytical skills for reporting and data analysis within PPAC and M365 audit logs. Dynamics 365 Customer Engagement • Up to date product knowledge in Dynamics 365 Customer Engagement modules:, • Dynamics 365 Sales, • Dynamics 365 Customer Service, • Dynamics 365 Customer Insights – Journeys, • Enterprise level administration and development focused specifically with:, • CRM infrastructure installation and configuration, • CRM deployment configuration, • CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows), • CRM integration, • Dynamics CRM Cloud Migration, • Knowledge in CRM 2015+ build versions and upgrade experience, • Architectural experience for Dynamics CRM on premises, • A strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting.

We are hiring a Business Analyst to join a high-performing consulting team delivering complex, high-impact projects for leading private equity firms. Working in a UK Private Equity business is essential. You need experience in one of the following systems: • DealCloud, • Salesforce, • iLevel, • Microsoft Dynamics, • Dynamo, • Altvia, • Backstop This role is ideal for someone who enjoys solving operational and data challenges, working closely with senior stakeholders, and producing clear, high-quality analysis and deliverables. You will gain exposure to a wide range of private equity operating models, transformation programmes, and data initiatives—while being supported with structured learning, development, and career progression opportunities. The Role As a Business Analyst, you will provide analysis, process mapping, problem-solving, and project support across multiple client engagements. You will work with senior consultants to understand client requirements, propose solutions, document processes, and present findings to stakeholders. You’ll also contribute to project planning, prioritisation, and coordination of tasks across the team. As you grow in the role, you will begin taking on responsibilities from the engagement lead, including elements of resource forecasting, issue resolution, and budget oversight. We encourage a collaborative, knowledge-sharing environment, where analysts support each other’s development through peer mentoring and active participation in analyst-led forums. What You’ll Do • Work directly with private equity clients to analyse processes, data, and operational challenges., • Document current and future-state processes, producing high-quality deliverables for senior stakeholders., • Lead or support client meetings, presenting findings and proposed solutions., • Create and manage project plans, ensuring tasks are prioritised and assigned appropriately., • Own business requirements, specifications, prototypes, and testing activities., • Maintain accurate project documentation including risks, issues, actions, and meeting notes., • Delegate tasks to junior analysts or interns when appropriate, setting clear expectations., • Support project management tasks such as updates to the engagement lead, resourcing input, and forecasting., • Prepare materials for senior stakeholder meetings, including Steering Committees., • Contribute to internal knowledge sharing and analyst forums., • Work across multiple client engagements simultaneously, managing your time effectively., • Use the Microsoft suite (Excel, PowerPoint, Word, Visio) to produce polished, client-ready materials. What We’re Looking For • Experience or strong interest in private equity operations (essential)., • Strong analytical, problem-solving, and organisational skills., • Ability to understand complex processes and translate them into clear documentation., • Confident communicator with the ability to engage senior stakeholders., • Proactive mindset and willingness to take ownership of tasks., • Ability to work across several projects simultaneously., • Collaborative and supportive team player with a desire to mentor others., • Working knowledge of Excel, PowerPoint, and other MS tools (Visio desirable)., • Understanding of data concepts (SQL, DAX, Power BI) is advantageous but not essential. Why Join Us? This is an excellent opportunity for an ambitious analyst who wants to build a career in private equity operations and consulting. You will receive hands-on experience, exposure to senior clients, and structured development to support rapid progression. You’ll be part of a team that values people, encourages learning, and supports you to develop both professionally and personally.

Dynamics 365 Contact Center & Customer Service Architect Shape Customer and Colleague Service Experiences with KPMG UK KPMG’s Microsoft Business Solutions practice is one of the most experienced and fastest‑growing Microsoft transformation teams in the UK. We work with organisations to modernise customer service and contact centre operations using Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, and Copilot‑enabled experiences. Our focus is on designing service models that work in practice — across voice and digital channels, agent and supervisor experiences, and end‑to‑end customer journeys. We value clarity, empathy for users, and functional designs that are grounded in real operational needs. The Role As a Functional Architect specialising in Dynamics 365 Contact Center and Customer Service, you will be responsible for owning the functional design of modern contact centre and service solutions. You will work closely with clients, product owners and delivery teams to understand service operations, customer journeys and business outcomes, and translate them into clear, implementable functional designs using standard Dynamics 365 capabilities wherever possible. This is a hands‑on delivery role. You will lead functional workshops, shape solution configuration, guide functional consultants, and support delivery through build, test and go‑live. You will partner closely with Technical Architects to ensure functional designs are feasible, scalable and aligned to the overall solution architecture. Key Responsibilities Functional Solution Design • Own the functional design of Dynamics 365 Contact Center and Customer Service solutions, covering cases, interactions, queues, routing, knowledge, and service processes., • Translate business requirements into clear functional designs, user stories and configuration approaches., • Design end‑to‑end service journeys across voice, chat, email, messaging and social channels., • Define queue models, skills, routing rules and work distribution, aligned to operational goals., • Lead functional workshops with service leaders, operations teams and frontline users., • Act as a trusted functional advisor, helping clients understand product capabilities, constraints and trade‑offs., • Guide and review configuration across Customer Service Hub, Contact Center capabilities and Power Platform., • Support functional testing, UAT preparation and defect triage., • Design with adoption in mind, considering usability, role clarity and operational readiness., • Ensure functional designs support reporting, quality management and continuous improvement., • Work closely with Technical Architects to align functional requirements with technical design., • Highlight non‑functional considerations early, including performance, scalability and security., • Contribute to proposals, demos and early solution shaping for contact centre and service transformations., • Support estimations and scope definition by clearly articulating functional complexity and dependencies. What You’ll Bring We do not expect every candidate to cover every area. What matters most is strong functional design capability, contact centre understanding, and confidence working with clients and delivery teams. Essential • Strong experience delivering Dynamics 365 Customer Service and/or Contact Center solutions in a functional role., • Solid understanding of service operations and contact centre processes, including case management and interaction handling., • Experience designing omnichannel journeys, queues, routing and agent experiences., • Comfortable leading workshops, documenting requirements and producing functional designs., • Experience supporting configuration, testing and go‑live activities., • Ability to work collaboratively with Technical Architects and development teams., • Confident communicator with clients and internal stakeholders., • Experience with other CCaaS platforms like AWS, Gensys etc., • Exposure to Copilot for Service, Copilot Studio or conversational AI from a functional design perspective., • Experience with D365 Customer Insights, knowledge management or workforce management concepts., • Familiarity with Power Platform capabilities used to extend service experiences., • Awareness of new Dynamics 365 releases and roadmap. Why Join KPMG’s Microsoft Business Solutions Team? • Design real‑world service experiences: Work on programmes that directly impact customers, agents and service leaders., • Strong delivery focus: Be part of teams that care about adoption, usability and operational success., • Collaborative architecture model: Work closely with technical specialists while owning functional outcomes., • Opportunities to grow: Develop deeper product expertise or progress towards Solution or Lead Architect roles., • Microsoft partnership: Access early insight into new service and contact centre capabilities., • A culture of clarity and pragmatism: We value thoughtful design, open discussion and sustainable solutions. If this sounds like the kind of role you want to do, we’d genuinely love to speak with you.

About Us At Ingentive, we are a Microsoft Elite Partner recognised as one of the Great Places to Work, and proud to hold all seven Microsoft solution designations. As a member of the Microsoft Inner Circle, we rank in the top 1% of partners globally, and were recently named Microsoft’s #2 enterprise partner for driving advanced agentic AI transformations. We specialise in transforming business systems through AI-led application development and process optimisation, with a strong focus on both Power Platform, the Dynamics 365 stack for CRM and ERP. Our mission is to help organisations unlock value by combining intelligent agents, natural language interfaces, and low-code platforms to build scalable, governed solutions that solve real business challenges. Award-winning and innovation-driven, we are at the forefront of the shift from traditional low-code to intelligent business applications empowering fusion teams to deliver faster, smarter, and more impactful outcomes. The Role An exceptional Digital Transformation Consultant, advising and guiding prospects and clients on the adoption of Dynamics 365, Microsoft CoPilot, Power Platform and AI‑driven productivity, automation, and compliance solutions. You will play a key role in shaping modern workplace, information governance, security, compliance, and intelligent automation strategies, helping organisations realise value from secure, well‑governed, AI‑enabled Microsoft ecosystems. You will work closely with senior stakeholders to design and deliver transformation initiatives across data protection, information lifecycle management, compliance, collaboration, Copilot readiness, and intelligent process automation, while ensuring solutions are scalable, secure, and aligned to measurable business outcomes. Essential Expertise • 8+ years’ experience in consulting or technical advisory roles, with strong depth in Microsoft 365 and the modern workplace, • Strong understanding of Microsoft 365 security, governance, and tenant architecture, • Experience enabling and governing Microsoft 365 Copilot, including data readiness and risk mitigation, • Strong understanding of intelligent automation concepts, including Power Automate for workflow orchestration and AI Builder for embedding AI capabilities into business processes within governed environments, • Ability to translate compliance, risk, security, and automation requirements into business‑focused transformation roadmaps, • Exceptional stakeholder engagement skills, including C‑suite and senior risk/compliance leaders, • Proven ability to articulate business value, risk reduction, and ROI for Microsoft 365, Copilot, and automation initiatives Desirable Expertise • Experience with Power Platform, including Power Automate and AI Builder, alongside Dynamics 365, within a governed enterprise environment, • Ability to advise on automation strategy, guardrails, and value realisation, rather than hands‑on build only, • Knowledge of Microsoft Defender, Entra ID, and Zero Trust principles, • Background working with regulated industries (e.g. financial services, public sector, healthcare), • Microsoft certifications across Microsoft 365, Security, Compliance, or Power Platform, • Prior experience in partner or strategic advisory roles Responsibilities Microsoft 365 Strategy & Governance • Design Microsoft 365‑led transformation roadmaps aligned to security, compliance, productivity, and AI adoption goals, • Conduct data, security, and Copilot readiness assessments, identifying risk and optimisation opportunities, • Define governance models that balance innovation, intelligent automation, and regulatory compliance Solution Design & Advisory • Architect secure, scalable solutions across Microsoft 365, Copilot, and Power Platform, • Advise clients on information protection, data lifecycle management, and compliance operating models, • Support AI and Copilot adoption by ensuring data is structured, protected, and appropriately governed Intelligent Automation & AI Enablement • Advise clients on the strategic use of Power Automate to optimise and orchestrate secure, compliant business processes across Microsoft 365 and Dynamics 365, • Guide adoption of AI Builder to embed AI‑driven capabilities such as document processing, prediction, and classification into low‑code solutions, • Ensure automation and AI solutions align with data governance, compliance, and risk frameworks, • Support organisations in moving from tactical automation to scalable, enterprise‑wide intelligent automation programmes Client Engagement & Delivery • Lead executive‑level workshops focused on modern workplace transformation, intelligent automation, and risk reduction, • Deliver clear, compelling recommendations that resonate with IT, security, compliance, and business leaders, • Build trusted, long‑term client relationships as a strategic Microsoft advisor Thought Leadership • Contribute to Ingentive’s thought leadership across Microsoft 365, Power Platform (Power Automate & AI Builder), and AI governance, • Stay current with Microsoft’s evolving security, Copilot, and automation roadmap, • Continuously refine methodologies and best practices Teammates’ Benefits • Bonus Schemes, • Life Assurance, • Private Medical Cover, • Group Income Protection, • Great Company Pension, • Enhanced Sick Pay, • Enhanced Family Leave Pay, • Volunteering Leave, • Teammate Recognition Scheme, • Loyalty Award Scheme, • 24/7 access to EAP including Wisdom AI app, • Access to Bright Exchange online marketplace, • Remote working with the option to work from our Central London office Our Purpose and Values Vision – Empowering enterprises to their full potential with intelligent Microsoft solutions Mission – To create frontier enterprises Values – Passion, Performance, Partnership Successful applicants must have the right to work in the UK and a basic DBS check is required for this position. Ingentive are committed to equality of opportunity, diversity, and inclusion. We welcome applications from all suitably qualified candidates and will provide reasonable adjustments during the recruitment process where possible.