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ABOUT US Regent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience™, with every luxury included, for 30 years. Carrying no more than 732 guests, the line’s spacious and stylish ships - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor®, Seven Seas Voyager® and from 2023 Seven Seas Grandeur™ - form The World’s Most Luxurious Fleet™ and explore more than 450 immersive destinations globally. Offering Unrivalled Space at Sea™, guests enjoy sumptuous all-suite accommodations, nearly all with private balconies, which are among the largest at sea, as well as highly personalized service throughout lavish public areas and expansive outdoor spaces. Unique to Regent Seven Seas Cruises, unlimited complimentary shore excursions are available in every port, making it the only truly all-inclusive cruise line. Voyage fares also include round-trip business-class air on intercontinental flights from the U.S. and Canada, gourmet cuisine in a range of specialty restaurants and al-fresco dining venues, fine wines and spirits, entertainment, unlimited internet access, free valet laundry service, pre-paid gratuities onboard, transfers between airport and ship, and one-night pre-cruise hotel package for guests staying in Concierge-level suites and higher. BENEFITS • Free car parking nearby, • Pension Scheme, • Development Opportunities, partnered with Dale Carnegie, • Appreciation Bonus, • 6 weeks - paid sickness, • Discounted Cruise Programme, • 25 days paid holiday + 8 Bank Holidays, • Local Bus Discounts ROLE LOCATION This role is based in our office in Southampton with Mondays & Fridays working from home. BASIC PURPOSE The Air Operations Coordinator is a key role within the Guest Services team of Regent, providing information & booking of air services to the internal Guest Services team in the UK office as well as servicing calls from the Outbound Team based in Miami. Knowledge of air product and airlines is paramount to ensure the very best air schedule is booked for our guests. This is an extremely varied role which not only includes air related activities, air pricing & planning and Staff Travel but also organising and managing special departures for our bespoke Concierge Collection land packages. We always aim to deliver an exceptional level of Customer Service and respond to all incoming calls & emails in a timely manner, delivering highly accurate work to ensure profitability and company goals and be flexible in approach to all tasks. An ability to multi-task in a busy team environment is essential for this role as well as liaising and assisting colleagues with excess workload within the department. The team also provide our critical Out of Hours Emergency Telephone service, covering Regent & Oceania, delivering round the clock assistance for guests travelling to and from our ships. A background in a reservation, guest relations or operations role would be advantageous. POSITION RESPONSIBILITIES Ticketing: • Experience of issuing all kinds of air tickets is required - nett/BT/IT/Cat 35/ published fares., • To include correct fare and all applicable taxes, fees & charges., • Ensure all entries are correct including baggage, fare basis, endorsements, fare construction and tour code., • Accurately process refunds of fares and taxes to ensure the companies liabilities are kept to a minimum., • Re-issue or re-validate tickets which have been changed since the original ticket issue. Airline Contracts & Pricing: • Identify which airlines offer best price and flight options for each route and collate information to provide to the reservations departments., • Calculate appropriate air supplements to be charged. Includes ad-hoc requests. Understand fare rules as displayed in GDS and be able to identify correct fares to use., • Ensure awareness of tactical and special offers released by the airlines and identify ways to promote these to the reservations departments., • Ensure all departments are kept up to date with any changes which may be relevant to them., • Ensure reservations are advised of any new routes or ticketing classes., • Build all pricing for air arrangements and prepare spreadsheets for upload by US office into NVS. Group Flights & Allocations: • By monitoring flight availability and booking patterns identify where group space can be utilised and take appropriate action to calculate cost savings., • Monitor sales to minimise exposure to penalties from the airlines. Negotiate extensions where possible. Enter names ready for ticketing. Keep reservations up to date with availability of group allocations. Reporting: • Pull reports from GDS (Sabre) and from Reservation system (NVS) to assist with quality check, hotel and transfer manifests for the ships and our US office., • Using GDS (Sabre’s) back-office system to ensure all ticket details are stored in the database and pull relevant information from the system to assist with BSP reconciliation. UK Exclusives & Sales Promotions- Concierge Collection: • Special Offer Cruise Fares-, • Work with special offer cruise fares supplied by US office to add extra value to the cruise package (Concierge Collection)., • Source hotel & ground arrangements as and when required and cost to form package arrangements., • Build pricing for integration into cruise pricing and prepare for loading within Reservation System (NVS)., • Maintain and manage the package through to departure including sourcing of tour manager if required. Cruise Pricing: Sales & Marketing: • Assist sales & marketing department with proofing for all ads and brochures. Ensure we have latest airline information. Corporate Travel Requests: • Book and ticket all corporate travel requests from staff within the company for company business only to include air, hotel and UK transfers. Ensure correct approval is obtained and staff are adhering to company policy. General & Other Duties: • Pull reports from Reservation system (NVS) for specific cruises and quality check all flight, transfer and forced-overnight accommodation details., • Ensure flights booked match Reservation system (NVS) and all OSI remarks are correct as per the airline’s contract., • Shore to ship manifest updates (pre/post transfer arrangements)., • Work daily GDS (Sabre) queues to ensure all bookings within ticketing queue are checked and entered onto air analysis spreadsheet and correct ticketing deadlines are assigned., • Action all time changes and ensure queues are worked in a timely manner., • Update PNR for all seat requests, special service requests and vendor remarks., • Assist reservations with queries including but not limited to deviations, stopovers, alternative routings and carriers, upgrading with non-contracted airlines, tailor-made itineraries., • Investigate involuntary downgrades and re-routes, denied boarding, lost baggage., • Research, plan and organise and manage pre/post cruise packages to add value to sailings on an adhoc basis., • Work with our ground agents to supply transfers/hotels/tours as needed and build packages to sell with our cruises. EXPERIENCE • Airline knowledge, • Ideally 2-3 years’ experience in a similar role, • Fares & Ticketing 1&2 qualifications or 2-3 years of experience in a similar role, • Customer Service experience COMPETNTENCIES / SKILLS • GDS Experience, including ticketing (Sabre, Amadeus, Travelport), • Knowledge of Air Contracts and Nett Fares, • Experience of issuing different tickets – Nett/BT/IT/Cat 35/ published fares, • Customer focused, excellent communicator and listener, • Strong product and destination knowledge, • Attention to detail and excellent organisational skills, • IT literate, • Working knowledge of MS Office applications, including Excel and Word, • Ability to multi-task in a fast-paced environment, • Demonstrates resilience and flexibility to business needs, • Ability to work well as part of a team, • Honest; consistent; positive & enthusiastic approach, • Well presented If you do not hear from us within 10 working days of sending us your application, it means that unfortunately on this occasion, you have been unsuccessful

Customer Care Co-ordinator Based: Southampton Our client is an iconic watch brand with wealth of historical presence. Due to an ever-growing team, they are looking for an energetic yet organised Customer Care Coordinator to join their team in Southampton. This is a brand-new role which will give the successful person the opportunity to be part of a strong expanding retail network and one of the worlds most popular brands. Job Description Do you have a passion for people and a talent for turning every interaction into a positive experience? Our client is seeking a dynamic and organised Customer Care Coordinator to join their growing team in a newly created position. This role is central to delivering a seamless and supportive customer journeyensuring every client feels heard, valued, and well cared for from the very first touchpoint. Ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and has exceptional attention to detail, this is a fantastic opportunity to make a meaningful impact within a well-known brand. Main Function To support the delivery of consistently high standards of customer care for the brands customers across the UK and Ireland, through the ongoing development and improvement of the customer care function . Profile Main Role & Responsibilities Efficiently manage customer returns, ensuring timely and appropriate resolutions such as refunds or exchanges, in line with company policies Identify and address counterfeit items during the return process, particularly for collaboration watches, ensuring brand integrity Perform minor watch servicing, including bracelet adjustments and battery replacements, to maintain high customer satisfaction Foster strong team collaboration through clear, respectful, and proactive communication with colleagues and customers Take initiative to continuously deepen your knowledge of our brands, products, services, and internal procedures, staying current with updates and best practices Maintain regular contact with customer primarily via phone and email to understand their needs and take appropriate action Additional Responsibilities- When required Deliver accurate and helpful information, advice, and guidance to customers via phone and email, aiming to resolve queries at the first point of contact Proactively engage with customers to identify and address potential issues before they escalate into complaints Monitor customer interactions to ensure timely and consistent handling in line with company standards Enhance customer satisfaction and loyalty by consistently meeting or exceeding expectations Key Skills Demonstrate excellent attention to detail and the ability to prioritise tasks effectively in line with business needs Be proficient in Microsoft Office, particularly Excel (e.g., formulas, pivot tables) and Word Show a high level of self-motivation with a commitment to continuous personal development Possess strong verbal and written communication skills, with a customer-focused and approachable manner Have a thorough understanding of the brands refund policy and relevant consumer law Exhibit excellent organisational and time management skills Take ownership of your workload, ensuring prompt and proactive resolution of issues TPBN1_UKTJ

An exciting opportunity for an ambitious experienced Design Coodinator to join Tetra Techs extremely successful and versatile team. This is a unique opportunity to become part of the growing Design Management team working on varied and interesting commissions. Reporting directly to the Technical Director for Design Management, you will lead and manage Tetra Tech design consultants and design subconsultants inputs on projects. You will primarily be delivering projects within the Midlands and Southern region as well as the wider UK Engineering teams. In your role, with support from the Design Manager, you will liaise with the project controls team to manage the commercial aspects of the design and align design risks with commercial outcomes. You will lead on technical risk management and mitigations for the client and will be working on large, multi disciplinary projects in the defence, science, nuclear and government property sectors. Pre Contract, Inc Work Winning and Tenders Assists the Design Manager and bid/project teams where support is being provided for a bid process andidentify and coordinate the multi-disciplinary design team inputs to the bid process. Provide assistance in formulating fee proposals and proposal documents as required by the Design Manager and project/bid team. Ensure compliance at project opportunity outset with the Tetra Tech Project Lifecycle governance process Develop and manage the Project Execution Plan in conjunction with design discipline leads, including design deliverables and programme Live Projects Overview Supports the Design Manager in managing multidisciplinary design teams, to allow the production of coordinated design solutions, within the agreed programme and budget. Assists in delivering complete, accurate and viable design information in a timely manner. Reviews and challenges the information received Uses workshops to ensure the project team fully coordinate design solutions, while implementing effective design solutions. Undertaking design related risk management reviews workshop with project team and input into project risk register. Produces Progress Reports as required for the projects. To ensure compliance throughout each project design stage with the Tetra Tech Project Lifecycle governance process and the Project Execution Plan Financial and Reporting Coordinates the design process to an agreed commercial proposal. Actively manages the commercial and contractual project risk profile, including pre-emptive mitigation Fully understands the project contract, including all subsequent contract variations. Actively manages the change control mechanisms to maintain/improve the project commercial performance Assists in project forecasting, application for payments and invoicing as required and agreed with the Design Manager and Project Manager. Systems and Quality Supports and assists the design process to produce designs which are compliant with all applicable regulations and obtain the requisite approvals. Coordinates the design process to produce information to agreed design programme. Controls Monitors and support the implementation of project specific design management process and protocols e.g., design execution plan, in line with Tetra Techs design procedures and reporting process against programme. Ensure effective implementation and management of document control processes of design information relating in line with Tetra Tech and/or clients procedures. Supports and coordinates design and specialist consultants and third-party consultants to the agreed scope of service. If required for the project, supports the Design Manager in chairing and leading design coordination meetings and/or workshops and issues actions to all involved. Attend Design Team Meetings lead by client, input into the meetings and take and distribute notes and actions as required. Supports the Design Manager in managing the Client review process as identified in the contract. About you Previous experience as a Design Coordinator preferred. An enthusiastic and professional approach Adaptable with good interpersonal and communication skills. Good attitude to health and safety practices within the work place and design. Fully IT literate and proficient in the use of standard Microsoft Office. Be suitable for security clearance (all staff need to be security vetted to a minimum SC level). Located in the Midlands / South of England with flexibility to travel About Tetra Tech: Tetra Tech is a leading provider of high-end consulting and engineering services for projects worldwide. We combine the resources of a global, multibillion dollar company with local, client-focused delivery in more than 400 locations around the world. We are Leading with Science to provide sustainable and resilient solutions for our clients. At Tetra Tech, we provide a collaborative environment that supports individual performance, innovation, and creativity. We are proud to offer competitive compensation and benefits. For more information on our company, please visit our website at. To apply, please submit your CV and cover letter on the Careers section of our website. Tetra Tech is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Tetra Tech is an equal opportunities employer and encourages applications from all suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity/shared parental leave, in line with the Equalities Act 2010. We are veryhappy to discuss flexible working for this role, including the possibility of reduced hours, flexible start and finish times, or compressed hours.We can offer a range of solutions to help you to get the most out of your work / life balance. We thank all applicants for their interest; however only those selected for an interview will be contacted. TPBN1_UKTJ

Project Coordinator (German Speaking), southampton. As a member of the Project Management Office, the Project Coordinator is a central point of operations for our German speaking team and customers:. Native German & fluency in English.