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Senior Service Desk Engineer - York - £30,000-£40,000 - Hybrid. My client is looking for an experienced Senior Service Desk Engineer to join their Service Desk team with MSP experience. You will be a key technical figure within the team, sitting between the first and third line. On any given day, you may be picking up escalated tickets from first line, jumping onto newly raised complex requests, contributing to client implementations, assisting and running client projects or writing knowledgebase articles that are internal and customer-facing. This is an exciting opportunity to join a collaborative, supportive environment where your growth is taken seriously and is only limited by your own desire to progress. Essential Skills: • Previous experience working in an MSP environment., • 3+ years in a second line or senior first line support role., • Strong working knowledge of Microsoft 365 Administration – Exchange, Teams. SharePoint, OneDrive, InTune, EntraID., • Hands-on experience with Windows Service, Active Directory, Group Policy, DNS and DHCP., • Experience supporting MacOS., • Experience with a PSA tool for ticket management, time logging, and SLA tracking. Nice to have: • Microsoft Certifications (MS-900, AZ-900, MD-102, AZ-104 or equivalent)., • Exposure to Azure Infrastructure - VMs, networking, backup, Entra ID., • ITIL Foundation awareness or certification., • Familiarity with onboarding new clients into an MSP environment. Benefits: • £30,000 to £40,000 per year (DOE)., • 20 days Holidays (plus bank holidays)., • Christmas shutdown., • Discounted gym membership., • Discounts from multiple shops/attractions across the York area., • Dedicated training budget and support for professional certifications., • Clear progression pathway toward specialist roles.

The role is picking and packing customers' orders. Returns and Recycled - Ensuring the return of customer products and equipment.

The role involves supporting day-to-day operations including picking, packing, and dispatching orders, ensuring products are processed accurately and efficiently. Picking and packing orders to a high level of accuracy.

We are hiring Warehouse Team members to join our team at Clifton Moor, York. These roles are on a fixed-term contract until Sunday 23rd August 2026. About Gear4music As one of the fastest-growing retailers of musical instruments and equipment, Gear4music is more than just a retailer; we’re a community of music enthusiasts. Our mission is to provide the best online shopping experience for our customers, and we’re always looking for passionate individuals to join our team. Your Role As a Warehouse Operative, you will play a vital role in our distribution centre, helping us deliver a first-class experience for our customers. Key responsibilities will include: Receiving, handling, and storing incoming stock Accurately picking, packing, and labelling musical products for shipment Preparing orders for dispatch to customers worldwide Supporting a range of warehouse duties as part of a dedicated, professional team Full training will be provided across all warehouse processes to help you succeed and grow within your role. What We’re Looking For We welcome applicants from all backgrounds and experience levels. Even if you are unsure whether you meet every criterion, we encourage you to apply, you could be exactly who we’re looking for. We’re seeking motivated, conscientious individuals who: Are comfortable using technology such as tablets or iPads Work collaboratively and effectively as part of a team Communicate clearly and respectfully Demonstrate reliability, punctuality, and a positive work ethic Have basic numeracy, literacy, and computer skills Pay close attention to detail Are physically fit and prepared for hands-on work Working Hours This role requires flexibility to work weekends, 40 hours per week over 5 days: Monday to Friday 10:00am – 6.30pm + Saturday or a Sunday 08:30 – 17:00 Why Join Us? £12.71 per hour 40 hours guaranteed and weekly pay Free hot drinks in the break room Onsite snack bar Employee discounts on our products 24/7 support through our Employee Assistance Programme Mental health support with access to 30 trained First Aiders Free onsite parking Additional benefits: referral scheme and annual flu vaccinations Plus the following: employee referral scheme, employer pension scheme, corporate eyecare vouchers, cycle to work scheme, company sick pay scheme, enhanced maternity, paternity & adoption pay, annual flu vaccinations. We have an open, collaborative, and friendly culture, and offer a supportive learning environment for people to grow and develop a career with us. We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010. If you require any reasonable adjustments as part of the recruitment process, please let us know. A member of our friendly recruitment team will contact you to discuss your needs in more detail and ensure appropriate arrangements are made. Apply today - we look forward to welcoming you to Gear4music. REF-(Apply online only)

Support warehouse operations including picking, packing, replenishment and stock rotation.

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Accurate picking and packing of client orders.

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