Director of Quality Management
2 days ago
Hereford
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. Overview The Director of Food & Beverage is responsible for leading all aspects of the hotel’s food and beverage operations to deliver exceptional guest experiences while maximizing profitability. This role oversees restaurants, bars, banquets, catering, kitchens, and stewarding, ensuring operational efficiency, service excellence, and adherence to brand standards. The Director drives business performance by developing and executing strategic plans, optimizing labor and cost controls, and implementing innovative concepts that enhance revenue and market share. As a key member of the Executive Committee, the Director collaborates across departments to align F&B initiatives with the hotel’s overall goals, fostering a culture of accountability, continuous improvement, and financial discipline. ESSENTIAL FUNCTIONS • Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation. • Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub-departments, such as room service, restaurants, banquets, kitchens, and steward. • Develop, implement and monitor schedules for the operation of all F&B outlets to achieve a profitable result. • Participate with the chefs and restaurant managers in the creation of attractive and merchandising menus designed to attract a predetermined customer market. • Implement effective control of food, beverage and labor costs among all sub- departments. • Assist the managers in establishing and achieving predetermined profit objectives and desired standards of quality food, service, cleanliness, merchandising and promotion. • Regularly review and evaluate the degree of customer acceptance of the individual outlets, to recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment. • Develop (with the aid of sub-department heads) operating tools necessary and incidental to modern management principles, such as budgeting, forecasting, purchase specifications, recipes, portion specifications, menu abstracts, food production control, and job descriptions.• Continuously evaluate the performance and encourage improvement of the personnel in the food and beverage department. • Plan and administer a training and development program within the department which will provide well trained employees at all levels and permit advancement for those persons qualified and interested in career development. Responsibilities Education & Experience • Bachelor’s degree in Hospitality Management, Business Administration, or a related field (or equivalent experience). • 5–7 years of progressive hotel Food & Beverage leadership experience, including at least 3 years in a senior role. • Demonstrated leadership skills with the ability to inspire, motivate, and hold teams accountable. Skills & Competencies • Strong business acumen with a proven record of achieving revenue and profit goals. • High energy, entrepreneurial mindset, and commitment to service excellence. • Effective communication and interpersonal skills for working with guests, teams, and leadership. • Proficiency in Microsoft Office Suite; POS and F&B management systems experience preferred. • Experience in developing and implementing new F&B concepts is an advantage. WORK REQUIREMENTS • Ability to work in varied environments including administrative offices, kitchens, banquet spaces, indoor/outdoor venues, and around potential hazards (heat, cold, fumes, chemicals). • Frequent standing, walking, bending, reaching, and occasional lifting of up to 25 pounds. • Flexibility to work evenings, weekends, and holidays as business requires. PIa59f34536115-25405-38429252