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Senior Maritime Engineer Introducing an exciting opportunity to join the Infrastructure Engineering team as a Senior Maritime Engineer. Job Summary are seeking an ambitious and highly motivated Senior Engineer to join our Maritime team with the opportunity to support the wider Infrastructure Engineering team, including Rail and Asset Management. We are looking for a dynamic engineer who is technically strong, capable of taking a lead role in client management, and motivated to help assist and develop engineers and graduates. In this role, you’ll find yourself working as part of a young, growing and enthusiastic team. This role will provide you with the opportunity to work on an interesting and varied portfolio of projects such as structural inspections and designs on bulk material terminals, liquid handling terminals, RoRo, data centres, flood defence walls, passenger access and much more. You will also be given opportunities to supervise construction sites, contract administration and licensing and consenting. The opportunities are varied and offer genuine prospects for career progression and Chartership (if not already obtained). At, you will be continuously exposed to best in class thinking and innovative minds from a wide range of professionals. The Infrastructure Engineering team has recently been shortlisted for the New Civil Engineer and Railway Industry Association RISE awards and hold Investors in People Gold accreditation. Essential Qualifications and Experience Minimum of 6 years experience in a Civil/Structural Engineering role, ideally within the Maritime sector and on Infrastructure projects. Professional qualification, Chartered/Incorporated with ICE/IStructE, or near to. Strong design experience in a range of projects and structures. Proven experience of assisting or delivering projects to time and budget. Experience of assisting projects and teams with the associated financial management. Experience undertaking and checking designs and calculations. Effective communication skills in a client facing role. Experience of Eurocodes and British Standards. Experience of multi-disciplinary design coordination and integration. Working knowledge of a structural analysis software such as Tekla Tedds, Tekla Structural Designer (2D/3D frame), S-frame 3D, Robot, SuperStress, MIDAS, LUSAS etc. Proficient use of MS office-based software is essential. Working knowledge of relevant CDM regulations. Role Requirements Able to work independently under minimal direction. Excellent time keeping and time management. Willingness to take ownership of allocated tasks. Act as a Line Manager. Support and manage project team members, including providing technical support. Mentor and develop the understanding and technical knowledge of junior colleagues. Undertake roles related to Project Management. Preparation of fee proposals. Support in all aspects of tenders, including producing and delivering presentations. Determine a project’s scope of works, budget and programme. Responsible for the financial, technical and project management of various projects. Prepare or check technical reports, specifications, drawings, calculations, risk assessments and method statements. Comply with varying design standards ensuring all deliverables are compliant. Undertake design reviews to ensure coordination between design disciplines. Undertake and lead inspections, examinations and scoping visits with the client. Have a good understanding of relevant Health & Safety Legislation, Codes of Practice & standards and current design methods. Liaise and attend meetings with clients. Ability to communicate with people at all levels in both technical and non-technical environments. Benefits & Initiatives offer excellent benefits and initiatives, including: Incentive Scheme. Pension Scheme Car Benefit Scheme. Work From Home. Health Insurance – cash plan. Flexible working scheme. Long service award. Cycle-to-work scheme. Life assurance/personal accident cover. Annual leave inc. sell, buy & carry-over. Annual season ticket loan. Generous maternity & paternity pay. Employee introduction awards. Professional qualification support. Become a diversity/inclusion/zero emissions/innovation/technology champion.

About Serac Group Serac Group is a UK based technology company leading the digital transformation of the property, planning and local government sectors. Through our suite of platforms including SeracTech, Ibex, Planda and our upcoming launch Rafter, we are reshaping the future of property data, planning intelligence and civic technology. We are one of the largest providers of AI and backend software to local government in the UK, supporting over 270 councils in how they read, manage and process planning applications. Our strategic partnership with Idox PLC allows us to deliver high impact, scalable solutions across both the public and private sectors. Our platform Ibex supports around 85 percent of all UK property transactions, providing local authority search data to conveyancing professionals and powering approximately 3,000 property transactions a day. We also supply reliable property and planning data to major comparison sites such as GoCompare and Compare the Market, along with 18 of the top 20 UK mortgage lenders, including NatWest and Barclays. At Serac Group, our mission is to build intelligent and connected systems that link people, data and decisions, enabling better outcomes in planning, property and place. Role Overview As the Technical Lead, you’ll oversee a section of the engineering team, champion best practices, and set the technical direction for our products. You’ll play a key role in product development, resource allocation, and fostering a high-performance engineering culture. This role requires a deep technical background, strong leadership skills, and a passion for building impactful products. This role offers a balanced blend of hands-on technical work and people-focused responsibilities. You will spend approximately 50% of your time directly engaged in practical, technical tasks, ensuring that key deliverables are met. The other 50% will be dedicated to leading and developing your team, fostering collaboration, and driving performance through effective management and coaching. This dual focus allows you to have a direct impact on both the technical output and the growth of your team members. Key Responsibilities • Leadership & Strategy: You actively promote a high standard of engineering excellence within your teams. You are accountable for the technical outcomes delivered by your teams, as well as the performance and growth of individual engineers. Therefore, maintaining a high standard and clearly communicating your expectations is essential. • Product Development: Oversee the technical aspects of product development, from early-stage ideation to product launch. Ensure scalability, performance, and security of the solutions being developed. • Engineering Culture: Foster a collaborative, results-driven engineering culture. Champion continuous improvement, technical innovation, and the adoption of best practices across the team. • Team Development: Grow and mentor a high-performing engineering team. Provide leadership and guidance in career development and technical expertise by conducting regular sit downs with the team to assess progress and give feedback where necessary. • Cross-Functional Collaboration: Work Closely with CTO & Head of Product to translate business needs into technical solutions. Ensure smooth communication between product and engineering teams. • Process Optimisation: Continuously improve engineering processes, workflows, and tools to ensure efficiency and effectiveness. Advocate for Agile development practices and other methodologies that improve team productivity. Must-Have Requirements • Experience: 3+ years in engineering leadership roles, with a proven track record of successfully leading engineering teams in a fast-paced environment. • Technical Expertise: Strong background in software development and architecture. Expertise in modern tech stacks (e.g., TypeScript, Node.js, SQL, cloud platforms like AWS). Hands-on experience with both front-end and back-end technologies. • Leadership Skills: Demonstrated ability to lead, inspire, and mentor engineering teams. Strong interpersonal skills to communicate effectively with both technical and non-technical stakeholders. • Product Focus: Experience working closely with product teams to align engineering efforts with business goals. Ability to understand the broader vision and deliver high-quality solutions. • Problem-Solving Mindset: A solution-oriented approach to complex challenges, with the ability to make strategic decisions in a rapidly changing environment. • Agile Experience: Strong experience in Agile methodologies and practices, with the ability to implement and adapt processes that work best for the team. Desirable Skills • Experience with containerisation technologies such as Docker and Kubernetes. • Familiarity with microservices architectures and distributed systems. • Experience in managing cross-functional projects and collaborating with senior leadership. • Background in AI or machine learning technologies. • Startup experience where adaptability and hands-on leadership are essential. Rewards • Unlimited Holiday to ensure you maintain a healthy work-life balance. • Fast Career Growth opportunities in a rapidly scaling company. • Ongoing Training & Development to help you stay at the top of your game. • A Great Team & Company Culture with regular socials and team-building events. • Mentorship Program to support your professional growth. • Dog-Friendly Office because we know pets make everything better. • Monthly Pension Scheme to secure your future. Why Serac Group? At Serac Group, we’re redefining what’s possible in planning and construction through AI and technology. We hire talented people who are passionate about making a difference, solving problems, and driving innovation. As part of our team, you’ll be surrounded by curious, driven colleagues who want to shape the future. We believe in creating a culture of collaboration, continuous learning, and excellence. Join us to make an impact on the world of PropTech and beyond.

UK FM Services are on the hunt for a Fabric Engineer to join our team. As part of the team, you will be able to work in a group or under your own initiative to achieve project objectives, being proactive in your role that requires experience in all aspects of property repair and maintenance. This would include excellent quality standard in painting/decorating, installing plasterboard and create smooth, seamless surfaces for subsequent finishing work, fitting fire-doors, kitchen fitting and general property maintenance/repairs. Other works include first fix stud work, second fix, skirting, architrave, hanging doors and fitting locks, ceiling works, building partitions, etc. The ideal candidate must have a flexible attitude to work as required when necessary to complete jobs to tight deadlines. Essential Qualifications/Experience Proven experience as a Carpenter/Joiner/Dry Liner/General Builder, or similar role Multi-trade experience, with the ability to undertake a range of building and maintenance tasks Knowledge of building materials and their properties and strong understanding of techniques and materials Proficiency in the use of hand and power tools Have a majority of your own tools Main Responsibilities Be reliable and have a positive attitude. Able to produce a high standard of work. Adhere to health and safety guidelines and maintain a clean working environment Maintain tools and equipment in good working order Strong time management to arrive on site on time and complete tasks efficiently You will be joining a growing, friendly team. · Candidates must be prepared to travel. · Hold a clean UK driving licence. Benefits Company pension 8 hour daily shift – Monday to Friday (weekend may be required at overtime pay) Free uniform Free DBS Job Type: Full-time Pay: £38,000.00 per year Benefits: Company pension Free or subsidised travel Free parking Health & wellbeing programme On-site parking Sick pay Schedule: 8 hour shift Monday to Friday Licence/Certification: CSCS (preferred) Driving Licence (required) Work Location: On the road

Role Overview: As a Site Engineer, you will provide engineering support for various projects in the region. Your primary responsibility will be to establish level and survey control and set out detailed works based on project drawings while conducting regular checks to ensure accuracy and compliance. This role offers opportunities for professional growth and insights into cost, program, and contract management. You will collaborate closely with the project team to ensure safe, high-quality, and timely project delivery. Key Responsibilities:Health, Safety & Environment: Promote and maintain safe working practices. Ensure compliance with environmental and legal standards. Adhere to company safety procedures and protocols. Quality: Deliver work to the highest standards, free of defects and snags. Identify and implement value engineering opportunities. Comply with quality assurance processes and company procedures. Site Engineering: Establish and maintain level and survey control on projects. Set out works according to project specifications and regularly verify accuracy. Maintain detailed records that meet legal and organizational requirements. Assist in creating project-specific plans, including RAMS, ITPs, and check mechanisms. Monitor and document project progress through site diaries, allocation sheets, and photographic records. Provide short-term planning and daily resource management support. Identify and document variations to the project scope. Key Measures & Targets: Accurate and timely completion of setting-out tasks. Delivery of quality records and project handovers without defects. Maintenance of accurate records and weekly site documentation. Key Relationships: Build strong working relationships with the site workforce and client representatives. Person Specification:Essential: Proven experience in setting out for civil engineering projects. Knowledge of construction methods, safety protocols, and regulations. Proficiency in using robotic total stations or EDM instruments. Degree or HNC (or equivalent) in Civil Engineering. Strong communication skills and a proactive, results-driven approach. Desirable: Proficiency in AutoCAD and MS Office. Experience in temporary works coordination. Relevant certifications (CSCS card, first aid, NEBOSH/IOSH). Additional Information: Employment Type: Permanent, Full-Time (45 hours/week). Required Skills: Setting out using Leica Total Station and GPS, reading drawings, RAMS drafting, ITP creation, quality control documentation. Tickets/Training: CSCS required; additional certifications are advantageous. Apply now Save job Report job

Location - Oval, South London (Onsite) ** Type -** Full-Time Start Day - Immediate ** Salary -** £30,000 - £35,000 (top end reserved for outstanding candidates) ** Headquarters -** New York, NY, USA ** About Quant.ai** Quant.ai is building the world’s most advanced Agentic AI – transforming customer service, outbound engagement, and internal decision-making for global enterprises. Our technology helps clients reduce inbound volume, improve response times, and deliver futuristic digital experiences powered by human-like AI. We’re now opening a new office in Oval, South London, and we're looking for our first wave of AI-enhanced customer service reps to help us scale. The existing team in London is small but mighty – 5 people aged 24-27 – and we’re building a collaborative, fast-moving culture where you’ll grow quickly. Our global team (75+) is led by Chetan Dube, former founder & CEO of Amelia ** The Role** As a Customer Service Representative working in tandem with our Agentic AI, you’ll step in when the AI is unable to fully resolve a customer query on behalf of one of our enterprise clients. You’ll not only provide a human touch to resolve the customer’s issue – but also investigate what went wrong, working alongside engineers and product teams to improve the AI’s performance. This is an ideal role for someone in customer support looking to break into the world of AI and tech. No real prior experience is required – we’re just looking for someone with the right attitude. Full training provided. ** What You’ll Do** - Take over live chats, calls, or tickets escalated by our Agentic AI for one of our clients (e.g., in banking, energy, insurance, or telco) - Calm and resolve customer frustrations when the AI couldn’t resolve their problem - Troubleshoot why the AI failed (e.g., gaps in logic, language understanding, integrations) - Conduct light QA and error analysis across transcripts and system logs - Collaborate with product managers and engineers to improve AI flows - Participate in project management cycles for continuous iteration and model training - Learn the ins and outs of agentic systems, prompt design, and conversational logic - Help shape a brand new category of support – Human-AI collaboration ** What We're Looking For** 1. 1+ years experience in customer service (live chat, phone, or email-based) is great – but not required 2. Excellent written and verbal communication 3. Ability to empathize with frustrated customers and stay calm under pressure 4. Strong problem-solving mindset and curiosity – especially around how things work 5. Comfortable working with technical teams (no coding required – training provided) 6. Highly organized, proactive, and detail-oriented 7. Eagerness to learn AI technologies, tools, and workflows ** Nice to Have (But Not Required)** ** ** ** Why This Role Matters** This is not a traditional customer service role. You’ll be the human failsafe for some of the world’s most advanced enterprise AI systems – and the bridge between customers and technology. Your feedback will shape how millions of future interactions are handled.

We’re looking for an experienced SEO Specialist to join our team and manage SEO projects for multiple clients. You’ll be responsible for delivering measurable SEO improvements for small to medium businesses. We want someone who knows their stuff and can show a portfolio of at least 5 businesses they’ve worked with. What You’ll Do: Handle SEO tasks for our clients’ websites (on-page, off-page, and technical SEO) Perform keyword research and competitor analysis tailored to each client Optimize content, meta data, and site structure for SEO Conduct audits and recommend fixes or improvements Build quality backlinks and monitor link health Track SEO performance and provide reports Stay current on SEO trends and search engine updates What We Expect: Proven SEO experience with a portfolio showcasing work for at least 5 businesses Solid knowledge of SEO tools (Google Analytics, Search Console, SEMrush, Ahrefs, etc.) Ability to deliver results independently while following client goals and deadlines Strong communication skills and professionalism Compensation: Starting pay with room for growth based on your performance and results Flexible hours – work remotely or on your own schedule

Software Engineer/DevOps Engineer City of London £Competitive plus strong bonus and benefits Azure, Terraform, Data Tooling DevOps Engineer is sought to join a highly prestigious financial services organisation. This is a key role that will see you taking responsibility for developing Microsoft Fabric related DevOps processes, ensuring the correct balance between environmental control and ensuring Data Engineering teams have the flexibility to work efficiently. You will create bespoke modules in Terraform and actions in GitHub (or Azure DevOps) to support CI/CD workflows. You will also liaise with teams across the business to ensure the platform meets all security and performance requirements. Key Responsibilities Develop standards and strategies to manage the deployment of assets into the Microsoft Fabric ecosystem. Where required create custom actions in GitHub/Azure DevOps that use the Microsoft Fabric APIs. Where required create custom terraform modules to ensure Microsoft Fabric configuration is held as infrastructure as code. Work with Data Engineers to create the development environments engineers will use to develop and deploy products in Microsoft Fabric. Work with data owners around the business to ensure source data systems can be securely accessed. Ensure security best practices are followed. BCP/DR strategy. Work with other members of the central platform team to monitor the Microsoft Fabric feature roadmap and integrate new features into the established eco-system. Work with other members of the central platform team to define an efficient project process to deliver new data products. Key Technical Skills and Experience Terraform Modules Infrastructure as code GitHub/Azure DevOps Azure Data Factory Azure Synapse CI/CD including Databases Databricks GitHub Actions/Azure DevOps Tasks Monitoring in Azure Release Management Experience Microsoft Fabric (not essential) Curious to learn new sectors like AI, ML (Not essential) Minimum 6 years working in a cloud environment managing data engineering products.

We are seeking a highly skilled and motivated Construction Project Manager to oversee and manage construction projects from inception to completion. The ideal candidate will possess strong leadership abilities, have experience managing projects and to be excellent time management skills. This role is crucial in ensuring that projects are completed on time, within budget, and to the highest quality standards. Resposibilities: - Working with architects, engineers, and surveyors to create and implement construction plans and schedules - Monitoring the budget to ensure projects are completed within budget - Hiring construction workers and assigning tasks to contractors and subcontractors - Ensuring that staff are working safely and productively - Liaising with clients and construction professionals to arrange schedules and direct activities - Providing progress reports to clients - Tracking activities from the beginning to the end of the project - Resolve any issues or conflicts that arise during the construction process - Negotiating with vendors, suppliers, and subcontractors Qualifications: · Proven experience as a construction project manager or similar role · Strong knowledge of construction processes, materials, and techniques · Excellent communication and interpersonal skills · Ability to effectively manage multiple projects simultaneously · Strong problem-solving and decision-making abilities · Time management skills to meet project deadlines We look forward to receiving applications from candidates who are eager to contribute their expertise in managing successful construction projects.

Construction and building trades supervisors oversee and coordinate the work of construction and building trade workers. They ensure that projects are completed safely, on time, and within budget while meeting quality standards. This role involves supervising site operations, managing teams, liaising with clients, contractors, and suppliers, and ensuring compliance with building regulations and health and safety requirements. Key Responsibilities: • Supervising and coordinating the work of tradespeople (e.g., bricklayers, carpenters, plumbers). • Planning work schedules and allocating tasks. • Ensuring work is carried out according to plans and specifications. • Inspecting completed work and ensuring standards are met. • Enforcing health and safety regulations on site. • Ordering materials and managing equipment. • Liaising with site managers, architects, engineers, and clients. Typical Employers: • Construction companies • Civil engineering firms • Housebuilding contractors • Local authorities and councils • Self-employed/contracting opportunities Skills and Qualities: • Strong leadership and communication skills • Good organisational and problem-solving abilities • Understanding of construction methods and safety regulations • Ability to read and interpret technical drawings Entry Requirements: • Experience in a construction trade is essential

Job Vacancy: Site Setting out Engineer Location: London and Greater London Region Salary: £ 38,000 Employment Type: Full-Time, Permanent. About Us: Evok Engineering is a civil engineering and construction firm committed to delivering engineering consultation across all our projects in precision, quality, and safety manner. We pride ourselves on innovation, teamwork, and professional development. As we expand our team, we’re seeking a highly skilled and detail oriented Setting Out Engineer to join us on civil & infrastructure, commercial, and residential projects. Role Overview: As a Setting Out Engineer, you will be responsible for the accurate setting out of construction works in line with architectural, structural, and civil engineering drawings. Your expertise will ensure that all site elements are positioned correctly to design specifications, supporting smooth project delivery and compliance with safety standards. You will work closely with site managers, surveyors, and the design team, playing a pivotal role in translating design intent into physical site measurements. Key Responsibilities: a) Site Setting Out: Perform detailed setting out of construction elements such as foundations, drainage, utilities, highways, and building components using surveying instruments (Total Station, GPS, Levels). b) Drawing Interpretation: Analyse architectural, structural, and civil drawings, specifications, and engineering documents to prepare setting out strategies and mark constructable elements. c) Coordination: Liaise with project managers, contractors, and other engineering disciplines to coordinate activities, resolve discrepancies, and ensure accurate site positioning. d) Monitoring & Reporting: Conduct regular site checks to verify and monitor the accuracy of set-out points and provide progress updates through clear, comprehensive reports. e) Health & Safety Compliance: Adhere strictly to all health and safety regulations, promoting a safe working environment and identifying potential risks. f) Record Keeping: Maintain accurate records of measurements, as-built drawings, and site logs for audit and quality assurance purposes. g) Problem Solving: Identify and rectify any setting out issues or inconsistencies promptly to avoid delays. Required Skills & Qualifications: a) Bachelor’s Degree, HND, or equivalent in Civil Engineering, Surveying, or related field. b) Minimum of 2 years’ experience working as a Setting Out Engineer in civil engineering or construction projects. c) Proficient use of surveying equipment such as Total Station, GPS, laser levels, and digital measuring tools. d) Familiarity with CAD software (AutoCAD, Civil 3D) and other digital design tools. e) Strong knowledge of construction methods, site processes, and engineering principles. f) Excellent attention to detail with strong numerical and analytical skills. g) Ability to interpret complex drawings and technical documents accurately. h) Good communication and interpersonal skills to collaborate effectively with multidisciplinary teams. i) Valid CSCS card and any health and safety certification. j) Full UK Driving Licence preferred. Why Work with Us? a) Competitive salary with performance-based bonuses. b) Opportunities for professional growth and industry-recognized training. c) Supportive, inclusive company culture focused on teamwork and innovation. d) Access to the latest surveying technologies and tools. e) Work on diverse, high-profile projects with leading industry partners. f) Commitment to work-life balance and employee wellbeing. How to Apply: Please submit your CV and a detailed cover letter outlining your experience and suitability for the role with the subject line “Setting Out Engineer Application.”

Job Overview We are looking for an experienced and results-driven Full Stack Software Development Manager to lead and inspire our team of developers in delivering scalable, secure, and high-performing web applications. The ideal candidate will have 3–5 years of full stack development experience, coupled with strong leadership skills and a solid understanding of modern software development methodologies. You will be responsible for the end-to-end delivery of technical solutions, mentoring developers, managing project timelines, and aligning development strategies with business goals. Key Responsibilities ● Lead and manage a team of full stack developers to deliver high-quality software solutions. ● Oversee the development, testing, and deployment of scalable web applications and services. ● Collaborate with cross-functional teams, including product, QA, and design to define software requirements and architecture. ● Maintain a hands-on approach to coding and code reviews, ensuring best practices in development are followed. ● Provide technical leadership and guidance to the team on architecture, design patterns, and development practices. ● Implement and enforce Agile/Scrum methodologies and manage sprint planning and retrospectives. ● Monitor team performance, provide feedback, and support professional growth and career development. ● Drive innovation and continuous improvement in development processes and technologies. ● Ensure code quality, performance, security, and scalability in all technical deliverables. ** Required Skills and Experience** ● Bachelor’s degree in Computer Science, Software Engineering, or a related discipline (or equivalent practical experience). ● 3–5 years of experience in full stack development using modern technologies such as: ○ Front-End: JavaScript, TypeScript, React, Angular, or Vue.js ○ Back-End: Node.js, .NET, Java, Python, or similar ○ Databases: PostgreSQL, MySQL, MongoDB, etc. ● Demonstrated experience in leading software development teams or managing projects. ● Strong understanding of cloud platforms (AWS, Azure, GCP) and CI/CD pipelines. ● Experience with Git, agile project management tools (e.g., Jira), and containerisation (e.g., Docker, Kubernetes). ● Excellent communication and interpersonal skills with a strong ability to manage stakeholders ● Proven ability to balance technical leadership with hands-on development.

How about using your talent to save a life? In Lynxight we literally save lives by equipping pool lifeguards with an AI-based companion that's revolutionizing water safety. Our innovative technology enhances lifeguards’ response times and provides pool management with crucial operational insights, setting high standards in the aquatic leisure industry. With a growing global presence across renowned fitness, leisure, and hospitality sectors, and strategic partnerships aimed at advancing water safety, Lynxight is at the forefront of technological breakthroughs. Are you up for the challenge? Location: Remote (UK) Department: Operations / Customer Success Employment Type: Full-Time (day rate) About Lynxight Lynxight is a cutting-edge technology company specializing in AI-powered video analytics for aquatic environments. Our mission is to create safer, smarter, and more responsive aquatic facilities through intelligent surveillance systems and actionable data insights. We partner with public and private institutions globally to elevate safety standards and operational efficiency. Role Overview We are seeking a highly motivated and technically skilled Technical Support Engineer to join our growing team. As the first point of contact for our UK clients, you will be instrumental in diagnosing and resolving technical issues, supporting the smooth implementation of projects, and maintaining the high standards of customer satisfaction Lynxight is known for. This role requires a proactive and solution-oriented mindset, a self-starter with excellent communication skills, and the ability to troubleshoot complex hardware-software systems in real time. Key Responsibilities · Play a crucial role in delivering hundreds of parallel implementations for a diverse range of customers. · Support the remote technical teams to diagnose, troubleshoot, and resolve technical issues with existing sites and those in the project delivery phase. · Act as the primary technical in-person liaison for UK-based clients and partners. · Develop the technical skills required to deputise for the implementation engineers as required. · Support customers through system setup, calibration, and routine maintenance procedures as required. · Participate in the development of support and implementation best practices and knowledge base content. · Directly reporting to the Head of UK Customer Operations. Qualifications / skills · 2+ years of experience in technical support, IT, or a related technical customer service role. · Strong technical background in IT, with knowledge of hardware, software, and networking. · Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (preferred). Equivalent experience and qualifications would be considered. · Proficiency with Windows/Linux operating systems and command-line tools · Excellent problem-solving and analytical skills. · Customer-focused attitude with a commitment to providing exceptional service. · Self-motivated with the ability to work independently and manage multiple priorities. · Ability to travel frequently and work on the road, including overnight stays. · Previous experience working with international teams or startups an advantage · Proven right to work in the UK. What We Offer · Longterm contract. · Remote-first work culture with flexibility. · Opportunity to work with a mission-driven, fast-growing team at the intersection of AI and public safety. · Career development opportunities and direct involvement in shaping customer success strategies. If you love tech and people, excel at juggling multiple challenges at once, and are eager for a place where you can truly grow—then you belong with us!