Resident manager jobs in MordenCreate job alerts

Assistant ManagerBirchgrove Hampton CourtSalary: £38,000 - £40,000The CompanyBirchgrove is an innovative build-to-rent operator, exclusively for the over 65s. We bring purpose to our work and make a meaningful difference to the lives of our colleagues and our customers. We put our colleagues and residents at the heart of everything that we do and love to make a difference.The RoleAs the Assistant Manager you will play a pivotal role in supporting the General Manager in all aspects of managing our community. Reporting directly to the General Manager, you will assist in leading the team, ensuring operational excellence, and delivering exceptional service to our residents.This opportunity is perfect for an ambitious candidate seeking advancement to a general management position or aiming to transition from a supervisory role to gain comprehensive managerial experience.The PersonThe ideal applicant should ideally have:Proven ability or willingness to contribute to effective sales strategies and operations.Extensive background in Hospitality or Senior Living sectors.Knowledge of financial management, capable of supporting budget management and financial performance analysis.Excellent leadership skills with the ability to motivate and manage teams effectively.Committed to enhancing residents' well-being and fostering a sense of community.Possesses adaptability and strong decision-making skills to manage competing priorities.Demonstrates ambition and a results-oriented mindset.Willingness to work flexible hours, including weekends, to meet development needs.Values aligned with our philosophy as outlined on our websiteTo have experience in conducting resident assessments, including elements covering health and welfare.To have a firm understanding of safeguarding adults at RiskExperience in caring for residents who have health related issues, including dementiaTo have experience managing a team, including the direct supervision of staffTo have experience creating and implementing risk assessmentsKey ResponsibilitiesKey responsibilities will include:Act as the primary deputy for the General Manager, assuming leadership responsibilities in their absence.To promote the independence of our residents including providing opportunities to use their skills and enhance their quality of life, while maintaining their independence, dignity, and privacy.Assisting in providing operational leadership for day-to-day operations, covering sales, F&B, housekeeping, maintenance, and resident well-being.Ensuring compliance with Health & Safety policies and procedures and helping with risk assessments and other relevant reporting duties.Assisting in managing rotas.Supporting financial management, including rent control, cost control and overall budget management.Oversee the housekeeping team to maintain high cleanliness standards throughout the development. Manage inventory of consumables and coordinate replenishment orders as necessary.Oversee the front of house team to maintain high customer service standards throughout the development.Take charge of planning and executing various events for residents, ensuring they remain relevant, help foster community and inclusion, and align with residents preferences.Support in supervising building and apartment maintenance to ensure timely resolution of reactive requests and adherence to scheduled preventative maintenance.Collaborating with the sales effort through planning sessions, outreach initiatives, tours, home visits and other sales-related tasks.Provide constructive feedback and contribute to refining internal operational processes to enhance service delivery and customer satisfaction.Additional responsibilities as assigned by the General Manager to support the overall success and smooth operation of Birchgrove's neighbourhood.Why Work for usOpportunity for growth: We are committed to fostering professional development and providing opportunities for growth investing in our employees career progression.We foster a collaborative and innovative culture where ideas are valued, and creativity is encouraged. We believe in working together as team to solve challenges and drive innovation all whilst having real autonomy of role.Birchgrove is dedicated to making a positive impact on our residents and the community. As part of our team, you will have the opportunity to work on projects that have a real and meaningful impact.Competitive compensation and benefits including health care cash back and electric car schemeWe believe in the power of diversity and inclusion. We are committed to an inclusive workplace where individuals from all backgrounds and experiences are welcome and valued.Birchgrove is known as the leading company in its field within the UK. Joining our team means being part of a reputable and respected organisation.We are passionate about what we do and are looking for individuals who share our values and vision. If you are seeking a fulfilling career and a positive work environment, we encourage you to apply and become a part of our dynamic team.REF-229 237TPBN1_UKTJ

About the Role This is an exciting opportunity to join our operational management team as a Facilities Manager. The Facilities Manager is a pivotal role in ensuring that our buildings operate successfully, with a direct impact on the resident journey. You will oversee technical and mechanical work, ensuring that apartments, grounds, amenities, and communal areas meet high standards of safety, appearance, and overall functionality. As a Facilities Manager, you will lead and manage the maintenance team, delegating and supervising their work, ensuring that all statutory obligations are met, and that preventative maintenance and remedial works are completed in line with requirements. What You'll Be Doing Lead the maintenance team as a Facilities Manager, delegating and supervising daily operations. Oversee inspections, repairs, and general upkeep of apartments and communal areas. Ensure statutory obligations and compliance requirements are met. Manage planned preventative maintenance (PPMs) and remedial works. Oversee all resident-reported maintenance, ensuring timely and high-quality resolution. Maintain accurate records and documentation of maintenance activity. Deliver exceptional customer service to residents and create a safe, well-maintained environment.About You Proven experience in a facilities or maintenance management role. Strong customer service skills in a resident-facing environment. Excellent written and spoken English. Strong IT skills including MS Word, Excel, and Outlook (training provided). Excellent relationship-building skills with both residents and team members. Organised, efficient, and an excellent communicator. Professional, approachable, and able to lead with integrity. A proactive and collaborative team player. Benefits As a Facilities Manager, you'll enjoy: Company pension scheme Cycle to Work Scheme 24/7 Employee Assistance Programme Health cash plan Life Assurance Referral Scheme Paid Volunteer Time Discount on company accommodation stays

At Birchstone Care Homeswe are committed to providing a safe, secure, happy and comfortable home, promoting a high standard of care and an understanding of individual needs, to offer support and choice as required. We are looking for kind and caring individuals to join our happy and friendly team, those who share our values and will create a homely atmosphere for our residents. Your job will entail providing personal and social care to our residents whilst ensuring all their personal preferences, choices and values are always respected.We are proud to be an accredited Veteran Friendly Framework employer. We actively welcome and encourage applications from veterans, members of the armed forces community, and their families. Your skills, experience, and dedication are highly valued at Birchstone Care HomesKey Responsibilities Staff:Provide leadership and direction to the care team in the home to ensure that residents are supported to live in a safe and caring and stimulating environment. Conduct and record supervisions and appraisals with care team, setting and reviewing suitable objectives for development. Support with the ongoing development of the care team, including acting as a mentor to home employed care staff and students on placement. Contribute fully to team working, responding positively to colleagues and actioning all reasonable work instructions promptly. Attend relevant staff meetings and training as required. Operational: Collaborate with the care team to plan and deliver resident care. Administer, receive and manage medications for residents in accordance with company policy and Regulations. Support the management team in implementing agreed clinical developments. Ensure that care is delivered in line with regulatory care standards and legislation. Act as a contact for residents and relatives in regard to care needs. Monitor standards of care delivered by care staff via observation and direct involvement, ensuring that all residents receive quality personal care and that care plans are fully maintained. Ensure that safe systems of work are used across the range of care tasks and in particular moving and handling of residents, by assessing risks and having due regard for personal safety and the safety of residents, visitors and staff. Respond promptly and appropriately to concerns such as safeguarding incidents, and report to nurse / management as soon as possible. Support the Home Manager with assessing prospective residents as needed. Support the Home Manager in ensuring compliance with health and safety measures related to residents care and comfort. Residents: Liaise with nursing team and other healthcare professionals to support residents with their health and care needs. Act courteously toward residents and their visitors, respecting the dignity and individuality of each resident and ensuring that effective communication is maintained. Monitor the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation. Promote and support positive risk taking for residents.Qualifications:Minimum NVQ3 in Healthcare or equivalent qualification. Leadership qualification. Proven experience of leading a care team. Passion for elderly / dementia care, with a hands-on approach. Competent with basic computer software, such as Word, web based systems etc.Ability to communicate effectively both verbally and in writing.Ability to effective multi-task and prioritise workload. Able to be adaptive and flexible to cover a range of responsibilities. Company Benefits 28-days Annual Leave (Pro-Rata)Pension contributionsFull induction and ongoing trainingOpportunity to grow and develop in the companyTPBN1_UKTJ

Your new company A forward-thinking London local authority is seeking an experienced Asset Manager to join its Housing Directorate. With a strong commitment to delivering high-quality housing services and improving outcomes for residents, the organisation is undertaking an ambitious transformation programme across its housing portfolio. Your new role As the Asset Manager, you will play a pivotal leadership role in shaping and delivering the council's asset management strategy. You will manage a multidisciplinary team and lead on the effective planning, management and optimisation of a diverse housing portfolio. Key responsibilities include: Leading and developing the asset management function, managing analysts and surveyors Driving the asset management strategy, ensuring alignment with organisational priorities and resident needs Overseeing stock condition surveys and ensuring robust, up-to-date property data Leading on portfolio management, including acquisitions, disposals and development schemes Managing and optimising asset data systems to support investment and decision-making Developing and overseeing the housing capital investment programme Ensuring compliance with Decent Homes standards and statutory reporting requirements Engaging with residents, stakeholders and partners to inform service improvement and investment decisions You will work closely with senior stakeholders across housing, finance and corporate services, while acting as the lead expert on asset data, strategy and investment planning. What you'll need to succeed To be successful in this role, you will bring: Proven experience in asset management within a social housing or public sector environment Strong track record of leading teams and delivering complex programmes or projects Experience managing asset data, stock condition information and investment planning Excellent stakeholder management skills, with the ability to influence at all levels Strong analytical, problem-solving and strategic thinking capability Ability to manage competing priorities within a fast-paced environment Knowledge of asset management systems and housing legislation (PRINCE2 or similar desirable) What you'll get in return £66,378 to £68,784 per annumUp to 31 days annual leave, plus bank holidays, with the option to purchase up to 10 additional days Opportunity to shape the future of housing asset management in a major London borough A key leadership role within a high-impact transformation programme Collaborative and supportive working environment Competitive local government benefits package, including access to the Local Government Pension Scheme (circa 18%+ employer contribution) Flexible working opportunities What you need to do now This campaign is being managed exclusively by Hays. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. For a confidential discussion or if you have any questions, please contact me directly using my Hays contact details. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

A well-established property organisation is seeking a Residential Property Manager (Leasehold) to join its team on a 2-year fixed-term contract. This is an excellent opportunity for an Assistant Property Manager looking to step up into a broader portfolio management role, on the client-side. The Role You will manage a portfolio of approximately 25 residential schemes, primarily low-rise leasehold blocks alongside a number of freehold houses. The portfolio is considered straightforward and well-maintained. Working as part of a small property team, you will oversee the day-to-day management of the portfolio and provide a high level of service to residents and leaseholders. Key Responsibilities • Day-to-day management of residential blocks and freehold properties, • Managing resident and leaseholder queries, • Organising repairs, maintenance, and contractor works, • Carrying out regular site inspections, • Assisting with service charge budgets and expenditure, • Ensuring health & safety and compliance standards are maintained, • Supporting major works and Section 20 processes where required About You • Experience within residential block/property management, • Understanding of leasehold management, • Strong communication and organisational skills, • Able to manage multiple priorities effectively, • Professional and customer-focused approach

Your new companyA forward-thinking London local authority is seeking an experienced Asset Manager to join its Housing Directorate. With a strong commitment to delivering high-quality housing services and improving outcomes for residents, the organisation is undertaking an ambitious transformation programme across its housing portfolio.Your new roleAs the Asset Manager, you will play a pivotal leadership role in shaping and delivering the council's asset management strategy. You will manage a multidisciplinary team and lead on the effective planning, management and optimisation of a diverse housing portfolio.Key responsibilities include:Leading and developing the asset management function, managing analysts and surveyorsDriving the asset management strategy, ensuring alignment with organisational priorities and resident needsOverseeing stock condition surveys and ensuring robust, up-to-date property dataLeading on portfolio management, including acquisitions, disposals and development schemesManaging and optimising asset data systems to support investment and decision-makingDeveloping and overseeing the housing capital investment programmeEnsuring compliance with Decent Homes standards and statutory reporting requirementsEngaging with residents, stakeholders and partners to inform service improvement and investment decisionsYou will work closely with senior stakeholders across housing, finance and corporate servic...

Oversees and performs the facilities maintenance tasks of a technical services and property maintenance function to both the internal and external parts of buildings, grounds, amenities, and common areas across a group of properties to meet the Companys requirements for building standards, health and safety, statutory compliance and overall asset functionality. Key Role Responsibilities • Assigns and ensures completion of work orders generated from resident requests for service within the appropriate time and to the required standards achieving NPS targets, as well as ensuring the routine upkeep on the properties by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, and safety standards., • Monitors the building services maintenance and management regime to ensure the mechanical, electrical and other building services plant and equipment reach their expected life span. Notification of major defects or failure trends to the Facilities Manager with recommended actions and costings where appropriate., • Contributes to the success of the turnover process to prepare for the following leasing and new check-ins cycle by managing and ensuring completion of the Apartments inspection., • From the Apartment inspections creating ...

Job Title: Facilities Manager High-Rise Residential Development Location:Croydon, Surrey Salary:£50,000 - £57,500 with a 10% bonus Job Type:Full-time, Permanent The Role: We are seeking an experienced Facilities Manager to oversee the building operations of a prestigious high-rise residential development in Croydon. This Build-to-Rent development includes one, two and three bedroom apartments with gym, co-working spaces, concierge services and outdoor terraces. As the Facilities Manager, you will be responsible for ensuring the smooth, safe, and efficient operation of the building. You will lead a dedicated team to maintain high standards of service delivery, oversee compliance, manage contractors, and ensure the buildings infrastructure is performing optimally. The role will require close collaboration with other departments to achieve operational excellence and resident satisfaction. Key Responsibilities: • Lead and manage the onsite facilities and mai...

Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, 6 month fixed term contract £32,000 - £34,000 oer annum We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames on a 6 month FTC. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within the Repairs and Maintenance service. Duties and Responsibilities Respond to customer care issues and expressions of dissatisfaction. Create action plans to ensure complaints are resolved effectively. Proactively respond to concerns at the earliest stage to prevent escalation where possible. Investigate and register all complaints, reporting in accordance with company and client procedures. Ensure all MP and Councillor enquiries and complaints are investigated and resolved efficiently within agreed targets, keeping residents and clients informed of outcomes. Maintain the company's complaints log and analyse data to identify trends, lessons learned, and opportunities to improve services. Arrange appointments for any follow-up works required and ensure these are completed to the resident's satisfaction. Arrange compensation or goodwill gestures where appropriate, subject to approval by the Customer Service Manager / Divisional Manager. Respond to expressions of dissatisfaction received via the text message service within agreed timescales and ensure issues are addressed. Ensure resident telephone surveys are conducted and recorded, taking appropriate action based on feedback. Produce a monthly report outlining survey findings and actions taken to address any issues identified. Key Experience Previous experience working in a customer service environment is essential. Experience working with Local Authorities or Registered Housing Providers is desirable. Proven ability to work in a busy environment and meet challenging deadlines. Knowledge of Reactive Maintenance Services is desirable. You will be working for a modern, forward-thinking organisation that believes the strengths, skills, and personalities of its people are key to the group's success. Please apply online now

Are you an experienced Home Manager looking for an opportunity to lead a large, well established care home through its next phase of development and success? We are seeking a passionate and commercially astute Clinical Home Manager to take the helm of a luxury care home offering nursing, residential and dementia care. This is an exciting opportunity to provide long-term leadership, build on recent improvements, and drive exceptional standards of care and operational performance. As Home Manager, you will be responsible for the overall leadership and performance of the home, ensuring outstanding person-centred care is delivered whilst maintaining compliance, occupancy, team engagement and financial performance. Key responsibilities include: ·Leading and inspiring a multidisciplinary team to deliver exceptional resident care ·Ensuring the home consistently meets regulatory, professional and statutory requirements ·Driving quality standards and continuous improvement across all departments ·Managing recruitment, retention, development and succession planning for the team ·Building positive relationships with residents, families, healthcare professionals and external stakeholders ·Maintaining safe staffing levels in line with occupancy and dependency needs ·Managing budgets effectively and ensuring strong commercial performance ·Creating a positive culture where residents and colleagues can thrive To be considered for this role, you will have: ·Ideal candidate will have a current NMC registration ·Level 5 Leadership and Management qualification (or equivalent) ·Senior management experience within a large care home environment ·Proven experience managing nursing services within a regulated setting ·Strong understanding of CQC regulations and quality frameworks ·Excellent leadership, communication and people management skills ·Commercial awareness and experience managing budgets and occupancy Salary: ·Circa £85,000 per annum + neg DOSE ·Bonus scheme worth up to 25% of salary ·28 days annual leave plus Bank Holidays ·Private medical insurance ·Dental scheme ·Plus other benefits If you are an experienced Home Manager looking for a rewarding leadership opportunity within a quality-focused care provider, we'd love to hear from you. For more information, please contact Emma at Bright Selection. Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately, you have not been successful on this occasion. However, we may keep your details on our database for future roles, and you will receive an email notifying you of this

Fawkes & Reece are working with a highly regarded developer and contractor specialising in the delivery of complex, design-led residential, mixed-use and later living developments across London and the South East. Due to continued growth and a strong pipeline of secured work, they are looking to appoint a Design Manager to support the delivery of a landmark £280m later living development in London. The scheme comprises two 15-storey towers providing high-end retirement living accommodation, extensive resident amenities, landscaped public spaces and premium communal facilities. Working closely with consultants, subcontractors and internal teams, you will be responsible for coordinating design information, managing technical approvals, driving consultant performance and ensuring the project is delivered in line with programme and quality objectives. This is an excellent opportunity to join a well-funded business with a reputation for delivering award-winning developments, offering long-term career progression and exposure to one of London's most significant later living projects

Resident Liaison Officer (RLO) Location: Sutton Contract: 40 Weeks Start Date: 27th July 2026 About the Role We are seeking an experienced and proactive Resident Liaison Officer (RLO) to join our clients team on a 40-week social housing refurbishment project commencing on 27th July 2026. The project involves the external and internal refurbishment of approximately 100 occupied residential properties across multiple apartment blocks. As the primary point of contact between residents, the client, and the site team, you will play a key role in ensuring excellent communication, minimising disruption, and maintaining high levels of resident satisfaction throughout the works. Project Scope The refurbishment programme includes: • Roofing works, • Window replacements, • Internal decorations, • Associated refurbishment works to occupied social housing properties Key Responsibilities • Act as the main point of contact for residents before, during, and after planned works., • Build and maintain positive relationships with residents, client representatives, and the site management team., • Carry out resident consultations and property visits prior to works commencing., • Issue notifications, newsletters, appointment letters, and programme updates., • Coordinate access arrangements with residents and site operatives., • Record and manage resident queries, concerns, complaints, and compliments, ensuring prompt resolution., • Identify and provide additional support for vulnerable residents, escalating concerns where appropriate., • Monitor resident satisfaction and complete customer care surveys., • Attend site meetings and provide regular reports on resident engagement and project progress., • Maintain accurate records and ensure all resident communications are documented., • Work closely with the Site Manager and Project Manager to ensure works are delivered safely, efficiently, and with minimal disruption. Essential Requirements • Previous experience as a Resident Liaison Officer within social housing, planned maintenance, or refurbishment projects., • Strong communication and interpersonal skills., • Experience working on occupied residential properties., • Excellent organisational and administrative abilities., • Ability to manage difficult conversations professionally and empathetically., • Competent in Microsoft Office, including Outlook, Word, and Excel. Desirable • Experience working on roofing, window replacement, or internal refurbishment programmes., • Knowledge of social housing environments and resident engagement best practices., • CSCS card (desirable but not essential)