Trabajos senior project manager en LiverpoolCrear alertas

Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required: May be required to travel as per Business requirements. Reports to: Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services. The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities (…Responsibilities to include but not be limited the following) Job Description :- ( …Not limited to) • Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo’s as per business needs., • Foster collaboration, knowledge sharing, and innovation across the WFM function., • Architect end-to-end WFM processes (forecasting, scheduling, real-time management)., • Identify and implement optimization opportunities to improve efficiency and accuracy., • Ensure processes align with TP BEST WFM framework standards., • Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD’s and Integrations processes., • Partner with IT and vendor teams to ensure robust infrastructure delivery., • Maintain governance and compliance across WFM platforms, • Work closely with WFM resources, operations leaders, and business stakeholders., • Translate business requirements into scalable WFM solutions., • Act as the subject matter expert for WFM optimization initiatives., • Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence)., • Provide insights and recommendations to senior leadership., • Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- • SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries., • Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists)., • WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools., • IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration., • TPS Migration: Current progress, next steps, and completion strategy., • Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies • Technical Expertise: Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc, • Analytical Skills: Strong ability to interpret data, identify trends, and propose solutions., • Leadership: Proven experience managing WFM teams and driving organizational change., • Project Management: Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred., • Communication: Excellent stakeholder management and presentation skills., • Strategic Thinking: Ability to align WFM processes with long-term business goals. Preferred Qualifications • 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role., • Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred., • Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts)., • Demonstrated success in delivering WFM infrastructure projects., • Familiarity with TP BEST WFM framework or similar global standards., • Bachelor’s degree in Business, Operations, or related field.

DWP is looking to fill two Arrears & Enforcement Process & Change Lead role at Senior Executive Officer (SEO) grade. We are looking for someone who is proactive, flexible and versatile and who will help us deliver excellent customer service, make sound decisions, implement change and lead others. Operations leaders are accountable for creating an environment to support the flexible effective personalised delivery of customer services, quality and performance across teams. They provide leadership and effective use of resource to ensure performance targets and customer objectives are met. They will drive people engagement, setting high standards for people leadership throughout the business, inspiring colleagues through periods of change, communicating and embedding change, whilst transforming performance. Key Tasks include, but are not limited to: • Leading on business change activity within Arrears & Enforcement (A&E), identifying, developing, and implementing positive changes to benefit customers, caseworkers and performance, • Working with stakeholders to shape change and ensure A&E strategic priorities are reflected in Modernisation activity, • Supporting Modernisation leads to fully scope change, assessing and mitigating business impact to best land and embed change with our colleagues, • Working closely with Design and Digital stakeholders to prioritise changes to CMS 2012, ensuring the right stakeholders are involved at all stages, • Assuring, assessing and quantifying benefits realised from business changes, liaising with stakeholders and providing executive briefing, • Communicating change initiatives across A&E, establishing specific areas of responsibility and agreeing way forward with Senior Leadership Team (SLT) through chairing senior leader calls on a regular basis, • Responsibility for leading Firelighters across CMS, ensuring timely communications, personal accountability, support and upskilling are providedPerson specification This is what you will be assessed against, and should align your personal statement to.Your evidence will be assessed against the following essential criteria. You must ensure you provide specific examples to demonstrate these criteria in your personal statement. Candidates will be able to demonstrate the following: Essential • You can drive performance and service improvement, have a passion for leading and driving change; you demonstrate resilience to overcome difficulties by taking ownership for resolving issues (Lead Criteria), • You have excellent people and communication skills with the ability to build strong relationships with external stakeholders, colleagues and Senior Leaders, • You have excellent planning and organisational skills, managing multiple and multi-faceted activities simultaneously, • You have experience of identifying and driving forward process improvements to improve service for colleagues & customers, • You have experience of delivering to challenging deadlines in a fast-moving environment, • You have experience of leading calls with senior audiences and negotiating to achieve outcomes, • You can understand and engage with change and inspire the buy-in from colleagues, encouraging discussion, initiative, and ideas in support of the long term DWP vision, • You have experience of identifying opportunities to continuously improve, • You can effectively monitor performance, have sound analytical skills, and the ability to effectively interpret and use management information to deliver against performance objectives while maintaining quality, • You have strong written communication with experience of executive briefing, • You have an expert working knowledge of Child Maintenance System and working across a multi-channel environmentBehaviours We'll assess you against these behaviours during the selection process: • Changing and Improving, • Leadership, • Communicating and Influencing, • Seeing the Big Picture Benefits Alongside your salary of 44,447, Department for Work and Pensions contributes 12,876 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Working for DWP will include benefits such as learning and development tailored to your role, an environment with flexible working options, a culture encouraging inclusion and diversity. Annual Leave 23 days annual leave rising with service to 30 days, plus public holidays. Flexi Time Access to flexible working hours scheme will be available. Hybrid Working This role may be suitable for hybrid working, which is where an employeeworks part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend aminimum of 60%of your contracted working hours from your DWP office. If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert. Working Hours The Departments contracted working hours are: • Monday to Friday:07:45 to 20:00, • Forfull-time employees, this is37 net hours per week(equivalent to42 gross hours, including meal breaks). See the Candidate Pack for more of the benefits available to as a Civil Servant. Things you need to know Eligibility Visa Sponsorship For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they are not included in the published Immigration Salary List. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role. Location Applicants should only apply for roles where theycan reasonably commute to and from their selected home office location daily. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience. As part of the application process, you will be asked to submit a CV and 1250 word Personal Statement. Important Information Regarding Anonymisation When completing your application form, CV and personal statement you must remove any personal details that could be used to identify you. This includes name and contact details which might usually appear on a CV or personal statement. Failure to do so will result in your application being withdrawn. Personal Statement Write an evidence-based statement demonstrating your suitability for the role, reflecting on the essential criteriaoutlined in the Job Description. Your evidence-based statement should be no longer than 1250 words. Avoid generalised claims focus instead on specific examples that highlight your achievements. For each example, explain the context, the challenges you faced, the actions you took, and the outcomes you achieved. Sift The sift panel will assess your evidence-based statement to evaluate your experience, skills, and knowledge against the essential criteria outlined in the job advert. To progress to the next stage of the application process, you must provide clear and sufficient evidence demonstrating how you meet these criteria. If we receive a high volume of applications, an initialsiftmay be conducted using the lead criterion 'You can drive performance and service improvement, have a passion for leading and driving change; you demonstrate resilience to overcome difficulties by taking ownership for resolving issues'. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview. CV Your CV is for reference/context only and isnot scored, put the main content of your evidence and skills in your personal statement. Interview The interview will assess yourbehaviours and strengths. For the purposes of the selection process, the Lead Behaviour will be Changing and Improving. Your interview will be conducted by video (MS Teams). See the Personal Statement Guidance and Candidate Pack attachments for full details of the application and selection process. Approximate campaign timeline: Sift Period: 9 - 17 December 2025 Interviews: 12 - 16 January 2026 Sometimes we might decide to invite all candidates straight to interview without assessing the written application evidence, therefore sift and interview dates are subject to change. Further Information At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. Find out more about working for DWP on the DWP Careers Hub . Reserve List A reserve list may be held for a period of 3months from which further appointments can be made. If you are placed on a reserve list but we cannot immediately offer you a post, please note: • If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual Part Time Working Pattern cannot be accommodated in the initial role offered or in cases of serious ill health). If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. Reasonable Adjustments We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should contact the Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Integrity, plagiarism, Civil Service Principles and the use of Artificial Intelligence (AI) The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Examples of plagiarism can include: • Presenting the work, ideas and experience of others as your own Disclosure and Barring Service and Internal Fraud Database Checks In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. If successful and transferring from another Government Department, a criminal record check will be carried out. Important New entrants are expected to join on the minimum of the pay band. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. If you are a current employee and are successful you must be able to be released from your current post within four weeks. Those on protected TUPE/ COSoP terms and conditions applying on promotion or voluntary permanent level move will adopt DWPs Terms and Conditions and this may have a different impact on pay and allowances. Please review this prior to acceptance of a role. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Accepting a post will be taken to mean acceptance of revised terms & conditions. Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at the Childcare Choices Website. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) . Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Angela Marsh Davies Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: . If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. Attachments Candidate Pack - 436731 Opens in new window (pdf, 1238kB) Personal Statement Guidance Opens in new window (docx, 51kB) DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview Opens in new window (pdf, 635kB)

Job Description DXC Technology is seeking a seasoned SAP S/4HANA PP Senior Consultant to drive the design and delivery of next-generation manufacturing and supply chain solutions across large-scale SAP transformation programs. This is a key role within our SAP Consulting and Delivery team in the UK, responsible for crafting innovative, value-driven SAP PP and Production Execution solutions while guiding clients through complex change journeys. • Lead end-to-end delivery of the SAP S/4HANA Production Planning (PP) and Production Execution (PE) solution across multiple industry sectors, • Own the solution design across Make-to-Stock, Make-to-Order, Repetitive, and Discrete manufacturing scenarios, • Conduct detailed discovery and explore design workshops with production managers, planners, and supply chain heads to define target operating models, • Define integration points with SAP MM, SD, QM, WM/EWM, IBP, and Manufacturing Execution Systems (MES), • Drive the adoption of S/4 innovations such as Advanced Planning, MRP Live, Production Scheduling Board, and Embedded Analytics, • Support pre-sales solutioning – RFPs, RFIs, demos, and effort estimations for manufacturing-led SAP transformations, • Contribute to industry-specific solution templates (e.g., automotive, industrial, consumer goods) with repeatable assets and accelerators, • Collaborate with technical architects, data migration teams, and change management experts to ensure holistic transformation success, • Lead and mentor a team of functional consultants and guide clients through business process enablement and deployment planning Required Experience • Extensive years of SAP consulting experience with deep functional expertise in SAP PP and related modules, • 2 full-cycle S/4HANA greenfield and brownfield implementation programs in a manufacturing-intensive environment and at least one greenfield global rollout implementation program, • Strong hands on experience in S/4HANA Production Planning, Demand Management, Shop Floor Control, MRP Live, and Work Center/Resource modeling, • Experience integrating SAP PP with MES systems, either via PI/PO, MII, or third-party manufacturing platforms, • Previous leadership of SAP workstreams or cross-functional manufacturing solutions in a consulting/SI environment, • Demonstrated capability in pre-sales or bid solutioning – especially for manufacturing-led S/4 programs Technical & Functional Skills • In-depth configuration knowledge of SAP PP, MRP, Routing/BOMs, Production Orders, Capacity Planning, and Demand Management, • Understanding of integration touchpoints with MM, SD, QM, PM, and MES interfaces, • Familiarity with Fiori apps for shop floor operations and embedded analytics for production KPIs, • Exposure to SAP IBP, PP/DS, or advanced scheduling tools is highly desirable, • Awareness of industry manufacturing standards and regulatory compliance frameworks (GMP, ISO, etc.) Stakeholder & Soft Skills • Strong engagement skills with manufacturing stakeholders: Heads of Production, Plant Managers, and COOs, • Ability to translate complex operational processes into streamlined SAP-enabled solutions, • Excellent communication, presentation, and storytelling skills – with comfort in C-level discussions, • Experience managing diverse teams, mentoring junior consultants, and driving delivery excellence Methodologies & Tools • Proven experience with SAP Activate and agile delivery models, • Use of Signavio, Solution Manager, JIRA/Confluence, and other project collaboration tools, • Familiarity with DevOps pipelines for functional delivery in SAP S/4HANA programs Certifications & Qualifications • Bachelor’s or Master’s degree in Engineering, Manufacturing, Supply Chain, or Information Systems, • SAP Certified Application Associate – SAP S/4HANA Manufacturing for Production Planning and Control, • TOGAF, ITIL, or similar framework certifications (preferred for solution architecture exposure) At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available ___.

We are currently looking for a.Fully committed to Equality, Diversity, and Inclusion; we promote a positive culture of valuing and celebrating diversity and accepting and including people regardless of their personal characteristics or circumstances.Whoever you are, you can expect to be treated fair

Freelance Senior Project Manager - Liverpool - Construction Consultancy.

Role responsibilities for the Senior Project Manager- Healthcare Software: * Project management of enterprise clinical / healthcare software into the NHS * Leading, monitoring and managing multiple projects * Ensuring all project management activities from end to end are looked after * R

Position: Senior Project Manager. Oversee FATs, site installations, and commissioning activities. This is a pivotal role for an experienced Project Manager looking to take ownership of high-value,.

The primary focus for the EQ RS Senior Project Manager will be to ensure the effective management of a complex project or portfolio of smaller projects.

Freelance Senior Project Manager - Liverpool - Construction Consultancy Location: Liverpool (on site 3 days per week) Contract Type: Freelance / 12-18 months Sector: Rail & Roads / Infrastructure My client, a highly respected construction consultancy, is seeking an experienced Senior Project Man

A respected multidisciplinary consultancy in Liverpool is seeking a.North West, managing projects from early concept through to handover.This is an excellent opportunity for a.The consultancy has a strong pipeline of secured work, making it an ideal time for a.The Senior Project Manager's Role.You'

Senior Product Delivery Managers are team players and work especially closely with the Tech Lead in the team, their partner in the leadership of the projects and products being delivered. Working at Monterosa, our promise is to ensure you develop and learn: this role is an excellent opportunity for

Senior Mechanical / HVAC Project Manager Air Conditioning & Ventilation Projects Portsmouth, Hampshire £65,000 £75,000 + Car, Travel expenses,Laptop,Phone,iPad andPension This is a fantastic opportunity for an experienced HVAC Project Manager to join a respected mechanical services contractor delivering air conditioning and ventilation projects across the healthcare, medical imaging and commercia...

The Senior Project Manager Degree qualified in Construction Management, Quantity Surveying or similar Chartered or working towards (MRICS, MCIOB, MAPM) Strong communication and leadership skills Demonstrable experience delivering multi-sector projects in a consultancy In Return? £62,000

This is a fantastic opportunity for an experienced PM to work on a high-profile redevelopment while enjoying the flexibility of a freelance role. Freelance Senior Project Manager - Liverpool - Construction Consultancy. Liverpool (on site 3 days per week).

We are working closely alongside a Local Authority in Liverpool to assist with the appointment of a Senior Project Manager on a 3.5-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: 357.55 - 473.00 per day Responsibilities: • Develop and apply a prioritisation methodology for the 2026 programme using AMP data and building condition surveys., • Prepare and present a Cabinet Report with recommendations for the 2026 programme aligned with available and anticipated budgets (November 2025)., • Oversee the term consultant (Aecom) in preparing design and tender packages for the programme., • Establish and manage the delivery programme for 2026 projects ensuring compliance with financial statutory and quality standards., • Provide a high-quality service to schools offering advice and support on asset management and statutory responsibilities. Qualifications: • Relevant built environment qualification (e.g. Architect Technician Building Services Engineer Building Surveyor)., • Professional Project Management qualification (e.g. RICS APM PRINCE2 Practitioner). Requirements: • Proven track record of project delivery within the built environment particularly in education sector capital programmes., • Experience of managing complex projects with strict budget and time constraints., • Knowledge of DfE funding mechanisms public sector processes and Building Bulletins., • Strong stakeholder management and communication skills with ability to influence at all levels (members officers schools external partners)., • Leadership experience including managing staff and external consultancy contracts. Please note: • You should be available to work immediately or at a short notice., • You should have right to work in U.K Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service. #RQ1600579 Key Skills Business Development,Project Management Methodology,Project / Program Management,PMBOK,Waterfall,Wastewater,Construction Management,Project Management,Project Management Software,Microsoft Project,Budgeting,Contracts Employment Type : Full Time Experience: years Vacancy: 1

Job Role: Soft Services Manager (Security & Cleaning) Working Hours: Monday to Friday 09:00-17:00 - 40 hours per week When scheduled as Duty Manager you working hours will be 08:00-17:00 and you will be required to work the occasional Saturday. A day off in lieu will be provided during your normal working hours for any weekend shifts worked. Salary: per annum depending on experience Location: St Johns Shopping Centre Liverpool L1 1LY - a short walk away from Liverpool Lime Street Train Station Reporting to: Key Account Director Overview An exciting opportunity has arisen to join Anchor Group Services for an experienced Soft Services Manager to lead the security and cleaning operations at the prestigious St Johns Shopping Centre a high profile retail destination of in the heart of Liverpool. We are seeking an individual with proven experience in soft services management specifically with a strong background in both cleaning and security operations. The successful candidate will demonstrate exceptional leadership skills operational expertise and the ability to deliver outstanding service standards across multiple service areas. As Soft Services Manager you will oversee all aspects of soft services operations ensuring exceptional standards of cleanliness safety and customer service across the site. You will manage and inspire a diverse team driving performance and compliance while promoting a positive and professional working environment. This position demands strong leadership excellent communication skills and a proactive approach to problem solving making it an ideal opportunity for a results driven professional looking to make a significant impact in a dynamic retail environment. Main Responsibilities: • Oversee and manage day-to-day security and cleaning operations ensuring smooth service delivery across the site., • Lead and manage a team of security and cleaning staff ensuring effective rostering welfare checks and ongoing training to maintain high service standards., • Ensure compliance with health & safety GDPR and operational procedures including the management of Control Room operations CCTV systems and key control processes., • Conduct regular site audits reporting on cleaning and security performance and implementing necessary improvements., • Act as the main point of contact for client relations attending meetings providing operational updates and ensuring SLAs and KPIs are met., • Working in close partnership with the Centre Management team you will play a key role in creating a safe welcoming and vibrant space for visitors tenants and staff., • You will take ownership of day to day operational oversight of the site ensuring smooth coordination of services adherence to health and safety regulations and delivery of contractual obligations., • Support recruitment staff development and performance management working closely with HR and senior management., • Manage stock levels and procurement of cleaning consumables ensuring cost-effective use of resources., • Take a lead role in emergency procedures coordinating site evacuations and supporting business continuity plans., • Maintain accurate records including incident reports staffing records and compliance documentation., • Ensure a professional customer-focused approach at all times fostering a positive experience for visitors tenants and stakeholders., • As part of the duty management team you will assume the role of Duty Manager working 8:00-17:00 when schedule as per the site - this will include occasional Saturday shifts with the opportunity to take a day in lieu during your standard working hours., • Experience managing large multi-functional teams within security and cleaning is essential., • Desirable to have experience in a retail/customer environment with a strong understanding of flexible resource management., • Strong leadership and people management skills with the ability to develop teams., • Create and manager fully flexible staff rotas for both security and cleaning teams ensuring optimal coverage and effective workforce planning., • Excellent communication and presentation skills with experience engaging with clients and senior management., • Ability to manage change efficiently while maintaining high service standards., • Strong problem-solving skills and the ability to analyse and resolve operational challenges., • Knowledge of compliance health & safety and employment law related to soft services management., • Proficiency in Microsoft 365 (Outlook Word Excel PowerPoint), • Previous experience with workforce management systems (Timegate Zoho), • Experience with recruitment disciplinary processes and risk assessments., • A flexible and adaptable approach with a strong sense of teamwork., • Full 5-year checkable employment history., • A valid frontline SIA Licence, • 28 days holiday including bank holidays, • Access to further training and professional development via the Anchor Academy, • Auto Enrolment Pension, • Stream - access to pay as you earn it, • Cycle to Work Scheme, • Free Employee Assistance Programme 24/7 including access to counselling, • Hospital Saturday Fund, • Reward and Recognition awards, • Free on-site parking, • Discounted membership at the brand-new state of the art onsite gym Whats Next If you think you have what it takes APPLY NOW and well be in touch. Other companies may call this role: Soft Services Manager Security & Cleaning Manager Facilities Manager or Contract Manager Retail Facilities Manager (Soft Services) Cleaning & Security Manager Customer Environment Manager Retail Operations Support Manager Shopping Centre Services Manager Retail Site Services Manager Guest Services & Facilities Manager Cleaning and Security Coordinator (Retail) Retail Premises Manager (Soft Services) Retail Support Services Supervisor Retail Safety & Services Manager Retail Operations Compliance Manager Within commuting distance of: Birkenhead Wirral Wallasey Bootle Crosby Southport St Helens Ellesmere Port Chester Runcorn Widnes Northwich Warrington Wigan Leigh Bolton Altrincham Ormskirk Skelmersdale Chorley Flintshire Mold Flint Deeside Manchester Stockport Crewe Macclesfield Preston Cheshire Required Skills: Experience managing large multi-functional teams within security and cleaning is essential. Desirable to have experience in a retail/customer environment with a strong understanding of flexible resource management. Strong leadership and people management skills with the ability to develop teams. Excellent communication and presentation skills with experience engaging with clients and senior management. Ability to manage change efficiently while maintaining high service standards. Strong problem-solving skills and the ability to analyse and resolve operational challenges. Knowledge of compliance health & safety and employment law related to soft services management. Proficiency in Microsoft 365 (Outlook Word Excel PowerPoint) Previous experience with workforce management systems (Timegate Zoho) Experience with recruitment disciplinary processes and risk assessments. A flexible and adaptable approach with a strong sense of teamwork. Full 5-year checkable employment history. A valid frontline SIA Licence Key Skills Employee Relations,Civil Project Management,Bank Reconciliation,Freight Forwarding,Axapta Employment Type : Full Time Experience: years Vacancy: 1 Yearly Salary Salary: 35000 - 40000

Summary of Duties The role is based at Liverpool reporting to the Group HSEQ Manager. As a member of the HSEQ team your duties include the responsibility for compliance with Quality standards and legislation; ensuring all company employees follow procedures at all times and systems are robust to enable this to happen. The post holder will develop and maintain the Integrated Management System in line with the required industry standards (including ISO 9001/ ISO14001/ ISO 45001/ CMS/ FORS and End of Waste), accreditation requirements and business requirements across the organisation through existing and new procedures. Regulate, control and improve the quality of all processes throughout the business and the final product. Manage external and internal audit programmes to ensure that all findings are effectively dealt with and undertake internal audits in accordance with the programme as required. Embed a culture of continuous improvement throughout the company and work with the team to achieve quality management system targets for customers and business goals. The post holder will manage and maintain the IMS to give assurance to the Board that the Group remains compliant. You will have good business and organisational skills and be commercially aware; have the ability to act as a role model and motivate others whilst operating in a challenging and dynamic environment; collaborate with relevant industry experts to ensure the Company meets its legal obligations and quality standards. Key Responsibilities: Support the Company in meeting its obligations to compliance as defined by legislation and in appropriate ISO standards and other regulations in force at any given time. Control and continually improve the Companys IMS (Integrated Management System) in collaboration with the HSEQ Team, the Group Management Team and/ or Top Management as required. Support the maintenance and continual improvement of the Group EMS (Environmental management system) alongside the Environmental Manager. Introduce new systems and procedures/ documentation to the IMS where appropriate. Act as the primary contact for the third-party certification body for ISO standards Support the Group HSEQ Manager, the HSEQ Team and other Support Services colleagues in delivering excellent levels of service to internal customers. Manage the risks and opportunities for product conformity and quality by working collaboratively with the Site Managers. Promote customer focus, and report to the Group Management Team and Top Management on performance. Be the one point of contact for all quality communications from customers, suppliers on quality matters. Update and improve IMS documentation and communicate to carry forward lessons learned from quality concerns. Manage relevant audit programs; develop and maintain systems and methods for internal and external audits including non-conformance follow up, root cause analyses and compliance monitoring; creating relevant action plans, recommendations and reports within agreed formats and timescales. Undertake internal audits in accordance with the internal audit programme to ensure compliance with the management systems/ Verify closure of non-conformities arising from external and internal audits with Certification Bodies and internally. Develop, implement and manage HSEQ key performance indicators (KPIs), reporting to Top Management on the achievement of targets and identify any actions required. Determine a method of root cause analysis in relation to incidents, including monitoring and measurement to assess effectiveness and prevent reoccurrence. Carry out compliance checks as required to ensure ISO, CMS, End of Waste and regulatory compliance including management of the Health and Safety and Environmental Legal Registers. Ensure that all necessary systems and procedures are in place to satisfy all customer/ supplier requirements and audits. Management of the Assure Incident and Observation Reporting system. Train others in all aspects of the integrated management system and application of procedures Identify business improvement opportunities within the organisation. Facilitate meetings with internal stakeholders; Manage actions to completion, ensure information and data are recorded and ensure good communication between stakeholders. Develop individual knowledge and expertise and mentor and train other staff as appropriate, fostering an ethos of continuous learning, self-development and continuous professional development. General responsibilities: Attending and contributing to meetings, inputting on strategic and operational decisions as required Preparing reports and plans for management review meetings as required. Attendance at and travel to all Company sites as required. Carrying out any additional duties that may be reasonably requested from time to time. Compliance with Company policies, procedures and quality standards as defined on the Integrated Management System (IMS) and the post holders terms & particulars of employment. Person Specification Experience -At least 5 Years experience within a full time Quality systems role in a similar industry. Ideally you will have recognised professional qualifications in internal auditing and systems management. You must be thorough and have an eye for detail. Knowledge - Have an excellent understanding of environmental legislation and extensive working knowledge ISO standards. Teamwork - You must demonstrate excellent interpersonal skills to be able to interact with individuals at all levels, both internally and externally. A strong team player with the ability to enable a strong health and safety culture in the workplace. Communication skills You will have the ability to challenge others in a constructive manner and negotiate with peers to influence decisions or ways of working. Delivery you will need to engage all employees to ensure the application of the safe working practices and adherence to our IMS. Leadership you will be working with the Group HSEQ Manager and other senior managers to deliver the HSEQ strategy and objectives across the Group. As such, you must be able to lead and steer decisions in awareness and application of the IMS. Industry knowledge you must be aware of legislation changes affecting our industry and ensure that changes to our legal register are timely and made proactively so we are fully compliant at all times. Honest & Trustworthy - Strong sense of ethical and professional behaviour ensuring confidentiality with sensitive and personal information. Key Competencies: Proven working knowledge and experience of ISO standards Proven organisational skills to maintain records accurately, effectively and for ease of retrieval. The ability to produce management reports and to identify measures or indicators of performance standards and make recommendations for improvement The ability to improve operational efficiency and systems Excellent time management and organisational skills Ability to work under pressure and meet deadlines A strong, clear, effective communicator; in person, in writing and on the telephone Analytical, problem-solving approach with excellent attention to detail The ability to work on own initiative and as part of a management team Essential: Educated to degree level in appropriate discipline. Proven experience of working within a compliance environment Recognised internal auditing qualification with extensive experience of internal auditing. Good project management skills A detailed understanding of ISO 9001/ ISO 14001/ ISO 45001 Evidence of a pro-active can do approach Excellent people skills and the ability to develop good working relationships with colleagues Ability to develop systems and methods of work across a range of areas using IT systems where appropriate The ability to deliver verbal and written reports to staff at all levels Excellent literacy and numeracy skills IT Literate with the ability to use a range of job specific packages, including Microsoft Office suite Full, clean driving licence Ability and flexibility to travel to visit S Norton sites within the UK. The ability to work on own initiative, manage multiple tasks and meet deadlines Desirable: Experience of working in a similar industry Membership of a relevant accredited professional organisation Experience of change management processes Six Sigma/Lean Manufacturing skills Knowledge of CMS, End of Waste & FORS NO AGENCIES PLEASE TPBN1_UKTJ

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