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Complaints Dispute Resolution Lead | Temp | Hybrid | £27.48 p/h | Central London | Housing Sector Complaints Dispute Resolution Lead Job title: Complaints Dispute Resolution Lead Area of work: Complaints, Customer Relations& Dispute Resolution Contract type: Temporary (3 months initially, extension possible) Employment type: Full-time Hourly Rate: £27.48 p/hr (via Hays) Location: Hybrid (2 days in office: Wednesday& Thursday; 3 days remote) Start date: ASAP Notice period: Maximum2 weeks – essential Overview Thisis a fast-paced and impactful opportunity for an experienced complaintsspecialist to play a pivotal role in delivering Ombudsman‑compliantStage 2 complaint reviews within a major G15 housing provider. As theComplaints Dispute Resolution Lead, you will handle complex, high‑volumeStage 2 investigations, ensuring all cases meet the Housing Ombudsman’sComplaint Handling Code. You’ll use your expertise to assess evidence,challenge service failings, and produce well‑reasoned, timelyresponses that reflect both regulatory requirements and the organisation’sresponsibilities as a registered social landlord. Thisrole requires someone who can hit the ground running, operates confidentlyunder pressure, and brings clear, demonstrable experience of Ombudsman‑leveldecision‑making. With independently regulated work anddeadlines tied to the end of the tax year, you will play a crucial role inhelping the organisation deliver high‑quality complaint resolutions for residents. Key Responsibilities • Lead the delivery of Stage 2 complaint reviews to Ombudsman‑compliant standards., • Investigate a high volume of complex cases, ensuring decisions are evidence‑based, fair, and clearly articulated., • Apply the Housing OmbudsmanComplaint Handling Code in every investigation, demonstrating a clear and proactive understanding of the requirements., • Analyse landlord and resident obligations within tenancy and leasehold agreements and apply these accurately within decision‑making., • Manage tight deadlines and work effectively under pressure to meet regulatory expectations., • Communicate professionally and empathetically with residents, managing expectations and representing the organisation with diplomacy and clarity., • Work collaboratively with internal colleagues, using initiative to gather evidence and problem‑solve assertively., • Clear and uninterrupted Stage 2 review / Ombudsman‑level experience within a registered social landlord., • Strong working knowledge of the Housing Ombudsman Complaint Handling Code and its practical application., • Understanding of tenancy and leasehold agreements, landlord/resident obligations, and the serviceexpectations of a large G15 provider., • Proven ability to investigate independently, apply critical thinking, and produce high‑quality written decisions under pressure., • Excellent communication skills with the ability to demonstrate empathy, manage expectations, and advocate appropriately for residents. Desirable • Experience reviewing complaints within a large‑scale housing organisation (tens of thousands of homes)., • Submit an up‑to‑date CV demonstrating your Stage 2 / Ombudsman complaint review experience., • You must meet the essential criteria to be considered, due to regulatory requirements., • Candidates must be available to start immediately or within a maximum of 2 weeks. 4765423

Electrical Qualifying Supervisor - Social Housing Repairs & Maintenance Based in West London Salary: £48,000 + van and fuel card Full-Time, Permanent We are working with one of the nation's leading Social Housing contractors, to recruit an Electrical Qualifying Supervisor to join their team based in West London. While working in accordance to the relevant Safety Regulat... ZIPC1_UKTJ

We are currently recruiting Gas installation engineers to take on an installation contract on behalf of a market leading company. all works will be in the social housing sector and all jobs will be sent via a pda. The successful Gas Installation Engineer will receive 3-5 jobs a week all based in your chosen working location. in order to take on this position as a service and repair engineer, the s... ZIPC1_UKTJ

Fire Service & Maintenance Engineer – Lewisham An established contractor within the social housing sector is recruiting for a Fire Service & Maintenance Engineer to support ongoing contract growth across South East London (SE13 – Lewisham). This position focuses on PPM servicing, maintenance, fault finding and repairs of life safety systems across residential properties. Engineers are trusted to wor... ZIPC1_UKTJ

We are recruiting an experiencedPlumber Multi Traderwithbasiccarpentryskills,electrics(like-for-like),patch plasteringandtiling. Gilmartins work in social housing and providereactive repairsfor local authorities andhousing associations. The job requires working inNorth andEast London, travelling will be required. Gilmartins is a family owned and run business; our staff are valued and our ethos is to... ZIPC1_UKTJ

Electrical Qualifying Supervisor - Social Housing Repairs & Maintenance Based in North London, South London and Essex Salary: £48,000 + van and fuel card Full-Time, Permanent We are working with one of the nation's leading Social Housing contractors, to recruit an Electrical Qualifying Supervisor to join their team based in North London, South London and Essex While wor... ZIPC1_UKTJ

Salary: £38,784 £42,038 base OTE: £70,000 Benefits: Company van, fuel card, healthcare, training, progression Overview We are recruiting an experienced Electrical Engineer to work within social housing properties across London. This is an excellent opportunity for a qualified domestic electrician looking for stability, long-term progression, and strong earning potential. With ongoing training, exc... ZIPC1_UKTJ

We are recruiting an experiencedDomesticElectricianqualified to: • 2365 Level 3 Diploma in Electrical Installation (or equivalent electrician qualification), • BS7671:2018 Wiring Regulations for 18th Edition The job requires work and travel in theSouth... ZIPC1_UKTJ

Senior Quantity Surveyor - Social Housing Reactive Maintenance Based North London Up to £67k plus package We are working with a leading Repairs & Maintenance Contractor within the Social Housing sector to recruit a Senior Quantity Surveyor to join their team in North London. Key Responsibilities • Undertake all aspects of surveying for responsive maintenance projects., • Manage and lead a team to ensure wor... ZIPC1_UKTJ

Working closely with your co‑head, you will provide shared leadership to a dynamic social justice team, supporting excellent casework, nurturing staff development, and building strong, values‑led partnerships. Your remit will include strengthening and growing our legal aid services, securing sustainable funding to support community‑focused work, and influencing policy and practice to improve access to legal aid for the communities we serve. Please Note: We do not expect the appointee to generate legal aid income at a multiple of their salary (although we do want to build this area of income initially to at least £25,000 to £30,000 per annum across the team). The role is focused on developing legal aid practice and income across the team, as part of a mixed-income organisational model. As Joint Head of Legal Services, you will: • Support Strategic Development: Contribute to developing the direction and priorities of Release’s legal services, including expanding legal aid work and strengthening access to justice., • Provide Practice Leadership: Support a multidisciplinary team of solicitors, legal advisers and volunteers to deliver excellent, trauma-informed legal support., • Ensure Quality and Compliance: Help ensure consistent regulatory compliance and quality assurance across legal casework, including legal aid requirements., • Strengthen and Grow Services: Help develop and improve legal service delivery models, including responding to emerging needs and client priorities., • Contribute to Systemic Change: Support Release’s wider mission by helping connect legal services with policy, research, and advocacy work. This role is ideal for someone with strong legal aid expertise and management potential, who wants to take a meaningful step into senior leadership whilst continuing to centre client care, justice and harm reduction. Person Specification Essential • Minimum 6 years + post qualified solicitor with a current practising certificate, and, • Minimum 4 years + substantial experience in legal aid casework, supervision and/or compliance, and, • Minimum 2 years + experience of supervising others and/or management experience and, • Substantial experience in public law, housing law, and/or community care law within legal aid practice, and, • Strong commitment to social justice, harm reduction, and trauma-informed practice. Desirable Experience working in a charity or non‑profit organisation. Experience supporting, contributing to, or developing test case work, policy‑linked casework, or other legal work aimed at achieving wider systemic or community impact, including through indirect, collaborative, or emerging roles. Understanding of the impact of drug policy and criminalisation on marginalised communities. Experience in developing new services, partnerships, or funding‑linked delivery models. We are committed to building a legal services team that reflects the communities we work alongside and embeds equity, inclusion, and accessibility at every level of our organisation. We aim to support people to grow into leadership roles with confidence, recognising that talent and potential are developed through opportunity as much as experience. If you are motivated by community impact, collaboration, and strengthening access to justice through legal aid, we encourage applicants who meet the core requirements to apply, even if their experience does not align with every element of the person specification. We particularly welcome applications from people with lived experience of marginalisation and from groups currently under‑represented in senior legal leadership.

Location: Covering our London service – This can be a hybrid role based on service demands Salary: Grade 5 - £37,739 or Grade 6 - £43,338 depending on experience, plus £5,023 London Weighting per annum Hours: Full time - 35 per week Contract: Permanent Closing date: 4th March 2026 at 11.30 pm Join Shelter as a Housing Solicitor, in our mission to drive systemic change and fight for Justice. If you are a dedicated Solicitor with a strong commitment to addressing the housing crisis we welcome you to apply for this role. At a time when the housing emergency continues to deepen, your experience could help transform lives and challenge the systems that perpetuate injustice. Come and play a central role in our mission as a Solicitor to defend the right to a safe, and secure home. Working with Shelter means being part of a passionate team that believes a safe home is a fundamental right. Here, your legal skills don’t just change lives—they shape a fairer housing system. About the role You will ensure you deliver high quality legal services through casework and ensuring Legal aid contract requirements and performance targets are met. You will be able to identify test case opportunities to address systemic bad practice and so achieve change for a greater number of people and will work closely with the Managing Solicitor and the Hub. About You In this role, you will: • Be a qualified Solicitor - we are open to newly qualified candidates with a demonstrable interest in social justice, as well as those who have 3+ years PQE and a strong track record in housing law and Legal Aid work, • Deliver high-quality legal advice and representation under our work as part of the Housing Loss Prevention Service, which provides free legal advice and court representation to anyone at risk of losing their home., • Challenge unfair housing practices and systemic causes of homelessness through strategic casework and litigation, • Work closely with our London team to strengthen housing rights awareness across London We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. About The Team Our legal Teams (Managing Solicitors, Solicitors, Legal Advisors and Trainees) are based throughout the England hubs, we are currently based in London, Plymouth, Bristol, Norwich, Birmingham, Manchester, Merseyside, Lancashire, Sheffield and Newcastle. Our teams are enthusiastic, driven and champions for fighting the housing injustice. Our teams whilst generating an income also address the housing crisis. About Shelter Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. How to Apply Please submit your CV with a supporting statement with responses to the 'About You' points 1-7 outlined in the job description of no more than 1000 words. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses: Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Recruitment Agencies Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Permanent | Full Time | Circa £38,000 + Excellent Benefits Location: London Make a Difference Every Day For more than 100 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Force’s mission to look after its people during and after service, ensuring that this service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. Each year, our vital services and support continued to help those serving, families, veterans, and the bereaved, in 30 other countries and in 2024 more than 64,000 people benefitted from the charity’s work. As an organisation, we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force, the broad impact of the Fund’s work as well as developing your own skillset. Do you want to play a part in what we do? People are at the heart of everything we do. Together, we: • Provide personalised support to members of the RAF Family – listening carefully, offering guidance, and tailoring our services to individual circumstances so no one is left behind., • Improve quality of life for serving and former RAF personnel and their families through life-changing financial assistance, housing support, and help with essential living costs., • Increase independence by enabling members of the RAF Family to live life on their own terms, whether through mobility equipment or housing adaptations. We are seeking an individual to undertake holistic assessments of need, both remotely (over the telephone and online) and in person across their region. They will be expected to work with individuals who may have complex and sometimes challenging welfare needs, assisting them by identifying appropriate support from within both the RAF Benevolent Fund and the wider statutory and military charity sector, ensuring that support is made available to meet their need through the case working process. In addition to their primary casework role, they will provide specialist social work related advice and guidance to our Single Point of Contact Helpline team and our wider welfare teams. Applicants must be an experienced, registered social worker with a minimum of five years’ post-qualification experience within a Local Authority or the Charitable sector. Applicants must demonstrate a comprehensive understanding of relevant legislation, policies, and best practice relating to the safeguarding of adults and children. The successful candidate will have experience of working in a social welfare role supporting individuals and will have strong people and relationship-building skills, as well as empathy with or understanding of issues affecting the Armed Forces community. This role will be based in our Central London Headquarters, with a hybrid working pattern, with up to 2 days per week working from home. Occasional travel to support cases and wider Fund activity, outside of this region, may be required. Additional Information · Enhanced DBS Checked · Must have the right to work in the UK. How to Apply Click [here] to submit your CV and a cover letter explaining why you’re the perfect fit, including examples of how you meet the job profile. Closing Date: Tuesday 24th February 2026, 5:00pm A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website. The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to be Enhanced DBS checked and prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund. The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Salary: £26,436.90 per annum plus £5023.71 London weighting Location: Greenwich Contract: Permanent Hours: Full time 35 hours Closing date: Wednesday the 25th of February at 11:30pm This role is being advertised as a Shop Manager but on appointment your job title will be Community Shop Manager. Are you a passionate person who wants to shape the future of our Greenwich Shelter shop? If that sounds like you, we’re looking for a confident and influential person who is community-driven and ready to take the lead as a shop manager. This role is a chance to bring bold ideas to life as well as being a manager giving you the chance to take creative control of visual merchandising within the shop. If you have experience of leading a team whilst empowering and motivating individuals this could be the role for you! About you You will need to be an active team player and be able to demonstrate how you’ve managed and motivated a team previously beyond expectations and experience of providing excellent customer service in a face-to-face role. Have a good knowledge of recruiting and developing a diverse team and how you have supported and motivated teams to progress and how you would bring these skills into this position. You will need to have good communication skills to engage with the local community to seek out new opportunities to increase the shops contribution to help further Shelter’s cause. You will develop your own and your teams’ interests in merchandising the shop attracting customers and continually develop yours and your team’s knowledge of Shelter, who we are and what we do. How to Apply Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses: About Shelter Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We welcome applications from people who have significant legal aid experience in public law, housing law, and/or community care law, and who have undertaken strategic litigation. If this is you, and you meet the minimum criteria for the Legal Director role, we encourage you to apply. Please note: We do not expect the postholder to generate legal aid income at a multiple of their salary. While we do aim to grow legal aid income across the team to an initial target of £25,000–£30,000 per annum, the focus of this role is on developing high‑quality legal aid practice and building sustainable income collectively, as part of a mixed‑income organisational model. We particularly welcome applications from people from Black and minoritised communities, disabled people, LGBTQ+ people, people from working-class backgrounds, and people with lived experience of the issues we work on. We are committed to building a team that reflects the communities we serve, and we know that lived experience and diverse perspectives strengthen our legal practice and our work for systemic change. The Legal Director is a newly created senior leadership role and will lead and shape Release’s legal services, setting the strategic direction and ensuring the delivery of high‑quality, client‑centred representation. The role will expand access to justice through strong legal aid provision, embed harm reduction principles across all legal work, and uphold rigorous regulatory and ethical standards. It will also play a key role in sustaining Release’s commitment to training and developing the next generation of social justice lawyers. This pivotal post combines oversight of a multidisciplinary legal team with movement‑driven advocacy and strategic litigation. The Legal Director will identify and pursue high‑impact cases to challenge unlawful policies and drive systemic change, while building strong external relationships with affected communities, policymakers, and partners. Working collaboratively, the role will co‑create innovative models of legal support that respond to emerging needs and amplify the voices of people most affected by drug laws and wider structural injustice. As Legal Director, you will: Set Strategic Direction: Define and implement strategies to expand legal aid provision, improve access to justice, and embed harm reduction principles across all legal work. Lead and Inspire: Oversee a multidisciplinary team of solicitors, legal advisers, and volunteers, fostering a culture of collaboration, accountability, and innovation. Ensure Excellence and Compliance: Maintain rigorous regulatory standards whilst driving forward progressive, client-centred approaches to legal practice. Advance Systemic Change through Strategic Litigation: Identify and pursue high-impact cases to influence legislation, challenge unlawful policies, and dismantle barriers to justice for people who use drugs and other marginalised communities. Engage Externally: Build powerful coalitions by engaging with affected communities, policymakers, stakeholders, and advocacy networks to drive legal and social reform. Co-Create Innovative Service Solutions: Develop new models of legal support that respond to emerging needs, leverage technology, and amplify the voices of those most affected by drug policy and laws by working in partnership with them. This role is ideal for a visionary and inspiring leader who combines legal expertise with a commitment to social justice, harm reduction, and systemic transformation. Person Specification Essential • Minimum 9 years + post qualified solicitor with a current practising certificate, and, • Minimum 7 years + significant experience in legal aid supervision and regulatory compliance, and, • Minimum 3 years + proven leadership and team management skills, and, • Minimum 3 years + strategic litigation or test cases, and, • Experience working in a charity or non‑profit organisation., • Experience supporting, contributing to, or developing test case work, policy‑linked casework, or other legal work aimed at achieving wider systemic or community impact, including through indirect, collaborative, or emerging roles., • Understanding of the impact of drug policy and criminalisation on marginalised communities., • Experience in developing new services, partnerships, or funding‑linked delivery models.

This role requires that you are resident and have the right to work in the UK. Purpose of the role: It is initially a 12 month role, but we are actively seeking longer term financing for it. The role will: • Recruit a cohort of Scotland-based spokespeople to be trained by NEON and then booked into the media, • Run the Scottish Spokesperson Network - helping NEON position itself as an aide to broadcast journalists and helpful to NGOs, campaign groups and activists on the ground - with a particular focus The Spokesperson Network trains and supports people to speak on television and radio. We are substantially boosting the number of progressive, diverse voices in this space to challenge opposition narratives and boost coverage of underrepresented issues. The programme works by training, coaching and providing PR booking support for spokespeople from civil society working on social, environmental and economic issues. So far we’ve had over 11,000 high-profile media bookings including Question Time, Newsnight, Good Morning Britain, LBC, Channel 4 News, BBC 5 Live, Today, Sky News and ITV News plus many more. What you will be doing Here are the key responsibilities of this role: • Run two Scotland-based Spokesperson Network Trainings, • Keep on top of the current trends and topics in the Scottish media and political environment, • Seek to book the spokespeople who have been trained into the media - with expectations of providing each person trained with ongoing media opportunities, • Support on the Spokesperson Network more widely - booking people into the UK-wide media., • Be a key part of the Comms Hub - helping with other peoples projects, delivering training and bringing insight and ideas to team spaces., • Experience in journalism, communications, media relations or a role that incorporates these skills., • A great knowledge of the Scottish media and campaigning environment, • Experience delivering media, press or spokesperson training., • Good writing and editing skills, including an eye for detail., • Excellent interpersonal skills and communicating appropriately with different stakeholders., • Project management experience demonstrated through being proactive and well organised, with the ability to meet tight deadlines and manage multiple priorities, • Ability to work well under pressure, meet the demands of a dynamic organisation and accommodate changing circumstances., • An affinity with NEON’s aims and objectives and organisational values of solidarity, generosity and respect, • Proven understanding of anti-oppression work and commitment to tackling all institutional forms of oppression, bigotry and exclusion., • Experience working in the economic and social justice campaigning community in any kind of capacity., • Willing to continuously learn and grow - with good emotional intelligence and self awareness including around your own power, and an ability to give and receive feedback well, and sit in (and encourage) healthy conflict and disagreement Full-time, which for NEON is 28 hours a week - the equivalent of a 4 day standard work week. This can be done over 4 or 5 days, that’s totally up to you. Hours are generally flexible, with some core meetings everyone has to be at. Benefits A 28-hour week, 7.5% employer matched pension, genuinely flexible working, 20 days holiday per year (25 days pro rated for a 4 day week), plus bank holidays and Christmas break, a progressive Parenting Policy, Sabbatical Policy, and a generous staff development budget Location Scotland - but with occasional trips to London. Because this is a place-based hire you do not have to be in our London office 25% of the time, but you are very welcome to. About us: NEON is a capacity and infrastructure building organisation that seeks to accelerate the transition to a new economy by building the power of social movements - because without strong social movements we lack the power we need to win. We deliver trainings, develop resources, facilitate collaboration and work in partnership with key movement allies, especially in the climate, housing and migration movements. Our focus is on strengthening the organising, communications and strategy skills of social movement organisations, as well as deepening movement alignment, as we believe these are key to building collective power. As part of our work, we are looking to change the starting point in social movements from “what do we agree on” to “what can we win together?” We also aim to mirror the change we want to see in social movements in the way we run the organisation internally. To that end, we are committed to building a workplace centred on joy, care and justice, whilst maintaining healthy boundaries of what a workplace is. We do this because it is important to live our values and principles, and because strategically an organisation with a healthy culture and strong foundations ensures we are always one step ahead in the fight for a just and sustainable future. To build a culture and community that lasts, we organise around three values: ● Solidarity - we’re here to change the system and that requires working together across issues and sectors that aren’t normally in the same room. This means placing anti-oppression at the heart of our work and building the power of people most often affected by injustice to change the leadership of our movements ● Generosity is about sharing our time, resources and learning with one another as we support each other’s work. It means being open and honest with one another, especially when we hit problems, and thinking creatively about how we positively build from there ● Respect is the bottom line for all relationships in NEON. It means being respectful of different backgrounds and life experiences and giving space for all voices to be heard. This often means listening more than we talk and being open to changing ourselves as a result of what we hear. We know that people from certain backgrounds and identities are often excluded in progressive movements and we’re committed to doing what we can to correct this. So: • We particularly welcome applications from marginalised groups, especially people of colour and other ethnic minorities, people who identify as LGBTQIA, Disabled people and those who identify as working class or have done so in the past. Dates: Application deadline: 15 March 2026, 11.59pm Interview dates: First round of interviews: 31st March and 1st April 2026 Second round of interviews: 8th April 2026

Night Concierge When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Night Concierge Location: This role is based across two locations around 30 minutes from each other in Royal Borough of Kensington and Chelsea (RBKC) Salary: £23,700 (Full Time Equivalent) Shift Pattern: 33 hours per week, Monday to Sunday, shifts are overnight on a rolling rota ranging between 21:00-09:00, working on average 3 days a week which may mean weekly hours vary slightly. You will be required to work weekends and bank holidays as part of a rota, in line with the needs of the service. About the Role We’re looking for a calm, reliable and friendly Night Concierge to join our team based in RBKC (Royal Borough Kensington and Chelsea) to support our residents who have multiple needs including with daily living, mental health, substance and alcohol use, homelessness, and/or offending backgrounds. You’ll help create a safe, welcoming and well run environment overnight, offering reassurance and practical support to residents when they need it most. This role is key to ensuring our services remain secure and responsive throughout the night. You’ll carry out regular safety checks, monitor access, respond to emergencies, and provide helpful handovers to the day team. You’ll also support residents with any queries, maintain clear records, and help keep the environment clean and safe. Key Responsibilities Include: • Ensuring our buildings are safe by monitoring, completing welfare checks and responding affectively and appropriately to emergencies, • Maintaining professionalism and kindness with visitors, attending to calls, managing deliveries and ensuring great communication with the team, • Providing clear morning handovers with key updates on residents, AINMs, incidents, or safeguarding concerns, • Remain alert and monitor CCTV throughout the shift, • Working with the wider team to make sure any urgent issues are picked up and followed through, • Adapting to service needs to support risk assessments, safeguarding checks, and service standards, • Supporting residents to build confidence and independence, contributing to a psychologically informed space where everyone is treated with respect and dignity, • Noticing when someone might be struggling with their physical or mental health, and taking prompt action to prevent escalation We’re looking for someone who understands the importance of compassion, routine, and safety especially at night and who’s ready to make a difference in a calm, consistent way. Whether you’ve worked in supported housing before or bring transferable skills from another role, what matters most is if you’re dependable, care about people, and want to make a difference during quieter hours. Furthermore we look for: • Ability to work independently and taking responsibility for the night service, • You will require excellent communication skills with residents, colleagues and external partners to build positive and respectful relationships, • Understanding the importance of diversity, equity and inclusion in everything you do, • You have the ability to stay calm and supportive in a fast paced and constantly changing environment, • Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency, • IT proficiency - learn and navigate new systems including case management, Microsoft, ATS, and other types of organisational software., • Ability to take a compassionate, non judgmental approach when helping others What we Offer • 25 days (Full time equivalent) annual leave, increasing with the length of service, • Employer Pension Contribution, • Eligibility to register with Blue Light Discount Card, • Access to discounted tickets for music events, shows, sports and more, • Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work, • Training and Development, including access to courses, upskilling, and progression plans, • Employee Assistance Programme, including counselling, • Life Assurance Scheme, • Cycle-to-work scheme, • Annual Staff Awards SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

Sector:Education, Residential, Commercial, Social Housing Apply (by clicking the relevant button) after checking through all the related job information below. Workplace Type:Hybrid I am supporting a director led consultancy which blends the calm of an SME with the scale of a busy London practice. You will find no stuffy corporate playbook here. xwzovoh People work closely with the directors, decisions are made quickly, and the culture is built on trust rather than formality. The business has a strong Cent...

Our Client are experiencing a significant increase in Gas servicing subcontract work for a well known social housing provider and are looking to expand their team of engineers. Locations: North London / East London / West London (ideal for an engineer based in North London or Enfield). Weekly Earnin

A local authority in South London is seeking an experienced Allocations and Verifications Officer to deliver a high-quality, customer-focused housing allocations service to residents applying for social housing and transfers.In this role, you will be responsible for advertising properties, shortlist

Being registered as the Qualifying Supervisor for the branch and completing any assessments required by the NICEIC. Electrical Qualifying Supervisor - Social Housing Repairs & MaintenanceBased in West London. We are working with one of the nation's leading Social Housing contractors, to recruit

We are recruiting an experiencedPlumber Multi Traderwithbasiccarpentry skills, electrics(like-for-like),patch plasteringandtiling. Gilmartins work in social housing and providereactive repairsfor local authorities andhousing associations. The job requires work and travel inNorth Londonincluding areasIslington, Haringey and Hackney. Gilmartins is a family owned and run business; our staff are valued a... TLNT1_UKTJ

Regional Commercial Manager - Social Housing Planned Works & Decarbonisation.

Senior Quantity Surveyor - Social Housing Reactive Maintenance. We are working with a leading Repairs & Maintenance Contractor within the Social Housing sector to recruit a Senior Quantity Surveyor to join their team in North London. Proven experience as a Quantity Surveyor within the.

Regional Commercial Manager - Social Housing Planned Works & Decarbonisation. You will oversee all regional commercial operations for your region, collaborating with an experienced team to deliver outstanding results.

We are recruiting an experienced.Gilmartins work in social housing and provide.The job requires work and travel in.Gilmartins is a family owned and run business; our staff are valued and our ethos is to promote from within.Our Board of Directors mostly started on the tools themselves so have a hands

We are working with a leading Repairs and Maintenance Contractor within the Social Housing sector to recruit a Plumber to join their team in South East London. Proven experience as a Plumber Multi in social housing or similar environment.

Contract Supervisor - Social Housing. Here are Howells we are looking for a Contract Supervisor to work for a leading contractor within the Social Housing Sector. As a Social Housing Contract Supervisor, you will play a pivotal role in ensuring the efficient and effective management of our social ho

Job Title: Electrician Location: Haringey Salary: £44,700 - £45,500 w/ Van and Fuel Card Job Type: Permanent Daniel Owen are currently seeking qualified Electricians to carry out maintenance and remedial work within Social Housing. Requirements for the Electrical Tester 2391, NVQ Le

Do you have the following skills, experience and drive to succeed in this role Find out below.External Planned Maintenance & Internal Planned Maintenance - Social Housing/Property Services.Our client, one of the largest housing associations in the UK, are looking for an experienced Quantity Surveyor

Residential Surveyor (non-panel/lender) East London - £100k OTE. With impressive workstreams from both private and social housing clients, they are now looking to hire an additional full xwzovoh time Residential Surveyor as follows:.

Repairs Supervisor - Social Housing. Here are Howells we are looking for a Reactive Supervisor to work for a leading contractor within the Social Housing Sector. As a Social Housing Reactive Supervisor, you will play a pivotal role in ensuring the efficient and effective management of our social hou

Client: Social Housing Tier 1 main contractor.Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.Monday to Friday, 8:00am 5:00pm.Ealing Council is seeking an experienced.This is a key role xwzovoh overseeing electrical works ac

Quantity Surveyor - South London External Planned Maintenance & Internal Planned Maintenance - Social Housing/Property Services Up to £65,000 Plus Package Our client, an established maintenance contractor based in the South East, are looking for an experienced Quantity Surveyor to join their property services & refurbishment division. As a business, they have a turnover of over £50 million Per Annum.... TLNT1_UKTJ

Fortus Recruitment are a recruitment company that specialise in placing people within the repairs & maintenance industry. We are currently working on behalf of a Local Authority. My Client is currently looking for a FRA Carpenter for a Permanent position to carry out work in domestic/social housing properties in North London and surrounding areas. Duties will include: • Installations of fire doors, • Remed... TLNT1_UKTJ

You will work with staff and management teams to deliver this innovative model of housing society’s most vulnerable people; you will help drive forward a collective vision of inclusion and participation across the organisation. Housing First provides independent tenancies with registered social la

Poplar HARCA is an award-winning housing and regeneration organisation with a national reputation for innovative urban and social regeneration.Repair Advisors and Assistants, ensuring the efficient and resident-focused operation of the Repair Hub.They supervise daily activities, progress repairs, an

Repairs Supervisor - Social Housing. Here are Howells we are looking for a Reactive Supervisor to work for a leading contractor within the Social Housing Sector. As a Social Housing Reactive Supervisor, you will play a pivotal role in ensuring the efficient and effective management of our social hou

Legal Disrepair Surveyor We’re seeking an experienced and motivated Legal Disrepair Surveyor to join a values-driven organisation focused on improving homes and protecting residents.This is a hands-on role for a surveyor with social housing experience who can manage legal disrepair cases end-

Gilmartins work in social housing and provide.The job requires work and travel in.Gilmartins is a family owned and run business; our staff are valued and our ethos is to promote from within.Our Board of Directors mostly started on the tools themselves so have a hands-on understanding of the work we

Repairs Supervisor - Social Housing. Here are Howells we are looking for a Reactive Supervisor to work for a leading contractor within the Social Housing Sector. As a Social Housing Reactive Supervisor, you will play a pivotal role in ensuring the efficient and effective management of our social ho

Job Title: Plumber / Multi Trader (Reactive Maintenance – Social Housing) Location: South London Contract: Full-time, Permanent Salary: £40,000/41,000 per year Start: Immediate start available Job Overview: We are seeking an experienced Plumber / Multi Trader to carry out reactive main

Fraser Edwards are recruiting for an experienced M&E Surveyor to support a large social housing provider on an ongoing temporary basis.

Outside IR35 6-month rolling contract Weekly pay every Friday ASAP start🏗️ Project Type Social housing projects Ongoing, long-term programme of works✅ Requirements NVQ Level 2 in Passive Fire Protection (minimum) Proven experience carrying out fire stopping works Own vehicle es

Damp and Mould Surveyor - Social Housing Planned Works. We are working with a leading social housing provider to recruit a highly skilled and experienced Damp and Mould Surveyor to join their team in North London.

Multi Traders needed in Ealing for a Housing association Details on the role Role: Multi Trader Contract: Permanent Rate : £38-40k Location: Ealing Working Hours per Week: 40 Hours Start Date: ASAP My client is currently looking for a Multi Trader to work in social housing p

Plumber South East London Social Housing Permanent £38,000 + van & fuel card We are working with a leading Repairs and Maintenance Contractor within the Social Housing sector to recruit a Plumber to join their team in South East London. Qualifications/Experience Required: Proven expe

Our client is currently seeking an experienced Repairs & Operations Manager to oversee the delivery of responsive repairs and voids services across their social housing stock.

We have had a major increase in Gas Service and Breakdown sub-contract work for a well-known social housing Client of ours Location – West London Weekly earnings: £1250 (Call out is optional – additional call out rates on top) Requirements: * ACS (CKR1 + HTR1) * Full UK Driving