Voice AI Lead Architect Data Architecture - Banking
21 minutes ago
Bristol
Role Summary We are seeking a seasoned Voice AI Lead Architect with strong Data Architecture expertise to lead the design and implementation of next-generation Voice/Agentic AI solutions for a leading banking client on GCP. This role combines conversational AI, data strategy, and customer engagement, acting as a trusted advisor to drive intelligent, data-driven IVR transformation. Key Responsibilities • Act as the onsite Voice AI and Data Architecture lead, building strong relationships with banking stakeholders across business, data, and IT teams., • Design and deliver Voice AI / Agentic IVR solutions leveraging:, • Google CES/CXAS, Dialogflow CX / CCAI, • Vertex AI (LLMs, RAG, agent frameworks), • Define and implement enterprise data architecture for Voice AI:, • Conversation data pipelines (real-time + batch), • Integration with data lakes, warehouses (BigQuery), • Customer 360 and contextual data enablement, • Build RAG-based knowledge systems integrating structured and unstructured banking data., • Architect data-driven decisioning for voice agents (personalization, next-best action, fraud detection signals)., • Ensure integration with core banking, CRM, and analytics platforms., • Establish data governance, lineage, quality, and compliance frameworks (GDPR, PCI-DSS)., • Drive conversation analytics, observability, and feedback loops to continuously improve AI performance. Key Skills • Strong expertise in Voice AI / Conversational AI architecture, • Deep knowledge of Data Architecture (data lakes, pipelines, streaming, analytics), • Experience with GCP data stack (BigQuery, Pub/Sub, Dataflow, Cloud Storage), • Understanding of RAG, embeddings, and knowledge retrieval frameworks, • Strong stakeholder engagement and consulting skills Experience • 1218+ years in architecture with focus on data + AI platforms, • Proven experience in Voice AI / IVR / Contact Center transformation programs, • Hands-on experience designing enterprise data platforms in banking, • Experience working in regulated financial environments, • Track record of driving data-driven CX transformation initiatives Preferred Qualifications • Experience with Customer 360, real-time personalization, and behavioral analytics, • Exposure to multi-agent AI architectures and tool invocation frameworks, • Experience with CCaaS platforms (Google CES/CXAS, Genesys, NICE, Amazon Connect), • Strong understanding of AI/ML lifecycle, MLOps, and data governance, • Experience working with Tier-1 banks or large financial institutions Certifications • Google Cloud Professional Data Engineer (Highly Preferred), • Google Professional Cloud Architect, • Google Machine Learning Engineer, • Certifications in Conversational AI (Dialogflow CX or equivalent), • TOGAF / Enterprise Architecture certifications, • Data certifications (good to have): CDMP, Databricks, Snowflake JBRP1_UKTJ