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Job Overview: We are seeking a dedicated IT Support Engineer to join our team and provide technical support to our employees. The ideal candidate will diagnose, troubleshoot, and resolve hardware, software, and network issues while maintaining the overall health of IT systems. This role is crucial to ensuring smooth daily operations and enhancing user satisfaction through timely assistance and training. --- Key Responsibilities: 1. Technical Support Respond to and resolve IT support requests via email, phone, or in person. Troubleshoot hardware, software, and network-related issues. Set up and configure new user accounts, systems, and devices. 2. System Maintenance Monitor and maintain servers, networks, and IT infrastructure. Perform regular updates, patches, and system backups. Ensure compliance with IT security policies and standards. 3. Troubleshooting Diagnose and resolve technical problems, escalating complex issues when necessary. Identify recurring issues and recommend long-term solutions. 4. User Training and Documentation Provide training to users on IT tools and best practices. Create and maintain user manuals, FAQs, and other technical documentation. 5. Collaboration and Vendor Management Work closely with IT teams and other departments to optimize system performance. Coordinate with external vendors for hardware and software procurement and maintenance. 6. Cybersecurity Monitor systems for potential security threats and implement preventive measures. Respond to and mitigate security incidents, ensuring data integrity and protection. --- Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Proven experience as an IT Support Engineer or similar role. Proficiency in operating systems (Windows, macOS, Linux). Knowledge of networking concepts (TCP/IP, VPN, DNS, DHCP). Familiarity with tools like Active Directory, Office 365, and ticketing systems. Strong problem-solving, organizational, and communication skills. Certifications such as CompTIA A+, Network+, CCNA, or ITIL are a plus. --- Soft Skills: Excellent interpersonal and customer service skills. Ability to work under pressure and manage multiple tasks. Strong attention to detail and proactive problem-solving approach. --- Working Conditions: On-site/remote work as per company policy. May require occasional evening or weekend shifts for system maintenance or emergencies.

IT Trainer Experience in either device training/ Digital Training Consultant/ Product Training/ Technical Training Paying up to £33,000 + £4,000 Car 12-month fixed term contract. - Cardiff or Swansea HRCareers & Nationwide Recruitment has exciting new Product Trainer/ Technical training roles for a successful business The role will suit someone who is a Learning and Development / Product Trainer/ Training officer, who has delivered product or digital training across multi-site; locations. This is a home-based role with frequent travel across your region. The successful product trainer/ digital training expert will support the Operational L&D Managers, delivering first-class product and digital training to their sites. In turn, the delegates will provide training at their site. Experience: Previous training delivery to many delegates. Digital or product training/ ideally within a health and social care sector. Experience in presenting/delivering Digital / Technical training / training on handheld devices/ handheld computers Ideally, experience within the health and social care, hospitals, care homes, nursing homes, facilities management, or, utilities, or service sector; Experience in delivering handset training, digital products, and soft-skills training. Coaching, mentoring, and developing soft skills such as facilitation skills/coaching to others. The role will require the successful digital / product trainer to drive to various sites as you will be supplied with various training paraphernalia e.g.laptop, projector, flip chart, mobile phone, printer/scanner. You will claim mileage and subsistence back. Wales Commutable from Wales, Welsh borders, Aberystwyth, Abergavenny, Barry, Brecon, Bridgend, Caernarfon, Carmarthen, Chepstow, Colwyn Bay, Conwy, Denbigh, Ebbw Vale, Fishguard, Haverfordwest, Holyhead, Llandudno, Llanelli, Merthyr Tydfil, Milford Haven, Neath, Newtown, Pembroke, Pontypridd, Port Talbot, Porthcawl, Prestatyn, Rhyl, Swansea, Tenby, Wrexham, Bath, Somerset, Bristol, Cardiff, Swansea, Bangor, St Davids, Newport, St Asaph and Wrexham. Hybrid working hybrid role, hybrid position, days per week remote, remote or flexi, hybrid work, days remotely, worked from home, days from home, Mixture of home and site working, part-remote, hybrid arrangements, hybrid basis, hybrid options, hybrid option, hybrid Remote, hybrid arrangement, role is hybrid, position is hybrid, working hybridly, hybrid workplace, Remote/Hybrid, WFH, working from home