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Join Our Team as a Customer Service Specialist – Banking & Financial Services - Work from Home Teleperformance certified as great place to work UK in 2025!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. We’re expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year’s experience in the banking or financial services industry, we’d love to hear from you. Start Date: 1st June 2026 Salary: £27,580.80 per annum Competitive pay with opportunities to grow and develop your career. Location: Work from Home Hours: Full-Time – 40 hours per week * Shifts between 8:00 am and 8:00 pm, Monday to Sunday Training: * 3 weeks of comprehensive training, followed by 5 weeks of supported working Contract Type: Permanent Background Checks: To keep our customers and colleagues safe, you’ll need to pass the following checks: * * Right to Work in the UK * Criminal Record Check * Credit Check • Sanction, • CIFAS Any other relevant pre-employment screening Please note: No holidays or time off can be taken during your first 8 weeks of employment Join Our Complaints Team – Where Empathy Meets Excellence We believe that even when things go wrong, we have the power to make them right—and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action. What You’ll Be Doing • Deliver exceptional customer experiences by handling complaints with empathy, clarity, and care—whether it’s over the phone or in writing, • Dive deep into issues to uncover root causes, and collaborate across teams to prevent future problems before they arise, • Champion a customer-first culture, helping shape a service experience that’s as thoughtful as it is effective, • Investigate each complaint thoroughly to ensure every customer receives a fair and transparent resolution, • Be the final voice of support—resolving issues with confidence and compassion when customers need us most, • Work through complex problems and escalate when needed, always keeping our commitment to timely and accurate outcomes You Should Apply If… • You’re a seasoned complaint handler with experience in regulated environments or you’ve spent a year or more in the banking or financial services world and are ready to take your skills to the next level., • You’ve written final responses and know how to communicate clearly, fairly, and with impact, • You’re confident and resilient when speaking to customers—whether it’s a tough call or a thoughtful email, • You thrive in fast-paced environments and embrace change with a positive mindset, • You’re comfortable working to targets and deadlines without compromising on quality, • You’ve got a sharp eye for detail and a strong sense of fairness, • You’re great at simplifying complex issues and explaining them in a way that’s engaging and easy to understand, • You quickly grasp key regulations and understand how they shape our decisions, • You’re deeply empathetic, always put yourself in the customer’s shoes, and take full ownership of their journey Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Skills needed to be a Customer Service Representative • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • High levels of accuracy and attention to detail, • Be driven to work towards achievable targets Financial Sector - Key Responsibilities • Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels, • Use your problem-solving skills to support our customers, resolve their query and create a positive experience., • Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers, • Have excellent attention to detail, • Be knowledgeable of our client’s process and products and how best to support the customer Benefits of being a Customer Service Representative • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Energy Sales Consultant Salary of between £25,000 - £50,000 (DoE) + Uncapped Commission If you’re ambitious, driven, and looking for more than just a sales job, this is your chance to join a company where success is rewarded, career progression is real, and your work has a direct impact. You’ll be part of a dynamic, supportive team in a fast-growing industry, with the freedom to shape your career and the rewards to match. What’s in it for you? • Industry-leading compensation package: £25,000 – £50,000 (DoE) + uncapped commission, • Rapidly growing user base: Work directly with some of the UK’s largest, fastest growing, and most innovative companies, • Solve interesting problems, at scale: Deeply explore the ever-evolving world of energy procurement, with no two solutions ever being the same, • Learn from industry-leading experts: We have cultivated some of the best talent in the industry, allowing you to supercharge your career progression and learn from the best minds out there, • Work-life balance: No late finishes, keep your plans with friends and family, • Career growth: We enjoy promoting from within!, • Northern Gas and Power are recognised as a Real Living Wage Employer, • Unrivalled perks (including but not limited to):, • Additional time off in December (incentivised), • Company getaways and retreats abroad!, • Exclusive discounts on dining at selected restaurants!, • Cinema society membership, • Company health plan with Simplyhealth, • Festival and Event tickets (such as Silverstone, Wimbledon, Tomorrowland, Lost & Found, Champions League and more!), • Good Business Charter Award 2025 Hi, we're Northern Gas and Power Northern Gas and Power (a subsidiary of Global Procurement Group) is an international energy procurement specialist and the largest energy consultancy in Europe. We guide businesses from SMEs to global organisations in purchasing their energy contracts. Join our global family with modern offices in the UK, France, Malta, India, and Italy. Be part of a team leading the way in energy consultancy and helping businesses make informed energy decisions. The opportunity The energy market changes daily meaning that every day is a new day, following from the 2022 energy crisis, businesses need expertise now more than ever so we’re looking for reliable, determined individuals to support customers and educate them of supply & demand and assist their future renewals. If you’re ready to take on a challenging and rewarding role in the energy industry, this is the perfect opportunity for you! What exactly will you do? • Cold call potential clients and explain NGP’s services (B2B role), • Challenge and improve customer procurement strategies, • Work with closers on tenders and supplier negotiations (87 global suppliers), • Build and manage client relationships and accounts, • Monitor pipelines for renewal or new opportunities What we’re looking for • Proven sales experience, in a B2B sales environment, • At least 6 months of B2B sales experience, • Experience working in the Energy Sector (not essential), • Excellent telephone manner and communication skills – professional and articulate, • Ability to work under pressure when needed and achieve sales targets, • Ability to manage your own workload and pipeline, • Ability to work in a fast-paced, self-directed, professional environment, • Driven character, enthusiastic and passionate, • Self-motivated, with a drive and passion for success NGP is a Disability Confident employer committed to inclusion and diversity. We welcome applications from people with a disability or long-term health condition. We value our people for who they are. Across Global Procurement Group, colleagues represent 30+ nationalities across five countries. We’re building a workplace that recognises, respects, and celebrates every story — highlighted by our Good Business Charter Accreditation. Be part of our story. Be you at NGP. #BeYouAtNGP

Are you a data-driven storyteller who knows how to turn insight into impact? Are you looking for a role where you can genuinely shape customer experience, influence strategy, and see the results of your work in real time? We’re on the lookout for a CRM Marketing Executive to join a fast-growing sports travel and tour operator based in Newcastle upon Tyne. This is a brilliant opportunity for someone who thrives on building personalised customer journeys and wants to play a key role in scaling a dynamic business. You’ll be working with globally recognised brands, including IRONMAN, UTMB, and T100, helping to deliver meaningful, engaging experiences to passionate communities around the world. What you’ll be doing: Supported by the Head of Marketing and Communications, you’ll own the CRM function end-to-end. From shaping strategy to building sophisticated automated journeys, you’ll use data to drive engagement, loyalty, and revenue. • Lead the development and execution of the CRM strategy alongside senior leadership, • Build and optimise automated, behaviour-driven customer journeys, • Create engaging, high-performing content across the full customer lifecycle, • Analyse performance and turn insights into clear, actionable improvements, • Drive smarter segmentation and database growth to reach high-value audiences, • Ensure all CRM activity is technically sound and fully GDPR compliant, • Collaborate across teams to deliver impactful, multi-channel campaigns What we’re looking for: • Marketing, Communications or related degree or equivalent experience, • Experience in CRM or email marketing (agency or in-house) essential, • Strong understanding of marketing automation, segmentation and customer journeys, • A data-led mindset with the ability to turn insight into action, • Hands-on experience delivering and optimising campaigns, • A genuine interest in improving digital customer experiences, • Commercially aware, with a focus on measurable results and performance, • Good understanding of GDPR and data best practice Why join us? This is more than just another CRM role, you’ll have the chance to own your space, influence key decisions, and grow with a business that’s scaling quickly in an exciting industry. If you’re driven, curious, and ready to make your mark, we’d love to hear from you. In return, you’ll get: • Salary depending on experience, • Discretionary annual bonus scheme, • 25 days holiday plus bank holidays, • Employer pension contributions, • Room to grow with real development opportunities to help you progress your career, • The opportunity to work from home one day per week, • A 45-minute lunch break, with the flexibility to use it for exercise, • An early finish on the last Friday of every month, • Enhanced maternity pay, • Enhanced sick pay and compassionate leave, • Opportunities to see the world and create in it by supporting the wider marketing team with content creation, • Free car parking Application deadline Applications close at 12:00 PM on 19 May. Shortlisted candidates will be contacted for an initial telephone screening by 22 May. Want to find out more? For further details, including the full job description and person specification, please email quoting “CRM Marketing Executive”. Please note, we are not working with recruitment agencies on this role.

Recruiting Intern Q1/Q2 2026 We have an exciting opportunity for an intern to join MacGregor Black, offering invaluable insight into our agency. This internship will allow you to experience work and life at MacGregor Black, learning key skills and collaborate with experienced professionals. As part of your internship, you will... • Update and manage the internal company data base, Bullhorn., • Source and manage any data regarding current and potential target companies, clients, and candidates., • Write and post job adverts across our company website, LinkedIn, and external job boards., • Work closely with Recruitment Consultants to support them with sourcing candidates via internal applications, LinkedIn, or external job sites., • Contact candidates and phone screen them for roles at all levels, on behalf of the Recruitment Consultant you are supporting., • Work cross-collaboratively with consultants in all industries to source any job leads and potential business development opportunities., • Learn and improve on your business development skills and reach out to desired clients via telephone and email., • Create strong and detailed prospective candidate profiles to send to potential clients., • Managing interview schedule for candidates and clients, • Many other adhoc duties This is an unpaid internship, however offers a great opportunity to gain hands-on experience in a Award-winning recruitment agency, learning from industry professionals. Please apply if you feel this opportunity could be right for you!

Artwork Lead Role: Full-time, Permanent Location: Fawdon, Newcastle upon Tyne Salary: Competitive + bonus + benefits The Role: The role is to ensure that all artwork requirements are managed to meet external and internal standards to ensure compliance and support the business needs. The Successful Candidate will: -Manage safety update changes -Manage printer proofs and the movement of proofs through approval process -Manage artwork process with packaging suppliers to meet internal and external demand, coordinating and checking all suppliers print proofs within specific timelines -Raise and manage change controls to ensure artwork changes are controlled -Supporting the introduction of new products by ensuring artwork availability in a timely manner -Contact point for internal customers (QA, Product Introduction team) with artwork requests/queries -Coordinate video and telephone conferences with regulatory and artwork teams to work on the submission information tracking of changes. -Key stakeholder in the New Product Introduction tracker -Propose formats (foils, leaflet and carton) for New Product Introductions -To oversee the process of making items obsolete in SAP -Investigating and resolving quality issues -Support the Planning team to minimise costs of new artwork introductions -Ensures accuracy of BOM and SSPR through thorough technical review processes The Person: -Knowledge of the artwork requirements within the Pharma industry -Able to work to deadlines and manage their own time to achieve success -Able to work within a dynamic environment -Target orientated -Willingness to learn and develop -Proven record of diligence and accuracy -Computer literacy -Ability to be self-motivated and to work as part of a team -Good communication skills- excellent written and spoken English The Rewards: In return, we offer a competitive salary and rewards package (including holiday, bonus and pension scheme). Not to mention the opportunity to genuinely make a difference in a new and dynamic role within a progressive and expanding business, at an exciting time of growing international reach. How to Apply: If you possess the experience, passion and ability to make this role a success then we would like to hear from you. Please send your cv to: . The closing date is 19/4/26. A Bit About Us: Accord Healthcare Europe is one of the fastest growing pharmaceutical companies in Europe. Accord has one of the largest market footprints of any European generic and biosimilars companies selling generic medicines in over 80 countries around the world. This global footprint enables us to deliver vital, affordable medicines to national health systems supporting healthcare professionals to transform patient lives worldwide. The approach of Accord is agile and inventive, always seeking to improve products and patients' access to them. Accord are driven to think differently and deliver more for the benefit of patients worldwide. To continue our growth, we’re looking for the best and brightest technical minds and forward-thinking business professionals. Keeping our people at the heart of all we do, we offer rewarding opportunities for those looking for continued personal and professional growth, investing in training and development tailored to each individual’s focus. So, if you’re looking for an inclusive company to take your career to the next level, you’re certainly in the right place; come and join us to make it better.

Medical Negligence Solicitor - Newcastle - Hybrid - up to £75,000 An outstanding opportunity has arisen to join a prestigious Top 100 law firm with a national presence, based in Newcastle. As the Medical Negligence department expands, the firm seeks an experienced Solicitor / Lawyer to join their successful team. In this role, you’ll manage a challenging caseload, handling cases from initial client instruction through to completion of fast and multi-track cases. You will manage the entire process, including pre-action investigation and litigation, working closely with clients to secure fair and just outcomes. The ideal candidate will have experience in managing a complex caseload of Clinical Negligence claims and be familiar with all aspects of litigation. The Candidate • Clinical Negligence Solicitor / Chartered Legal Executive (NQ - 10 years PQE), • Experience of managing own caseload of Clinical Negligence claims, • Litigation experience is desirable and knowledge of the Damages Claims Portal (DCP), • Prioritise and manage a varied caseload, • Excellent organisation and time-management skills, • Excellent client care skills The Benefits & How to Apply • Competitive Salary - up to £75,000, dependent upon experience, • Highly competitive bonus scheme, • Hybrid Working, • 25 days annual leave plus Bank Holidays and office closure between Christmas and New Year, • Enhanced pension scheme, • Employee Assistance Programme Apply in the strictest of confidence online and or via telephone – there is no need for a CV for an initial conversation. Contact Roya Ratcliffe Retained Consultant – INDRR Direct Dial: 0161 826 3140 Mobile: 07376 640 524 Email:

Artwork Lead Role: Full-time, Permanent Location: Fawdon, Newcastle upon Tyne Salary: Competitive + bonus + benefits The Role: The role is to ensure that all artwork requirements are managed to meet external and internal standards to ensure compliance and support the business needs. The Successful Candidate will: -Manage safety update changes -Manage printer proofs and the movement of proofs through approval process -Manage artwork process with packaging suppliers to meet internal and external demand, coordinating and checking all suppliers print proofs within specific timelines -Raise and manage change controls to ensure artwork changes are controlled -Supporting the introduction of new products by ensuring artwork availability in a timely manner -Contact point for internal customers (QA, Product Introduction team) with artwork requests/queries -Coordinate video and telephone conferences with regulatory and artwork teams to work on the submission information tracking of changes. -Key stakeholder in the New Product Introduction tracker -Propose formats (foils, leaflet and carton) for New Product Introductions -To oversee the process of making items obsolete in SAP -Investigating and resolving quality issues -Support the Planning team to minimise costs of new artwork introductions -Ensures accuracy of BOM and SSPR through thorough technical review processes The Person: -Knowledge of the artwork requirements within the Pharma industry -Able to work to deadlines and manage their own time to achieve success -Able to work within a dynamic environment -Target orientated -Willingness to learn and develop -Proven record of diligence and accuracy -Computer literacy -Ability to be self-motivated and to work as part of a team -Good communication skills- excellent written and spoken English The Rewards: In return, we offer a competitive salary and rewards package (including holiday, bonus and pension scheme). Not to mention the opportunity to genuinely make a difference in a new and dynamic role within a progressive and expanding business, at an exciting time of growing international reach. How to Apply: If you possess the experience, passion and ability to make this role a success then we would like to hear from you. Please send your cv to: . The closing date is 19/4/26. A Bit About Us: Accord Healthcare Europe is one of the fastest growing pharmaceutical companies in Europe. Accord has one of the largest market footprints of any European generic and biosimilars companies selling generic medicines in over 80 countries around the world. This global footprint enables us to deliver vital, affordable medicines to national health systems supporting healthcare professionals to transform patient lives worldwide. The approach of Accord is agile and inventive, always seeking to improve products and patients' access to them. Accord are driven to think differently and deliver more for the benefit of patients worldwide. To continue our growth, we’re looking for the best and brightest technical minds and forward-thinking business professionals. Keeping our people at the heart of all we do, we offer rewarding opportunities for those looking for continued personal and professional growth, investing in training and development tailored to each individual’s focus. So, if you’re looking for an inclusive company to take your career to the next level, you’re certainly in the right place; come and join us to make it better.

Citizens Advice Gateshead is looking for someone to provide expert advice and support through their national CLA telephone service.

We are a leading UK-based provider of face-to-face, telephone, and video remote interpreting services, working with NHS Trusts, local councils, law firms, insurance companies, and private clients across the UK. Professional interpreting qualifications. We welcome applicants with a community interpre

This remote role allows for various interpreting methods including telephone, video, and in-person.

A UK interpreting service is looking for Turkish interpreters to support their clients. The role is fully remote and requires applicants to be fluent in both Turkish and English, with a focus on telephone, video, and face-to-face interpreting.

We are a leading UK-based provider of face-to-face, telephone, and video remote interpreting services, working with NHS Trusts, local councils, law firms, insurance companies, and private clients across the UK. Opportunities for both remote interpreting and in-person appointments. Professional inter

The post holder will be expected to undertake all of thenormal duties and responsibilities associated with a GP working in primarycare. The post holder will undertake a variety of duties,including surgery consultations, telephone consultations and queries, visitingpatients at home, checking and sign

As an experienced Registered Physiotherapist, youll assess, discuss, and report on how conditions impact daily living through face-to-face or telephone assessments. Applications also welcome from HCPC Registered Paramedics, Physiotherapists, and Occupational Therapists. Functional Assessor (Regist

We are a leading UK‑based provider of face‑to‑face, telephone, and video remote interpreting services, working with NHS Trusts, local councils, law firms, insurance companies, and private clients across the UK. Opportunities for both remote interpreting and in‑person appointments. Profession

We welcome applicants with a community interpreting qualification, DPSI, NRPSI registration, or relevant experience in the field. Job Title: Albanian Interpreting in Tyne & Surrounding Areas. We are a leading UK-based provider of face-to-face, telephone, and video remote interpreting services, worki

Provide expert advice and support through our national CLA telephone service.Help clients navigate SEN decisions, EHCPs and tribunal processes.Deliver high‑quality casework that truly changes lives.Spot emerging issues and help us influence system‑wide change.Work with a passionate, values‑dri

VONNE (Voluntary Organisations' Network North East) in Gateshead is seeking a dedicated professional to provide expert advice and support through their national CLA telephone service.

Provide expert advice and support through our national CLA telephone service.Help clients navigate SEN decisions, EHCPs and tribunal processes.Deliver high‑quality casework that truly changes lives.Spot emerging issues and help us influence system‑wide change.Work with a passionate, values‑dri

Job Title: Sorani Interpreting in Newcastle Upon Tyne & Surrounding Areas. We are a leading UK-based provider of face-to-face, telephone, and video remote interpreting services, working with NHS Trusts, local councils, law firms, insurance companies, and private clients across the UK. Opportunities

Temporary Administrator Location: Gateshead Job Type: Temporary, Full-Time hours Salary: £12.50 - £13.50 per hour Looking for an experienced Administrator the successful candidate must be experienced with Excel and also have a confident and professional telephone manner. Job Description The role of Temporary Administrator involves providing comprehensive administrative support to ensure the smooth operation of office functions. This position requires a reliable and organised individual who can manage a variety of clerical tasks efficiently within a fast-paced environment. The successful candidate undertakes duties that support the wider team and contribute to the effective delivery of business services. Key Responsibilities Manage incoming and outgoing correspondence including emails, letters, and telephone enquiries promptly and professionally. Maintain accurate and up-to-date records, databases, and filing systems both electronically and in hard copy. Process and prepare documents such as reports, spreadsheets, and presentations using standard office software. Coordinate appointments, meetings, and travel arrangements where necessary. Support the preparation and distribution of internal and external communications. Assist with data entry tasks ensuring accuracy and confidentiality at all times. Order and manage office supplies to ensure stock levels are maintained appropriately. Carry out general office duties including photocopying, scanning, and postal handling. Comply with organisational policies and procedures, particularly in relation to data protection and confidentiality. Required Qualifications Good standard of general education, typically GCSEs or equivalent including English and Mathematics. Experience Previous experience in an administrative or secretarial role is essential. Demonstrable experience of working in a busy office environment handling multiple tasks simultaneously. Please apply today to:- (url removed)

Value Match are looking to appoint a North East based Procurement Specialist to join their growing procurement team on a permanent basis. This role will offer hybrid working (with a requirement to be on site with clients 2-3 days a week or when required), with a salary of £30-40K (depending on experience). We are looking for a driven individual who can support the delivery of our procurement solutions and build effective relationships with both customers and suppliers. This is a great opportunity for someone who wants to grow their career in procurement and work across a variety of categories and projects. You will join an existing procurement team, that has a strong focus on ethical and sustainable supply to provide the most effective solutions to our range of customers. As Procurement Specialist, you will be responsible for managing the end-to-end procurement process on behalf of the customer and working with the wider procurement team to deliver solutions which meets the needs of the customer. You will be involved in building supplier relationships and guiding them through the supplier onboarding process, ensuring we are engaging on a regular basis to fully understand a supplier’s service offering. The successful candidate will have the following experience and skills: If you have the following skills and experience, then please get in touch: • Around 3+ years of procurement experience., • CIPS qualified or equivalent experience., • Some public sector procurement experience., • Strong commercial awareness with the ability to develop and build effective solutions, • Strong communication skills with the ability to liaise at all levels., • Understanding of the procurement process, • Social Value including how to embed through procurement to achieve objectives, • Knowledge of PCRs and willingness to proactively learn and adopt new legislation/policy notes to improve outcomes and ensure compliance, • Ability to work at pace with conflicting priorities Above all we are looking for candidates who are enthusiastic about working within the procurement industry and make a difference to some essential public sector organisations. You will be dealing with end-to-end procurement, speaking daily to suppliers and stakeholders within a public sector environment. To apply for this role please send in your CV and we can arrange an initial telephone discussion to tell you more about the role

Operations Director - Public Sector Contact Centre Location:Hybrid UK North West, Scotland or North East £65,000 & £12,000 Bonus Contract Type: Permanent, Full‑Time About the Role We are seeking an experienced Operations Director to lead and oversee the delivery of large‑scale public sector contact centre operations. This is a senior leadership role with responsibility for operational excellence, service performance, and strategic transformation across complex, high‑volume citizen services. You will be accountable for the end‑to‑end operational delivery of contact centre and associated back‑office services, ensuring contractual, financial and service outcomes are consistently achieved while driving continuous improvement and innovation. This role suits a leader with proven experience operating within central or local government frameworks, regulated environments, and outcome‑based contracts. Key Responsibilities for this Operations Director role Provide strategic and operational leadership across multi‑site public sector contact centre operations Own delivery against service levels, KPIs, SLAs and contractual obligations Lead large, diverse operational teams including senior managers and functional heads Ensure strong governance, compliance and risk management aligned to public sector standards Drive operational efficiency, productivity and continuous improvement initiatives Oversee workforce planning, resource optimisation and demand forecasting Partner closely with Client Directors and public sector stakeholders to maintain trusted relationships Lead service mobilisation, transformation and change programmes Own operational financial performance, cost control and margin delivery Champion service quality, customer experience and colleague engagement Ensure readiness for audits, inspections and performance reviews About You Proven experience in a senior operational leadership role within public sector contact centres Strong background delivering large‑scale, high‑volume citizen services Demonstrable experience operating under public sector contracts and frameworks Excellent understanding of SLAs, KPIs, service credits and performance regimes Track record of leading complex, multi‑site operations Commercially astute with experience managing large operational budgets Confident engaging with senior public sector stakeholders and commissioners Experience of transformation, service improvement or technology‑enabled change Data‑driven decision‑maker with strong reporting and analytical capability A visible, credible leader with strong people‑management and engagement skills Desirable Experience NHS, DWP, Local Authority or wider Central Government experience Exposure to digital contact centre transformation or omni‑channel delivery Experience supporting mobilisation or scale‑up of public services Degree‑level education or equivalent operational experience Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Job description Job Title: Recruitment Resourcer / Administrator Hours of Work: 35 hours per week - Monday to Friday, 08:30 - 16:00 Location: Washington, North East Contract: Temporary, ongoing. Interaction Recruitment have a fantastic opportunity for a Recruitment Resourcer to join our team. Interaction is one of the UK's fastest growing independent recruitment businesses, operating through a growing network of 26 locations nationwide. Recognised and published as "UK's Number 1 General Recruiter". You will be working on various projects, speaking with possible candidates for the role and booking them in for the interview process. As a vital component within the recruitment process, successful candidates need to have a fine eye for detail, a resilient and ambitious personality and fantastic work ethic. Working as part of a team, the candidate will have to have strong communication skills and be hard working. The role consists of handling inbound and outbound calls with future potential candidates, assessing whether they would be right for a role with the company. You will tele-screen the candidates to make sure only suitable candidates are sent forward. It will then be your responsibility to book people in for interview slots. Key attributes needed for this role: Self-motivation, bright and bubbly personality Confident and resilient telephone manner Strong communication and listening skills Confident team player Ambitious with a desire to succeed We can offer you a platform to showcase your Recruitment/Customer Services skills along with the chance of joining a supportive team within a well-established company with a growing reputation. If you are an experienced Recruitment Professional or Customer Advisor, please apply now

Recovery Coordinator - South Tyneside Ault Recovery Location: Cookson House, South Shields, NE33 1TL Working Hours: Monday - Friday 9am-5pm Contract Type: Permanent Salary: £25,887.80 - £34,240 Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, weve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services and its all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job its a chance to build meaningful relationships and create lasting change. About the Role As Recovery Coordinator you will work as part of a team to provide collaborative recovery planning and case management to substance misusers (drug and alcohol) across all stages of individuals recovery journeys, from assessment and engagement through to sustained recovery. What Youll Do Effectively manage a caseload of service users, reviewing and updating on-going processes such as risk assessments, risk management plans and safeguarding assessments and plans. Work closely and collaboratively within the multi-disciplinary team across the service and externally, providing advice and reports/ information to managers and other colleagues, through attendance at reviews, team meetings, supervision and via telephone conversations. Improve outcomes for children, parents/carers and families of services users by reducing the impact of drug and alcohol related harm on family life and promote positive family involvement in recovery. Develop and deliver quality programs and packages of work and psychosocial interventions that meet local need across both group work and one to one formats. Identify and prevent potential harm to service users and others by following local and organisational safeguarding guidelines, including referral to and engagement with relevant safeguarding authorities. Support delivery of key service functions through actively participating in drug screening, duty work, access to BBV testing and immunisation service provision, community needle exchange services and the ongoing delivery of appropriate, tailored alcohol and drug harm reduction interventions. To Succeed in This Role, Youll Need: Knowledge of harm reduction approaches in relation to substance misuse (where relevant to post) Understanding of and ability to implement interventions, including brief interventions MI, PSIs, CBT and ITEP Carrying out assessment and recovery planning and risk management plans Full job description and person specification What We Offer We value the people who make a difference every day. Alongside meaningful work, youll enjoy a comprehensive benefits package: 27 days annual leave, rising to 32 after 1 year (plus bank holidays) Pension scheme with 4.5% employer contribution, matched up to 6.5% Life assurance (3 annual salary) Enhanced sick pay and family-friendly pay Birthday leave and the option to buy up to 5 extra days annual leave Professional fee reimbursement for relevant qualifications 24/7 online GP access and Employee Assistance Programme Recognition and long service awards via our Way to Go and Aspirations portals £500 Recommend a Friend bonus Cycle to Work scheme and Credit Union membership Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good Free will writing service and wellbeing initiatives throughout the year Inclusion and accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please contact our recruitment team. TPBN1_UKTJ

SENIOR RECRUITMENT MANAGER – TRADES AND LABOUR Superb opportunity to join a fantastic company that will offer you excellent career development including leading their own team of contracts managers, resourcers etc. NEWCASTLE/DURHAM– The role can be what you make it covering a large region HIGHLY COMPETITIVE SALARY PLUS PACKAGE DEPENDING ON EXPERIENCE Basic Circa £50/60K plus generous commission package Our client is one of the UK’s largest labour supply agency/training provider now operating across the UK. They are now looking to recruit an experienced Senior Recruitment Manager to join their team working alongside some of the largest civil engineering projects throughout the UK. Client relationships are massively important and are embraced across all regions, this has led to our client working with more clients nationwide than any other construction recruitment agency. This is a well-established office and you will have the chance to join a fast paced and dynamic environment. You will have the opportunity to work alongside experienced and dedicated resourcers, so you will have all the support needed to get your desk up and running in no-time. The Senior Recruitment Manager will have the ability to match the requirements of their clients and candidates, whilst ensuring exceptional quality, tailored recruitment solutions and delivering individual revenue targets. The role of Senior Recruitment Manager involves the following tasks. Role & Responsibilities: • A background in Construction is essential, you must have worked in a similar role before within this industry., • A self-starter attitude is essential for this position, you must be able to use your own initiative and be resourceful., • Client entertainment is a big part of their company culture, you should be flexible and willing to attend any events / meetings., • You must have a can-do and positive attitude, a person with an outgoing personality will do really well within this role., • Must be confident and have a very strong telephone manner, you should be comfortable speaking on the phone to people of all levels., • Your personal skills must be very strong and have the confidence to build a rapport with unfamiliar people very quickly., • You must have a full driving license., • As you will be working with large amounts of sensitive data you must be aware of current GDPR and information sensitivity laws. As well as all of this, you must have strong IT skills and be a well presented and enthusiastic individual. This position does come with a car plus a very strong package. If you are a hungry, money motivated individual that wants to develop your career and join a very successful team of recruiters, then please submit your CV to Anna Maguire. Whilst we will endeavour to contact you following your response, occasionally due to the high volume of applications this cannot always be possible and we are only able to contact shortlisted candidates. We will keep your details on file and may contact you with future opportunities

Are you ready to bridge the gap between technology and finance? We are looking for sharp, empathetic, and tech-savvy individuals to join our permanent . At Concentrix, we represent , the innovator behind . This isn't just a support role; it’s a consultancy position where you empower small business owners, accountants, and entrepreneurs to master their financial ecosystems. As a Fintech Support Specialist, you will guide customers through our cloud-based suite of products via telephone and digital channels. You will: * Act as a "Trusted Advisor," translating complex financial software features into simple, actionable solutions. * Help users manage their accounts, payroll, and taxes with precision. * Use your commercial awareness to suggest tools and upgrades that help our clients’ businesses thrive. We are looking for candidates who bring a to the table: * You don’t just follow a script. You enjoy digging into "the why" behind a technical glitch or a financial discrepancy. * You are comfortable discussing budgets and business workflows. You understand that behind every query is a person’s livelihood. * You have a natural affinity for cloud-based software and can navigate multiple platforms simultaneously with ease. * Whether on the phone or via digital chat, you are professional, calm, and clear. * You understand the importance of data security and protecting sensitive financial information. * (£26,520 per annum) with . * Performance-based incentives to reward your expertise. * 40 hours per week, Monday – Friday (8 am – 7 pm). * After an initial 3-month training/nesting period on-site, you’ll have the option to work hybrid (attending the office 2 days per week). * Grow your skills through —the perfect springboard for a career in Fintech. * Stunning city-centre office located right behind Central Station. * Earn up to for every friend you bring on board! * Huge savings on PureGym, restaurants, holidays, and mobile plans. * Access to dental and healthcare cover. If you have a background in retail, hospitality, or any customer-facing role and are ready to transition into the fast-paced world of , click the link to apply! A member of our recruitment team will be in touch soon. Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Job Types: Full-time, Permanent Pay: £26,520.00 per year Benefits: * Company pension * Employee discount * Employee mentoring programme * Employee stock purchase plan * Health & wellbeing programme * Referral programme Work Location: In person

About the Company AE Partners are working with an electrical engineering company, specialising in low voltage (LV) switchgear, bespoke to clients’ needs. Due to continued growth, they are looking for a proactive Operational & Client Support Coordinator, who will ensure the smooth running of deliveries and be vital to supporting our estimating team by chasing up quotes and scheduling quotes. In addition to this, providing general admin support to all departments including engineering, estimating and programmes will ensure smooth operation of the business as a whole. About the Role The Operational & Client Support Coordinator role provides organisation and support to various departments in the company. The role involves organising transport as necessary with instruction from the engineering department, maintaining accurate records, building a rapport with clients and potential clients to enhance the client experience and supporting the estimating department. General administrative tasks to be undertaken as necessary across all departments, to offer support in a growing business. Primary Responsibilities • Arrange outgoing deliveries, liaising with drivers and couriers to meet deadlines., • Working with engineers to ensure client needs are met during the delivery process, • Ensure all documentation is completed at appropriate times and kept in order, including PODs for all outgoing deliveries, • Conduct outbound calls to potential and existing customers, following active leads for outstanding quotes • Supporting the work winning function, collaborating with internal stakeholders including engineering, test, commercial and business development, • Updating records on quote status to reflect the most relevant information, including the completion of customer account plans • Maintain regular contact with customers, providing updates, responding to queries, and ensuring a positive customer experience, • Assisting with entering enquiries (new/revisions & variations) onto the system that have been requested from clients for a job that they are either tendering or have won. Enquires include specific information from the client that enables estimators to prepare quotations., • Scheduling support for programmes and site teams as necessary, • Calling clients to request more information or discuss return dates, • General administrative tasks which will vary and develop over time in line with the needs of the business Key Requirements • Excellent communication and interpersonal skills, with confidence speaking to customers and suppliers by telephone., • Ability to proactively chase leads and follow up opportunities in a structured and professional manner., • Strong organisational skills with attention to detail., • Comfortable working independently as well as part of a team., • Competent IT skills, including Microsoft Office (Excel, Word, Outlook). What We Offer • Competitive salary dependent on experience, • 25 days annual leave + Bank Holidays, • Company pension scheme, • Opportunities for training and development, including educational pathways, • A supportive, collaborative working environment within a growing business

Are you ready to take your career to the next level in the engineering industry? Our client is looking for a dedicated and enthusiastic Sales Administrator to join their dynamic team in Team Valley! Sales Administrator - Immediate Start Team Valley, Gateshead ⏰ Monday to Thursday: 8:30 AM - 5:00 PM - Friday: 8:30 AM - 4:00 PM with a 30-minute unpaid lunch break. £14.29ph paid weekly through OA ASAP Start | Office-based (39 hours per week) ️ Temporary with potential for permanent placement after 3-6 months. What You'll Do: As a Sales Administrator, your responsibilities will be diverse and engaging, including: Managing Incoming Enquiries: Handle emails and telephone calls from our valued commercial customers with professionalism and care. Job Logging and Creation: Use Simpro (similar systems to Job Logic or Big Concept) to log and create jobs. Experience with the named tools is a bonus, but not essential! Appointment Coordination: Schedule jobs and arrange appointments with talented field engineers efficiently. General Administrative Tasks: Utilize Excel and other tools to support the team and keep operations running smoothly. Team Player: Bring a "can-do" attitude and flexibility to chip in with various tasks as needed within our small but mighty team. Ordering Supplies: Help keep the team well-equipped by ordering uniforms and supplies when required.Who We're Looking For: Previous experience within a similar Sales Administration or Service Co-ordinator role is preferred but not essential. Proactive and Positive: You approach challenges with enthusiasm and a solution-oriented mindset. Organized and Detail-Oriented: You thrive in a busy environment and can manage multiple tasks effectively. Team Player: You appreciate collaboration and enjoy working with others to achieve common goals. Good Communicator: You express yourself clearly, whether in written correspondence or on the phone.What We Offer At OA, we believe in rewarding our team members! Enjoy a range of fantastic perks, including: Discount Vouchers: Exclusive savings on a variety of high street brands. Eye Care Vouchers: Supporting your vision and well-being. Pension Scheme Option: Invest in your future with employer contributions. 28 Days Paid Annual Leave: Accrued weekly for those well-deserved breaks. Ready to Apply? If you're excited about this opportunity and believe you'd be a great fit, we'd love to hear from you! Apply now and take the first step towards a rewarding career as a Sales Administrator with our client. Start date is ASAP, following the interview process and dependent on your notice period. Don't miss out - apply today! If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Office Administrator | NE10, Gateshead | Permanent | Free On‑Site Parking | Excellent Transport Links Office Angels is delighted to be recruiting an Office Administrator to join our client's friendly and busy office based in Pelaw, Gateshead (NE10). This is a fantastic opportunity to join a well‑established business with over 40 years of success, offering long‑term stability, a supportive team culture, and genuine work‑life balance. The Team & Culture You'll be joining a warm, down‑to‑earth team where collaboration and teamwork are at the heart of everything they do. Colleagues support one another to keep the office running smoothly while delivering excellent customer service. Regular check‑ins, a friendly atmosphere, and a hands‑on approach make this a great place to work. The office is conveniently located close to Metro and bus links, with free on‑site parking also available. Role Details Job Title: Office Administrator Contract Type: Permanent Start Date: ASAP (depending on notice period) Location: Office‑based, NE10, Gateshead Salary: £25,134.20 - £27,378.20 ⏰ Working Hours & Flexibility This lovely company is happy to consider part‑time or full‑time hours, depending on what suits you best: Part‑time: 3 or 4 days per week Full‑time options: 35 hours per week with a 1‑hour lunch break, or 37.5 hours per week with a 30‑minute lunch break (extra 30 minutes paid at time and a quarter) Standard working hours: Monday to Thursday: 8:00am - 5:00pm Friday: 8:00am - 4:00pm (early finish )Saturday working: 1 Saturday morning in every 5 (8:00am - 11:00am). Paid at time and a half Benefits Package Pension contribution 22 days holiday, increasing with service Free on‑site parking Private medical insurance Opportunity for paid overtime during busy periods Key Responsibilities Providing day‑to‑day administrative support to ensure smooth office operations Processing high‑volume sales orders using a bespoke system (full training provided) Delivering excellent customer service via email and telephone Managing schedules, tasks, and communications using Microsoft Outlook and Office Working closely with management, production, and dispatch teams Communicating order quantities and timelines to support production planning Handling general office duties, including card transactions and payment records ✅ About You Previous experience in a similar administrative role Strong organisational and communication skills Confident using Microsoft Office Reliable, proactive, and comfortable working in a busy office environment Training & Progression Full training will be provided on systems and products. You'll begin with simpler orders and gradually progress to more complex tasks as your confidence grows, with ongoing support from the team. How to Apply If you're looking for a stable, long‑term role with excellent benefits, flexibility, and a genuinely supportive team, we'd love to hear from you. Please apply with your updated CV. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

My client is seeking a highly organised and proactive Project Administrator to support contract delivery, documentation management, workforce coordination, and client communication. This role is ideal for a detail-driven professional who is confident liaising with multiple stakeholders and experienced in managing contract-related workflows. As a Projects Administrator, you will coordinate all contract-related activities, support operational teams while ensuring compliance with service level agreements (SLAs) and internal procedures. This is a varied role combining administration, stakeholder communication, quality control, and operational support. Salary: £28,000 - £33,000 Location: Gateshead Working Pattern: Monday to Friday, 07:30 until 16:30 (Hybrid working available - to be discussed at interview) What is on offer - • Competitive salary and benefits package * Hybrid working opportunities * 25 days annual leave * Company shutdown period in August (2 weeks - holiday must be taken during this time) * A supportive and collaborative working environment * Opportunities for professional development Key Responsibilities - Planning & Monitoring • Create, maintain, and monitor work schedules and planned preventative maintenance (PPM) using JobLogic * Coordinate job deployment and communicate schedule updates to teams and sites * Track project timelines and ensure timely delivery against critical paths * Identify and manage schedule variations and adjustments * Develop and support contract administration procedures * Organise and order materials and consumables for projects Client Relations & Liaison • Act as the main point of contact for clients on contractual matters * Manage and resolve client queries, concerns, and escalations * Provide guidance on contract procedures and obligations * Attend site meetings and represent the business when required * Prepare contract completion documentation, including service manuals Operations & Workforce Coordination • Ensure appropriate labour resource levels while managing costs * Support site managers with operational and technical queries * Assist with recruitment, inductions, and health & safety compliance * Support performance management processes for operational staff Quality Control & Compliance • Monitor quality through audits, checklists, and photographic evidence * Coordinate snagging, remedial works, and client sign-off * Maintain accurate contract records, including correspondence and reports * Ensure compliance with company procedures and SLAs * Support contract close-out, renewals, and extensions Health & Safety • Prepare and manage H&S documentation, including RAMS * Identify training requirements and coordinate relevant courses Additional Responsibilities • Maintain knowledge of industry guidelines such as TR19, DW172, and HSG258 * Support continuous improvement and wider business objectives * Undertake additional duties as required Essential • Minimum 3 years' experience in contract administration, coordination, or a similar role * Strong organisational skills with the ability to manage a busy workload * Excellent written and verbal communication skills * Confident and professional telephone manner * Ability to build strong working relationships with clients and colleagues * Strong attention to detail with the ability to produce clear reports and documentation Kinetic plc is a Recruitment Consultancy with over 40 years' experience delivering staffing solutions to the engineering, manufacturing and technical industries. Kinetic plc treats all applications confidentially and we review all submissions. Those that do not meet the specification may not be contacted but their CV retained to be considered against future opportunities. IND1

Rewards and Benefits on offer: • You will only be working Monday to Friday, and from the hours of 09:00 – 19:00. Though only 8-hour shifts., • You will also be required to work every other Saturday, from 09:00 – 13:00., • A permanent contract from day one., • Working with a friendly customer base., • Superb team culture – everyone is very friendly, warm, and welcoming., • An excellent training programme for the first 4 weeks., • Option for hybrid working, following successful completion of probation/training period., • Newcastle based offices., • Car Parking facilities onsite., • 25 days holidays + bank holidays increasing to 28 after 5 years, • Cycle to work scheme, • Death in Service X3 annual Salary, • Day off for your birthday!, • Free Flu Jabs around flu season for those that wish to have them, • Metro pass season ticket loan, • EAP – Employee Assistance Programme, • Company Pension Scheme, • A very secure, very well-established employer, with long term career progression. Your New Career Opportunity: MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment. If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails. You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity. The job you will be doing: Managing inbound telephone calls from clients and prospective clients. Offering appropriate quotations to customers using relevant procedures and systems. Relaying this information to the client in a durable and understandable medium. Responding to customer emails. Assisting with technical queries. Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner. First line response to incoming calls Accurately and speedily set up new claims Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits. Professional handling of calls to ascertain liability and move forward in a positive manner. Record all relevant information to reduce potential costs and identify indemnity concerns. Makes outbound calls when appropriate Applies relevant notes to claims so that the next handler is fully aware of salient points of claim. Accurately setting up of new claims with all preliminary tasks completed. Proactively manages third party captures. Communicates with brokers where necessary. About you: Experience within a customer service type background – ideally, we are looking for someone who has worked in an office-based setting and received inbound calls. This could be from any office type environment; the business sector is completely open. An essential requirement is being able to demonstrate good longevity and tenure in your job roles. Confident telephone manner and to be able to present to your customers in a clear and concise manner. Strong spoken and written communication skills. You must be IT iterate and be able to provide a customer service response via emails where required. Key qualities to possess for the role are a positive, friendly and customer orientated attitude High attention to detail Strong time management and organisational skills A pro-active attitude with a self-starter attitude You will be looking for a long-term career move

This is an excellent opportunity to join a highly successful manufacturing company based in South Tyneside. This is an office-based role requiring a self-motivated and resilient individual to take responsibility for a geographical territory in the UK. They have an excellent reputation for wellbeing of their staff including ample opportunities for training and progression Strong influencing and persuasion skills, with good commercial awareness and the ability to cross-sell products based on customer needs Responsibilities: • Potentialise, prioritise and proactively maximise all sales opportunities with an agreed minimum value, dealing with large customer portfolio through B2B activity and key account management, • Win new business from warm leads and grow existing accounts through effective telesales and strong account management, building long-term profitable relationships, • Effective use of questioning and listening techniques to understand the customer’s application requirements, ensuring cross selling and up selling from the product range, • Pro-active development of relationships with key accounts, through regular customer contact, • Prepare and follow up sales quotations to customers, prospects and leads; liaising with Key Account Managers for conversion, • Undertake proactive telephone sales initiatives to grow sales; i.e. via telemarketing, cold calling, lapsed accounts with follow up of new prospects and leads, • Operate effectively within current policies and procedures relating to pricing, order entry, lead times and telephone call monitoring programme, • Develop effective working relationships with team members, internal departments and other companies, • Maintain accurate customer records in CE as well as sales development activities., • Participate in team briefings and ensure regular communication with team leader and other team members to address issues and develop a wider range of skills, • Participate enthusiastically in specific projects and team activities, • Attend training sessions and participate in both our development programme and on-line training portal to develop knowledge, sales techniques and skills The Person we’re looking for: • Experience with a Sales role, ideally within a B2B background, • Excellent Communication skills, • Commercial awareness, • Self-Motivated, • Delivers to agreed commitments and objectives, • Highly Organised and working to targets, • Good interpersonal skills, • Strong work ethic, • Team player The company offers the following: • Bonus, • Up to 5% matched pension contribution, • 4x annual salary life assurance, • 25 days annual leave plus bank holidays, • Employee discounts, • Eyecare Vouchers, • Cycle to work scheme, • UK Sharesave Scheme

Project Support Officer Sector - Design and Installation of Professional Kitchens, Shopfitting, Light Construction and Interior Fitout Job Type: Permanent Location: Office in Newcastle upon Tyne, candidates living in the North East commutable from Sunderland, Durham, Bishop Auckland, Hartlepool, Consett, Hexham, Middlesbrough, Morpeth, Blyth, Ashington, Peterlee Post Code: NE1 8AX Salary: £30,000 to £35,000 Start Date: ASAP Great opportunity! A clear career path into Project Management for individuals that want progress in that direction. You will join an established firm involved in the design and installation of Commercial / Professional Kitchens across the North of England and Scotland. Your role will be to support the Sales and Projects Teams with estimating of both single items and full schemes, general administration / customer support and ensure equipment is available when required for projects on site. Your role as a Project Support Officer you will involve; Answering telephone calls and make outgoing phone calls Handle and co-ordinate service calls Using Exell, prepare purchase orders, client acknowledgements, delivery notes and invoices Liaise with suppliers to ensure goods are available to meet 'on site' dates, on a "just in time basis" Prepare accurate estimates for single items through to full schemes. Ability to read scaled design drawings and prepare specifications for estimates Prepare O&M Manuals Prepare RAMS Accept delivery of goods and supplies Check for damaged or missing items. Store goods appropriately Pick and pack orders for dispatch. Move stock around either by hand, using lifting equipment. Load goods for dispatch Carry out stock counts as and when required. Skills and Attributes: At least 2 years commercial experience in a similar role, supporting projects in the Installation of Commercial Interiors, Shopfitting, Light Construction, Interior Fitout or related sectors Knowledge of CAD software (beneficial, not essential) Able to work well as part of a team. Ability to work accurately and methodically. Good numeracy and IT skills Good communication skills Ability to plan and organise work. Ability to accurately complete paperwork and count stock items An understanding of health and safety requirements Flexible approach to duties and tasks Good understanding of customer deliverables and the impact of failure/cost of poor quality The role will suit individuals currently working as a Sales and Project Support, Sales Administrator, Project Coordinator, Contract Administrator, Warehouse Support and be living within a commutable distance of Newcastle upon Tyne, Sunderland, Durham, Bishop Auckland, Hartlepool, Consett, Hexham, Middlesbrough, Morpeth, Blyth, Ashington, Peterlee or be willing to relocate. Please forward your CV by clicking Apply Now

Rewards and Benefits on offer: • You will only be working Monday to Friday, and from the hours of 09:00 – 19:00. Though only 8-hour shifts., • You will also be required to work every other Saturday, from 09:00 – 13:00., • Working with a friendly customer base., • Superb team culture – everyone is very friendly, warm, and welcoming., • An excellent training programme for the first 4 weeks., • Option for hybrid working, following successful completion of probation/training period., • Newcastle based offices., • Car Parking facilities onsite., • 25 days holidays + bank holidays increasing to 28 after 5 years, • Company Pension Scheme, • A very secure, very well-established employer, with long term career progression. Your New Career Opportunity: MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Representative as soon as possible to join their highly trained team and to work in an unbelievable office environment. If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails. You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity. The job you will be doing: • Managing inbound telephone calls from clients and prospective clients., • Offering appropriate quotations to customers using relevant procedures and systems. Relaying this information to the client in a durable and understandable medium., • Responding to customer emails., • Assisting with technical queries., • Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner., • First line response to incoming calls, • Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits., • Professional handling of calls to ascertain liability and move forward in a positive manner., • Record all relevant information to reduce potential costs and identify indemnity concerns., • Makes outbound calls when appropriate, • Applies relevant notes to claims so that the next handler is fully aware of salient points of claim. About you: • Experience within a customer service type background – ideally, we are looking for someone who has worked in an office-based setting and received inbound calls. This could be from any office type environment; the business sector is completely open., • An essential requirement is being able to demonstrate good longevity and tenure in your job roles., • Confident telephone manner and to be able to present to your customers in a clear and concise manner., • You must be IT iterate and be able to provide a customer service response via emails where required., • Key qualities to possess for the role are a positive, friendly and customer orientated attitude, • Strong time management and organisational skills

Job Title: Financial Controller Location: Newcastle, hybrid working 4 days in the office, 1 day remote e/w Salary: up to £75k + bonus and benefits Duration: 2 year Fixed Term Contract Lead the Financial Close Out of a Major UK Rail Operation An opportunity has arisen for an experienced Financial Controller to lead the financial management and close out of one of the UK's largest train operating businesses as it transitions through the Government's renationalisation programme. This is a high profile role within Group Finance. You will take ownership of financial reporting, statutory accounts, and contract close out activity over a defined two year period. The role requires strong technical accounting expertise, confident stakeholder management, and the ability to lead through a complex transition. Key Responsibilities of the Financial Controller : • Lead the financial planning and execution of the business wind down following cessation of operations • Develop and manage the financial close out plan, including final settlements, cost run off, provisions, and timelines • Identify and manage liabilities, accruals, and contingencies through to final close • Deliver financial scenario modelling relating to contract termination outcomes, • Act as the lead finance contact for Department for Transport financial reporting during the transition period • Prepare and submit all required financial returns, reconciliations, and close out documentation • Support contract close out discussions with government stakeholders • Respond to financial reviews and queries with clear analysis and supporting evidence, • Lead the production of management accounts throughout the transition period • Take ownership of the statutory accounts and all related disclosures • Manage accounting judgements and estimates associated with cessation of operations • Act as the main contact for external auditors and ensure an efficient audit process through to sign off, • Maintain strong financial controls and governance during the transition period • Ensure full compliance with internal policies and regulatory requirements • Deliver robust balance sheet control and final ledger close • Identify and manage financial risks linked to contract termination and operational wind down, • Work closely with government bodies, auditors, and key suppliers • Partner with Group Finance teams across reporting, planning, and finance systems • Collaborate with legal, HR, and operational teams supporting the transition • Provide clear financial insight to senior stakeholders during a complex change programme What we are looking for: • Fully qualified accountant, ACA, ACCA, or CIMA • Strong background in financial reporting and management accounting • Proven experience leading statutory accounts and external audit processes • Experience operating in a regulated environment such as rail, transport, utilities, or the public sector • Strong knowledge of financial controls, provisions, accruals, and contract accounting • Confident engaging with senior stakeholders and external bodies Experience within the transport sector or direct exposure to government financial reporting is advantageous. Experience supporting contract termination, operational wind down, or complex business transitions would also be beneficial. To be considered for this Financial Controller opportunity, you must APPLY NOW, making sure to attach your up-to-date CV. *Only shortlisted candidates will be contacted for an initial telephone interview. If selected from the shortlist, a formal interview process will then begin. TPBN1_UKTJ

Office Administrator | NE10 Gateshead | Free On-Site Parking | Excellent Transport Links Office Angels is excited to be recruiting for an Office Administrator to join our client's busy office based in Gateshead, NE10. The team you will be joining has a warm, supportive, and down-to-earth culture where everyone works together to ensure the smooth running of the business while delivering excellent customer service. This is a friendly environment with regular team catch-ups and a collaborative atmosphere where colleagues support each other. This is a fantastic opportunity to join an established company with over 40 years in business that values its employees and offers long-term stability, with the potential for a permanent role. The office is conveniently located close to metro and bus links, with free on-site parking also available. Start Date: ASAP, depending on notice period Contract Type: Permanent Salary: £25,000 - £27,000 Location: Office-based, NE10, Gateshead Working Pattern: Full-time, 35 hours per week with a 1-hour lunch break, or 37.5 hours per week with a 30-minute lunch break (extra 30 minutes paid at time and a quarter) Working Hours: Monday to Thursday: 8:00am - 5:00pm and Friday: 8:00am - 4:00pm (early finish ) Saturday Working: 1 Saturday morning in every 5 (8:00am - 11:00am) paid at time and a halfBenefits: Pension contribution 22 days holiday, increasing with service Free on-site parking Private medical insurance Opportunity for paid overtime during busy periodsKey Responsibilities: Providing day-to-day administrative support to ensure smooth office operations Processing high-volume sales orders using a bespoke system (full training provided) Delivering excellent customer service via email and telephone Managing schedules, tasks, and communications using Microsoft Outlook and Office Working closely with management, production, and dispatch teams Communicating order quantities and timings to support production planning Handling general office duties including card transactions and payment records Ideal Candidate: Experience in similar administrative role Strong organisational and communication skills Confident using Microsoft Office Reliable, proactive, and comfortable working in a busy office environmentTraining & Progression: Full training will be provided on systems and products. You will start by processing simpler orders and gradually progress to more complex tasks as your confidence grows. How to Apply: If you are looking for a stable, long-term role with excellent benefits and a supportive team, please apply with your updated CV. Please note: Due to high application volumes, if you are not contacted within 3 business days, please assume you have been unsuccessful on this occasion. Unfortunately, we are unable to provide individual feedback. Reasonable adjustments are available at any stage of the recruitment process - please let us know if you require support. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

NMC and HCPC professionals eligible to apply. What is on offer as a Disability Assessor? • Excellent starting salary at £39,500pa, • Monday to Friday 9am to 5pm working hours, • Full time and part time available (3, 4 or 5 days per week available), • Newcastle based when working on-site, • 25 days annual leave + 8 bank holidays + the ability to buy or sell 5 more days + pension, • Hybrid/home working available, • NMC or HCPC fees paid for and CPD revalidation support provided What does the Disability Assessor role involve? The Functional Assessor role will involve you carrying out 3 client assessments per day. A typical day will see you carry out telephone, video or face-to-face assessments to understand how a person's disability or health condition affects their daily life. Youll listen to their experiences, ask questions and use your insights to produce a factual report to help the Department for Work and Pensions (DWP) determine their eligibility for benefits. That's the good news; the DWP make the final decision, you don't. Your role is to gather information and produce the report. This is an exceptional opportunity to work with a well-established, people focussed organisation. You'll receive outstanding training and support to ensure you are the best you can be in your new Disability Assessor role! What we look for; An NMC registered nurse (RGN, RMN or RNLD) or HCPC qualified Physiotherapist, Paramedic or Occupational Therapist with 1 years or more broad post-registration experience Someone whos proactive and keen to learn Excellent oral and written communication skills Competent IT and computer skills Comfortable working with a diverse range of conditions, including mental health Please click apply if you are open to hearing more! Job Types: Full-time, Part-time, Permanent Pay: From £39,500.00 per year Expected hours: 22.5 37.5 per week Benefits: Company pension Private medical insurance Work from home TPBN1_UKTJ

NMC and HCPC professionals eligible to apply. What is on offer as a Disability Assessor? • Excellent starting salary at £39,500pa, • Monday to Friday 9am to 5pm working hours, • Full time and part time available (3, 4 or 5 days per week available), • Newcastle based when working on-site, • 25 days annual leave + 8 bank holidays + the ability to buy or sell 5 more days + pension, • Hybrid/home working available, • NMC or HCPC fees paid for and CPD revalidation support provided What does the Disability Assessor role involve? The Functional Assessor role will involve you carrying out 3 client assessments per day. A typical day will see you carry out telephone, video or face-to-face assessments to understand how a person's disability or health condition affects their daily life. You’ll listen to their experiences, ask questions and use your insights to produce a factual report to help the Department for Work and Pensions (DWP) determine their eligibility for benefits. That's the good news; the DWP make the final decision, you don't. Your role is to gather information and produce the report. This is an exceptional opportunity to work with a well-established, people focussed organisation. You'll receive outstanding training and support to ensure you are the best you can be in your new Disability Assessor role! What we look for; An NMC registered nurse (RGN, RMN or RNLD) or HCPC qualified Physiotherapist, Paramedic or Occupational Therapist with 1 year’s or more broad post-registration experience Someone who’s proactive and keen to learn Excellent oral and written communication skills Competent IT and computer skills Comfortable working with a diverse range of conditions, including mental health Please click “apply” if you are open to hearing more! Job Types: Full-time, Part-time, Permanent Pay: From £39,500.00 per year Expected hours: 22.5 – 37.5 per week Benefits: Company pension Private medical insurance Work from home

Administrative Officer - HMCTS (Gateshead) Fully office based Pay £12.86 per hour Our client, a reputable government organisation, is hiring for an Administrative Officer to join their team in Gateshead. This role is vital in supporting the smooth operation of Courts, Tribunals, and other judicial services, ensuring high standards of customer service and efficient case management. What you'll be doing: * Preparing papers, files, and court documents for hearings and meetings * Managing records on in-house systems and inputting data accurately * Assisting with clerking civil and family courts, tribunals, and hearings * Supporting court users by scheduling, serving documents, and executing warrants * Handling face-to-face, written, and telephone enquiries with professionalism * Contributing to team meetings, problem-solving, and small projects * Processing casework such as court orders, claims, fines, and legal aid documentation * Checking and verifying documents, records, and accounts for accuracy and compliance * Collecting and assembling information for reports, statistical analysis, and court returns * Communicating effectively with judiciary, court staff, external agencies, and the public What you'll bring: * Minimum of 5 GCSEs (A-C) or NVQ Business Administration Level II, or relevant administrative experience * Strong computer skills to handle data entry, document preparation, and reporting * Excellent customer service skills with a professional, helpful approach * Ability to work as part of a team, demonstrating flexibility and initiative * Good organisational skills to manage multiple tasks and deadlines * Clear communication skills, both written and verbal This is an excellent opportunity to contribute to a vital public service, with ongoing professional development and career progression available within the operational delivery profession. If you're organised, proactive, and committed to delivering high-quality service, we'd love to hear from you. Location: Gateshead Hours: Full-time Apply now to join a dedicated team supporting justice and public service excellence! Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group

EDSB Compliance Solutions are national providers of Fire & Security, Electrical, Mechanical and Building Services. From Design and Specification through to Installation and Maintenance, our focus is to deliver compliance, alongside an unbeatable level of service. We work nationally across the UK and we pride ourselves on being a flexible, client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times. As a Service Engineer you will carry out the routine maintenance of Fire Alarms, Intruder Alarms, CCTV, Access Control, Portable Extinguishers, Disabled refuge and call/toilet systems, smoke vents, dampers Emergency Lighting, in accordance with the current Standards and Codes of Practice. This role will include but not limited to the items below: -Provide first line support for fault finding and rectification -Complete small works installations -Commission and handover of systems in line with the specification and drawings, including client demonstrations -Completion of the relevant e-documentation (via tablet) or paperwork in line with SSAIB requirements -Check the Engineer Planner when it is sent out to ensure all upcoming work is prepared for -Raise any concerns as soon as possible so they can be dealt with prior to the job taking place -Carry out daily checks as a minimum to ensure correct kit is in place for the job -Servicing and maintaining various systems, to include small works installations and fault finding -Demonstrate systems for clients, and explain details such as the causes and consequences of false alarms -Carry out corrective and preventative maintenance of multi disciplined systems to include emergency lighting and portable extinguishers -Commission/ Handover of systems -Be part of an On Call Rota for OOH callouts and telephone support -Carry out small works installations of multi disciplined systems to a high standard of workmanship -Installation/commission of portable extinguishers -Understanding the clients needs and fulfil all jobs required -Ensure the health, safety and welfare of themselves and their team in accordance with Company policy. To actively support at all times, company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information Required Skills: - Proven background and experience of Electrical and Mechanical installations within the Fire and Security sector, including Fire Extinguishers. - Network/IP based product experience is beneficial. - Good communication skills are required as the majority of the role will involve being in a customer facing environment. - The ability to work alone and effectively organise your time as well as being a good team player. - A good understanding of the Standards which relate to our Industry and the systems we install. - A good understanding of Health and Safety is essential. - Have a flexible attitude to working hours. - A full driving licence and a willingness to travel to locations across the country. - Excellent timekeeping and time management skills. - Willingness to go the extra mile. - Self motivated and a team player, demonstrating professionalism, positivity and proactiveness. Working hours are 08:30 to 17:00 with a 30 minute lunch break. Salary will be discussed at interview stage. TPBN1_UKTJ

Immediate start date • Monday – Thursday working hours!, • A permanent opportunity from day one, • Christmas shut down, • Friendly and supportive working environment, • Free on-site parking, • Company bonus, • Staff Vouchers The Company you will be working for; MTrec Commercial are proudly representing our prestigious client on their search to appoint an experienced Accounts Assistant to join their team on a full time and permanent basis. If you feel you have the required skills and experience, then please apply for an immediate response! The Role you will be doing; Payroll Duties; • Checking timesheets, • Averages for shift workers, • Submitting hours worked on to sage payroll, • Submitting FPS to HMRC, • BACS payments, • Wages Journals, • Issuing P45s for leavers HR Duties; • Issuing absence forms to employees when an absence occurs, • Updating infinity system with absence/disciplinary records, • Recording staff holidays on to infinite, • Enrolment of new staff members, • Updating infinity for different shift patterns, • Checking holiday entitlement, • Keeping track of sick pay for employees on long term sick, • Obtaining absence records/disciplinary records for managers, • Issuing clock in cards for new employees Invoicing Duties; Sales invoicing Tooling invoicing Ahoc invoicing Obtaining sales report from synchro to import to sage 50 Raising credits Debtor reconciliation Recharging invoicing - ie employees to pay if they exceed the clothing allowance Supplier Invoicing Duties; Check supplier invoices against Pos raised Reject incorrect invoices checking nominal codes are correct Process invoices to sage 50 Creditor reconciliation Month End Tasks; Fixed asset journal Material Surcharge invoice Tooling invoices Credit card reconciliation Petty cash Bank reconciliation Absence report from infinity Eurocarton invoice Dross invoice Payment run Issuing Statements Credit control Adhoc Duties; Basic admin Filing/archiving Answering telephone calls Reception duties Plastics bank reconciliation Ordering vouchers - issue to employees when needed and keep record of this Queries Checking vat on car lease invoices Exchange rate convert foreign invoices to GBP Assisting purchase admin with her queries other adhoc jobs as and when asked for by management Issuing cheques for attachment of earnings Covering purchase admin role when on holiday – Duties include; Raising Pos Obtaining quotations from suppliers Ordering stock Liaising with suppliers for delivery dates Updating tv screen welcome message for visitors Subcon Tool-o-mat Lescost sending parcels arranging parcel collection Systems Used Microsoft packages Sage 50 Sage Payroll Infinity Synchro ERP About You; Previous Accounts experience is essential Experience using MS Packages and Sage is essential Must be able to work Monday – Thursday 7am – 5:15pm Outgoing and confident Reliable Organised

A leading UK fitted furniture company is seeking sales professionals to join its team The Role Attend company-booked, in-home appointments (no cold calling) Carry out site surveys and customer consultations Design and sell bespoke fitted furniture solutions Use CAD-based software to create room designs Deliver excellent customer service Full training is provided; previous sales or customer-facing experience is beneficial. What’s on Offer High volume of inbound, company-booked appointments Excellent earning potential (£50,000–£100,000 OTE) Weekly paid commission Flexible full-time working Full sample kit provided Requirements Strong communication skills and a positive attitude Valid UK driving licence and own reliable vehicle (business insured) Own telephone and laptop Flexibility to work evenings and weekends Comfortable working self-employed, commission-only Work Location: In person

PIP Disability Disability Assessor (PIP) – Nurse / Occupational Therapist / Physiotherapist / Paramedic Location: Gateshead- hybrid working Salary: £39,000 – £40,500 + bonus (OTE up to £46,575) Hours: Monday to Friday, 9am to 5pm No evenings, weekends or bank holidays This is a hybrid clinical role for registered healthcare professionals looking to move away from hands-on care while still using their clinical knowledge. You will carry out PIP assessments to understand how health conditions affect day-to-day living and produce clear, evidence-based reports. What you will do Conduct face-to-face and telephone assessments Review medical evidence and clinical information Produce detailed, accurate reports Work within clear clinical guidelines and quality standards Full training is provided. No previous assessor experience is required. What’s on offer £39,000 starting salary with progression and bonus potential OTE up to £46,575 Hybrid working Structured hours with no evenings or weekends 25 days annual leave plus bank holidays and your birthday off Professional registration fees reimbursed Ongoing training and clinical support Career progression and development opportunities Referral bonus available Requirements Registered Nurse, Occupational Therapist, Physiotherapist or Paramedic Active NMC or HCPC registration with no restrictions Minimum 1 year UK clinical experience Good communication and report writing skills Confident using IT systems Right to work in the UK No sponsorship available This role suits clinicians who prefer structured work, report writing, and a more predictable working pattern. Apply Send your CV to (url removed) or call Hannah on (phone number removed) #ME

Temporary Administrator - Immediate Start Dunston, Gateshead | ️ Free Parking ⏰ 8:30am - 5:00pm (1 hour lunch) £26,000 - £28,000 DOE ASAP Start | Office-based (37.5 hours per week) We're currently recruiting for a Temporary Administrator to join a busy and fast-paced team based in Dunston. This is a fantastic opportunity for someone with strong administrative experience, particularly in Excel, who is available to start immediately. ✨ The Role You'll be supporting the team with a range of administrative and coordination duties, with a strong focus on Excel-based processes. Key responsibilities include: answering incoming landline telephone calls, handling and coordinating service calls, using Excel to support invoicing processes and update trackers, preparing purchase orders, client acknowledgements, delivery notes and invoices, creating accurate estimates using an Excel-based system, receiving deliveries of goods and supplies, and carrying out stock counts when required. ✅ What We're Looking For Strong administrative experience Confident telephone manner Excellent Excel skills (essential) Ability to work in a busy, hands-on environment What Office Angels Offers You When you work with Office Angels, you'll benefit from: ️ 28 days paid annual leave (accrued weekly) ️ Exclusive discount vouchers for high-street brands Eye care vouchers Pension scheme options Immediate start available - apply today! Please note: Due to high application volumes, if you are not contacted within 3 business days, please assume you have been unsuccessful on this occasion. Unfortunately, we are unable to provide individual feedback. Reasonable adjustments are available at any stage of the recruitment process - just let us know and we'll be happy to help. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Complaints Handler - Financial Services (Remote) Salary: From £30,000 per annum Location: Remote (must be UK-based) Contract: Permanent, Full-Time Shifts: Mon-Sat, 8am - 8pm, 40 hours per week Start Dates: Various throughout 2026 Must have minimum 12 months complaints experience in a financial services environment. About the Role We are seeking highly motivated and customer-focused individuals to join our team as Complaints Handlers within a regulated financial services environment. This is a fully remote opportunity offering stability, structured training, and long-term career development. You will be responsible for managing and resolving customer complaints, including moderately complex and regulated cases, ensuring fair outcomes and excellent service delivery at every stage. Training & Development 2 weeks initial training 2 weeks Grad Bay supported environment Ongoing development through structured training and coachingKey Responsibilities Handle and resolve customer complaints in line with regulatory requirements and internal policies Investigate complex cases, ensuring fair and timely outcomes within SLA deadlines Communicate clearly with customers via phone, email, and written correspondence Prepare reports, letters, and case documentation to a high standard Manage multiple cases effectively, prioritising workload and deadlines Identify potential customer retention or improvement opportunities Maintain accurate records and produce data-driven reports Adhere to compliance frameworks, risk controls, and internal procedures at all timesEssential Experience Minimum 12 months' complaint handling experience in a UK financial services regulated environment Strong verbal and written communication skills Excellent telephone manner with the ability to build rapport and trust Proven ability to manage workloads and meet deadlines Skilled in objection handling while maintaining professionalismBackground Checks All offers are subject to satisfactory completion of: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions Checks Any additional role-related screeningWhy Join Us? Fully remote working Structured onboarding and support Competitive salary Opportunity to grow within a regulated financial services environment Dynamic and fast-paced role with real impact Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database

Rewards and Benefits on offer; • Permanent opportunity from day 1, • Monday – Friday working hours offering a healthy work/life balance, • Easily accessible offices, • Immediate start, • Competitive salary dependent on experience, • 25 days annual leave + Bank Holidays, • Company pension scheme, • Opportunities for training and development, including educational pathways, • A supportive, collaborative working environment within a growing business The Company you will be working with; MTrec Commercial are proudly representing our prestigious client on their search to appoint an experienced Operational & Client Coordinator to join their team on a full time and permanent basis. If you experience within logistics, transportation or a similar role within a manufacturing-based company then this is the role for you! Please apply for an immediate response. The Role you will be doing; • Arrange outgoing deliveries, liaising with drivers and couriers to meet deadlines., • Working with engineers to ensure client needs are met during the delivery process, • Ensure all documentation is completed at appropriate times and kept in order, including PODs for all outgoing deliveries., • Conduct outbound calls to potential and existing customers, following active leads for outstanding quotes, • Supporting the work winning function, collaborating with internal stakeholders including engineering, test, commercial and business development, • Updating records on quote status to reflect the most relevant information, including the completion of customer account plans, • Maintain regular contact with customers, providing updates, responding to queries, and ensuring a positive customer experience, • Assisting with entering enquiries (new/revisions & variations) onto the system that have been requested from clients for a job that they are either tendering or have won. Enquires include specific information from the client that enables estimators to prepare quotations., • Scheduling support for programmes and site teams as necessary, • Calling clients to request more information or discuss return dates, • General administrative tasks which will vary and develop over time in line with the needs of the business, • You will be working Monday – Thursday 8am – 4:30 and Friday 8am – 2pm About You; Excellent communication and interpersonal skills, with confidence speaking to customers and suppliers by telephone. Ability to proactively chase leads and follow up opportunities in a structured and professional manner. Strong organisational skills with attention to detail. Comfortable working independently as well as part of a team. Competent IT skills, including Microsoft Office (Excel, Word, Outlook). Right to work in the UK. Desirable (but not essential) Previous experience in logistics, transport coordination, or a similar role (manufacturing environment preferred) Previous experience in telesales/customer service Basic electrical knowledge or previous experience in the electrical industry Experience using CRM systems

Mulgrew Haulage Ltd are currently recruiting HGV Class 1 drivers. Positions are available now for various shift patterns with excellent working conditions. Mulgrew Haulage Ltd, established in 1973, operates an extensive fleet of new trucks, which include fridge/microwave and curtain side XL rated trailers while delivering unit loads throughout the UK. Servicing mainly the food, drink, and packaging industries. Based at Heysham (Lancashire), we are seeking full-time CLASS 1 trampers. There are also spaces for Casual drivers and Part-time drivers with shifts to suit all. If you are a professional, conscientious and service-driven individual and would like to join our team of HGV DRIVERS and enjoy excellent working conditions and competitive pay rates or simply find out more about the roles required, please contact us via email orby telephone on 01524 956459 , ask for Alex Swan (UK Driver Trainer). Alternatively, you can call Head Office on 02892699600 and ask for Timmy Reid. Applicants must have 2 years of experience in a similar role, LGV, C+E, HGV CLASS 1, CLASS 1, and C+E DRIVERS Benefits Excellent pay rates Extensive New Fleet of Scania Trucks. Full Kitchen pack. XL-rated curtains. CPC, TRAINING is provided by the company. HGV Medical cost contribution. 52-week average holiday pay. Overtime paid after 10/11/12hrs shift dependent. Monthly Driver recognition. TPBN1_UKTJ