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Made to Measure Shop Manager Harris and Zei Location: 10-12 Ratcliffe Cross Street Position: Made to Measure Shop Manager Employment Type: Full-time About Us: Harris and Zei is a luxury tailoring brand specialising in made-to-measure suits and garments. We pride ourselves on offering high-quality, custom-tailored clothing with exceptional customer service. Our attention to detail and commitment to craftsmanship have made us a leader in the tailoring industry. We are currently seeking an experienced and passionate Shop Manager for our Made-to-Measure department, to lead our team and ensure the delivery of outstanding customer experiences. Key Responsibilities: Customer Experience: - Ensure the highest levels of customer satisfaction by delivering a personalised and professional made-to-measure service. - Provide expert advice on fabric selections, garment styles, and tailoring options to meet the customer’s specific needs. - Actively engage with clients to understand their requirements and guide them through the entire fitting and tailoring process. Sales and Business Development: - Drive sales through strong client relationships and ensuring an exceptional in-store experience. - Achieve and exceed sales targets by identifying and capitalizing on new business opportunities. - Develop and maintain a loyal client base by providing high-quality service and building long-term customer relationships. Operations Management: - Oversee the day-to-day operations of the store, ensuring smooth functioning and efficiency. - Coordinate fittings and alterations with in-house or external tailors to ensure timely delivery of garments. - Monitor inventory levels and liaise with suppliers to ensure adequate stock of fabrics and accessories. - Ensure that all customer orders are processed accurately and delivered within agreed timelines. Team Leadership: - Lead, mentor, and motivate the sales team to achieve individual and store-wide performance goals. - Conduct regular training for staff to ensure product knowledge and customer service excellence. - Set and monitor performance metrics for the team, providing feedback and support as needed. Visual Merchandising: - Maintain the store’s visual appeal by ensuring that displays and merchandising are in line with brand standards. - Coordinate special promotions or events to drive foot traffic and increase sales. Financial Management: - Prepare regular sales reports, track key performance indicators (KPIs), and manage the store’s budget. - Implement cost control measures and ensure profitability by managing resources efficiently. Skills & Qualifications: Experience: Minimum of 3-5 years in retail management, preferably in luxury fashion, tailoring, or made-to-measure services. Leadership: Proven ability to lead, manage, and motivate a team to achieve sales targets and deliver excellent customer service. -Customer Service: Strong interpersonal and communication skills with the ability to provide a high-end, tailored customer experience. Tailoring Knowledge: Comprehensive understanding of made-to-measure services, fabrics, garment construction, and alterations. Sales: Results-driven with a track record of meeting and exceeding sales targets in a luxury retail environment. Organizational Skills: Ability to manage multiple tasks and ensure smooth store operations, from inventory management to customer fittings. Problem-Solving:Capable of handling customer inquiries, issues, or complaints professionally and efficiently. What We Offer: - Competitive salary with performance-based bonuses. - Opportunity to work with a luxury brand and high-end clientele. - Ongoing training and professional development opportunities. - Employee discounts on made-to-measure garments and accessories. How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience.
Job description Proactive Facilties Management is a dynamic and innovative company, committed to delivering exceptional service across all our operations. We are looking for a motivated and experienced Sales and Admin Executive to join our team and drive our sales and administrative functions to new heights. You will be part of a growing and diverse team, having many opportunities for career progression. Our staff are at the heart of what we do, we work hard to create an inclusive, mutually rewarding, and enjoyable working environment that operates fairly, safely, and respectfully. The core function of your role will be to provide support for the following: Role Overview: As a Sales and Admin, your primary role will be to support and lead our sales and administrative teams to ensure seamless operations. You will work closely with various departments, including marketing, operations, and accounts, to streamline processes and enhance overall business performance. This role is integral to maintaining our high standards of customer service and operational efficiency. Key Responsibilities: Sales Leadership: Lead, manage, and inspire the sales team to achieve and exceed sales targets. Develop and execute effective sales strategies to drive revenue growth. Monitor team performance and provide coaching and mentoring to ensure continuous improvement. Client Relationship Management: Build and maintain strong, long-term relationships with key clients. Ensure high levels of customer satisfaction through proactive communication and problem-solving. Identify opportunities for upselling and cross-selling to maximize revenue. Administrative Oversight: Oversee all administrative functions, ensuring they are efficient and support business objectives. Manage office operations, including scheduling, resource allocation, and team logistics. Ensure compliance with company policies and procedures across all administrative activities. Process Improvement: Continuously assess and improve sales and administrative processes to enhance efficiency. Implement best practices to drive operational excellence and streamline workflows. Reporting and Analysis: Prepare regular reports on sales performance, administrative efficiency, and other key metrics. Analyse data to identify trends, opportunities, and areas for improvement. Provide insights and recommendations to senior management based on analysis. Team Development: Recruit, train, and develop high-performing teams in both sales and administration. Foster a positive work environment that encourages teamwork, innovation, and professional growth. Manage team logistics using GPS software and ensure effective communication and coordination. Collaboration: Work closely with marketing, finance, and operations departments to align strategies and ensure cohesive execution. Coordinate with various stakeholders to manage bookings, quotations, and customer communications through our CRM system. Respond to customer inquiries, manage complaints, and handle essential administrative functions, including user maintenance, reports, and dashboards. Job role is not limited to the above* - - REQUIREMENTS - - Experience of working in the cleaning industry will be highly advantageous. You will need good secretarial skills, sales, admin, diary management experience, basic IT skills, excellent written and communication skills, an ability to work closely with other departments and to be able to work under pressure at times. Some basic finance or bookkeeping experience could also potentially be an advantage. Ability to communicate effectively with customers, clients, and staff Excellent written and verbal communication skills Ability to work well under pressure Ability to achieve performance criteria Positive and flexible approach to learning in role Self-motivated Sense of own initiative Ability to work effectively as part of a team Previous experience in the cleaning industry will be highly advantageous. Training and career progression will be provided, where required
Job Opening: Karaoke Box: Bar-Supervisor Location: 12 Smithfield Street, EC1A 9LA This role is available starting with the 5th of October. Please bear in mind we will be fully opened on the 5th of October, but we will hold interviews over the phone and trial shifts at our other branches. About Us: We are a Karaoke & Cocktail Bar, the premier karaoke destination in town! With a vibrant atmosphere a tasty cocktail menu, a state-of-the-art sound systems, and an extensive song library, we provide an unforgettable experience for our patrons. We are looking for an enthusiastic and organized individual to join our team as a Karaoke Bar Supervisor. Responsibilities: - Oversee daily operations of the karaoke bar, ensuring a smooth and enjoyable experience for guests. - Manage staff schedules, training, and performance evaluations. - Coordinate and host karaoke events, encouraging participation and maintaining a lively atmosphere. - Handle customer inquiries, feedback, and complaints with professionalism and courtesy. - Maintain inventory and order supplies as needed. - Ensure compliance with health and safety regulations. - Collaborate with management to develop promotional strategies and special events. Qualifications: - Previous experience in hospitality or entertainment management preferred. - Excellent leadership and interpersonal skills. - Strong organizational and multitasking abilities. - Passion for music and a knack for creating fun, engaging environments. - Be positive and have an approachable manner - Ability to work flexible hours, including nights and weekends. - Proficient in basic computer applications and POS systems. What We Offer: - Competitive salary and performance service charge - A dynamic and supportive work environment. - Opportunities for career growth and development. - Discounts on food, drinks, and private karaoke rooms. - Company pension - Christmas parties - A chance to be part of a fun and lively team dedicated to making every night memorable! How to Apply: Send your resume and a cover letter explaining why you would be a great fit for our Karaoke Bar Supervisor role, or message us in the chat. We can’t wait to hear from you! Join us at Karaoke Box Smithfield and help us make every night sing! Experience is required but full training will be provided! 18+ and a advanced English is a must! Please bear in mind we do evening shifts between 6PM-3AM.
We are looking for a special someone who is passionate about supporting people affected by dementia and making a difference to them. The memory café and meeting centre coordinator will have responsibility for developing, establishing and facilitating 3 additional memory cafes and 2 additional meeting centres in Herefordshire. Memory Cafés are a comfortable, social gathering that allow people experiencing memory loss and a loved one to connect, socialize, and build new support networks. They also provide an opportunity for people to enjoy activities, access information, advice and support. Beverages, cake, biscuits and fruit are provided at each café. A Meeting Centre is a local resource, operating out of ordinary community buildings, that offers on-going warm and friendly support to people with mild to moderate dementia and their families. At the heart of the Meeting Centre is a social club where people meet to have fun, talk to others and get help that focuses on what they need. Meeting Centres are based on sound research evidence of what helps people to cope well in adjusting to living with the symptoms and changes that dementia brings. The Co-ordinator will be responsible for ensuring the running and management of each monthly café and weekly meeting centre with the support of our existing team. The Co-ordinator also will be responsible for making each café and meeting centre as sustainable as possible following an existing model and ensuring community investment in them. The cafés and meeting centres deliver an element of maintenance cognitive stimulation therapy as part of its activities; so, a knowledge of MCST or a willingness to undertake training will be essential. Meeting Centre coordinator training will also be provided by the Association of Dementia Studies at the University of Worcester, as will mentoring by our existing Meeting Centre coordinators. This is a three-year project and as such you will need to be able manage your time effectively and efficiently. The project will be evaluated by the University of Worcester, Association of Dementia Studies so data collection and monitoring will play a part in this role. You will be office based, but the majority of the time it is expected that you will be working in the community, so access to your own transport is essential.
Customer Service Administrator The main responsibilities of a Customer Service Administrator include managing and coordinating customer service-related work. Here are some common duties: In terms of customer service management Oversee the daily operations of the customer service team to ensure that customers' inquiries, complaints and problems are dealt with promptly and efficiently. Develop and optimize customer service processes and standards to improve service quality and customer satisfaction. Analyse customer service data such as customer feedback, complaint rates, resolution times etc. to identify problem areas and formulate improvement measures. In terms of team management Recruit, train and evaluate customer service staff to improve the overall quality and service level of the team. Allocate work tasks and reasonably arrange the workload of customer service personnel to ensure the continuity of service. Motivate team members, create a positive working atmosphere, and improve employees' work enthusiasm and loyalty.
Job Title: General Assistant – Hospitality Education Sector Location: London Duration: Temporary About the Opportunity: Are you passionate about hospitality and eager to make a difference in an educational setting? Our client, is currently seeking a dedicated General Assistant to join their team.This role is perfect for someone who thrives in a dynamic environment and is excited to contribute to the smooth running of a hospitality-focused institution. Please note, an advanced DBS check is required for this role due to its responsibilities within an educational context. Key Responsibilities: -Support Operations: Assist with the day-to-day operations of the hospitality program, covering both front-of-house and back-of-house tasks. -Customer Service: Deliver exceptional customer service to students, staff, and visitors, ensuring a welcoming and positive experience. -Event Assistance: Aid in the setup and coordination of events, workshops, and practical training sessions related to hospitality. -Administrative Duties: Provide support with administrative tasks including record-keeping, handling inquiries, and assisting program coordinators. -Cleaning and Maintenance: Maintain cleanliness and organization within hospitality facilities, including classrooms, kitchens, and dining areas. -Inventory Management: Help manage inventory, including ordering supplies and tracking stock levels. Requirements: -Advanced DBS Check: A current advanced DBS (Disclosure and Barring Service) check is required due to the role’s educational setting. -Previous experience in hospitality or customer service is preferred but not essential. -Excellent communication skills and a professional, friendly attitude. -Ability to work both independently and as part of a team. -Basic knowledge of hospitality operations and customer service. -Flexibility to handle various tasks and responsibilities. Preferred Qualifications: -Level 2 Food Safety: A Level 2 Food Safety qualification is preferred. -Level 2 Health and Safety: A Level 2 Health and Safety qualification is preferred. What’s on Offer: -A vibrant and supportive work environment within the hospitality education sector. -Competitive hourly rate based on experience. -A valuable opportunity to contribute to a team dedicated to enhancing students’ educational experiences.
JD: discusses customer requirements and advises them on the capabilities and limitations of the goods or services being sold quotes prices, credit details, services and payment arrangements for the customers Oversee the general operations of the academy, including scheduling, facility management, and coordination of events such as competitions, camps, and training sessions. Manage logistics related to training sessions, travel, and accommodation for teams or athletes as needed. Ensure that all aspects of academy operations run smoothly, identifying and resolving any operational challenges. Provide administrative support to coaching staff, ensuring they have the necessary resources, schedules, and tools to focus on athlete development. Manage internal communication within the academy, coordinating between coaching, marketing, HR, and other departments. Maintain accurate records of staff and athlete information, including contracts, performance metrics, and participation in events. Handle inquiries related to admissions, fees, programs, or events, ensuring clear and timely communication. Resolve issues or complaints from parents, athletes, and staff, ensuring a positive experience for all academy members.
Aqua Restaurant Group presents a collection of bespoke restaurants and bars across London, Hong Kong, New York, Miami, and Dubai. Aqua offers talented and passionate culinary and hospitality professionals the exciting opportunity to grow their careers and expand their horizons. We are Luci, London’s first Italian dining bakery, sharing the same heritage as the grand cafes of Milan, that brings the best of Italy from breakfast through dinner. Located on Long Acre in The Yards, we’re just a two minute walk from Covent Garden Station or two minutes from Leicester Square station. Our dynamic kitchen is where creativity meets precision. As our Chef de Partie, you will oversee a delegated section of the kitchen and coordinate junior members of the team to deliver quality service according to the AQUA standards of excellence. What we bring to the table: - Dine with us: Discounts in all Aqua Restaurant Group venues. - Take a break: Celebrate your birthday with a day off and work towards Additional Long Service leave. - Feel supported: Continuous training and appraisals to promote your professional and personal growth. - Financial health: Access, track, and manage your pay with Wagestream. Your day with us: - Team Spirit: Support and help fellow staff by mentoring junior positions and training new members of the team. Your collaborative spirit will boost personnel’s confidence, develop their skills, and thus ensure high standards of service are met. - Culinary Expertise: Prepare and present high-quality dishes within your designated section, ensuring consistency and excellence in every plate. - Cool Under Fire: Maintain a clean and organized workstation, adhering to health and safety regulations at all times - manage inventory for your section, ensuring ingredients are fresh, properly stored, and readily available. Join Us: Dive into a world of culinary creativity and unforgettable dining experiences, where your passion for food and hospitality can truly flourish. *All applicants for this position must be eligible to live and work in the UK. Aqua Restaurant Group is an equal opportunity employer who welcomes individuals from all backgrounds. If you require any reasonable adjustments to make your experience more accessible, then please just let us know. Apply Today and Be Part of AQUA’s Global Culinary Journey!
Aqua Restaurant Group presents a collection of bespoke restaurants and bars across London, Hong Kong, New York, Miami, and Dubai. Aqua offers talented and passionate culinary and hospitality professionals the exciting opportunity to grow their careers and expand their horizons. We are Luci, London’s first Italian dining bakery, sharing the same heritage as the grand cafes of Milan, that brings the best of Italy from breakfast through dinner. Located on Long Acre in The Yards, we’re just a two minute walk from Covent Garden Station or two minutes from Leicester Square station Our dynamic kitchen is where creativity meets precision. As our Pastry Chef de Partie, you will take charge of creating exquisite desserts that captivate our guests and elevate our menu. What we bring to the table: - Dine with us: Discounts in all Aqua Restaurant Group venues. - Take a break: Celebrate your birthday with a day off and work towards Additional Long Service leave. - Feel supported: Continuous training and appraisals to promote your professional and personal growth. - Financial health: Access, track, and manage your pay with Wagestream. Your day with us: - Dessert Creation: Skilfully prepare and present a wide range of pastries, desserts, and baked goods, ensuring each item meets our high standards of quality, creativity, and taste. - Station Management: Oversee the pastry station, maintaining a well-stocked, organized, and clean workspace while efficiently coordinating with the kitchen team to ensure smooth operations. - Team Collaboration: Assist the head pastry chef in training and mentoring junior staff, fostering a collaborative and positive work environment, and ensuring adherence to food safety and hygiene standards. Join Us: Dive into a world of culinary creativity and unforgettable dining experiences, where your passion for food and hospitality can truly flourish. *All applicants for this position must be eligible to live and work in the UK. Aqua Restaurant Group is an equal opportunity employer who welcomes individuals from all backgrounds. If you require any reasonable adjustments to make your experience more accessible, then please just let us know. Apply Today and Be Part of AQUA’s Global Culinary Journey!