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Our Leased & Tenanted Operations Managers (OM) are at the forefront of partnering with our Publicans, developing awesome pubs for the community. Operations Managers think big, innovative, and commercially inspire our Publicans to generate sustainable sales and profitability, as well as converting those sales to profit through excellent pub controls and disciplines to exceed targets and drive performance. Inspiring People, Growing Pubs & being proud underpin the OM approach and effective delivery of Partnership, Guest, Compliance, Pro-active sales and Profit conversion. Accountabilities Partnership - Can effectively network to build, develop and maintain a pipeline of candidates for all businesses within the area. Has experience of recruiting high calibre individuals who demonstrate relevant and proven skills to maximise the potential of each individual business. • Attract, engage, and build relationships, networking with talented individuals to ensure Punch Pubs is the best pub company to partner with., • Ensure implementation of Publican calibre development plans supported by a performance management culture, setting new Publican’s up for success utilising the Punch Epic framework., • Devise and maintain a strategic area plan that achieves its substantive Let’s targets., • Proactively utilising the centrally available Publican Recruitment tools and talent banks in help in managing business failures by staying close to the reality of business and reacting quickly with viable solutions. Guest Working with our Publicans through a business-to-business mindset aiming together to exceed guest expectations that provide ways to inspire and educate publicans on how they can maintain great service and standards, engage with, support delivery of and promote centrally available tools & training that will enable 5* guest led experiences in every pub. • Drive an exciting sales led culture across all pubs – maximising all sales opportunities underpinned by a Business to Business Mindset (B2B), • Ensure there are clear 5* Publican calibre development plans supported by a positive performance management culture., • Engage with, support delivery of and promote centrally facilitated tools, that support Publicans to maximise the power of social media in interacting with their communities, guests and in turn generate sales., • Maximise the Punch guest segmentation tools, HDI insight data to add value to publicans guest led decision making inclusive of (Food, Drink), price, place, and promotion (ROTW). Compliance Helping our Publicans to be fully informed of what is required of them to be operationally compliant, and that the follow the basic disciplines of both trading their businesses and legal processes, including the conditions of their agreement with Punch. • Adherence to regulated principles of The Pubs Code., • Maintaining strong publican relationships by adhering to the Punch call cycle (add 1,2,3 ref), • Manage drinks range effectively - helping pubs adhere to stocking policy and purchase to tied agreements., • Management of Large Pack Tie Compliance ensuring CDI is below the targeted % average, with a zero tolerance to buying out., • Working with the central credit team, and support tools in preventing and managing debt Proactive Sales Pro-active, insight-led sales, getting the right product to secure volume & overall growth, identifying areas for improvement and development, not being afraid to think differently equally to challenge sales led opportunities for the benefit of Punch and our Pubs. Consistently focused on developing customer-related opportunities to improve company sales and profits. Demonstrates creativity in building new business and approaches every business encounter with a sales orientation. • Lead and develop Publican business and sales growth skills within your region as a key focus for growth, • Deliver Operational excellence across all Pubs maintaining high standards across the Operational basics., • Utilising the premiumisation ranging tool to achieve 100% perfect range that drives great margin and sales., • Seek commercial sales opportunities for Punch Pubs & Co inclusive of converting Tied Non Stockists to Punch Profit Conversion Demonstrate strong financial acumen and decision making with the ability to implement and manage profit controls that enable sustainable profit and growth. • Develop a clear vision to deliver area plans and aligned budget which focuses on Key Performance Indicators such as organic sales growth, succession planning, improved cost control and operating profit, including effective management of budgets, forecasting and overall P&L management., • Driving area to achieve long term profitability whilst ensuring all targets and KPIs are achieved, • From your strategic area plan, deploy capex ensuring targeted areas of investment deliver against ROI (full, POI, Ignite levers in punch) Area: Cheltenham / Gloucester – M5 corridor What's in it for you? Competitive salary Performance Bonus Car Allowance Permanent contract Field Based Role 25 Days, holidays, plus bank holidays and the option to buy and sell Pension and life assurance Single Healthcare option Well-being benefits and Employee Assistance Programme Retail and Leisure Discount Scheme Pub Discount Scheme Long Service Awards Plus lots more....

Account Manager | £35,000 - £38,000 + £15,000 OTE Y1 + Car Allowance + Bonus | Field-Based If you’re a commercially-minded account manager who thrives on autonomy and knows how to drive dealer performance, this one’s worth a look. You’ll be joining a business that’s serious about growth — and they’re backing it with investment, innovation, and a strong product portfolio that goes well beyond warranty. You’ll be trusted to run your patch like it’s your own business. That means real ownership, clear targets, and the support to make things happen. No micromanagement, just results. What You’ll Be Doing • Growing sales volumes across independent and franchised dealer groups, with a focus on long-term relationships and strategic growth., • Leading business reviews, analysing KPIs, and implementing rectification plans where needed — including pricing and stock strategies., • Collaborating with internal teams (Claims, Finance, Marketing, Risk) to deliver a joined-up, best-in-class service to your accounts., • Driving product penetration across the full asset protection suite — not just warranty. What You’ll Need to Bring • A solid track record in sales and customer account management, ideally in automotive or financial services., • Strong commercial acumen — you know how to spot opportunities and turn them into revenue., • Advanced Microsoft skills and a process-driven mindset., • The ability to juggle priorities, influence stakeholders, and deliver high-quality work at pace. Who They Are This is a business that’s carved out a strong position in the automotive warranty space. They’re growing fast, investing in tech, and expanding their product range — all while keeping service quality front and centre. If you want to be part of a company that’s going places (and takes its people with it), this is a smart move.

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