Coventry
Are you an experienced and motivated retail leader looking for your next challenge? The Heart of England Co-operative Society is seeking a Store Manager in the Warwick/Coventry area to lead in a food convenience retail store. This is an exciting opportunity to lead a team, drive store performance, and make a real impact in a community-focused retail environment. About Us The Heart of England Co-operative Society is a well-established, independent co-operative business with a strong reputation for customer service, product quality, and community engagement. As a Store Manager, you will play a key role in ensuring our stores operate efficiently while maintaining high standards. Role Responsibilities Leadership & Team Management • Lead, motivate, and develop the store team to deliver excellent service, • Foster a positive and engaging workplace culture, • Recruit, train, and develop colleagues to support career progression, • Conduct performance reviews and provide coaching to improve team engagement, • Manage absence levels and assist the HR team with recruitment Customer Service & Community Engagement, • Ensure excellent customer service is delivered at all times, • Promote customer loyalty and make the store a central part of the local community, • Encourage the team to actively promote Society membership and its benefits, • Participate in and support local community events Financial & Commercial Responsibilities, • Drive sales and profitability, ensuring financial targets are met, • Control labour costs, stock levels, and waste to maximise efficiency, • Monitor store budgets and manage payroll costs, • Ensure compliance with age-restricted sales policies, • Implement store promotions effectively and maintain product knowledge Store Operations & Compliance, • Oversee store organisation, scheduling, and stock-taking procedures, • Ensure the store complies with Health & Safety and Food Safety regulations, • Maintain high standards of store presentation and merchandising, • Supervise stock replenishment and ensure accurate gap management, • Support with till operations, stock rotation, and date checking, • Proactively manage store security and prevent theft What We're Looking For The ideal candidate will be a strong, commercially focused leader who thrives in a hands-on retail management role. Essential Skills & Experience • Previous Retail Store Management and customer service experience (preferably in food retail), • Proven experience in managing and coaching a team, • Strong budgeting and cost-control skills, • Excellent organisation and time management abilities, • Ability to delegate and lead a team effectively, • Strong IT skills, including Microsoft Office, Outlook, and Teams, • A full UK driving licence (preferred) Why Join Us?, • Competitive salary and benefits package, • Be part of a well-established, community-focused organisation, • Opportunities for career progression and professional development, • Ongoing training and support to enhance your skills If you are ready to take the next step in your retail management career and want to join a company that values both its employees and the community, we'd love to hear from you! JBRP1_UKTJ