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  • General Manager
    General Manager
    hace 25 días
    £40000–£45000 anual
    Jornada completa
    London

    General Manager – PYRÁ Location: Queen’s Park, London Role Type: Full-time, senior leadership position Role Overview The General Manager is the operational and cultural lead of PYRÁ, responsible for delivering exceptional guest experiences, driving commercial performance and ensuring smooth day-to-day operations across the restaurant, bar, private dining and events. This role requires a hands-on, people-first leader with strong commercial awareness, capable of running a high-energy hospitality venue while protecting brand standards, profitability and team morale. Key Responsibilities: Operations & Service Excellence Oversee all front-of-house and venue operations, ensuring consistently high service standards. Lead daily service across lunch, dinner, brunch, events and private hire. Act as the senior point of contact on-site for guests, suppliers and partners. Ensure compliance with all health & safety, licensing, food safety and legal requirements. Maintain venue presentation, ambience, music levels and guest flow in line with PYRÁ’s brand. Team Leadership: Recruit, train, manage and retain a high-performing FOH and management team. Set clear expectations, rotas and performance standards. Lead by example on the floor during service. Conduct regular team briefings, reviews and development sessions. Build a positive, accountable and motivated team culture. Financial & Commercial Management Own weekly and monthly P&L performance with the owner. Manage labour costs, GP targets, stock control, and wastage. Maximise revenue through covers, events, upselling and smart scheduling. Oversee till accuracy and financial controls. Contribute to pricing strategy and menu engineering alongside the Head chef and owner. Events & Private Hire Oversee the planning and delivery of private events, weddings, brand activations and parties. Work closely with the events team to ensure flawless execution on the day. Act as senior host for key events when required. Ensure events align with brand positioning and profitability targets. Brand, Guest Experience & Reputation: Protect and elevate the PYRÁ brand across service, tone and guest interaction. Handle guest feedback, complaints and reviews professionally and proactively. Drive repeat business, community engagement, and local reputation. Support marketing initiatives, launches and experiential events. Systems & Processes Implement and maintain clear SOPs across FOH and operations. Improve efficiency through systems, scheduling and process optimisation. Liaise with suppliers and contractors. Support the owner with reporting, forecasting and strategic planning. Key Skills & Experience Proven experience as a General Manager or senior hospitality manager. Strong background in premium casual dining, events-led venues or destination restaurants. Commercially astute with solid P&L understanding. Confident leader with excellent people management skills. Strong knowledge of wine. Calm under pressure, organised and solutions-focused. Excellent communication and guest-facing presence. Passion for food, wine, music and hospitality experiences.

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  • Assistant Bar Manager
    Assistant Bar Manager
    hace 25 días
    £15–£17.5 por hora
    Jornada completa
    London

    The Queens Head has been pouring pints since 1738 and still serves as Soho's cosy and proudly independent local. We're a wet-led pub - no kitchen, just great beer, great atmosphere, and great people. We champion quality beer, support independent breweries, host live music every Sunday, and pride ourselves on being an inclusive, welcoming space for all. We're looking for an experienced and passionate Assistant Pub Manager to help lead our team and keep the Queens Head running at its very best. Reporting to: Bar Manager, Head Office team Responsible for: Bar Staff, Supervisors, and Door Staff Job Summary • Take full responsibility for your shifts, ensuring the pub is well-managed and operating at its best from open to close, • Manage, lead, and motivate the team to deliver exceptional results, • Set the tone for a fun, welcoming atmosphere that keeps both customers and staff happy, • Make sure every guest leaves having had a brilliant experience with great products and service to match, • Get to know your regulars, build real relationships, and play an active role in growing the business, • Keep on top of compliance - you know the rules and make sure the team does too, • Hold high cleanliness standards and make sure checklists are followed correctly, • Oversee stock and cellar management, including regular line cleans, • Manage customer flow effectively - making smart use of space, balancing walk-ins and bookings, and keeping an eye on capacity to maximise turnover without ever compromising on customer experience or compliance Why Work With Us? • You'll be based in the heart of Soho - one of London's most exciting neighbourhoods, on the doorstep of world-class theatres, restaurants, and bars, • We've got something a lot of Soho venues don't - a genuine community feel with a loyal, friendly crowd who keep coming back, • We're independently run with a hardworking, fun, and inclusive team in a proudly LGBTQIA+ friendly environment, • 40 hours a week with a fair and considerate rota, plus overtime opportunities, • Weekly pay, • 28 days paid holiday a year, • A weekly drinks tab - you earn £1 for every hour you work, • 20% discount for you, your friends, and family, • Paid external training courses and career development opportunities, • Staff days out, brewery tours, and supplier visits throughout the year, • Christmas and summer parties Who Are You? • Someone who leads by example, takes pride in being professional, and knows that a great team starts with a great attitude at the top, • A team player who keeps communication strong and brings positive energy to those around them, • Hospitable by nature, with the ability to make customers and staff feel welcome and at ease, • Passionate about hospitality and pubs, with a genuine interest in industry trends and product knowledge, • Cool, calm, and collected when things get busy. But doesn't switch off when it quietens down - you use the slower periods to keep standards high, the team engaged, and the pub in great shape for when it picks back up., • Presentable and confident when talking to customers and representing the venue, • Aware of health and safety responsibilities and takes them seriously Must Haves: • You've managed a team before and know how to get the best out of people, • Reliable - great timekeeping and attendance matter to us, • Solid knowledge of draught dispense, beer, wine, and spirits, • A Personal Licence holder, • Confident handling of conflict calmly and professionally, • Fluent in English, written and spoken, • Computer literacy is a must Desirables: • Experience with stock and cellar management, • Cask ale knowledge and experience in cleaning lines, • Used to putting together rotas and staff schedules, • Events and bookings management, • Professional social media management, • Happy to roll your sleeves up for basic maintenance when needed, • Worked alongside security before Pay: • Up to £17.50/h Think you're the right fit? We'd love to hear from you. Get in contact and tell us a little about yourself and why The Queens Head feels like the next step for you.

    Inscripción fácil
  • Waiter/Waitress
    Waiter/Waitress
    hace 2 meses
    £16–£18 por hora
    Jornada completa
    London

    SMOKESTAK is a London-based barbecue restaurant with a focus on slow smoked meats, inspired by the founder’s Barbadian roots around open fire grilling, and honed by a pilgrimage around the southern states of America. Originally starting out as a street food trader, SMOKESTAK has evolved into a thriving restaurant with slow cooked meats on a wood fire smoker at is core. Since its founding over 10 years ago, SMOKESTAK has grown into a staple in the London food scene. Its brick-and-mortar site in Shoreditch remains unique in its offering, aesthetic, and vibe: bold, moody, memorable. Wholly SMOKESTAK’s own. We are proud to be an independent business with the founder, David Carter, coming from an entirely hospitality led background. We invite all to sit at the table with us. We promote a culture of learning and development, encouraging independent thinkers. About the role. We are on the lookout for an enthusiastic waiter to join our team. The ideal candidate will have a natural warmth for people and feed off the adrenalin of a busy service. While experience in a similar role is preferred, there is always opportunity for those who represent true hospitality. We are proud to have a very diverse team and celebrate individuality – we just ask to be yourself. SMOKESTAK is as dynamic as it is fast paced, ideal for those who thrive on bustling environments. Responsibilities. • Represent our restaurant with pride and professionalism., • Be a warm and welcoming to all guests., • Facilitate a memorable dining experience for all guests., • Be a supportive team member for wider floor and kitchen teams., • Support with the upkeep of the restaurant aesthetics, and through routine tasks on site both in and out of service., • Be an ambassador of our brand through exceptional food and wine knowledge, and a genuine enthusiasm to share this with our guests. Requirements. • Prior experience in a similar setting desirable but not essential. We offer. • £1,000 every annual employment anniversary, • Monthly bonuses for top performers, • 50% staff discount on meals at each of our restaurants., • Cycle-to-work scheme, • Cost price wine through our suppliers., • International trips for top performers., • In-house training dedicated to your personal development., • Staff trip programme to meet farms, fish markets and vineyards., • We offer qualifications, including, WSET, health and safety, food training., • Company donations to charities our staff feel are close to home., • Whole team staff parties., • Wholesome staff meals, end of service drinks.

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  • Waiter / Waitress
    Waiter / Waitress
    hace 2 meses
    £16–£16.5 por hora
    Jornada completa
    London

    Senior Waiter with Wine Knowledge Full-time | Competitive Salary | Immediate Start About Us: Angelina is a unique dining experience in the heart of Dalston, fusing Japanese and Italian cuisines in a refined yet relaxed setting. With a strong focus on seasonal ingredients, creative tasting menus, and an exceptional wine list, we offer a culinary journey that’s both distinctive and memorable. We're passionate about hospitality, and we’re looking for someone who shares that passion. The Role: We are seeking an experienced Senior Waiter with a deep knowledge of wine and a natural flair for service. You will be a key part of our front-of-house team, delivering exceptional dining experiences to our guests with confidence, warmth, and professionalism. Key Responsibilities: Deliver a high standard of service during lunch and dinner services. Confidently guide guests through our wine list and food pairings. Work closely with the sommelier and management team to maintain wine knowledge and inventory. Train and support junior staff in service standards and wine service. Handle guest queries and feedback with grace and attention to detail. About You: At least 2 years of experience in a similar senior front-of-house role. Strong wine knowledge and a genuine enthusiasm for sharing it with guests. Excellent communication and interpersonal skills. Ability to stay calm under pressure and lead by example. A proactive team player who takes pride in their work. WSET Level 2 (or equivalent) preferred but not essential if experience compensates. What We Offer: Competitive salary based on experience. Staff meals on shift Generous Staff discounts. Opportunities for wine training and progression within a growing restaurant group. A supportive and inspiring working environment. How to Apply: If you’re passionate about hospitality and want to be part of an exciting and creative restaurant, we’d love to hear from you. Please send your CV and a brief cover letter

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  • Sommelier
    Sommelier
    hace 2 meses
    £16 por hora
    Jornada completa
    London

    Chargal is seeking a disciplined and ambitious Sommelier to join our front-of-house team. This is a unique hybrid role designed for a professional who possesses a deep foundational knowledge of wine and the technical finesse to manage a high-pressure restaurant section. The Role This position requires a dual focus: providing expert wine service and acting as a lead waiter for a dedicated section. You will be responsible for the end-to-end guest experience, ensuring that service standards remain flawless while driving wine engagement at the table. Core Responsibilities: • Section Management: Overseeing a station with professional poise, taking food and beverage orders, and managing service timing., • Wine Service: Recommending pairings, performing professional decanting, and maintaining glassware standards., • Sales Integration: Identifying opportunities to enhance the guest experience through informed wine suggestions., • Cellar Support: Assisting the Head Sommelier with inventory management, bin organisation, and preparation for service. Requirements • Proven Floor Experience: Background in a high-end or fast-paced dining environment. You must be confident in running a section independently., • Wine Proficiency: A strong understanding of international wine regions and service protocols. While WSET qualifications are preferred, we value practical knowledge and a sophisticated palate above all., • Professionalism: Exceptional communication skills and the ability to maintain composure in a demanding Mayfair environment. Investment in Your Future Chargal is committed to the professional evolution of our staff. We don't just offer a job; we offer a career path for those dedicated to the craft. • Competitive Commission System: We offer a highly attractive commission structure that rewards professional salesmanship and product knowledge., • Training & Development: Benefit from structured internal training, regular producer tastings, and masterclasses designed to elevate your technical skills., • Career Progression: We prioritize internal promotion, offering a clear trajectory toward senior sommelier and management roles. Join the Team If you are a service professional with a passion for wine and a drive to succeed in one of London’s most prestigious postcodes, we invite you to apply.

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