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Claims Processing Help Desk Associate - Bethesda Family Dentistry

Customer Service

9 October 202517 views

Join our team as a Claims Processing Help Desk Associate, where you will play a vital role in supporting our customers with their claims inquiries and issues. As a full-time member of our organization, you will thrive in a dynamic work environment, leveraging your analytical skills and customer service expertise to elevate the client experience. Your contributions will ensure that the claims processing function operates smoothly, positively impacting both our customers and the overall efficiency of our services.


Key Responsibilities


Assist customers with claims-related inquiries and provide appropriate solutions or guidance.
Process, review, and manage claims documentation to ensure accuracy and compliance.
Utilize analytical skills to troubleshoot claims processing issues effectively.
Maintain comprehensive records of all customer interactions and claim statuses.
Collaborate with team members to resolve complex claims and enhance service delivery.
Provide technical support and guidance to customers regarding claim submissions and follow-ups.
Contribute to the continuous improvement of claims processing procedures and best practices.



Required and preferred qualifications


High school diploma or equivalent required; further education is a plus.
1-2 years of experience in customer service or claims processing preferred.
Proficient with Microsoft Office Suite and claims processing software.
Strong problem-solving abilities with attention to detail.
Excellent communication and interpersonal skills.
Ability to multitask and work effectively in a collaborative environment.


We pride ourselves on fostering a supportive company culture that values growth and development among our employees. Our modern workplace model includes an array of benefits, including competitive compensation, health insurance, and opportunities for professional development. You will have the chance to enhance your skills while contributing to our customer-centric mission.


Our team structure encourages cross-functional collaboration, allowing you to interact with various departments and build strong working relationships. You will report directly to the Claims Processing Manager, ensuring clear communication and alignment with departmental goals. Together, we strive to create a positive and efficient claims processing experience for our customers.

  • Experience
    Not required
  • Employment
    Full-time
  • Salary
    $23 – $42 hourly

pin icon4173 Broadway, Manhattan, 10033, New York

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Customer ServiceNew York

Dentist • 11-50 Employees

Hiring on JOB TODAY since October, 2025

Bethesda Family Dentistry offers reliable general and cosmetic dentistry services to families in North Bethesda and Bethesda, MD. Their comprehensive range of services includes dental emergencies, orthodontics, restorative treatments.

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Felicya S. avatar icon
Felicya S.Active 5 hours ago
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